Taking my device to service center tomorrow IST. - Galaxy Note 4 Q&A, Help & Troubleshooting

I've been having strange fluctuations in the battery which I noticed and I was assuming it was some of wake locks or alarms causing this drain.
I also noticed the battery getting heated during charging.
The weirdest issue I faced is that every first boot after full barge reduces to -10%later reboots meet them intact I noticed this on stock rom and custom rom also, Also while charging I saw that from 93%to 100 %jump was just in few min which is totally ubnormal.
Tough my fast charging was turned off.
Hopefully it's just a battery issue I can't live without this device after giving it for service.
Is anybody else having these issue ??

I think its a software issue did you try doing a factory reset ? Disable all the useless apps? Remove the battery once in awhile? Jumps from 93-94%to 100 is not uncommon

em_ said:
I think its a software issue did you try doing a factory reset ? Disable all the useless apps? Remove the battery once in awhile? Jumps from 93-94%to 100 is not uncommon
Click to expand...
Click to collapse
I guess this has been fixed by resetting the battery gauge after full charge to 100% I had to pull the battery wait for about 3mins and put it back after this reset procedure looks like the last 2 charge cycles dint have those random drops after reboots, but I've the battery drains I need to figure out what problem is I get a maz of 4hsot.

aukhan said:
I guess this has been fixed by resetting the battery gauge after full charge to 100% I had to pull the battery wait for about 3mins and put it back after this reset procedure looks like the last 2 charge cycles dint have those random drops after reboots, but I've the battery drains I need to figure out what problem is I get a maz of 4hsot.
Click to expand...
Click to collapse
Hey bro, flash stock rom via odin, perform factory reset with stock kernel(this will wipe internal sd card too) , remove the extsdcard & use it for a couple hours
i had the same issue & above did the trick

pratik_193 said:
Hey bro, flash stock rom via odin, perform factory reset with stock kernel(this will wipe internal sd card too) , remove the extsdcard & use it for a couple hours
i had the same issue & above did the trick
Click to expand...
Click to collapse
@Pratik Thanks your suggestion, I already Did this, Flashed Stock was on Stock for some time approx1day could not bear it flashed our Rom all is good so far needs a bit or battery tweaking.my app usage always is 60%> so it may take a while for me to understand on how this can be fixed.

Related

Battery issue since unrooting

Hey all,
Since unrooting my phone the battery seems to go down a lot faster, now I didn't clear anything off the phone once I added the new firmware so that maybe the issue.
When I look at the battery meter it's saying most of it's being used by android services, can anyone help me sort this?
Cheers
Paul
Hi,
Try recalibrating your battery . To do it, just let it fully discharge, then charge it completely while turned off (battery icon will pop up). After it you'll let it discharge completely again and do the same. I don't know if it's really the method, but always worked for me .
~Lord
Before unrooting did you use stock rom too?
Sent from my GT-I9500 using XDA Free mobile app
Yes used stock firmware to unroot everything and went okay but now my battery doesnt last long and wondered what I can potentially try to sort the issue out. I have tried letting the battery drain as above.
Paul
XxLordxX said:
Hi,
Try recalibrating your battery . To do it, just let it fully discharge, then charge it completely while turned off (battery icon will pop up). After it you'll let it discharge completely again and do the same. I don't know if it's really the method, but always worked for me .
~Lord
Click to expand...
Click to collapse
It's not.
Charge to 100%, pull battery, charge again to 100% while off. Battery calibrated. Fully discharging only damages your battery.
Yes I have done this also.
I have now done a factory rest and wiped everything clean so I will report back with my findings. Fingers crossed.
Paul
Problem fixed after the factory reset

[Q] Charging time very long with Lollipop

Hi,
on Sunday I installed Lollipop using the factory image and ADB (so everything is clean).
I came from Kit Kat 4.4.2 stock with semaphore manager (don't know if it is important).
The battery drain with 3G is pretty huge, but I think it's normal with a new firmware. The real problem is with charging time: when I plug my phone to the charger (original LG charger I used with Kit Kat) it says it will take 9 hours to recharge, than after few minutes it reduces the valuation (8 hours and than 7 hours). Than it says 6 hours and remains with that value.
And it actually takes A LOT to fully recharge....but it's not only a matter of 100% recharge, also to get for example from 30% to 40% it takes a lot of time.
Searching on the forum nobody has this problem and I am pretty sure it's a software fault (even if I thought it couldn't be possible) not the charger. How can I resolve this issue? Do you think a factory reset could be enough? Do I have to re-install everything again?
Thank you all and sorry for my english, it's not my native language.
Hallo
Have exactly the same issue.. I updated from 4.4.4 via lollipop ota image using sideload
Same long time as you, im also pretty sure it is software issue.
I have tried to wipe the cache with no improovement
Did you dolve?
running 5.0 since the day they released the factory image
experiencing battery life is slightly increased ..getting ~4hrs SOT with wifi continuously on 5.0 as compared to ~3hrs on 4.4..display is pretty much on the dim side though..
haven't noticed any increase in charging time
so might be an odd bug...
check ur battery settings-does it say charging with AC or USB??
as it takes a lot of time on USB..
had this problem once on 4.4 as it wasnt detecting the wall charger as AC but as USB..
reboot n see whether it solves the problem,or as last option u might need to do factory reset
hit thanks if this helped u
gmarco74 said:
Hallo
Have exactly the same issue.. I updated from 4.4.4 via lollipop ota image using sideload
Same long time as you, im also pretty sure it is software issue.
I have tried to wipe the cache with no improovement
Did you dolve?
Click to expand...
Click to collapse
Haven't solved it yet
apv25 said:
running 5.0 since the day they released the factory image
experiencing battery life is slightly increased ..getting ~4hrs SOT with wifi continuously on 5.0 as compared to ~3hrs on 4.4..display is pretty much on the dim side though..
haven't noticed any increase in charging time
so might be an odd bug...
check ur battery settings-does it say charging with AC or USB??
as it takes a lot of time on USB..
had this problem once on 4.4 as it wasnt detecting the wall charger as AC but as USB..
reboot n see whether it solves the problem,or as last option u might need to do factory reset
hit thanks if this helped u
Click to expand...
Click to collapse
Thanks for the advice. Just checked and it sees my charger as AC.
Has the factory reset on lollipop firmware the same effect as installing the factory image (of lollipop of course) with ADB?
Thanks for the advice. Just checked and it sees my charger as AC.
Has the factory reset on lollipop firmware the same effect as installing the factory image (of lollipop of course) with ADB?[/QUOTE]
remember,factory reset will simply bring u back to the basic factory image which u have sideloaded,will take care of any temp software issues that have developed during the course of your phone's functioning.
factory reset is simply a last resort of checking out that option
however it will not solve the problem if it is caused by a bug in the factory image itself...
as the lrx21t is just the first build ,it might be containing this bug..
u can wait for MR1 if u dont want to go down that lane...
i am not responsible if u brick ur phone while sideloading/rooting..its ur decision
hit thanks if this helped u
apv25 said:
running 5.0 since the day they released the factory image
experiencing battery life is slightly increased ..getting ~4hrs SOT with wifi continuously on 5.0 as compared to ~3hrs on 4.4..display is pretty much on the dim side though..
haven't noticed any increase in charging time
so might be an odd bug...
check ur battery settings-does it say charging with AC or USB??
as it takes a lot of time on USB..
had this problem once on 4.4 as it wasnt detecting the wall charger as AC but as USB..
reboot n see whether it solves the problem,or as last option u might need to do factory reset
hit thanks if this helped u
Click to expand...
Click to collapse
hallo
thanks for your reply.. I've checked and also my N4 recognize the AC wall charger. it gives me an average recharging time of 3 minutes / 1% battery. That means 300 minutes (5 hours ) for a full recharge..
does it sound reasonable for you?
I don't think you're the only one with this issue, other sites and fora are reporting similar stuff. I actually don't know if i have the same issue, i haven't been paying real attention at the charge time but it could be longer then it was. I also flashed the factory 5.0 image and had the phone on my dock while installing and discovering L for the first time. The battery level decreased while charging on my USB dock have been using the same dock with same usb cable on the same computer for a very long time, this was a first with L.
gmarco74 said:
hallo
thanks for your reply.. I've checked and also my N4 recognize the AC wall charger. it gives me an average recharging time of 3 minutes / 1% battery. That means 300 minutes (5 hours ) for a full recharge..
does it sound reasonable for you?
Click to expand...
Click to collapse
nope,it's longer than it should be..
mine takes ~3-3.5 hrs for full charge from 0-100%,including trickle charge,giving a ratio of 1%/2mins(lol, had never calculated on those terms) even with intermittent usage and wifi on during that period.
if its affecting multiple users,must be a bug...'dont worry,MR1 should sort out such major issues..
n from what i've heard,nexus 5 seems more badly bug-ridden than nexus 4.. so hold on,this is just the 1st part of the series,sequels expected soon (considerring the no of bugs which are surfacing)
till that time,if its a major issue,go back to 4.4.4
update on the MR1 when it comes out..
hit thanks if this helps u
apv25 said:
nope,it's longer than it should be..
mine takes ~3-3.5 hrs for full charge from 0-100%,including trickle charge,giving a ratio of 1%/2mins(lol, had never calculated on those terms) even with intermittent usage and wifi on during that period.
if its affecting multiple users,must be a bug...'dont worry,MR1 should sort out such major issues..
n from what i've heard,nexus 5 seems more badly bug-ridden than nexus 4.. so hold on,this is just the 1st part of the series,sequels expected soon (considerring the no of bugs which are surfacing)
till that time,if its a major issue,go back to 4.4.4
update on the MR1 when it comes out..
hit thanks if this helps u
Click to expand...
Click to collapse
Apart for this issue (that i can live with) My nexus 4 is behaving quite well with no other blocking bugs ... It seems to me a little slower than 4.4.4 but i like lollipop so i think i will stay with it
Thanks
Marco
Thank you all. I'll wait for the fix from Google... Hoping it will arrive [emoji16]
apv25 said:
Thanks for the advice. Just checked and it sees my charger as AC.
Has the factory reset on lollipop firmware the same effect as installing the factory image (of lollipop of course) with ADB?
Click to expand...
Click to collapse
remember,factory reset will simply bring u back to the basic factory image which u have sideloaded,will take care of any temp software issues that have developed during the course of your phone's functioning.
factory reset is simply a last resort of checking out that option
however it will not solve the problem if it is caused by a bug in the factory image itself...
as the lrx21t is just the first build ,it might be containing this bug..
u can wait for MR1 if u dont want to go down that lane...
i am not responsible if u brick ur phone while sideloading/rooting..its ur decision
hit thanks if this helped u
Click to expand...
Click to collapse
Factory Reset solved my problem.. now with the AC I have full recharge time of about 2 hours and half
many thanks
Today I recharged my phone from 32% to 87% in 2h and some minutes (don't know exactly how many). Anyway I didn't do anything different.
Maybe was a calibration issue or something.
gmarco74 said:
Factory Reset solved my problem.. now with the AC I have full recharge time of about 2 hours and half
many thanks
Click to expand...
Click to collapse
you're welcome bro
Slow Charge
apv25 said:
running 5.0 since the day they released the factory image
experiencing battery life is slightly increased ..getting ~4hrs SOT with wifi continuously on 5.0 as compared to ~3hrs on 4.4..display is pretty much on the dim side though..
haven't noticed any increase in charging time
so might be an odd bug...
check ur battery settings-does it say charging with AC or USB??
as it takes a lot of time on USB..
had this problem once on 4.4 as it wasnt detecting the wall charger as AC but as USB..
reboot n see whether it solves the problem,or as last option u might need to do factory reset
hit thanks if this helped u
Click to expand...
Click to collapse
I have been experiencing agonizing slow charges with v5. Did a clean install. I did notice that my battery info page states that it is charging via USB, whilst I am charging with AC. I never noticed that before on KitKat (maybe it was not shown). While my WiFi is on and I am charging, ouch, it takes forever, anc at one time I thought it was even going backwards. I guess that there is some type of charging throttling going on and my N4 never had any problems with charging with any of the V4 up to KitKat.
BertSP said:
I have been experiencing agonizing slow charges with v5. Did a clean install. I did notice that my battery info page states that it is charging via USB, whilst I am charging with AC. I never noticed that before on KitKat (maybe it was not shown). While my WiFi is on and I am charging, ouch, it takes forever, anc at one time I thought it was even going backwards. I guess that there is some type of charging throttling going on and my N4 never had any problems with charging with any of the V4 up to KitKat.
Click to expand...
Click to collapse
if u r sure u have had this problem from kitkat only then give it a shot n flash the factory image of jellybean,or flash some custom rom,should sort out any rom issues
if u dont want to do that,then wipe cache and flash/sideload your image(4.4.4/5.0)
or try a factory reset ,works sometimes
if its a software issue,then wiping your phone clean should solve it,atleast on 4.4.2/3,acc to ur past experience..
if its a circuit charge route issue,then its a hardware issue..
hit thanks if this helped u

Problem battery note 3

Guys I have a problem for the battery of my notes 3. when loading the phone off me arriving at 100% then when I go to turn down towards 95% as ever ?? I also bought a new battery and always makes the same joke then I consume a lot. For example when I go to school not using it almost never goes down by 40%.
I have to bring in warranty you think?
Do a factory reset to rule out software problem?
Some further information would be great.
1. How old is your phone?
2. Customrom or stock? IceCreamSandwich, JellyBean, Kitkat or Lollipop? If customrom is it stockbased or cm/omni etc.
3. Did you charged your phone always using trustworthy chargers?
4. Do you use original spare parts?
5. Did you try to calibrate your battery? (never had a prob. with battery calibration, but you never know..)
6. Do you have a batterylog? Maybe there's a battery draining app.
Software related problems can be solved doing a factory reset or, if this doesn´t work, try to update to latest available android version.
Ironstrix said:
Some further information would be great.
1. How old is your phone?
2. Customrom or stock? IceCreamSandwich, JellyBean, Kitkat or Lollipop? If customrom is it stockbased or cm/omni etc.
3. Did you charged your phone always using trustworthy chargers?
4. Do you use original spare parts?
5. Did you try to calibrate your battery? (never had a prob. with battery calibration, but you never know..)
6. Do you have a batterylog? Maybe there's a battery draining app.
Software related problems can be solved doing a factory reset or, if this doesn´t work, try to update to latest available android version.
Click to expand...
Click to collapse
boys then the phone has just 7 months old and I have always used products samsung original. use as OS 4.4.2 kitkat officer and I have done
several times factory reset etc but I always have the same problem.
as calibrations battery not having root permissions I never made.
do you have mp3 files on your Sdcard?i had a battery drain once because of an audio mix service.the cause was bad mp3 files.if so take a backup of them,delete the ones on your phone,see if the prob is gone or not.
I am willing to help but honestly i cant understand your english. can you show us the battery usage?
Just to clarify it,
you charge your phone untill it reaches 100%.
Then you plug it off and it instantly drops down to 95%
You did a factory reset and the issue persists
If this is correct it seems to be an issue with the charging controller. If you never modified your hardware/software (tripping knox or whatever) sent it to service.
luigi97777 said:
Guys I have a problem for the battery of my notes 3. when loading the phone off me arriving at 100% then when I go to turn down towards 95% as ever ?? I also bought a new battery and always makes the same joke then I consume a lot. For example when I go to school not using it almost never goes down by 40%.
I have to bring in warranty you think?
Click to expand...
Click to collapse
Don't quiet understand what your saying?
You having issues with your battery draining quickly?
If so download Battery Doctor and it will display apps using your battery.
Try turning off bluetooth, wifi, any connection apps and see if that helps.
Your need to narrow the issue down.

battery issues with 5.1.1

hello everyone,
my nexus 4 notified me of the 5.5.1 update and took it but i noticed after the update my battery seems to be draining faster than before. if i have a full battery and leave it unplugged all night it will be completely dead the next day. is anyone else experiencing this? i am about to factory reset to see id it clears up the issue. if that doesn't work would i be able to go back to 5.1 without rooting?
thanks
phrozenstare said:
hello everyone,
my nexus 4 notified me of the 5.5.1 update and took it but i noticed after the update my battery seems to be draining faster than before. if i have a full battery and leave it unplugged all night it will be completely dead the next day. is anyone else experiencing this? i am about to factory reset to see id it clears up the issue. if that doesn't work would i be able to go back to 5.1 without rooting?
thanks
Click to expand...
Click to collapse
I had the exact same issue; yes, you're going to have to do a factory reset, that's what fixed it for me. It's generally a good idea after an upgrade of any kind, even a small one like this, to do a factory reset to avoid any potential issues.
I have a problem with charging, my device charging 5 hours!!! from 1% to 100% on charger from HTC One M8(1,5A) I installed stock factory image 5.1.1 used flash-all.bat but problem stayed ... Please help me, i don't know what my phone doing -,-
Virtxer said:
I have a problem with charging, my device charging 5 hours!!! from 1% to 100% on charger from HTC One M8(1,5A) I installed stock factory image 5.1.1 used flash-all.bat but problem stayed ... Please help me, i don't know what my phone doing -,-
Click to expand...
Click to collapse
It takes a couple hours to charge in general. If it wasn't doing that before, try a different charger, to see if that fixes the problem.
yea i have tried many cables and some just charge the phone slower than others. i find really short cables will charge the phone quicker too. anyway it seems a factory reset cleared up my battery issues so thank you for the help

Battery reading issues

Hey everyone. So I bought a second hand note 4 recently and have been having battery problems.
I did a full wipe install of CM13 and the battery dropped to 0% at random times and I had to plug it in the charger for the phone to even boot as it would just restart as soon as it turned on. Anyway, i thought this is probably due to faulty battery. I purchased another one and now this one doesn't reboot at random times but seems like the phone keeps reading the battery percentage wrong, sometimes it doesn't charge over certain percent, just gets stuck at 77% or 63% or any percentage really. If I remove the battery and plug it back in, it shows a completely different percentage everytime. I have tried wiping battery stats, do a full discharge/charge, nothing seems to help. Battery drains fairly fast too, once I manage to get it to 100% it shows that expected time is like 2-3hrs if screen on. Thanks!
idoluvizsick said:
Hey everyone. So I bought a second hand note 4 recently and have been having battery problems.
I did a full wipe install of CM13 and the battery dropped to 0% at random times and I had to plug it in the charger for the phone to even boot as it would just restart as soon as it turned on. Anyway, i thought this is probably due to faulty battery. I purchased another one and now this one doesn't reboot at random times but seems like the phone keeps reading the battery percentage wrong, sometimes it doesn't charge over certain percent, just gets stuck at 77% or 63% or any percentage really. If I remove the battery and plug it back in, it shows a completely different percentage everytime. I have tried wiping battery stats, do a full discharge/charge, nothing seems to help. Battery drains fairly fast too, once I manage to get it to 100% it shows that expected time is like 2-3hrs if screen on. Thanks!
Click to expand...
Click to collapse
battery displaying different percentage after u remove it and put it back in is normal i have 3 note4s all do the same (up to 10 percentage change, it either increases or decreases) but the other issues like getting stuck on a certain percentage are not normal make sure u have the genuine battery and try stock rom.
yeah, i tried stock and the same thing really. such a random issue. I just noticed that battery charges once I turn the screen on and use it , so it only gets stuck on random percent only with screen off.
idoluvizsick said:
yeah, i tried stock and the same thing really. such a random issue. I just noticed that battery charges once I turn the screen on and use it , so it only gets stuck on random percent only with screen off.
Click to expand...
Click to collapse
U can try recalibraring the battery....
Bishal 00 said:
U can try recalibraring the battery....
Click to expand...
Click to collapse
yeah, i said I wiped battery stats, which is basically recalibration
once the battery is charged to 100% it also drops first 10-20% really fast and then it gets better but still I only get around 2hrs screen time
idoluvizsick said:
yeah, i said I wiped battery stats, which is basically recalibration
Click to expand...
Click to collapse
Oops my bad..Didn't read your whole post...
the only way to fix this replace your battery by new one
i tried all options (Format ROM - Wipe battery status - Getting back to stock ROM - Unroot - re Celebrate apps - Changing recovery-Removing battery from device for while sleeping - charge without fast charge - charge via USB)
i asked myself after that all of this headache doesn't worth 20$, i replaced the battery with new one and its working fine now
A0_o said:
the only way to fix this replace your battery by new one
i tried all options (Format ROM - Wipe battery status - Getting back to stock ROM - Unroot - re Celebrate apps - Changing recovery-Removing battery from device for while sleeping - charge without fast charge - charge via USB)
i asked myself after that all of this headache doesn't worth 20$, i replaced the battery with new one and its working fine now
Click to expand...
Click to collapse
yeah, i replaced battery as well but it's still the same issue. old one at least charged fully but would randomly reboot on me, the new one doesn't reboot but drains extra fast and doesn't always charge fully. can't believe both batteries are faulty
I am sorry for summoning this old post but did you find any solution to your problem? I have exactly the same experience with my note 4.
Thanks!
Is there a solution for this problem?
Power down and then out-and-in same battery and my stuck-at78%... was 100% when started.
if you having problems with auto restarting.... download the app " WAKE LOCK" and put it on Partial Wake Lock setting... your restarts will be a thing of the past.

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