Database Users

Desire HD reboot problem

I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.

Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App

imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back

Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.

My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|

http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.

As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...

This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App

nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.

the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.

Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.

I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew

Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!

I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.

When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App

Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew

Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?

I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App

I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.

I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.

Phone keeps rebooting

Pretty much anytime I try to use YouTube, or play a game, or just do almost anything except Phone/Text/Internet... my phone will stop what it is doing a do a full reboot. It's really getting on my nerves now.
There are some other forum discussions out there on this, but they are all with Android devices in which people have rooted their phone and messed something up themselves. For a completely stock, non jacked around Focus... does anyone have any idea what is causing this?
Does this just sound like a defect Samsung will have to deal with directly?

I had and HTC HD7 that did that (re-boot) constantly. I was lucky enough to flash it with a clean rom and everything worked perfect.
Unfortunately there are no roms for the Focus, so take it back for exchange/refund or some kind of swap under warranty.

This problem happens to me, but that's only because I have a 32 GB SD card in. Are you sure you didn't put an SD card in your Focus?

No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.

Wow, so I replied too soon. It's doing it again while I'm trying to use Netflix. AARRRRRRR

LS1Jabroni said:
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Click to expand...
Click to collapse
With no intent to offend, are you sure there is no card installed in the MicroSD slot under the back cover? You have actually taken off the back cover and looked at the empty SD card slot? I ask because you say you swapped someone for it, so maybe they installed the card before you got it.
If not, have you tried a hard reset?

Ya.... try doing the three finger reset if you already haven't done so. And yes, check that memory slot. Who knows even if they put a 4GB card in there, it still might not be working properly.

No offense taken! I just confirmed there is no memory card inside.
Won't the 3 finger reset automatically format my phone? Do I need to sync with my Zune before I do this to ensure all of my pictures and internal data isn't lost?

yes, sync with zune to save your photos and videos, Windows Live will save your calendar settings and contacts, and you'll have to reinstall your apps. You will lose any saved text conversations.

So my phone reset this weekend after trying to take a picture, and is now executing an infinite reboot cycle on the Samsung logo. I can't even do the 3 finger salute to re-format and start from scratch! No SD card fyi.
Has anyone tried sending their phone back to Samsung Repair center. Since the phone hasn't even been out for a year they said it would most likely be covered under manufacturers warranty, however they said I would need to provide a receipt, but since it was a gift from a family member all I have is the original box. They didn't keep the receipt (it was purchased online).
Just curious if someone else has had a similar issue. I figured taking it to an AT&T store will do me no good since Managers bonuses are directly tied to any replacements or damaged goods they take back if it wasn't purchased in their store.

did you guys figure out a solution to this? my phone keeps restarting now... at least 20 times a day!!! this is ridiculuous!! i bought this one last november and i'm pretty sure it's too late to complain.
what did you guys end up doing?

I am sorry to tell you this, but I had to buy a new phone. I discovered that one of the three golden battery contacts was bent. Tried everyone with no luck.
Sent from my SAMSUNG-SGH-I997 using XDA App

You should go warranty.

Running Mango on the Surround

I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.

It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.

Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?

hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance

nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
Click to expand...
Click to collapse
I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.

Did you try to install RSPL/HSPL then install stock ROM?

tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
Click to expand...
Click to collapse
I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.

Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.

problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster

thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
Click to expand...
Click to collapse
Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?

Sim Card issues. Please help?

Alright so this problem arrives roughly a week ago. I was hoping it'd be gone by now, but nope. Worse than ever.
For reference. I have a Samsung Galaxy S4 i9505. Unlocked LTE international version.
Roughly 2 months ago I rooted and flashed the Echoe a kitkat rom v18. I also have Philz recovery flashed....
My sim card keeps disconnecting while I'm not even using my phone. It doesn't even have to be moving. It just happens. I'll get a message from my phone saying that the sim card has disconnected and to restart to fix the problem..... This rarely works, as when I reboot, I get the error of no sim card.... its really started to get on my nerves. I doubt it's the sim card, as there's never been any problems with it. I will take it into my carrier today and have it swapped out for a new one.
I've seen this problem happen to other people on these threads,yet no answer has arrived. I've reset tp factory etc blah blah blah. I've even uninstalled the last 30 new apps I've installed, and the problem has yet to sort itself. I've tried taping the sim card, putting paper on the top and reinserting. Everything. It hasn't had any major drops for about 4 months so I doubt that is the issue. Only time it's dropped is when I drop it onto my bed....
Has anyone else had this problem? Have a fix? I can't stick it back under my warranty as I've flashed the recovery and rom... voids it does it not?
Any help would be appreciated. Thanks.

I suppose it could depend on modem vs wrong RIL, but unsure. I had such behavior on my old S2, but fixed it with proper modem/RIL combo. Have you checked your logs in data/logs? How many of anomalous logs you have there?
Tried popping in another Sim card, just to exclude yours?

This happened to me. I was using a cut up full size card, replacing it with a micro sim solved it. I replaced the sim tray anyway just in case it was that. It was 5 min job and the parts like a fiver
Sent from my GT-I9500

So I've replaced the microsim with another microsim (both were originally microsims). .. unresolved. Nothing has happened for the past couple of days until it happened yesterday... now nonstop again. I know it's not the sim because it happened even after I replaced it. It just had a couple of quiet moments. Now I suppose my next try is for replacing the sim tray myself. Fingers crossed. Also. No, I wouldn't know a clue on how to even get my logs. Haven't even thought of it. I'll do that when I next get the problem and am forced to reboot. Thank you.

Okay so I've found something possibly helpful. I've only just noticed that this usually happens when my battery hits 100%. I've removed all apps that tell me my battery info..... I hope that was the cause. I'll update tomorrow.

SD card notifications is a hardware issue

I did some testing today and it appears that the SD card issue regarding the notifications we've been getting is a hardware issue and cannot be fixed through OTA's.
All day long while I was sitting at my desk with my phone laying flat, I did not get the notifications but as soon as I left the house and put the phone in my pocket, I got my first SD card notification.
I can now recreate the notification every time by turning my phone upside down and slightly tapping my finger where the SD card sits.
I'll probably just wait until Samsung fixes this and then warranty it through Tmobile. They've never gave me problems when it comes to shipping replacement phones.
Sent from my SM-G935T using Tapatalk

Yep, its an issue with the sim card tray hopefully.
If it is i imagine theyll just ship out new ones to affected people. Dont want to have to return the whole thing if possible

I haven't got a single notification about my SD Card except for the first time after my phone boots up.

Zer0_ said:
I haven't got a single notification about my SD Card except for the first time after my phone boots up.
Click to expand...
Click to collapse
Me neither. Although I did Scotch tape the top of it just in case lol
Sent from my SM-G935W8 using Tapatalk

Doesn't happen with mine. When I first turned it on after inserting it I got the notification but then I just swapped it away maybe 3 times and it's gone for good.
Sent from my SM-G935V using Tapatalk

which is why you wait till all the defects on the 1st batches are sorted out

Yes its officially an hardware issue
I have had the same issue non-stop for a while. I did everything mentioned here without any exception. Its not only the notification. Its also when you are listening music and checking photos from your external SD card that the device suddenly stop responding. I have a friend who work for Samsung Canada and he is in a "high level position". They have been aware of the issue since March 11. All their first shipments (their first batch) has this issue. And they quickly worked on it for the second build. However, we don't exactly know when this second build will be on the shelves (they may already be or not). Sometimes, it takes months. Because they had a lot made before the launch. And they will pass all of those before going to the second batch with the fix. Its an hardware issue officially. Sad but we got a lemon. We are now stuck with it. I would certainly be more than happy to flag this on Twitter, Facebook, everywhere possible. Where is the facebook page to complain.

I guess I'm lucky then. I don't get SD card notifications.

I am a journalist in the tech field
And BTW, I've spoke to Samsung Canada for 2 hours with a supervisor and they will not admit this is a problem so no they will not ship new devices to affected people. As I have commented on my last post, I know from from a trusted source at Samsung (high level employee) that it is a hardware issue and that it will be fixed with new batch. However, he did not know when this new batch would be on the shelves. This could take months as they will sale the first batch first. Samsung Canada will not acknowledge and will not give people other devices.

I had that on my first S7 edge...2 replacements later the problem was gone...
Sent from my SM-G935F using Tapatalk

I preoredred from samsung and got my s7 edge on 8th of march and have no sd card issues. I have samsung 64gb pro micro sd card.

I only get it right after a reboot and that's it...

Please note that this can go away for a few days but will come back. No matter what you do (hard reset = I did 8 times), 2 micro SD, one Sandish and one Samsung = same problem. Unfortunately, it is a hardware issue. If I were you, I would protect my phone with a case and screen protector (to ensure to keep full warranty of the device) and wait a few months to get a phone from a new batch. I have a friend who works at Samsung Canada and he anonymously told me that this is a known issue by Samsung who will not admit it and they will still sale the batch that was previously build with this issue. Once they get new batch, this will be fixed. Also, my assumption is that the issue will get worse overtime (sun, cold, bending, pockets, etc). Good luck.

what's the problem?
SD card notifications? what notifications does the SD card give? I only encountered the reformat it on first insert and every time I reboot.

Dark_Wizard said:
I only get it right after a reboot and that's it...
Click to expand...
Click to collapse
mine does the same
is the normal or ....................

The problem is more than the notification use your SD. Listen to music for a while and at the same time access your pictures on the SD. It may not do it for a while, but it will eventually. Everything will freeze (no SD recognized) until you restart the phone. I have 6 friends who bought the phone and it did eventually do it. I did reformat and hard reset, and every possible steps 8 times and it does come back.

Christian99 said:
The problem is more than the notification use your SD. Listen to music for a while and at the same time access your pictures on the SD. It may not do it for a while, but it will eventually. Everything will freeze (no SD recognized) until you restart the phone. I have 6 friends who bought the phone and it did eventually do it. I did reformat and hard reset, and every possible steps 8 times and it does come back.
Click to expand...
Click to collapse
you are pathetic!!!!!

Christian99 said:
The problem is more than the notification use your SD. Listen to music for a while and at the same time access your pictures on the SD. It may not do it for a while, but it will eventually. Everything will freeze (no SD recognized) until you restart the phone. I have 6 friends who bought the phone and it did eventually do it. I did reformat and hard reset, and every possible steps 8 times and it does come back.
Click to expand...
Click to collapse
i have this phone for just 5 days and for the last 4 days i got this notification every reboot, but today, it just disappears. the last thing i did was transferred all apps possible to sd (external) as i could not do a back up (titanium backup) due to low memory.

ayongkot said:
i have this phone for just 5 days and for the last 4 days i got this notification every reboot, but today, it just disappears. the last thing i did was transferred all apps possible to sd (external) as i could not do a back up (titanium backup) due to low memory.
Click to expand...
Click to collapse
The notification when you reboot the phone is totally normal. What is not, it's the random eject when you use the SD content. Some people have better device than others. I had pre ordered mine. Your 5 days purchase may be in the new batch. I don't know this for sure though.

mitko76 said:
you are pathetic!!!!!
Click to expand...
Click to collapse
What did he do?