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I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.
Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App
imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back
Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.
My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|
http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.
the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.
Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.
I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew
Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!
I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.
When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App
Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew
Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?
I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App
I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.
I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.
Alright so this problem arrives roughly a week ago. I was hoping it'd be gone by now, but nope. Worse than ever.
For reference. I have a Samsung Galaxy S4 i9505. Unlocked LTE international version.
Roughly 2 months ago I rooted and flashed the Echoe a kitkat rom v18. I also have Philz recovery flashed....
My sim card keeps disconnecting while I'm not even using my phone. It doesn't even have to be moving. It just happens. I'll get a message from my phone saying that the sim card has disconnected and to restart to fix the problem..... This rarely works, as when I reboot, I get the error of no sim card.... its really started to get on my nerves. I doubt it's the sim card, as there's never been any problems with it. I will take it into my carrier today and have it swapped out for a new one.
I've seen this problem happen to other people on these threads,yet no answer has arrived. I've reset tp factory etc blah blah blah. I've even uninstalled the last 30 new apps I've installed, and the problem has yet to sort itself. I've tried taping the sim card, putting paper on the top and reinserting. Everything. It hasn't had any major drops for about 4 months so I doubt that is the issue. Only time it's dropped is when I drop it onto my bed....
Has anyone else had this problem? Have a fix? I can't stick it back under my warranty as I've flashed the recovery and rom... voids it does it not?
Any help would be appreciated. Thanks.
I suppose it could depend on modem vs wrong RIL, but unsure. I had such behavior on my old S2, but fixed it with proper modem/RIL combo. Have you checked your logs in data/logs? How many of anomalous logs you have there?
Tried popping in another Sim card, just to exclude yours?
This happened to me. I was using a cut up full size card, replacing it with a micro sim solved it. I replaced the sim tray anyway just in case it was that. It was 5 min job and the parts like a fiver
Sent from my GT-I9500
So I've replaced the microsim with another microsim (both were originally microsims). .. unresolved. Nothing has happened for the past couple of days until it happened yesterday... now nonstop again. I know it's not the sim because it happened even after I replaced it. It just had a couple of quiet moments. Now I suppose my next try is for replacing the sim tray myself. Fingers crossed. Also. No, I wouldn't know a clue on how to even get my logs. Haven't even thought of it. I'll do that when I next get the problem and am forced to reboot. Thank you.
Okay so I've found something possibly helpful. I've only just noticed that this usually happens when my battery hits 100%. I've removed all apps that tell me my battery info..... I hope that was the cause. I'll update tomorrow.
As the title suggests, my phone is coming up with "No SIM Inserted" warnings, and forces me to restart two or three times to get the problem to go away. This happens pretty much daily, at the minimum.
Restarting takes an annoying amount of battery and time, so it's a bit of a pain. The SIM eventually works, but it's not a good sign.
Since the card eventually works, I'd imagine that this is some sort of Firmware issue? My internet is horrible, so downloading it from sammobile would take forever. So I thought that I'd come get your guys opinion on it first on whether it's a hardware issue, or a software issue.. I've noticed a lot of other phones (such as the S4) having this issue, and I'm wondering if anyone has had any experience on fixing it?
It's unrooted so it's still under warranty.
Cheers,
Zaslamel42
zaslamel42 said:
As the title suggests, my phone is coming up with "No SIM Inserted" warnings, and forces me to restart two or three times to get the problem to go away. This happens pretty much daily, at the minimum.
Restarting takes an annoying amount of battery and time, so it's a bit of a pain. The SIM eventually works, but it's not a good sign.
Since the card eventually works, I'd imagine that this is some sort of Firmware issue? My internet is horrible, so downloading it from sammobile would take forever. So I thought that I'd come get your guys opinion on it first on whether it's a hardware issue, or a software issue.. I've noticed a lot of other phones (such as the S4) having this issue, and I'm wondering if anyone has had any experience on fixing it?
It's unrooted so it's still under warranty.
Cheers,
Zaslamel42
Click to expand...
Click to collapse
First thing I would try is clean the sim card then factory reset with the sim inserted. I had to do this with mine (once) but thought it was just a glitch so never posted about it. After that I'd try another sim to test the handset or replace the sim card if it was the same.
Had this problem in one of my older phones, can't remember which.
At some point your SIM will stop working altogether and reboots just won't fix it anymore.
I contacted my provider and asked for a new SIM and that solved my problem.
I think it's worth getting a new SIM, or at least trying with a different one.
launton said:
First thing I would try is clean the sim card then factory reset with the sim inserted. I had to do this with mine (once) but thought it was just a glitch so never posted about it. After that I'd try another sim to test the handset or replace the sim card if it was the same.
Click to expand...
Click to collapse
I'm not sure how I'd clean it, exactly. So I just sorta blew on it, and the tray. If it happens again I'll probably just get a new SIMcard.
iridaki said:
Had this problem in one of my older phones, can't remember which.
At some point your SIM will stop working altogether and reboots just won't fix it anymore.
I contacted my provider and asked for a new SIM and that solved my problem.
I think it's worth getting a new SIM, or at least trying with a different one.
Click to expand...
Click to collapse
The SIM is barely a year old, so it's a bit of a pain if I'll have to get a new one. However, it'd cost me nothing to get a new one, anyway.
Thanks a lot for your input. It only started happening about a week or two ago, so it probably is the SIM.
zaslamel42 said:
The SIM is barely a year old, so it's a bit of a pain if I'll have to get a new one. However, it'd cost me nothing to get a new one, anyway.
Thanks a lot for your input. It only started happening about a week or two ago, so it probably is the SIM.
Click to expand...
Click to collapse
When I had that issue, it was with a few days old SIM, sometimes they're just defective. I know what you mean about the hassle though.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
Clean the SIM with a pencil eraser.
I just would like to inform people about a problem that several G3 users are having. It seems that after a certain time, some of the units simply stop recognizing sim cards, rendering the phone practically useless. This is not a problem with the card itself or with the sim card reader. This is a problem that appears out of the blue (several people have stated that it began after approximately 2 years of use, this is also my case) and nobody has been able to identify the source of the problem yet. I'm very disappointed because I like this phone very much. I bought it new for more than 400 euros when it just came out and I was planning to keep using it for several more years, as I don't need a very powerful phone. In contrast, I have an old beat up Iphone 3gs, 7 years old, that is still perfectly working. I strongly advise against buying a G3 now, because you might one day have the unpleasant surprise I had. Personally I will never buy another LG phone. I feel that I've been ripped off, and I'd rather buy something cheaper (my Xiaomi Redmi Note 3 is on its way), since putting in the price doesn't even guarantee that you will have something reliable.
I found this also (I am on EE). The phone stopped reading the EE SIM card. I have a Virgin sim which works ( They piggyback on EE).
Sent from my iPad using Tapatalk
Stransky said:
I found this also (I am on EE). The phone stopped reading the EE SIM card. I have a Virgin sim which works ( They piggyback on EE).
Click to expand...
Click to collapse
This might be another, less serious problem, because the phones that have the issue I described can't detect any sim you put into them.
Hah! I've had my G3 for roughly two years and this problem has started to crop up. Through that process it's also burned 3 micro sd cards.
I've taken the phone apart to inspect the pins, the solders, everything seems fine (to me, but then again, I'm not a microboard engineer).
Changed my SIM, but every day or every other day I run into the sim card removed issue randomly and the phone proceeds to reboot.
Annoying as hell and I sure hope to keep this thread alive to find a solution.
I have exactly the same issue
Its truly a shame, since the phone has been great up until now.
FWIW, my phone doesn't connect to LTE at any time.
---------- Post added at 07:05 PM ---------- Previous post was at 06:27 PM ----------
Has anyone tried truly resetting the phone. As in not through the option given in the menu. I'm pretty ignorant about technical stuff, but surely there has to be a way of a getting a "deeper" factory reset.
valderrama10 said:
Has anyone tried truly resetting the phone. As in not through the option given in the menu. I'm pretty ignorant about technical stuff, but surely there has to be a way of a getting a "deeper" factory reset.
Click to expand...
Click to collapse
I've tried completely resetting the phone, erasing everything (format data) and installing several different roms doing a clean installation for each one of them, and the issue remains.
Professor Jones said:
I've tried completely resetting the phone, erasing everything (format data) and installing several different roms doing a clean installation for each one of them, and the issue remains.
Click to expand...
Click to collapse
... And there goes all my hopes.
i'm too so disappointment
There were a few additional tricks to try:
1. Slot in a piece of paper on top of the simcard to "tighten" the fit
2. Use compressed air to clear/clean the inside of the sim card reader pins
I have the exact same problem. I even had the sim card slot swapped out and it still does not recognize the sim card.
I've done some searching but not come up with any definitive answers....
Lately my phone(SM-G930V) has taken to bootlooping and heating up at random times...
This morning (4-4-18) it took a security update (G930VVRU4BRC2) and became completely unstable...
I tried everything...finally resorting to a full factory wipe and reset.
Still looping.
The SD card has been in it since day one (Feb 2016) it is a Sandisk 32gB...
On a whim I removed the SD card and the phone returned to normal.
I experimented with (4) other SD cards of varying brand and capacity and every single one threw the phone into a constant loop.
Obviously something bad has happened inside the phone with regards to the SD slot or how it reads it...
Just wondering if this is a known issue and if there might be any resolution ?
Thanks, Dan
I had a similar issue yesterday. To be honest I fixed it by flashing the att fw onto my verizon phone for oreo and then using adb to upgrade my phone to oreo. Now my phone is super stable and hauls ass. Jesus I love oreo.
I followed this guide https://forum.xda-developers.com/verizon-galaxy-s7/help/android-oreo8-0-verizon-s7-t3750452 when you go the guide page, do the method without the SD card.
BE WARNED it takes a LONNNNNGGGGGGGGG time to update. Took me probably 1-2 hours.
Im using a verizon phone with an att sim card so I didn't have any issues with the setup wizard. I heard some people on verizon having issues though, they fixed it by removing their sim card during the wizard after they pushed start.
Only thing I did different was used regular odin. You can try either though.
My phone is running superb now.
Scary thing is...this morning...it started looping again...
No SD card inserted at all...
I removed the tray and cleaned the SIM card with a pencil eraser (made the contacts nice and shiny) and it hasn't looped in almost an hour.
I'll look into reinstalling the firmware and upgrading to Oreo...
Been waiting for the update to come through normally...but hey...what ever it takes..
Dan
Worked for me man. Give it a shot. Like I said, Oreo is running flawlessly on my phone too. The phone is so snappy now.
danielzink said:
Scary thing is...this morning...it started looping again...
No SD card inserted at all...
I removed the tray and cleaned the SIM card with a pencil eraser (made the contacts nice and shiny) and it hasn't looped in almost an hour.
I'll look into reinstalling the firmware and upgrading to Oreo...
Been waiting for the update to come through normally...but hey...what ever it takes..
Dan
Click to expand...
Click to collapse
I don't want to alarm you, but first off, how old is the phone? Was it brand new when you got it or is it a used or refurbished phone? The reason I ask is because my previous phone I had, an LG G3, lasted 2 years. Right after my contract ended (non-payment plan at the time), it started exhibiting issues stating that the SD card has been ejected and then minutes later, the SD has been inserted. This would happen with any SD card. I eventually had to use the phone without the SD card and I flashed back to various previous images, custom ROMs, etc. No matter what I did, eventually the SD card would eject itself for some reason and then reinsert it self (it wasn't really ejecting but the phone thought I had removed it).
Turns out, it was a hardware failure in the phone. Eventually, one evening I was using it and the entire screen went black. Hooking it up to my PC resulted in nothing. It was dead. So, I don't want to alarm you, but this could be the precursor to a hardware failure going on in your phone depending on how old it is, etc. Hence my questions as to how old it was, and whether it was used or refurbished.
Might be time for a new phone. If it's fairly new and under warranty, you might want to swap it out (which usually results in getting a refurbished unfortunately), but you never know. You could always take into a repair shop and have them run some diagnostics on it as well.
Hopefully it's just something wonky with your software and a reimage fixes the issue. I've had mine for almost 1.5 years and so far, it's been running great. I've never rooted it or anything because for me, it does all that I need and performs well. First phone I've had (other than my G3) where I haven't had to root it or flash a custom ROM. For me, it works great, but I know that's not the case for everyone.
iBolski said:
I don't want to alarm you, but first off, how old is the phone? Was it brand new when you got it or is it a used or refurbished phone? The reason I ask is because my previous phone I had, an LG G3, lasted 2 years. Right after my contract ended (non-payment plan at the time), it started exhibiting issues stating that the SD card has been ejected and then minutes later, the SD has been inserted. This would happen with any SD card. I eventually had to use the phone without the SD card and I flashed back to various previous images, custom ROMs, etc. No matter what I did, eventually the SD card would eject itself for some reason and then reinsert it self (it wasn't really ejecting but the phone thought I had removed it).
Turns out, it was a hardware failure in the phone. Eventually, one evening I was using it and the entire screen went black. Hooking it up to my PC resulted in nothing. It was dead. So, I don't want to alarm you, but this could be the precursor to a hardware failure going on in your phone depending on how old it is, etc. Hence my questions as to how old it was, and whether it was used or refurbished.
Might be time for a new phone. If it's fairly new and under warranty, you might want to swap it out (which usually results in getting a refurbished unfortunately), but you never know. You could always take into a repair shop and have them run some diagnostics on it as well.
Hopefully it's just something wonky with your software and a reimage fixes the issue. I've had mine for almost 1.5 years and so far, it's been running great. I've never rooted it or anything because for me, it does all that I need and performs well. First phone I've had (other than my G3) where I haven't had to root it or flash a custom ROM. For me, it works great, but I know that's not the case for everyone.
Click to expand...
Click to collapse
Hahahahaha....
That's actually *very* funny.....
Phone was brand new out of the box 2 years ago....oh wait ?.....exactly 2 years ago...how do I know that ?...because the payment just came off my monthly bill.....
I was saying to the wife...."great...as soon as the phone is paid off it takes a sh&t".....
A coincidence ?...
I've been girding my loins figuring I need to run up to the Verizon store and get myself a new S9....ugh...
danielzink said:
Hahahahaha....
That's actually *very* funny.....
Phone was brand new out of the box 2 years ago....oh wait ?.....exactly 2 years ago...how do I know that ?...because the payment just came off my monthly bill.....
I was saying to the wife...."great...as soon as the phone is paid off it takes a sh&t".....
A coincidence ?...
I've been girding my loins figuring I need to run up to the Verizon store and get myself a new S9....ugh...
Click to expand...
Click to collapse
Yup, funny how that is, right? lol. I'm expecting when my S7 turns two later this year, it will die. lol