Hello guys and girls. Friend of mine wants to get back to stock. He has rooted custom rom on his HLTE. Could somebody help me on this. Is it possible to change the warranty bit (knox?) or what is it called back to normal so warranty repair shop wont know that it was rooted etc? So how to get back to perfect factory state?
If this has been asked before I'm sorry.
So what phone model ??
Knox depends upon the model but mostly no it cannot be reset and warranty will fail .
Related
First something about European warranty i learned:
I ordered a GT-N7100 last week from a webshop and called today for the status, and also inquired if the phone is a genuine Dutch device. Turns out it is a Frech device, but as it is a European phone warranty is no problem. I called Samsung Netherlands to here from them for the procedure of the warranty. Here is the tricky part, repairs of the device are covered by warranty by Samsung Netherlands but if the device is heavily malfunctioning and cannot be used anymore Samsung will not replace the device with a new one as it is no Dutch device. In that case you go have to go back to to store/dealer where you bought the device and they have to provide a replacement phone.
Now to answer the title: If you flash firmware with Odin to replace the French firmware iin this case with original PHN Dutch firmware, you void your warranty. Because flashing firmware (or any other software) with Odin is illegal becasue the original firmware was modified . According to the Samsung employee only Kies and OTA`s are allowed means of updating or flashing firmware.
I for one was not aware flashing with Odin is equal to rooting the phone in terms of warranty claims.
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.
Lennyuk said:
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.[/QUOTEC
Can`t they determine the country of origin by the imei number?
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gee2012 said:
Lennyuk said:
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.[/QUOTEC
Can`t they determine the country of origin by the imei number?
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yes they can, but they will rarely check to make sure the software is correct for that region.
What usually happens is
1) is it a hardware fault? yes
2) is the phone showing signs of a hardware modification? no
3) is the phone rooted/custom rom/ etc etc?
if yes - take a decision of if we should repair it
if no - repair
they never normally go "is the software correct for the country it was made in"
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In my country samsung service center doesnt care about flash counter number. They firstly reflash stock firmware if problems still exist, then they are trying to repair but mostly they are not able to repair, so they give back money
EdgaBimbam said:
In my country samsung service center doesnt care about flash counter number. They firstly reflash stock firmware if problems still exist, then they are trying to repair but mostly they are not able to repair, so they give back money
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Had that too with a I9000 once, bricked it and sent it in for repair and it was fixed under warranty. Allthough the device was rooted.
Trading my phone in on att next program, should I take my phone in Stock? It's not for warranty purposes so I'm thinking it shouldn't matter.
I'm rooted, with custom Rom.
Probably you'll not need to flash in stock, because you're not giving your device for repair purpose..
..
They could class it as being damaged because I think in America they can refuse warranty claims of rooted phones, so either they could refuse to take at all or lower the trade value if they decide to be nasty.
So just be safe and flash back to stock.
Hi, I have just bought S4 I9515 and it seems I acted with rooting too fast. Unfortunately my phone has issue with frequent rebooting. I would like to send it to service with warranty but after rooting knox counter switched to 0,1.
Is there any way to reset knox counter or eliminate rebooting issue?
Thanks in advance for help.
Sebalos
Did you try installing the firmware again through Odin? There's no way to reset the Knox flag once tripped.
1. But isnt it possible for now or it is not supposed to be elaborated within the closest future at all?
2. Where and how could I find firmware for my phone model each original not branded and designated for telcom provider Play for Poland? What shall I check,verify and take into account during firmware compatibility validation?
3. Regarding issue with rebooting is any xda dev working on it or samsung? Is it supposed to be solved? I heard the issue can be related to battery.
4. Shall I maybe try to send to samsung service counting they will ignore knox counter? Do you know how much expensive could be such repair?
1. It's not possible for us to do it, at all. The Knox flag is set, as best as the userbase can fathom, via an EFuse. Once tripped, that's it unless Samsung can reset it.
2. http://www.sammobile.com is where you can get the firmware for your device. There is a firmware checker on the site, that when you enter the model number of the phone and the country, it will pull up the firmware you are supposed to have. Another portion of the site can pull up all the available firmwares worldwide for a particular model. You'll have to go over there and look.
3. What issues with rebooting? I have an I9505 so I have no idea what you're referring to. Flashing the stock ROM for your device may cure the reboot issue.
4. You can send it in if the firmware flash doesn't fix it. If Poland is a member of the EU, and I believe it is, supposedly Samsung may not refuse warranty service on the basis of the Knox counter being tripped. I caution you however that I am not a citizen of Europe, so what I have heard is simply hearsay. You'll want to confirm the truth before taking any action. Cost of the repair? Unknown, because it's impossible to know what could be causing the issue. If it's a problem with firmware they'll likely flash it, charge for the privilege, and send it back. If they have to replace the motherboard, that will be expensive.
Thanks a lot for your effort and all the best in the New Year if applicable for you
Regarding issue #3 my phone is randomly rebooting by itself. It can even do during a call :/
As you might know, Samsung devices have KNOX that when it's tripped, warranty goes to waste. The phone is now 3 weeks old and still want to keep the warranty because of personal choice and reasons. Now, I am so sick and tired to wait for my lazy carrier to release the damn update.
If I flash stock for another country through ODIN, will I trip KNOX? It's a serious question and I need a serious answer, please!
Thank you for your assistance.
Phone model: SM-A510F/ Orange Romania Branded.
Not usually. In most cases odin may just refuse to flash the whole or part of the firmware.
I've never experienced knox being tripped though.
Make sure frp lock is off.
Sent from my SM-T280 using XDA-Developers mobile app
cool
Hey guys!
I just got an offer from my phone provider (Telenor Norway) that if I return my S7 EDGE I can get a S8 for very cheap.
The problem is, I got a custom ROM (the very awesome SuperMan ROM) and I was wondering if it's possible to reset this to the stock, without my phone provider knowing?
Do I just use Odin to flash any S7 Edge stock ROM, or should I try to find a nordic stock ROM or is it impossible (considering KNOX or other problems...)?
Any help would be much appreciated!
To go back to stock its easy (download stock) and Odin, however pending your carrier policies about KNOX 0:1, they may and can refuse the exchange base on this fact.
It does hurt to try, you may get lucky....