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Nexus 4 Back glass shattered, won't power on.

Hey All,
The other night my phone back glass panel shattered while inside my pocket. I'm not sure when/how it happened. Now, I have a solid red light when charging and the phone will not turn on. I've tried various combinations of holding power + volume down, but to no avail.
I've got a ton of pictures and some saved games data I'm trying to get off the phone. Is there any way to do this?
Also, I called google and they are sending me a new one, but I didn't mention the broken glass. Do you think this will be an issue? I've also had it rooted for about 1 month now.
Any help will be greatly appreciated.

BNCole said:
Hey All,
The other night my phone back glass panel shattered while inside my pocket. I'm not sure when/how it happened. Now, I have a solid red light when charging and the phone will not turn on. I've tried various combinations of holding power + volume down, but to no avail.
I've got a ton of pictures and some saved games data I'm trying to get off the phone. Is there any way to do this?
Also, I called google and they are sending me a new one, but I didn't mention the broken glass. Do you think this will be an issue? I've also had it rooted for about 1 month now.
Any help will be greatly appreciated.
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Click to collapse
You will need to open the back cover and unscrew the two screw pins that are holding the battery. Flip the plate over and put it back in and screw them back together. You will need a T5 torque screwdriver and small philip screwdriver. The phone should power on now.

scream4cheese said:
You will need to open the back cover and unscrew the two screw pins that are holding the battery. Flip the plate over and put it back in and screw them back together. You will need a T5 torque screwdriver and small philip screwdriver. The phone should power on now.
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Arg, T5 of course! I've got a T6. I just ordered a set on Amazon and it should come Tuesday. I'll let you know how it works out!
Thanks for your help.

BNCole said:
Arg, T5 of course! I've got a T6. I just ordered a set on Amazon and it should come Tuesday. I'll let you know how it works out!
Thanks for your help.
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So do you still have to return the phone for the replacement? LOL

scream4cheese said:
So do you still have to return the phone for the replacement? LOL
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Yeah, I'm not really sure. If I fix it myself... they might not take it. But I really want those pics off so I'm going to give it a shot anyhow.

BNCole said:
Yeah, I'm not really sure. If I fix it myself... they might not take it. But I really want those pics off so I'm going to give it a shot anyhow.
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Try this video.
http://www.youtube.com/watch?v=AZDAIgwbXk4

I don't see any reason why they shouldn't charge you for the second phone: the screen on the first shattered - mechanical damage, it has been opened - this is not allowed. All these will leave you without warranty.

fatum2002 said:
I don't see any reason why they shouldn't charge you for the second phone: the screen on the first shattered - mechanical damage, it has been opened - this is not allowed. All these will leave you without warranty.
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The black glass shattered while it was in my pocket. The screen is fine. It sounds like a manufacturers defect to me.

BNCole said:
The black glass shattered while it was in my pocket. The screen is fine. It sounds like a manufacturers defect to me.
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Im sure once they see the shattered glass they'll charge you for the replacement..should of told them from the begining what happened and atleast tried to explain. :/
Sent from my Nexus 4 using xda premium

drmclove69 said:
Im sure once they see the shattered glass they'll charge you for the replacement..should of told them from the begining what happened and atleast tried to explain. :/
Sent from my Nexus 4 using xda premium
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Oh I did. The lady said broken glass voided the warranty. So I hung up and called back and just didn't mention it.

I don't get it, whats the warranty good for if shattered glass voids the warranty?...
the whole phone is practically a glass statue.

Nirkon said:
I don't get it, whats the warranty good for if shattered glass voids the warranty?...
the whole phone is practically a glass statue.
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Exactly. The glass breaking randomly should be covered by the warranty, since it's the damn problem. They even updated the design to include nubs on the bottom of newer models to prevent the glass from touching any surfaces 100% flat.
I had to order some plastic tools to open the case. They should come tomorrow. The new phone hasn't came either, ordered Friday night.

BNCole said:
The black glass shattered while it was in my pocket. The screen is fine. It sounds like a manufacturers defect to me.
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it may be a manufacturers defect, but the fact the device is going to be tampered with, and opened up; at least from a business standpoint, they shouldnt have to replace it. i hope it all works out for you, but on their end, giving you the refund/replacement would be questionable business practice. they lose money from it but gain customer satisfaction... tough call lol.

Update:
My pry tools came into today and I was able to remove the back. I then removed 1 battery screw and I cannot remove the second one. It is so ridiculously tight that it started to strip the screw. I switched to a flat head that fit exactly and the screw bent the flat head. (cheap metal i guess)
So my plan now is to go to the hardware store and get a brand name 1.0 precision flat head which will hopefully work. If that doesn't work I think I have a small enough drill head to drill the screw out.
One problem after another... this phone is really pissing me off.

[SHARE] OnePlus One drop test.

Ouch... Need some more protection...
http://www.youtube.com/watch?v=Bjx0fUpBd-U&list=UUmlsu3V3SzIm2Jmo0S0qiMg

Not really, phone is so cheap, it doesn't feel that bad. I have my note3 with its massive case, And the opo for going out lol.

mrbkkt1 said:
Not really, phone is so cheap, it doesn't feel that bad. I have my note3 with its massive case, And the opo for going out lol.
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But the thing is you cannot buy another One once it breaks. I would rather carry my Nexus 5 out than the unattainable Oneplus
My friend dropped mine on hard rocky concrete pattern just a day after I got the phone, it fell face down but surprisingly it didn't shatter, the top left edge of the screen has a chip and the bottom part got shipped exactly like in the video same f%^ing spot.
I'd say that OPO is pretty well built, the only other phone that fell on concrete and didn't break was Xperia Z2 and that thing is a tank.

venky716 said:
But the thing is you cannot buy another One once it breaks. I would rather carry my Nexus 5 out than the unattainable Oneplus
My friend dropped mine on hard rocky concrete pattern just a day after I got the phone, it fell face down but surprisingly it didn't shatter, the top left edge of the screen has a chip and the bottom part got shipped exactly like in the video same f%^ing spot.
I'd say that OPO is pretty well built, the only other phone that fell on concrete and didn't break was Xperia Z2 and that thing is a tank.
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No but it is easy to repair. You can also order the screen for cheap. Head over to the One plus forum to find the thread.

I actually dropped this thing lol. Charging cord is so short, and so "stuck" to the phone, that I went to check it when it was charging, and it got yanked back out of my hands, and hit the edge of the bed frame, and made a tiny dent in the chrome bezel.

venky716 said:
...My friend dropped mine on hard rocky concrete pattern just a day after I got the phone...
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Is he still alive?

kreoXDA said:
Is he still alive?
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Unfortunately yes, he got pounded but managed to survive. I also forgot to mention he was drunk.
PS: He is in New York now. I'm seriously regretting not to have finished the job. Let me know I'll PM his address, if you could do me the favour. :silly:

Actually, you don't need to drop it. Just holding it is fine.

drop test? ... too much money? ^^

I wonder how people can afford drop tests... I mean, it's like throwing money in the bin, right? Do you have some kind of insurance, or do you to try to get the money back with YouTube advertisements? I don't get it...

just another cracked screen here..

Almost caught it before it hit the ground too... So Sony customer service is a joke. she said they probably wont cover it.. does anyone have any idea how much they will charge me to fix it if they deny my warranty claim?
. screen is cracked and touchscreen is totally unresponsive. was dropped from waist height.. screen shattered right away.. buyer beware..

crxmax said:
Almost caught it before it hit the ground too... So Sony customer service is a joke. she said they probably wont cover it..
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you dropped the phone and it broke. why would they cover it?
if you crash your car, do you run to the dealer expecting a free repair?

Well, mine fell the other day from shoulder height and i'm glad there wasn't even a scratch on it after the fall D:
Sent from my D5833 using XDA Free mobile app

crxmax said:
screen is cracked and touchscreen is totally unresponsive. was dropped from waist height.. screen shattered right away.. buyer beware..
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sorry this happened, man. each time i hold the phone i'm scared imma drop it.
out of curiosity, were you using a screen protector or case?

crxmax said:
Almost caught it before it hit the ground too... So Sony customer service is a joke. she said they probably wont cover it.. does anyone have any idea how much they will charge me to fix it if they deny my warranty claim?
. screen is cracked and touchscreen is totally unresponsive. was dropped from waist height.. screen shattered right away.. buyer beware..
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Why must you make yet another seperate cracked screen topic for this?
And of course they won't cover it, you dropped it! You should've bought an insurance if you want coverage for damage that is your own fault.

Your drop = your fault.
I can't get your point actually

i was using the skinomi front, back and side skins. i know they wont cover it. just sucks that sony is making a phone that cant survive even one drop. what since customer service cant tell me how much it is to fix it i was looking here to see if anyone knows?

All phones can get a cracked screen when dropped. Some times on the first drop, others survive many falls. It's all about how it lands. My S3 cracked from a fall out of my pocket when I was sitting on the ground, so max 15 cm. It landed with the display down on a sharp rock. Pure bad luck..

I guess there's no point in keeping this thread open now...
---> Thread closed

Dust under glass.

After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.

You sure it's under the glass and not just stuck to the top? It's strange that dust could get through. If so, I would contact the retailer and get it exchanged as it sounds like a defective handset.

VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
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I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?

timtom67 said:
I'm having the exact same problem...it is driving me crazy.
Do you also own the black version?
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Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.

VEAWA said:
Yes, black version.
I went to Samsung customer service. They told they dont see nothing strange (of course). They offered to send it to Samsung official service on Madrid (Spain) to check if there is some kind of physical damage and let them decide what to do.
So probably i will do that on monday. other 2 weeks without my phone.
Someone else with this problem? I just want know if its a problem or something normal.
Cheers.
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Do you have any photos of it?
Sent from my SM-G935F using Tapatalk

Any little defects phone company's like to brush off so it saves them money and time.
Sent from my XT1575 using Tapatalk

VEAWA said:
After a couple of hours on my pocket i noticed that there is a lot of dust under the glass just on the top of home button. No way to clean it. It´s sucks, phone which is supposedly IP68 water and dust resistant in two hours looks like my old note 4. Can´t take photos for now.
Any of you guys with black phone also noticed that? I can live with but it drive me crazy.
Cheers.
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You meant something like this? I have it as well.

iz1pp0 said:
You meant something like this? I have it as well.
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That sure looks annoying.

iz1pp0 said:
You meant something like this? I have it as well.
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I noticed that on mine today, a quick scrape with my nail removed it

CuBz90 said:
I noticed that on mine today, a quick scrape with my nail removed it
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How can you put your nail inside this micro hole?

iz1pp0 said:
how did you put inside your nail there?
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I suppose it wasn't actually under the glass. It was at the side of the home button.
The issue in the photo looks more like light from the screen to me.
Sent from my SM-G935F using Tapatalk

From my personal experience and "investigation" I was able to remove most of the dust with a very thin sheet of paper and lots of patience. I put the paper between the glass and the frame and pushed the dust out. It took a long time though.
As for the investigation part it appears that the black coating doesn't extend all the way to the edge of the glass which means there's a very narrow part of the glass where the dust can get stuck and stay visible.
It's a near perfect phone with 2 very annoying downsides, fingerprints and dust getting stuck around the glass frame, at least with the black version.

I have this same issue. Driving me crazy...

If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?

krico said:
If these phones are supposed to be water resistant,have you tried to stick it under a tap to see if it washes out?
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No... wouldn't that ruin it cause it water resistant but I don't think under any pressure though..

I have that issue around the speaker grill mesh
https://goo.gl/photos/VUv6LyYvH5KQQ6iF8

I have dust as well around the ear piece grill and around my home button.
Sent from my SM-G935T using XDA-Developers mobile app

It's annoying as hell but I guess I live with it unless it makes it way to the camera or the proximity sensor

Sounds like a defect.
Dust under the screen means that your phone is not water proof.
Id go back to the store and get another one.
I had this with a gaminng system. Took it back and got another one.

It does not mean it's not water proof it just means it's not sealed around the edge, it's sealed further in as there's a small crevice

Camera glass broke in pocket

Must've leaned against something while the phone was in my pocket but it broke without me knowing so the impact couldn't have been very much.
Cheap poor quality glass on the camera for it to break that easily without me knowing in my pocket during its first 12 hours of use.
For some reason I can't figure out how to embed an image so here is a link to the damage
https://imgur.com/a/3b0hPiY

I find that hard to believe. Cnet dropped the phone numerous times on concrete and the glass covering the camera was the *only* thing to survive.. You must have really hit it hard. Nonetheless I do feel bad for you. What are you going to do?
Please keep us posted.

Chotu88 said:
Must've leaned against something while the phone was in my pocket but it broke without me knowing so the impact couldn't have been very much.
Cheap poor quality glass on the camera for it to break that easily without me knowing in my pocket during its first 12 hours of use.
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Doesn't need to be a hard hit if it was a small point that hit the screen. Remember the pressure applied to the glass is a combination of the force and the size of the contact point.

Exactly. But I have ti admint I was also surprised by the CNET Video - phew.
For the OP, the Camera Glass is relatively easy to replace as part of the back.

All the drop test videos I see shows the camera being the last thing to break from extreme heights. Maybe something pointy struck it.

Swimguy14 said:
I find that hard to believe. Cnet dropped the phone numerous times on concrete and the glass covering the camera was the *only* thing to survive.. You must have really hit it hard. Nonetheless I do feel bad for you. What are you going to do?
Please keep us posted.
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Wasn't able to get it repaired as the Samsung stores didn't even have the phone launched when this happened.
I have to wait around with a broken camera glass until they have the spare parts to replace it.
But I will have to suck it up and pay 1 or 200 hundred bucks to repair it.

If you paid with credit card, check if your credit card has accidental damage protection

Rotten luck man. I feel for you. Quickly get it insured

Swimguy14 said:
I find that hard to believe. Cnet dropped the phone numerous times on concrete and the glass covering the camera was the *only* thing to survive.. You must have really hit it hard. Nonetheless I do feel bad for you. What are you going to do?
Please keep us posted.
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I find it easy to believe. If you tap the camera housing with your fingernail, it sounds and feels incredibly flimsy, and you can even pick at the edge of the glass a little. I have concerns about the long term endurance..

In back pocket? It drives me crazy when I see phones in back pockets lol
Sent from my SM-G988U1 using Tapatalk

Swimguy14 said:
I find that hard to believe. Cnet dropped the phone numerous times on concrete and the glass covering the camera was the *only* thing to survive.. You must have really hit it hard. Nonetheless I do feel bad for you. What are you going to do?
Please keep us posted.
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johnwayne27 said:
In back pocket? It drives me crazy when I see phones in back pockets lol
Sent from my SM-G988U1 using Tapatalk
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Front pocket. Must've leaned against something that punctured it twice without me knowing.

unfnknblvbl said:
I find it easy to believe. If you tap the camera housing with your fingernail, it sounds and feels incredibly flimsy, and you can even pick at the edge of the glass a little. I have concerns about the long term endurance..
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Only thing I can pick at the edge is the preinstalled screen protector.

Can we get a picture?

Smashed camera glass s 20 ultra
Hi all, I too have this same issue. I recently posted it on the galaxys20ultra subreddit.

Khyle94 said:
Hi all, I too have this same issue. I recently posted it on the galaxys20ultra subreddit.
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And how were you able to fix it?
The Samsung store doesn't even have replacement parts yet for over a week now so now my s20 ultra has dust in the lens and is causing black marks in pictures. Keeps getting worse and worse.

Chotu88 said:
Must've leaned against something while the phone was in my pocket but it broke without me knowing so the impact couldn't have been very much.
Cheap poor quality glass on the camera for it to break that easily without me knowing in my pocket during its first 12 hours of use.
For some reason I can't figure out how to embed an image so here is a link to the damage
https://imgur.com/a/3b0hPiY
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Click to collapse
What did you end up doing? If you still have it, I'll buy it from you. List on eBay?

Oof that was painful to watch, Glad I put a skin on those camera lenses.
With a good case you are ready to go.
Bad luck man.

Sora94 said:
Oof that was painful to watch, Glad I put a skin on those camera lenses.
With a good case you are ready to go.
Bad luck man.
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What's a skin gonna do? Make it look nice that's all.
I put a tempered glass screen protector on my lens and the case gives the lens protection also

clone1008 said:
Only thing I can pick at the edge is the preinstalled screen protector.
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Are you saying there's a screen protector on the camera?

lawtq said:
What's a skin gonna do? Make it look nice that's all.
I put a tempered glass screen protector on my lens and the case gives the lens protection also
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Link for the glass protector for the lens? Thanks in advance