As the title states, each time the Shield is rebooted I have to repair the included game controller. I've had the device for two months and it just started this today. I received a sound bar from Amazon today and the shield had to be unplugged in order to move the unit to a new shelf. After connecting the sound bar to my TV through an optical port, I plugged everything back in. At this point the controller required me to pair it, and has every time I've powered the device off since? I've not tried a factory reset, for obvious reasons that will be my last resort. The shield is not rooted, and on the latest firmware. The controller firmware is also up to date. If anyone has experienced this or has any idea of a cause or fix, your input would be hugely appreciated! Thank you.
androholic said:
As the title states, each time the Shield is rebooted I have to repair the included game controller. I've had the device for two months and it just started this today. I received a sound bar from Amazon today and the shield had to be unplugged in order to move the unit to a new shelf. After connecting the sound bar to my TV through an optical port, I plugged everything back in. At this point the controller required me to pair it, and has every time I've powered the device off since? I've not tried a factory reset, for obvious reasons that will be my last resort. The shield is not rooted, and on the latest firmware. The controller firmware is also up to date. If anyone has experienced this or has any idea of a cause or fix, your input would be hugely appreciated! Thank you.
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I had a similar issue and it ended up being the controller. After it was replaced all was well.
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I picked up the NP yesterday from Walmart for $50. Couldn't find any at the Best Buys in my area. So I got home and discovered what I purchased was a return item. Someone's account was already on it and the remote was really clicky(loud clicks) and there was a ton of apps on it. After returning the device and making sure I picked up something in shrink wrap this time. I got home installed and setup Kodi and watched a movie.
So getting ready for bed and i'm shutting everything down and I can't turn this thing off. I held the button on the bottom which only seams good for Bluetooth pairing. Held buttons on the remote, nothing seemed to work. So I ended up just unplugging it. I know there has to be a better solution, something simple I'm missing.
Any help, how do I turn it off properly?
Also I hooked an external drive through and OTG(on the go) adapter and nothing, do I need to be rooted to watch movies from an external HD?
The nexus player doesnt have an off switch. its meant to constantly run because it uses so little power (i assume since its got an atom chip).
I sideloaded an app called stick mount. im not sure if it requires root, as i already had rooted for another purpose, but with stick mount i was able to mount a flash drive with the nexus player. I assume it would need root to do this, however, google just released android M today, and i read somewhere that it supposedly is support to support external storage devices natively. So crossing my fingers for that.
There is a program that works for rebooting if you have root. The shutdown option does not work.
TV Boot.
I'm rooted and staying on 5.0, so this app comes in handy for rebooting.
I received the Shield TV yesterday is the Pro, when i configure the first time the update start automatic to 3.0, when all works fine, and leave a few time the shield enter in sleep mode, but the problem is can't wake up, i tried with gamepad, remote, usb keyboard, power button anything respond, the only way is unplug the power and plug again.
I see in nvidia forums that is possible is a problem of the 3.0 update, because i can't tested in a lower version i don't know if is a general issue or is my device.
Tried on a Samsung TV LG TV, with and without HDMI CEC, and differents hdmi cable, and ethernet and Wifi.
I don't know, if you wait if general issue or return to the store.
Anyone have the similar problem next to update to 3.0? appear only fail on the Pro model 500GB.
Hi,
I have exactly the same problem since I updated to Marshmallow.
Shield Pro 500GB. I tried to play with HDMI CEC and power settings (disabled sleep mode completely) as well, but still can't wake/turn on when I leave it alone for a while. Case green LED is not lit. The touch button on the case does not even work. Tried Shield controller, xbox 360 wireless controller, shield remote, Logitech K400 plus keyboard/touchpad without any luck. Only option is to dis/reconnect power supply.
Bootloader is unlocked, I used it rooted before the Marshmallow update and there were no problems. I did not reroot it yet.
Any ideas, anyone?
Thanks!
Same Here
Have the same exact problem since updating to 3.0
Has anyone found a way to fix it?
I have the 500GB model.
It's general bug, many user report on shield forum. For now I guess just power off every time then turn it on using bottom on the machine.
I have the same problem too. I'm from Spain but buy on Amazon France ( 500 G ) version PRO. Has anyone tried to install another version of the firmware ??
for example: the developer? //developer.nvidia.com/shield-developer-os-images ( sorry but ....To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding! )
????
Having exactly the same problem.
I got mine 2 days ago and immediately upgraded to marshmallow so don't know if it happened before.
I did contact nvidia, and they are awere of it. Just send the feedback in your geforce expiernce on the pc or laptop, and on the shield tv in about and then send feedback. They are working on it to get it fixed.
same problem when hdmi control turned on on my tv.. problem is that i need it for my sound
Have had the same problem after updating, but for me the standbybutton on the console itself doesn't work after sleepmode has been active for a little while, have to take the ACcord out and in again to get it working, the fan ect is clearly running so it is in sleepmode, annoying as hell, was about to return it for a new console yesterday but they didn't have new ones in so i wouldn't go the whole easter without my movies and series stuck at the cabin.. hehe
Hope they get it fixed ASAP or some smart XDA-member makes a fix =) must be a software issue, but why only on some consoles ? i have formatted the thing multiple times to try getting it fixed without luck..
I hope someone found fix. In any case, i experience the same but not all the time.
In about 1/4 of the attempts to wake the device it is stuck in sleep. Impossible to turn it back on with remotes, controllers or hdmi-cec. The tv also loses track of the fact that a device is connected to that specific hdmi port.
Unplugging and plugging back in forces a reboot.
This is on a fully updated, fully "original" ATV Pro
Verstuurd vanaf mijn A0001 met Tapatalk
I had picked up two of these for my mother and her boyfriend. He was a bit averse to the idea of a smartphone to begin with. Finally after using it some time he was almost enjoying his new device.
He took an update after I had told him to always accept software updates. After reboot touch was completely unresponsive. He brought the phone to me and sure enough it wouldn't work at all. Luckily I happen to have an OTG cable and plugged in a mouse to input the passcode. After the app upgrade section completed touch functionality was restored. Crisis averted.
If you happen to run into this, I hope you have a cable and mouse available. If you have a bluetooth mouse laying around it is probably a wise decision to pair it just in case. I hope this doesn't happen to anyone else, though.
I got this thinking I am buying the best machine available for streaming and from day once , have been plagued by problems.
First on opening the unit, the AC adapter was faulty. It turned out to be a piece of plastic stuck between the contacts.
Anyway I solved that problem on my own as shipper refused to entertain any claims outside the USA.
Then when it finally got going, I noticed most apps had loading circles going around, and were waiting to download. Tried everything possible and they would not move ahead . Finally cleared cache and data on the Google Play Store app and the app started downloading for precisely one application then it stopped and again same circling. I had to clear data on the Play store app every time to update each and every app on the machine.
Then i couldnt find my favorite apps in the app store. Turns out , Shield does not support. Ok, no problem, i said lets compromise and move on.
Downloaded MX Player Pro from the Play Store and sat down to watch a 1080p movie on the USB drive and again the loading circle popped up on the screen. Buffering on a 1080p file from a usb 3.0 flash drive !!! I copied the file onto the HDD and again the same problem. I had no idea how to watch this movie, BTW had watched it a night before perfectly on my Alphawise H96 Pro+.
Then one by one all the apps started crashing.
I decided to do a factory restore which lasted 2,5 hours. After restore, same problem, all apps crashing.
I do not have anything connected to the Shield , no usb drive. no air mouse, nothing. Both ports are empty.
The surprising thing is even Google play store crashes , also the Lean back Launcher and the system crashes.
I called up Nvida support and they say we do not support the Shield as you are not in the USA. Guys, even the chinese from Aliexpress support you and give a replacement if item is faulty. All they ask is a video showing the problem. In todays times, there are going to be non us customers buying from the Usa, you need to support them also.
Stuck with a Lemon.
Cannot even sell it off as whoever buys it from me will throw it back in my face. The dam thing is just a few days old.
Havent slept three nights, trying to solve the problem, got finally tired and have connected the Alphawise to the TV and Shield goes back into the box
There are lots of other people complaining about similar issues but no fixes from Nvidia ?
If someone can please suggest something which I can try, I will be highly obliged. Else I am stuck with a $300 paper weight.
I did a Full Reset (2.5 hours) once and a Fast reset , hoping it would solve the problem. But no luck.
Please help, someone, please.
Wow, that sounds like a whole lotta suck.
Sorry to hear you had such hardship.
My Pro model had the blurry Recommendations section, which was a symptom of the faulty harddisk, for ages (before I knew about the mass RMA they had) and, one day, the Shield stopped responding to input, even from the capacitive power button on the device itself.
So I pulled the plug but it wouldn't turn back on afterwards.
I applied for a replacement here:
https://nvidia.custhelp.com/app/home
Where'd you get yours?
I'd purchased mine as soon as it was released through the US Amazon - I couldn't wait the extra month or so for it to be released in Europe
Despite this, they processed the replacement. I sent it off to the Netherlands, if I recall correctly, and they returned the refurbished unit shortly afterwards, which has been working fine ever since; all the useless recommendations load quickly and there's no slow down or stuttering like I'd experienced before. I also got a new controller in the box with it and an EU plug. :good:
Anyways, my point is that it shouldn't matter where it was purchased. Try that link and see if you can't get it sorted.
I wish you the best!
DreadfulDrummer said:
Wow, that sounds like a whole lotta suck.
Sorry to hear you had such hardship.
My Pro model had the blurry Recommendations section, which was a symptom of the faulty harddisk, for ages (before I knew about the mass RMA they had) and, one day, the Shield stopped responding to input, even from the capacitive power button on the device itself.
So I pulled the plug but it wouldn't turn back on afterwards.
I applied for a replacement here:
https://nvidia.custhelp.com/app/home
Where'd you get yours?
I'd purchased mine as soon as it was released through the US Amazon - I couldn't wait the extra month or so for it to be released in Europe
Despite this, they processed the replacement. I sent it off to the Netherlands, if I recall correctly, and they returned the refurbished unit shortly afterwards, which has been working fine ever since; all the useless recommendations load quickly and there's no slow down or stuttering like I'd experienced before. I also got a new controller in the box with it and an EU plug. :good:
Anyways, my point is that it shouldn't matter where it was purchased. Try that link and see if you can't get it sorted.
I wish you the best!
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I have the 2017 shield pro. and all though I wouldn't say it has been a nightmare, it hasn't been without its problems; such as apps randomly not responding with a message saying close the app or wait...slow down of apps opening at all to include settings not opening...streaming apps to include Netflix not playing or simply force closing...even Leanback Launcher stopping with the message Leanback Launcher has stopped...close or wait....I finally bit the bullet after posting on this forum and getting no response and did a wipe of data and dalvic from TWRP and re-flashed the 6.1 or 6.2 firmware. It seems to be running smooth so far. Got my shield from amazon. wouldn't expect this many problems from a $300 device that claims to be the best on the market. When it works without problems it is a great device!
Hope you get it sorted out. If nothing else works, it may be worth it to fastboot boot TWRP if you have an unlocked bootloader...wipe data and dalvic and install the 6.1 firmware update.
Real sorry to here you had so many problems Mate. Hope they sort it for you ....But if they fail to deliver (which they really should not, Take no excuses from them ,Polite but firm)
You have the option to get a Donner clone from a thread based in these forums ,along with further help in the threads below.
https://forum.xda-developers.com/shield-tv/development/nvidia-shield-tv-ssd-t3402580
https://forum.xda-developers.com/shield-tv/general/guide-migrate-to-ssd-hdd-size-satv-pro-t3440195
I would almost Guarantee that it is your Hard drive at fault ...as your descriptive clearly points to this as the culprit.
I have read a number of post and comments in them threads ,and it is invaluable ... I am Dam sure many will bend over backwards to help you out.
Real shame the same can not be said concerning NVIDIA ...Hopefully they see your Dilemmas and respond dutifully.
Good Luck!
Best Regards,
I'm wondering if anyone here has dealt with an ATOTO A6 bootlooping after doing playstore updates. From what I could gather from their support site, it's fairly common and usually a reset fixes it.
Well I have this problem as it stopped booting after doing a bunch of playstore updates. Did them one day, let the truck sit overnight and next morning turned it on and unit boots up to the first boot image and that's it. Never goes further.
I've been trying to work with ATOTO for a week now, and I think they are truly clueless. They told me I needed the remote control and it could reset the system. They acted like it would start a full blown system recovery and then I'd have a "fresh" unit again. So I followed their commands after getting the remote in and nothing. It acts no different than hitting the reset button on the front of the unit.
Has anyone gone through this? I have a feeling I will have to ship it to them all the way on the other side of the country, but it's been less than 6 months. I really can't see having to ship this out to them every 6 months to be fixed. It seems to me that there should be a way to force a full system recovery just like any android phone or tablet I've ever owned or messed with when something goes wrong. I don't have a male to male USB cable to mess with it myself.
So I am really just hoping someone has already been through this and figured it out and my google fu sucked and the countless threads I've read, I've just missed the right one