Database Users

Screen Issues

Having some random and annoying screen fluctuations. Its like the screen depolarizes and the images become distorted and somewhat inverted. Happens off and on and reboots do not help. Im gonna go back to stock just incase it needs to be sent in and to see if the ROM I am using is completely to blame, I have tried reflashing too.
Just thought I put this out there to see if anyone else is having similar issues.

I may have had something similar the other day - basically the color blue would go away, and the remaining R&G pixels would smear. Best way to describe it would be to pretend that there is a specific frame buffer for blue, and it has a pointer, and that pointer was getting whacked. Meanwhile the pointers for the red and green buffers were having less-significant bits screwed with. Yeah, like I said, "pretend". My initial gut said it was a simple case of some bad silicon on a line driver. Done.
While getting ready to exchange the Tab (aka removing stuff), I discovered the behavior was strongly impacted by memory pressure. If you've played with ESXi, you know what I'm referring to. If not, go read about Ballooning.
With lots of crap floating around, screen gets more wonky more often to the point of being unusable. Including during the boot splash screen. Remove the junk (not programs - just... stuff, music, browser cache, whatever)... less wonky, less often. Still wonky, mind you, but less wonky, and less often.
Decided the culprit was likely Task Manager by Rhythm Software. Removed exactly it, cold started, and never had an issue since. Note that I'm not really keen on saying Rhythm's work was at fault, especially since saying "it's fixed!" is trying to prove a negative and this is not a reported problem. OTOH, the behavior did start within a few days of installing it, and the behavior's ending exactly coincides with RTM's removal.
In that sense, take a close look at what you're installing - something otherwise fine might be suffering an... unexpected feature.
HTH,
- sbb

Thanks for the tip, mines still looking like hardware failure. Sometimes when i put it into the samsung keyboard dock it randomly clears up, as if the jiggle in the pin connector port affects it but it will reappear eventually.
Been trying to use the return to stock stuff from the main sticky in the development section but it keeps erroring and failing in CWM when I attempt to flash. Oh well.
Thanks for the reply yo!
I think its because the stock rom they have is p700 and I am p7510 or whatever. Am I in the wrong place? lol Time to scavenge the forums.

Unroot for Return
So, I made my backup copy of my ROM after it was rooted. How do I get this thing rooted again so I can take her in? I tried using the info on the stickie in the Dev section but I get an error when flashing the supplied stock ROM, repeated, no mistakes I am pretty sure.
Any tips?
also, hasnt been 30days, should I just go back to best buy or call samsung?

I have the exact same issue with my tablet and going to return it for warranty. I had to unroot and get it back to default blind, since the screen is almost never readable here (too much distortions).
I got it back to factory default (unrooted) through ODIN + Download Mode. Use the files and step-by-step guide on this webpage: http://droidangel.blogspot.com/2011/06/samsung-galaxy-tab-101v-p7100-stock-rom.html

I got the same problem. the screen just distorted, which happens on several custom ROM. It happens after heavy use. I have to put it aside for a couple of hours to get it back to normal.
Is that hardware issue? If it is, how could you convince the shop to get it replaced?
you may not be able to reproduce it at the shop.

I lost my interest to samsung product. It took quite some time to create an account and file a case. Now the webpage just keeps telling that it is processing the data.
I remember that I have never succeed to create an account through the TAB.
very bad service.

Well, mine's finally going in for repair.
As mentioned in the post above... after removing a few apps and most of the data from the tab... not a single issue with the screen, since.
Then... the behavior came back last week, gradually becoming worse until the colors are just plain hosed. Blew out the browser caches, wiped any remaining data... pulse, etc... and it cleared back up again... for about an hour, but rapidly reverted back to horrid. Did a hard reset... no avail.
It is quite the interesting behavior, to say the very least.
It's not mechanical. It's not thermal.

Is samsung service center the only solution for this?

Does yours look like this?
www youtube com/watch?v=WauTDdzxGq0
(Sorry, you;ll need to fill in the obvious missing doys. It was either that or posting 8 random posts)

My Tab also has similar issue and it still appears after hard reset, trying to convince the shop to exchange or help me to send back to Samsung.
Did Samsung cost you any charge for repairing? The shop say it need charges and they don't want give any help.

not really. Mine has distorted display but more likes adding white noise.
Seems that sumsung really sucks. products have so many different issues.
pholklore said:
Does yours look like this?
www youtube com/watch?v=WauTDdzxGq0
(Sorry, you;ll need to fill in the obvious missing doys. It was either that or posting 8 random posts)
Click to expand...
Click to collapse

simgamer50 said:
My Tab also has similar issue and it still appears after hard reset, trying to convince the shop to exchange or help me to send back to Samsung.
Did Samsung cost you any charge for repairing? The shop say it need charges and they don't want give any help.
Click to expand...
Click to collapse
I was covered by seller warranty. I sent it back, and the seller sent me a new device. I don't know where you're at, but usually sellers are required to handle this for you, if under warranty, _by law_. This is obviously a manufacturing fault, not bad usage.

[Q] My Iconia A500 shifts and zooms in & out on its own!

Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that, is that touch would become unresponsive at times when just going through the motions. Turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried: (Not in order)
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)

jjdevega said:
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that is that touch would be unresponsive at times and turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried:
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
Click to expand...
Click to collapse
If you've done a full wipe and format before flashing ROM, it very well could be a hardware problem, as the wipe and format should have removed all residuals of previous ROMs, so you can rule out OS/software as the issue.
Just an educated guess.

kjy2010 said:
If you've done a full wipe and format before flashing ROM, it very well could be a hardware problem, as the wipe and format should have removed all residuals of previous ROMs, so you can rule out OS/software as the issue.
Just an educated guess.
Click to expand...
Click to collapse
Sorry I didn't post what I did in order. Yes I've done full wipes before flashing any rom. Even as far as to bringing it back to stock and it would seem fine for a bit then out of no where it would just wig out on me.
You could be correct of it being a hardware issue... Sucks that I may end up having to return it.
Edit: Actually I haven't tried formatting. I will give that a go. Thanks!
Edit 2: Didn't work. Off to Costco I go for a refund:/ I may just decide on a different tablet.... Ipad2 maybe? LOL (Just kidding)

Hi JJdeVega: Have the same problem a day after i bought it and the problem was the touch sensor malfuntion. Returned and exchange to Costco with new one no more probs.

I am not sure why ,but lots of tablets that come from Costco seem to me have issues.or is it that they just sell more then anyone else.
I have similar issue but with font size shrinking to smaller then readable at times.ideally while browsing web forums.I have to close browser and start again.I believe it has to do with site adds changing.

jjdevega said:
Hello,
I'm hoping someone can shed some light into my delema...
I've been researching regarding my issue but haven't found any answers as of yet (I feel like I'm the only one with this annoying problem).
My problem happens more times then I would like. I would be browsing the web, watching a movie, or just on the desktop screen, then all of a sudden the screen starts wigging out on me. It would shift erratically left or right, zoom in and out in a spastic way and while all that is happening it doesn't respond to touch. The only way I would recover from it is if I hit the power button to close the screen then on again. That seems to remedy it temporarily until it decides to act up again at random times. My other issue besides that, is that touch would become unresponsive at times when just going through the motions. Turning the screen off and on again would fix it but will happen again a few more times during the day.
Has anyone ever have these problems and if so have you been able to remedy it? I may end up having to return it to Costco online and get it replaced.
Things I've tried: (Not in order)
- Removed root and set it back to stock.
- Hard reset.
- Flashed different rom
- Removed all third party apps
- Full wipe
(Thanks for reading)
Click to expand...
Click to collapse
Hey, that was my exact problem and just for u to know all the things u tried were software related and the problem really is hardware (or at least in my case) the touch screen has a malfunction in it but to make sure u can just download 'touch test' free from the market and leave it open for a while or when the problem shows and see for ur self its like invisible fingers are touching ur screen and that was to make sure that the problem is hardware related if so do as i did .. replace it
hope that i helped
If I helped u in a way or another click "Thanks"

very good
Well said good info on the program wish I knew before. Thanks for the info.:

Is it only when charging the device? If so, this happens to me too. I don't know if it's the tablet being faulty, or charger, or the power that's generated for my home, but it is VERY annoying. I can not use the tablet while charging. I can't return it now, as it's been maybe 3 months already? Anyway, just wanted to let you know that it could be only happening when charging.

sw6lee said:
Is it only when charging the device? If so, this happens to me too. I don't know if it's the tablet being faulty, or charger, or the power that's generated for my home, but it is VERY annoying. I can not use the tablet while charging. I can't return it now, as it's been maybe 3 months already? Anyway, just wanted to let you know that it could be only happening when charging.
Click to expand...
Click to collapse
if u have a warranty it doesn't matter how long u have been using it, i got mine replaced after three months use so u dont have to return it u can just ask ur agent for a replace because yours has got a problem in it ( if u do have an agent and warranty)
Press "thanks" if i helped u

Thanks everyone for all the suggestions and replies. I ended up returning it. Then found the Samsung Galaxy tab10.1 right next to the Acer, so purchased that instead. Kept it for another two weeks with no issues then came across the New Asus Transformer Prime tf201 and couldn't be any happier! Too bad Costco doesn't have it since it's all online pre order. I would totally take advantage of the 90 day return policy!

I am experiencing the same problem, but it is of a fairly random nature. it comes and goes. When I contacted J&R about it, they forwarded me to Acer customer service who ask me to send the device on my dime both ways, they would test it and decide if it qualifies for a replacement or if they send it back as is. Uhh, I am not happy. Anyone having similar experience?

ZenWatch Always-On screen option doesn't work

My newly purchased ZenWatch is set to have Always-On Screen but after 5 seconds it fades a little, then, shows the dimmed version for a second, then goes completely black so I can't see anything until I wake it again.
Wear version 5.0.1
Connecting to Android 4.4.4
This happens the same with any watch face I select: pre-installed or new custom ones. I have tried uninstalling Wear and ZenWatch Manager, resetting the watch and starting over again, same thing happens.
Could an app or watchface I have installed be interfering with the Always-On option somehow??
I don't know if this is related but I had to return my first watch as it didn't charge, so this is the second one connected to my phone (after 'forgetting' the first then pairing the new one).
When I click on the Always-On tick box on my phone, it immediately updates this option showing on the Watch so it's definitely sending the command to it. It shows as Always-On selected on the watch.
Has anyone else had this bug and know how to fix it? Thanks.

Is cinema mode on?

annik1s said:
Is cinema mode on?
Click to expand...
Click to collapse
Thanks, no, cinema mode isn't on.
It's really curious, the screen fades slightly in brightness after five seconds, then goes to the dim version of the watch face, then goes completely black a second later. One tap brings it back so I'm it's like the regular off screen mode.

TheGreatWaldopepper said:
My newly purchased ZenWatch is set to have Always-On Screen but after 5 seconds it fades a little, then, shows the dimmed version for a second, then goes completely black so I can't see anything until I wake it again.
Wear version 5.0.1
Connecting to Android 4.4.4
This happens the same with any watch face I select: pre-installed or new custom ones. I have tried uninstalling Wear and ZenWatch Manager, resetting the watch and starting over again, same thing happens.
Could an app or watchface I have installed be interfering with the Always-On option somehow??
I don't know if this is related but I had to return my first watch as it didn't charge, so this is the second one connected to my phone (after 'forgetting' the first then pairing the new one).
When I click on the Always-On tick box on my phone, it immediately updates this option showing on the Watch so it's definitely sending the command to it. It shows as Always-On selected on the watch.
Has anyone else had this bug and know how to fix it? Thanks.
Click to expand...
Click to collapse
Hi,
I'm very curious to know if you have found a solution to this problem as my new ZenWatch is doing the exact same thing. Asus support has told me it's a firmware issue but that seem odd to me as the feature seems to work for others.

Chewie01 said:
Hi,
I'm very curious to know if you have found a solution to this problem as my new ZenWatch is doing the exact same thing. Asus support has told me it's a firmware issue but that seem odd to me as the feature seems to work for others.
Click to expand...
Click to collapse
Oh thank you for telling me I'm not at least alone! No I haven't found a solution - I have reset the device, removed all the Wear apps one by one from the phone (in case a setting is interfering) and nothing makes it work as it should.
So... firmwear meaning the version of Wear that's installed on the watch? I was considering seeing what options are on the debug? menu but following online instructions I couldn't get this to work (you have to swipe from top left etc). I'm on 5.0.1 build LWX48S bought in the UK, how about you?
Have you had another watch that you replaced? I have and thought maybe settings got confused between watches. On my previous one, the always-on screen worked fine on it. When I booted it up for the first time, it did a software update. It however had a power problem (didn't charge after 2 days), so I replaced it.
The replacement didn't update when booted up, and doesn't update when I reset, so I assumed it shipped with newer firmwear - maybe the always-on problem is caused by this?
One weird problem with the replacement watch is that it notified me that it was almost out of power, despite having about 75% batter left, then it switched off and didn't turn on until charged over night. Only happened once.
I was planning on swapping it for another at the shop but someone else having the issue makes me think it's software. Might wait for an update, but if not solved long term then I'm not happy - I want it to look like a watch rather than a blank screen.

TheGreatWaldopepper said:
My newly purchased ZenWatch is set to have Always-On Screen but after 5 seconds it fades a little, then, shows the dimmed version for a second, then goes completely black so I can't see anything until I wake it again.
Wear version 5.0.1
Connecting to Android 4.4.4
This happens the same with any watch face I select: pre-installed or new custom ones. I have tried uninstalling Wear and ZenWatch Manager, resetting the watch and starting over again, same thing happens.
Could an app or watchface I have installed be interfering with the Always-On option somehow??
I don't know if this is related but I had to return my first watch as it didn't charge, so this is the second one connected to my phone (after 'forgetting' the first then pairing the new one).
When I click on the Always-On tick box on my phone, it immediately updates this option showing on the Watch so it's definitely sending the command to it. It shows as Always-On selected on the watch.
Has anyone else had this bug and know how to fix it? Thanks.
Click to expand...
Click to collapse
Just got my Zenwatch and I am having the same problem... Resetting the watch helped. But, I am still not getting the watch to vibrate on notifications. It vibrates when I set an alarm (on the watch) to it's not the vibrating device itself...

TheGreatWaldopepper said:
Oh thank you for telling me I'm not at least alone! No I haven't found a solution - I have reset the device, removed all the Wear apps one by one from the phone (in case a setting is interfering) and nothing makes it work as it should.
So... firmwear meaning the version of Wear that's installed on the watch? I was considering seeing what options are on the debug? menu but following online instructions I couldn't get this to work (you have to swipe from top left etc). I'm on 5.0.1 build LWX48S bought in the UK, how about you?
Have you had another watch that you replaced? I have and thought maybe settings got confused between watches. On my previous one, the always-on screen worked fine on it. When I booted it up for the first time, it did a software update. It however had a power problem (didn't charge after 2 days), so I replaced it.
The replacement didn't update when booted up, and doesn't update when I reset, so I assumed it shipped with newer firmwear - maybe the always-on problem is caused by this?
One weird problem with the replacement watch is that it notified me that it was almost out of power, despite having about 75% batter left, then it switched off and didn't turn on until charged over night. Only happened once.
I was planning on swapping it for another at the shop but someone else having the issue makes me think it's software. Might wait for an update, but if not solved long term then I'm not happy - I want it to look like a watch rather than a blank screen.
Click to expand...
Click to collapse
I have the same version of Wear with the same build number and I am also in the UK (which may be the common factor here as it is looking quite likely to be a manufacturing batch issue). When I first got the my watch from Heathrow terminal 2 it had an older version of Wear pre installed and the always on mode was not working then either. This would suggest the Wear version is not the issue here but the ASUS firmware which links Wear to the hardware is at fault.
I have also done the uninstall all apps from my Nexus 6 and factory reset the watch thing but ultimately it made no difference.
This the response I received from ASUS BTW,
Thank you for contacting ASUS. We are sorry to hear about this problem. I believe this is due to a firmware bug, it is not a setting that you can choose.
Please be advised that I will forward your feedback to our HQ development department to see if our engineers can resolve this problem in the next firmware update.
We are sorry for the inconvenience caused.
I also share your sentiment that a watch that doesn't tell the time is not much use to me so I will be rolling the dice and returning it for a replacement unit in the hope for a device that works as advertised.

Chewie01 said:
I have the same version of Wear with the same build number and I am also in the UK (which may be the common factor here as it is looking quite likely to be a manufacturing batch issue). When I first got the my watch from Heathrow terminal 2 it had an older version of Wear pre installed and the always on mode was not working then either. This would suggest the Wear version is not the issue here but the ASUS firmware which links Wear to the hardware is at fault.
I have also done the uninstall all apps from my Nexus 6 and factory reset the watch thing but ultimately it made no difference.
This the response I received from ASUS BTW,
Thank you for contacting ASUS. We are sorry to hear about this problem. I believe this is due to a firmware bug, it is not a setting that you can choose.
Please be advised that I will forward your feedback to our HQ development department to see if our engineers can resolve this problem in the next firmware update.
We are sorry for the inconvenience caused.
I also share your sentiment that a watch that doesn't tell the time is not much use to me so I will be rolling the dice and returning it for a replacement unit in the hope for a device that works as advertised.
Click to expand...
Click to collapse
Did you return it in the end?
After several frustrating emails with ASUS support in which they replied with general info on how the Always on-screen setting can be set, then asked me what build number I had even though I told them this in the first place, they concluded it must be a hardware problem.
"Taking in consideration that you have both the settings enabled on your watch as on your connected device and you are using the latest firmware, I also believe this is being cause by a hardware fault. Please return the ZenWatch back to your reseller."
So I took the plunge and exchanged it for the second time with suspicious staff at the shop (it was past their 21 day return policy cut-off, so I had to order another, then swap the new one for mine, on their system they refunded the new one). Hey presto, the new one works fine!
This one shipped with: 4.4w.2, KNX01W, updated to: 5.0.1, LWX48S.
So overall sounds like perhaps just a hardware issue. I know it's a new product but it's lucky I like the look of the watch so much that I'm tolerating quite a few teething problems. The one I have now has a very slight ridge on the right hand side of the screen where it meets the metal frame, which you can feel when swiping right. Hopefully I'm just being overly-fussy now and I won't notice after a while, but it's not as smooth as my previous two watches. On the left of the screen it's completely flush.

TheGreatWaldopepper said:
Did you return it in the end?
After several frustrating emails with ASUS support in which they replied with general info on how the Always on-screen setting can be set, then asked me what build number I had even though I told them this in the first place, they concluded it must be a hardware problem.
"Taking in consideration that you have both the settings enabled on your watch as on your connected device and you are using the latest firmware, I also believe this is being cause by a hardware fault. Please return the ZenWatch back to your reseller."
So I took the plunge and exchanged it for the second time with suspicious staff at the shop (it was past their 21 day return policy cut-off, so I had to order another, then swap the new one for mine, on their system they refunded the new one). Hey presto, the new one works fine!
This one shipped with: 4.4w.2, KNX01W, updated to: 5.0.1, LWX48S.
So overall sounds like perhaps just a hardware issue. I know it's a new product but it's lucky I like the look of the watch so much that I'm tolerating quite a few teething problems. The one I have now has a very slight ridge on the right hand side of the screen where it meets the metal frame, which you can feel when swiping right. Hopefully I'm just being overly-fussy now and I won't notice after a while, but it's not as smooth as my previous two watches. On the left of the screen it's completely flush.
Click to expand...
Click to collapse
I went to take mine back last week only to be told by PC World that this product can only be bought on-line and I would have to buy another one and then return the first for a refund. Which is a bit of a scam to me as the replacement was at a higher price than the first one I bought from Heathrow Duty Free.
I am due to collect the replacement and have an argument about the price difference tomorrow so finger crossed I get a working one as well.

Chewie01 said:
I went to take mine back last week only to be told by PC World that this product can only be bought on-line and I would have to buy another one and then return the first for a refund. Which is a bit of a scam to me as the replacement was at a higher price than the first one I bought from Heathrow Duty Free.
I am due to collect the replacement and have an argument about the price difference tomorrow so finger crossed I get a working one as well.
Click to expand...
Click to collapse
Ha, mine was from PC World too. I guess it's not their fault that your original one was bought duty free & therefore cheaper, but really if it's faulty they should treat it as such. They did offer me the option of booking it in as faulty, then it would have been sent off to ASUS and in all probability replaced with a new one anyways, but he didn't know how long this would take. So I just took the other option of buying another, having it delivered to the store the next day then swapping & refunding the latest transaction.

TheGreatWaldopepper said:
Ha, mine was from PC World too. I guess it's not their fault that your original one was bought duty free & therefore cheaper, but really if it's faulty they should treat it as such. They did offer me the option of booking it in as faulty, then it would have been sent off to ASUS and in all probability replaced with a new one anyways, but he didn't know how long this would take. So I just took the other option of buying another, having it delivered to the store the next day then swapping & refunding the latest transaction.
Click to expand...
Click to collapse
Well the good news is I now have the replacement watch and it works as advertised. I did have to complain a lot to get the difference in price resolved. I ended up complaining so much that the store manager gave me the money out of his own pocket just to get rid of me .

OnePlus Repair Center: How they just change software instead of changing broken parts

Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!

They sucks on customer service.

They just changed the software nothing else. No new cpu
Click to expand...
Click to collapse
you mean they should have changed phone's CPU for you ?

BruintjeDeBart said:
Hello OnePlus X users and Oneplus users in general. After a lot of **** I decided to make this thread to point out my issues and my experience with Oneplus and OnePlus in general. This will be a long thread so sit down, take some snacks and “enjoy”.
(Thread will be posted on XDA, Op forums and Reddit.)
My OnePlus X
About 4 months ago I was using my phone and noticed something. It was getting really hot without doing any heavy tasks. I couldn't remember this happening before. I wasn't thinking much about it but I looked a bit more on the temperature of the phone in the next few days, and what I saw was that the temperature was not OK at all. My phone temperature was higher than normal. And the temperature came from the position where the CPU was placed. From this point of time I tought I could live with it..but I couldn't. I also found someone else with the same problem. He encouraged me to send my phone to OnePlus and let them repair it. This was the day.. And this was maybe the biggest fault in my life.
I got my phone back and I was so happy because the days without my phone were horrible, not be able to call and message is really annoying. I was also happy because I thought I had a completely working phone now.
But no...
First I noticed that the phone has a strange version of oxygen os installed. On the power button screen I saw a "report bugs" button. It maybe was a developer version but I'm not sure about that. The device was also a little bit hotter than average. I tried to flash twrp but it wasn't working. It gave me errors over errors. I tried to flashed an official version of OOS. I could flash it but twrp still wasn't working there. It gave me errors again.
The next day I finally managed to install twrp(version 3.0) but when I tried to flash or wipe something it gave me errors.
It took me a day to figure out what to do.
I tried to change the file system of my partitions. It removed the errors but gave new ones.
Like Error 7.
OnePlus changed the device identification. I couldn't flash any rom without editing it, not even OOS. After editing the rom a bit I managed to flash it. Well.. I got it flashed but I got a bootloop then. I tried it several times and gave up. I even tried every file system possible and wiped anything through twrp and through fastboot. It just wasn't working for me. I also tried it with OOS. And guess what… it wasn't working either. Same with the oneplus recovery.
Next day again. I finally flashed oos through the oneplus recovery somehow. I got a working system.
In the next day I was confident enough to try and flash twrp.
It was working. I flashed a rom. Everything was fine until I noticed something. The heat. The heat came back. And this is not a little heat around the CPU, no this is 50-70°C which spreads around the device.
The best thing comes now.
I looked at the paperwork they sent back with the package. They just changed the software nothing else. No new cpu. With that I lost my trust into OnePlus.
The heat
Let’s talk a bit more in depth about the heat.
It all started 4 months ago, my phone was always cold, a little bit of heat while gaming but no problems at all. Suddently it started to heat.
The temperatures raised above 50 for the first time. I asked around in various OnePlus groups on Telegram and even made a post on XDA. Almost no one had the same problem.
Only me and Nico seemed to have the exact same problem. We tried everything: wiping, underclocking, changing governor, flashed ROM’s (like sultan, but it didn’t change).
There were moments that the heat was above 70°C, I couldn’t even hold my device anymore.
Alot of people convinced me to contact OnePlus customer support.
OnePlus Repair center failed!
The customer support created a ticket for me and I was preparing my device for shipping.
UPS picked up my phone and I needed to wait 15 days untill my device returned. That was no problem for me.
I got a message: my phone was arrived in my country, I picked it up.
I was so excited no more heat! But I was really wrong about that. The heat was back!
I was so dissapointed. I checked the shipping papers and I saw this:
OnePlus B2C Hotline
Repair text from repair center
Legacy data deleted
Functional test conducted
Settings set
Software update conducted
They just changed something in the software part! It is a hardware problem, changing OS won't help at all!
At this point I don’t know anymore.
OnePlus “scammed” me, more then a week of wait and the issue isn’t even fixed.
I lost my trust in OnePlus.
Remeber what is one the OnePlus boxes ?
“Created together with our fans”
Then serve your fans, fix their problems!
Click to expand...
Click to collapse
You had me at reddit, post teh OP forum & reddit links to this post here.

A little sadness for your story, on the other side when I had a problem on my OPX, the front speaker was broken, they picked up my phone and in 7 working days it came back perfect!!
So I don't know.. maybe you can ask the costumer service for a replacement?
Anyway in my case they were really gently with me, hope for you too!

Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..

XqepX said:
Same **** for me..
My charging port was somehow dead (the cable was very loose inside the port and phone only charged in a specific cable position), so I contacted OnePlus.
I was surprised how fast everything was going. Day 1 Request, Day 2 E-Mail with freigth label and delivery note, Day 3 UPS came by and took my package, Day 6 or 7 phone was back.
Then I opened the package and saw the excact same note from the repair company as you did..
I only charged it two times since the coming back (which went perfectly fine, no matter in which position the cable was?!?) and didn't really used it so I have to see if the problem is still really existing or there happened some voodoo **** which made my charging port working properly after doing some software reseting?
What ever, kinda the same experience that you encountered..
Click to expand...
Click to collapse
Something has to change, there customer service and repair service is garbage

BruintjeDeBart said:
Something has to change, there customer service and repair service is garbage
Click to expand...
Click to collapse
I agree that OnePlus support is horrendous.
We have the following issue:
Basically if you reboot the phone, 9 times out of 10 there will be absolutely no signal whatsoever on the 3 UK network, the phone will just state emergency calls only. This happens on both 3G and 4G, but we usually have 4G turned off as there are not many areas within our region that support 4G yet. If you search Available Networks 3 doesn't show up.
Usually leaving the phone for hours the signal will come back, but sometimes it can be fixed by going into the Test Menu by putting *#*#4636#*#* into the dialer and going to Phone Information -> Toggling the Radio off and On a few times, but this doesnt work every time. My LG G4 is also on the Three network, so I have tried putting both SIMS's in the OnePlus X at the same time and the same issue occurs in both SIM Slots. If I put a Vodafone SIM in as well as the Three SIM, the Vodafone SIM works absolutely fine, regardless of the SIM slot it goes in, but it maintains a signal each time. The problem isnt signal in the area as we have full signal in our house. If I put my wife's SIM into my LG G4 it works absolutely fine 100% of the time.
I've exported various catlogs/modem logs and they have absolutely no interest in assisting.
Community Build 1 it worked flawlessly, but Community Build 2 its not working again. Their recommended fix is to use the Community Build 1 for the forseable...
Can see this phone will be getting sold and replaced with something else.

Little Update to my problem:
I made some tests today, my charging problem still exists. It only charges in a specific position.. I guess I have to fix it on my own :/
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One plus 6t touch screen completely unresponsive

I recently bought a one plus to root off of ebay. The seller had great reviews and accepts free returns. After unboxing it I discover the screen doesnt respond to any touch. Ive force rebooted several times yet still no response. The phone was supposedly used as a store demo so maybe that has something to do with it? Just wondering if anybody knew of a quick fix before i send it back. I dont think this person would scam me and im new to android so im hoping im just missing an obvious solution.
Thanks

Try clearing the system cache.
Hard reboot.
Factory reset if those don't work.