Random Reboot survey - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi
I have had a Note 4 for months, and have only started having random reboots a week ago.
I have flashed 3 roms since then with full factory / data / cache wipes, and the problem persists.
Other people have had this problem with Stock KK roms.
I think it'd be useful to find out what are the most common scenarios,
KK Lollipop Stock Custom or some app or other issue that you think is suspect, so fill in the poll and comment.
Personally, the problems started around the time I was playing with lock screen replacements... My Locker pro... but it is now uninstalled and I am still getting the reboots 3-8 times a day. I am baffled...
Mark.

It would also help to ask what version of Note 4 they have.
On the Note 2, there was also a random reboot problem and it was associated with Sudden Death Syndrome (SDS). Mine was one of them.... I hope this is not a symptom of SDS

Last night I flashed
[ROM][N910F][ALEXNDR] ★ BOC3 ★ DevBase, Multi CSC, Safe De-Bloat
and so far so good... no random reboots.
First I flashed the ROM, then I flashed the Kernel, Modem and Bootloader which are also linked to on that ALEXANDR thread. I don't know if this made a difference, but it takes a few seconds, so do it if you are desperate.
After booting up, I restored all my apps, as usual, with titanium backup.
Holding thumbs...

Related

Are you on the old bootloader and having issues with crashing?

I have managed to stay on the old bootloader, and have tried about 4 ROMs now with full wipes (data + system) before flashing, and have freezing and crashing issues with all of them. I have tried:
- Omega (x2)
- Foxhound
- Echoe
- Goldeneye
They all work fine for the most part, but on average once a day either the phone will reboot on me, or things will start to get crashy (whether it's the framework (eg I start having trouble pulling down the notification bar), or an app will freeze). If I reboot things work well again for a while, but within the next 24-48 hours something will go wrong again.
Having tried so many ROMs, all with full wipes I'm starting to wonder if it's because I'm still on the old bootloader.
Is anyone else experiencing this issue? I never had it with the 4.2.2 ROMs.
omniwolf said:
I have managed to stay on the old bootloader, and have tried about 4 ROMs now with full wipes (data + system) before flashing, and have freezing and crashing issues with all of them. I have tried:
- Omega (x2)
- Foxhound
- Echoe
- Goldeneye
They all work fine for the most part, but on average once a day either the phone will reboot on me, or things will start to get crashy (whether it's the framework (eg I start having trouble pulling down the notification bar), or an app will freeze). If I reboot things work well again for a while, but within the next 24-48 hours something will go wrong again.
Having tried so many ROMs, all with full wipes I'm starting to wonder if it's because I'm still on the old bootloader.
Is anyone else experiencing this issue? I never had it with the 4.2.2 ROMs.
Click to expand...
Click to collapse
Try to Update your recovery mate. Ex. Philz or twrp. Old bootloader rocks so keep it that way. Have a nice day.
Sent from my Phone.
thanks for the suggestion, but it didn't help. I was on a 2 month old version of PhilZ, i upgraded to the latest, and then a few hours later the screen wouldn't turn on, had to force a reboot by holding down the power button.

Halp, random freezing and reboots, all roms and kernels.

Hi Everyone, i am getting random reboots and freezes on all rom and kernel combinations, sometimes it will happen 20 times a day, some times only a couple.
Anyone know what the problem may be?
Damaged bootloader or something?
natious said:
Hi Everyone, i am getting random reboots and freezes on all rom and kernel combinations, sometimes it will happen 20 times a day, some times only a couple.
Anyone know what the problem may be?
Damaged bootloader or something?
Click to expand...
Click to collapse
What note variant?
Which bootloader are you using?(Had that issue)
KitKat from the leak ages ago, and n9005.
natious said:
Hi Everyone, i am getting random reboots and freezes on all rom and kernel combinations, sometimes it will happen 20 times a day, some times only a couple.
Anyone know what the problem may be?
Damaged bootloader or something?
Click to expand...
Click to collapse
OMG same here i get random reboots. though it hardly ever happens to me, nothing is affected and everything is fine, but its just weird. ive not tried the SystemServer Crash Fix in Wanam, though this may help. :good: when it comes to freezes it happens all the time to every device so no real explanation- at least not from me. though greenifying apps and de bloating and etc would help if this is consistant. - i my slef havent de bloated anything and only greenify apps. you could also try a factory reset.
I have tried wanam crash fix still the same problem, i guess its more than rom selection.
What do i need to flash to set everythinf back to factory factory, reflash bootloader the works.
natious said:
What do i need to flash to set everythinf back to factory factory, reflash bootloader the works.
Click to expand...
Click to collapse
I'd format everything in TWRP, system data cache internal, the lot.
Then power off the phone and it will warn you that there is no OS installed. Then boot to download mode with the button combo.. then flash the latest stock rom via odin
I use v3.09
celderic said:
I'd format everything in TWRP, system data cache internal, the lot.
Then power off the phone and it will warn you that there is no OS installed. Then boot to download mode with the button combo.. then flash the latest stock rom via odin
I use v3.09
Click to expand...
Click to collapse
Hey mate, I have a HK note, can't seem to find latest 4.4.2/4 firmware, so I tried N9005XXUFNF4_N9005OXAFNF4_BTU but failed on ext4 system etc... so i just flashed the latest N4 bootloader, flash twrp, a rom, same freezing issue.
Anyone else?
natious said:
Hey mate, I have a HK note, can't seem to find latest 4.4.2/4 firmware, so I tried N9005XXUFNF4_N9005OXAFNF4_BTU but failed on ext4 system etc... so i just flashed the latest N4 bootloader, flash twrp, a rom, same freezing issue.
Click to expand...
Click to collapse
That's your problem then. You flashed incompatible software on a HK Note. HK notes are slightly different to the normal note due to software. Find the latest HK software and have a nose around the HK guides and read how to fix, it's a common problem (or it was once at least) and can be fixed, so don't panic too much
Sent from my Spectrum ZX +2
Ok cool thanks, i checked samfirmware and nudda?
I have previously softbricked my note when kk first came out and had to flash the chinese Rom / sweet from combo to bring it back, are you saying to flash that chinese rom again?
Im not sure what started the trouble as i was running xnote for a while perfectly.
I found this firmware on samsung updates "N9005ZHUENH4" flashed it, seemed to be ok for the last couple days, today I rooted the phone and boom, back to freezing and restarting.
I re-flashed BL, Modem + CSC from the HK recovery rom, but it wouldn't let me flash AP :s
I just flashed g00h s5 rom, I can't get past the inital setup steps :/
What do I need to re-flash the phone to totally factory, seems there is still something screwing it all up :/
herrrooo???
Have flashed multiple times, cannot shake this problem.

Tracking down reboots

I've been getting reboots semi randomly for the last week or two and I was wondering if I could get some help on trying to figure out why.
Going back two weeks ago I was having some pretty poor battery life compared to some other users so I tried to do a full purge and restart. I went through the file manager on twrp and deleted any folder for any app that I wasn't using in a possibly misguided attempt to curb any file conflicts. After I did this I did a fresh install of cataclysm and Franco. After running into some reboots I tried with Kylo kernel and had the same issue. I then tried full wipe with Ubermallow and Kylo and had the same issue. Then I did a full lock, unlock, flash stock, root and recovery, and fresh install of chroma and Franco aaaaaand it still reboots.
I've had reboots randomly while listening to music but only 3-5 of them and in every install I've done I've had the same two apps do it. Starbucks app will reboot when using auto fill to log in, either through swiftkey or last pass, and Lyft will reboot the phone seemingly randomly.
What I want to know is whether or not this could be a hardware issue and if not how to get this to stop or if anyone else has had the same issue. It's seems so random yet specific and it's happened on so many different installs that I have no idea. I have been rooting my phones since the OG Droid so I have a pretty good idea of what I'm doing but I have never had an issue like this that lasts through so many installs of so many different things.
Info
Gil Smash said:
I've been getting reboots semi randomly for the last week or two and I was wondering if I could get some help on trying to figure out why.
Going back two weeks ago I was having some pretty poor battery life compared to some other users so I tried to do a full purge and restart. I went through the file manager on twrp and deleted any folder for any app that I wasn't using in a possibly misguided attempt to curb any file conflicts. After I did this I did a fresh install of cataclysm and Franco. After running into some reboots I tried with Kylo kernel and had the same issue. I then tried full wipe with Ubermallow and Kylo and had the same issue. Then I did a full lock, unlock, flash stock, root and recovery, and fresh install of chroma and Franco aaaaaand it still reboots.
I've had reboots randomly while listening to music but only 3-5 of them and in every install I've done I've had the same two apps do it. Starbucks app will reboot when using auto fill to log in, either through swiftkey or last pass, and Lyft will reboot the phone seemingly randomly.
What I want to know is whether or not this could be a hardware issue and if not how to get this to stop or if anyone else has had the same issue. It's seems so random yet specific and it's happened on so many different installs that I have no idea. I have been rooting my phones since the OG Droid so I have a pretty good idea of what I'm doing but I have never had an issue like this that lasts through so many installs of so many different things.
Click to expand...
Click to collapse
What about complete stock ROM (official firmware + kernel)? OR CyanogenMOD?
If your phone fine with stock or CM so it s the ROM/Kernel bug u installed and need to report to its developer
:good:

[N910F]Random reboots (links to logs included)

Hi,
My N910F has recently been acting weirdly. It either randomly reboots itself, or just freezes for several seconds when switching screens or scrolling/tapping buttons. This started a couple of weeks ago on stock 5.0.1 (this version, I think) running Emotion kernel. This was running fine for a while; I didn't flash any new mods during this time, although I did switch between AEL kernel and Emotion once or twice without much success.
Thinking it was just one of those situations that called for a clean slate; I backed up my important stuff, booted into TWRP to wipe all partitions, then flashed stock 5.1.1 via Odin (this version, which I'm currently running). But even before I rooted it once again the phone was displaying the same aforementioned symptoms, both during and after going through the built-in setup wizard. This behaviour continued after flashing TWRP and AEL kernel v8.2, which I'm currently on at the moment. If it makes any difference I've also noticed that the lower my battery level, the more often it reboots itself. The battery level also "yo-yos" sometimes, usually at lower levels.
I've uploaded the relevant logs as advised elsewhere for anyone who can decipher them, as I otherwise don't know what to look for. This includes my last three kmsg dumpstate logs (just in case it's a slightly different cause each time), as well as my logcat and dmesg files (whatever they are lol) which I got using the SysLog app.
Any help would be appreciated, and if you need any more info please let me know.
Thanks .
*bump*
I have the same problem. Help would be highly appreciated. : )
*bump*
[UPDATE]: Once or twice when it's crashed as above, it would try and boot again but then reboot into download mode with the following text at the top of the screen above all the other info:
Code:
Could not do normal boot.
ddi: mmc_read failed
If I then pull the battery and turn it on again, it boots up as normal (at least until the next crash). Is this something that can be fixed with a fresh flash in Odin (or some other method), or is my phone on the way to its death?
Got the same issue + loses Wifi password after random reboot. Sent the phone back to the operator I bought it from 1 week ago and they did a repair. They replaced the USB-flex, did a firmware upgrade(?? ..was already updated to latest) and sent it back. I got it this morning and at first the phone now works fine and no more "mmc_read fail". But after some time the random reboots started again. Not so often now but still 4 times over the day and twice the wifi-password is lost and I had to retype it. Now I'm on the fence and just waiting for the first mmc_read fail" to happen before I complain and send it back for a second repair. I can not imagine this beeing beeing other than a hardware fail coming from a weak spot on the phone. I got the impression many people has the same issue and it really comes to life after upgrading to 5.1.1.
I also think the problem at the service shop ist that they just do a quick system test on a clean wiped phone and can't find the issue and think the phone is fine. After reinstalling my 200 apps and setting up my phone all over again, the workload causes the issue to reappear and I now have to ask the service shop for a deeper check. They accepted this as a warranty fix all though my phone has a knox trip (0-1)x4...
I've also faced random reboots on Lollipop. How i solved that? Simple. I downgraded to Kitkat. Lollipop still having lots of battery drains and bugs even on 5.1.1
[UPDATE]
I've decided to go through my network provider to get a replacement sent out to me, which they were happy to do after going through their line of questioning over the phone ("have you tried turning it off and on again", "did you try taking out your memory card and see if that helped", "did you try doing a factory reset", etc). They say it will get here tomorrow so fingers crossed for the replacement.
The ddi mmc_read fail has not reappeared yet..
It's strange.. Lately the random reboots are not wiping my wifi passwords anymore, but now after every random reboot the multiwindow is enabled and I've got to untick it in quick settings..
Latest: It seems that the random reboot may come from heavy account sync workload. I did have 5 Google accounts syncing on my phone + 6 excange accounts and when i disabled syncing alltogether the phone ran a lot smoother and the reboots stoped. So i deleted all Google accounts except my main account and for now thing seems to be fairly stable. I've also uninstalled all for me unimportant 3'rd party apps, reducing 3'rd party app count from aprx 200 to 150..
If things develop further I'll come back with more
Sent from my ****in' phone!
Thanks fot starting this thread Jointfcfan...i am using 910P and have same issue of your post 1 and 4!!!!
Loosing hope on Samsung, it is really frustrating...
Tried cleaning cash, dalvic, reboots, on latest 5.1.1 k version...frozen all not neede games and apps ...only 1 google and 1 exchange account no auto sync
At next stage while rebooting it sometime going an error stating kernel panic and i have to pull battery to restart
Replacing USB-flex board at service shop has cured the "ddi. mmc_read fail" boot issue for good.
So to me it seems that when many people experiences this, the USB-flex board may have a built in design flaw making it a weak spot on the Note 4.
Also I found that the phone works A LOT smoother if using Nova launcher instead of TW. Random reboot count is way down and phone works almost normally. Still some lag, mostly when unlocking screen, but reboots happens only 2-3 times a day now. Still random rebooting enables "multi window" option every time..
I've also rooted the phone now using CF-autoroot. I've flashed Philz CWM recovery and using it to install Wanam Xposed. So now I can run Greenify properly in Xposed mode and automaticly hibernate apps including system apps..
NB! Be aware, flashing root and custom recovery trips Knox counter 0x1 permanently and MAY void warranty
I have also mailed my operator asking them to take in the phone a second time for check/repair, alt. replacing the phone. I guess when they did system check 1st. time without issues after replacing the USB-flex, it was done when phone was reset to factory and under no significant workload.
Sent from my ****in' phone!

lag, freeze, restart after 6.0.1

hey guys, today i bought a used NOTE 4 for my mother, and when i checked the version it was 6.0.1...so i wiped everything and restarted the phone to get the best performance....but the phone lags and freezes a lot, especially in the camera, and it keep restarting all the time....what should i do? should i try to flash another FW through ODIN?
You mean you used the Factory reset option? That's not a full wipe, just resetting stuffs. And yes, you know the answer, wipe everything from a custom recovery, then flash stock MM ROM (always latest) via Odin. Earlier versions did have a reboot problem though, and lags here and there, but that's expected, but the last release, PE1, has got rid of all those problems, its a very good release already, and I am sure upcoming releases will only make it better. There are no major bugs at all, I don't even find any minor bugs except the need for a separate app to clear default apps selection.
Best of luck.
ithehappy said:
You mean you used the Factory reset option? That's not a full wipe, just resetting stuffs. And yes, you know the answer, wipe everything from a custom recovery, then flash stock MM ROM (always latest) via Odin. Earlier versions did have a reboot problem though, and lags here and there, but that's expected, but the last release, PE1, has got rid of all those problems, its a very good release already, and I am sure upcoming releases will only make it better. There are no major bugs at all, I don't even find any minor bugs except the need for a separate app to clear default apps selection.
Best of luck.
Click to expand...
Click to collapse
the phone is stock, it has the stock recovery, and i have the PE1 version, the exact name is "MMB29M.N910FXXU1DPE1"...and still got a lot of lag, freeze and rebooting.....is there another version?
EDIT: ok, so i flashed another MM through odin ( first time it gave me a fail) and then done a factory reset, now it's so much better, maybe not as smooth as my S6 but really fast and smooth enough...thanks for the help
EDIT: today the phone started to shutdown completly....not reboot....and you need to press the power button 10 seconds to reboot it or turn it on...is there any advice?
Guys . Ib tead the whole thread over last few day had wake lovk runnimg last couple weeks. Lastnight used kies for reset and it crashed half way.
I then used odin 307 and went back to stock 501
It booted strarted to restore from google apps ect .
I allowed the 1st 601 update
All apps running aok no crashing freezing no wakelock .. its asking for another 601 update. Im gonna hold back
Hope this helps .. will post agian in gew days with any updates
Good luck !!
Just download and install Wake Lock from Google Play Store. I had the same problem and more. Once I installed Wake Lock (on a fresh install from Android 5 up to all the 6.0..1 builds) phone doesn't shut off or freeze. Most importantly no more Boot Loops..

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