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Hi everyone! Unfortunately, my run with my T-Mobile G2 appears to be nearing it's end.. I've had this phone since November of last year, so fortunately for me, I'm still within the 1-yr warranty. I couldn't find a legit answer on the forum so far so hopefully someone will have the information I need to know now.
Lately, my phone has been getting crazy. Sometimes it would start pressing random things by itself. Apps would start by itself, things would type by itself, etc, etc. Then, at times certain areas of my screen wouldn't work at all, most noticeably the "y," "b," and "h" on my keyboards. And this doesn't matter whether I'm using the stock Gingerbread keyboard or Swype.
To answer any questions, yes I am rooted and I have been running CM 7.0.2. I tried to flash 7.0.3 to see if that would correct my issue but it didn't. I also tried to reset the phone via Privacy within the Android UI and via Recovery, both with no avail.
My question to y'all is how can I fix this if at all? If this problem is not fixable, can someone provide me with the MOST SIMPLE guide as to how to unroot and restore my original T-Mobile stock ROM if necessary for me to send it to claim warranty.. Finally, if I resorted to claiming warranty, does anyone know if T-Mobile will be sending me a refurb G2 or a new one or a completely different one?? Thanks ... This is EXTREMELY UNFORTUNATE.
it happens to me plenty. keep the scroll pad on the side from changing angles in direct light or it goes nuts. if theres any water on the screen at all touch commands work funny. its errors in the optical touchpad and cpacitive screen technology, not the;phone itself.
edit: im stock if youre wondering
It happens even in the dark though. I think its problem with the screen.
Any word on this? the same thing is happening to my phone.
Hui,
I was also having this problem for some time and was reallythinking of replacing the phone until I finally got rid of this last week. To start with I think this is a software issue but I'm still not sure what sw is causing this. n order to fix it I had to install the rom again from scratch and did not restore anything from google. Because independent from whatever ROM I installed the issue appeared soon after I set up the phone. So if you wnt to give it try, do a clean ROM install or factory reset to your phone and then while setting up your device uncheck the option to backup and restore settings to your google account. I know that setting up everything manually does not sound great but it's better than the crazy touch screen.
Digitizer issues
Sent from my HTC Vision using XDA App
Digitizer issues, T-Mobile just replaced my original release date G2 because of it.
They will send you a refurbished model and you have to send yours back in within 7 days or they bill you $400 I believe.
Sent from my HTC Vision using XDA App
I had serious digitizer issues last month and thought for sure that my G2 was finished. Come to find out I had gotten some oil on my phone, probably from answering a text or phone call while eating at work. I took it out of its case and completely cleaned it with a cloth dampened with peroxide...not soaked just damp, and now my phone is back to normal. Give that a try and rule that out first before you replace the digitizer or phone. Make sure you clean the inside and outside of the case/skin if you have one too.
I finally figured mine out. I guess the digitizer is really really sensitive to moisture. I usually take my phone into the bathroom with me when I shower in the morning, once I stopped doing that and gave the phone some time to dry out (in a dessicant container, but rice would work just as well) my screen is back to normal. I guess the steam from the shower was enough to bring up some bugs.
Really weird.. Out of nowhere , the bottom right corner of my screen has become almost totally unresponsive to touch. The L and the backspace button on my keyboard are nearly unusable.. Anyone have any idea as to how I may be able to fix this? Its like there is a 2 inch by 1cm gap on my touch screen that doesn't respond to touch.. Thanks guys
Sent from my Nexus 4 using Tapatalk 2
Warranty exchange..
Wish I could... Bought the phone through tmobile and I'm getting the run around.
Sent from my Nexus 4 using Tapatalk 2
I have the same problem, but its a band across upper 1/3 of the screen causing weird typing and such, but only in portrait.
Sent from my Nexus 4 using xda app-developers app
Nexus 4 touch screen defect (dead zone, phantom touch)
I have the same problem, I have a permanent ~1cm tall dead zone spanning the width of my Nexus 4, right about the location of the SIM card tray.
On occasion it is not a dead zone, but rather a "very haunted zone" where there are MANY phantom clicks/drags on different areas of the dead zone in VERY QUICK SUCCESSION. When this happens I have found that constantly resetting the phone (maybe 5-6 times) until it returns to normal (see: dead zone) is the only way to fix it.
That whole situation can take up to an hour to sort out, especially since during the orgy of phantom clicks/drags on the dead zone, the touchscreen is essentially a write off and turning it off is next to impossible, meaning that my phone is bricked for a portion of the day. This happens arbitrarily about once every 5 days.
I purchased my phone from Australia one month ago. Was not aware of any problem until I had returned to where I am currently living in China. I'm absolutely gutted that my first android experience has soured, especially after shirking apple because of (living through years of) their own hardware/software issues.
Why can't I just have a quality, working piece of tech?
So far the warranty options available:
1) Store I bought it from says: Send it to LG Australia (1 non-international warranty)
2) Google says: No google store purchase number, no return
3) LG China? - Can't find any information about LG warranty claims in China.
If I send it back to Australia for repair I will be waiting without phone for weeks, AND I'll get taxed at least $100 by greedy China customs when the phone comes back in. (not to mention the postage there and back)
The problem has become worse and worse as have used the phone. Can any of ye android bros possibly offer any sort of advice or even better, a fix, for solving this problem?
tobiakazmer said:
I have the same problem, but its a band across upper 1/3 of the screen causing weird typing and such, but only in portrait.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
I have this right now. It's about a third of an inch located near the middle of the screen. It spans the entire width of the screen.
I sure hope it's just a software and not a hardware issue. I bought this in the US and I am now halfway around the world.
I had the same problem. For me it was right where the middle row of keys on the keyboard are or where the ring is on the lock screen.
5mm thick bar across the screen. I sent it back to be fixed and it's been fine ever since touch wood.
They replaced the entire screen on mine. This is definitely a hardware issue. I did a factory reset before I sent it back and the problem was still there.
Digitiser is too close to surface I think causing problems.
Sent from my Nexus 4 using xda app-developers app
Guys i have the same problem since this morning.
I tried everything change roms 4.3 / 4,4 and finally returned to stock.
Nothing worked although i had never the same problem before.
So i tried my last chance. Changed radio image with the help of a Toolkit of our forum ( thanks N-Cry Toolkit )
It seems to be fixed for now , i just rebooted.
Hope it will be ok and you could fix yours too
Hey!
denpeirazei said:
Guys i have the same problem since this morning.
I tried everything change roms 4.3 / 4,4 and finally returned to stock.
Nothing worked although i had never the same problem before.
So i tried my last chance. Changed radio image with the help of a Toolkit of our forum ( thanks N-Cry Toolkit )
It seems to be fixed for now , i just rebooted.
Hope it will be ok and you could fix yours too
Click to expand...
Click to collapse
This really worked for you?
em.faris said:
This really worked for you?
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Click to collapse
Well it worked. I cant understand the reason yet but it keeps showing after some time. I m trying changing roms / baseband / bootloader and return to stock trying to identify when it doesnt work and why. It's really annoying and i m tired of it.
denpeirazei said:
Well it worked. I cant understand the reason yet but it keeps showing after some time. I m trying changing roms / baseband / bootloader and return to stock trying to identify when it doesnt work and why. It's really annoying and i m tired of it.
Click to expand...
Click to collapse
well for me its a hardware issue, but since you said it worked fine when you changed the baseband it really surprised me up
actually happy, cuz there are many users who has this problem.
do keep us updated when you find your fix for this. will be of much help may be in future if something goes wrong on my N4
em.faris said:
well for me its a hardware issue, but since you said it worked fine when you changed the baseband it really surprised me up
actually happy, cuz there are many users who has this problem.
do keep us updated when you find your fix for this. will be of much help may be in future if something goes wrong on my N4
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Click to collapse
Had the same touch screen issue for months; had a dead spot in the middle of the screen that would interfere with browsing and games.
Updated OTA to stock KitKat just last week and the problem went away. Hope you guys get lucky as well. :cyclops:
Possible Deadzone fix!
capcanuck said:
Really weird.. Out of nowhere , the bottom right corner of my screen has become almost totally unresponsive to touch. The L and the backspace button on my keyboard are nearly unusable.. Anyone have any idea as to how I may be able to fix this? Its like there is a 2 inch by 1cm gap on my touch screen that doesn't respond to touch.. Thanks guys
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Ok... i created an account here because ive had this same problem for the past month at least, but I think i found a fix. It may take a few people to try it as well to see if its definitive.
I have the same 1cm high deadzone spanning the width of my device just lower than halfway from the top.
My troubleshooting led me to this: If its hardware, its only because the software is telling it something it shouldnt be. I'm sure nothing is broken (i.e., from being dropped, etc.) Something is wrong, for sure, but not broken per se.
I took screen shots of temperature and voltage (using CPU-Z app) trying to figure it out. I paid attention to when it happened and when it did not. I boiled it down to two possibilities: temperature and/or voltage (i can explain how i came to this conclusion if you want... would take a bit more explanation).
I charge my phone with the charger plugged into the wall typically. I live in asia so the voltage is a lot higher (but within the appropriate range of the phone). Yet, lately when i go to sleep, I plug my phone into my laptop to charge, rather than the wall... when i wake up the problem isnt there. About 2 hours later or so the problem comes back.
I tried this for a week (charging my phone with my laptop) and the problem is dissipating. As quickly as it escalated (getting gradually worse) it is now getting gradually better.
Try it and see if it works for you. At night when your phone is nearly dead, charge your phone with your USB port attached to your laptop. Try this for a few days. Maybe it will help. Im still troubleshooting specifics to see if it is definitive.
UPDATE: today, the day of writing this, i haven't had the problem at all and it's been nearly 7 hours and the 3rd consecutive night of charging with USB on my laptop.
Nexus 4 - 4.4.2
My dead zone appeared post-Lollipop update
I created an account for the purpose of also reporting this "dead zone" issue.
I elected, on the Tuesday before Thanksgiving, to opt into the OTA Lollipop update. During the process of updating, I noticed my battery drained all the way to 0, while I thought nothing of it.
When the update was complete, I started to notice a dead zone in the middle of my screen when in portrait mode.
Actually, my dead zone spans an inch of my screen.
I have performed several hard resets, soft resets, learned about the ADK & adb, and downgraded all the way to 4.2.
I took the phone, this morning, to a cell repair shop and the technician said that it's not a hardware issue (although I'm not sure he's right).
So, that's my story. If I find a solution, I'll post it.
these dead spots IMO , are because of bad battery or bad charging ...
have any of you facing these issues have used any wall charger other than the default nexus 4 LG charger ?? maybe ur battery was not charged the way its suppose to be .. or maybe ur battery is getting bad.. can sm1 with the problem replace the battery and see if the problem get solved ???and u can try charging it from the original lg charger for 12hrs straight .. it may(temporary) fix the problem /...
Any new ideas for this post? Or is it dead.
Shubhamqweasd said:
these dead spots IMO , are because of bad battery or bad charging ...
have any of you facing these issues have used any wall charger other than the default nexus 4 LG charger ?? maybe ur battery was not charged the way its suppose to be .. or maybe ur battery is getting bad.. can sm1 with the problem replace the battery and see if the problem get solved ???and u can try charging it from the original lg charger for 12hrs straight .. it may(temporary) fix the problem /...
Click to expand...
Click to collapse
i could try the battery replacement on my nexus, when i get the time, ill get back to you if it works....
ok got the dreaded dead spot where the sim card is, i can't unlock my phone. i dont have usb debug enabled, i can push/pull files in recovery but not much more.
ive tried to change the dpi to move the pattern away from the dead zone by editing build.prop manually and pushing it to the phone but cm13 doesn't seem to take the change to build.prop so the dpi is stuck at 320.
now, im trying to set up usb otg and unlock my phone using a wired mouse and y-cable. but quanta doesn't have otg for marshmallow enabled out of the box and i dont have root access to enable it in an app.
is there a file that i can edit and push to the phone to enable otg_hack?
techparkour12 said:
i could try the battery replacement on my nexus, when i get the time, ill get back to you if it works....
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Click to collapse
Did you ever try this?
buffering.... said:
Did you ever try this?
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Click to collapse
i did it, battery has nothing to do with the screen, its better to just replace it.
# Sorry for my poor english.
Hi there. For quite a while I've been using CloudyROM G3, then I wanted to change it, first, for Optimus G3, then Spiderio, finally ending today on stock. During last two days I've tested few roms and few kernels, including Dorimanx's, stock, and few more from the first page on the forum.I've been dealing with some white and various color strips coming thru my screen and I have no idea both where are they from and how to solve that problem. It effectively stops me from normal using the phone; on the photos below, there is a "first stadium", lets name it that way, it can be only worse, erven to the point, when the whole screen is covered by white horizontal strips. As I thought it might be caoused by changing roms and kernels, I've decided to flash stock from .kdz file, but the problem is still here.
What I find quite interesting, the problem never shows up when the phone is connected via usb to computer or plugged for charging. After unplugging it can cause problem immediately, or not at all, weird as hell.
I hope you can give me some advices, how to deal with that, if not, I'd have to give it back for the guarantee, but it means two weeks without the phone :/
I hope you can find the solution!
Image - oi60.tinypic.com/2rfr8qw.jpg
Sorry for ****ty quality, it was made via my tablet..
EDIT - to be clear, the phone is now working on stock kitkat 4.4.2 from kdz, it's europe open d802 for 32gb and in addition i cant wake my phone by double-tapping on it but I could have on another kernel, like Cloudy's or Dorimanx, yet the strips were there also.
THE PROBLEM IS SOLVING IMMEDIATELY WHEN I PLUG THE DEVICE VIA USB, WTF?
elbroth said:
# Sorry for my poor english.
Hi there. For quite a while I've been using CloudyROM G3, then I wanted to change it, first, for Optimus G3, then Spiderio, finally ending today on stock. During last two days I've tested few roms and few kernels, including Dorimanx's, stock, and few more from the first page on the forum.I've been dealing with some white and various color strips coming thru my screen and I have no idea both where are they from and how to solve that problem. It effectively stops me from normal using the phone; on the photos below, there is a "first stadium", lets name it that way, it can be only worse, erven to the point, when the whole screen is covered by white horizontal strips. As I thought it might be caoused by changing roms and kernels, I've decided to flash stock from .kdz file, but the problem is still here.
What I find quite interesting, the problem never shows up when the phone is connected via usb to computer or plugged for charging. After unplugging it can cause problem immediately, or not at all, weird as hell.
I hope you can give me some advices, how to deal with that, if not, I'd have to give it back for the guarantee, but it means two weeks without the phone :/
I hope you can find the solution!
Image - oi60.tinypic.com/2rfr8qw.jpg
Sorry for ****ty quality, it was made via my tablet..
EDIT - to be clear, the phone is now working on stock kitkat 4.4.2 from kdz, it's europe open d802 for 32gb and in addition i cant wake my phone by double-tapping on it but I could have on another kernel, like Cloudy's or Dorimanx, yet the strips were there also.
THE PROBLEM IS SOLVING IMMEDIATELY WHEN I PLUG THE DEVICE VIA USB, WTF?
Click to expand...
Click to collapse
I'm not sure what they are but you might want to try the white lines fix and see if that works.
I've triedn this, several times with several roms, didn't work.
So I really hope that someone can help me here as I seem to have a big problem... I'll try to write this out from the beginning...
Ordered my phone from Hong Kong. It is a D802 model. 3.4.0 kernel, d80210b software 32gb (likely the HK version right?). I knew that it was upgradeable to kitkat and so I downloaded the LG mobile support tool and plugged in my phone. I set the country and region to UK and set it to upgrade the software. Then I let it do what it does. At the end of the process the phone was stuck in bootloop on the LG screen with the indicator light switching between blue and green.
I then tried to fix it using the LG flashtool, but it wouldn't go into download mode and went to fastboot. I figured that it was stuck in fast boot and so I did the laf.img fix that is out there to try to restore download mode. The laf.img file I used was for a 16gb D802, not a 32gb like mine. I'm wondering if that is what created the issue that I have. Anyway, this allowed the phone to start in download mode and from there I flashed the software to Hong Kong d80210b 32gb.
This is where I noticed the big problem that I am currently experiencing and need help with. My phone screen does not register my touches in the right places. If I try to tap a location on the screen (an onscreen button) it will register the touch somewhere else completely. I thought that it might be an android version issue, but I upgraded to European open D80220D_00 (it doesn't seem to specify 16gb or 32gb) using LG flashtool 2014 and the issue remains the same.
I am unable to use the phone completely and I assume that the issue is deeper than the android version. I would really like to resolve this issue somehow. Does anyone have any idea? I'm thinking that if I could force a complete re-install of everything that might fix it. I was told by a useless LG rep (over the phone) that I would have to give my phone to my service provider and have them send it off to a technician to re-install the software, but I figure anything they can do I can do as well... right?
Any help would be appreciated.
Thank you!!
Seriously, all this knowledge and no one can offer me any help? Is there maybe some driver on the phone that is bad? Where would I find that? How would i replace it with a good one? Do I replace the Kernel? I don't really know how to go about this. Any help would be great.
ParticleDragon said:
Seriously, all this knowledge and no one can offer me any help? Is there maybe some driver on the phone that is bad? Where would I find that? How would i replace it with a good one? Do I replace the Kernel? I don't really know how to go about this. Any help would be great.
Click to expand...
Click to collapse
You may not see the replies you want because alot of times your questions have already been answered and some of us have moved on to other phones etc and no longer visit these forums.
Search....
Your problem sounds like a faulty digitizer
I appreciate the response and info.
As far as searching goes, I did, for hours. I spent my long weekend here and all over the web looking for a solution with any possible number of keywords. I didn't come up with anything.
Faulty digitizer would make sense, although it appeared to be working prior to the upgrade... I would be happy for a faulty digitizer as that should be covered under warranty.
Thanks,
Mike
so sorry to burst your bubble but i don't think its hardware prob i have the same prob as you , ppl say update ur touch S/W and i know u cant cos u cant even dial 3845#*802# to do it , i also spend 2 days trying to fix it with no luck
I've looked everywhere but haven't found a proper solution. I have an international D802 which after a lot of effort I was able to flash to KK but the touchscreen no longer functions properly - eg pressing one area would register one or more touches in anther area making it impossible to use the phone. If anyone has any idea to fix this please let me know. I have tried various roms including going back to a JB rom and the problem persists.
Thank you.
taikonaut said:
I've looked everywhere but haven't found a proper solution. I have an international D802 which after a lot of effort I was able to flash to KK but the touchscreen no longer functions properly - eg pressing one area would register one or more touches in anther area making it impossible to use the phone. If anyone has any idea to fix this please let me know. I have tried various roms including going back to a JB rom and the problem persists.
Thank you.
Click to expand...
Click to collapse
Even i am having the same exact problem which you have, i searched and didn't get any solutions yet.
Hi, I had an issue like this when I flashed the wrong tot file. It went away upon using the right one. whatever method you used, did you make sure to use the right files?
sjk971005 said:
Hi, I had an issue like this when I flashed the wrong tot file. It went away upon using the right one. whatever method you used, did you make sure to use the right files?
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Click to collapse
i flashed using KDZ files, i flashed right file, still having those problems
taikonaut said:
I've looked everywhere but haven't found a proper solution. I have an international D802 which after a lot of effort I was able to flash to KK but the touchscreen no longer functions properly - eg pressing one area would register one or more touches in anther area making it impossible to use the phone. If anyone has any idea to fix this please let me know. I have tried various roms including going back to a JB rom and the problem persists.
Thank you.
Click to expand...
Click to collapse
Anything worked for you?
I think we have following options:
1. Use mouse via USB otg to get to debugging mode to turn on adb than flash recovery and rom
2. Use mouse via USB otg to update the touchscreen driver via the hidden menu
3. Warranty
Can you get your device in adb mode?
Just managed to install recovery using autorec and lots of patience however touchscreen issues persist even in recovery (the touches are not accurate in recovery) so i think i will need to flash kernel as i think thats where the touchscreen drivers are.
Managed to flash CloudyG3. Still no good. The thing is that the touch is broken in CWM which means that its not the ROM, it's something else. I don't really understand the technical aspects but flashing Cloudy also flashes the kernel. Almost given up on this, too much time sunk.
taikonaut said:
Managed to flash CloudyG3. Still no good. The thing is that the touch is broken in CWM which means that its not the ROM, it's something else. I don't really understand the technical aspects but flashing Cloudy also flashes the kernel. Almost given up on this, too much time sunk.
Click to expand...
Click to collapse
I also had same issue and I flashed alot of different .KDZ and other custom ROMs too but the problem was always there.. so I went to the repair shop and he said that its a problem of eMMC chip so that needs to be fixed.. I have given the phone to him to fix it ...
taikonaut said:
Managed to flash CloudyG3. Still no good. The thing is that the touch is broken in CWM which means that its not the ROM, it's something else. I don't really understand the technical aspects but flashing Cloudy also flashes the kernel. Almost given up on this, too much time sunk.
Click to expand...
Click to collapse
Had taken it to LG service center, they said there is problem with touch screen and have to repair it
navispidey said:
Had taken it to LG service center, they said there is problem with touch screen and have to repair it
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Click to collapse
I have just got a call from the guy and he said that touch needs to be repaired I am really regretting changing the ROM on that phone
Mr.KiLLeR said:
I have just got a call from the guy and he said that touch needs to be repaired I am really regretting changing the ROM on that phone
Click to expand...
Click to collapse
did you given it to lg service center or local service shops?
navispidey said:
did you given it to lg service center or local service shops?
Click to expand...
Click to collapse
Local service shop
Sent from my LG-D802 using Tapatalk
Mr.KiLLeR said:
Local service shop
Sent from my LG-D802 using Tapatalk
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Click to collapse
Then even i will look here to get it repair in local service shops since i don't have a warranty
Did you guys try updating the touchscreen firmware via the hidden menu? This is so frustrating, I've rooted/romed at least 5 phones/tablets and this is the first time Ive bricked something.
taikonaut said:
Did you guys try updating the touchscreen firmware via the hidden menu? This is so frustrating, I've rooted/romed at least 5 phones/tablets and this is the first time Ive bricked something.
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I am trying to go to the hidden menu and its not working at all .. So I will just have the touch replaced
I am not entirely convinced its the screen to be honest. I feel like replacing the screen does nothing about the software which control its behaviour. Just my 2c - if you want to go ahead with it perhaps get them to take responsibility - e.g., I replace the screen on your advice and if it doesn't fix the problem I shouldn't have to pay for the screen otherwise you might be throwing your money at a problem which we dont necessarily know the cause of.
Edit: Get a lgd panel not a jdi.
taikonaut said:
I am not entirely convinced its the screen to be honest. I feel like replacing the screen does nothing about the software which control its behaviour. Just my 2c - if you want to go ahead with it perhaps get them to take responsibility - e.g., I replace the screen on your advice and if it doesn't fix the problem I shouldn't have to pay for the screen otherwise you might be throwing your money at a problem which we dont necessarily know the cause of.
Edit: Get a lgd panel not a jdi.
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Click to collapse
Ofcourse, if the guy is saying that after replacing the touch , it will be fixed and you pay 5000PKR then obviously i will check the phone before buying it otherwise i will not pay.. Simple
Digitiser or actual screen?
taikonaut said:
Digitiser or actual screen?
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Click to collapse
No idea about that .. he said to replace the touch