First something about European warranty i learned:
I ordered a GT-N7100 last week from a webshop and called today for the status, and also inquired if the phone is a genuine Dutch device. Turns out it is a Frech device, but as it is a European phone warranty is no problem. I called Samsung Netherlands to here from them for the procedure of the warranty. Here is the tricky part, repairs of the device are covered by warranty by Samsung Netherlands but if the device is heavily malfunctioning and cannot be used anymore Samsung will not replace the device with a new one as it is no Dutch device. In that case you go have to go back to to store/dealer where you bought the device and they have to provide a replacement phone.
Now to answer the title: If you flash firmware with Odin to replace the French firmware iin this case with original PHN Dutch firmware, you void your warranty. Because flashing firmware (or any other software) with Odin is illegal becasue the original firmware was modified . According to the Samsung employee only Kies and OTA`s are allowed means of updating or flashing firmware.
I for one was not aware flashing with Odin is equal to rooting the phone in terms of warranty claims.
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.
Lennyuk said:
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.[/QUOTEC
Can`t they determine the country of origin by the imei number?
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gee2012 said:
Lennyuk said:
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.[/QUOTEC
Can`t they determine the country of origin by the imei number?
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yes they can, but they will rarely check to make sure the software is correct for that region.
What usually happens is
1) is it a hardware fault? yes
2) is the phone showing signs of a hardware modification? no
3) is the phone rooted/custom rom/ etc etc?
if yes - take a decision of if we should repair it
if no - repair
they never normally go "is the software correct for the country it was made in"
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In my country samsung service center doesnt care about flash counter number. They firstly reflash stock firmware if problems still exist, then they are trying to repair but mostly they are not able to repair, so they give back money
EdgaBimbam said:
In my country samsung service center doesnt care about flash counter number. They firstly reflash stock firmware if problems still exist, then they are trying to repair but mostly they are not able to repair, so they give back money
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Had that too with a I9000 once, bricked it and sent it in for repair and it was fixed under warranty. Allthough the device was rooted.
Related
oepete.com/n1update.htm
This has been discussed in other threads -- The problem here, however is that you still have to unlock the bootloader, so you are no longer left with a "stock" N1 and warranty is voided.
The easier 'equivalent' method is just to unlock the bootloader, install the custom recovery menu and then install the Modaco rooted 2.2. update.zip.
people keep saying this but warrantly is NOT voided.. you cannot void the warranty for s/w changes.. if there is a hardware issue htc has said and has honored their warranty.. now if you get the phone all fubared because of some software issue and cannot figure out how to recover or reinstall kernal, radio etc. then yes they may not cover it.
lgkahn, what do you base your statement on? Documentation clearly states that unlocking the bootloader will void your warranty. Once warranty is voided, it is really up to HTC to decide if they want to honour your no longer existing hardware warranty or not. There are people here that have successfully negotiated hardware repairs even after unlocking the bootloaders, but others who have not been able to if, I understand things correctly.
If you have any solid contrary information, please let us know. Thank you
Not to mention one of the latest posts is a guy trying to clean out the dust from behind his screen because HTC will not honor his warranty.
not true at all if you read the dust issue post it is because he knows he will bet another refurb if he warranties it.. not because they will not honor it.
gotta love spam
lgkahn said:
people keep saying this but warrantly is NOT voided.. you cannot void the warranty for s/w changes.. if there is a hardware issue htc has said and has honored their warranty.. now if you get the phone all fubared because of some software issue and cannot figure out how to recover or reinstall kernal, radio etc. then yes they may not cover it.
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There has been a lot of discussion here of people who had their warrantied devices returned to them untouched because their bootloader was unlocked. Not all the time, but it may happen if you do that. The guide above is misleading because it does mention that your device will no longer remain stock.
Closing this thread as the original poster has already posted this in another thread... no need to start a brand new one.
If I trip the KNOX counter what exactly will this mean? I understand it means it voids the warranty. Just bought this puppy and while I love customizing my Android devices I'm not to crazy losing warranty. Do they check KNOX counters when you send them in? Does tripping it do anything else?
Also is there a way to obtain root on a N910W8 without tripping the counter?
Thanks.
http://forum.xda-developers.com/showthread.php?t=2965848
Sent from my SM-T800
Itchiee said:
http://forum.xda-developers.com/showthread.php?t=2965848
Sent from my SM-T800
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So I see my answers are "No one really knows" "Maybe" "Maybe" and "No one really knows"
airwa1kin7 said:
So I see my answers are "No one really knows" "Maybe" "Maybe" and "No one really knows"
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I know you're looking for a clear yes/no answer, but it's not that simple...
Officially: rooting voids your warranty.
Unofficially: You may get lucky if you send in your knox 0x1 device for repair. Seems that some people have been able to get their knox 0x1 device repaired when there was an obvious hardware issue like dead pixels, etc.
Bottom line: If you want to be sure you keep your warranty, then do not root. If you do root, assume you lose your warranty. If your knox 0x1 phone breaks, then unroot and try sending it to Samsung and hope for the best.
sefrcoko said:
I know you're looking for a clear yes/no answer, but it's not that simple...
Officially: rooting voids your warranty.
Unofficially: You may get lucky if you send in your knox 0x1 device for repair. Seems that some people have been able to get their knox 0x1 device repaired when there was an obvious hardware issue like dead pixels, etc.
Bottom line: If you want to be sure you keep your warranty, then do not root. If you do root, assume you lose your warranty. If your knox 0x1 phone breaks, then unroot and try sending it to Samsung and hope for the best.
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Thanks for taking the time to answer!
here is what i got from Samsung United Arab Emirates / Dubai
(i did not flash stock rom nor i tripped knox i was just finding out if the warranty is still there if i tripped knox)
You are connecting with LiveChat system. If it takes a few minute, Please Try again.
(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 Thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
Welcome to Samsung Live Chat. How may I help you?
alzahmi . :
hi
LIVECHAT SUPPORT :
Good day valued customer. Thank you for contacting Samsung Gulf technical support. Kindly tell us how we may assist you?
alzahmi . :
i'm trying to find out if tripping Knox will void the warranty
LIVECHAT SUPPORT :
what exactly do you mean.. did you do anything on the device?
alzahmi . :
because i emergency flashed stock rom with odin and now the knox counter is 0x1
LIVECHAT SUPPORT :
im sorry to confirm that sir
LIVECHAT SUPPORT :
Knox is a security system of samsung
LIVECHAT SUPPORT :
it detects on the lower level of the architecture of the device if the software loaded is original or not
LIVECHAT SUPPORT :
as you had loaded with 3rd party which is not allowed by samsung, the warranty bit has marked it to be tampered
LIVECHAT SUPPORT:
as it counted, if the device has warranty, it will be considered as void
alzahmi . :
will i still have warranty for hardware problems like screen problems or buttons not working?
LIVECHAT SUPPORT:
im sorry, it will not be
LIVECHAT SUPPORT :
if you have issue with the device, you should have visited the service center
LIVECHAT SUPPORT :
at any rate, if there is any problem with hardware, it is possible to be repaired but charges will be incurred
alzahmi . :
but there are a number of people on enternet that flashed stock rom and their knox is tripped
LIVECHAT SUPPORT :
surely as the devices have knox security, their warranty bit has surely opened and it dictates it is tampered
LIVECHAT SUPPORT :
we understand you may be frustrated but doing such procedure in the device or even rooting is not allowed by samsung
LIVECHAT SUPPORT :
the usage of original samsung software provides security from high level to level of its archtecture... loading a fake software or unauthorized will make the device vulnerable from security threat.. that is why such checking of loading of fake software is implemented.. we are sorry to advise that if it is the case with your device, then the warranty is void
LIVECHAT SUPPORT:
*high level to low lever or architecture
alzahmi . :
it was emergency the device was laggy and i downloaded completely stock rom and installed it via odin and knox is tripped
LIVECHAT SUPPORT :
i understand.. but if you have issue with the device, you should have contacted samsung support to give you guide within the policy
alzahmi . :
ok thanks.
LIVECHAT SUPPORT :
you are welcome... may i know the model of your phone sir first
alzahmi . :
sm-n910c
LIVECHAT SUPPORT :
that is a new model... as i know commercial note 4s have no knox container only so only the security of warranty bit was affected.. if it is note 3 which carries the knox container, that knox container cannot be opened.
alzahmi . :
and what does that mean
LIVECHAT SUPPORT :
before in note 3 and s4, there is a knox application called as knox container in which we can store secured information there but recently it was removed becuase it was intended for corporate accounts only. so for those models like note 3 and s4 - if their software are tampered or rooted, when the warranty bit blows, then that application will not open already.
LIVECHAT SUPPORT :
however for note 4, it does not concern because it did not come by default.
alzahmi . :
yeah i dont have that app on my phone
alzahmi . :
so you mean other phone problems that are not related to security and software is still covered?
LIVECHAT SUPPORT :
no sir.. overall, the whole warranty is really void.. I was just confirming about the model because if you have the galaxy note 3, you may find that a problem. at any rate, you have the note 4 so you will not experience it. Let us just hope that the device will not face any major issue to avoid being recommended to visit the service center for any repair
alzahmi . :
i hope so
The knox-based warranty depends on what country your are living
Wow. That was really indepth. Thanks.
airwa1kin7 said:
If I trip the KNOX counter what exactly will this mean? I understand it means it voids the warranty. Just bought this puppy and while I love customizing my Android devices I'm not to crazy losing warranty. Do they check KNOX counters when you send them in? Does tripping it do anything else?
Also is there a way to obtain root on a N910W8 without tripping the counter?
Thanks.
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I have been to over 7 Samsung repair centers in 3 countries and all i can say is yes they do check as they take pictures of the device inside and also the screen which has the knox counter.
It depends on the repair center if they then decide to either charge or carry out a warranty replacement.
There's always the 12v 5A power supply method of reinstating your warranty if something did go wrong...
But flashing via odin doesn't trip knox. So you lied and they're misinformed.
mariosraptor said:
But flashing via odin doesn't trip knox. So you lied and they're misinformed.
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That depends. Flashing a non-Sansung image, be it a bootloader, kernel, entire firmware, etc - will trip Knox, even if it is done using Odin. The OP, however, stated it was a Samsung firmware, so both were misinformed.
Another thing the tech rep was misinformed was about the KNox Container. The N ote 4 SM-N910C, which is the one I have, does have the knox container, although the app isn't installed by default, but it is a free download from the Play Store.
I currently have all my sensitive apps (such as Steam [because of its wallet], PayPal, internet banking, corporate Exchange email, etc) on a Knox Container in my Note 4. It is quite secure, although a little bit slower.
Simonetti2011 said:
That depends. Flashing a non-Sansung image, be it a bootloader, kernel, entire firmware, etc - will trip Knox, even if it is done using Odin. The OP, however, stated it was a Samsung firmware, so both were misinformed.
Another thing the tech rep was misinformed was about the KNox Container. The N ote 4 SM-N910C, which is the one I have, does have the knox container, although the app isn't installed by default, but it is a free download from the Play Store.
I currently have all my sensitive apps (such as Steam [because of its wallet], PayPal, internet banking, corporate Exchange email, etc) on a Knox Container in my Note 4. It is quite secure, although a little bit slower.
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Of course. I was only referring to his words that flashing a non tampered samsung rom with Odin will trip knox. About knox container haven't had any clue. Though wish samsung could find another way and stop this non sense.
Wish it had another aproach. Like : phone comes free of any binary counting system. BUT the moment that someone installs Knox on his phone and activates it, the binary counting system should get active by stating zero and still having a valid warranty flag.
And if then the owner of the phone roots it or in anyway tampers it then it should start counting.
I'm sure they can do it but to lazy.
..
Best idea is to open go to the place where they check Knox on the phone (some key combination) and on the location of the screen that says that is voided do something like put extreme heat on it so that that part of the screen doesn't work.
I do not know if they use PC to check it
Suici Doga said:
Best idea is to open go to the place where they check Knox on the phone (some key combination) and on the location of the screen that says that is voided do something like put extreme heat on it so that that part of the screenndoesn't work.
I do not know if they use PC to check it
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You know, sometimes the good ideas are just right in front of ya, aren't they?
Is there any disadvantages (excluding my warranty gone)? Such as my phone will not work, like I press the home button, it does not react.
Hi, I have just bought S4 I9515 and it seems I acted with rooting too fast. Unfortunately my phone has issue with frequent rebooting. I would like to send it to service with warranty but after rooting knox counter switched to 0,1.
Is there any way to reset knox counter or eliminate rebooting issue?
Thanks in advance for help.
Sebalos
Did you try installing the firmware again through Odin? There's no way to reset the Knox flag once tripped.
1. But isnt it possible for now or it is not supposed to be elaborated within the closest future at all?
2. Where and how could I find firmware for my phone model each original not branded and designated for telcom provider Play for Poland? What shall I check,verify and take into account during firmware compatibility validation?
3. Regarding issue with rebooting is any xda dev working on it or samsung? Is it supposed to be solved? I heard the issue can be related to battery.
4. Shall I maybe try to send to samsung service counting they will ignore knox counter? Do you know how much expensive could be such repair?
1. It's not possible for us to do it, at all. The Knox flag is set, as best as the userbase can fathom, via an EFuse. Once tripped, that's it unless Samsung can reset it.
2. http://www.sammobile.com is where you can get the firmware for your device. There is a firmware checker on the site, that when you enter the model number of the phone and the country, it will pull up the firmware you are supposed to have. Another portion of the site can pull up all the available firmwares worldwide for a particular model. You'll have to go over there and look.
3. What issues with rebooting? I have an I9505 so I have no idea what you're referring to. Flashing the stock ROM for your device may cure the reboot issue.
4. You can send it in if the firmware flash doesn't fix it. If Poland is a member of the EU, and I believe it is, supposedly Samsung may not refuse warranty service on the basis of the Knox counter being tripped. I caution you however that I am not a citizen of Europe, so what I have heard is simply hearsay. You'll want to confirm the truth before taking any action. Cost of the repair? Unknown, because it's impossible to know what could be causing the issue. If it's a problem with firmware they'll likely flash it, charge for the privilege, and send it back. If they have to replace the motherboard, that will be expensive.
Thanks a lot for your effort and all the best in the New Year if applicable for you
Regarding issue #3 my phone is randomly rebooting by itself. It can even do during a call :/
Is there any official word on whether the warranty will be honored after we unlock the bootloader and root the device or not? From what I could gather, this is the case for most Mi devices but is there any confirmation that the A1 will follow the same as well? I couldn't find anything specific to this device so I'd appreciate it if someone could clear this out for me.
Thank you!
karanrajpal14 said:
Is there any official word on whether the warranty will be honored after we unlock the bootloader and root the device or not? From what I could gather, this is the case for most Mi devices but is there any confirmation that the A1 will follow the same as well? I couldn't find anything specific to this device so I'd appreciate it if someone could clear this out for me.
Thank you!
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Basically, in my country (Slovakia) and I believe that it's in every country (or at least should be):
If, for example, dead pixels appears on the screen after some time, root procedure or unlocking bootloader has 0 chance of making them dead, so the seller has to prove that the root process made those pixels dead, which is nonsense obviously.
They can deny the warranty if you try to do something with the system itself and you hard brick your device, that's the direct outcome of you trying to play with the phone's software.
Remember, system can be easily unrooted and bootloader can be easily re-locked with no sign of doing such things (not like KNOX), so if you are really afraid of them denying your warranty, you can unroot and re-lock just before the warranty process.
New to the device, planning to root my device. Will MI honor the warranty after root if I flash stock rom before taking it to the service center ?
Yes
karanrajpal14 said:
Is there any official word on whether the warranty will be honored after we unlock the bootloader and root the device or not? From what I could gather, this is the case for most Mi devices but is there any confirmation that the A1 will follow the same as well? I couldn't find anything specific to this device so I'd appreciate it if someone could clear this out for me.
Thank you!
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I soft bricked my device and it was rooting always into TWRP. Went to the miA1 service centre and told them the truth ( even if I didn't, they could see TWRP). All they asked for is proof of purchase and had to wait my turn for them to flash stock ROM (I couldn't do that as my PC is being win XP)
Free of cost. No questions asked. Thank you Xiaomi
So my understanding is that they do it and there was obviously no need for me to ask for official policy
(Since OP is in the same city as me, it was the service centre close to Navrang theatre)
beeshyams said:
I soft bricked my device and it was rooting always into TWRP. Went to the miA1 service centre and told them the truth ( even if I didn't, they could see TWRP). All they asked for is proof of purchase and had to wait my turn for them to flash stock ROM (I couldn't do that as my PC is being win XP)
Free of cost. No questions asked. Thank you Xiaomi
So my understanding is that they do it and there was obviously no need for me to ask for official policy
(Since OP is in the same city as me, it was the service centre close to Navrang theatre)
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That's great news! Thank you so much!
beeshyams said:
I soft bricked my device and it was rooting always into TWRP. Went to the miA1 service centre and told them the truth ( even if I didn't, they could see TWRP). All they asked for is proof of purchase and had to wait my turn for them to flash stock ROM (I couldn't do that as my PC is being win XP)
Free of cost. No questions asked. Thank you Xiaomi
So my understanding is that they do it and there was obviously no need for me to ask for official policy
(Since OP is in the same city as me, it was the service centre close to Navrang theatre)
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Yours being a software problem, they flashed the stock rom even though you had unlocked it. Would they repair the device if it is a hardware problem?
iarshadm said:
Yours being a software problem, they flashed the stock rom even though you had unlocked it. Would they repair the device if it is a hardware problem?
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No idea
Hello!
I live in Romania and own a SM-G935F without any carrier and I'd like to flash the UK Android 8.0 through Odin or stock recovery from SD card instead of waiting for the OTA here in Romania but I'm unsure whether that will trip KNOX and void warranty or not. I saw this thread https://forum.xda-developers.com/s7-edge/help/flashing-official-oreo-8-0-k-firmware-t3784874 asking a similar question but they didn't mention the warranty. If it is safe, what do you recommend: Odin or stock recovery from SD card?
Thanks!
Rest assured, flashing official Oreo won't trip knox.Only rooting does that.Your warranty is safe
dude ive been asking myself this question for many months, but never did it publicly. I also live in Romania and i aquired my phone from MediaGalaxy. I asked someone in there if rooting and flashing voids warranty and he said it wont. But the thing is, the company that deals with samsung repairs and warranty here in Romania are a bunch of bad people who will refuse your phone in case of valid wararny because you triggered knox. Thats what happens when some stupid firm gets control and is the only representant aknowledged by samsung in a country...
i flashed official firmware using odin just the other day - switched from xsa 7.0 (australia) to btu 8.0 (UK). did not trip knox
laurentiudll said:
dude ive been asking myself this question for many months, but never did it publicly. I also live in Romania and i aquired my phone from MediaGalaxy. I asked someone in there if rooting and flashing voids warranty and he said it wont. But the thing is, the company that deals with samsung repairs and warranty here in Romania are a bunch of bad people who will refuse your phone in case of valid wararny because you triggered knox. Thats what happens when some stupid firm gets control and is the only representant aknowledged by samsung in a country...
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Yeah, considering this I think I'd rather wait for the release and get it through Smart Switch...
KriSSu09 said:
Yeah, considering this I think I'd rather wait for the release and get it through Smart Switch...
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Just flash btu oreo using odin bro, it is answered a thousand times that flashing official samsung firmwares don't trigger knox. But be sure to download from a trusted source like sammobile or updato. And flash using odin version 3.13.1 downloadable here on xda forums.
Sent from my S7 Edge using XDA Labs