Related
Hello,
I am sending my S2 back to Samsung because of the camera, and curently on 2.3.4 and rooted, are their anything i can do to tell them that i did not mess with the phone, and I bought the phone from Bell unlocked
lethal111 said:
Hello,
I am sending my S2 back to Samsung because of the camera, and curently on 2.3.4 and rooted, are their anything i can do to tell them that i did not mess with the phone, and I bought the phone from Bell unlocked
Click to expand...
Click to collapse
Revert it back to stock for a start means using Odin to flash the stock rom. Do you know what rom it was on when it was stock? Or did it have Bell Branding on it?
http://forum.xda-developers.com/showthread.php?t=1075278
Good Luck
I would remove root, but as long as you didnt flash the phone you should be fine.
I say flash because the system has an internal flash counter, samsung can tell if you've been flashing your phone
what do u guys mean flash? and it did not have a bell branding
Flash means install a firmware or part of a firmware.
Rooting voids warranty so you need to remove root by flashing a stock rom .
Reset the custom rom counter with USB jig .
jje
I had a similar problem, I'd rooted the phone and had the yellow warning triangle when turning the phone on.
So I flashed a stock rom (the original one that was installed when I bought the phone) using odin and this solved the problem, the warning triangle had gone, the phone was like new.
I too had to send one back for Warranty repair, it had been rooted and custom roms installed a number of times. I reset the counter using a USB jig (Download mode jig which resets the rom counter), and reinstalled the Stock Vodafone ROM. They did what they did and sent the phone back to me, no questions asked. If you have had custom roms on there rather than stock ones with non-stock kernels I would advise getting the jig.
S
I removed the Yellow triangle, is it still recommended for me to use the jig
lethal111 said:
I removed the Yellow triangle, is it still recommended for me to use the jig
Click to expand...
Click to collapse
Yes mate u have to, cause removing the triangle it's not going to reset the flash counter
Sent from my GT-I9100 using Tapatalk
can any1 show me the jig thread?
lethal111 said:
can any1 show me the jig thread?
Click to expand...
Click to collapse
Here is a video http://www.youtube.com/watch?v=Rdn5GoRjhn0
Link :http://forum.xda-developers.com/showthread.php?t=841512
I bought one off Ebay
Don't bother resetting Custom Binary counter!
I have done warranty replacement and was never asked a question why I had flashed custom ROM 7 times!
You just flash official ROM back and you should be good to go folks. Infact NOWHERE in Samsung's documentation it says you can't root or install custom ROM on the phone or it would void the warranty! Even when we get the warning while entering download mode, it never tells you that it will void the warranty!
So essentially there should be no worry for warranty claims even when you accidentally left custom ROM with root on the phone while doing warranty claims. Let me know if ANYONE out here had a different experience and I have NEVER seen claims getting rejected for these reasons!!!
Prankey said:
I have done warranty replacement and was never asked a question why I had flashed custom ROM 7 times!
You just flash official ROM back and you should be good to go folks. Infact NOWHERE in Samsung's documentation it says you can't root or install custom ROM on the phone or it would void the warranty! Even when we get the warning while entering download mode, it never tells you that it will void the warranty!
So essentially there should be no worry for warranty claims even when you accidentally left custom ROM with root on the phone while doing warranty claims. Let me know if ANYONE out here had a different experience and I have NEVER seen claims getting rejected for these reasons!!!
Click to expand...
Click to collapse
Agreed! I got my screen replaced even i was on custom rom. They flashed the stock rom back thou
But i quess you can't do warranty claims if you take your bootlooping phone to repair centre caused by flashing custom roms.
My Galaxy S4 stopped working and I'm planning to send it back to get a replacement. However, I rooted my phone before this happened and I'm planning to un-root it before sending it back. I was planning on using the Triangle Away app as well to reset the flash counter but apparently I need to unlock the bootloader first. I read in this thread that you can flash a recovery and root the phone at the same time.
Would using that tool help me in unlocking the bootloader so that I can use the Triangle Away app to reset the counter and un-root my phone using Odin afterwards? The topic creator mentioned that TWRP will auto-lok anything you flash and works as a bootloader unlock but can anyone confirm this? I bricked my Galaxy S3 two weeks ago and don't want to face the same problems with this newly aquired Galaxy S4.
Is it worth it to go through all the trouble to just reset the flash counter or would un-rooting the phone be enough to send the phone back for a replacement?
http://forum.xda-developers.com/showpost.php?p=42320414&postcount=2
Thanks, that guide looks really helpful. I do have one question though, it seems the Triangle Away app needs the boot loader unlocked in order to run successfully on the AT&T Galaxy S4 so what would be a good and simple way to unlock the bootloader and is there a way to check whether or not mine is unlocked? Would running the CASUAL tool take care of this (even if my device is already rooted)?
What guide/method did you use to root? Did you not use the bootloader exploit at that time?
I used the Motochopper tool located on this thread. I hadn't researched enough to know about the CASUAL tool at the time
Un-Rooting
Zernell said:
I used the Motochopper tool located on this thread. I hadn't researched enough to know about the CASUAL tool at the time
Click to expand...
Click to collapse
Go Here to unroot without flashing
http://androidtechy.com/index.php/2013-04-28-19-55-53/how-to-diy/48
pharrisworth said:
Go Here to unroot without flashing
http://androidtechy.com/index.php/2013-04-28-19-55-53/how-to-diy/48
Click to expand...
Click to collapse
Hmm...yeah I can see that method would probably work, but that wouldn't reset the flash counter to 0 would it? If the seller happens to notice that, then they won't send me a replacement and will probably tell me my warranty is void; hence why I'm trying to get the Triangle Away app to work but need the boot loader unlocked first in order to do that.
Un-Rooting
Zernell said:
Hmm...yeah I can see that method would probably work, but that wouldn't reset the flash counter to 0 would it? If the seller happens to notice that, then they won't send me a replacement and will probably tell me my warranty is void; hence why I'm trying to get the Triangle Away app to work but need the boot loader unlocked first in order to do that.
Click to expand...
Click to collapse
Well if all you did was ROOT the flash counter shouldn't be affected. Iused the same tool. I took the additional step of replacing Superuser with SU user. to rid myself of the "custom" unlocked symbolon boot up. However, the phone was NEVER really unlocked.
Thanks for the replies! I managed to un-root the phone by just flashing the AT&T stock firmware using Odin. Hopefully the binary counter won't be an issue.
I need to send my phone back to vzw and obviously need knox counter at 0,0
IDK if the root tripped the knox, IDK. how to find the knox counter. I went into odin mode, but it didn't show anything.
Any help here would be great. Thanks
Where would the knox counter show? It doesn't say anything about knox when I put it in odin mode, does that mean knox hasn't been tripped? I factory reset the phone, now the custom lock on the boot screen is gone, it all says official, but it still wont download the ota and it still says it's rooted through root checker.
cam1john said:
I need to send my phone back to vzw and obviously need knox counter at 0,0
IDK if the root tripped the knox, IDK. how to find the knox counter. I went into odin mode, but it didn't show anything.
Any help here would be great. Thanks
Where would the knox counter show? It doesn't say anything about knox when I put it in odin mode, does that mean knox hasn't been tripped? I factory reset the phone, now the custom lock on the boot screen is gone, it all says official, but it still wont download the ota and it still says it's rooted through root checker.
Click to expand...
Click to collapse
Go here and download the stock NI2 tar and flash it in Odin. Just follow the instructions and all will be good after that. For good measure do another factory reset from the settings menu before you do the tar flash. This will remove any root files and restore you back to stock. From the sounds of it Knox has not been tripped so no worries there.
EDIT: Forgot to post the link... http://forum.xda-developers.com/showpost.php?p=53447942&postcount=1
Misterxtc said:
Go here and download the stock NI2 tar and flash it in Odin. Just follow the instructions and all will be good after that. For good measure do another factory reset from the settings menu before you do the tar flash. This will remove any root files and restore you back to stock. From the sounds of it Knox has not been tripped so no worries there.
EDIT: Forgot to post the link... http://forum.xda-developers.com/showpost.php?p=53447942&postcount=1
Click to expand...
Click to collapse
Thank you for your reply. My problem right now is the charging port has become defective. I was charging it like i always do, removed the cord, then went back to charge at a later time and now from the looks of it, some metal piece as been pushed up, preventing me from sticking a cord into the port. So I can't hook the phone up via usb....
I'll post pictures of what odin screen looks like, etc and tell me if that will be good enough to send back without them catching it. Again, after factory reset, the custom lock was removed from the boot screen, and everything went back to official, but it wont download ota and when checking root checker, it says it's rooted.
cam1john said:
Thank you for your reply. My problem right now is the charging port has become defective. I was charging it like i always do, removed the cord, then went back to charge at a later time and now from the looks of it, some metal piece as been pushed up, preventing me from sticking a cord into the port. So I can't hook the phone up via usb....
I'll post pictures of what odin screen looks like, etc and tell me if that will be good enough to send back without them catching it. Again, after factory reset, the custom lock was removed from the boot screen, and everything went back to official, but it wont download ota and when checking root checker, it says it's rooted.
Click to expand...
Click to collapse
I doubt knox has been tripped, towelroot won't do that. I would say your OK because the custom padlock is gone but it's hard to say what Verizon will check and do. Obviously rooting has nothing to do with the charger port breaking so me guess is they won't reject the repair. If they do ebay sells them for about $15.00 and you might be able to repair it yourself.
Misterxtc said:
I doubt knox has been tripped, towelroot won't do that. I would say your OK because the custom padlock is gone but it's hard to say what Verizon will check and do. Obviously rooting has nothing to do with the charger port breaking so me guess is they won't reject the repair. If they do ebay sells them for about $15.00 and you might be able to repair it yourself.
Click to expand...
Click to collapse
Not a repair, a replacement. Which means if they find anything wrong with the software, they can charge $300?
nm
Are you able to shut the phone off and GENTLY use a small screwdriver or knife to move the metal piece out of the way? I had the same issue with a phone of mine and doing this fixed it.
Sent from my SM-G900V using XDA Free mobile app
I tried moving the metal piece with a #0 screw driver. Didn't work.
I almost want to see if I can remove the back of the case and bend the metal piece down so that I can unroot it but idk if there's a way they can tell I removed the back?
I'll have to YouTube it.
I was able to wiggle the connecter into the port. Now I need to find info on unrooting.
edit: And after more google xda searches, I found out that SuperUS has a remove root option in its settings. After using root checker basic, the root has been removed, and I was able to take the OTA.
schweeet. I think I'm good to go here. I never flashed a custom rom, and I heard that towelroot doesn't trip knox, but I would like to see what an odin mode screen looks like with a tripped knox counter, to compare to mine. I'm 99% sure I'm good here though.
Thanks a lot guys.
I've been way out of the loop on Android for a while and I'm just now getting back.
First of all, does flashing something that will get me KNOX mean anything if I don't care about my warranty and can I still flash custom ROMs as I please?
Once that's answered, I need an easy way to get back to a stock (Preferably rooted with TWRP) ROM so I can fix my data connection. I've tried a few ROMs so far but they all seem to be failing
This morning my phone notified me that there was an update available. I ran the update, and now my phone is pretty much completely unusable. If I try to make a call the phone app closes. If I try to text the messaging app closes. The phone also reboots every few minutes on its own.
I did the samsung support chat, they had me put the phone in safemode which didn't help at all. They suggested I do a factory reset, but I haven't been able to backup my phone without it restarting.
I'm skeptical the factory reset would help, anyway.
I'm thinking about just taking it into the verizon store and having them replace it (it's still under warranty), but I'm wondering if I could get an upgrade for the inconvenience.
Any ideas? Thoughts?
Thanks!
JMBush1007 said:
This morning my phone notified me that there was an update available. I ran the update, and now my phone is pretty much completely unusable. If I try to make a call the phone app closes. If I try to text the messaging app closes. The phone also reboots every few minutes on its own.
I did the samsung support chat, they had me put the phone in safemode which didn't help at all. They suggested I do a factory reset, but I haven't been able to backup my phone without it restarting.
I'm skeptical the factory reset would help, anyway.
I'm thinking about just taking it into the verizon store and having them replace it (it's still under warranty), but I'm wondering if I could get an upgrade for the inconvenience.
Any ideas? Thoughts?
Thanks!
Click to expand...
Click to collapse
I would Odin using home_csc to avoid wiping all data and either use qc5 or qa4 depending on which is available. Doubtful they'd offer an upgrade over a replacement
gunz.jones said:
I would Odin using home_csc to avoid wiping all data and either use qc5 or qa4 depending on which is available. Doubtful they'd offer an upgrade over a replacement
Click to expand...
Click to collapse
Okay, thanks. I did some rooting and ROMing back when I had a rezound, but haven't done anything of the sort on my S7. This method won't void my warranty, will it?
I know it's probably wishful thinking for the upgrade, but dang. Having to go a day without a phone and then through the trouble of replacing it seems like it should be worth something!
JMBush1007 said:
Okay, thanks. I did some rooting and ROMing back when I had a rezound, but haven't done anything of the sort on my S7. This method won't void my warranty, will it?
I know it's probably wishful thinking for the upgrade, but dang. Having to go a day without a phone and then through the trouble of replacing it seems like it should be worth something!
Click to expand...
Click to collapse
The rezound was a beast for this process. Like Simon says to get soff. But, know won't trip with Odin at all if you are using.stock fw
gunz.jones said:
The rezound was a beast for this process. Like Simon says to get soff. But, know won't trip with Odin at all if you are using.stock fw
Click to expand...
Click to collapse
I would think having s-off or root would be grounds for not covering on warranty, no? Or you're just saying that it's easy to get off on this device, not that I should?
I just got back from the Verizon store and the guy helping me saw the SuperSU app, which was there simply from being transferred over from google automatically from my last phone, and warned me that I may have tripped Knox and may not be covered by warranty if I had. He tried to look on the phone to see if it had, and he thought it was but said he wasn't sure because he hadn't done it in a while.
Like I said, I haven't done any thing like that, except today I did press pwr dwn + pwr + home, then I hit continue, so maybe that did it?
Anyway, if I can fix this myself I would like to just for times sake. However, since (presumably) it's under warranty still I don't want to do anything to it that will void that.
We got it to do a factory reset with much effort, finally having to copy paste my pin after typing it into the calculator and pasting it in the pin screen for the reset. Now it is stuck in the initialization mode, of the reset process and rebooting.
So, sorry to press further, but if you're sure this will not void my warranty, I will try the odin tool. I'm getting conflicting information on the interwebs about this. I want to make sure I get the right files and do it right, so do you mind linking? I've seen some stock flashes say they void the warranty. Although maybe I have already anyway?
Thanks again.
JMBush1007 said:
I would think having s-off or root would be grounds for not covering on warranty, no? Or you're just saying that it's easy to get off on this device, not that I should?
I just got back from the Verizon store and the guy helping me saw the SuperSU app, which was there simply from being transferred over from google automatically from my last phone, and warned me that I may have tripped Knox and may not be covered by warranty if I had. He tried to look on the phone to see if it had, and he thought it was but said he wasn't sure because he hadn't done it in a while.
Like I said, I haven't done any thing like that, except today I did press pwr dwn + pwr + home, then I hit continue, so maybe that did it?
Anyway, if I can fix this myself I would like to just for times sake. However, since (presumably) it's under warranty still I don't want to do anything to it that will void that.
We got it to do a factory reset with much effort, finally having to copy paste my pin after typing it into the calculator and pasting it in the pin screen for the reset. Now it is stuck in the initialization mode, of the reset process and rebooting.
So, sorry to press further, but if you're sure this will not void my warranty, I will try the odin tool. I'm getting conflicting information on the interwebs about this. I want to make sure I get the right files and do it right, so do you mind linking? I've seen some stock flashes say they void the warranty. Although maybe I have already anyway?
Thanks again.
Click to expand...
Click to collapse
It will not trip knox. So far the only thing that would trip knox is flashing a custom recovery, which we can't do. I have used the eng boot kernel a few times and still haven't tripped knox. What you're doing is flashing stock firmware back to the device in the same manner that they would at any phone shop to repair it.
gunz.jones said:
It will not trip knox. So far the only thing that would trip knox is flashing a custom recovery, which we can't do. I have used the eng boot kernel a few times and still haven't tripped knox. What you're doing is flashing stock firmware back to the device in the same manner that they would at any phone shop to repair it.
Click to expand...
Click to collapse
Alright, thanks for the reassurance.
Unfortunately, after apparent successful attempts using odin, the phone is still exhibiting the same behavior with closed app notifications, not showing the keyboard at times, and restarting. Guess I will be make a service request tomorrow, unless you have any other ideas?
Odin is a factory Samsung tool and will not flash anything to your phone that isn't allowed, due to the locked bootloader. What is your full build number? I can walk you through the steps of reflashing with Odin.
CVertigo1 said:
Odin is a factory Samsung tool and will not flash anything to your phone that isn't allowed, due to the locked bootloader. What is your full build number? I can walk you through the steps of reflashing with Odin.
Click to expand...
Click to collapse
I tried flashing QC5 a few different times, and also QA4 after that, and it just kept rebooting after the initialization screen. I loaded all 4 files, and got (1 succeeded / 0 failed) message from odin each time.
However, just now I went on Verizon's support chat to get a warranty replacement issued. I entertained Jennifer, the tier two from the windy city, and booted up in safemode. Everything seems to be working fine now! Although I did get a few close app notifications after changing from high performance mode to optimized.. but the phone is still up and running fine since then. I've been able to text and make calls for the first time since running the update yesterday morning. I'm hoping everything stays stable.
Also, I'm wondering whether it makes sense to try running the update again through the phones system update mechanism.
Thanks for the help!
The only option now is to force factory reset and clean out everything after flashing
From what I gather, you have already done a factory reset, haven't you? When you flashed with Odin, did you use HOME_CSC or CSC_VZW?
CVertigo1 said:
From what I gather, you have already done a factory reset, haven't you? When you flashed with Odin, did you use HOME_CSC or CSC_VZW?
Click to expand...
Click to collapse
Yes, yes, and yes. I did a factory reset and everything has been erased. I tried using both at different times. My last one was with QA4, and I used CSC_VZW iirc.
My phone is still going strong with no reboots since I started it up this morning!
Welp, things still seem to be running smoothly.
I do keep getting update notifications though. I'm tempted to press my luck and install the update.
Opinions? I'd be a lot more confident had it started working immediately after I flashed with Odin. The fact that I finally turned it off for the night after it cycled through several boot loops with different installs makes me wonder what the problem/solution actually was.
I guess I'll try it. It is still under warranty, and would probably be best to find out if there's an issue with it now rather than later.
I have the latest update and never exhibited the issues you have. Since you've done the factory reset, it probably wouldn't hurt to do the update. I have a feeling it should be good now. If not, then you know the update is bad. Only way to know is to try. Hoefully, it should work for you. It's been excellent for myself and many others.
iBolski said:
I have the latest update and never exhibited the issues you have. Since you've done the factory reset, it probably wouldn't hurt to do the update. I have a feeling it should be good now. If not, then you know the update is bad. Only way to know is to try. Hoefully, it should work for you. It's been excellent for myself and many others.
Click to expand...
Click to collapse
Yup, ran the update and everything is good!
Thanks for all the help, everyone.