[N910F]Random reboots (links to logs included) - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi,
My N910F has recently been acting weirdly. It either randomly reboots itself, or just freezes for several seconds when switching screens or scrolling/tapping buttons. This started a couple of weeks ago on stock 5.0.1 (this version, I think) running Emotion kernel. This was running fine for a while; I didn't flash any new mods during this time, although I did switch between AEL kernel and Emotion once or twice without much success.
Thinking it was just one of those situations that called for a clean slate; I backed up my important stuff, booted into TWRP to wipe all partitions, then flashed stock 5.1.1 via Odin (this version, which I'm currently running). But even before I rooted it once again the phone was displaying the same aforementioned symptoms, both during and after going through the built-in setup wizard. This behaviour continued after flashing TWRP and AEL kernel v8.2, which I'm currently on at the moment. If it makes any difference I've also noticed that the lower my battery level, the more often it reboots itself. The battery level also "yo-yos" sometimes, usually at lower levels.
I've uploaded the relevant logs as advised elsewhere for anyone who can decipher them, as I otherwise don't know what to look for. This includes my last three kmsg dumpstate logs (just in case it's a slightly different cause each time), as well as my logcat and dmesg files (whatever they are lol) which I got using the SysLog app.
Any help would be appreciated, and if you need any more info please let me know.
Thanks .

*bump*

I have the same problem. Help would be highly appreciated. : )

*bump*
[UPDATE]: Once or twice when it's crashed as above, it would try and boot again but then reboot into download mode with the following text at the top of the screen above all the other info:
Code:
Could not do normal boot.
ddi: mmc_read failed
If I then pull the battery and turn it on again, it boots up as normal (at least until the next crash). Is this something that can be fixed with a fresh flash in Odin (or some other method), or is my phone on the way to its death?

Got the same issue + loses Wifi password after random reboot. Sent the phone back to the operator I bought it from 1 week ago and they did a repair. They replaced the USB-flex, did a firmware upgrade(?? ..was already updated to latest) and sent it back. I got it this morning and at first the phone now works fine and no more "mmc_read fail". But after some time the random reboots started again. Not so often now but still 4 times over the day and twice the wifi-password is lost and I had to retype it. Now I'm on the fence and just waiting for the first mmc_read fail" to happen before I complain and send it back for a second repair. I can not imagine this beeing beeing other than a hardware fail coming from a weak spot on the phone. I got the impression many people has the same issue and it really comes to life after upgrading to 5.1.1.
I also think the problem at the service shop ist that they just do a quick system test on a clean wiped phone and can't find the issue and think the phone is fine. After reinstalling my 200 apps and setting up my phone all over again, the workload causes the issue to reappear and I now have to ask the service shop for a deeper check. They accepted this as a warranty fix all though my phone has a knox trip (0-1)x4...

I've also faced random reboots on Lollipop. How i solved that? Simple. I downgraded to Kitkat. Lollipop still having lots of battery drains and bugs even on 5.1.1

[UPDATE]
I've decided to go through my network provider to get a replacement sent out to me, which they were happy to do after going through their line of questioning over the phone ("have you tried turning it off and on again", "did you try taking out your memory card and see if that helped", "did you try doing a factory reset", etc). They say it will get here tomorrow so fingers crossed for the replacement.

The ddi mmc_read fail has not reappeared yet..
It's strange.. Lately the random reboots are not wiping my wifi passwords anymore, but now after every random reboot the multiwindow is enabled and I've got to untick it in quick settings..
Latest: It seems that the random reboot may come from heavy account sync workload. I did have 5 Google accounts syncing on my phone + 6 excange accounts and when i disabled syncing alltogether the phone ran a lot smoother and the reboots stoped. So i deleted all Google accounts except my main account and for now thing seems to be fairly stable. I've also uninstalled all for me unimportant 3'rd party apps, reducing 3'rd party app count from aprx 200 to 150..
If things develop further I'll come back with more
Sent from my ****in' phone!

Thanks fot starting this thread Jointfcfan...i am using 910P and have same issue of your post 1 and 4!!!!
Loosing hope on Samsung, it is really frustrating...
Tried cleaning cash, dalvic, reboots, on latest 5.1.1 k version...frozen all not neede games and apps ...only 1 google and 1 exchange account no auto sync
At next stage while rebooting it sometime going an error stating kernel panic and i have to pull battery to restart

Replacing USB-flex board at service shop has cured the "ddi. mmc_read fail" boot issue for good.
So to me it seems that when many people experiences this, the USB-flex board may have a built in design flaw making it a weak spot on the Note 4.
Also I found that the phone works A LOT smoother if using Nova launcher instead of TW. Random reboot count is way down and phone works almost normally. Still some lag, mostly when unlocking screen, but reboots happens only 2-3 times a day now. Still random rebooting enables "multi window" option every time..
I've also rooted the phone now using CF-autoroot. I've flashed Philz CWM recovery and using it to install Wanam Xposed. So now I can run Greenify properly in Xposed mode and automaticly hibernate apps including system apps..
NB! Be aware, flashing root and custom recovery trips Knox counter 0x1 permanently and MAY void warranty
I have also mailed my operator asking them to take in the phone a second time for check/repair, alt. replacing the phone. I guess when they did system check 1st. time without issues after replacing the USB-flex, it was done when phone was reset to factory and under no significant workload.
Sent from my ****in' phone!

Related

[Q] Galaxy S4 restarts every 10 minutes

Well for starters, high everyone!
I have an issue with my S4 and I've searched all over but none of what has been recommended helps.
The issue I have is that my phone will restart about every 10 minutes (give or take). I used Reboot Logger to determine this. The phone only restarts when it is idle. It WILL NOT restart if I am using it (screen is on). The weird part is that it doesn't even go through the whole reboot sequence. The screen will stay black the entire time. The notification button pulses and the home buttons will light up like it was restarting though.
I had a bad battery and had it replaced with a stock Samsung battery. I've tried pulling the SD card, pulling the battery for 10 minutes, pulling the battery while the phone is on, and I've performed two factory resets.
The one thing I have noticed is that, after performing the factory reset, I get an "error" under the little android dude. This also happens if I do a cache wipe.
My model is the SPH-L720 running on android v4.3. The phone has never been rooted and there are no software or firmware updates that are found.
I was beginning to think that this was a hardware issue but the consistency in reboot intervals makes me believe otherwise. At this point I'm at a loss. I rooted my old phone but my experience in that area is very limited. I have read that the cache partition is bad from the factory on some of these (hence the error message) so I was thinking about rooting the phone and trying to use a good cache partition, but that's the only other option I could think of.
sounds like a voltage prob....or mem prob... id redownload a new rom..wipe wipe wipe..reinstall and that should fix it
Sent from my SPH-L720 using xda app-developers app
Insufficient voltage at idle was my first thought too, but if you haven't undervolted (since you aren't even rooted), that seems less likely. If I were you, I'd root the phone so I could do more to figure things out. Maybe try bumping up the voltage a little on the lower clock speeds.
Ok, first of all, do not root your phone. As you admitted yourself, you have limited experience in this area, and there is nothing that rooting will do for you. Not to mention, if you think you have a bad cache partition, you don't need root to fix it. Your phone is stock, running the stock kernel, there is no reason to suspect voltage issues that are not hardware related. If you root the phone, you will likely trip KNOX, and void your warranty.
My personal opinion is that your phone has a hardware problem. If you want to truly start over, either recover your phone through KIES, or better yet, download and flash via ODIN a stock MK2 ROM from this forum. Since this is a stock, signed ROM, you will not trip KNOX, and it will rewrite every partition properly on it's own. This is all assuming you don't have a hardware problem. But do not go ahead and try to fix anything yourself besides what I mentioned. You will not succeed, and likely lose your warranty in the process.
Edit: did you buy this phone new or used? If you bought it used, more than likely somebody ruined it for you. And more than likely, you can fix it. If this was a new device, more than likely it will be a warranty issue. That's why you shouldn't do anything to void the warranty.
If you're going to use odin for anything, just make sure you follow someone's directions step by step. Otherwise very bad things can happen.
im also having a slightly similar problem
Problem : The screen after a sleight amount of time of being on, or sometimes instantly when opening the lockscreen it freezes for 10-15 sec then shoots black lines across it, then reboots.
Things ive tried :
1. Installing a new rom ( from AOKP 4.4 and Triforce 4.3)
2. Changing modem (from MJA, MK2, NAE)
3. Changing the type
of Gapps i was using. (4.3 gapps for triforce, aokp 4.4 gapps, and pa gapps)
Current Phone Info:
Rom: aokp_jfltespr_kitkat_nightly_2014-02-08
Modem/Firmware: NAE
Gapps: Pa.gapps 4.4.x
Let me know if you need anything more! plz!
I'll look into Odin before I root. The phone was also purchased new. I spent most of today monkeying around with different settings to see if I could trigger the issue as well. As it turns out, the phone will only restart at idle if it's plugged into the charger, or the wifi is on. If wifi is off and it's not plugged in it's fine. I am also using the stock Samsung charger that came with the phone. Again though, if I'm actively using the phone it doesn't happen (charging or connected to wifi). I did turn the phone off earlier to charge it but would keep freezing at the sprint logo upon boot up. I thought it was bricked for a second... I wiped the cache (didn't do a factory reset) and that fixed it, but now I have that stupid issue where videos won't play on wifi, only on 4G or 3G. It's an issue I thought I had solved.
Le sigh. This is frustrating. The Odin option is looking to be my best bet it seems.
Tizamarou said:
im also having a slightly similar problem
Problem : The screen after a sleight amount of time of being on, or sometimes instantly when opening the lockscreen it freezes for 10-15 sec then shoots black lines across it, then reboots.
Things ive tried :
1. Installing a new rom ( from AOKP 4.4 and Triforce 4.3)
2. Changing modem (from MJA, MK2, NAE)
3. Changing the type
of Gapps i was using. (4.3 gapps for triforce, aokp 4.4 gapps, and pa gapps)
Current Phone Info:
Rom: aokp_jfltespr_kitkat_nightly_2014-02-08
Modem/Firmware: NAE
Gapps: Pa.gapps 4.4.x
Let me know if you need anything more! plz!
Click to expand...
Click to collapse
Since you are running a custom source-built ROM, first thing to do would be to ODIN a stock ROM. If the problems go away, you have your answer. If not, this would likely be a warranty issue. Of course you tripped KNOX most likely already.
sputnik767 said:
Ok, first of all, do not root your phone. As you admitted yourself, you have limited experience in this area, and there is nothing that rooting will do for you. Not to mention, if you think you have a bad cache partition, you don't need root to fix it. Your phone is stock, running the stock kernel, there is no reason to suspect voltage issues that are not hardware related. If you root the phone, you will likely trip KNOX, and void your warranty.
My personal opinion is that your phone has a hardware problem. If you want to truly start over, either recover your phone through KIES, or better yet, download and flash via ODIN a stock MK2 ROM from this forum. Since this is a stock, signed ROM, you will not trip KNOX, and it will rewrite every partition properly on it's own. This is all assuming you don't have a hardware problem. But do not go ahead and try to fix anything yourself besides what I mentioned. You will not succeed, and likely lose your warranty in the process.
Click to expand...
Click to collapse
Alright I'm a little confused as to what exactly I should be using. I found this:
http://forum.xda-developers.com/showthread.php?t=2575470
which is a stock ROM. Although I also found this:
http://forum.xda-developers.com/showthread.php?t=2259513&highlight=odin
which is the stock firmware.
Which one do I use, or do I use both of them?
Dfeeds said:
Alright I'm a little confused as to what exactly I should be using. I found this:
http://forum.xda-developers.com/showthread.php?t=2575470
which is a stock ROM. Although I also found this:
http://forum.xda-developers.com/showthread.php?t=2259513&highlight=odin
which is the stock firmware.
Which one do I use, or do I use both of them?
Click to expand...
Click to collapse
Neither. Use this one : http://forum.xda-developers.com/showthread.php?t=2601443
Follow instructions in the thread. This is a completely stock rom with no root or mods and will not trip the Knox bootloader. If you flash anything other than this, including custom recovery, cf autoroot, etc, you will void your warranty.
rebooting
i had this problem once and it was related to a corrupt file on my sdcard believe it or not. there are Defraggers out there for your android file system and internal SD card but your Ext sc you would have to do on your PC. it worked for me. the one i used is called CLEAN i got it off amazon app store.
cyberweasal
Dfeeds said:
Well for starters, high everyone!
I have an issue with my S4 and I've searched all over but none of what has been recommended helps.
The issue I have is that my phone will restart about every 10 minutes (give or take). I used Reboot Logger to determine this. The phone only restarts when it is idle. It WILL NOT restart if I am using it (screen is on). The weird part is that it doesn't even go through the whole reboot sequence. The screen will stay black the entire time. The notification button pulses and the home buttons will light up like it was restarting though.
I had a bad battery and had it replaced with a stock Samsung battery. I've tried pulling the SD card, pulling the battery for 10 minutes, pulling the battery while the phone is on, and I've performed two factory resets.
The one thing I have noticed is that, after performing the factory reset, I get an "error" under the little android dude. This also happens if I do a cache wipe.
My model is the SPH-L720 running on android v4.3. The phone has never been rooted and there are no software or firmware updates that are found.
I was beginning to think that this was a hardware issue but the consistency in reboot intervals makes me believe otherwise. At this point I'm at a loss. I rooted my old phone but my experience in that area is very limited. I have read that the cache partition is bad from the factory on some of these (hence the error message) so I was thinking about rooting the phone and trying to use a good cache partition, but that's the only other option I could think of.
Click to expand...
Click to collapse
sputnik767 said:
Neither. Use this one : http://forum.xda-developers.com/showthread.php?t=2601443
Follow instructions in the thread. This is a completely stock rom with no root or mods and will not trip the Knox bootloader. If you flash anything other than this, including custom recovery, cf autoroot, etc, you will void your warranty.
Click to expand...
Click to collapse
That solved my problem, thank you! I spent the last couple days testing it just to be sure I wouldn't be crying wolf. The phone has yet to restart on me even while charging or using wifi. The error message I would receive after a cache wipe or factory reset went away as well. It makes me wonder if the bad partition was what caused my old battery to fail.
Dfeeds said:
That solved my problem, thank you! I spent the last couple days testing it just to be sure I wouldn't be crying wolf. The phone has yet to restart on me even while charging or using wifi. The error message I would receive after a cache wipe or factory reset went away as well. It makes me wonder if the bad partition was what caused my old battery to fail.
Click to expand...
Click to collapse
Great, I am glad it worked out, and hopefully your problem is resolved. I doubt that your old battery failed due to a bad partition, and I have to wonder how your partition got messed up in the first place, but that's just a curiosity and is irrelevant in the grand scheme of things. Just remember that if you decide to root, cf_autoroot works but will trip the KNOX bootloader and potentially void your warranty.

[Q] Reboots after Lollipop

Verizon Note 3 here, I received the Lollipop ota today and thought no harm in taking it as I was already stuck without root on 4.4.4.
It worked ok for the first couple minutes, then a reboot, then same thing, about 5 minutes and a reboot. Sometimes ~2 minutes, seems using it in any situation made the reboots happen. I did a factory reset thinking that would clear things up. Unfortunately now it is even worse, as it's rebooting anywhere from the first touch to the screen, to about 15 seconds of activity, literally dozens of reboots.
I downloaded the update on my pc and installed via Odin hoping that the ota was just corrupted or some bad luck like that. Nothing changed at all.
It will idle after booting just fine, I just can't do much of anything, every touch of the screen feels like a roll of the dice. Every few reboots or so I can make it to settings maybe but haven't been able to actually change much of anything, not that it would seem to matter here.
I've flashed via Odin twice, cleared the cashe many times, factory reset 3 or 4 times. Am I screwed here? What else to try?
*UPDATE* I flashed back to 4.4.4 with Odin and no more issues. It appears that my device alone is completely incompatible with the new firmware.
I should also note that I tried airplane mode, safe mode, and removing the sd card with no improvements.
After hours of messing with this thing and nearly giving up, not half an hour after I post here for help, I seem to have found a solution, although hopefully not a permanent one. The problem was happening when I would touch the screen, not scrolling ever, but making selections. On a whim I turned off sound and bam, no crashes.
I would still love it if someone had some insight about this problem, or better yet a solution.
I'm not sure yet if it is just the keypress sound that is killing it, or all sounds. I never did have any issues with the stock keyboard clicks now that I think of it, only the menu press sound. In any case it's not every time it made the sound, just half the time or so. Anything anybody could add to this would be appreciated.
*Edit* Not a solution, but it did help.
Well it's not as stable as I'd hoped. More like before the first factory reset now, but still not good at all. The various sounds definitely trigger crashes quickly(menu options, volume pings, mp3 songs from sd card), but regular silenced menu presses do sometimes as well still. Phone also bootloops several times often before it can get booted stable and 100% always crashes immediately if I try to unlock the screen in the first 5-10 seconds after booting up. Not sure if I'll be able to call or text as it's too late to test that atm. I'll update tomorrow, any insight appreciated.
I would say a bad download but I don't remember if ODIN checks MD5 sums (pretty sure it does). I would do a full wipe and reflash the stock image with odin
I am 100% stock not rooted never been rooted 5.0 vzw and I have had a couple of reboots. Never ever had one on this phone before. My old note 3 was rooted but I got this replacement after the root exploits had all been closed.
ehh not all have been closed
What is the root exploit for Verizon Note 3 with 5.0?
recDNA said:
What is the root exploit for Verizon Note 3 with 5.0?
Click to expand...
Click to collapse
None at the current time but CVE-2014-8609 seems like it could be some use
I spoke too soon when I said the phone was usable now. At best 5 minutes of light use as anything seems to crash it now. I did get a fresh image and used it with Odin with exactly the same result which makes me think its my phones hardware or something. Just seems crazy that it was working just fine before the update. The reason I pushed to 4.4.4 and lost root is because my phone suddenly started an issue where it would crash when making or receiving calls. It wasn't caused by any new apps or anything, just out of nowhere. I tried everything then updated as a last resort, carelessly I went to 4.4.4 instead of staying at 4.4.2 and lost chance of root, but it solved the problem I was having. I wonder if the issue is related somehow.
I was able to odin back to 4.4.4 and it's working fine so far, I assumed that you would not be able to revert back like the last ota and just tried it as a nothing to lose last effort. This is very important news to anybody that is having major issues with 5.0. Maybe, just maybe I'll try it again if they make an update patch for reported issues.
But for now, 4.4.4 it is for me.
VZW Note 3 update to Lollipop
I just finished the Lollipop update and my phone is working great for the past 30 minutes. Seems a little slower then usual but have had no issues besides my phone locking up after downloading the update, may have been due to my phone running down to 14%, but after removing the battery for 20 secs and putting it back on, phone came back on, I plugged into charger and started the update. Will post later if I have any issues.
I have been trying unsuccessfully through odin to downgrade but it keeps failing in odin, I downloaded the official firmware from sammobile.
Just curious if u r tried reinstalling newer odin? Try different USB port and cable. At this point maybe even try different pc if u have access to 1

Random reboots with ZUK Z1 - neverending story

Hi,
I am reading from time to time here at xda about random reboots issue with ZUK Z1, so here is my short story.
I am the user of ZUK Z1 since last year at the time there was only COS12.1 and CM12.1 available. The phone was working great for the first few months, no single random reboot, even with heavy usage and tons of root tools like xposed framework, greenify (with exp. mode), amplify and other experimental tools etc. Rock solid stability, CM12.1, ZUI, COS12.1, no matter which one.
Some day, somewhere beetween feb/march this year I started to see occasional random reboots, sometimes once a week and sometimes three times a day. After the last one of this random reboots, the phone refused to boot. No recovery mode, no charging screen, no fastboot, even no access to qualcom recovery port for use with QPST and QFIL tools.
Tried to drain the battery and charge again with no success, tried to soft-restart by power button - no success. The thing that helped after phone sitting on desk for next three months, was to dissassembly the phone and reconnect battery. After this, the phone boots up again, bot the random reboot issue is back, no matter CM12.1, CM13 or COS12.1
And now the questions time:
The question is, is this a software issue after some of the updates or hardware issue?
Are there users with the random reboots problem with the newest firmware?
How to debug and catch this random reboot on the logs without ADB connected to see what is going on?
What have i done to fix the issue:
- reflash phone many times with different versions of COS12.1 and CM13
- flash fresh .zip from recovery
- flash directly from fastboot with official COS images the support page
- fsck, partirion check for errors, etc.
- formated phone by QFIL tools
- tried to track the problem from logs, but so far no value information are stored after reboot
What i am going to do:
- install ZUI 1.6 to verify that the issue comes back
- as much as i can, use the device with ADB logcat connected by cable, to catch the occasional reboot
- recompile kernel with enabled options to store crash reason after reboot ( kernel pstore feature or last_kmsg )
I am in the same situation as you, investigating....
Please update your results, very interested to find if software or hardware problems....
Thank you.
Carlos
Are you restoring apps after you flash your phone? If so, try not to. Just install basic apps you need and see if problem persists, since Google restores app with it's data.
Phone rebooted in recovery, so I think it's a hardware problem.
Phone is traveling to China again.
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Fenomen007 said:
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Click to expand...
Click to collapse
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
errecez1 said:
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
Click to expand...
Click to collapse
I love everything in that zuk so hope it won't brick. When it happen i will just chargeback money from gearbest
Hello,
I'm in the same situation !
My phone randomly reboots and also freeze (have to do an hard reset).
Have you find any solution ?
I am also having this issue... I will probably send it for the warranty. I have tried a few different roms, even restored back to CyanogenOS and the reboots continued...
I got mine since October, haven't had any reboots so far.
I'm running the latest update from cos without root or custom rom.
Seems like a hardware issue to me, I have tried everything software side.
same issue
I'm also having the same issue,any fixes??
Random reboots just stopped happening on my device a week ago. Before that I was trying different ROMs and flashed different versions of TWRP but the reboots were still happening. Then the reboots just stopped from happening and now everything is working perfect. I think it is a hardware fault. Probably some electronics (cables or what not) on my device are now having contact but were not having it before, I don't know. But if you are experiencing rebooting issues, just send your phone to the repair.
Any fix to this?
Whenever I do dirty flash, my zuk z1 random reboot twice a week. It is highly recommended to do a clean flash if you want to avoid random reboot.
Clean flash = No random reboots. @sebeqone

N910F stock crash and bootloop after 6.0.1 update

Hello people of the world,
after reading a lot of posts here I still can't fix my phone's issues, so I need to post. Bear with me...
I have an N910F which was entirely stock and functioning without problems. Two days ago I accepted the official update. After that, the phone regularly lost connection to the mobile net, froze, and restarted. It would work for a short while until it froze and restarted again and again. When I tried to use the camera, the live picture was completely distorted. The phone crashed and has then gone into a bootloop.
I pulled the battery, did a recovery start and wiped the cache. No difference. Factory recovery next, no difference.
I have since tried several stock and custom firmwares, always taking care to follow instructions and use the correct bootloaders, modems, etc. TWRP is working.
When I flash a stock firmware, it will go into a bootloop. With any custom ROM, it will crash during startup (logo) and switch off.
Any help would be greatly appreciated!
Protect the eMMC?
So, after more reading I began to suspect that the eMMC had moved on to the valhalla of electronics. Sent my phone to service where my suspicion was confirmed. Luckily, they were able to replace the chip without having to put in a new board.
Is there any way to prevent this kind of failure again, or at least make it less likely?
Yes this is a known issue after latest update you could you install only one application called wakelock so that your phone doesn't reboot and CPU keeps awake
nicholes said:
Yes this is a known issue after latest update you could you install only one application called wakelock so that your phone doesn't reboot and CPU keeps awake
Click to expand...
Click to collapse
Thanks! I had read about that.
Got my phone back from service today, they had flashed stock 5.0.1. After checking that it worked I flashed RR 5.8.4 and installed Wake Lock Powermanager. I searched for a comprehensive tutorial on what the settings do and which to use. Right now I set it to PARTIAL_WAKE_LOCK (4) but I'd like to read more about it. Any tips on that?
tullian said:
Thanks! I had read about that.
Got my phone back from service today, they had flashed stock 5.0.1. After checking that it worked I flashed RR 5.8.4 and installed Wake Lock Powermanager. I searched for a comprehensive tutorial on what the settings do and which to use. Right now I set it to PARTIAL_WAKE_LOCK (4) but I'd like to read more about it. Any tips on that?
Click to expand...
Click to collapse
installing power wakelock and setting up on partial wake lock is enough.if you get trouble in starting your phone remove its battery and put your phone in refrigerator for five min.and try to start your phone.this problem also related and happens after the latest update

M9+ Marsmallow random restart problem

Hi!
First: Sorry for any miss spelling.
I successfully installed Marsmallow on my device with a weird way, but I have a problem with it.
It turns on well and I can use it (no bootloop or freeze on HTC logo).
After a random amount time, it seemingly freezes and exactly 10 secs after, it restasts itself from the HTC logo.
First, my way of installing 6.0:
I experienced the 25% error when I first tried to install 6.0 with the legit OTA software upgrade with my Europe version M9 plus (I Don't remember it's original build number, but this is a European modell). So I started the trial/error way of upgrading.
First thing was, bootloader unlock, and factory reset through recovery.
Second was finding here on xda a RUU collection for this device here
And I downloaded this one:
0PK7IMG_HIAU_ML_TUHL_L50_SENSE70_MR_HTC_Europe_1.85.401.6_Radio_1.1506V24P21.2005.0505_HT[W.T]_release_446584_signed.zip
I renamed and installed it with download mode.
I barely set it up, knowing what is my goal, and started OTA from there.
In short:
3 security update popped up for Lollipop, and then the first Marsmallow update.
It got through the 25% error, and installed without any problem, and with many update reboot.
After it booted, I checked if any more update was available and a second (security/bug fix) update popped up. (More on that later)
I did not updated thinking I got this far I might as well set it up (it is my daily driver).
I started to download my apps, but in the middle of it, freeze and automatic reboot.
I though it was okay, I continued the downloads and got into the settings to set that up... random freeze and reboot.
These happened random , not related to anything
I started to worry so I did that update.
After that, the problem remained, but less frequent and still seemingly unrelated.
What I tried:
Safe mode - nothing changed.
Factory reset - nothing changed.
First setup, then cache reset - nothing changed.
Keeping the phone's temperature low and monitoring it - nothing changed except it was cooler a bit of course.
Tried to block every possible app (even some system apps) without root access and using it a bit - nothing changed.
I tried these with the first 6.0 update as well.
This is where I need help. Any ideas what is the problem? I can post screenshots if needed.
I really like this phone despite the negative reviews and the lack of custom roms.
Thanks for every question and answer!

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