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Trying to fix a family members xt907 so here's the situation which has been nothing but headaches for me:
1. The Phone is only 7 months old and the bootloader is unlocked so warranty exchange is out of the question. She let the battery run down until the phone died. Then without charging the phone she turned it back on and it died again. From that point she couldn't get it to charge or turn back on while plugged in. At this point she brought it to me.
2. I got the phone and did a soft reset which finally got the charging screen to come up (showed the actual charging icon and the fill meter would flash up and then back down periodically). Problem is it never went past 0% after charging all night. I went ahead and tried to power it up thinking maybe it was just a glitch with the charging screen. Phone wouldnt boot. Just stuck at the Motorola logo. Another soft reset and the phone finally boots but now the battery icon showed a '?' and status showed '5% - Unknown'.
3. Performed a factory reset. No change. So I used RSD to flash the stock 4.1.2 firmware/kernel/modem, etc... What I found strange here is that despite the low battery Fastboot AP showed battery as OK, not low and let me flash (bootloader is unlocked, not sure if that affects low battery flashing or if that safeguard just wasnt built into the M).
4. So phone boots back up and shows 7% battery. Plugging in the charger at first notice has no affect. Battery stats shows '7% - Not Charging'. So I unplug the charger and the low battery warning pops up. Plug it back in and phone still doesnt register as charging, but says 'Not Charging'. Then I notice that the lockscreen shows '7% Charging'. Weird. Regardless of all that, the battery was not charging. The percentage never goes up and after reboots the percentage will remain the same. The battery does slowly discharge on the charger if I have it powered on.
5. I tried flashing a couple different roms before flashing back to stock and all had the same problem. I've formated /system hoping it was a problem with the OS but it didnt help. All of these charging tests were performed with the stock Motorola usb cable plugged into the wall charger. I tested the Motorola charger against my S4 to verify it works and also tried my Samsung charger on the Razr and it made no difference. However, booting the Razr M up with the Samsung charger resulted in the '?' in the battery icon and a notification in the status bar saying something about a CommServer starting. This notification was persistant and could not be dismissed. If I reboot the phone with the Motorola charger or no charger then that notification and the '?' dont appear.
6. I should also point out that I opened the phone up and disconnected the battery from the board and discharged the board. As a last resort I completely removed the battery and peeled back the tape on the bottom of the battery to expose the + and - terminals on the battery and wired it up to a stripped down charger and left it for a bit. Upon putting the battery back in the phone it showed a charge of 30% but still had all the same problems otherwise. So the battery is capable of taking a charge, it just wont take it through the phone, whether powered on or off. Thats what leads me to believe the battery itself is not bad. Its not practical for her to pull the battery to charge it, obviously. The phone detects the cable being plugged in and I can transfer files via usb cable to/from the computer no problem, so I'm fairly sure the Micro usb port is ok. Just refuses to charge.
A little lengthy but I'm at my wits end on this and really dont want to have her buy a $50 battery and then its a problem with the phone. I dont usually get stumped when it comes to fixing something but this one really has me. So if anybody can shed some light on this situation it would be greatly appreciated.
CallMeAria said:
Trying to fix a family members xt907 so here's the situation which has been nothing but headaches for me:
1. The Phone is only 7 months old and the bootloader is unlocked so warranty exchange is out of the question. She let the battery run down until the phone died. Then without charging the phone she turned it back on and it died again. From that point she couldn't get it to charge or turn back on while plugged in. At this point she brought it to me.
2. I got the phone and did a soft reset which finally got the charging screen to come up (showed the actual charging icon and the fill meter would flash up and then back down periodically). Problem is it never went past 0% after charging all night. I went ahead and tried to power it up thinking maybe it was just a glitch with the charging screen. Phone wouldnt boot. Just stuck at the Motorola logo. Another soft reset and the phone finally boots but now the battery icon showed a '?' and status showed '5% - Unknown'.
3. Performed a factory reset. No change. So I used RSD to flash the stock 4.1.2 firmware/kernel/modem, etc... What I found strange here is that despite the low battery Fastboot AP showed battery as OK, not low and let me flash (bootloader is unlocked, not sure if that affects low battery flashing or if that safeguard just wasnt built into the M).
4. So phone boots back up and shows 7% battery. Plugging in the charger at first notice has no affect. Battery stats shows '7% - Not Charging'. So I unplug the charger and the low battery warning pops up. Plug it back in and phone still doesnt register as charging, but says 'Not Charging'. Then I notice that the lockscreen shows '7% Charging'. Weird. Regardless of all that, the battery was not charging. The percentage never goes up and after reboots the percentage will remain the same. The battery does slowly discharge on the charger if I have it powered on.
5. I tried flashing a couple different roms before flashing back to stock and all had the same problem. I've formated /system hoping it was a problem with the OS but it didnt help. All of these charging tests were performed with the stock Motorola usb cable plugged into the wall charger. I tested the Motorola charger against my S4 to verify it works and also tried my Samsung charger on the Razr and it made no difference. However, booting the Razr M up with the Samsung charger resulted in the '?' in the battery icon and a notification in the status bar saying something about a CommServer starting. This notification was persistant and could not be dismissed. If I reboot the phone with the Motorola charger or no charger then that notification and the '?' dont appear.
6. I should also point out that I opened the phone up and disconnected the battery from the board and discharged the board. As a last resort I completely removed the battery and peeled back the tape on the bottom of the battery to expose the + and - terminals on the battery and wired it up to a stripped down charger and left it for a bit. Upon putting the battery back in the phone it showed a charge of 30% but still had all the same problems otherwise. So the battery is capable of taking a charge, it just wont take it through the phone, whether powered on or off. Thats what leads me to believe the battery itself is not bad. Its not practical for her to pull the battery to charge it, obviously. The phone detects the cable being plugged in and I can transfer files via usb cable to/from the computer no problem, so I'm fairly sure the Micro usb port is ok. Just refuses to charge.
A little lengthy but I'm at my wits end on this and really dont want to have her buy a $50 battery and then its a problem with the phone. I dont usually get stumped when it comes to fixing something but this one really has me. So if anybody can shed some light on this situation it would be greatly appreciated.
Click to expand...
Click to collapse
I presumed you tried to wipe the battery stats via the battery calibration app? not that I think it would make a difference. another option is enable/disable USB debugging. you could also try charging into a PC or a different outlet (perhaps that outlet does not provide a good current)?
not really sure, just tossing out some ideas...
jco23 said:
I presumed you tried to wipe the battery stats via the battery calibration app? not that I think it would make a difference. another option is enable/disable USB debugging. you could also try charging into a PC or a different outlet (perhaps that outlet does not provide a good current)?
not really sure, just tossing out some ideas...
Click to expand...
Click to collapse
I actually installed cwm recovery just to wipe battery stats. Im assuming it works the same way but I'll give the app a try. I'll try anything at this point. Tried your other ideas already though and didnt make any difference.
I appreciate the input. I'll give that app a try and see if it does something different from wiping battery stats in recovery.
CallMeAria said:
I actually installed cwm recovery just to wipe battery stats. Im assuming it works the same way but I'll give the app a try. I'll try anything at this point. Tried your other ideas already though and didnt make any difference.
I appreciate the input. I'll give that app a try and see if it does something different from wiping battery stats in recovery.
Click to expand...
Click to collapse
Doubt it. However, the issue seems to be with the hardware, and since it is not a software issue, Motorola could honor the warranty. Last resort would be to unroot and see if you can get an exchange.
Sent from my XT907 using xda app-developers app
have you tried a non moto cable? the one that came with my fone was total crap, would continuously connect and disconnect when i hooked it up to my comp or try to charge it, so i tried my old samsung cable and i didnt have any disconnect problems at all. just a suggestion
CallMeAria said:
I actually installed cwm recovery just to wipe battery stats. Im assuming it works the same way but I'll give the app a try. I'll try anything at this point. Tried your other ideas already though and didnt make any difference.
I appreciate the input. I'll give that app a try and see if it does something different from wiping battery stats in recovery.
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Click to collapse
Did you ever find a solution? I am having the same issues with my xt907.
What did you have it plugged in to? The fact that it said it was not charging indicates maybe you didn't have enough power coming through the charging port...
Sent from my XT907 using Tapatalk 4 Beta
uthkuknwme said:
have you tried a non moto cable? the one that came with my fone was total crap, would continuously connect and disconnect when i hooked it up to my comp or try to charge it, so i tried my old samsung cable and i didnt have any disconnect problems at all. just a suggestion
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Click to collapse
yeah I tried my Samsung cable as well.
jgramkow said:
Did you ever find a solution? I am having the same issues with my xt907.
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Click to collapse
No. Verizon finally sent her a refurb replacement. I got the battery to charge up by taking it out and rigging a charger to it. But the phone still wouldnt accept a charge with the battery back in and it lost the charge it did have 2-3 times faster than normal. Battery Stats also showed the battery was showing a pretty decent voltage so unless the battery itself has a low charge circuit that gets tripped I'd be hesitant to point to the battery itself. And the charger port transfered files just fine and the phone recognized when the charger was plugged in (would go from 'discharging' to 'not charging'. So yeah, I was left stumped. Hopefully somebody else can get this solved for you.
CallMeAria said:
yeah I tried my Samsung cable as well.
No. Verizon finally sent her a refurb replacement. I got the battery to charge up by taking it out and rigging a charger to it. But the phone still wouldnt accept a charge with the battery back in and it lost the charge it did have 2-3 times faster than normal. Battery Stats also showed the battery was showing a pretty decent voltage so unless the battery itself has a low charge circuit that gets tripped I'd be hesitant to point to the battery itself. And the charger port transfered files just fine and the phone recognized when the charger was plugged in (would go from 'discharging' to 'not charging'. So yeah, I was left stumped. Hopefully somebody else can get this solved for you.
Click to expand...
Click to collapse
Just an update: I ended up buying a replacement battery and it fixed the charging issue. I rsd back to stock. Then, playing around with it, I booted to bootloader and selected "Factory" and it immediately booted back to stock, but, the battery had a "?" again. Ready to throw the damn phone against the wall, I rebooted it. The "?" is mysteriously gone. What is the "Factory" setting? I think I tried it before, but had CM10.1 installed. My theory is that this "factory" boot from bootloader actually soft bricked the phone. Either that or the issue was truly the battery and simply replacing it fixed things. I am up and running now, cm10.1 is flawless, imho. Thanks for the quick reply and I hope this helps anyone with similar issues.
Beware of the "Factory" bootloader option...........
Here we go again. Upon a reboot into recovery. Recovery is twrp 2.5. What I notice is the motorola boot img takes an extremely long time (2 minutes) to turn off and cyanogenmod to begin. Could there be something corrupt in the bootloader? Is there any way to reload the bootloader on this device? Anyone have any ideas? Could it be Recovery?
I have a Verizon Note 3 which I have had for about 2 months now, and today I was coming back from a cold trip and plugged it into the car charger via the stock USB cable, and the phone reported a gradual decrease in battery life, from 1% to 0%, indicating that the 12V connection from the car adapter wasn't charging it adequately.
A moment after it reached 0%, the device completely turned off. From that point on, I could not get the car adapter to charge the phone anymore. Thinking it was a limited volt connection with the car adapter, I gave up. Later in the day, I got home with the Note 3, and attempted to directly connect it to the wall charger via the stock USB cable, and to no avail nothing turned on and I did not note any activity.
I started troubleshooting by removing and re-inserting the battery then plugging it in, and that failed. I also tried with another regular micro-USB charger, for a standard Android device, not like the proprietary Samsung charger, and it did not work. Also, I tried connecting the charger directly to the device, without the battery attached, and that did not work. I even tried holding down the power button and home buttons for extended periods of time, but absolutely nothing flashed, beeped, and the screen did not turn on.
Please offer help, I need to know what else I can do.
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
LeftyGR said:
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
Click to expand...
Click to collapse
I have already tried to isolate the issue with the phone's battery, it seems as if I should be getting a notification or activity by just plugging the device in directly without the battery, but nothing appears even with that. Therefore, I have eliminated that it is an issue with the battery, and it is unresponsive with or without one. There would not be a point in leaving it to charge. I will have to contact either Verizon or Samsung customer support.
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
P2o8wer said:
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
Click to expand...
Click to collapse
I'll try it.
Customer Service
So I've had some time, and I first took the device into the Verizon Wireless store for support, and was handed a phone number to call. After a large amount of hassle over the account password, I managed to speak to a Verizon rep who told me that if I was to send the phone in after receiving the replacement and "user damage" was detected, then a $400-500 fee would be automatically applied to the account.
With no clear definition of what "user damage" entitles, he gave me the option to go to the Verizon store prior to the mailing of the phone and have the reps look at it there to determine any damage. If damage was not detected, then the reps would log it, and I would not have to pay the fee.
Does anyone know of the alternatives that Samsung provides? So far my experience with Verizon support has been sketchy, and a hefty fee is possible. Has anyone had any experience with this: https://play.google.com/store/apps/details?id=com.samsungadh.premium?
Otherwise, I'll see if I can deal with Verizon and have them send me a new device, then see what Samsung can do for me with their device repair.
What's being referred to as "user damage", is their suspicious that the usb port may have been damaged by you. Which is possible, I guess. Would have been obvious to you if you did it. Just to be sure, carefully check the internals with a toothpick and see if anything feels loose. If you think it might be, they're gonna say it's your fault. Did you buy warranty protection? If so it will cover that and will only run you like $100-150 for replacement.
♢NoteIII♢
Solved
It turns out I simply connected the device to my computer and let it charge and it seems to function properly. Now I have it connected to the wall using the wall charger, and I am getting a weird phenomenon of the battery percentage actually going down while the charger is connected and the charging icon is displayed. I will provide further details later.
Bad
Now it has gotten to a point where it will charge in the computer via the USB cable, but not in the wall with the same USB cable. It is odd, because the phone shows a charging icon but the percentage actually goes down. What is going on? Please help!
try another charger. like everything else they can go bad. eliminates it as a problem if nothing else.
Sent from my SM-N900V using XDA Premium 4 mobile app
Worse
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
soulcedric said:
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
Click to expand...
Click to collapse
I'm assuming that you are not rooted? You need a new phone. But... you said u went to Verizon, did they do anything or stare blankly and point at a ceiling tile? It's possible the battery is borked. But yoh could only check that with another battery...which at the very least a store could do! Just plug in and see if it charges +1-2% with another battery. I only ask this cuz if you replace the phone, I don't think that they send a battery. Don't want you getting a new phone, same battery, and same problem. Just for s**ts n giggles, check that the telltale water damage strip on the battery is still normal...
♢NoteIII♢
god no
Oh no.......god no........the sticker on the battery has red Xs on it. I put it in a bowl of rice, the most I saw was dew on the front over the weekend, I did not submerge it or anything. I do not know if it was triggered prior to this weekend.
I was wrong
It turns out red X's mean that the phone is perfectly OK and no water damage has occurred. It is when the entire sticker is pink that water damage is indicated. This still doesn't solve my problem of it still having problems....I'll take it out of the rice and try turning it on.
status
To confirm, I am currently having a problem with the phone displaying the charging icon in the status bar and not actually charging when plugged into the wall, and instead vibrates every second and has odd orange lines and the screen flashes when the device is turned off and "charging".
When connected to the computer, the device has a RED LED light and displays the powered-off charging screen just fine. The device turns on fine, and charges normally, however with a gray charging icon, not a green one.
Another thing I noticed was that the battery went from 9% to 2% just in the time I connected the phone to the wall to the computer in the span of < a minute.
I had visited the Verizon store once and was told the store did not have the battery in stock, and I would have to call for a new phone + battery free of charge, as long as no user damage was detected on the returned defective device.
At this point, I am so confused to what is happening, I think you were right Lefty when you reccomended I should request a new battery AND device.
What jerks. There's a battery in the floor model. Oh well.
And to be honest it sounds like the battery is not the issue. You say it vibrates every sec or so? Sounds like the cable is not making a full connection. Kinda like it detects a connection. . Oh! Nope, no connection. Connection. Oh! Nope.
♢NoteIII♢
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
soulcedric said:
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
Click to expand...
Click to collapse
Yeah I just tripped across this thread and was going to say to try to charge it in recovery/safestrap mode. If it's software related in the ROM, it would indeed charge in recovery mode
Okay...Im trying to rescue my sister's data on her Note 3. We've replaced the phone but some important stuff remains on this one. Ive been messing with it for quite some time...replaced the charger port, power button and vibrator flex cable. No luck...except Ive noticed a couple of times after it has sat for a couple days if i plug it in it will display the battery with the charging volt and shortly after the red charging light will cime on. However, as soon as I touch the power button again (to try to boot it) the charging light gies out and im back to square one. Any ideas? Really need to get that data! Thanks in advance.
hsomnus said:
Okay...Im trying to rescue my sister's data on her Note 3. We've replaced the phone but some important stuff remains on this one. Ive been messing with it for quite some time...replaced the charger port, power button and vibrator flex cable. No luck...except Ive noticed a couple of times after it has sat for a couple days if i plug it in it will display the battery with the charging volt and shortly after the red charging light will cime on. However, as soon as I touch the power button again (to try to boot it) the charging light gies out and im back to square one. Any ideas? Really need to get that data! Thanks in advance.
Click to expand...
Click to collapse
Dumb question...have you tried a different battery?
Sent from my Note 3 via Tapatalk
Yes..2 brand new ones
Let it sit overnight (or at least an hour or two) with the charging light on. Beyond that...I'm thinking you have a motherboard (or component on it) that's failed, thus kind of SOL on the data.
Sent from my Note 3 via Tapatalk
Thanks
Hi all, and merry Christmas to everyone.
My S7 edge has started to cause problems with charging up, for some reason when phone is turned on, it will not recognise the USB cable. - I have tried a different cable and plug and it still does not work.
When my phone is turned off, each time I plug in the cable I get a battery with a white lightning symbol and then it just goes off nothing shows as charging . So I suspecting the USB port is OK?
I have erased Delvik cache and erased data this does not change anything.
I do however get VERY VERY slow charging when I leave my phone is download mode.
Anybody got any ideas on what to try before I end up getting back in touch with vodaphone?
Thanks all.
UPDATE :
My phone is now completely dead on 0% battery. When I try to turn on the phone nothing happens as expected with 0% battery.
If I then plug in my charger, I get the lightning symbol for 3 seconds and then it goes off. It gives it some kind of a "charge" and I can turn on my phone.
Once it boots back up, their is no indication to say my phone is on charge and the 0% stays their with a red explanation mark and then my phone turns off. back to the stage I cannot turn it on unless I replug the charger cable and then it goes back in the loop.
sounds like the battery has failed.
check your usb plug if theres any missing pins.
Have you tried using a different charger or charging from a PC USB port ?
Looks to me as if it's your charger or your battery which is faulty.
Yes, I have tried a different Plug and lead we have several in the house. too many samsungs haha.
Sounds to me the battery is faulty as well :/ . Im curious as i thought if the phone is plugged in maybe it should stay on and if i then unplug the phone it would turn off instantly?
I contacted vodaphone , i need to pop into their shop on Monday (i think their open) . they have their own repair center in store which sounds good so no need to send phone off for a repair and they give your a courtesy phone to use as well. If they cannot repair it i should be entitled to a replacement.
Worst thing about these phones when you cannot take battery out :/
Thanks Guys . Hope you all have a nice Christmas Day and get what you all ask for !
on 2nd thoughts,
Although this sounds like a battery issue, of course my phone is totally dead wont turn on. but when i plug in my phone to either, the wall or PC. it will turn on and then back off as if the battery has just died.
If i plug the phone into my PC in DOWNLOAD mode, the phone will stay on but my computer doesn't even respond as if nothing is plugged in. This tells me the problem may be more than just battery?
Just a thought.
So earlier this week, I was using my phone with Google Maps like usual. I plugged in my vehicle USB port to the phone to save battery. I had +50% on the phone and 1A USB port. So after like 5 minutes of it being plugged in, my phone just turned off. I tried turning it back on and all I get is the boot screen, then AXON shows, and puff... Phone off again. I tried booting into recovery but phone turns off before TWRP finishes loading. Phone doesn't seem to be charging. Tried different cables and charger to charge phone but nothing. No charge light. Seems like battery is dead because the phone turns off during boot and battery not charging.
Nothing seems shorted. Phone been working great for weeks before this. BL unlocked, Debloated stock, TWRP. Any ideas other than sending back for warranty? Luckily I still have my S7 as primary but I had my Axon for primary for my trip for real world daily use. Needles to say, photos and videos are wanted off the phone.
RoninBlackSoul said:
So earlier this week, I was using my phone with Google Maps like usual. I plugged in my vehicle USB port to the phone to save battery. I had +50% on the phone and 1A USB port. So after like 5 minutes of it being plugged in, my phone just turned off. I tried turning it back on and all I get is the boot screen, then AXON shows, and puff... Phone off again. I tried booting into recovery but phone turns off before TWRP finishes loading. Phone doesn't seem to be charging. Tried different cables and charger to charge phone but nothing. No charge light. Seems like battery is dead because the phone turns off during boot and battery not charging.
Nothing seems shorted. Phone been working great for weeks before this. BL unlocked, Debloated stock, TWRP. Any ideas other than sending back for warranty? Luckily I still have my S7 as primary but I had my Axon for primary for my trip for real world daily use. Needles to say, photos and videos are wanted off the phone.
Click to expand...
Click to collapse
Have you tried going to bootloader mode by holding power and volume down
If the battery has died, then the phone wouldn't turn on is my thinking as everyone you then it on it eats some vattwry
You didn't mention specifically, but have you tried using the factory wall charger & cable and leave charge for like an hour?
Steve - O said:
You didn't mention specifically, but have you tried using the factory wall charger & cable and leave charge for like an hour?
Click to expand...
Click to collapse
Original charger but with certified Micro-b/USB-C cable I've been using for weeks between my S7 and the Axon.
So I left the phone alone for the last few days as I was busy at work and Just didn't feel like messing with it when I got home. I tried to turn the phone on but battery was dead. The quick flash of red led was the indicator trying to power it up. So I used my Samsung charger as it was right there and the original ZTE cable. Phone lights up charging and so I left it as is to go to work. I get home, the green led is lit, so I'm hoping my phone will power up now. Nope, right back to my original issue. Power on phone, gets to Axon logo then eventually turns off or goes black screen. I tried booting into recovery but turns off before fully loading. I try to charge phone again but no led indicator.
So later today, I'm going to try to boot into fastboot and try the new TWRP recovery. Maybe it was enabling r/w on system that caused this. I had downgraded to unlock bootloader and then installed ZADmix. I've been usuing it nonstop for 2 weeks with no issues. I have xposed installed so I know rebooted a few times to get everything working and it never turned off since then.
Really frustrating as that's the phone that had my pictures on it.
Hi @RoninBlackSoul, so what did you end up do ? Have you found any way to bring back the Axon from the dead or sent it back to ZTE for repair / replacement ? Same thing just happened to me, and for me Axon 7 is my primary phone ... if the phone is really dead ... will neve buy another ZTE phone ever !!!
dr3am_r said:
Hi @RoninBlackSoul, so what did you end up do ? Have you found any way to bring back the Axon from the dead or sent it back to ZTE for repair / replacement ? Same thing just happened to me, and for me Axon 7 is my primary phone ... if the phone is really dead ... will neve buy another ZTE phone ever !!!
Click to expand...
Click to collapse
Honestly not sure what did it. After battery drained, plugged it in to charge for 2 or 3 days. Then remembered some note about enabling write access in TWRP (something like that) would cause bootloops. Which is weird, rebooted the phone a few times when it was working.
Any case, I reflahed the recovery/bootstack in EDL and got my phone back. Been working great 5 months now
Sent from my ZTE A2017U using Tapatalk
@RoninBlackSoul, thanks for the feedback.
Got mine working also, my phone was not charging at all. After suddenly rebooting and battery went dead fast, phone was not able to charge for about two days. After which, suddenly started working again, was able to charge and works normally now. This is weird. From my point of view this could be: 1. some sort of auto-protection perhaps or 2. an actual hardware design issue that manifests at random (for some after few weeks or months after purchase). For the 1 point: I was using a non original cable using the original charger, and the USB type c plug was hot at the time the issue occurred. Perhaps due to that heat some protection mechanism manifested that got reset after phone was completely out of juice. Will use only original cable with the Original Fast Charger from now on, as the usb-c plug of the 3rd party cable was fine with a normal charger (non QC3). Hope issue will not manifest again or, Axon 7 will be my last ZTE device ...
dr3am_r said:
@RoninBlackSoul, thanks for the feedback.
Got mine working also, my phone was not charging at all. After suddenly rebooting and battery went dead fast, phone was not able to charge for about two days. After which, suddenly started working again, was able to charge and works normally now. This is weird. From my point of view this could be: 1. some sort of auto-protection perhaps or 2. an actual hardware design issue that manifests at random (for some after few weeks or months after purchase). For the 1 point: I was using a non original cable using the original charger, and the USB type c plug was hot at the time the issue occurred. Perhaps due to that heat some protection mechanism manifested that got reset after phone was completely out of juice. Will use only original cable with the Original Fast Charger from now on, as the usb-c plug of the 3rd party cable was fine with a normal charger (non QC3). Hope issue will not manifest again or, Axon 7 will be my last ZTE device ...
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I only use good chargers rated for QC or 2/2.4 amps like samsung, anker, aukey. Haven't had issues since. Plus certified type-c cables at all times
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