[Q]Galaxy S4 Lollipop random reboots and audio slowness - Galaxy S 4 Q&A, Help & Troubleshooting

Hello,
I have a Galaxy S4 which used to run a cyanogenmod install. I have recently moved to what I believe to be stock Lollipop but I am encountering some problems. I am not sure if these problems are unrelated or not so I prefer to present them all together in one place:
1. Random reboots. I am aware Lollipop has had random reboots as an issue for a while now, but my symptoms do not match exactly what I could find on the internet. The reboots happen randomly throughout the day (does not matter if phone is charging or not) and I have noticed they happen a lot more frequently if I am in a space with not mobile signal (but I do have wifi). The reboots happen when in safe mode as well. I have also tried removing the sd card, but that did not improve the situation.
2. Audio sluggishness. I occasionally get slow downs in audio when listening to music or podcasts. I have noticed this both when using headphones and Bluetooth speakers. I am not sure, but I don't think I've ever noticed this when playing audio over the phone's speakers. The audio effect sounds like someone is slowing down a vinyl disc for a couple of seconds. It happens almost exclusively when the screen is off. It also happens more often when listening to music over spotify or podcasts over podcast addict than when listening to music over the Google Music app.
3. Random connect disconnect to laptop. When connecting the phone via USB to the laptop, it randomly seems to disconnect and reconnect to the computer. It happens more often when I try and move the phone (although not consistently) but also when the phone is untouched.
4. Occasional phone slowness. Haven't noticed it happening consistently, but the phone does occasionally seem to take a couple of seconds to reply to simple commands, like, say, displaying a list of all open apps.
One of my concerns is that I might have the wrong firmware/baseband installed and that might be causing issues. Is there a way for me to check I haven't done something stupid? What is the easiest way of posting my system config here?
Thanks!

Related

Music App rebooting phone

My stock music app seems to have started rebooting my phone after about 5 minutes of listening. The phone will then kept resetting itself until I power it off myself.
Strangely it seems to randomly move one app icon from the application menu half the time it reboots.
It's only started happening today and there are no issues when I use Winamp to listen.
There's no change to my phone over the last few days and the music app was fine until today.
Google didn't seem to bring up any useful info, any ideas what's causing it or how to fix it?
wizardofoz85 said:
My stock music app seems to have started rebooting my phone after about 5 minutes of listening. The phone will then kept resetting itself until I power it off myself.
Strangely it seems to randomly move one app icon from the application menu half the time it reboots.
It's only started happening today and there are no issues when I use Winamp to listen.
There's no change to my phone over the last few days and the music app was fine until today.
Google didn't seem to bring up any useful info, any ideas what's causing it or how to fix it?
Click to expand...
Click to collapse
WOW and I thought I was going crazy with my phone
This morning alone, I was trying to have myself some music, and the phone freaking bounced like 4 times during 20 minutes.
I have 2 suspect combinations of conditions when this might happen. Both include of course the stock player running:
1) The setting is switched on that mutes the phone when you turn it face down - I suspect it has something to do with the reboots
2) The phone is manually switched to Airplane mode, or there are some rare issues with signal (I am in New York City, signal is the worst here)
Did you by any chance have any of these 2 when your phone bounced?
I have this too. I use poweramp as my music player and have no issues. Using stock KE7.
Sent from my GT-I9100 using XDA Premium App
I've got the face down mute thing on but I always lock the screen when listening to music and it's never caused issues before.
As for the signal, it happened to me at home where I have great signal and then again when I was at the gym, where the signal can get a bit ropey but not in the area I was in when I experienced the problem.
I can't really think of anything that might have caused it. It's not a huge issue for me yet but if out starts affecting other music players then it'll really bug me
I didn't have this issue until I upgraded to ke7
I'm back on ke2 and zero issue with the music app. Look in the ke7 thread, there are few posts about the soft reboot
Sent from my GT-I9100 using XDA App

[Q] Reboot/Freeze In Music App - Locked - Change Orientation

I know I have seen a thread about this before but I can't recall if it was on XDA or perhaps Droid Life; XDA seems to be the generally more knowledgeable group of people so I thought I would ask here.
I experience frequent lockups and or reboots (I know one causes the other, so...) when doing most anything media related. They are related but come in two different varieties:
1. Music Playing. I typically only play music while on an airplane and most of my flights are at night, so I will try and load a playlist then lock the screen. Almost always I will get through about half a song and the phone will reboot. Testing has revealed the reliable way to cause this is simple: Start a song, lock the screen, turn the phone. It wont wake back up and if it does it will freeze until it reboots or you pull the battery.
2. Movie Playing. Since I obviously don't turn off the screen while the movie is playing, the above is not an issue. Sometimes - but not all the time - while using the built-in movie player the phone will be completely unresponsive. I cannot pause, stop, or change volume. The movie will continue to play just fine though. I haven't tested what happens when the file ends as I usually notice it near the beginning of a file and must have the ability to pause it. There's no reliable way to get this to happen, although it almost always happens while in-flight (again, the only time I really use it, so that doesn't mean anything).
I know other people have experienced these issues before, but are there any reliable SOLUTIONS? I have rooted before, before the 2.3 update. The 2.3 update bricked the phone and I SBF'd my way back - root was gone. I re-rooted some time later, then undid the root in order to use Flixter. Just yesterday I did the .621 update and again bricked the phone, SBF'd back to life again. I'm not ruling out the history of rooting to have causes these issues, but I'd like to fix it if I can.
Thanks to all!

HELP REQ - Stock Lollipop Note 3 N9005 - Random Reboots/Wifi-BT Clashes

Hi all,
Having a problem here.
Had my N9005 for about 18 months, never really had any problems with it - or rather, never really required anything of it which might manifest any problems.
I've always used Stock ROM's, soft-rooted.
Never triggered KNOX.
I'm currently running Stock Lollipop (latest Switzerland Open). Everything I'm about to elaborate is also the same using Stock Lollipop (latest UK Open).
I'm rooted on Lollipop using the method compiled by The TAMAS on XDADEV.
I root because my phone is work-critical, and so I use Titanium Backup to keep my data/calls/APN/SMS backed up and to make restoring easy, as well as to disable stock bloatware etc.
The problem may have pre-existed in pre-Lollipop ROM's, but the sequence of changes which caused it to be manifested included my need to update to Lollipop, about 5/6 months back.
THE PROBLEM - First and foremost, the damn phone reboots randomly. I become aware of it because it will vibrate for startup and play the Samsung startup tone and splash screen before booting to normal functionality. It can do this day or night, maybe 3-4 times a day. I have no error messages or warnings, it's done it while in my hand, while plugged in charging, while out and about, in the car, on wifi, on data. MOST times it reboots. SOME times it just shuts off and I don't realise it's off until I go to use it, or get a call on a second phone to ask why I'm not responding to calls or messages.
When it reboots itself, if I go to the Samsung Battery control panel pane and take a look at the battery chart it will show a gap which is longer than the time it took to reboot, and a shift in the battery meter level.
But, that's not the only possible symptom or problem with the phone.
I've noticed also that my WIFI does a lot of crapping out, or slowing to a crawl, even on my home AP. I've reset AP's, reset networks, reset the phone, forgotten and then reattached the AP in WiFi Settings. So I downloaded the Ookla Speedtest App, to see this issue in black and white, and sure enough, even though any other Android or iOS or Windows or OSX device in my place can connect via Wireless AP to my fibre connection and get great consistent throughput, the Note 3 can often appear crippled...
At it's best, it responds to ping quickly on the Speedtest app, and leaps up to the 30-40Mbps range with consistency for download, and up to 17-20Mbps for upload. This is the least I would expect it to do, my target standard.
At it's worst (which can be 'most of the time') it responds slowly to ping, and either struggles to get over 250Kbps download and maybe a crazy Meg or two for upload, consistently, a slow grind; or it may oscillate extremely wildly between slow and high speeds before eventually settling to unacceptably low transfer rates.
Up to press, I've been trying to chase these problems in isolation, believing them to be unconnected.
No success.
I've reflashed several times. I've Factory Reset. I've wiped data and cache. I've reinstalled and restored from Titanium. I've reinstalled and restored nothing but my SMS's and Call Logs. I've reduced my installed apps to bare minimums. I've tried it with a MicroSD installed, and without. I've bought another battery and replaced it. I've tried it in its case and without its case.
Then I started thinking that the problems were all the same thing, and stemming from the same root.
It suddenly occurred to me that my use of the phone changed significantly at the same time as I moved to Lollipop.
I need to be on Lollipop because apps and hardware that are critical to me are Lollipop dependent.
All at the same time, I began using a Moto360, a Bluetooth Receipt Printer and a Bluetooth Credit Card Reader, all of which are deficient in functionality or in some way hamstrung by not using Lollipop.
So I had gone from occasional BT user (maybe PlayerPro plus a BT link to headphones or my stereo occasionally; when needed, BT speakerphone in car) who usually turned BT off manually to preserve battery life, to a constantly connected BT user...
So I went back to Speedtest app, and tried to test the WIFI connection again. Sure enough, it was pitiful. Then I simply disabled BT on the N9005 and ran the test again, and had full 'through the roof' speed ratings.
I've tried this back and forth hundreds of times now, and it is predictable and established. BT is somehow crippling WIFI on my N9005.
I've tried running the phone on either wifi or data only, with BT off, and had a couple of days use at a time without any restarts. Put BT back on permanently, and the restarts resume within hours.
I'll be honest, I've even been cursing and swearing at my BT devices, because BT sometimes struggles to even maintain a continuous connection. I get vibrations all the time on my Moto360 indicating that the phone, which is on my person, has disconnected from the watch again, perhaps just for moments, sometimes for minutes, resulting in the watch eating battery life, trying to get reconnected.
I'm convinced now that all these things are related, and the problem lies somewhere in the interaction between BT and WIFI in my N9005.
It seems likely that I never noticed the problem before because I never required continuous BT connection before the point where I installed Lollipop.
Downgrading the ROM isn't an option. Leaving BT off isn't an option (nor should they have to be, on an 18 month old £600 smartphone).
Does anyone else have experience of this? Has anyone else had problems that they now suspect might be this same problem? Does anyone understand what's going on hardware/software wise, or have experience of a solution to these issues?
I'd appreciate your input urgently, even if only to affirm that I need to go to the inconvenience of temporarily buying another phone to replace this, while I send this away for a warranty repair.
Is this even a recognised hardware fault, or would I just get back an identical unit which is crippled from being able to perform as I expect it?
Please help.

Random reboots when/after listening to music

Hello,
I'm experiencing some weird problems on my Nexus 6P.
Everything was fine until like a month ago, when I tried switching to F2FS. I didn't notice any improvement and so I reverted to EXT4.
That is when the phone began randomly rebooting itself, often freezing while I was listening to music. (I have a huge music collection, like 15 to 18 GB, but I've never had this problem on any other phone)
At first I thought it was caused by maybe one of the music files being corrupted and forcing reboots, but I have the same music files on another, older phone and they work flawlessly.
Moreover the phone seems to be randomly rebooting after I listen to music, not always while I'm doing it, and even with streaming services.
What's worse is that it doesn't always reboot properly and most times gets stuck at the Google logo, then reboots again and so on. Bootloop.
I can always access recovery though, and re-flashing the rom (I'm on the latest PureNexus) seems to temporarily fix it.
Do you think I can fix this? If so, how? I'm afraid this may be a hardware issue :/

Question Audio Glitch that nothing seems to fix

Hey all, my nothing phone is running the latest build and has developed a random audio glitch that is also now a charging glitch where it will start and stop audio of all types after 2 seconds, pause for 1 second and repeat. Initially I thought it was just music and streaming apps until someone phoned me and my ringtone did the same thing.. Weirder still is connected to wireless earbuds has the exact same effect. I've factory reset several times now with 0 change apart from now charging while switch on follows the exact same pattern.. charges for 2 seconds and then stops. Guessing something is pretty broken and now the phone is just a dud but before I slamdunk it into the trash any ideas?
wait does it happen consistently every two seconds?
Yeah it's beyond frustrating when you're trying to talk on the phone it's still doing it
electric supernova said:
audio glitch
Click to expand...
Click to collapse
Using an external Equaliser like Wavelet brought me that issue, but otherwise this is unheard of.
Heading straight to the service center is what i'ld recommend, if you are from India.
#ps: Try booting into SAFEMODE and see if the problem still exists

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