GPS issues after 5.0 Update - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Hey all,
Just wondering if anyone else is having serious GPS issues? I get signal sometimes and then other times it just says signal lost. No rhyme or reason to patterns. I have tried a factory reset, some of the gps fixer apps, and even other apps besides google maps but still no resolution. I have also tried phone only for the GPS setting but still nothing. I talked to Verizon and they called support. The guy did some sort of reset through the signal and still nothing. Their next step is a replacement.
Thank you in advance!

Related

Problems with inbuilt GPS

Hello,
I have Google maps and Tom Tom 7 installed on my Touch HD, but im having problems. The GPS seems to take ages to initialise and then when it does, it keeps dropping. When I go into the GPS settings in tom tom, its finding more than 3 satalites so in theory it should be fine....
I just wondered if anyone else has this issue or possible is my device faulty? Any feedback is appreciated.
Thanks
Cb25
I never have this problem with tomtom and iguidance. maybe your unit is faulty
what rom and radio version do you have? maybe changing radio version will solve the problem
Stupid question now but how do I find out the version of my rom or version?
Did you update the satellites with QuickGPS before u tried?!
I had the same problem with tomtom, it seemed to be fine when i disabled agps in settings
I experience this issue whenever i don't soft reset my phone after 3-4 days.
It takes longer than usual to get the satellite, and whenever it does, it keeps dropping. A soft reset fixes it up.
Inbuilt GPS
Thanks for that Psygnosis84! I was using Route 66 and could only get 1-2 or 0 satellites. I had used the GPS download program to update the ephemeris about 12 hours ago so it was not that! After a few hours of 0 satellites, I came home and my TomTom One found plenty and I've been struggling to figure out what in the heck could be wrong with the inbuilt GPS.
I did a soft reset and there they are again! So thanks for the advice! Boy, this is not a good sign about the inbuilt GPS if we have to do this regularly!
BTW: I have a (free) test program called GPS test (see http://classic.pocketgear.com/software_detail.asp?id=24687) and that was the ONLY way I could find out the COM port/BAUD rate for the GPS. When I rang HTC, they said "Oh, we just see if Google Maps works!" Would you believe it!!! Fortunately this program told me the GPS was on COM4 at 9600 BAUD.
Are there any other useful programs out there for testing/using the GPS? I am using Route 66 for road navigation and it is pretty good. I was told it has more up to date maps than CoPilot 7. I am also using Memory-Map for off road navigation and that is a really excellent (intuitive) program.
I've made it a habit that whenever my battery runs low after 2 days using it, i just soft reset it and then charge it.
I'm using radio 1.09.25.14 so it would be great to hear from people using the other radios to see if they are experiencing the same thing.
Regardless of QuickGPS being up to date and even AGPS turned off, after 3 days it just goes a bit crazy. I'm wondering why a soft reset fixes it up, could it just be a software problem?
Mine is driving me around the bend.
Using TomTom 7, it works fine for a time and then the GPS stops working. Exiting and restarting TomTom always brings it back. Time scale is random, it can work for hours before going tits up.
I've tried three different Roms, five different radios, two different versions of TomTom 7, AGPS is disabled, GPS mode set to 1.
It's starting to look like a hardware problem.
Psygnosis84 said:
I experience this issue whenever i don't soft reset my phone after 3-4 days.
It takes longer than usual to get the satellite, and whenever it does, it keeps dropping. A soft reset fixes it up.
Click to expand...
Click to collapse
It's like every other Windows operating system. You have to reboot it at least once a week. Technicians go through training to learn to tell people, "Please reboot your computer", before any other troubleshooting
Hi Everyone.
I think I'm suffering the same problem as originally stated.
I'm using TT6 Nav (with WVGA Tool) which I originally bought for my N95 and used for 18month without much problem.
Using the HTC internal GPS I can establish a position easily but once I'm on the move, even down my road with between 6-9 satellites visable the GPS signal will drop out and come back several times per minute.
GoogleMaps works absolutely fine with the internal GPS.
I get the feeling this might be some sort internal comms issues between the GPS device and the TT6 rather then the GPS sat' signal itself.
I have an external GPS receiver (because it has much better battery life) so will attempt to use that but it's not as straight forwards as the N95 to configure so I'll build up some enthusiasm and see how it goes.
oliwatts said:
Hi Everyone.
I think I'm suffering the same problem as originally stated.
I'm using TT6 Nav (with WVGA Tool) which I originally bought for my N95 and used for 18month without much problem.
Using the HTC internal GPS I can establish a position easily but once I'm on the move, even down my road with between 6-9 satellites visable the GPS signal will drop out and come back several times per minute.
GoogleMaps works absolutely fine with the internal GPS.
I get the feeling this might be some sort internal comms issues between the GPS device and the TT6 rather then the GPS sat' signal itself.
I have an external GPS receiver (because it has much better battery life) so will attempt to use that but it's not as straight forwards as the N95 to configure so I'll build up some enthusiasm and see how it goes.
Click to expand...
Click to collapse
Turning off AGPS (HDTweak is probably the easiest way to do this) will probably solve your problem
spud_work said:
Turning off AGPS (HDTweak is probably the easiest way to do this) will probably solve your problem
Click to expand...
Click to collapse
If you read the other posts, a few including me have that problem even with AGPS turned off.
Psygnosis84 said:
If you read the other posts, a few including me have that problem even with AGPS turned off.
Click to expand...
Click to collapse
I may have fixed my GPS dropout problem by moving TomTom 7 program files from the device memory to the SD card. I did this as an experiment two days ago and haven't had a single dropout since. Fingers crossed, it's early days but looking good. TomTom runs fine on the SD card.
http://forum.xda-developers.com/showthread.php?t=516219
Update:
Well running TomTom from the SD card didn't fix the problem, it worked fine for a couple of days and then started dropping out again.
These dropouts are totally random and may occur hours apart. Shutting down and restarting Tomtom always brings the GPS signal back.
I'm now beginning to think that the problem is in some way related to the carrier, although AGPS is switched off on my device.
My problems started on holiday a few weeks ago, with dropouts occurring whilst roaming in France and Italy, my switch to the SD card was whilst I was in Switzerland but the problem returned as soon as I got back to France and has since completely gone away now that I am back in the UK.
I tried just about everything after searching these forums for many hours and am at a complete loss, I've tried ROMs, radios, patches, registry changes, you name it, I've tried it. Now I'm back in the UK and on my home carrier (three), I can't test it as the problem has gone away but I'm pretty sure it will return the next time I cross the Channel.
I am in touch with TomTom tech support in the hope of obtaining the latest version of TT7 software that is certified for the Touch HD, but I really don't think it's a TomTom problem, so don't hold out any great hope there.
Any suggestions would be most appreciated.
have you already tried this? Enter the registry and go to: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/GPSIntermediateDriver/Drivers/GPSOneDevice/PollIntervall. There you set the PollIntervall to 3000 instead of 1000. With this tweak and QuickGPS turned on I got my signal after less than 10 seconds and I never lost it.
-db- said:
have you already tried this? Enter the registry and go to: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/GPSIntermediateDriver/Drivers/GPSOneDevice/PollIntervall. There you set the PollIntervall to 3000 instead of 1000. With this tweak and QuickGPS turned on I got my signal after less than 10 seconds and I never lost it.
Click to expand...
Click to collapse
Yes, I've tried 5000, 3000, 1000, 500, 250 & 100.
GPS signal drops randomly.
gevans35 said:
Update:
Well running TomTom from the SD card didn't fix the problem, it worked fine for a couple of days and then started dropping out again.
These dropouts are totally random and may occur hours apart. Shutting down and restarting Tomtom always brings the GPS signal back.
I'm now beginning to think that the problem is in some way related to the carrier, although AGPS is switched off on my device.
My problems started on holiday a few weeks ago, with dropouts occurring whilst roaming in France and Italy, my switch to the SD card was whilst I was in Switzerland but the problem returned as soon as I got back to France and has since completely gone away now that I am back in the UK.
I tried just about everything after searching these forums for many hours and am at a complete loss, I've tried ROMs, radios, patches, registry changes, you name it, I've tried it. Now I'm back in the UK and on my home carrier (three), I can't test it as the problem has gone away but I'm pretty sure it will return the next time I cross the Channel.
I am in touch with TomTom tech support in the hope of obtaining the latest version of TT7 software that is certified for the Touch HD, but I really don't think it's a TomTom problem, so don't hold out any great hope there.
Any suggestions would be most appreciated.
Click to expand...
Click to collapse
Based on your experiece, that you have the problem in one country and not in another, I´m pretty sure it must be carrier related.
I live in Sweden and work in Denmark. I drive every day from Malmoe Sweden to Copenhagen. I have absolutely no problem on the danish side. But after passing the bridge to the swedish side, the gps signal get lost randomly. It can be lost up to approx 1 min. but always comes back, just to get lost again.
It could be some kind of interference due to the roaming - well, I dont know. I´ve tried everything. Change roms, software etc.
Can more people relate to this problem??
It seems to be okay if I lock to a particular carrier.
I spent most of last summer in France, locked my phone to Orange FR and had no problems at all. The downside is that if Orange signal is weak, the phone interrupts TomTom to ask if you want to change networks and you have to decline using small boxes whilst driving.
I was in France again in December and let it pick it's own carrier, I got dropouts again.
I'm off to France again this weekend and shall again lock the phone to Orange FR, fingers crossed.
Update:
It is to do with the phone/GPS interface.
I set it to manual on Orange F and all was fine until I noticed the GPS slowing down, then a phone message popped up asking me to choose a network (presumably because of low Orange signal), then the message disappeared, phone re connected to Orange and GPS went back to normal.
It seems that even if we disable AGPS, there is still some connection between the GPS and the phone section.

New GPS Issue!

After applying the GPS fix I am having an odd issue. When I fist launch google maps it shows me in some small rural village in China. Once the GPS gets a fix it goes to where I am really am. This would not be a big deal except when I take pictures it Geotags the picture as being in this Chinese village which is kind of a pain. Also it screws up my weather widgets sometimes. Any ideas? I was thinking maybe it has to do with the server it is using to pull down the GPS data, but not sure.
I am having a similar issue, but not quite as drastic. Mine just simply shows me being the last place i was before GPS was turned on. Like right now, without GPS connected but using the towers to figure out my location, it shows me at the place i at lunch, about 3 miles away, rather than at work. Its VERY frustrating.
I'm having the same problem. My GPS shows me in a neighboring city that is 50 miles away, every time.
The best way to test this is to load the 'Maps' live wallpaper. It happens every time. Also, booting up the 'Maps' application will throw me into the other city for at least five minutes, before it realizes that the data is not correct.
It's a new "google fortune" feature. It's telling you you need to travel the world.
Same problem here, however, I was thinking it had more to do with the "Use Wireless Networks" not updating my location.
-If I have gps turned off and wireless network location on. My location doesn't update at all until I reboot the phone (although Latitude shows it as being updated within the last few minutes, even though it shows me somewhere I haven't been in hours and is 50miles away.)
-If I turn gps on, it will then get a fix and properly update my location.
I did apply the GPS fix.
lol mine switches between seattle and SPAIN! wtf.
I think it has to do something with the way samsung implements the gps receiver..a friend had a sammie moment..she would be right next to me..nyc...but her gps would say shes in havana, cuba..on good days..some place in estonia..lol...and now i see the issues being replicated here...i blame samsung...my old trusty g1 locks a signal and is very accurate within a min or 2..
Thanks for the info, sync3. That's starting to become my thought as well.
What a shame. I hope an official statement is released, either way.
chastbi said:
Same problem here, however, I was thinking it had more to do with the "Use Wireless Networks" not updating my location.
-If I have gps turned off and wireless network location on. My location doesn't update at all until I reboot the phone (although Latitude shows it as being updated within the last few minutes, even though it shows me somewhere I haven't been in hours and is 50miles away.)
-If I turn gps on, it will then get a fix and properly update my location.
I did apply the GPS fix.
Click to expand...
Click to collapse
This is the EXACT problem I am having. I dont know how to get it to update my location.
I have the same issue. I also had applied the GPS fix... I've tried reverting to stock settings, tried enabling skyhook and tried a few other things.
The only way I've been able to properly get my location is to turn off the network assist and tell the GPS to operate in standalone mode. It takes a heck of a lot longer for a fix, but it's accurate if it does get a lock. Doesn't work so well indoors though.
Who the heck were the field testers for this device? its full of more bugs than an entymologist's labratory.
Clear your GPS data
heygrl said:
Clear your GPS data
Click to expand...
Click to collapse
That was one of the first things I tried. It didn't help.
My main concern is that this is unrelated to the GPS software issue and that this is actually a hardware issue. Does anyone agree or disagree with this?
pearlblues said:
My main concern is that this is unrelated to the GPS software issue and that this is actually a hardware issue. Does anyone agree or disagree with this?
Click to expand...
Click to collapse
I agree this is hardware related because others have reported exchanging their phones rids them of the GPS issues.. :-/
I work in Houston and sometimes while at work GPS says I'm in Pawcatuck, CT.
The question is when not using gps what function of the phone updates your location? Could it be a network issue? How do you force it to retrieve tower data that marks your location?
Sent from my SGH-T959 using XDA App
Well, i exchanged my phone last night because of this issue and the new one is doing the same thing. So either this is a problem inherent to this model (hopefully the software not telling the phone to refresh tower data) that can be fixed with an update or i am extremely unlucky.
pearlblues said:
Well, i exchanged my phone last night because of this issue and the new one is doing the same thing. So either this is a problem inherent to this model (hopefully the software not telling the phone to refresh tower data) that can be fixed with an update or i am extremely unlucky.
Click to expand...
Click to collapse
Just had my 3rd call with TMobile- she now assured me that this is a software issue (which i made her mark in my account incase it winds up being hardware later) and that all phones with software # T959UVJFD have it. She said tmobile is working with samsung to fix. I told her all Galaxy S series, domestic and international, have GPS issue and samsung has yet to fix any. She said well that is something you need to consider.
blink55184 said:
Just had my 3rd call with TMobile- she now assured me that this is a software issue (which i made her mark in my account incase it winds up being hardware later) and that all phones with software # T959UVJFD have it. She said tmobile is working with samsung to fix. I told her all Galaxy S series, domestic and international, have GPS issue and samsung has yet to fix any. She said well that is something you need to consider.
Click to expand...
Click to collapse
Wow, very helpful information. How they get this fix released ASAP.

searching for GPS

had the phone a couple of weeks and never tried the GPS on it ,so this morning decided to give it ago
in premuim navigation or google navigation it just says searching for GPS all the time with m3g on or off, out side with 3g on i get a spot on fix in no via that in no time but if i try to get the gps to get a fix it just keeps saying searching for GPS
i know it normally takes longer for its first ix and then should be ok but i cant get a gps fixe and yes GPS is enabled
any help would be great thanks
Just a update with 3 g on good navigation provides a fix and directions but with 3g off Google says mobile data lost,on premuim navigation it just searches for god and can not provide directions even with 3 g on
Sent from my Desire HD using XDA App
just a update after a bit of trying things out today
got GPS in car panel after a while and now it gets a fix very quick
premium navigation works well on 30 day trial and is very acurate for proximity to junctions etc,this does work with 3G turned off no problem (although 3 g does need to be on to activate the trial)tried it tonight in awful weather and never once lost the GPS during the journey
google navigation again gets a very quick fix but will not work unless 3G is on other wise you get the voice saying loss data connection when trying to plan the route
google maps very quick fix and only needed GPS on
locations, not sure how this is working but im sure even with just GPS on i was getting acurate info or maybe it was pre-cached info not sure
Thanks, this helpful.
So after you got your initial fix, the next time you start navigation, the fix was quick?
Did you also test that without using 3g, so creating a fix without 3g, and if so, was that quick as well?
paulus_01 said:
Thanks, this helpful.
So after you got your initial fix, the next time you start navigation, the fix was quick?
Did you also test that without using 3g, so creating a fix without 3g, and if so, was that quick as well?
Click to expand...
Click to collapse
yes fix without 3g was quick
mine just will not fix the GPS....it finds 8 satellites in couple of seconds, but then just keeps "determining position"
without a determined position, my nav app can't do anything (copilot btw)...
Anyone any suggestions?
paulus_01 said:
mine just will not fix the GPS....it finds 8 satellites in couple of seconds, but then just keeps "determining position"
without a determined position, my nav app can't do anything (copilot btw)...
Anyone any suggestions?
Click to expand...
Click to collapse
The same here.....
Antonio
Locations sadly does not work without data connection, even with gps turned on.
So whats the use of preloading the maps?
Sent from my Desire HD using XDA App
Pre-loaded maps?
matthiasdeblaiser said:
Locations sadly does not work without data connection, even with gps turned on.
So whats the use of preloading the maps?
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Exactly! I pre-loaded with maps of Europe so as not to incur data charges - but Locations is useless without a data connection. How do you use the maps with GPS only? Does anyone know??
You guys are doing something wrong. I'm in Australia and Locations works fine without data connection after having downloaded the maps. It just takes some time to get fix (some 2 minutes) if it was a long time since I last got one. I can get directions fine without any data connection as well.
I'm also having problems with gps, worked fine when.I got the phone but now after I think the third ota update it just keeps searching if I only have gps switched on and not wireless networks. With wireless networks one (with or without gps, dosnt make any difference) I'm consistentlyplaced 2km away and it dosnt.improve the accuracy with time.
So I'm thinking that the updates have messed it up? Did email HTC support but nothing yet from that.
I'm always unable to get GPS fix, even if I'm in an open space. I used an app called "GPS Status", I was connected to 7/8 GPS satellite, but I wasn't able to get my position (in Maps, Locations, Latitude and Nav). How is that possible?
xazac said:
I'm always unable to get GPS fix, even if I'm in an open space. I used an app called "GPS Status", I was connected to 7/8 GPS satellite, but I wasn't able to get my position (in Maps, Locations, Latitude and Nav). How is that possible?
Click to expand...
Click to collapse
So you're not able to use navigation stuff? I'm still waiting to get mine, no availability here in Milan, but for me GPS is a critical feature, so if not works properly it will be a big deal!!! Let me know on that!!!
I've noticed that I am unable to get any GPS fix indoors, even when I am sitting close to a window. I presumed it was because I wasn't outside but this thread is worrying. I'll try to get a fix outside and report back. One thing's for sure - the GPS on the HD doesn't seem as good as the one on my Desire, which found GPS indoors.
bobbyelliott said:
I've noticed that I am unable to get any GPS fix indoors, even when I am sitting close to a window. I presumed it was because I wasn't outside but this thread is worrying. I'll try to get a fix outside and report back. One thing's for sure - the GPS on the HD doesn't seem as good as the one on my Desire, which found GPS indoors.
Click to expand...
Click to collapse
I can't get the fix even if I'm outside. I was in Rome in the past 3 days, and I never got the fix! The iPhone 4 worked fine...
UPDATE: I got a fix, pretty quickly, outside (in a city) but it is still unable to get one indoors - including on buses and trains. My Desire managed this.
Does the HD's sat nav work in a car? Are people using it for in-car navigation?
I had problems getting my GPS to get a fix, so I downloaded GPS test from market and noticed I actually had 11 satellites that i was connected to. When GPS test showed how accurate the tracking was I exited out of GPS test, and to my surprise I got a fix almost instantly in Google Maps/My Tracks and even Locations.
I then took a drive, first with my DHD laying in the passenger seat on the first trip, and then with the DHD in my inner pocket of my jacket. Using my tracks I recorded the route and it had tracked me perfectly on both trips. Only time it stopped tracking was when I went in to a mall, but it picked up again when I left.
I live in sweden and the car is not a convertible, and 3G was off.
If the gps test thing actually helped I do not know, so feel free to test and report.
edit: I tried it again and the only thing about gps test "helping" is to see when the DHDs gps actually get a fix. It seems to be slow as crap on fixating but once you get the fix it tracks you very good. Right now I'm indoors(wooden house out in the countryside) and I had to wait about 2-3 minutes with 8-12 satellites in use and standing near a window before it got my position. After that I went back to where I tried before and it is still tracking me with 15-30meters accuracy and currently 7-8 satellites in use.
Those with GPS issues can try this, remove the battery for 10-15 mins then try GPS app again, ports can get messed up if we try out multiple GPS apps, removing the battery for a length of time should clear cache and or memory. Just try it and report back.
I tried alreay couple times, no luck, only fix is reset phone, but not happy, working fine couple days, and issue again, reset again, really not happy, this only one thing i am not happy on my dhd. ANY ADVICE or HELP ?? thanks..
Hello,
I have some problems too with my GPS. Some times the fix can be very quick but it’s not systematic.
What I noticed:
- When I activate the GPS option all the time, the fix is almost always fast. Sometimes it’s still very long: so in GPS status I reset the cache and the fix is after very quick.
- When I activate the GPS only when I need (turn on and turn off before and after using Navigation), I never get a fix. Resetting the cache in GPS Status or restarting Android does not solve the problem. So I launch several times GPS Status to reset cache and several times Navigation and after a while I can get a fix…. I think there is a real problem with the management of the GPS, because in GPS status I can see 11 satellites and Android is still searching!!!
Is there anyone who noticed that turning on and off GPS can seriously degrade the performances to get a fix?
I done few very similar things, clear cache, reset phone, but still I had feeling something was wrong, then I find I had faulty gps receiver, hardware issue, replaced for new one, thanks to very good store manager, and now I have black DHD, before was brown, and already new one is have all latest update installed, GPS lock in couple seconds anytime on open air, inside house It will lock in around 1 - 2 minutes longest, no more resets, no more clearing cache, working on 100 %..., this is just what I find myself, and I glad I had replaced mine old for brand new - and not just repaired..
Damned, I hope this is not an hardware issue ! Maybe you have some updates installed on your new phone which solve the problem ?
Is there anyone who noticed the same issues or I am the only one ?

Intermittent GPS?

I have GPS issues TERRIBLY.
Sometimes my GPS works amazing, directly on point, timing perfect, never off.
Other times a whole trip and Goggle maps can't find me.
Have tried every kernel, ROM, fully wiping, through TWRP, fastboot, going back to stock, every beta from OP,
Not sure what else I can try besides sending it back to them.
yes i have the same
sometimes a reboot fix it
sometimes not
sometimes even the positon of the smartphone in my car changes the gps reception
i had the same issue at my op3, where disabling LTE solved it, but seems to not work in OP5
I was fine with GPS on OxygenOS, even when rooted but after switching to Resurrection Remix on Oreo 8.1 I now have the same issue, where my GPS is really intermittent. Both Google Maps and Waze can't find my GPS when i load them and after a while they start freaking out and eventually find my GPS after around 5-10 mins.
They want me to send it back, but I don't have another phone, and can't shell out money for another one, If I could do that I would be done with OP, their customer service has been ABYSMAL through any problem I had. I have told anyone talking about getting this phone, or the op5t or 6, that it is worth it to pay slightly more for an actual place to take your phone back if it is defective.
They originally wanted to tunnel into my computer, and blank out the screen to work on it from wherever they're tech guys work from. I couldn't believe it.
Hello!
Did someone find a solution for this?
I'm having the same issue. I received this phone as an Assurant replacement to a 3t. Got the phone mid-March and the GPS has never worked.

GPS stopped working

GPS stopped working, used before GPS test it worked very well but now it only view satellites but not fixing any waited outside on clear sky for 1h and nothing, asked nokia support for helo but they said clear the cache od gmaps (lol) i did and nothing, also did factory reset and still not working.
Any solution please?
Sry for English.
I see no cellular signal, looks like there is no sim card. I wonder if that could be a problem? Probably no, but still might be worth a try.
I have the exact same issue. Would be great if anyone knew what could be causing this.
There is an accuracy setting of GPS. I wonder if fiddling with that one would change anything. Otherwise sounds like a hardware problem. Warranty should cover it.
Also, maybe try updating the phone.

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