[Help?]Verizon S5 - Can't Receive or Make calls. - Verizon Galaxy S 5 Q&A, Help & Troubleshooting

I'm having a constant problem with my phone. It seems like any time I leave the house and return, I'm unable to make or receive calls, until I reboot or switch airplane mode on/off. I still receive and send text/mms just fine, it's only calls. Anyone experience anything similar or have any ideas what may be going on? I have a constant 3-4 bar LTE signal.
Sent from my SM-G900V using XDA Free mobile app

Same problem
I am also experiencing this problem. I can send texts and otherwise use data to connect to websites and such, but cannot make or receive calls. When someone calls me, it goes straight to voicemail. When I make a call it does not even start ringing, or beep at the start of a call to indicate the connection.

I had this issue when i first got my phone. i had to call verizon and they updated something on their side and reset a few things.

Travisholt92 said:
I had this issue when i first got my phone. i had to call verizon and they updated something on their side and reset a few things.
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Part of me thinks this wouldn't be a bad thing to have, just in case that pesky Ex decides today is the day she wants to call you. lolz

Nothing Worked
If anyone else is facing this problem, I would like to say that all Verizon could do was send me a refurbished phone. Even after a factory reset and resetting the network (on their end) worked. I hope this problem doesn't affect too many people.

Same issue - S5 will not make/recv calls
raziel36 said:
I'm having a constant problem with my phone. It seems like any time I leave the house and return, I'm unable to make or receive calls, until I reboot or switch airplane mode on/off. I still receive and send text/mms just fine, it's only calls. Anyone experience anything similar or have any ideas what may be going on? I have a constant 3-4 bar LTE signal.
Sent from my SM-G900V using XDA Free mobile app
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Click to collapse
I'm now having this problem with my 2-week-old S5. Has anyone found a resolution?

gwaldron said:
I'm now having this problem with my 2-week-old S5. Has anyone found a resolution?
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Click to collapse
I had an issue with my S5 connecting to 4GLTE (Because of something stupid I did playing around). Chat give Verizon a ring (or chat with them on their website) and they will have you do the following:
1. Turn off WiFi.
2. Power down your phone
3. They will resync the signal (and do other secret things)
4. Power up your phone.
5. Your phone will reconnect to 4GLTE, the radio will then recycle, then connect back.
I've had zero issues since I did this a few days ago. Wouldn't hurt to try. Have your IMEI number ready for them incase they need it.

Solution, sort of
DarkMidnight said:
I had an issue with my S5 connecting to 4GLTE (Because of something stupid I did playing around). Chat give Verizon a ring (or chat with them on their website) and they will have you do the following:
1. Turn off WiFi.
2. Power down your phone
3. They will resync the signal (and do other secret things)
4. Power up your phone.
5. Your phone will reconnect to 4GLTE, the radio will then recycle, then connect back.
I've had zero issues since I did this a few days ago. Wouldn't hurt to try. Have your IMEI number ready for them incase they need it.
Click to expand...
Click to collapse
Didn't work for me unfortunately. I ended up going back to Costco and swapping it out for a new one. Back in business....for now. Thanks for the help.

I have a Samsung Galaxy S5, 4G LTE, Verizon it can make calls and send text fine the problem is that it cannot receive calls and text. Grateful your assistance in resolving this issue.

I haven't had the issue for a while but I had to get a new phone from Verizon .

Related

issue calling one particular number??

I'm having a strange issue with my nexus one. This started a few days ago. I can not call my brother's cell phone with it. It will ring once and than I hear a beep and it just closes the phone app. I have not had this problem with any other phone number and he can call me fine. Has anyone else seen this issue?
I'm on t-mobile and my phone is not rooted also.
Thanks,
Dave
dave98rt said:
I'm having a strange issue with my nexus one. This started a few days ago. I can not call my brother's cell phone with it. It will ring once and than I hear a beep and it just closes the phone app. I have not had this problem with any other phone number and he can call me fine. Has anyone else seen this issue?
I'm on t-mobile and my phone is not rooted also.
Thanks,
Dave
Click to expand...
Click to collapse
to rule out other possibilites have you tried to call him from a different cell phone or land line?
I can call him fine from other cell phones and from land lines. It even works if I call him on my nexus one using google voice. I still haven't tried switching my sim card back to my g1 to see if that allows me to call him.
to narrow it down, delete him from the phonebook and try again.
maybe his entry is corrupt and the dialler crashes whe trying to display the incall info.
Tried that as well. I deleted him, called the number without saving it and got the same result.
Going one step further (though I would swap and test with your g1 first if you can) wipe the phone and try again.
Try:
Settings>call settings>additional settings>caller id>network default.
It looks like your brown has some sort of blocked number rejector on his phone.
Update: I fixed it. I finally was home today to play with both phones and somehow I was in the block list on his G1. He claims he didn't even know how he did that. Is there a shortcut or anything that he could have hit by accident or in his pocket?

Calls going straight to vm and sms delayed

Hi
I have just recently flashed my sprint phone to virgin mobile. Everything is working well except I am noticing some issue which may or may not be related to flash.
If i dont use my phone for while, some people may complain their calls going directly to vm without even a single ring. Even the sms are not being recieved either, but when i try to dial a number, then all the sms would show up coming all at same time with the original timestamp and after that phone would be working fine until I guess I leave it alone for some time.
Right after i ported the epic to virgin mobile, I also upgraded to Clean GB latest ROM. I dont know if the issue is related to ROM itself or maybe a network issue with Virgin Mobile.
The fact that when people call me and it goes directly to vmail, makes me suspect it could be network issue but sms getting the original timestamps making me believe it might have got to phone but never notified on screen.
Couple of years ago, i had same issue on Touch pro phone with Sprint and I remember going to a hidden menu and changing a value of how often the phone could poll the towers of any activity ...
Does anybody have any insight what might be happening. Beside this issue the phone is working in perfect order.
Thanks
jessydm said:
Hi
I have just recently flashed my sprint phone to virgin mobile. Everything is working well except I am noticing some issue which may or may not be related to flash.
If i dont use my phone for while, some people may complain their calls going directly to vm without even a single ring. Even the sms are not being recieved either, but when i try to dial a number, then all the sms would show up coming all at same time with the original timestamp and after that phone would be working fine until I guess I leave it alone for some time.
Right after i ported the epic to virgin mobile, I also upgraded to Clean GB latest ROM. I dont know if the issue is related to ROM itself or maybe a network issue with Virgin Mobile.
The fact that when people call me and it goes directly to vmail, makes me suspect it could be network issue but sms getting the original timestamps making me believe it might have got to phone but never notified on screen.
Couple of years ago, i had same issue on Touch pro phone with Sprint and I remember going to a hidden menu and changing a value of how often the phone could poll the towers of any activity ...
Does anybody have any insight what might be happening. Beside this issue the phone is working in perfect order.
Thanks
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Click to collapse
This is SUPER interesting! Love every second of it. I've been meaning to write this same exact issue but I thought everyone would think I'm coo-coo. I'm glad you stepped up and said the issue. I don't have call problems I don't think, but I feel like text messages sometimes don't ever go through or get received. If only delivery reports worked for us on Virgin Mobile, and I'd have better insight. I think my issue may just be my crappy signal. Mind checking your cell standby under battery usage, click on it to see your time without signal? I hope to help you resolve your issue and learn along the way on how to improve on my own.
Sent from my SPH-D700 using xda premium
Shinydude100 said:
This is SUPER interesting! Love every second of it. I've been meaning to write this same exact issue but I thought everyone would think I'm coo-coo. I'm glad you stepped up and said the issue. I don't have call problems I don't think, but I feel like text messages sometimes don't ever go through or get received. If only delivery reports worked for us on Virgin Mobile, and I'd have better insight. I think my issue may just be my crappy signal. Mind checking your cell standby under battery usage, click on it to see your time without signal? I hope to help you resolve your issue and learn along the way on how to improve on my own.
Sent from my SPH-D700 using xda premium
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Click to collapse
I have good signal all the time.I think it is more related to tower polling having maybe different setting. As long as i keep using the phone, everything works perfect, but if the phone goes for sleep for long time, then the problem starts to happen. I might call vm and talk to tech because they have setting in their system where they can increase the time before the calls goes to voicemail, it might work or maybe not.
Let me know if you do something and find fix for it.
I did some tinkering and found the setting i need to modify is
Slot Cycle Index & ACCOLC Setting . I have to find menu to perform that setting.
the next troubleshooting i need to perform is maybe prl file.
found accolc setting under ##3282# and advanced and last entry is accolc. It is value from 2-9. 2 being shortest and phone polls tower more quickly but it is also issue of battery tradeoff.
I switched mine to 2 and will run the test.
Also gonna put the sprint prl and see if that makes any difference.
I had the same exact issue for almost a month. The fix was super easy. There is a glitch that came with the EL30 update that causes a force close from the "reject with" if you have more than 5 reject messages. I only had 5 but the fix seemed to work regardless. All I had to do was go to menu, settings, call settings, reject with, and then menu button and I deleted all of my reject with messages. Then I reboot my phone and I was now receiving calls just as I used to before the update. Haven't had a chance to see if txt messages are working yet.
Sent from my SPH-D700 using XDA App

Some annoying issue with US LeEco Pro 3.

I bought this Le Pro3 the first day it came out on the flash sale. I really like this phone but there are some things that are pretty annoying. I fixed a lot of it but some issues are still there.
I have the stock ROM with 5.8.021s
Bluetooth.
Since I had the phone I left the bluetooth on all the time. I never had any issue with the battery draining or anything like that. But with the lasted update 5.8.021s, it seems like the blutooth turns itself off when I am not using it(when I leave my car) and turns itself on again automatically when I go in my car. I understand why they do this, it is to save battery. This would be fine if it worked. The issue that I am having is even though it is turned on by itself, it does not automatically connect to my car. This is an issue with all 3 of my car. I did NOT have this issue before. Is there a way to turn off this feature.
Gmail
I have many emails account but the only email app I use is the official google Gmail app. Randomly the "Auto-sync" will be turned off and I would need to turn it back on again. This is really annoying, when it is off, no email is pushed to me. After I turn it on, it would work for a while and again randomly the auto sync will be turned off. When I say random, it could be within a couple of hour, a day, or a few days. I can't figure out any patterns or what would trigger it. I don't use any auto clean up or anything.
Dropped call
I rarely make any phone call but I noticed that when I do make calls at home I need to turn OFF my wifi on my phone. If I don't I will loose the call within a minute. I am talking about just regular phone call, not though a special app or anything. I don't know if the phone uses wifi calling or anything like that. Even if it does, I don't understand why I would loose the call because I am usually next to the router.
If anyone has any answer or help please let me know.
I dont have any of these issues. Try restoring it from factory settings(if possible for you)
I have none of these issues, and I travel for work and actually -do- use wifi calling off and on here and there. Go to your wifi calling and make sure the wifi calling is turned off. Then do a network reset. Then make sure you do NOT have battery assistant turned on. Then go into the battery settings and make sure you do not have any auto power down or off settings turned of for any clock times.
Scitzofrenic said:
I have none of these issues, and I travel for work and actually -do- use wifi calling off and on here and there. Go to your wifi calling and make sure the wifi calling is turned off. Then do a network reset. Then make sure you do NOT have battery assistant turned on. Then go into the battery settings and make sure you do not have any auto power down or off settings turned of for any clock times.
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Click to collapse
Where do I find the wifi call feature?
Battery assist has always been off and I don't use any auto power down.
Saelee said:
Where do I find the wifi call feature?
Battery assist has always been off and I don't use any auto power down.
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Click to collapse
Go to settings. Click more. Inside there at bottom is wifi calling. Make sure it is off. I added screen shots
Scitzofrenic said:
I have none of these issues, and I travel for work and actually -do- use wifi calling off and on here and there. Go to your wifi calling and make sure the wifi calling is turned off. Then do a network reset. Then make sure you do NOT have battery assistant turned on. Then go into the battery settings and make sure you do not have any auto power down or off settings turned of for any clock times.
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Click to collapse
Strange, I don't have that option. What version do you have? Do you have to enable it somewhere first?
Saelee said:
Strange, I don't have that option. What version do you have? Do you have to enable it somewhere first?
Click to expand...
Click to collapse
what's your phone carrier? Does it support wifi calling?
Did you happen to flash any Chinese roms to lose wifi calling feature? If you are on a unmodified software, you better contact LeEco support....
Saelee said:
Strange, I don't have that option. What version do you have? Do you have to enable it somewhere first?
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Click to collapse
I'm on official US stock version ending in .21s
No, I didn't have to enable the setting to appear. It's simply there and toggled on or off. Perhaps it only shows up if your SIM card is from a carrier that supports it? I've used two different sim cards in my phone (AT&T AND TMOBILE), both of which support wifi calling, and the option for wifi calling was there both times.
suhridkhan said:
what's your phone carrier? Does it support wifi calling?
Did you happen to flash any Chinese roms to lose wifi calling feature? If you are on a unmodified software, you better contact LeEco support....
Click to expand...
Click to collapse
Bought the phone on the first day of the flash sale. I have the latest stock rom and have ATT.
I just got this phone and use it on AT&T. I don't have the WiFi calling option. I did use it on my Note 5.
My biggest problem is Android Auto. It didn't work at first so I read on here that resetting it reinstalling the Android Auto app fixes it. I cleared data and cache and it worked the next two times I plugged it in to my car and hasn't since. I tried clearing data and cache again but still no luck.
As discussed you can NOT toggle wifi calling on and off with an AT&T based SIM. This has led to ongoing tech support discussions with LeEco concerning calling issues with my LeEco Pro3, US version.
Specifically, when WIFI is ENABLED (not WIFI CALLING as this isn't functional), outbound call ringing is hit or miss. There's a period of silence and either the call is suddenly answered or disconnects and gives up. If wifi is DISABLED outbound call ringing ALWAYS happens. Compare that to my AT&T branded Note 4 whereby any outbound call rings regardless if wifi is active.
Further, I have had issues with INBOUND calls where my Pro3 does not ring. It's hit or miss and happens regardless of location. First knowledge of a phone call missed is voicemail. Some have dismissed this as the vagaries of cell phones but in my case it seems to happen more frequently than the 'occasional' missed call.
I'm starting to wonder if the outbound and inbound issues are related, and whether there's some inherent software problems related to ringing when wifi is present and functional. Obviously disabling wifi looks to be a workaround, albeit a poor one since I'm on a limited data plan whereby it's easy to forget to turn wifi back on.
No outbound ringing is simply an annoyance I can live with but the failure of inbound ringing is simply unacceptable. I'll probably sell this phone and have gone back to a Note 4.
Twrp backup
Hi Can anyone please perform a stock twrp backup for their handsets. I am in a soft brick and it would be greatly appreciated.
millkyway4 said:
Hi Can anyone please perform a stock twrp backup for their handsets. I am in a soft brick and it would be greatly appreciated.
Click to expand...
Click to collapse
Their is a couple these backups already search the threads.
Sent from my SM-A730F using xda premium

No Call Notification

Haven't had a lot of luck with questions here for the last little while, but maybe someone has an idea as to why this would happen. My wife tried to call me 6 times yesterday. Not a single call came through or registered on my S7 Edge. She said all calls immediately went through to voice mail. When she got home, she stood right beside me and tried again and again, I was not notified of the call and it went right through to voice mail.
The phone had recently been rebooted. DND was not on. All sounds were on. The phone is not rooted and no apps like Greenify or anything like that running. After her last unsuccessful call to me, standing right beside me, I called her and it went through without an issue. She then tried to call me back and it worked. A minute or so later I received notification of her 2 voice mail messages from her previous calls. It's like the phone was in an extreme deep sleep. Which is pretty annoying considering I use the phone as a phone and I need calls to come through when they are made.
I took the phone into my carrier and they gave me a new sim card to try. I didn't have any issues with the previous sim card other than the issue from time to time of the first call I place being dropped and then the second call going through without issue. The signal is not fantastic in our condo, but I've never had someone tell me they have tried to call me and simply gone to vm before, so I don't know of any time of this happening previously. My wife had never had problems calling me before at all.
Anyone know what might have caused this?
No answers to this post,. Guess no one knows. Just another bizarre Samsung issue. Had it happen again today. My wife had to send me a Whatsapp message saying she couldn't call me. She said she called over and over again. No voice mail, no nothing. Never rang on my end or registered a call at all. Phone just didn't work until I called her and then she called me back and it worked. So sick of this thing working when it feels like it. Checked signal Not great, but no better than her signal and she never has any issues. She said she would call, it would just drop. No ringing, no voice mail, no nothing. Just call and then drop sound. Over and over again. Good thing this phone is only a $1000 device. Works great.
I don't have a solution for your problem, but had a similar issue when phoning my wife. It would ring on my side, but not on her side, then goes to voicemail. 2nd or 3rd time the call would go through to her to answer. Her phone wouldn't show any of the other calls. She was with a specific service provider and I moved her over to my provider. That is when the problems started as she was ported over to my provider. In the end it was on the provider's side where the problem was. They made some changes on her number profile and she could receive all calls and not random ones. Don't know the technical side of what the provider did, but they did admit they created her "call profile" incorrectly. Perhaps it's the same with you, that there is a setup on your profile that is not correct.
Thanks for the post, but I have contacted my provider. We use the same provider. Same settings. They reset everything for my phone and I reset everything on my end too. Still no solution. She does not have the same issues. Same phone. Same provider. Just sucks when you don't know if someone is trying to call you or not and if the phone actually works or not. I just want a phone that works all the time without having to worry about it. At the end of the day, that's all this is....a phone. If people can't call, well, that's an issue. I'm currently looking for work so it's even more important now than it's ever been.
Sorry to hear that you went the route of the provider and still no resolution. Maybe someone else can give light on the subject...
Deleted
wtwo2 said:
Solved
Click to expand...
Click to collapse
Huh?
No it isn't.
TheIgster said:
Huh?
No it isn't.
Click to expand...
Click to collapse
Sorry..solved my problem by flashing stock..first doesnt work..but now all is good
wtwo2 said:
Sorry..solved my problem by flashing stock..first doesnt work..but now all is good
Click to expand...
Click to collapse
OK...What does that have to do with this thread that I created about my issue? I feel drunk...I think I need another drink. WTF?
What do you want? I had the ****ing same issue..solved it and deleted my message..
Try to flash some stock firm with Odin.. solved the very same issue for me!!!
So why did you delete the message then?

Factory S8 not able to send receive calls

I have searched everywhere and tried every connection fix I could think to try but I cannot find the answer. Short of buying a new phone, I am running out of hope.
My international S8 on T-Mobile has up until now given me zero issues. The last month it has been acting up though. It is almost always unwilling to send phone calls and when it works the connection beep takes like 10-15 seconds before it works.. on the other end, people who call me say my phone goes straight to voicemail.
I have manually input connection settings. I full unrooted and clean installed factory firmware and I made sure it was not something as simple as being in 'do not disturb' mode. I am out of ideas and need your help. Thank you in advance anyone who may have some ideas!!!
Politican91 said:
I have searched everywhere and tried every connection fix I could think to try but I cannot find the answer. Short of buying a new phone, I am running out of hope.
My international S8 on T-Mobile has up until now given me zero issues. The last month it has been acting up though. It is almost always unwilling to send phone calls and when it works the connection beep takes like 10-15 seconds before it works.. on the other end, people who call me say my phone goes straight to voicemail.
I have manually input connection settings. I full unrooted and clean installed factory firmware and I made sure it was not something as simple as being in 'do not disturb' mode. I am out of ideas and need your help. Thank you in advance anyone who may have some ideas!!!
Click to expand...
Click to collapse
I had the same issue.
Go to phone dialer and dial *#0011#.
when the screen comes up look to see if it says MIPI_Fail or something to that effect.
If it does then your radio is bad. This is a hardware problem. I had to send mine to the service center and they replaced the MB.
Good Luck
How you guys got in this in first place?
StonebridgeGr said:
How you guys got in this in first place?
Click to expand...
Click to collapse
After update to Oreo phone showed no connection. Tried all the usual fixes and still had an X in signal bars.
I figured the dialer still worked the same as my Note 3 so I gave it a shot. It worked and went into service mode. That is where it said MIPI-Fail. Googled it and found out that means the radio is bad. Off to Samsung it went.:good:

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