Play store crashes when downloading specific app - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi all!
As always, I will start with the disclaimer that I am legally blind, and that I attempted to see if this issue was already addressed recently, but I have trouble navigating the forums.
I am a fairly competent Android user, but I am by no means an expert. I am just totally lost on this issue. I have the Galaxy Note 4 (T-Mobile variety) and am running the most recent firmware. I am rooted with a vanilla setup.
The phone has been working wonderfully, but after trying to download the Dungeon Hunter 4 game, suddenly the Play Store crashed. Since then, any time I attempt to download Dungeon Hunter 4, the store crashes and loops the "Unfortunately, Google Play Store has stopped working." Other apps seem to be downloading just fine, oddly enough.
I did the usual measures: cleared cache and data for Play Store, Play Services, and Download Manager. Alas, it was to no avail. I also removed and re-added my Google account, too. It fixes the crash quite effectively *UNTIL* I attempt to download DH4. (Gameloft customer service leaves a lot to be desired - I submitted a support ticket a week ago!)
If anyone has any thoughts on the issue, I'd be immensely happy - - thanks guys!
Sent from my SM-N910T using Tapatalk

XRivetGirlX said:
Hi all!
As always, I will start with the disclaimer that I am legally blind, and that I attempted to see if this issue was already addressed recently, but I have trouble navigating the forums.
I am a fairly competent Android user, but I am by no means an expert. I am just totally lost on this issue. I have the Galaxy Note 4 (T-Mobile variety) and am running the most recent firmware. I am rooted with a vanilla setup.
The phone has been working wonderfully, but after trying to download the Dungeon Hunter 4 game, suddenly the Play Store crashed. Since then, any time I attempt to download Dungeon Hunter 4, the store crashes and loops the "Unfortunately, Google Play Store has stopped working." Other apps seem to be downloading just fine, oddly enough.
I did the usual measures: cleared cache and data for Play Store, Play Services, and Download Manager. Alas, it was to no avail. I also removed and re-added my Google account, too. It fixes the crash quite effectively *UNTIL* I attempt to download DH4. (Gameloft customer service leaves a lot to be desired - I submitted a support ticket a week ago!)
If anyone has any thoughts on the issue, I'd be immensely happy - - thanks guys!
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Hi ,
if you are rooted did you install..... XPOSED FRAMEWORK ?
if so , then its most probably your cause.( i had similar experience a while back with Play store apps etc )
Your options are to either install fix /patch ..XSecureStorage( module for Xposed )
http://repo.xposed.info/module/ma.wanam.xshealth
it fixes Shealth ,Private mode ,some lag and also this Play store issues .
good luck

You could try installing from the play store on your pc. It should get pushed directly to your phone.
Sent from my SM-N910F

Thanks so much! It was indeed the Xposed module (as best I can tell.) I went through them, one at a time, and re-updated them manually. I'm most grateful for the input! :thumbup:
Sent from my Samsung SM-N910T using XDA mobile app.

JagDave said:
You could try installing from the play store on your pc. It should get pushed directly to your phone.
Sent from my SM-N910F
Click to expand...
Click to collapse
Thanks for your input! I went ahead and sideloaded the Google Play Store as an APK file, just for good measure, and I have experienced no more issues.
Sent from my Samsung SM-N910T using XDA mobile app.

JagDave said:
You could try installing from the play store on your pc. It should get pushed directly to your phone.
Sent from my SM-N910F
Click to expand...
Click to collapse
Hi Jag,
I know that I said some time ago that the issue seemed to resolve itself, which it did...for a while. I know this thread is a bit stale now, but I felt that it would just be redundant and discourteous to start a second thread. At any rate, it's doing the same thing again, despite me having disabled/removed all Xposed modules for the time being, uninstalling Play Store updates, clearing Play Store and Frameworks cache/data, trying the newest version of Play Store, and then re-trying your suggestion of having the web version of the Play Store push the app straight to my phone. It doesn't happen with all apps, only certain ones. The game developers for both games are very advanced firms and tried to assist me through a help ticket, to no avail. I am going crazy -- does anyone have any other ideas? My sanity rests in your hands, O' wise denizens of XDA...

Related

Google Play does not show all installed apps

When selecting My Apps on Google Play web site I can only see half of my apps.
I have about 250 apps installed from Google.
You able to fix market links using Titanium backup?
Sent from my GT-N7000 using Xparent ICS Tapatalk 2
i encountered this problem once...
i forgot how i fixed it, probably by rebooting or logging in different google account...
Try to delete data of Google play in setting - application
then restart phone
This is on the Google Play web site, not on the phone.
I just noticed this problem too.
If you install apps via apk (eg. applications you got on xda) that Google has no record of on the play store, they won't show up.
Hey guys,
I'm having the same issues with my stock Galaxy S III. A couple of hours ago, I became 4 fresh devices directly from the Authorized dealer here where I live. I wanted to update them and set them up properly for my co-workers. I've installed 4.1.1 on all 4, with kernel 3.0.31-256827. Everything went smooth on all devices and I was really fascinating what a wonderful device that is. Afterwards I've created 4 Gmail accounts for all of them (from the same IP address) to install the needed apps from GooglePlay. But one, somehow, someway didn't show any pre-installed apps in GooglePlay, such as GoogleMaps, Gmail, Google+, which should appear, because they're installed same procedure in each case (every device has got the same versione, same firmware,..).
..to focusing back on little-vince's post;
I hope that's not true.
I don't know the way these apps were installed or cooked into, but 3 of 4 phones went smoothly in my case.
All 4 were before the update on the same version, which I did not wrote down. The problem also is, that on another device I had the problem to update the apps via GooglePlay which were shown. There basically was an *update* sign, but when I clicked it there was the text that it's not available in my area.
I somehow think, that the problem is somewhere in the language/locales.
I've switched between the default language on the phone, rebooted it, and somehow I made it work on the second device to run updates,
but on the first device, not even a single installed app shows up, which is funny :silly:
I've also tried to clear cache, wipe everything, factory reset etc.., but it didn't worked out.
If you find a solution, I'd be glad to know.
Sir, you stated Galaxy S III, you do know this is the GNote >>Galaxy Note GT-N7000. Unless you are ref to the GNote 7000.
But I glad you used the Search button to bring this thread up...from June - Sept.
I had this problem once and it was because I changed the screen resolution (lcd density). Google play understands this modification as a "not compatible device", so some apps doesnt´t show at "My apps".
Before that I tried a lot of solutions, like cleaning the google play cache, etc., but nothing worked.
bigjoe2675 said:
Sir, you stated Galaxy S III, you do know this is the GNote >>Galaxy Note GT-N7000. Unless you are ref to the GNote 7000.
But I glad you used the Search button to bring this thread up...from June - Sept.
Click to expand...
Click to collapse
I know that, I'm sorry. I just wasn't able to find more proper topic on the web
Third party app installation are not displayed there.
Sent from my GT-N7000 using xda app-developers app

Google Play Store Problems

Not sure if this is the right place to post or not.
I just purcahsed a new Samsung Galaxy Tab 10.1. Set it up and noticed the Android Market Icon was still there??? Went to download some apps and it prompted me to download Playstore. After Playstore was downloaded imediatly started freezing up and forcing close. Uninstalled, re-booted, reinstalled again and same problem. Unistalled, did master reset, did another initial set-up, went to Playstore and same problem. Wasted an hour of my life on the phone with T-mobile customer care and tech support then wasted another 35 minutes with Samsung tech support with no positive outcome. So this moring I turn to the internet and the real experts. Doing a quick google search I see that in the past week or two there have been a huge influx of Playstore complaints that sound similar to mine and it appears they are not device or carrier specific. Has Google come out an said there is a problem? Anyone else on here having any issues? FYI, I did confirm that I am running the most recent updates.
I checked and I do have the most recent system update on my device. I am not a "geek" but have been using Android devices since before they were availabel to the public and this Samsung is my 6th Android device so I am not a newb, that being said I am ready to throw my new Tab through a wall because I can usually work my way through glitches and get them corrected on my own. I was using a crappy old Viewsonic G-Pad before this, I thought I was upgrading but thet old rooted G-Pad is far better than this garbage.
Thanks in advance.
so are you saying you are on android version 4.0.4? that version should have come with the "play store".
I haven't had any issues myself, but you can try going into settings-applications, and then select the market/play store and clear data and cache. You can also uninstall updates if it still acts up.
laiyarme any
mike-y said:
so are you saying you are on android version 4.0.4? that version should have come with the "play store".
I haven't had any issues myself, but you can try going into settings-applications, and then select the market/play store and clear data and cache. You can also uninstall updates if it still acts up.
Click to expand...
Click to collapse
Yes, it is version 4.0.4 yet it has an Android Market icon not a play store icon, I was very suprised when I saw that icon, I have not seen it in months on my other devices, i thought it was a thing of the past. Once I go into android market and try to install an app it then tells me I need to upgrade to Play Store, I click continue, download play store and that is when all hell breaks lose. Once I unistall the Play Store update it runs fine until I try to download another app through the market.
Not sure if this could help, but have you tried, instead of the factory reset, clearing data on Play Store and Google Services Framework, restarting and trying again? Ran into some Play Store trouble this past week and this seemed to solve it
I am having the same problem. I just got this 10.1 t-mobile tablet. I can't do anything because it is constantly popping up saying play store has stopped unexpectedly. I have uninstalled the update, cleared the data and cache. Nothing is working. I am essentially dead in the water as this pops every 30 seconds.
Saw the same problem on my friend tab
My only solution was to root and put cm9 on it. Works great now.
Sent from my SPH-L710 using xda premium

[Q] Google Play no longer displaying S4 device

So yesterday in a foolish attempt to try to get the OTA I did the clear/force stop of the Google Framework. This of course pulled the device out of my google play store. However, in the past the device has always returned back after a few hours. Nine hours later and I still don't see the device in the google play store. Now I'm wondering if the failed install of the OTA (It did download originally but failed to install) has something to do with this. All the other threads that I have searched have revealed to just clear and wait. I'm wondering if somebody else has a trick I may have missed or not seen from the search that would help me get my device to recognize back into the google play store.
Thanks in advance.
Clear Google framework again and reboot device and then clear Google play and Google play services and reboot again, open Google play and select your account. Try to install an app and then the waiting game... These steps worked for me
Sent from my GT-N8010 using xda premium
PapaDocta said:
Clear Google framework again and reboot device and then clear Google play and Google play services and reboot again, open Google play and select your account. Try to install an app and then the waiting game... These steps worked for me
Sent from my GT-N8010 using xda premium
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Click to collapse
Did this. The weirdest way to fix this is that I had to actually turn off my wireless and my network services and then connect to the network through my Sprint connection only. Using the wireless (which I leave on when I'm home) was not updating correctly to the store. I ended up checking the logs and trying the no service, reservice bit.
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I had this happen too, it showed up after a while though.
Mine was not showing up because I had wireless on the moment I changed over to cellular it appeared.

Play Store Loaded Automatically by Websites on KitKat

Since I've been using KitKat a website that I use often automatically loads the Play store to try to force me to use their not very good app.
If I try to swipe away the Play store then it crashes and I'm left no longer in the browser. As a result, I've suffered from random reboots and overheating.
I've managed to solve the problem by doing a factory reset and uninstalling the Playstore before using the website. I've got a copy of the Play store app which I install when needed, but always uninstall it before using the website that automatically loads it.
I now very rarely get reboots whereas before I was getting several a day and my tablet no longer overheats.
Does anyone know of a way of stopping a website automatically loading the Play store in KitKat?
Thanks
Gaugerer said:
Since I've been using KitKat a website that I use often automatically loads the Play store to try to force me to use their not very good app.
If I try to swipe away the Play store then it crashes and I'm left no longer in the browser. As a result, I've suffered from random reboots and overheating.
I've managed to solve the problem by doing a factory reset and uninstalling the Playstore before using the website. I've got a copy of the Play store app which I install when needed, but always uninstall it before using the website that automatically loads it.
I now very rarely get reboots whereas before I was getting several a day and my tablet no longer overheats.
Does anyone know of a way of stopping a website automatically loading the Play store in KitKat?
Thanks
Click to expand...
Click to collapse
Hi,
Can you please tell what's the website? Sometimes it will ask either you'll open the Play Store or you'll use Play Store website, so you can try turning off defaults for Play Store via the app settings.
~Lord
"All I Ever Needed Was A Little Piece of Hope" - World of Fantasy (Helloween)
Sent from my monstrous Xperia Z1
That or clear the defaults from the browser itself in manage apps under settings. Had to do this on two different phones from people at work the other day. When they clicked a link it came up with options on what to open with and they mistakenly hit 'always' when selecting the play store. Hope this helps
Sent from my Nexus 10 using Tapatalk

[CM 12.1] Play Store freezing for anyone else?

Here's an interesting one. MOJO has been fine for the longest time, but all of a sudden I'm finding the system locking up and needing a hard reboot when using the Google Play store.
This has only happened twice, but both very recently and both only when using the Play store. I've had to switch off the unit at the socket as the system is completely unresponsive.
Anyone else had this? I note that the Play store version I have is 8.0.73, and upon checking there are no updates available to it. Thanks all.
I'm guessing no then!
Well, I've cleared the Play Store's cache as well as the Google Play Services one, and now it seems to be saying it will download and install a new version of the Play Store. It doesn't seem to be in any kind of rush to do this however.
No freezes since clearing the caches, so hopefully once the store is updated that will be the end of it. Looking at the versioning numbers on the internet and it does seem that 8.0.73 is an older Play Store. Fingers crossed this is resolved. Will post back later.
Yep had this issue my self it's due to google play services likely outdated and or play store too, you will need to get to a working stage and then get into google, then type google play services update choose the play store webpage link for that result in google and click install button on the page for the google play services update choose open with google play store, then install it. This happens to tonnes of outdated devices not just the mojo phones and tv boxes and tablets all go through it if out of date.
Actually I had been using the ROM for over a year before it happened. It's happened once since last posting in fact, but I notice that my Play store is up to date, and I also notice that the Play store seemingly updates on its own following a freeze. So I wonder if it is anything to do with that.
May possibly have solved this. Was still getting freezes upon exiting the Play Store even after a re-flash of CM12.1 with up to date GApps. The whole console would just freeze up on returning to the desktop, so that would involve pressing back to exit the Play Store until returning to the main screen. But this didn't happen all the time.
Then it dawned on me that it might be the bloody launcher I set as default home. I mentioned elsewhere that I'm using TopTV Launcher which I have really enjoyed. So I changed it to my favourite phone/tablet launcher - Nova.
Bugger me if it hasn't been absolutely fine since.
I'm going to keep hammering the Play Store for the next few days/weeks, as the freezes seemed to specifically occur when the Play Store was updating. But hopefully this is solved. /fingers crossed.
Lol no, crashes be back! Bit different on Nova Launcher. I exited the Play Store and then got "Unfortunately, Nova Launcher has stopped", rather than an outright freeze. Tried to re-select a different home/launcher, but got the same thing. "Trebuchet has stopped" etc. I had to fudge a route to the shutdown app by just pressing keys on my wireless keyboard, otherwise it was stuck in a loop. There's definitely something going on with Play Services imho. I've also tried clearing the cache and other solutions but to no avail. My Play Store is up to date too so it's not that.
The most interesting solution I've read so far is that Play Services gets jittery if it doesn't find certain apps installed, such as Maps etc. Now I do have a pretty pared down set installed. Maybe I'll try installing more Google apps, but isn't the point of rooting and flashing these devices so that you can control what you install? What's the point if I still end up installing all the crap I don't need anyway?
Still, I'll perhaps give it a go - or otherwise just throw either the MOJO or myself off a building!

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