Related
I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.
It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.
Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
Click to expand...
Click to collapse
I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.
Did you try to install RSPL/HSPL then install stock ROM?
tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
Click to expand...
Click to collapse
I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.
Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.
problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
Click to expand...
Click to collapse
Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?
First, my apologies if this is already solved using this method , i searched for hours but didn't see it !!
I have found an alternate solution for the HTC Surround reboot issue, after trying new sd cards, charging overnight and reloading stock software ( all not working ), tried the first thing that i really should have tried, changed battery and now everything is working again with no boot loop !!!!
Before i tried swapping the battery the tri color screen was showing ' SD unknown 89 ' , and now after the battery swap is actually showing what ever SD i put in, so a bad battery could well be related to some of the SD card issues too, this could also be caused by a faulty charger which will both kill the battery and possibly fry you SD card !!!
Hopefully a few of you will find this really helpful, judging by what i have read there are alot of people who have tried all the tested methods such as swap the micro sd without any luck and are still stuck with a semi brick.
bluerichblue said:
First, my apologies if this is already solved using this method , i searched for hours but didn't see it !!
I have found an alternate solution for the HTC Surround reboot issue, after trying new sd cards, charging overnight and reloading stock software ( all not working ), tried the first thing that i really should have tried, changed battery and now everything is working again with no boot loop !!!!
Before i tried swapping the battery the tri color screen was showing ' SD unknown 89 ' , and now after the battery swap is actually showing what ever SD i put in, so a bad battery could well be related to some of the SD card issues too, this could also be caused by a faulty charger which will both kill the battery and possibly fry you SD card !!!
Hopefully a few of you will find this really helpful, judging by what i have read there are alot of people who have tried all the tested methods such as swap the micro sd without any luck and are still stuck with a semi brick.
Click to expand...
Click to collapse
I've the same problem , but i want to know where's the problem because i don't want to buy a battery and then find out that the problem is in the SD card !!
Mahmoud_Ali said:
I've the same problem , but i want to know where's the problem because i don't want to buy a battery and then find out that the problem is in the SD card !!
Click to expand...
Click to collapse
There is no way of knowing, start with the battery as it is the cheaper of the 2 to buy ( only about 10 dollars ) and if it doesn't work after a good charge then it is most likely the SD card[ !!
It is an old issue with the rebooting to HTC logo only over and over again and mostly it seems the SD cards were faulty but i have heard of people still with the issue and i found this to work but i can't tell you which is your problem, maybe you know someone with the same phone ? just try their battery and if it works you know it is just battery !!!!
bluerichblue said:
There is no way of knowing, start with the battery as it is the cheaper of the 2 to buy ( only about 10 dollars ) and if it doesn't work after a good charge then it is most likely the SD card[ !!
It is an old issue with the rebooting to HTC logo only over and over again and mostly it seems the SD cards were faulty but i have heard of people still with the issue and i found this to work but i can't tell you which is your problem, maybe you know someone with the same phone ? just try their battery and if it works you know it is just battery !!!!
Click to expand...
Click to collapse
my phone keep restarting mostly when i try to play Games
Mahmoud_Ali said:
my phone keep restarting mostly when i try to play Games
Click to expand...
Click to collapse
It could be related to the SD card, if games or data are stored here it could just be corrupted and preventing proper play and restarts the device, if it restarts at the same point every time is likely to be the issue but you will need to do a factory reset which will erase all data, so make sure you backup what you want to keep !!!
If the phone is working during normal usage and only restarts during games, it is likely due to overheating, the graphics are very demanding on the system and it is possible once the phone reaches an unsafe level, automatically shuts down to prevent damage to the motherboard or it can be a compatibility issue, if the games are old version on an updated Rom or vice versa !!
If the phone does not feel hot, it could be a hardware issue, if the phone is used excessively for games, it could also be a worn out graphics processor chip !
Restart again and again
I have issue that when insert the sim phone gets restart again and again and there is no such problem without sim card why ? please help
Ghfran said:
I have issue that when insert the sim phone gets restart again and again and there is no such problem without sim card why ? please help
Click to expand...
Click to collapse
It is probably a faulty Sim card reader, this is a replaceable part and is easily available on ebay , it is the same part which has the SD card holder, just search for Sim card reader flex cable on ebay, it is also an easy part to replace if you have a little experience opening up phones too !!
Hi All,
I've been getting the annoying sim card removed, please reboot phone error for a few months now, sometimes 15-20 times a day, other days maybe once or twice, o real reason why this happens its not movement related
I've had new a new sim and a new sim reader fitted with no change
A few other issues have arisen, speaker is dead during the occasional call and phone becomes fairly hot around the battery
im pretty sure this is hardware related as obviously Samsung have re flashed the firmware several times plus i have recently upgraded to 4.4.2
Problem is Samsung seem unable to repair it after 3 visits and 3 months without the phone, today they also told me they will not replaced the internals due to the knox status.
Any suggestions? - I've seen some people mention various roms have overcome the issue.
thanks
Did you try a different micro sim card? I guess that it is the issue.
Had this problem with iphone 4s. My sim card wasnt cut properly.
Sent from my GT-I9506 using Tapatalk
I did some testing today and it appears that the SD card issue regarding the notifications we've been getting is a hardware issue and cannot be fixed through OTA's.
All day long while I was sitting at my desk with my phone laying flat, I did not get the notifications but as soon as I left the house and put the phone in my pocket, I got my first SD card notification.
I can now recreate the notification every time by turning my phone upside down and slightly tapping my finger where the SD card sits.
I'll probably just wait until Samsung fixes this and then warranty it through Tmobile. They've never gave me problems when it comes to shipping replacement phones.
Sent from my SM-G935T using Tapatalk
Yep, its an issue with the sim card tray hopefully.
If it is i imagine theyll just ship out new ones to affected people. Dont want to have to return the whole thing if possible
I haven't got a single notification about my SD Card except for the first time after my phone boots up.
Zer0_ said:
I haven't got a single notification about my SD Card except for the first time after my phone boots up.
Click to expand...
Click to collapse
Me neither. Although I did Scotch tape the top of it just in case lol
Sent from my SM-G935W8 using Tapatalk
Doesn't happen with mine. When I first turned it on after inserting it I got the notification but then I just swapped it away maybe 3 times and it's gone for good.
Sent from my SM-G935V using Tapatalk
which is why you wait till all the defects on the 1st batches are sorted out
Yes its officially an hardware issue
I have had the same issue non-stop for a while. I did everything mentioned here without any exception. Its not only the notification. Its also when you are listening music and checking photos from your external SD card that the device suddenly stop responding. I have a friend who work for Samsung Canada and he is in a "high level position". They have been aware of the issue since March 11. All their first shipments (their first batch) has this issue. And they quickly worked on it for the second build. However, we don't exactly know when this second build will be on the shelves (they may already be or not). Sometimes, it takes months. Because they had a lot made before the launch. And they will pass all of those before going to the second batch with the fix. Its an hardware issue officially. Sad but we got a lemon. We are now stuck with it. I would certainly be more than happy to flag this on Twitter, Facebook, everywhere possible. Where is the facebook page to complain.
I guess I'm lucky then. I don't get SD card notifications.
I am a journalist in the tech field
And BTW, I've spoke to Samsung Canada for 2 hours with a supervisor and they will not admit this is a problem so no they will not ship new devices to affected people. As I have commented on my last post, I know from from a trusted source at Samsung (high level employee) that it is a hardware issue and that it will be fixed with new batch. However, he did not know when this new batch would be on the shelves. This could take months as they will sale the first batch first. Samsung Canada will not acknowledge and will not give people other devices.
I had that on my first S7 edge...2 replacements later the problem was gone...
Sent from my SM-G935F using Tapatalk
I preoredred from samsung and got my s7 edge on 8th of march and have no sd card issues. I have samsung 64gb pro micro sd card.
I only get it right after a reboot and that's it...
Please note that this can go away for a few days but will come back. No matter what you do (hard reset = I did 8 times), 2 micro SD, one Sandish and one Samsung = same problem. Unfortunately, it is a hardware issue. If I were you, I would protect my phone with a case and screen protector (to ensure to keep full warranty of the device) and wait a few months to get a phone from a new batch. I have a friend who works at Samsung Canada and he anonymously told me that this is a known issue by Samsung who will not admit it and they will still sale the batch that was previously build with this issue. Once they get new batch, this will be fixed. Also, my assumption is that the issue will get worse overtime (sun, cold, bending, pockets, etc). Good luck.
what's the problem?
SD card notifications? what notifications does the SD card give? I only encountered the reformat it on first insert and every time I reboot.
Dark_Wizard said:
I only get it right after a reboot and that's it...
Click to expand...
Click to collapse
mine does the same
is the normal or ....................
The problem is more than the notification use your SD. Listen to music for a while and at the same time access your pictures on the SD. It may not do it for a while, but it will eventually. Everything will freeze (no SD recognized) until you restart the phone. I have 6 friends who bought the phone and it did eventually do it. I did reformat and hard reset, and every possible steps 8 times and it does come back.
Christian99 said:
The problem is more than the notification use your SD. Listen to music for a while and at the same time access your pictures on the SD. It may not do it for a while, but it will eventually. Everything will freeze (no SD recognized) until you restart the phone. I have 6 friends who bought the phone and it did eventually do it. I did reformat and hard reset, and every possible steps 8 times and it does come back.
Click to expand...
Click to collapse
you are pathetic!!!!!
Christian99 said:
The problem is more than the notification use your SD. Listen to music for a while and at the same time access your pictures on the SD. It may not do it for a while, but it will eventually. Everything will freeze (no SD recognized) until you restart the phone. I have 6 friends who bought the phone and it did eventually do it. I did reformat and hard reset, and every possible steps 8 times and it does come back.
Click to expand...
Click to collapse
i have this phone for just 5 days and for the last 4 days i got this notification every reboot, but today, it just disappears. the last thing i did was transferred all apps possible to sd (external) as i could not do a back up (titanium backup) due to low memory.
ayongkot said:
i have this phone for just 5 days and for the last 4 days i got this notification every reboot, but today, it just disappears. the last thing i did was transferred all apps possible to sd (external) as i could not do a back up (titanium backup) due to low memory.
Click to expand...
Click to collapse
The notification when you reboot the phone is totally normal. What is not, it's the random eject when you use the SD content. Some people have better device than others. I had pre ordered mine. Your 5 days purchase may be in the new batch. I don't know this for sure though.
mitko76 said:
you are pathetic!!!!!
Click to expand...
Click to collapse
What did he do?
Since I updated to Nougat my Axon 7 G it killed 3 microsd card ... 2 Samsung Evo of 128 Gb and 1 Sandisk 64 Gb ...
Anyone have experienced the same faults?
It's Nougat related obviously because it didn't do it with Marshmellow ...
Anyone knows anyway to solve it?
Thanks ....
By the way with killed I mean that they have turned read -only and cannot be formatted or deleted or writed anymore , the data is still there but cannot be modified ...
raptor17 said:
Since I updated to Nougat my Axon 7 G it killed 3 microsd card ... 2 Samsung Evo of 128 Gb and 1 Sandisk 64 Gb ...
Anyone have experienced the same faults?
It's Nougat related obviously because it didn't do it with Marshmellow ...
Anyone knows anyway to solve it?
Thanks ....
By the way with killed I mean that they have turned read -only and cannot be formatted or deleted or writed anymore , the data is still there but cannot be modified ...
Click to expand...
Click to collapse
try using diskpart for formatting them.
Code:
diskpart
list disk
select disk *
clean
create partition primary
maybe this helps.
Is the phone encrypted? Maybe affects SD too. Have you set SD or internal as default save?
it killed my 32 gb uhs 3 card a couple of months ago
Mine has the same issue. I even got a replacement and it does the same. Tried different SD cards, the same. It seems like if you have the SD card in there as the primary saving location, it will corrupt it within days (make it read only). I also tried the commands jojofreddy recommended above, and that doesn't work either. So this is another thing that ZTE messed up. It's a shame that a phone with so much potential sucks in so many different ways.
Same here
Same problem for me since the last update, SD card seems to be locked (Samsung Evo+128)
And I noticed that the phone sometimes crashes.... wasn't the case before
Same here...
I haden't used my Axon 7 in months because I broke the display. Finally got around to getting it fixed in July. The promised 10 day turn around time was actually more like 3 weeks. The new device was fine but my SD card started acting up, and the power button had to be pressed many MANY time (20 to 170 times) for the display to turn on. Removing the SD card fixed the issue, but the cards where messed up and could not be formatted.
It killed two 128GB MicroSD cards. Just shipped it back to ZTE for repair. I'm scared to loose another MicroSD card.
I think mine ended up breaking one, though I'm not sure. I had an 8gb sd on my Moto G 2 and had a swap file with swappiness 100 there, for about a year. After I bought my axon 7 I just popped the sd inside this one. 5 months later it got fried.
I still believe it was a coincidence, but I'm reporting anyways
No problems with my 128Gb SD yet and it's sandwitched in with 2 SIMs. Phone is on Nougat and encrypted with SD set as default storage.
You guys are making me paranoid!
Has ZTE fixed the SD card issues?
Nope,some people still experience this. it seems.
You need to join eu/usa zte forums and comment there too
mine saving location setting set as phone, it didn't kill my sd card since the day i purchased, it's like 1 yr ago.
@SunbP, RojasTKD,
I think the best way to solve such problem probably is to upgrade SD card with PC and then format SD card, have you tried this way?
William Guo said:
@SunbP, RojasTKD,
I think the best way to solve such problem probably is to upgrade SD card with PC and then format SD card, have you tried this way?
Click to expand...
Click to collapse
Yes, of course.
I can not format or delete anything from the card no matter what. Even downloaded the official formatting app for the SD Association.
Nothing works.
@RojasTKD, could you share with us which country are you in? Which ZTE repair center are you experience? If you inform us such information, I probably help you for I know some guys who charge in ZTE repair center.
---------- Post added at 04:26 PM ---------- Previous post was at 04:23 PM ----------
[/COLOR @RojasTKD, you can use your PC to format your SD card, have you tried that?
RojasTKD said:
Yes, of course.
I can not format or delete anything from the card no matter what. Even downloaded the official formatting app for the SD Association.
Nothing works.
Click to expand...
Click to collapse
It's dead, nothing else will help. Usually when a card is dead and you try to format it, the percentage goes to 2 or 3% and then freezes there. Maybe you can claim warranty on the cards though
William Guo said:
@RojasTKD, could you share with us which country are you in? Which ZTE repair center are you experience? If you inform us such information, I probably help you for I know some guys who charge in ZTE repair center.
---------- Post added at 04:26 PM ---------- Previous post was at 04:23 PM ----------
[/COLOR @RojasTKD, you can use your PC to format your SD card, have you tried that?
Click to expand...
Click to collapse
In in the USA and My Axon 7 was sent to a repair center in Texas.
Choose an username... said:
It's dead, nothing else will help. Usually when a card is dead and you try to format it, the percentage goes to 2 or 3% and then freezes there. Maybe you can claim warranty on the cards though
Click to expand...
Click to collapse
Yes, and I'm quite certain the Axon 7 killed it. My Axon 7 would take MANY presses of the power button to turn on the screen (20 to 150+). Removing the SD card fixed the issues. SDcard would disappear at time or run slow. I got a brand new Samsung MicroSD card from Best buy and in a couple of weeks all the same issues happened. Two killed cards.
RojasTKD said:
In in the USA and My Axon 7 was sent to a repair center in Texas.
Yes, and I'm quite certain the Axon 7 killed it. My Axon 7 would take MANY presses of the power button to turn on the screen (20 to 150+). Removing the SD card fixed the issues. SDcard would disappear at time or run slow. I got a brand new Samsung MicroSD card from Best buy and in a couple of weeks all the same issues happened. Two killed cards.
Click to expand...
Click to collapse
After all these reports I'm scared to buy one and pop it in. I'm trying to get an OTG for external storage, but it's hard as heck to get an USB-C one here in Argentina
Same here it kiled my class 10 64Gb kingston sd card. Unable to mount/format it on osx/window/android...
Micro SD cards still have a really disappointing failure rate and lifespan in 2017 compared to all other storage in existence. Hard to tell if this is just anecdotal or if there's something about the Axon 7's software or card reading hardware that is creating a worse failure rate than average. Like a lot of issues with this phone it might stem from less than A+ quality control resulting in a fair number of bad samples. I searched the Axon 7 subreddit and couldn't find any topics related to cards failing and god knows people on reddit like to complain.