Verizon Insurance Trick - Galaxy Note 4 Q&A, Help & Troubleshooting

Verizon Insurance Trick - Galaxy Note 4 Q&A, Help & Troubleshooting

First let me say this wasn't intentional. I had a note 4 that I purchased from Craigslist about 2 months ago. Recently, the screen stopped turning on. Its a long story but the warranty was voided. Since I needed a phone, I added a line and got an S6 intending to just pay the ETF on the new line and cancel it. So I put the note 4 on the new line and put the S6 on my primary line. When I called to add insurance, the rep put the insurance on the new line which has the note 4. Did I just luck out and can I file a claim and get this note 4 replaced?

I just didn't understood what you said (my bad english)... the only thing I know is that "Craiglist" is not a good page to buy high end phones like the Note 4. All I heard about people who bought phones via that page were complains about chinese clones, dummies (fake phones for showcase) or, like you, phones that suddenly stopped working. I just bought mine in amazon. A friend of mine travelled to NYC and recived the package. Zero Problems.

Related

Screen crapped out within a week.

Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.

only thing i can think of is if you can still get a squaretrade warranty. I think you may have to wait 60 days before they'll accept a claim, but it may be a better option than having an expensive paper weight.

Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
Click to expand...
Click to collapse
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.

eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
Click to expand...
Click to collapse
I agree. I had a Polish version from hantec. It had about 3 dead pixels with a line going through them (green colour). Called up Samsung UK and they said I had to contact handtec.
IM sure if you call up the skewing branch where your note is from, you can always send it back to them to get a replacement if you have only had the phone for less than 28 days.

eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
Click to expand...
Click to collapse
I'll ask them about it again today when their customer service lines open. The lady that I talked to yesterday coulldn't tell me where they got it from and said that I should ask Samsung International. Hopefully I get someone a little more capable on the line next time...
In the meantime I initiated a return authorization request thru Amazon yesterday to see if this will motivate the seller to be more cooperatve.
If that doesn't work I guess I can file for a claim next.
Wish me luck...

Wish you all the best.

I heard good things about handtec, but I'm buying a Squaretrade warrenty just incase. Their warranty's only covers up to $600 though. So if they have to replace your phone, they just cut you a check for $600....the warranty cost's $124, so your really only getting $476 back. You can buy displays on ebay already, but I'm not sure how hard they would be to install.

Update:
The Vendor insists I contact Samsung for warranty repair/replacement. Samsung Latin America in this case. Contacted Samsung Latin America and was told that Samsung products bought thru Amazon.com aren't covered.
I'm tired of getting the run around, I'm going to file a claim with Amazon and see if that works.

It is very unfortunate. If something happens to my Note then I am not going to be able to claim the warranty too as I got it delivered from outside the country. Overall this is negative PR for Samsung that they fuss to give International warranty.

Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
Click to expand...
Click to collapse
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?

randypurcz said:
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
Click to expand...
Click to collapse
From their seller page:
"All products sold by us carry manufacture warranty"
I paid with a credit card. I emailed them one last time telling them Samsung will not cover replacement/repair and asking that they replace my busted Note with a new one. If that doesn't work I'll file a claim with Amazon. I'd rather not intiate a chargeback...yet.

I think you get 45 days to contest a charger? IM sure it varries by the credit card company
Sent from my GT-N7000 using xda premium

Update
Got an email from Amazon saying that my claim is denied since the sellers page says that there are no returns on cell phones.
I submitted an appeal stating that the sellers page also says that all products sold by them are covered by manufacturers warranty. Even though Samsung USA and Samsung Latin America won't cover it.
If this doesn't work I'll call my CC company and see about getting a chargeback done.
In the meantime I think I'll order a new Note from the better sellers out there. What do you guys recommend? Expansys USA or Handtec?

Try going through Newegg. If it's bad within 30 days they will refund or replace. Otherwise Handtec is great, but if you need warranty ......

You shouldn't be getting/buying phone from on-line sellers such as on Amazon. It's not true that mobile phone (in general) has an international warranty.
You should really wait for an official release in your country.

Do you know the amazon seller name?
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.

diasro said:
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
Click to expand...
Click to collapse
World Wide Distributors.

The green line on the left is because of the pentile pixel layout, its your green sub pixel.

SquirtingCherry said:
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
Click to expand...
Click to collapse
Well he did say a big green line, due to the pentile display it should be like 1 subpixel in thickness not a "big green line" as per OP.

this thread should be stickied. Good info to know when we go about buying a foreign phone

my journey to the note 3

well I have been using a note 2 for a year now.my girlfriend has been using my note for the last year ( that makes it 2 years old ) it has a crack in the glass.
I called about upgrading one of the lines. was told sorry no lines can be upgraded ( you have one year left)
however you do have insurance till 11/14 but was told they could replace it.so we took it to the replacement center ( the girl was sitting on the counter cross legged). I told her what I was told on the phone. she told me that because the screen was cracked the warranty was void! WHAT ?
so a trip home and a call again to customer service. told them about the call the first time for the upgrade to the note 3 , the trip to the replacement center, the trip back to the house.
I get put on for about 10 minutes. she comes back on says you wanted the note 3 right ? yup take's my number to call me back.
1 hour later she calls back. here is the deal.
we can you get the note 3 with a new 2year deal.
im jazzed about it.
she tells me that they give it to me for $199 WOOT !!!!!
she sets it up. waves the 36 activation for me and going to over night it for free.
then she adds the taxes on it. says oh no that's to much.
DROPS THE PRICE OF THE NOTE 3 TO $ 149.99.
total price with tax $ 208
price of the phone 149.99 - 36 = $113.99 total cost of the phone
all for extending my contract for 1 year !
gets here tomorrow
my girl will get my note 2. we have to send back the note 1 with cracked screen
BEST DEAL

Awesome story ... So everyone is moving to the Note 3 ...
So much for Note II development.
What carrier was it?
Sent from my SCH-I605 using XDA Premium 4 mobile app

AT&T
well it started to just getting a replacement for the note 1

Aussuumm..I wish we could get such deals here..even I am on the fence to purchase the Note 3. Just a few doubts before I take the plunge.

bagmar.rakesh said:
Aussuumm..I wish we could get such deals here..even I am on the fence to purchase the Note 3. Just a few doubts before I take the plunge.
Click to expand...
Click to collapse
Is it the price?
Sent from my SM-N9005 now Free

Insurance replacing Note 3's with 4's

I have yet to leave the N3 as there's no root for the 4. However, a few of my friends with Note 3s have gotten insurance replacements in the past few months. All of them have received Note 4's as their Note 3's are "Outdated".
Also, they all seem to have been cut a break and only had to pay $100 deductible if it was a first claim.
Not that I'm encouraging purposely breaking your Note 3 or anything of the sort... I'm just sayin...

I assume you're talking about the AT&T insurance? Since they're offering open enrollment thru 3/31, I'm VERY tempted to enroll, since my GPS is now COMPLETELY failed, and I rely pretty heavily on it. Definitely worth paying the deductible if they truly are replacing with Note 4's.

Typically, we'll try to replace with a like-for-like device. If that model is unavailable at the time of the claim then we may send a comparable model. In some cases this could mean a newer phone. However, typically we'll replace with the same make and model.

We got ours replaced about two weeks ago through AT&T and received the same phone in return.

Nexus 6P Square trade, Asurion, Looking for advice from anyone that has made claims.

Hi everyone,
So I have read a ton of conflicting information on insurance for the Nexus 6p ( only looking at Square Trade and Asurion not Nexus Protect)
So here are my questions if anyone that has actually made a claim with Asurion or Square Trade (most interested in Square trade at this point) please let me know, thanks!!
1- If a claim is made with Square trade and the phone is not repairable, do they have Nexus 6p's as replacements? Or is it going to be like Asurion where they will send you a "like" device?
2- If the phone is repairable through Square trade, do they support repairs for this device? Or will they just send me a monetary value?
3- Is it confirmed that Asurion will in fact drop your insurance (Verizon) if you activate the Nexus 6p on your line? (I have not activated it on Verizon yet, using google fi right now, I know they have a protection plan but I will be using this plan only when I run out of minutes on Verizon line, grandfathered in so not going to be able to use google fi insurance either)
I have Asurion on my line, I want to purchase Square Trade for my Nexus 6P since Asurion will not replace it if necessary but I want to make sure that Square Trade will fix my device if I need it to be fixed or replace with a Nexus 6P. Thanks everyone!!
(Nexus Protect is not an option for me, I purchased on Swappa but since I have Asurion I can submit for Square Trade)

The one time I ever had to use my SquareTrade warranties they actually gifted me the money to buy a new item. This was not for a phone so that may be different.

I have had both and have filed. Claims through both. For both my Nexus 5 and my Nexus 6 I was either able to send the phone in for repair or fix locally and send in the reciept for a full refund of the price of the repairs. In the case of the Nexus 6 screen I had to send it in due to the screen being so new that my local repair shop couldn't get a screen in stock. (Ran over by several cars). Square trade ended up sending me another phone as mine wasn't repairable. My Nexus 5 was also sent to Square trade and was sent back a new phone as the board where the charging port connected to was damaged along with a bad screen. Both times phones had custom RoMs on them and yet they were totally painless experiences and I would highly recommend them. I went with Nexus protect on my 6P and I am hoping I didn't make a mistake doing so. I can't answer the Asurion question as the times I have had Asurion, I was insuring phones purchased through my provider.
Sent from my Nexus 6P using Tapatalk

chipstien said:
I have had both and have filed. Claims through both. For both my Nexus 5 and my Nexus 6 I was either able to send the phone in for repair or fix locally and send in the reciept for a full refund of the price of the repairs. In the case of the Nexus 6 screen I had to send it in due to the screen being so new that my local repair shop couldn't get a screen in stock. (Ran over by several cars). Square trade ended up sending me another phone as mine wasn't repairable. My Nexus 5 was also sent to Square trade and was sent back a new phone as the board where the charging port connected to was damaged along with a bad screen. Both times phones had custom RoMs on them and yet they were totally painless experiences and I would highly recommend them. I went with Nexus protect on my 6P and I am hoping I didn't make a mistake doing so. I can't answer the Asurion question as the times I have had Asurion, I was insuring phones purchased through my provider.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Awesome thanks! I am going to try to go with Square trade now that I know if something happens the will attempt to repair it. Thanks so much!!!

RED ZMAN said:
The one time I ever had to use my SquareTrade warranties they actually gifted me the money to buy a new item. This was not for a phone so that may be different.
Click to expand...
Click to collapse
Thanks so much, going to go with Square trade.

Chris J L said:
Thanks so much, going to go with Square trade.
Click to expand...
Click to collapse
It should be noted that both phones were refurbished units however all the phones you get from Asurion will also be refurbished units so if this is a issue then you might want to research other options. I personally have only had one issue out of 8 refurbished phones so I'm not one to complain like many users.
Sent from my Nexus 6P using Tapatalk

I actually work for Verizon and I can confirm that Asurion sends refurbished devices. It's a fairly simple process. However, Verizon's policy towards non-Verizon devices is that the insurance would not cover it. The device has to be purchased from Verizon or an authorized retailer. One other thing is that when you switch over the device (usually by switching the sim card from another device) the insurance would stay on your line and you would continue to be billed for it (Seriously -_-). So you would have to take it off of your line either by calling, stopping into a store, or by going into your My Verizon account and managing the features on your line.
One other thing to note is that once you remove the insurance from your line, you cannot add it back unless it's an open enrollment period and you meet the requirements or you purchase a new device on that line.

XXXNearDeathXX said:
I actually work for Verizon and I can confirm that Asurion sends refurbished devices. It's a fairly simple process. However, Verizon's policy towards non-Verizon devices is that the insurance would not cover it. The device has to be purchased from Verizon or an authorized retailer. One other thing is that when you switch over the device (usually by switching the sim card from another device) the insurance would stay on your line and you would continue to be billed for it (Seriously -_-). So you would have to take it off of your line either by calling, stopping into a store, or by going into your My Verizon account and managing the features on your line.
One other thing to note is that once you remove the insurance from your line, you cannot add it back unless it's an open enrollment period and you meet the requirements or you purchase a new device on that line.
Click to expand...
Click to collapse
Thanks for the tip!!! I really appreciate it!! So if I am keeping both devices then I can keep asurion to cover my note 5? And then get square trade for the Nexus 6p? That is my overall goal in this situation, I just want to keep asurion and get square trade for the Nexus 6p as Asurion does not cover it. Thanks!!!

XXXNearDeathXX said:
I actually work for Verizon and I can confirm that Asurion sends refurbished devices. It's a fairly simple process. However, Verizon's policy towards non-Verizon devices is that the insurance would not cover it. The device has to be purchased from Verizon or an authorized retailer. One other thing is that when you switch over the device (usually by switching the sim card from another device) the insurance would stay on your line and you would continue to be billed for it (Seriously -_-). So you would have to take it off of your line either by calling, stopping into a store, or by going into your My Verizon account and managing the features on your line.
One other thing to note is that once you remove the insurance from your line, you cannot add it back unless it's an open enrollment period and you meet the requirements or you purchase a new device on that line.
Click to expand...
Click to collapse
Hmm.
I have bought devices from third parties and they were covered for warranty and theft.
I've filed both types of claims on devices that I ddid not buy from Verizon.
Could be that since they were Verizon branded, it didn't matter.

XXXNearDeathXX said:
I actually work for Verizon and I can confirm that Asurion sends refurbished devices. It's a fairly simple process. However, Verizon's policy towards non-Verizon devices is that the insurance would not cover it. The device has to be purchased from Verizon or an authorized retailer. One other thing is that when you switch over the device (usually by switching the sim card from another device) the insurance would stay on your line and you would continue to be billed for it (Seriously -_-). So you would have to take it off of your line either by calling, stopping into a store, or by going into your My Verizon account and managing the features on your line.
One other thing to note is that once you remove the insurance from your line, you cannot add it back unless it's an open enrollment period and you meet the requirements or you purchase a new device on that line.
Click to expand...
Click to collapse
Well I did report my Note 5 (1.5 month old) to Asurion and they sent me a brand new phone. There was no refurb at the time.

Chris J L said:
Thanks for the tip!!! I really appreciate it!! So if I am keeping both devices then I can keep asurion to cover my note 5? And then get square trade for the Nexus 6p? That is my overall goal in this situation, I just want to keep asurion and get square trade for the Nexus 6p as Asurion does not cover it. Thanks!!!
Click to expand...
Click to collapse
That should work. I don't want to guarantee anything as far as the Note 5 but as long as that device is the active device on your line at the time of the claim. Asurion's website might not let you make a claim if you just switch over the device (I've never tried it so I couldn't tell you) so you might just have to call insead.
Glad I could help!
---------- Post added at 12:10 AM ---------- Previous post was at 12:04 AM ----------
tech_head said:
Hmm.
I have bought devices from third parties and they were covered for warranty and theft.
I've filed both types of claims on devices that I ddid not buy from Verizon.
Could be that since they were Verizon branded, it didn't matter.
Click to expand...
Click to collapse
Like you said, those devices would have been Verizon branded. In this case the Nexus 6p isn't Verizon branded. It's technically not even certified to work with Verizon's network by Verizon...
initial_k said:
Well I did report my Note 5 (1.5 month old) to Asurion and they sent me a brand new phone. There was no refurb at the time.
Click to expand...
Click to collapse
With Asurion it seems like it's hit or miss with whether or not it's a new phone or a refurb. I've seen both ways. It also depends on how new to the market the phone you're claiming is. For example, my mom dropped her brand new iPhone 6S in the toilet the day after she got it (*facepalm* -_-, it's actually quite a funny story tbh) and Asurion sent a brand new phone still in the original packaging because at this point the 6S had only been out for a month or something like that when she got it so Asurion hadn't had any refubs to send out.

XXXNearDeathXX said:
That should work. I don't want to guarantee anything as far as the Note 5 but as long as that device is the active device on your line at the time of the claim. Asurion's website might not let you make a claim if you just switch over the device (I've never tried it so I couldn't tell you) so you might just have to call insead.
Glad I could help!
---------- Post added at 12:10 AM ---------- Previous post was at 12:04 AM ----------
Like you said, those devices would have been Verizon branded. In this case the Nexus 6p isn't Verizon branded. It's technically not even certified to work with Verizon's network by Verizon...
With Asurion it seems like it's hit or miss with whether or not it's a new phone or a refurb. I've seen both ways. It also depends on how new to the market the phone you're claiming is. For example, my mom dropped her brand new iPhone 6S in the toilet the day after she got it (*facepalm* -_-, it's actually quite a funny story tbh) and Asurion sent a brand new phone still in the original packaging because at this point the 6S had only been out for a month or something like that when she got it so Asurion hadn't had any refubs to send out.
Click to expand...
Click to collapse
Thanks great thanks!! I am going to go this route, unfortunately the Note 5 is active more often on my account as it is my work phone so based off of your advice it seems as though this should work out ok. Thanks again!

Just curious, why not Nexus Protect?

I purchased it on Swappa so I am not eligible for Nexus Protect.

Has anyone ever found a coupon code that works for Squaretrade?

Squaretrade on used items ?
Chris J L said:
I purchased it on Swappa so I am not eligible for Nexus Protect.
Click to expand...
Click to collapse
I was looking into this. Can we get squaretrade on a device we purchase from Swappa even if its used ? If so i can forego buying a new device just for nexus protect ?

naruto.ninjakid said:
I was looking into this. Can we get squaretrade on a device we purchase from Swappa even if its used ? If so i can forego buying a new device just for nexus protect ?
Click to expand...
Click to collapse
The only way that I know how to do this is if you have asurion on your line already.
Some say they will drop you, some say they won't so I don't know for sure as I have not gone ahead with the Square Trade warranty yet, (waiting to see if I can find a coupon code or a sale).
What I did since I have coverage on my line was requested a letter from Asurion stating that I am covered for my line (asurion covers the line so whatever device you have on there is what is covered at the time, that's what they told me). My plan is when I am ready to use Squaretrade to submit my coverage letter to them and let them know what my phone has current coverage. I have put my sim in the Nexus 6P and I switch between phones. As per one of the last comments, I would have to call Asurion to cancel my coverage, (which I don't want to do because I want to keep it for my other phone on my line.). When I looked at my plan, I saw that coverage was till there however, I mainly use my note 5 so that is the phone that is more often on the line. So now I just have to work on the Square Trade side of this so I can get coverage for my Nexus 6P as Asurion does not cover this device. I did speak with Squretrade about this and they said that a letter showing proof of insurance from your insurance company is valid which is what I got from Asurion.
Hope this helps.

Chris J L said:
The only way that I know how to do this is if you have asurion on your line already.
Some say they will drop you, some say they won't so I don't know for sure as I have not gone ahead with the Square Trade warranty yet, (waiting to see if I can find a coupon code or a sale).
What I did since I have coverage on my line was requested a letter from Asurion stating that I am covered for my line (asurion covers the line so whatever device you have on there is what is covered at the time, that's what they told me). My plan is when I am ready to use Squaretrade to submit my coverage letter to them and let them know what my phone has current coverage. I have put my sim in the Nexus 6P and I switch between phones. As per one of the last comments, I would have to call Asurion to cancel my coverage, (which I don't want to do because I want to keep it for my other phone on my line.). When I looked at my plan, I saw that coverage was till there however, I mainly use my note 5 so that is the phone that is more often on the line. So now I just have to work on the Square Trade side of this so I can get coverage for my Nexus 6P as Asurion does not cover this device. I did speak with Squretrade about this and they said that a letter showing proof of insurance from your insurance company is valid which is what I got from Asurion.
Hope this helps.
Click to expand...
Click to collapse
I’m not sure if this applies to me then. I’m on T-Mobile and don’t purchase insurance. I did purchase Square trade for my note 4 but it was new from T-Mobile. I emailed them just in case but not sure if they cover used devices. Anyone know if they cover new devices sold on Swappa? Would I just send the PayPal Invoice? From the contract from my note 4 I got this extract so wondering if they do covered used devices. Hopefully I wouldn’t have to wait and use the manufacturer warranty before I could use SquareTrade.
Excerpt: HOW LONG OUR COVERAGE LASTS:
• If your item is NEW, this Protection Plan begins on the day you purchased the item, and lasts for the number of years you chose at purchase time.
• If your item is USED/REFURBISHED, this Protection Plan begins on the 31st day after your item purchase or after your manufacturer's warranty expires, whichever is longer. The agreement also lasts for the number of years you chose at purchase time.

edlowjr said:
Has anyone ever found a coupon code that works for Squaretrade?
Click to expand...
Click to collapse
You can normally get them from someone that has Squaretrade.

Terrible Exchange Experience

So I went to T-Mobile to return my note 7 today. The guy at first tried to get around telling me I could exchange it for any of their phones in store, he really just wanted to take my note 7 and leave me with nothing.
I informed him of my knowledge of my options, and we decided on swapping it out for an s7 edge that would be able to trade right back in for a new note 7 on arrival.
(I am a huge fan of the note 7. But I find myself being to anxious about it exploding on me. I'm under the general impression that they tend to explode more often if not exclusively when charging. So I monitor it when it charges. My device is an SDI device that was manufactured in China).
The rep informed me that he would be crediting back the $150 down I put on the phone (I'm on the original jump program) and that I would have to pay in store $74 for the taxes of the s7 edge. Wtf? I told him that I will not be paying the $74, and that they can credit me back $80 instead of $150 at best. He said that it wont work that way.
I'm not hard up for money, but I am hard up for good honest service. I refused to be out $224 for 8-10 days because I got duped into buying a grenade phone.
Long story short, the rep basically told me that's the only option. I told him that it was ludicrous and that I plan on switching service providers and he stated that his friend works at ATT and that they have the same policy and that I was unhappy I should switch to another company.
So, after all the bs I said whatever, I really have no options. So I took the s7 edge and paid the additional $74 for a phone I didn't want.
I left and called the tmobile note 7 recall hotline. The woman I spoke with was great. She couldn't believe the experience I just had. She credited my phone bill the $74 dollars they charged me for the s7 edge and she directed me to go back into the store and get my note 7 back and I could deal with her thru the mailer program tmobile has set up cuz I guess they can't enforce in store policies. Wtffff
So I go back in. Tell them what she told me. They are like wtf. And I'm like I'm not leaving without my note 7. The note had already been inventoried as a go back to manufacturer. So they said I can't have it. I told them I didnt care and that they need to figure out a way to get my exploding phone back to me. I ended up recalling the hotline and my call got escalated to some corporate manager and she informed the store to do whatever they could to get me my note 7.
So they ended up telling me that they were going to call the note 7 a loss in their inventory. The note 7 will not exist in my account. It's like I never had it they said. Wtf. It has a fat sticker now on the back of it calling it voided merchandise lol! They took the s7 edge back and credited my card the $74 back. And the guy made a sly comment about how I should sign a waiver that if the phone burns up that tmobile is not responsible. Yea right dude.
Yea. I get it. I should turn the phone in. It might burn me up in the middle of the night. I tried. And they tried to scam me. No way. Not cool. Figure your s*** out tmobile.

First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.

Why would I want to pay $74 for a device I never wanted to buy? It's not about $, it's about tmobile along with Samsung doing the right thing. Why should I - the consumer - be further inconvenienced by having to pull out any more money whatsoever for a situation I shouldn't be in?
The sticker is removable btw.
I have not "won" nor did I state I "won" in any matter. Anybody who had purchased the note 7 has officially lost. I was just sharing an Interesting experience that I had.
Thank you for expressing your opinion, I hope you feel heard.
Sent from my SM-N930T using Tapatalk

Shaffer678 said:
No offense but I work for Toyota and take for Instance the air bag recall that's been going on that is a safety recall and if parts are not available you will get a loaner vehicle free of charge to drive till your replacement parts are available no questions asked and no rudeness from the service advisor. So how is this any different? You should get a loaner phone with no hassle and no rudeness from the sales associate behind the counter..
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
It'd be nice to get a straight answer.
Sunday I went to a T-Mobile store to inquire about a loaner. I was told to call customer service, which I did. They told me it should have been handled at the store, but they ordered a loaner for me.
What I haven't yet received is the acknowledgement email I was told I'd get.
I work for a GM dealership and when the key/lock cylinder recall came down, there was confusion as to what our responsibilities were. Some customers wouldn't wait for parts availability and insisted on a loaner car. Finding rentals was rather difficult during that time period.

DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
You obviously are not looking at this from a neutral stand point, you're just wanting to argue. Look at it from the shoes of OP.

douger1957 said:
It'd be nice to get a straight answer.
Sunday I went to a T-Mobile store to inquire about a loaner. I was told to call customer service, which I did. They told me it should have been handled at the store, but they ordered a loaner for me.
What I haven't yet received is the acknowledgement email I was told I'd get.
I work for a GM dealership and when the key/lock cylinder recall came down, there was confusion as to what our responsibilities were. Some customers wouldn't wait for parts availability and insisted on a loaner car. Finding rentals was rather difficult during that time period.
Click to expand...
Click to collapse
They didnt order it for you. I had the same thing happen. Sunday I was told i'd receive an email or message with tracking. Yesterday I called to confirm and was told nothing was ordered so I contacted t-mobile on twitter and Kelsey helped me. They found a corporate store near me where I picked up the loaner s 7 edge yesterday. At first they wanted me to pay taxes which I refused so they just put it down as a jump on demand. It store it went down as a jump on demand but Kelsey made the account noted that it was a loaner and once the note 7 comes in I will be contacted. Contact t force on twitter for help.
---------- Post added at 01:41 PM ---------- Previous post was at 01:33 PM ----------
DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
The problem is no one is on the same page. Samsung tells you one thing, T-mobile tells you one thing, and each individual store tells you something else. Over the phone I was told I had to go the store where I bought my screen protector for a refund. I go to the store and they tell me I have to go to a corporate store. I go to corporate and they dont know what I am talking about. I got a bill credit via t force on twitter. It should be easy to get a refund and loaner phone/exchange phone at any T-mobile store or online but in this case it seems like the most people have no idea what they are doing. Hell when I originally called sunday I had to read to the service agent T-mobiles own new policy regarding loaner phones due to the Note 7 issues. He at first told me I was past 14 day exchange policy. This is a serious issue and more phone keep exploding by the day. Yes it seems like there is a lackadaisical attitude when dealing with returning/exchanging.

DJ ELITE said:
First of all, you do have the right to freedom of speech (aka your opinion).
Now... no one duped you into purchasing the Note7. T-Mobile had no idea of the faulty battery.
No one was trying to rip you off. They have T-Mobile policies and now they're dealing with Samsung's recall policy as well.
You honestly think you spoke to a "corporate" manager? LMAO! So, you think corporate managers answer phones from people like you? Good one.
You claim to not be hard up for cash, however, you're tripping on the financial side of how the transaction is going down. Well, you could've simply waited, but nope. You wanted to be "that dude."
So you make a big fuss by being "that dude" and got your way, sort of. Now you got a big sticker on your Note7.
You treated a sales associate badly who was simply doing his job, had a trained customer advocate tell you what you want to hear... cuz it's her job and then a call center supervisor tell the store to just do whatever it takes to get you out of the store.
If that's your idea of "winning" or "getting one over corporate America" you're lying to yourself.
That's my freedom of speech.
Click to expand...
Click to collapse
Just because someone does not want to be turn sideways by associate who do not know what they are talking, does not mean someone is hard for money. The way he acted no way implied financial circumstance is a factor in play. I have spoken with multiple associates in stores as well as reps who said you do not pay the taxes upfront. If I go into the store and someone says I do and tells me to go ELSEWHERE if I do not like their business, it WILL become a problem.
Sorry OP that you went through that...honestly right now no one knows their left foot from their right at Tmobile on how to deal with Note 7...some would even try to convince you to keep it and have it stored away. The associates are as clueless as they come and the tmobile store I went to I did not even stick around to make the exchange...they were loud obnoxious and were busy correcting everything I say even if I wasn't talking to the associate across the room...if I say recall he would run down and come and correct me. If I ask question about the water resistance he would dive across the store to come and put his opinion...and at some point were treating me like I do not know wtf i was talking about as far as the handling of the note 7 from both samsung and tmobile. Told them bye

garymachete said:
So I went to T-Mobile to return my note 7 today. The guy at first tried to get around telling me I could exchange it for any of their phones in store, he really just wanted to take my note 7 and leave me with nothing.
I informed him of my knowledge of my options, and we decided on swapping it out for an s7 edge that would be able to trade right back in for a new note 7 on arrival.
(I am a huge fan of the note 7. But I find myself being to anxious about it exploding on me. I'm under the general impression that they tend to explode more often if not exclusively when charging. So I monitor it when it charges. My device is an SDI device that was manufactured in China).
The rep informed me that he would be crediting back the $150 down I put on the phone (I'm on the original jump program) and that I would have to pay in store $74 for the taxes of the s7 edge. Wtf? I told him that I will not be paying the $74, and that they can credit me back $80 instead of $150 at best. He said that it wont work that way.
Click to expand...
Click to collapse
This happens with all carriers. The best way is to return the device in full. This way you get your tax money up front. Then purchase the new device. Otherwise the carrier will want to hold on the tax from the old device to return to you in later time. While taking tax for the new device. I ran this with with AT&T, Verizon, Sprint and T-Mobile.
I am going to wait for the new "S" (Safe) version of Galaxy Note 7 and do even exchange. No tax issues with that. And yes, the China T-Mobile version that I have charges (even fast charge) very cool with touch. So I feel safe to wait for the "S" (Safe) version of Note 7 before returning my current Note 7.

thegameksk said:
They didnt order it for you. I had the same thing happen. Sunday I was told i'd receive an email or message with tracking. Yesterday I called to confirm and was told nothing was ordered so I contacted t-mobile on twitter and Kelsey helped me. They found a corporate store near me where I picked up the loaner s 7 edge yesterday. At first they wanted me to pay taxes which I refused so they just put it down as a jump on demand. It store it went down as a jump on demand but Kelsey made the account noted that it was a loaner and once the note 7 comes in I will be contacted. Contact t force on twitter for help.
Wonderful.
I'm willing to cut a little slack here. Neither Samsung nor T-Mobile is used to recalls of this magnitude. The "shut them down" order is less than a week old. I can even understand that there's not enough stock to provide loaners. But for gawd's sake, don't do a Hillary and lie to me.
Click to expand...
Click to collapse

I just went through the process of returning my Note 7 in the store last night to get a Galaxy S7 Edge as well.
What is clear from my experience is this:
1. T-Mobile Store Reps were not properly trained on how to address the different return scenarios. I.E. Jump 1 , Jump 2 or Jump On Demand returns and credit for the faulty device.
2. They were not made aware of the $25.00 Account Credit that would be applied for the inconvenience of having to wait on a replacement which Samsung/T-Mobile informed their customers about.
3. They were prone to make mistakes because of the above which extended my visit to the store by 1 and 1/2 hours when the transaction should have been 30 minutes.
4. They had to call customer care to fix issues on my account as result of errors made during the exchange.
They did tell me the following:
1. I could claim the Gear VR promotion for the Galaxy S7 Edge promotion currently going on(Nice)
2. I would have my Jump On Demand reset completely so that I will have 3 JoD 's on my account after I get my Note 7 (I used my first JoD on the Note 7)
3. New phones would be arriving to their store in 2-3 weeks from yesterday and I would be called when that occurred.
While the experience was long and frustrating in the end I left with my temporary device, No out of pocket cost and happy in the thought that hey I get a Gear VR for free for the inconvenience.
The information below was provided to me directly from the in-store rep as I was curious:
Why did I not have to pay any money out of pocket?
Because I used Jump On Demand.
What is the difference between Jump1 , Jump2, Jump On Demand?
Jump 1 - 50% of device has to be paid off +Taxes + 10.00 a month fee.
Jump 2 - 50% of device has to be paid off + Down Payment + Taxes
Jump On Demand - Taxes and full Price of device are rolled into a monthly payment and you can Upgrade 3 times per year

DeadPhoenix said:
I just went through the process of returning my Note 7 in the store last night to get a Galaxy S7 Edge as well.
What is clear from my experience is this:
1. T-Mobile Store Reps were not properly trained on how to address the different return scenarios. I.E. Jump 1 , Jump 2 or Jump On Demand returns and credit for the faulty device.
2. They were not made aware of the $25.00 Account Credit that would be applied for the inconvenience of having to wait on a replacement which Samsung/T-Mobile informed their customers about.
3. They were prone to make mistakes because of the above which extended my visit to the store by 1 and 1/2 hours when the transaction should have been 30 minutes.
4. They had to call customer care to fix issues on my account as result of errors made during the exchange.
They did tell me the following:
1. I could claim the Gear VR promotion for the Galaxy S7 Edge promotion currently going on(Nice)
2. I would have my Jump On Demand reset completely so that I will have 3 JoD 's on my account after I get my Note 7 (I used my first JoD on the Note 7)
3. New phones would be arriving to their store in 2-3 weeks from yesterday and I would be called when that occurred.
While the experience was long and frustrating in the end I left with my temporary device, No out of pocket cost and happy in the thought that hey I get a Gear VR for free for the inconvenience.
The information below was provided to me directly from the in-store rep as I was curious:
Why did I not have to pay any money out of pocket?
Because I used Jump On Demand.
What is the difference between Jump1 , Jump2, Jump On Demand?
Jump 1 - 50% of device has to be paid off + Taxes + 10.00 a month fee.
Jump 2 - 50% of device has to be paid off + Down Payment + Taxes
Jump On Demand - Taxes and full Price of device are rolled into a monthly payment and you can Upgrade 3 times per year
Click to expand...
Click to collapse
Your jump 1 description is wrong, you don't have to pay 50% of the device off. I just jumped to the note 7 from the HTC 10 and they paid off the $594 I had left on the HTC 10.
Sent from my SM-N930T using Tapatalk

I think there is a lot of confusion. I called regular Customer service and they told me to go to the store and that they couldn't do anything. I went to the store and they wanted me to do an exchange. I clicked on the link T-Mobile sent in an email and it instructed that I could call a too free number so I did. They immediately initiated an order for a S7 edge loaner to be shipped overnight. I had to sign an EIP but was instructed that all I would receive a credit on my bill for the EIP charge until the new Notes come in. When they come in, I will be offered the option to keep the phone and have my lease payments credited to the EIP or I could exchange it and the Note 7 for a new Note 7. I was told to power down the Note 7 and wait for further instructions. The rep told me that more than likely if the new phones come in soon, I will return both phones in the exchange and if it takes a while they will send me an email instructing me how to return it. There was no charge.
Problem is that stores are treated separate. I have heard other stories that some people are only being offered J series phones at the stores. Problem is that this is a mess and give the Tmobile a break. It's a Samsung problem and the US carriers are not receiving info or distributing info fast enough. It is a priority to get the phones returned. Bottom line is that any problem this serious is going to cause confusion.
Be patient and if you don't like it go to another carrier. It's your right.

Sadly this note 7 fiasco just brought out the bad in Tmobile reps and store associates.

Lancerz said:
Your jump 1 description is wrong, you don't have to pay 50% of the device off. I just jumped to the note 7 from the HTC 10 and they paid off the $594 I had left on the HTC 10.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
You're Correct. I used strikethrough as this was inaccurate information.

yea i called and there exchange sounds like crap so i didnt do it.
If my phone blows up ill be sad but ill also sue samsung.
They really messed up and this program doesnt work like it should.
I wouldnt trade my phone in for a s7 edge which i just had and they took in the jump program. Only owe like $100 on it. So that would mean me losing money and having to pay full price for a phone i already had.
So i am keeping my phone and when they get new notes in. Ill walk in there and hand them my old one and get a new one free of charge. IF it doesnt go down like then there will be problems.

Hi everyone. New to the forum and wanted to put in my 2 cents. I went ahead and called T-Mobile for a loaner phone. And this is the general details:
Choose any phone you want for loaner phone.
They will overnight NEW loaner phone free of charge.
No charge for use of loaner phone and they will stop billing for the note 7.
Keep the the defective note 7.
Once new note 7 is in stock you bring in loaner phone and defective note 7 for exchange for new note 7.
Easy process.
Do not and I repeat do not do this in a T-Mobile store. They will mess everything up. Call customer service.

{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Should be charged for nothing. This is why I was upset. Also, the guy laughed at me when I asked for compensation for the case I bought from Amazon. No where have they said that the accessories need to be purchased thru tmobile, just that they will refund all accessories bought for the device.
Sent from my SM-N930T using Tapatalk

garymachete said:
Should be charged for nothing. This is why I was upset. Also, the guy laughed at me when I asked for compensation for the case I bought from Amazon. No where have they said that the accessories need to be purchased thru tmobile, just that they will refund all accessories bought for the device.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Based on the wording you are correct. They are assuming you paid the T-Mobile Accessory price

fishfinder333 said:
Hi everyone. New to the forum and wanted to put in my 2 cents. I went ahead and called T-Mobile for a loaner phone. And this is the general details:
Choose any phone you want for loaner phone.
They will overnight NEW loaner phone free of charge.
No charge for use of loaner phone and they will stop billing for the note 7.
Keep the the defective note 7.
Once new note 7 is in stock you bring in loaner phone and defective note 7 for exchange for new note 7.
Easy process.
Do not and I repeat do not do this in a T-Mobile store. They will mess everything up. Call customer service.
Click to expand...
Click to collapse
That has not been my experience and I've been on Twitter with them all day.
1. I went to the local T-Mobile store Sunday inquiring about a loaner. They said I needed to call Customer Service.
2. I called Customer Service on Monday. They said the store was wrong but she'd order me a new phone. After repeatedly telling the agent I wanted a S7 Edge, she drew the EIP up for a S7. I was told by the agent there would be a confirmation email.
3. I got on Twitter this morning after I had not received the confirmation email. Four and a half hours later they found the contact information. The sent me an EIP to be electronically signed.
4. Before I signed the EIP, I had asked to make sure the phone they'd send me would be a S7 Edge.
5. They asked me if I had signed the EIP. I thought that was part of the process and signed. They then told me I'd be stuck with the S7 since somehow they can't tear up electronic forms.
6. I sent them several long missives detailing my tale of woe. I also told them... nicely... to shove their S7 up their ass and that I'd roll the dice with the Note 7.
7. Nine hours later, I'm still waiting for their next move. If they don't come off a S7 Edge, I'll wait for the replacement phone they expect in a week or so.
8. I would be on the hook for paying for the S7 and the Note 7 unless I turned in the Note 7 for full credit.
Update: They are shipping a S7 to my house tomorrow. I told them I would return it immediately. If there was another option, I'd cut T-Mobile loose in a New York minute. The trouble is, they're all whores.
Update 2: The S7 didn't ship. Back on Twitter. After an hour, they told me they would overnight a S7 Edge and to refuse the S7. I told them I work for a living and that my apartment complex signs for deliveries at the office. I couldn't ask them to figure out which one to refuse. Their next move was to ask me to call the "temporary device support line." Out came the snark. I explained yet again how I had spent 45 minutes in the store, 30 minutes on the phone, nine hours on Twitter and now they wanted me to spend god only knows how long on hold. That apparently got someone's attention.
The semi final result? They would follow the tracking on the S7 and put a call back on it. They would overnight a S7 Edge. They would issue a $50 credit to my account and I would pay nothing for either the S7 Edge or the Note 7. I won't have to go to the store until replacement Note 7s are issued.

Database Users

welcome