"SD card unexpectedly removed" Possible hardware problem? - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi Everyone,
I have been using my note 3 N900W8 Canadian variant for a few months now with a Lexar 600x 64GB Sd card and have not had any problems. But a few days ago I noticed this message "SD card unexpectedly removed" and my sd card was unmounted.
1st I tried the usual power off, remove card remove battery and replace card and battery. but dod not fix problem.
THen I tried a format on the card using the phone ,a format using a PC to FaT32, a restore through recovery and a KIes restore but nothing worked. I know the card is good because it works fine on my wifes LG G3.
Then I got a different Sandisk Ultra 16GB card and tried it in the Note 3 but the same happened.
So finally I called Samsung they told me to send them the phone but I would have to pay for repairs.
I am not under warranty so I figured I would have a look first, I opened up the phone and looked in the sd card slot and from what I can see it looks like pin 3 from the left hand side over is diffenet then the rest of the pins. Whe you look down at the slot ,the metal cover has a small hole and if you look at the hole you are able to see a pin, I believe this is pin thee.
My question is do other Note 3 owner also see this pin or could it be debris?
An other thing I noticed is that when you slid the sd card in, if you are looking from the back of the SD card slot with the back cover off and the motherboard exposed there is a small metal clip/lever that gets pushed down by the top of the sd card, is this normal?
I wish I could take pictures, but my camera sucks and cannot get close enough images. If I do get a better camera I will post the pictures.

carlos1984 said:
Hi Everyone,
I have been using my note 3 N900W8 Canadian variant for a few months now with a Lexar 600x 64GB Sd card and have not had any problems. But a few days ago I noticed this message "SD card unexpectedly removed" and my sd card was unmounted.
1st I tried the usual power off, remove card remove battery and replace card and battery. but dod not fix problem.
THen I tried a format on the card using the phone ,a format using a PC to FaT32, a restore through recovery and a KIes restore but nothing worked. I know the card is good because it works fine on my wifes LG G3.
Then I got a different Sandisk Ultra 16GB card and tried it in the Note 3 but the same happened.
So finally I called Samsung they told me to send them the phone but I would have to pay for repairs.
I am not under warranty so I figured I would have a look first, I opened up the phone and looked in the sd card slot and from what I can see it looks like pin 3 from the left hand side over is diffenet then the rest of the pins. Whe you look down at the slot ,the metal cover has a small hole and if you look at the hole you are able to see a pin, I believe this is pin thee.
My question is do other Note 3 owner also see this pin or could it be debris?
An other thing I noticed is that when you slid the sd card in, if you are looking from the back of the SD card slot with the back cover off and the motherboard exposed there is a small metal clip/lever that gets pushed down by the top of the sd card, is this normal?
I wish I could take pictures, but my camera sucks and cannot get close enough images. If I do get a better camera I will post the pictures.
Click to expand...
Click to collapse
Look at YouTube? I can check tomorrow.
You can easily repair it yourself buy purchasing a sd card slot from ebay.

soldered to mainboard
Thanks for the reply man, but that was the first thing I checked. the card is soldered to the mainboard. I think you might be thinking of the Note 2 because I remember it having a replaceable sim/sd card slot and also a replacable usb charger. I do not understand why phone engineers do this kind of thing when they know that these are the parts of the phone that fail. It would be so much easier to repair to just buy the part and repair it, but no they want you to send it to them so that they cna make more money of you after you have already given over 500 for the dammed phone.
Sorry for my rant, but if I was more confident in my soldering skills I would attempt to fix it , but I am afraid of also damaging the sim card slot since they are so close.
Carlos
I posted a pic of the board, the 1st pic is of the board trying to look in the sd card slot but the camera sucks and the 2nd I drew what the pins look like on the notepad.

Related

MicroSD card slot

Hi
I took out the dummy SD card in the slot by the usual methods of gently pushing and it pops out, I then inserted (the correct way round) my new 2Gb card which sounded to click in place correctly although it is now stuck and doesnt pop out the same way the dummy one did (I did not apply any hard pressure). I presume this isnt how its supposed to work and the mechanism has faulted, has anyone else had this problem?
--------
Vario II
luppy said:
Hi
I took out the dummy SD card in the slot by the usual methods of gently pushing and it pops out, I then inserted (the correct way round) my new 2Gb card which sounded to click in place correctly although it is now stuck and doesnt pop out the same way the dummy one did (I did not apply any hard pressure). I presume this isnt how its supposed to work and the mechanism has faulted, has anyone else had this problem?
--------
Vario II
Click to expand...
Click to collapse
did you insert the microSD with contacts upside?
I had a similar problem when I first inserted a brand new A-Data 2GB MicroSD. But I've managed to take it back finally, gently pushing and popping it in and out. Then I've found superfluous plastic on the card, removed it, and since then there are no problems. So don't worry about the slot itself until you're sure it is broken
I am having the same problem. I am sure it is in there correctly, as I can access it. However, I can't get it OUT. HELP!!
jeffreyj900 said:
I am having the same problem. I am sure it is in there correctly, as I can access it. However, I can't get it OUT. HELP!!
Click to expand...
Click to collapse
If you put it the card in upside down it goes in crooked. If you force it you risk breaking the card.
If you push the card in all the way it clicks gently as it slips in then is retained. If you push the card gently with your fingernail it should go in slightly then pop out.
If you push it in and it goes in by a mm or so but doesn't pop out then something is holding it back. You can try with some needles or safety pins either side to try and ease the card out....
Good Luck. Scary when you've invested so much into these things when they break
HI,
I had / have the same problem with my new mda vario II. If you look under the battery next to the slot is a small white piece of plastic in a runner. If you gently push that outwards towards the edge of the phone the card will eject. Use a pin or a paper clip.
Could some explain where the excess plastic on the card is so i can fix my card.
Also i am using a Sandisk card if that make anydiff.
Dave
dmj1973 said:
HI,
I had / have the same problem with my new mda vario II. If you look under the battery next to the slot is a small white piece of plastic in a runner. If you gently push that outwards towards the edge of the phone the card will eject. Use a pin or a paper clip.
Could some explain where the excess plastic on the card is so i can fix my card.
Also i am using a Sandisk card if that make anydiff.
Dave
Click to expand...
Click to collapse
Dave,
You are a VERY SMART man! I really appreciate that. Mine is a 2gb SanDisk as well. I have a Cingular 8525. I had it in the correct way, and was able to use the card just fine. It bothered me that I could not get it out though. I really appreciate the response! Oh... I removed the made in Tiawan sticker on the back of the card to see if that would help. It did not, but did expose some copper looking stuff like at the end of the card. No big deal
Jeff
Dead SanDisk.
I also had the problem of a stuck 2Gb Sandisk card in a Vario II.
The card was displaying the same problems described in Legolas's card fix thread, (files disappearing or innaccessable) so I was going to check it on my PC.
Unfortunately, in the process of gently persuading it to come out, I appear to have completely killed it! (Unrecognisable in phone, PC or camera.)
I'm going to try painting the contacts on the card with silver paint in case they're not making contact, but I don't fancy digging inside the phone to bend the contacts there.
Any thoughts anyone?
In the meantime I'll wait and see if the 4Gb card is compatible with the Hermes before I order a replacement.
Is this a problem with Sandisk cards, I wonder? Had no problems at all with a 1Gb Kinston card... pop in a new Sandisk 2Gb, and sticks. Didn't shave off any plastic though, just caught hold of the groove on the edge with a fingernail and pulled on it enough to seat it into the proper 'inserted' position.
After inserting it in the slot a few times, it seems to click into place as it should
@dmj1973: Have you updated the Wiki with the info on ejecting a stuck card? Would be useful to have it there, if it isn't already
dmj1973 said:
HI,
I had / have the same problem with my new mda vario II. If you look under the battery next to the slot is a small white piece of plastic in a runner. If you gently push that outwards towards the edge of the phone the card will eject. Use a pin or a paper clip.
Could some explain where the excess plastic on the card is so i can fix my card.
Also i am using a Sandisk card if that make anydiff.
Dave
Click to expand...
Click to collapse
Excellent solution.
I've got a 2 gb SanDisk in a Vodafone 1605 with no insertion/removal problems.
(hee, in past life got quite adept at dismantling my iPaq 5555 to get stuck adapters out)
GG
Hi guys,
Just a quick update. I had a further look at my card. I also removed the "made in Taiwan" sticker. My card ejects and inserts fine now.
Your right about the "contacts" being exposed, though i suspect this won't matter too much as they are covered again once they are inserted into the phone.
I don't believe this to be a problem only with sandisk cards but i may be wrong.
Dave
it seems that im a lucky dog because i have never got this problem with my softbank device and kingmax 1g tfcard.
anyhow thx the info upstairs
dmj1973 you saved my day!
today my transcent 16gb microsd arrived. i took the (kind of useless) 128mb out of my acer m900, and suddenly i wasnt able to get either of my micro sd's back into the device! it always jammed half way in ... drove me ****ing crazy thinking my new pda already broke :/ wasted the half day beeing mad until i found this thread! i red until "battery" ... then instantly removed the cover/battery etc, and my cards no longer jammed! -can get them in&out gently again thx 2 you!
seaser

Mini-sd slot broke

Today I removed my minisd card and put it back in shortly after, but something went horribly wrong
Somehow I broke the thing that holds the card in position so now it wont stick in.. so I tried to make it stuck in with a paper which works but it doesn't get recognized then, I guess the mechanism which holds the card always turns on a switch thats tells my wizard to start reading the card
Does anyone got any idea to fix it, cause this sux big time (I bought the phone a few months ago for €200), I cant find my receipt but ill try to get a copy of the shop .
Im so pissed right now
Nobody knows, the warranty is overdue
Could I open the phone and maybe fix it myself?
I got the service manual but not the tools, anyone ever seen the inside of the phone, would it even be possible to fix it?
bump ...
similar problem
Hi there
i had a similar problem - had to buy another htc 8125 and unfortunately it came with a broken slot for the minisd card. At first i thought i wasn't pressing the card enough for the thing to click and hold it. Then i realised it was broken. As far as i could see from the little opening there was a white slider which is pushed down by the wider side of the minisd card. It has a spring behind it and somehow it has to click in down position and hold the card.
i tried to push it down with a very very small screwdriver and understand the way it worked. With my bad luck i pushed a little harder and broke that white slider. It just broke in the middle and one part stayed down and the other was pushed up by the spring. It broke exactly at the place where it was pushed by the memory card. So my card was not jumping anymore out - it just stayed in but was not recognised by the phone.
I didn't know what else to do so i found some instructions on how to open the phone and went for it with the hope to reach the memory card slot an hopefully fix it. HTC has taken good care of the stupid slot. It is soldered to the motherboard and nothing much could be done. There are 4 points that hold it but i didn't go that far to unsolder it (didn't know how many springs and other parts would jump out of it). Anyways - what i noticed was the following:
there are two small "plates" at the bottom of the slot. Wheny ou isnert the card they touch and i think this is what makes the slot active and knowing that there is a card in it. I had some dirt betwen them and that was preventing them from making a contact. After i removed that small piece of dirt and inserted the card it worked like a charm. It stays so tight in there now that i hardly can get it out - which is not that bad because i can always use the usb cable to transfer whatever i want.
I think i still have those manuals for opening the phone, so if you decide to go this far and can't find them i can send you an email.
Hope i was of any help
There's no need to open or disassemble the phone to repair the slot,just apply a thin layer of any adhesive tape around it but make sure you do not cover the connectors and insert the card firmly in the slot.
Cheers !
But well even if I push it in it doesnt get detected(I added a piece of paper to hold it in but it didnt detect it still).
I think ill buy a torx screwdriver and open it.
I'll still advise you to check the mini sd in some other phone,if it still doesn't get detected than get a new one or it may need to be reformatted.Opening up the phone might lead onto more problems.
Cheers !
zabardast_1 said:
I'll still advise you to check the mini sd in some other phone,if it still doesn't get detected than get a new one or it may need to be reformatted.Opening up the phone might lead onto more problems.
Cheers !
Click to expand...
Click to collapse
I got a 2gb minisd and a 512mb minisd both dont work so im sure its the phones fault , they have always worked fine.

Please help! I can´t believe this...

Dear friends, I have my Advantage for three days with me (I am very happy with it), but today I wanted to install the mini sd card, and for my surprise, the card adaptor does not fit into the Advantage slot!!!
The adaptor is Sandisk brand...I'm really desperate. Anybody with similar problem? Please, I really appreciate your help....
Are you sure you have it in the right way? Label side down dude...
Yes, label side down, golden contacts up...I'm really shocked how can HTC sell a product with this MAJOR flaw!...Tell me my friend, you can put the card on slot easily or you have to do some force, or special positioning etc..Just to figure it out..
mine just glides in easy. i have a transflash (microsd)card with a minisd adapter. are you sure its a mini sd
Sometimes it takes a second to find the right angle but it slides it with no almost no force at all.
I can't believe that this is true too. Mine slides in and out easily without problem. If it does not fit, it is probably a fake card, or you have not inserted it the right way.
this may seem like a stupid question but theres not a card or blank one in there already is there?
what do you mean by card adaptor? the minisd doesnt need an adaptor to fit in the athena
ROTFLMAO LOL LOL LOL
Yeah right, like HTC got the mini SD slot wrong, by accident. EITHER
1) YOU are doing it wrong
or
2) YOUR card is a cheap fake and the wrong proportions !
there is not really any scope for anything other than the above ! either way the problem is with you not with your phone.
Pics !
Please : First , came down !...take it easy.
Second : Please take some pictures , post and there ...all cann see your trouble .
When you,re say...mini SD adaptor , what you try to say ? .
Advantage have a mini SD slot , im like much others ...use a Micro SD with mini SD adaptor.It,s true that in a forst time is not easy find the righ position...but . PLEASE dont force ..maybe you can broke something.
Please..Take some pictures and post again.
All Have solution...some hard...or some easy...but all have !
Waiting your pictures.
FranCoke.
i seriously doubt if htc actually shipped out a product that has a faulty card slot. i'm sorry but i agree with the others. aside from this, you did say:
"Yes, label side down, golden contacts up.."
do you mean that when inserting the card the words "mini sd" or whatever's on the label is on the underside? and that the copper contacts are facing upwards? if yes, then you're inserting the card wrong. the copper leads are supposed to be on the bottom while the label is facing up.
or unless you bought one of those cards used for ericsson phones...
i use both mini sd and microsd with mini adaptor on my unit...and i've never had this issue before
Do Sandisk make a Micro SD to Mini SD adapter? - all I have got are Micro SD to full size SD adaptors and these most certainly will not fit the Athena - Mike
mikealder said:
Do Sandisk make a Micro SD to Mini SD adapter? - all I have got are Micro SD to full size SD adaptors and these most certainly will not fit the Athena - Mike
Click to expand...
Click to collapse
Yes, Sandisk does make a micro to mini adapter (I have one).
I had a similar problem and went for a "Mini" SD not a "Micro Mini" or an adapter type. Just make sure you have a "Mini" card and not a Micro with an adapter...TJ
Thank you guys for your replies. Well, I'm not insane ..
Thanks TrekkerJmm comment, who has the same problem, at least I have a hope, so I should get a minisd and try, seems the adaptor (microsd to minisd) is causing the problem. I took the pictures, sorry my camera stinks.
Also, when I was considering to buy the Advantage, I have read about a folk who had to return his unit due the same problem (I can't find the post right now, can't remember what forum was it)...
I really can't understand why HTC don't just include a regular sd slot...anyway, I hope I can find a solution...
I read about it too. He had to send his athena back for repairs.
yetdy said:
I read about it too. He had to send his athena back for repairs.
Click to expand...
Click to collapse
Maybe the one the fellow sent back for repair was replaced with a refurb and the returned one has now made it back to the top of the replacement pool!
Brad
youre trying to put a real sd card into a mini sd slot.
[edit] sorry for the previous harshness[/edit]
I'm digging a hole and put my head on it...the adapter I'm using is for minisd to full sd....I AM A FOOOOLLLLLL
Gulpppp
Thanks....(back to my hole)
Don't feel bad..as long as you got it working that's all that matters.. ...TJ

Galaxy s4 i9505 sd card issue

My galaxy s4 i9505 phone recognizes the sim card. But it wont recognize my 32gb sandisk sd card.
And also after connecting it to a windows pc with proper drivers with kies installed, pc shows "device descriptor request failed, usb device not recognized"
Please help :crying:
Do other MicroSD cards work in the slot? Has this MicroSD card slot or the SIM tray been replaced before?
Try some alcohol on the card slot and see if that helps. If it doesn't, you may have to replace the card slot and SIM tray, both of which are on the same flexible circuit board. The replacement itself is inexpensive - about $10 - and can be done relatively quickly by you without having to take it to someone to service. One caveat: if the card slot and SIM tray has not been replaced before, make sure to peel the small rectangle of foam off the connector of the old tray and place it on the new one. The foam ensures the connector doesn't lift up under ordinary use, which can lead to inconsistent performance.
Strephon Alkhalikoi said:
Do other MicroSD cards work in the slot? Has this MicroSD card slot or the SIM tray been replaced before?
Try some alcohol on the card slot and see if that helps. If it doesn't, you may have to replace the card slot and SIM tray, both of which are on the same flexible circuit board. The replacement itself is inexpensive - about $10 - and can be done relatively quickly by you without having to take it to someone to service. One caveat: if the card slot and SIM tray has not been replaced before, make sure to peel the small rectangle of foam off the connector of the old tray and place it on the new one. The foam ensures the connector doesn't lift up under ordinary use, which can lead to inconsistent performance.
Click to expand...
Click to collapse
Thank you very much. I recently got this phone and I don't think the previous user has made any replacements. I tried several mico sd cards but none of them I found working. I'll try what you said. Thanks a lot :good:

Stuck SIM tray

hello guys, yesterday I was trying to switch my sd card and what I didnt expect, I couldnt remove the tray.
I thought maybe sim or sd was stuck, so after a while, I was able to gently remove it with a knife.
As it turned out, that wasnt a problem and I still cant remove it fully...
ye...why does this have to happen... anyone have some trick maybe? Or experienced the same problem?
Thanks
It's possible that your SIM card (or a storage card) has become disloged, ie; is not laying flat in the tray. I think the best you can do is to gently push the tray back in and lay it flat face up and see if you can shake it a bit to get it to settle into the tray. If that does not work, I would take it somewhere for repairs.
Just cant believe this really...
I managed to break it, so the stuck piece is still in my phone, but now I am at least able to put a sim and sd card into it.
Contacts little bent, but its how it is and the phone works. Will have to ask about warranty service on this, I am really curious, what will they say...
So be aware, even thing like this can happen...
Yes, this SIM tray is very fragile. You are not the first.
Exact same thing happened to me. I believe there is some clip or contact that detects when the Sim tray is inserted or ejected and it gets caught there. They used a flimsy plastic Sim tray and it breaks in the same place.
The SD card and Sim tray still work. Just have to reset the phone when you change it for the phone to detect the changes.
Happened to me exactly like yours...i used a very this bit of plastic, with a bit of blue tack very firmly attached to the plastic and gently, VERY gently pushed it in to the sim/sd card slot and only took 2 attempts but the bit that broke off came out!!
Then went on Ebay and got a brand new sim/sd card tray and voila!
Cost me £4.50 for new sim tray, but working perfect now.
Matt
Any ideas on extracting w/o breaking the tray?
I have the exact same issue as the OP (before his tray broke).
Does anyone know any tricks to extract a stuck tray without breaking it?
edit: nm. Broke the tray. Took no force at all.
So the issue here is one of the SIM reader pins is sticking up and is catching the tray. Trying carefully to bend it back where it belongs.
edit #2: Can't bend the pin back w/o disassembling the phone. Going to borrow a heat gun.
matthew33 said:
Happened to me exactly like yours...i used a very this bit of plastic, with a bit of blue tack very firmly attached to the plastic and gently, VERY gently pushed it in to the sim/sd card slot and only took 2 attempts but the bit that broke off came out!!
Then went on Ebay and got a brand new sim/sd card tray and voila!
Cost me £4.50 for new sim tray, but working perfect now.
Matt
Click to expand...
Click to collapse
Hey there Matt, I got exact same problem, tray got stuck and I rushly pull left over broken tray. I replace the sim tray but now sdcard not working. It is detected and attempt to format the card but fail at 20%. I'm still try to repeatly removing sim tray before I take it to LG.
---------- Post added at 04:41 PM ---------- Previous post was at 04:36 PM ----------
samo147 said:
Exact same thing happened to me. I believe there is some clip or contact that detects when the Sim tray is inserted or ejected and it gets caught there. They used a flimsy plastic Sim tray and it breaks in the same place.
The SD card and Sim tray still work. Just have to reset the phone when you change it for the phone to detect the changes.
Click to expand...
Click to collapse
So you meant when replace that sim tray, you need to hard reset so it will detect the sdcard? Because I have sim tray replaced, sim worked but sdcard wasnt, it keep fail to format at 20%.
You must have damaged some pins. For me all my.pins are intact and the broken piece is still in the phone. I have to do a hard reset for mine if I want to change the Sim or SD card
samo147 said:
You must have damaged some pins.
Click to expand...
Click to collapse
Same here. Damaged SIM reader pin. Tore the phone down and it's not clear if it's repairable or not.
Regardless, I'm writing off my G6 (just 1 month after I got it). I'll pickup a V20 for now, so I don't have to look at another SIM tray.
samo147 said:
You must have damaged some pins. For me all my.pins are intact and the broken piece is still in the phone. I have to do a hard reset for mine if I want to change the Sim or SD card
Click to expand...
Click to collapse
I went to LG and they ask for mainboard replacement cost $400, what a joke! Looks like they wouldnt replace only damaged part.
Even if you replaced it. It won't be long before it breaks again in the same spot... If it was a metal Sim tray it would be a lot better. I'm going to avoid LG phones from now on.
evan_g4 said:
Hey there Matt, I got exact same problem, tray got stuck and I rushly pull left over broken tray. I replace the sim tray but now sdcard not working. It is detected and attempt to format the card but fail at 20%. I'm still try to repeatly removing sim tray before I take it to LG.
---------- Post added at 04:41 PM ---------- Previous post was at 04:36 PM ----------
So you meant when replace that sim tray, you need to hard reset so it will detect the sdcard? Because I have sim tray replaced, sim worked but sdcard wasnt, it keep fail to format at 20%.
Click to expand...
Click to collapse
Happened to me AGAIN yesterday mate, now, like you...my SD card no longer works..ARRGHH!!!
Matt
Bad design
I have had 3 LG G6s, each one has had this happen. It sticks in the corner by the sd card contacts. After it catches it will not read SIM until i get a new tray. I think there may be some sort of pressure switch. I wish LG would replace it with a G8x...
Even the models w/o dual sim capability have contacts for a second sim. These rub against and can get stuck at the tiny pads on the underside of many mSD cards. This will cause the tray to get stuck in the frame for additional friction. If this happens to me again i will try to pull the tray out with some adhesive tape to be able to apply force in the middle or at the left side, where the sd sits, instead of the opposite side via the hole.
Especially the newer, bigger mSDs seem to have such pads, none of my old ones has one, that's why i didn't test whether you could sadely remove the pad. Probably there's the bare flash die underneath.
I solved the problem...its called the LG V30!
Love it!
Matt
Sent from my LG-H930 using Tapatalk
cp1024 said:
I have had 3 LG G6s, each one has had this happen. It sticks in the corner by the sd card contacts. After it catches it will not read SIM until i get a new tray. I think there may be some sort of pressure switch. I wish LG would replace it with a G8x...
Click to expand...
Click to collapse
Hi, I got the same problem. The tray broke down only for the SD card and SIM slot is intact. But the phone does not anymore recognize SIM card. So do you think that I did not damage the reader and it's only a matter of getting a new SIM holder?
If you ran into the issue with a sticky mSD, the contacts for the second sim msy be bent/broken/shorted. Whereas only a short may prohibit use of the primary sim slot. And the contacts may not even be soldered to the pcb on a single sim phone like p870. Otherwise just the flimsy plastic tray broke. On my Iphone 4s it was made of metal. And the lever to push the thing outwards was centered and not to the right side, which makes even pushing out an empty tray difficult.
I finally got replacement tray and can confirm that SIM reader started working again. So it indeed seems that there is a pressure switch and it did not activate when the SD card compartment was damaged. No I just worry do I dare to remove sim tray ever again.
My current 128GB mSD in the p870 has a sticker on the back like most mSDs at higher (32/64GB and up) capacities, but this time there's no friction with the useless contacts for dual sim.
But anyway, once the tray has been pushed out slightly, you have to try to grab and pull from the opposite side while pushing the pin in, otherwise there's high friction.

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