Facebook Messenger Video Freezing - Galaxy Note 4 Q&A, Help & Troubleshooting

Hey guys, so I installed 5.0.1 through Kies onto my n910g and for some reason, Facebook Messenger videos freeze when I try to play them.
Sometimes it'll play a few seconds of it before freezing and saying "Something went wrong" or with a LOT of luck, it'll play the entire thing.
Has anyone had this issue and/or knows of a fix?
I've completely wiped everything and reinstalled the firmware with no success...

same issue
I to am unable to play videos sent to me on messenger.i am using the s6 and any videos Sent through messenger play for 3 seconds then an error occurs.tried everything to get it wheeling but nothing.

Same thing
I have the same issue on s6 aswell, please help someone!

This sounds like an app problem. Go to the app's page on Play store and send an email to the developer. If every one of you did it, then they'll know it's an issue present on different devices, so (if they care) they'll look into the issue.
Sent from my SAMSUNG-SM-N910A using Tapatalk

Related

watching Vids on You tube

Apologies if this has been mentioned before i did a search but couldn't find anything.
Had my DHD for a week now and i love it but i do have an issue when watching video's on the youtube app...
Watching the video's is fine but when i come to exit from You tube (by selecting the back button) the phone gets really really laggy and unresponsive, i tried to uninstall the app in app management but it doesn't let me have that option the only option i have is to uninstall the updates.
i've tried that and reinstalled the updates but it made no difference.
I also tried downloading an app killer to see if that would sort the unresponsiveness out but it doesn't make any difference either, i need to restart the phone then everything is fine...
Anyone else have any issue's ?
Or any ideas what i can do ?
Thanks
I had the same problem. Uninstall the updates and don't reinstall then.
Sent from my Desire HD using XDA App
Yea having same problem with this app, had to restart my phone by taking out the battery
I came across this bug this morning.
Ill try removing the updates.
had the same problem for over a week now.
its nothing to do with the update, i ve had the problem before the youtube app update and afterwards.
furthermore, i cant log in to my youtube account for my subscription video either. whenever i try to log in it gets stuck.
looks like a Sense related issue.
I removed the updates and mine is now working fine
Sent from my Desire HD using XDA App
Same prob here.
It seems to happen since I applied the OTA.
Uninstall the update and now it works. Hopefully Google will solve the problem ..
worked for me as well

Odd issue with YouTube/Media Files

I've already master reset my phone, and the issue persists, so don't bother posting that as a solution.
There has been an issue going on for weeks where media playback stops working. Nothing plays, not even YouTube or media via the Flash Player. The YouTube player just says touch to try again. The Flash and Media Players error out saying the format isn't supported.
Not even the Camera or Video recorders work (gives a generic error message). The only way to get it to work is to power the phone down and back up, until it works again.
Dunno what the issue is. Is anyone having the same issues?
Stock 2.2 KB5 never modded phone with the stock SD card and the only 3rd party apps I have installed are the obvious ones (Twitter, Facebook, Engadget, XDA App, Google Apps, Beautiful Widgets, etc.). Prolly have < a page of 3rd party apps installed.
N8ter,
I was having a similar issue with YouTube and Pandora. After a certain time neither would work, Youtube would give the error message to touch again, and Pandora (or any other music player) would pull up the song it was about to play, then skip it and go to the next one, and on and on. The issue wouldn't go away until I restarted my phone.
Unfortunately I couldn't find a fix for it. I tried clearing the data, cache, etc. with no luck. I have a hunch that it might have to do with an app or a program the runs data in the background or with data itself, switching between wifi and data, or with flash. Of course I could be way off too, who knows.
Right now I'm running Bionix NextGen 1 ROM with Overstock kernel and so far the issue has not come up. Keeping my fingers crossed, and hope our fellow xda'ers have a solution to this problem.
I'm wondering if the OS is shutting down a needed service or something in the background. It's been happening since before KB5 update, but I haven't noticed it being so bad until recently because I put all my music on the Vibrant and it happens when playing audio files as well...
Oddly, ringtones and notification tones still function.
Hi N8ter, DO you have the twitter app installed? I ask this because my sister was having the same issue a couple of weeks ago (we both have vibrants running bionix 1.3.1 ) i really didnt know what was going on so I kind of ignored her issue. It was not until I created a twitter account and downloaded the twitter app that I started having the same problem. I removed the twitter app from both our phones and we havent had the issue for weeks now.
Its odd i know but it worked for me...
You know what, I have been having the same problem, and yes, I do have the Twitter app installed. I hope that is it (I'll try to report back here after a few days, but due to the sporadic nature of the problem, I won't be able to know whether that works). thank you for the suggestion.
I can't really believe that the twitter app might be the problem, but it has been 24 hours without the twitter app and I havent had to restart because my media files/you tube are unrecognizable. I read it somewhere else on xda. I will follow up if it seems that twitter is not the problem.
Sent from my SGH-T959 using XDA App
achapa45 said:
Hi N8ter, DO you have the twitter app installed? I ask this because my sister was having the same issue a couple of weeks ago (we both have vibrants running bionix 1.3.1 ) i really didnt know what was going on so I kind of ignored her issue. It was not until I created a twitter account and downloaded the twitter app that I started having the same problem. I removed the twitter app from both our phones and we havent had the issue for weeks now.
Its odd i know but it worked for me...
Click to expand...
Click to collapse
Yep. I just went to the T-Mobile site and found:
http://forums.t-mobile.com/t5/Samsung-Vibrant/vibrant-file-glitch/td-p/760507/page/2
I just removed the Twitter app and reinstalled Seesmic for Twitter access (not big loss, it's not like Twitter had C2DM support and the phone natively syncs contacts and pictures anyways...).
I'll see how it goes.
Thanks guys... I never had media on my Vibrant until recently (the HD7's external speakers make the Vibrant sound like a Surround Sound system - don't even need headsets for this phone!) and the issue was starting to make me want to beat a baby...
Thank you so much everyone. xda ftw!

[Q] Snapchat error "Can't play this video"

Before I get told I need to take this to an app board, I want to point out I've had Snapchat on 3 devices now, and this is the first to give me the error in title. It opens photos no problem, but try and play a Snapchat video, and the error happens. I've tried rebooting, still not working. Is there something special I need to install to get videos to work on SGS5?
Hmm, that's really weird. Videos work fine on my S5.
Have you tryed clearing cache and data for the app? If that doesn't work, I would re install Snap chat.
Sent from my SM-G900W8 using Tapatalk
None of those options worked for the one video that gave me the error. However, it was my first video on this phone so I decided to have another friend send me a test Snapchat video, and it opened up fine (and she used very rude language to do so =P love her). So I'm going to place the blame this time on the original video sender, and something being wrong on their end.
Thanks for the suggestions!

[Q] HTML5 Video Playback/Seek Error [SOLVED]

For some reason, this problem doesn't seem to be addressed in this forum much so I'm posting again.
Using Chrome/Chrome Beta on Note 4, whenever I try to watch a video on HTML5, the video starts playing normally but when I try to drag & seek, it will pause for a second and say "Sorry, video Cannot be played" Does anyone have a solution for this? It is driving me nuts and I can't find a solution. Please [email protected]#$!#
Problem occurs during 4G/LTE usage. No problem when using wifi. (This doesn't make sense to me)
*just confirmed that my brother, who uses the same phone, has the same issue as well.
Alright people, I finally got it solved. So if anyone else has this problem, try this method.
SOLUTION:
1. Go to Settings>Application Manager>Chrome>Uninstall Updates
-----This process uninstalls all updates applied to any factory installed apps (Evernote, Chrome, etc.)
2. Go to Play Store>My Apps>Update All
3. Open Chrome
-----Settings>Content Settings>Website Settings
-----Erase all settings.
Try now and it should work without any problems. Hope this helps everyone else too!

Play store crashes when downloading specific app

Hi all!
As always, I will start with the disclaimer that I am legally blind, and that I attempted to see if this issue was already addressed recently, but I have trouble navigating the forums.
I am a fairly competent Android user, but I am by no means an expert. I am just totally lost on this issue. I have the Galaxy Note 4 (T-Mobile variety) and am running the most recent firmware. I am rooted with a vanilla setup.
The phone has been working wonderfully, but after trying to download the Dungeon Hunter 4 game, suddenly the Play Store crashed. Since then, any time I attempt to download Dungeon Hunter 4, the store crashes and loops the "Unfortunately, Google Play Store has stopped working." Other apps seem to be downloading just fine, oddly enough.
I did the usual measures: cleared cache and data for Play Store, Play Services, and Download Manager. Alas, it was to no avail. I also removed and re-added my Google account, too. It fixes the crash quite effectively *UNTIL* I attempt to download DH4. (Gameloft customer service leaves a lot to be desired - I submitted a support ticket a week ago!)
If anyone has any thoughts on the issue, I'd be immensely happy - - thanks guys!
Sent from my SM-N910T using Tapatalk
XRivetGirlX said:
Hi all!
As always, I will start with the disclaimer that I am legally blind, and that I attempted to see if this issue was already addressed recently, but I have trouble navigating the forums.
I am a fairly competent Android user, but I am by no means an expert. I am just totally lost on this issue. I have the Galaxy Note 4 (T-Mobile variety) and am running the most recent firmware. I am rooted with a vanilla setup.
The phone has been working wonderfully, but after trying to download the Dungeon Hunter 4 game, suddenly the Play Store crashed. Since then, any time I attempt to download Dungeon Hunter 4, the store crashes and loops the "Unfortunately, Google Play Store has stopped working." Other apps seem to be downloading just fine, oddly enough.
I did the usual measures: cleared cache and data for Play Store, Play Services, and Download Manager. Alas, it was to no avail. I also removed and re-added my Google account, too. It fixes the crash quite effectively *UNTIL* I attempt to download DH4. (Gameloft customer service leaves a lot to be desired - I submitted a support ticket a week ago!)
If anyone has any thoughts on the issue, I'd be immensely happy - - thanks guys!
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Hi ,
if you are rooted did you install..... XPOSED FRAMEWORK ?
if so , then its most probably your cause.( i had similar experience a while back with Play store apps etc )
Your options are to either install fix /patch ..XSecureStorage( module for Xposed )
http://repo.xposed.info/module/ma.wanam.xshealth
it fixes Shealth ,Private mode ,some lag and also this Play store issues .
good luck
You could try installing from the play store on your pc. It should get pushed directly to your phone.
Sent from my SM-N910F
Thanks so much! It was indeed the Xposed module (as best I can tell.) I went through them, one at a time, and re-updated them manually. I'm most grateful for the input! :thumbup:
Sent from my Samsung SM-N910T using XDA mobile app.
JagDave said:
You could try installing from the play store on your pc. It should get pushed directly to your phone.
Sent from my SM-N910F
Click to expand...
Click to collapse
Thanks for your input! I went ahead and sideloaded the Google Play Store as an APK file, just for good measure, and I have experienced no more issues.
Sent from my Samsung SM-N910T using XDA mobile app.
JagDave said:
You could try installing from the play store on your pc. It should get pushed directly to your phone.
Sent from my SM-N910F
Click to expand...
Click to collapse
Hi Jag,
I know that I said some time ago that the issue seemed to resolve itself, which it did...for a while. I know this thread is a bit stale now, but I felt that it would just be redundant and discourteous to start a second thread. At any rate, it's doing the same thing again, despite me having disabled/removed all Xposed modules for the time being, uninstalling Play Store updates, clearing Play Store and Frameworks cache/data, trying the newest version of Play Store, and then re-trying your suggestion of having the web version of the Play Store push the app straight to my phone. It doesn't happen with all apps, only certain ones. The game developers for both games are very advanced firms and tried to assist me through a help ticket, to no avail. I am going crazy -- does anyone have any other ideas? My sanity rests in your hands, O' wise denizens of XDA...

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