Lolipop dropped calls? - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Anyone else getting dropped calls? Started losing calls after the update in places that I haven't lost calls for months suddenly after the update. Very bummed as my old phone was swapped for this reason, and this is my replacement which was perfect...until now.
Sent from my SM-N900V using XDA Free mobile app

Call verizon technical make it known we pay good money they should provide good service especially if they lock bootloader.

Verizon is pretty fast as solving lollipop issues. I had one yesterday where the dialer wouldn't load. Come to find out, if visual voice mail doesn't load the entire phone number and message after someone calls for some reason, it causes the dialer function to crash (making contacts unresponsive). They fixed it and noted it on the bug list.
One today, the autorotate stopped working. Problem was caused by a 3rd party app update. Cleared cache, reboot, and fixed.
So far so good. I've gone full retard with animations and no power saving features. Phone can last almost two full days with constant use. I'm pretty impressed and won't be going back to kitkat... ever.

My guess is that it's a reception issue so how can they fix this over the phone? I have my doubts that they can fix it but I guess I can try
Sent from my SM-N900V using XDA Free mobile app

Most of the people are calling complaining becuase of the update they are lossing connection and seeing dropped calls they are responsible for your service if your not getting it call them they configure the towers the code on your phon blah blah

Related

Calls going straight to vm and sms delayed

Hi
I have just recently flashed my sprint phone to virgin mobile. Everything is working well except I am noticing some issue which may or may not be related to flash.
If i dont use my phone for while, some people may complain their calls going directly to vm without even a single ring. Even the sms are not being recieved either, but when i try to dial a number, then all the sms would show up coming all at same time with the original timestamp and after that phone would be working fine until I guess I leave it alone for some time.
Right after i ported the epic to virgin mobile, I also upgraded to Clean GB latest ROM. I dont know if the issue is related to ROM itself or maybe a network issue with Virgin Mobile.
The fact that when people call me and it goes directly to vmail, makes me suspect it could be network issue but sms getting the original timestamps making me believe it might have got to phone but never notified on screen.
Couple of years ago, i had same issue on Touch pro phone with Sprint and I remember going to a hidden menu and changing a value of how often the phone could poll the towers of any activity ...
Does anybody have any insight what might be happening. Beside this issue the phone is working in perfect order.
Thanks
jessydm said:
Hi
I have just recently flashed my sprint phone to virgin mobile. Everything is working well except I am noticing some issue which may or may not be related to flash.
If i dont use my phone for while, some people may complain their calls going directly to vm without even a single ring. Even the sms are not being recieved either, but when i try to dial a number, then all the sms would show up coming all at same time with the original timestamp and after that phone would be working fine until I guess I leave it alone for some time.
Right after i ported the epic to virgin mobile, I also upgraded to Clean GB latest ROM. I dont know if the issue is related to ROM itself or maybe a network issue with Virgin Mobile.
The fact that when people call me and it goes directly to vmail, makes me suspect it could be network issue but sms getting the original timestamps making me believe it might have got to phone but never notified on screen.
Couple of years ago, i had same issue on Touch pro phone with Sprint and I remember going to a hidden menu and changing a value of how often the phone could poll the towers of any activity ...
Does anybody have any insight what might be happening. Beside this issue the phone is working in perfect order.
Thanks
Click to expand...
Click to collapse
This is SUPER interesting! Love every second of it. I've been meaning to write this same exact issue but I thought everyone would think I'm coo-coo. I'm glad you stepped up and said the issue. I don't have call problems I don't think, but I feel like text messages sometimes don't ever go through or get received. If only delivery reports worked for us on Virgin Mobile, and I'd have better insight. I think my issue may just be my crappy signal. Mind checking your cell standby under battery usage, click on it to see your time without signal? I hope to help you resolve your issue and learn along the way on how to improve on my own.
Sent from my SPH-D700 using xda premium
Shinydude100 said:
This is SUPER interesting! Love every second of it. I've been meaning to write this same exact issue but I thought everyone would think I'm coo-coo. I'm glad you stepped up and said the issue. I don't have call problems I don't think, but I feel like text messages sometimes don't ever go through or get received. If only delivery reports worked for us on Virgin Mobile, and I'd have better insight. I think my issue may just be my crappy signal. Mind checking your cell standby under battery usage, click on it to see your time without signal? I hope to help you resolve your issue and learn along the way on how to improve on my own.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
I have good signal all the time.I think it is more related to tower polling having maybe different setting. As long as i keep using the phone, everything works perfect, but if the phone goes for sleep for long time, then the problem starts to happen. I might call vm and talk to tech because they have setting in their system where they can increase the time before the calls goes to voicemail, it might work or maybe not.
Let me know if you do something and find fix for it.
I did some tinkering and found the setting i need to modify is
Slot Cycle Index & ACCOLC Setting . I have to find menu to perform that setting.
the next troubleshooting i need to perform is maybe prl file.
found accolc setting under ##3282# and advanced and last entry is accolc. It is value from 2-9. 2 being shortest and phone polls tower more quickly but it is also issue of battery tradeoff.
I switched mine to 2 and will run the test.
Also gonna put the sprint prl and see if that makes any difference.
I had the same exact issue for almost a month. The fix was super easy. There is a glitch that came with the EL30 update that causes a force close from the "reject with" if you have more than 5 reject messages. I only had 5 but the fix seemed to work regardless. All I had to do was go to menu, settings, call settings, reject with, and then menu button and I deleted all of my reject with messages. Then I reboot my phone and I was now receiving calls just as I used to before the update. Haven't had a chance to see if txt messages are working yet.
Sent from my SPH-D700 using XDA App

[Q] N4 loses ability to receive calls or SMS, data continues to work fine

Hey guys,
Just want to see if anyone else has noticed an issue that has happened to me a couple times. My n4 "loses" its network connection for both received calls and sms.
Status bars indicate a good signal (no hollow triangle) and data works fine during these events. I first noticed when my neighbor came by telling me he sent me a couple messages which I never received although I had been playing with the phone all day.
After rebooting I received many sms and voicemail message indications.
The scary part is there is no way to know when it's happening. There is no indication of lost signal and data service continues to works fine - all calls just go straight to VM and no SMS or VM notifications are delivered.
Any ideas? should I return/exchange it? Thanks for any help.
here's me:
network is Tmo (happened in 2 different cities)
network status bars indicate good signal
data service continues to work ok (3g/4g)
stock, not rooted, phone is only 3 weeks old
still on 4.2.1
I've had this happen to me once don't know why though.
Sent from my Nexus 4 using xda premium
jltyler said:
I've had this happen to me once don't know why though.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
At first I suspected the light flow app because this happened right after installing the app. I thought maybe the app was messing with the notifications so I uninstalled it - but then problem happened again. Also, many people are using the app with no issues so i suspect my phones radio is at fault.
I think I'll RMA it. Thanks!
Crap, i just left Sprint after 11 years of service with them for the exact same reason. Started mid December and by mid Jan and several Network Trouble tickets they had no clue how to fix it and blamed it on network congestion. End of Jan i officially ported to TMO.. Hope this doesnt happen to me again..
I started a thread with similar problems, but I also loose data connection. I get a message on the notification bar about it.
In my case it only happens if I turn wifi on and leave HSPA running, so I have to switch to 2g only for the problem to disappear.
Called Tmobile and they have no clue what is causing the problem.
Sent from my Nexus 4 using Tapatalk 2
IAmSixNine said:
Crap, i just left Sprint after 11 years of service with them for the exact same reason. Started mid December and by mid Jan and several Network Trouble tickets they had no clue how to fix it and blamed it on network congestion. End of Jan i officially ported to TMO.. Hope this doesnt happen to me again..
Click to expand...
Click to collapse
I wouldn't worry too much about it. I've used tmo for years and never had this problem before - only with the nexus 4 the last couple weeks. If this type of issue was more wide spread I think there would be more people complaining about missed calls/txt.
It sure makes me paranoid though. I am now calling my phone a couple times per day (from my work phone) and sending myself SMS messages just to be sure my phone is working.
I just updated to 4.2.2 so maybe that will help. If it happens again I'll exchange it.
SloMotion said:
I get a message on the notification bar about it.
Click to expand...
Click to collapse
What type of notification do you get? In my case there is no notificaion, the only way to tell if its happening is to place a test call or sms from another phone.
I do notice it occurs after heavy HSPA use but I havent been able to duplicate the problem. It's almost as if after heavy use of an HSPA channel the MSC location update is purged - so all calls go straight to voice mail and sms messages are queded in the SMSC (just a guess). Then after flight mode toggle or reboot location update occurs and all is good.
It happened again yesterday so I've gone ahead an ordered a replacement.
I get a triangle notice in the notification bar. And I narrow my problem with my location.
Did you ordered a new phone?
Sent from my Nexus 4 using Tapatalk 2
Which baseband are you on?
I was on the latest 4.2.2 update with the old .33 baseband and I couldn't make or receive calls. To be more specific, my phone was mute as the call was going through. I could not hear the ringing tone. So I flashed the new .48 baseband and it worked.
Well, what I experience sometimes is:
When I leave a WiFi connection, the phone (sometimes) wouldn't reconnect to mobile data (I can only receive calls atm). In order to reconnect it, I have to toggle airplane mode.
Kinda the opposite, but maybe the same solution can be proposed?
My temp solution is to switch to 2g only and turn on wifi. That seems to do the trick
As for baseband I'm rooted with stock rom 4.2.2 and CMW recovery
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 12:38 AM ---------- Previous post was at 12:24 AM ----------
Ok I got off the phone with customers support and they're aware of the problems.
They're replacing the phone. So I guess I got to return the phone to stock
Sent from my Nexus 4 using Tapatalk 2
I have the exact same issue....
This is really annoying cause you don't know when people sends you message
It first happened to me with 4.2.2 and. 48 radio
Sent from my Nexus 4 using Tapatalk 2

[Help?]Verizon S5 - Can't Receive or Make calls.

I'm having a constant problem with my phone. It seems like any time I leave the house and return, I'm unable to make or receive calls, until I reboot or switch airplane mode on/off. I still receive and send text/mms just fine, it's only calls. Anyone experience anything similar or have any ideas what may be going on? I have a constant 3-4 bar LTE signal.
Sent from my SM-G900V using XDA Free mobile app
Same problem
I am also experiencing this problem. I can send texts and otherwise use data to connect to websites and such, but cannot make or receive calls. When someone calls me, it goes straight to voicemail. When I make a call it does not even start ringing, or beep at the start of a call to indicate the connection.
I had this issue when i first got my phone. i had to call verizon and they updated something on their side and reset a few things.
Travisholt92 said:
I had this issue when i first got my phone. i had to call verizon and they updated something on their side and reset a few things.
Click to expand...
Click to collapse
Part of me thinks this wouldn't be a bad thing to have, just in case that pesky Ex decides today is the day she wants to call you. lolz
Nothing Worked
If anyone else is facing this problem, I would like to say that all Verizon could do was send me a refurbished phone. Even after a factory reset and resetting the network (on their end) worked. I hope this problem doesn't affect too many people.
Same issue - S5 will not make/recv calls
raziel36 said:
I'm having a constant problem with my phone. It seems like any time I leave the house and return, I'm unable to make or receive calls, until I reboot or switch airplane mode on/off. I still receive and send text/mms just fine, it's only calls. Anyone experience anything similar or have any ideas what may be going on? I have a constant 3-4 bar LTE signal.
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
I'm now having this problem with my 2-week-old S5. Has anyone found a resolution?
gwaldron said:
I'm now having this problem with my 2-week-old S5. Has anyone found a resolution?
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Click to collapse
I had an issue with my S5 connecting to 4GLTE (Because of something stupid I did playing around). Chat give Verizon a ring (or chat with them on their website) and they will have you do the following:
1. Turn off WiFi.
2. Power down your phone
3. They will resync the signal (and do other secret things)
4. Power up your phone.
5. Your phone will reconnect to 4GLTE, the radio will then recycle, then connect back.
I've had zero issues since I did this a few days ago. Wouldn't hurt to try. Have your IMEI number ready for them incase they need it.
Solution, sort of
DarkMidnight said:
I had an issue with my S5 connecting to 4GLTE (Because of something stupid I did playing around). Chat give Verizon a ring (or chat with them on their website) and they will have you do the following:
1. Turn off WiFi.
2. Power down your phone
3. They will resync the signal (and do other secret things)
4. Power up your phone.
5. Your phone will reconnect to 4GLTE, the radio will then recycle, then connect back.
I've had zero issues since I did this a few days ago. Wouldn't hurt to try. Have your IMEI number ready for them incase they need it.
Click to expand...
Click to collapse
Didn't work for me unfortunately. I ended up going back to Costco and swapping it out for a new one. Back in business....for now. Thanks for the help.
I have a Samsung Galaxy S5, 4G LTE, Verizon it can make calls and send text fine the problem is that it cannot receive calls and text. Grateful your assistance in resolving this issue.
I haven't had the issue for a while but I had to get a new phone from Verizon .

repeat text messages

Got my phone from Sprint, activated it Monday and I keep getting repeat texts. I've called them and had my network settings reset on their end, I've reset the network settings on my phone, updated profile and profile, rebooted phone, everything I can think of. I'm still getting texts, from multiple people/security codes.
Is there anything else I can do?
I am having a similar issue. Yesterday I wondered why my phone appeared to be a bit on the quiet side. Turns out I can send text out just fine, but receiving them has proven a problem...
I was able to get an MMS message from one person, and then a repeat SMS message sent before that MMS on their end, again, again, and again, (At least 30 times so far) every 5 minutes or so until about mid last night...
Today I tried to do a full reprovision which doesn't seem to have done much. I got that same text once again, and the one after it, but I am still not getting anything after that from them, or anyone else who may or may not have texted me....
Not good and I can't figure out if it's a Sprint or Phone issue. :/
I'll like to add on to this, I have experienced the same issue.
I'm on Sprint as well.
There was two days I didn't get any replies from texts I sent out, then when one of them called me all their texts all came in at once, those messages had the times for when they was originally sent.
Even the girlfriend is telling me to return the phone now.
In the past when I've had similar issues I usually texted myself to see if it would send. So on the last day I was having issues I did that, I got back my message, so I'm like okay it works. Then 5 minutes later I got the message again.
Sounds like some quirkiness of the phone working with Sprint's network. The only people I have heard have this issue are Sprint users. I'm on T-Mobile myself and everything works. I did however have to manually correct my APN settings in order to send/receive MMS with WiFi Calling enabled. Have you confirmed your APN settings are correct?
This happens on sprint regardless of the device. Every Android phone I've had since 2008
Sent from my PH-1 using Tapatalk
jasonevil said:
This happens on sprint regardless of the device. Every Android phone I've had since 2008
Click to expand...
Click to collapse
I think you are right. I didn't necessarily had this issue with every phone but it did happen with Moto X, Nexus 6, Nexus 6P and now with Essential phone.
I've never had this issue before on any device on Sprint, and have had Sprint for a long time. Moto photon, HTC one a9, and now this. My wife has had Galaxy S5, note 3, s7, so with no issues
I have the complete opposite problem. I don't get texts for 1 to 2 hours after some one sends it. And I also don't get voicemail notifications. I don't know if I'm just missing something or what.
So, no ideas on how to fix? I've been on chat with Sprint 2x but didn't have time to finish the process. It takes 2+hours
Sent from my PH-1 using XDA Labs
The fix for it is pretty ridiculous but it seems to work:
Simply call someone and have it connect. For some reason this gets it to connect properly to the network. I'd guess it is a provisioning issue but who knows.
(Now if I can only get mobile data to work on all sites and not sporadically)
done that and its temporary, as soon as i get another text they all come in a flood
Voxpop said:
The fix for it is pretty ridiculous but it seems to work:
Simply call someone and have it connect. For some reason this gets it to connect properly to the network. I'd guess it is a provisioning issue but who knows.
(Now if I can only get mobile data to work on all sites and not sporadically)
Click to expand...
Click to collapse
Guess it was Google voice that was causing the issue. Need to find a new voicemail app
I'm having the same problem I'll text someone but I won't get theirs back until I make a phone call I'm also on Sprint I was on the phone with tech support and told me to take the phone to the store to see if it was defective they ran a diognostic and everything came back good they said if it happens again to call customer service non of them know what to do
kegar said:
I'm having the same problem I'll text someone but I won't get theirs back until I make a phone call I'm also on Sprint I was on the phone with tech support and told me to take the phone to the store to see if it was defective they ran a diognostic and everything came back good they said if it happens again to call customer service non of them know what to do
Click to expand...
Click to collapse
Do the online chat, that's where I had the best success. The people in store were 0 help.
Are you using Google voice? Try factory resetting and not using that app
No I'm not using it I did the tech support app they are the ones who sent me to the store
There are two fixes to this:
1. As mentioned previously you can place and connect a random call. The negative is that you need to redo it periodically per need.
2. Change your cellular network to not include LTE (CDMA/EvDo auto or the like) settings-->wireless & networks-->cellular networks
Method 2 also fixes some other cell data issues such as not being able to open certain sites.
The negative is very slow data speed <5Mbps since you are using 3G which is an older wireless standard.
A quick way to see if things are working is to do a speedtest, if there is no upload speed (quick bounce then zero) then something is wrong.
It appears to be a communication/handoff issue and not hardware related so I'd expect a fix to this reasonably soon.
Just turn off text notifications within the gvoice app
Sent from my PH-1 using Tapatalk
jasonevil said:
Just turn off text notifications within the gvoice app
Click to expand...
Click to collapse
I did that already. It's not the duplicate app notifications from gvoice and messages. It's multiple texts.
I'm not using gvoice anymore and haven't had a problem
I still don't see a fix for this does anyone know if sprint is working on this
Sent from my PH-1 using XDA-Developers Legacy app
---------- Post added at 06:08 AM ---------- Previous post was at 06:06 AM ----------
Does anyone know if sprint is working on the problem
Sent from my PH-1 using XDA-Developers Legacy app
kegar said:
I still don't see a fix for this does anyone know if sprint is working on this
Sent from my PH-1 using XDA-Developers Legacy app
---------- Post added at 06:08 AM ---------- Previous post was at 06:06 AM ----------
Does anyone know if sprint is working on the problem
Click to expand...
Click to collapse
I wiped phone and didn't install Google voice, everything seems to be working fine now

Not getting texts / calls (T-Mobile)

Hello,
Once I got this phone a year or two ago, I've found that I will need to reboot it to start receiving texts and phone calls at times.
This was on the stock ROM, I've used CM 13 and now Lineage 15 since and the behavior is always the same.
There is no indicator I've lost cell service and my data connection will work fine regardless.
Because this is my first ASUS phone and also my only phone I've ever had on T-Mobile, I don't know which of the two (possibly both?) to blame.
Has anyone else experienced this? If so, was it with another carrier? Is it worth going back to stock and getting the latest updates? If I knew it would resolve the issue, I would definitely do it.
Any help you can provide is greatly appreciated.
I'm on a Z00T (ZE551KL) if that makes a difference.
Sent from my ASUS_Z00TD using Tapatalk
Update:
Reverted back to stock and got on the latest OTA from the ASUS website, the issue still remains.
Anyone out there using this phone on T-Mobile? Its really starting to become a problem, I'm completely missing important phone calls and texts with no way of knowing until I force my bank app to send me a text, and I don't get it.
A reboot resolves the issue, I have no idea what triggers it.
Sent from my ASUS_Z00TD using Tapatalk
I have SM-N900V (Note 3 on Verizon). Running LineageOS. If I'm home or at work no problem. An hour or two away I don't receive texts. I can send them, but until I reboot I receive no texts. After rebooting I usually get them twice. Calls seem unaffected. Did you figure out anything with your phone?

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