Database Users

getting Win XP Pro to recognize my device...

This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim

hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz

Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.

Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.

Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.

AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul

Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.

Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...

BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -

Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.

timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.

jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.

Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.

Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.

Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.

Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'

timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=

Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...

Vista connection problems

Hi,
My hdd gave up in my laptop other day bought another 1 installed vista
now im having connection problems both with bluetooth and via usb with my
t-mobile ameo
does any 1 know if there is a update some where to get them working again
ive done a windows update and installed windows mobile device centre
thanks

Im running Vista business edition and had no problems at all - even updated my rom!
What do you get when you plus the Ameo in? Does it show up in the Device centre?

sync centre has just got the usual offline folder
windows mobile device centre 6.1 has the mobile device settings and the not
connected bit at the bottom
its so weired it all synced b4 theres nothing different installed setup etc...
on the device it says "to synchronize this device, you must install activesync 4.5 or newer on your desktop computer"
thanks

How Wierd.... mine lliterally just fired up autoomatically.

In your PPC, go to SETTING -> CONNECTIONS -> USB TO PC. Untick the "ENABLE ADVANCED NETWORK FUNCTIONALITY". Remove the connection by unplugging your USB cable and the plugging it again. No guarantee this will work, but you may try.

IT Works
i tried the unticking the advance option still didnt work...
i thought about the user account control in vista this came as my mobile
data card for my laptop wasnt installed correctly and after checking out the
install log and it saying access control n a load of other stuff saying
permission denied etc.... i thought id turn vistas user account control off this
fixed my data card problem ......i then pluged my t-mobile ameo in and hey
presto it picked it up as a black HTC Advantage due to my mobile 6 rom
upgrade

I believe Active Sync won't work on Visat, you need Mobile Device Center, available here
http://www.microsoft.com/downloads/...ea-9df9-4920-af33-3a0e2e4e7beb&displaylang=en

Makes sense as I have crappy user control switched off as it annoyed me greatly!

Vista Utlimate Connects but refuses access.
This solution worked instantly for us.
cayotte said:
In your PPC, go to SETTING -> CONNECTIONS -> USB TO PC. Untick the "ENABLE ADVANCED NETWORK FUNCTIONALITY". Remove the connection by unplugging your USB cable and the plugging it again. No guarantee this will work, but you may try.
Click to expand...
Click to collapse
We had downloaded the upgrade device driver and the Windoze Vista replacement for ActiveSync... as Vista dictates on first connection.
We got the sound effect acknowledging USB connection, but Windoze Mobile Device Centre obstinately ignored the connection.
We tried the tricks suggested by the mages and sages, like adding ports etc. to the firewall, and deleting the driver in the Vista Device Manager... forcing it to re-install. None of it worked for the Ameos.
We removed the Mobile Device Centre and the upgraded driver, resolving to connect to the Ameos only via our XP Tablet instead.
It seemed that the USB connection was being made, but something else was blocking it.
Then this possible solution (reproduced here) caught our eye.
It was the work of a moment to follow the path and remove the check in that item.
Imagine our surprise and delight when we connected to Windoze Vista Ultimate again... and remember that there is no upgraded driver or Mobile Device Centre installed now... and we got the "what shall I do with this device" dialogue box. We checked the item to open the device in a folder each time and... it did... and does... just that.
We do not need synchronisation for our use of the Ameos since all of the significant email and document traffic occurs on the laptops and Tablet, but we can appreciate why someone would want that Mobile Device Centre to be re-installed. We won't be doing that anytime soon though.
Congratulations to you cayotte, and this forum as a whole.
BTW, I read about the problems folks have with the Microdrive. We have two Ameos. One works great with the Microdrive, the other one does not, and we have to leave it for data files only.
The older unit is the one which works well.
We already had the User Account Control turned off so I cannot say if that had any effect.
QF
cayotte said:
In your PPC, go to SETTING -> CONNECTIONS -> USB TO PC. Untick the "ENABLE ADVANCED NETWORK FUNCTIONALITY". Remove the connection by unplugging your USB cable and the plugging it again. No guarantee this will work, but you may try.
Click to expand...
Click to collapse

Frequent 3g connectivity on/off on vista side

Hi.
Anyone with same problem. I only have seen it on vista side. Working with 3g conectivity. One minute is connected with tray icon showing globe. Then 30 isnt connected with tray icon showing computers with red cross. Then again connected 3 minutes. It seems a problem between vista side and internet sharing service from snapvue. I ve seen this issue in other spanish shift. Maybe a spanish version problem? any idea?
Thanks

Not much help I know but see my thread titled 'continued vista connection problems'. Have you been using internet sharing to gain access to WM 6.0? i noticed Activesync was always starting on the snapvue side which I think is linked to the constant disconnections.
A full restore from the restore partition solved my problem and I now get a steady 3g connection.

Thanks for your response. Not alone now. Format is a solution but we should know the origin of this problem. Obviosly is related with the way connects to 3g, this is, using Internet Shared connection with snapvue...but...why suddenly activesync (client or server part) tries to connect the other side and breaks the internet shared connection? any idea?Did you install sp1? is your shift language english or other one? ( I am trying to discard sources of the problem).
pd. While I write these lines on winmo side I can listen vista side sounds (connect/disconnect each minute...)

Hi,
I did some changes and It seems (by now) the problem is solved. I ve playing with continous 3g connections. This is what I did (I dont know which one did the trick).
1) Disable activesync usb connections for both sides( I did it for vista side days ago but know I did too in snapvue size.
2) Sevice Sync bluetooth Server stopped and set manually.
3) Reset both sides
Now I ve a stable 3g connection....

Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.

gavmiller said:
Daniel
Glad you got it working. What do you do to disable Activesync on the Snapvue side?
I only noticed this problem after installing SP1 but I was working mostly with WIFI so cannot be sure there is a link.
Click to expand...
Click to collapse
Hi.
The problem is solved, now for sure. Open Activesync in winmo,then menu/connections and uncheck "use usb ...". I removed too the partership between both sides althought It isnt important, I think...

Thanks Daniel. Good to know incase it happens again.

Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....

danielherrero said:
Today I am having the same issue...mmm, I dont know what else I can do. I will post the events I can see in the event's viewer....
Click to expand...
Click to collapse
Hi Daniel - are you still having these problmes?

Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)

danielherrero said:
Hi. I didnt have that issue anymore. I removed the partership whith the device on vista side. I remove "Usb connection option" on activesync in both sides. I uninstalled "Remove NDIS Share connection" (Device Manager) on vista side and rebooted. Then on restart vista recognized again the device(Remove NDIS Shared connection) after some minutes(5-10 min) and then all worked correctly. I think the last step did the trick. But I am not free of problems. Like I told before when I resume the device and It was hibernated/suspended for a long time (several hours) the 20% of times It cant connect 3g and even I cant restart vista but keeping pressed the power button. So, by now, If my device is going to stay suspended for a long time (night) then I turn it off......
pd. When I need connect vista and snapvue I turn the phone off. I enable usb connection in both sides and use usbtools. After using the connection I undo these steps and all works correctly by now (last 3 weeks).
Ensure too that Vista hasnt setup a new Windows CE device on Device Manager. To check it open Device Manager, then "See devices by connection" and check each usb connection. If you see any Windows CE device disable it. I think both Remove NDIS Shared connection and a Windows CE Device was fighting for the same usb connection (In my case)
Click to expand...
Click to collapse
OK, the only bit I hadnt tried was the uninstall of the NDIS in device manager. I'll give it a go and see what happens. Thanks again for this reply!

Thanks Daniel for your detailed description on this problem, which I also have. Interesting thing is that for me it only occurs when I am on the move with my Shift. No problems when my Shift remains on my desk (like others described in this thread: http://forum.xda-developers.com/showthread.php?t=381220&page=2 )
On your described solution: I removed the Vista/Snapvue partnership and the usb connection on both sides. But I am not able to do the next step: "Remove NDIS Share connection" in device manager, because it's not there (see attached screenshot). Does this mean it was never there, so I do not have to uninstall it? Or is there a different way to find it?

Hi.
Reset Vista to ensure It boots correctly. Then wait to be 3g connected. Once you are connected the device "Remote NDIS shared connection" should be there under network cards. Then uninstall it and reset again. Once booted you have to wait several minutes until vista detects it again and installs drivers.....
pd. And try to contact HTC. Maybe (only maybe) if HTC is reported with same problem from many people they releases a fix.....

Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah

Pfeffa-rah said:
Hi there,
That did not help at all!
Waste of time.
But thanks for the hint.
What DID help for me was closing WMDC through taskmanager.
When you just exit WMDC, task manager still shows that it is running there in the background and apperantly scanning your ports for mobile devices ore something.
I stopped it from running and have a stable connection now.
(replying from train right now)
greetz,
Pfeffa-rah
Click to expand...
Click to collapse
Hi
Do you have to do this each time you start vista?
Cheers

firedup said:
Hi
Do you have to do this each time you start vista?
Cheers
Click to expand...
Click to collapse
I think you only have to do it after you used WMDC. On my shift it doesnot start at boot (not anymore...) If I want to sync shift or my kaiser, I need to startup WMDC manualy.
grtz,
Pfeffa-rah

My experiences so far.
Is it possible that it is the energy plan that is responsible for the loss of connection. I installed SP1, no problems it seemed. Today I wanted to use the 3G connection with the battery (balanced energy plan). And then it started to disconnect and to connect in small intervals. I did the routine Daniel described: uninstalled NDIS driver. Reinstalled it but connectivity problems remained.
Is it something to do with the battery powered system?
Because, as soon as stop using the battery, plugging in the power adapter again everything seems to be okay. I am not sure about it, but I think, when I use the max power option with the battery the connection stays and fails when I use the balanced energy plan.
So can it be that something in the energy plan is responsible for the loss of the connection?
Experts, does that make any sense?
I will give it some more tries.
S.

I had the High Performance powerplan on all the time......

had it to
Hi
This is a problem when sp1 is installed and you are using 3g in vista being in balanced or power save power plan. it has nothing to do with activesync and usb ports (i have never had a connection)
i called htc yesterday, they clamed they had never heard about it before, so please as many as possible call htc and tell them then maybe just maybe they would release a fix
in rhe meantime i uninstalled sp1 and everything works

In my case the solution is quite clear.
3G works in Balanced mode and in High Performance when power is plugged in. I am not so sure if it works in “Power Save” even when on power.
3G does not work when either on “Balanced” or “Power Save” when using the battery. Battery works in “High Performance” even when all the options are set like they are in “Balanced” mode.
This I found somewhere else in the forum. It is from Daniel and I guess he says the same, more of less.
Well. I ve been doing many tests and changes and I thing the sd, suspend crashes and 3g closed connections are gone.
I use equilibrated energy plan but I hadn’t any issue when ac connected so I ve modified this plan to make equivalent the behavior when not ac connected, but not success. The problems are still there. Its incredible because the configuration for ac connected/disconnected is the same I ve modified all the parameters (usb, expressPCI, , etc)
So I ve set High performance plan and I ve modified it a little bit, only screen brightness when no ac connected and now all works correctly. I start the system (no ac connected). Then I suspend / wake, hibernate/resume the system several times being ac no connected and the problems are gone. 3g connection is very stable. No crashes from standby to hibernate state. No sd missing problem. So by now I will keep in this "High Performance" modified state
pd. So It seems that a plan is compounded by customizable parameters by the user and hidden parameters)
Now, those who have not installed SP1. Is this really no issue for you? Or have you always been on power or always used “High Performance”?
Well, even when I plug in my external battery and the green light indicates that the machine has been plugged to power, even then it only works in “high performance” and not in the two other modes.
Very strange!
S.

Vista Mobile Device Sync Problems

I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????

I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
Click to expand...
Click to collapse
Have you tried a different usb port on the PC, or a different PC running Vista 32 bit? Mine works fine in Vista & XP.

gc14 said:
Have you tried a different usb port on the PC, or a different PC running Vista 32 bit? Mine works fine in Vista & XP.
Click to expand...
Click to collapse
I have tried different USB ports and no Joy. It looks like it recognizes it as the HTC USB Sync driver shows up and it makes a noise that it found a USB device. I don't have another Vista machine but maybe a 64bit windows 2003 server would be the same. Probably not. It did work once a few DCD Roms ago but not since.

Random Disconnects
I am having a similar problem. Evern since moving to DCD 3.12, I have had a similar problem. I can manage to get connected sometimes but it will randomly disconnect.
For a while I switched to No2Chem and didnt experience the problem.

bishop0114 said:
I am having a similar problem. Evern since moving to DCD 3.12, I have had a similar problem. I can manage to get connected sometimes but it will randomly disconnect.
For a while I switched to No2Chem and didnt experience the problem.
Click to expand...
Click to collapse
Can you post what devices show up when you are connected?

When I went from 3.1.4 to 3.2.0 I started having issues with Sync Center (Vista Ultimate 32-bit) as well. If I restart the PC it works fine for a while, but then suddenly you hear the USB device disconnect noise and thats all she wrote.
The device's charge LED is on, but it doesn't show up in vista anymore unless you restart the PC.
With 3.1.4 I never had this issue.

I wrote up an ActiveSync/mobile Device Manager Troubleshooting Guide in the Wiki, did you try all of those steps?

jambrose said:
I have search everything here and on HTC and on Verizon and here is where I am stuck. Using DCD 3.2.0 (but had same problem with 3.1.6) and latest Radio Rom. It seems to connect just fine to a Windows XP activesync 4.5 computer but will not connect to the Mobile Device Center on Vista (32bit).
Looking into the device manager I do see the Mobile Devices/HTC USB Sync driver is active but I do not see the Portable Devices/XV 6800 driver at all.
I do have the "Enable Advanced Network Functioinality" unchecked. I have uninstalled all the drivers and Mobile Sync software and rebooted everything. I even have tried the USB splitter. It seems to half recognize the phone in Vista but the other half is the Mobile Sync part. I do get an error on the phone that says "To synchronize this device, you must install ActiveSync 4.5 or newer on your desktop computer." This is sooooo frustrating as it worked one time on Vista, I think either DCD 3.0.x or maybe earlier and now it only works on XP.
What am I missing here??????
Click to expand...
Click to collapse
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.

also make sure you check your network connections, and make sure the Remote NDIS Connection (This is your Pocket PC, Smartphone) And have the IP Configuration set to automatic, as i forgot to put it back after using it as a modem for my laptop. This also prevents active sync from working.
Just a thought, as i had a similar problem, and my fix was reverting back IP settings to Automatic. Try this if you haven't

ranmasaotome510 said:
also make sure you check your network connections, and make sure the Remote NDIS Connection (This is your Pocket PC, Smartphone) And have the IP Configuration set to automatic, as i forgot to put it back after using it as a modem for my laptop. This also prevents active sync from working.
Just a thought, as i had a similar problem, and my fix was reverting back IP settings to Automatic. Try this if you haven't
Click to expand...
Click to collapse
DV8 said:
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
Click to expand...
Click to collapse
DV8, I have tried both on and off. It seems that off will act like the PPC with it on it acts like the remote NDIS network adapter like if you want to teather it.
ranmasaotome510, If I don't select the advanced network functioinality I never get the Remote NDIS Connection to change anything. All I get is the HTC USB Sync driver under the Mobile Devices and that is it. If I check the advanced network functionality I only get the Microsoft Widnows Mobile Remote Adapter driver and not the HTC USB sync driver. Either way WESCOMM doesn't find the device.
I used the view hidden devices and removed everything I could find but I never can find this driver: Portable Devices\PocketPC to uninstall it. I have also uninstalled WMDC a couple of times and have downloaded and installed the latest. This works fine on XP with out fail. I am also using office 2007 but this did work on this Vista machine with an earlier ROM.

No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.

scorp508 said:
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
Click to expand...
Click to collapse
Thanks for the try, I don't have that driver installed. I had IPv6 not checked and thought maybe that was it but no joy. Any other ideas out there?

jambrose said:
Thanks for the try, I don't have that driver installed. I had IPv6 not checked and thought maybe that was it but no joy. Any other ideas out there?
Click to expand...
Click to collapse
This is just a shot in the dark, but have you tried any of the wireless sync options - either bluetooth or IR? I know that they aren't quite as fast or reliable, but it may be worth a shot.
Ivan

btonetbone said:
This is just a shot in the dark, but have you tried any of the wireless sync options - either bluetooth or IR? I know that they aren't quite as fast or reliable, but it may be worth a shot.
Ivan
Click to expand...
Click to collapse
Bluetooth is my next try. I am thinking about this USB bluetooth adapter, any suggestions? http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3399853&CatId=909

scorp508 said:
No clue if this is related, but I found two copies of Teredo Tunneling Pseudo-Interface in device manager. One was operational and the other was not. I removed the one with the yellow bang on it and plugged in my phone. Immediately Sync Center saw it and allowed me to create a connection with the phone.
Dumb luck? Maybe.
Click to expand...
Click to collapse
Hello all together,
some days ago I have bought a new S710 Vox phone and had no luck with synchronizing it with my Vista PC. Same problem as jambrose.
Then I read the posting about Teredo Tunneling-Adapter, deleted it from my system, rebooted the PC and surprise, the connection to my Vox works fine. Thank you!
Greetings to all
Johnweb_62

Johnweb_62 said:
Hello all together,
some days ago I have bought a new S710 Vox phone and had no luck with synchronizing it with my Vista PC. Same problem as jambrose.
Then I read the posting about Teredo Tunneling-Adapter, deleted it from my system, rebooted the PC and surprise, the connection to my Vox works fine. Thank you!
Greetings to all
Johnweb_62
Click to expand...
Click to collapse
So where did you find the adapter at? In the device manager under network?
Anyone?

jambrose said:
So where did you find the adapter at? In the device manager under network?
Anyone?
Click to expand...
Click to collapse
Yes, I found it in the Device Manager under Network.
But, this works only few days. My PC normaly runs all around the day und so it works until yesterday when I had to reboot my system because I had installed a software update. After this reboot the S710 has the same problem again. Even the Teredo Tunneling Adapter is still not there.
I am , any other idea?
Johnweb_62

DV8 said:
Go under settings/connections/USB to PC and uncheck the Enable advanced network functionality and see if that works for you on Vista.
Click to expand...
Click to collapse
Worked for me, Thanks!

HELP!
HELP!!!!!!!!!!!!!!!!!
I cannot get this resolved to save my arse!
I have tried EVERYTHING...just spent 3 hours looking up stuff, and re-reading to try and find something.
What the problem is:
My Verizon XV6800 connects to my Vista laptop, but does not OPEN up WMDC. If I have "Advanced Function" unchecked, then my laptop finds my ppc when connected, but does not open up WMDC. On my phone, a little connection icon goes in the bottom tray. Other times, I get the "you do not have active sync 4.5 installed" error.
What I've tried:
Uninstalling/reinstalled
net localgroup add administrators etc.
I am at a loss.
I just want to sync my Mogul with my Vista Laptop, so that I can install apps and sync email! UGH!
Any help would be greatly appreciated.

Do you have a firewall running on your laptop? I had trouble connecting also since I have BitDefender running. I had to open up some ports to get it working. Also, prior to connecting the USB, I would exit the ActiveSync process. The connection will start a new instance of it automatically.

Frozen Shag control and lost WLAN in vista

Greetings every one
I have searched through the threads to try and find a solution to my problem and I have tried hard and soft restart on Snapvu, F2 and F3 but nothing works
I am having a little trouble with my Shift 9500 running Vista. All was well until about a week ago when I lost WLAN. When I attempted to turn on WLAN in the SHAG Control, SHAG control freezes and vista tells me that the "program is not responding". Sound is also muted.
I do, however, have a network symbol in the notification area that tells me it is not connected, when I ask vista to diagnose the problem it tells me to install a network card and the software. So, I reinstall the Marvell Wi-Fi driver, downloaded from the HTC website, but still no effect and the same thing keeps happening.
Does anyone have any suggestions?

I have the same problem now. Got original preinstalled Vista and even after Hard reset WLAN seems to be turned on in Control Center but the WLAN card is not even seen on hardware list. Got latest Marvell driver installed. It's rather not hardware problem as WLAN used to work before hard reset. Maybe it has to do with Microsoft hot fixes (have automatic updates enabled) but run without SP1. It's driving me crazy when trying to enable WLAN or Bluetooth it takes minutes like you. Any ideas plase? Thanks

aprach said:
I have the same problem now. Got original preinstalled Vista and even after Hard reset WLAN seems to be turned on in Control Center but the WLAN card is not even seen on hardware list. Got latest Marvell driver installed. It's rather not hardware problem as WLAN used to work before hard reset. Maybe it has to do with Microsoft hot fixes (have automatic updates enabled) but run without SP1. It's driving me crazy when trying to enable WLAN or Bluetooth it takes minutes like you. Any ideas plase? Thanks
Click to expand...
Click to collapse
Well just an update, I did hard Vista reset and it helped. got fully functional wlan device, but still don't know what caused that. basically i see preinstalled vista here is damn unstable and never seen so many blue screens before :/

aprach said:
Well just an update, I did hard Vista reset and it helped. got fully functional wlan device, but still don't know what caused that. basically i see preinstalled vista here is damn unstable and never seen so many blue screens before :/
Click to expand...
Click to collapse
I just posted a message earlier about issues I've been having with WiFi now resolved by changing advanced settings in the chip set. Maybe of some use? If you can't even see the Marvell maybe the only choice IS to do a hard restore, or maybe even trying the copying of the sdbus.sys from the XP page into system32/driver and trying again...that's probably what I would do.
I must admit, most of my issues with WiFI started when I updated to the new driver from HTC....downhill from there.

And note their instructions don't tell you in which order to install the WiFi driver - yet all the others are very specific. Maybe that's where it all goes horribly wrong? I did mine last for reference.

FOOFTR said:
And note their instructions don't tell you in which order to install the WiFi driver - yet all the others are very specific. Maybe that's where it all goes horribly wrong? I did mine last for reference.
Click to expand...
Click to collapse
I'd suggest if everything works fine then no need to upgrade and take this risk... i simply ignored new htc drivers )

Hey Fooftr )
How are you? Managed to overwhelm this damn WLAN? I was happy too early. Even though my automatic MS updates were disabled after hard reset and I haven't even touched new htc drivers, my WLAN dissapeared again under Vista after some time.
Have installed latest Marvell sd8686.sys drivers from htc and the only result I got is 'Device manager' indicates WLAN card drivers where loaded but device cannot start (Code: 10). Did simple uninstall and even after reboot Vista finds no WLAN device at all. Did same with SD Host and here it's finem Vista finds it and reinstalls drivers. I'm still patient as really like this ****, I mean shift )
I've also replace sdbus.sys (81KB) file with mine laptop one 87KB but no difference.
The only networking actions I've been doing were related to installation of NDIS drivers together with the first WinMo sync. Maybe this is it? Don't know and wouldn't like to hard reset it again. Also XP is not an option until touchscreen and sdhc support is solved.
Guys any thoughts? Ideas? Does anyone have the same problem with vanishing WLAN device? Again it works after hard reset so it's not a hardware prob imo.
Cheers Shifters ;o)

Silence means either I'm alone with the problem or there are others but no solution found
I did some progress yesterday and GOT MY WLAN working fine now. I've been trying to play with HTC Marvell driver folders content as despite of WLAN setup file there are other toolkits attached by HTC. IT's not ideal and does enable WIFI fine but enables BT as well however BT device cannot find any other devices - later down below about BT.
PLS READ THIS FIRST BEFORE YOU TRY, it's just my observation and may be only my case.
If you guys have the same experience with WLAN device as I do please try to do following, it helped in my case and now have all WLAN and BT enabled and visible in Vista SP1 after sleep/restart, whatever.
1. My Vista config is as follows:
- SP1 installed (eng)
- all updates installed from Microsoft Update
- all HTC drivers installed except Vitakey which I hear on other threads is causing some headaches.
* although I have all above installed I don;t think it;s a prerequisite. You only need latest Marvell drivers from HTC website.
2. Pls note, although latest Marvell WLAN drivers are installed I used to see no devices.
3. I've described what is a behaviour when I install drivers, devices appear for a few seconds on the list and dissapear at the end of installation.
4. So I went to WLAN folder /Wifidrvpatch/TOOLKITS and found HTCMEDIA.INI file with number of commands.
5. At the end of the file you can find three commands related to ECTKit.exe and vcpj_TSinstall.exe
6. What I did yesterday what enabled my devices? Started to launch them to see what will happen.
I launched three application but I'm not sure which one helped, my devices started to apeparing on th list after ECTKit.exe with one of parameters added.
7. Launch Device Manager and expand Network adapters. Right click on desktop 'My computer' and choose 'Manage'. From the list then choose 'Device Manager'. IF you don't see NEtwork adapters on the list it's probably same as in my case. go to next step.
8. Click Start->Run->cmd
change your path (using 'cd' command) to be in marvellwifi/wifidrvpatch/toolkits/tool where ECTKit.exe is located.
Launch ECTKit.exe by typing ECTKit.exe /EnableAllDevice
after that my devices appeared on the list.
As I said I launched three execs this evening. First was vcpj_TSinstall.exe (then clicked on install) but haven't noticed any change, dvices were hidden and shift was not much busy with this exec. Second I launched ECTKit.exe /RestoreAllDevice (Still no devices on the list BUT I've noticed Computer Management tool (the one you've opened to see devices) has indicated under 'System Tools->'EVent Viewer' -> 'Windows Logs' -> 'Security' that one of sys files is not loaded due to hash issue. IT's called CCDEVIO.sys and used to fail EVERYTIME when I tried to install MArvell drivers before (have checked logs history).
As the third command launched was ECTKit.exe /EnableAllDevice and this one helped.
What I suspect in my case CCDEVIO.sys may be causing problems but not sure. For example this sys file is trying to be loaded when I open WindowsMediaPlayer and fails as well so I'm not sure. Anyway that's the only misbehaviour I've noticed related to drivers installation.
Now about BT. It's also enabled. Got access to all functions, etc but there are two problems with BT.
1. My shift cannot find any other BT devices but can be found by my HTC Kaiser with no problems (still with limited number of services shared).
2. BT blue LED under the display flashes all the time now ) Well even if I disable BT Radio device and other BT related it does still blinks ) Well I don;t care anyway at least got it visible and can play further to force it to work. It';s still better than not having it at all.
LAst but not least this trick has not helped to frozen Shift Control Center tool. It freezes if I want to Turn ON/OFF WIFI/BT for coupel of minutes, then indicated device is ON or OFF, I can close it but it does not communicate with devices at all - meaning if I turn my WLAN ON thru control center it's not turning ON. Need to go to Network Adapters window under NEtwork Sharing Center and simply enable it. It's till fine as shagctrl sucks anyway, no brightness can be adjusted and when I try to access Settings, after 10-20 seconds got message 'Get EC firmware version failed' and settings opens (this error was observed even after my Vist agot hard reset some time ago and even after I installed latest EC drivers from HTC site)...
I'm not sure how HTC tests their drivers in testing environment but they probably outsource it to well known business oriented countries )
Sorry for long story but maybe it will help some of you. I'm damn happy got my WIFI working as do not need BT for now

aprach said:
Silence means either I'm alone with the problem or there are others but no solution found
I did some progress yesterday and GOT MY WLAN working fine now. I've been trying to play with HTC Marvell driver folders content as despite of WLAN setup file there are other toolkits attached by HTC. IT's not ideal and does enable WIFI fine but enables BT as well however BT device cannot find any other devices - later down below about BT.
PLS READ THIS FIRST BEFORE YOU TRY, it's just my observation and may be only my case.
If you guys have the same experience with WLAN device as I do please try to do following, it helped in my case and now have all WLAN and BT enabled and visible in Vista SP1 after sleep/restart, whatever.
1. My Vista config is as follows:
- SP1 installed (eng)
- all updates installed from Microsoft Update
- all HTC drivers installed except Vitakey which I hear on other threads is causing some headaches.
* although I have all above installed I don;t think it;s a prerequisite. You only need latest Marvell drivers from HTC website.
2. Pls note, although latest Marvell WLAN drivers are installed I used to see no devices.
3. I've described what is a behaviour when I install drivers, devices appear for a few seconds on the list and dissapear at the end of installation.
4. So I went to WLAN folder /Wifidrvpatch/TOOLKITS and found HTCMEDIA.INI file with number of commands.
5. At the end of the file you can find three commands related to ECTKit.exe and vcpj_TSinstall.exe
6. What I did yesterday what enabled my devices? Started to launch them to see what will happen.
I launched three application but I'm not sure which one helped, my devices started to apeparing on th list after ECTKit.exe with one of parameters added.
7. Launch Device Manager and expand Network adapters. Right click on desktop 'My computer' and choose 'Manage'. From the list then choose 'Device Manager'. IF you don't see NEtwork adapters on the list it's probably same as in my case. go to next step.
8. Click Start->Run->cmd
change your path (using 'cd' command) to be in marvellwifi/wifidrvpatch/toolkits/tool where ECTKit.exe is located.
Launch ECTKit.exe by typing ECTKit.exe /EnableAllDevice
after that my devices appeared on the list.
As I said I launched three execs this evening. First was vcpj_TSinstall.exe (then clicked on install) but haven't noticed any change, dvices were hidden and shift was not much busy with this exec. Second I launched ECTKit.exe /RestoreAllDevice (Still no devices on the list BUT I've noticed Computer Management tool (the one you've opened to see devices) has indicated under 'System Tools->'EVent Viewer' -> 'Windows Logs' -> 'Security' that one of sys files is not loaded due to hash issue. IT's called CCDEVIO.sys and used to fail EVERYTIME when I tried to install MArvell drivers before (have checked logs history).
As the third command launched was ECTKit.exe /EnableAllDevice and this one helped.
What I suspect in my case CCDEVIO.sys may be causing problems but not sure. For example this sys file is trying to be loaded when I open WindowsMediaPlayer and fails as well so I'm not sure. Anyway that's the only misbehaviour I've noticed related to drivers installation.
Now about BT. It's also enabled. Got access to all functions, etc but there are two problems with BT.
1. My shift cannot find any other BT devices but can be found by my HTC Kaiser with no problems (still with limited number of services shared).
2. BT blue LED under the display flashes all the time now ) Well even if I disable BT Radio device and other BT related it does still blinks ) Well I don;t care anyway at least got it visible and can play further to force it to work. It';s still better than not having it at all.
LAst but not least this trick has not helped to frozen Shift Control Center tool. It freezes if I want to Turn ON/OFF WIFI/BT for coupel of minutes, then indicated device is ON or OFF, I can close it but it does not communicate with devices at all - meaning if I turn my WLAN ON thru control center it's not turning ON. Need to go to Network Adapters window under NEtwork Sharing Center and simply enable it. It's till fine as shagctrl sucks anyway, no brightness can be adjusted and when I try to access Settings, after 10-20 seconds got message 'Get EC firmware version failed' and settings opens (this error was observed even after my Vist agot hard reset some time ago and even after I installed latest EC drivers from HTC site)...
I'm not sure how HTC tests their drivers in testing environment but they probably outsource it to well known business oriented countries )
Sorry for long story but maybe it will help some of you. I'm damn happy got my WIFI working as do not need BT for now
Click to expand...
Click to collapse
Hello,
I have a similar issue withe Marvell Wifi adapter.
I restored the system to the manufacturer settings pressing F3 while booting and the problem remains:
If the Shift is powered off or hybernated more than 30 minutes and then powered on, then Wifi works well, the adapter appears in the device manager, and I can power it on or off with HTC comunication administrator (the progran which opens when you push the upper right button).
If, whith Wifi working, I suspend, reboot or power off the shift for less than 30 minutes, the Marvel wifi adaptor dissapears from the device manager, Wifi doesn't work and I can't enable or disable it from the HTC comunication administrator.
I have restored the system to manufacturer settings pressing the F3 button while booting for three times without success.
Anybody knows how to fix that problem or may I send the unit to the SAT?
Thank you very much

henryfabu said:
Hello,
I have a similar issue withe Marvell Wifi adapter.
I restored the system to the manufacturer settings pressing F3 while booting and the problem remains:
If the Shift is powered off or hybernated more than 30 minutes and then powered on, then Wifi works well, the adapter appears in the device manager, and I can power it on or off with HTC comunication administrator (the progran which opens when you push the upper right button).
If, whith Wifi working, I suspend, reboot or power off the shift for less than 30 minutes, the Marvel wifi adaptor dissapears from the device manager, Wifi doesn't work and I can't enable or disable it from the HTC comunication administrator.
I have restored the system to manufacturer settings pressing the F3 button while booting for three times without success.
Anybody knows how to fix that problem or may I send the unit to the SAT?
Thank you very much
Click to expand...
Click to collapse
Hey, seems it's very unstable. Can you imagine I was to early happy with my findings :/ My WIFI appears and dissapears randomly but the behaviour is a bit different from yours. Mine is available even right after reboot (pess than 30 mins). What I do to solve it is when after turning on there is no device on the list I simply launch drivers installation and do not wait till the end. When I see BT/WIFI devices in Computer Management successfully identified (installation still runs) I simply kill the installer thru "Task Manager" without waiting for completion (as every time after completion devices again dissapear). With that I have a control over WIFI. It's a bit annoying but I can rely on that everytime so far.
Keep observing my shift behaviour what potentialy can impact that and even with WinMo synced and 3G working on WinMo side WIFI is still available. Last time it dissapeared after battery removal for 5 minutes max (to insert new SIM card).
BTW, once you have your BT available can you find external devices using BT built-in software? I cannot...
Even with that I damn like the SHIFT and find it very useful.
Will stay in touch