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when i plug in my intercept id doesnt charge or charges very very slowly. so i turned it off to charge while its off and it keeps vibrating and saying battery not connected??? has anybody else had this issue or know a fix for this?
I'm having the same issue!!! Just got this phone for my mother to use on her Virgin Pre-pay.
Did a factory reset and it's still doing it. Does it charge even though it says it's too hot or too cold????
First make sure the battery isnt gonna blow up check to make sure its flat if its getting round and fat get a new one, I had this problem with my Girlfriends G1.
or take a towel and wipe down the metal pins on the battery and phone and try again if nothing then check to see if the battery is over heating. if still nothing try another plug i guess.
My girlfriend's phone randomly died and now won't charge. The phone previously had a battery problem and at&t sent a new battery. Could it be hardware causing the battery issues? The phone is on a boot loop saying samsung then showing a white battery with a plug with a slash over the plug. It previously showed the battery with a yellow caution next to it.
Any suggestions?????
Time to get replacement device.
All the best.
wakeboarder8156 said:
My girlfriend's phone randomly died and now won't charge. The phone previously had a battery problem and at&t sent a new battery. Could it be hardware causing the battery issues? The phone is on a boot loop saying samsung then showing a white battery with a plug with a slash over the plug. It previously showed the battery with a yellow caution next to it.
Any suggestions?????
Click to expand...
Click to collapse
Yes, get someone else's battery and test it in that phone. I had this issue with a friend's Focus, and it turned out that it didn't want to charge the battery in the phone anymore. Was fixed by buying an external battery charger, the battery charged outside the phone just fine and after that everything worked fine.
If this is post-Mango update,
try restarting couple of times,
remove the battery for 2-3 mins, then restart,
if still doesnt help, try resetting,
if still not then proceed as adviced by other users.
Battery Not Charging Issue on My Phone got fixed by simply restarting it twice.
Trying to fix a family members xt907 so here's the situation which has been nothing but headaches for me:
1. The Phone is only 7 months old and the bootloader is unlocked so warranty exchange is out of the question. She let the battery run down until the phone died. Then without charging the phone she turned it back on and it died again. From that point she couldn't get it to charge or turn back on while plugged in. At this point she brought it to me.
2. I got the phone and did a soft reset which finally got the charging screen to come up (showed the actual charging icon and the fill meter would flash up and then back down periodically). Problem is it never went past 0% after charging all night. I went ahead and tried to power it up thinking maybe it was just a glitch with the charging screen. Phone wouldnt boot. Just stuck at the Motorola logo. Another soft reset and the phone finally boots but now the battery icon showed a '?' and status showed '5% - Unknown'.
3. Performed a factory reset. No change. So I used RSD to flash the stock 4.1.2 firmware/kernel/modem, etc... What I found strange here is that despite the low battery Fastboot AP showed battery as OK, not low and let me flash (bootloader is unlocked, not sure if that affects low battery flashing or if that safeguard just wasnt built into the M).
4. So phone boots back up and shows 7% battery. Plugging in the charger at first notice has no affect. Battery stats shows '7% - Not Charging'. So I unplug the charger and the low battery warning pops up. Plug it back in and phone still doesnt register as charging, but says 'Not Charging'. Then I notice that the lockscreen shows '7% Charging'. Weird. Regardless of all that, the battery was not charging. The percentage never goes up and after reboots the percentage will remain the same. The battery does slowly discharge on the charger if I have it powered on.
5. I tried flashing a couple different roms before flashing back to stock and all had the same problem. I've formated /system hoping it was a problem with the OS but it didnt help. All of these charging tests were performed with the stock Motorola usb cable plugged into the wall charger. I tested the Motorola charger against my S4 to verify it works and also tried my Samsung charger on the Razr and it made no difference. However, booting the Razr M up with the Samsung charger resulted in the '?' in the battery icon and a notification in the status bar saying something about a CommServer starting. This notification was persistant and could not be dismissed. If I reboot the phone with the Motorola charger or no charger then that notification and the '?' dont appear.
6. I should also point out that I opened the phone up and disconnected the battery from the board and discharged the board. As a last resort I completely removed the battery and peeled back the tape on the bottom of the battery to expose the + and - terminals on the battery and wired it up to a stripped down charger and left it for a bit. Upon putting the battery back in the phone it showed a charge of 30% but still had all the same problems otherwise. So the battery is capable of taking a charge, it just wont take it through the phone, whether powered on or off. Thats what leads me to believe the battery itself is not bad. Its not practical for her to pull the battery to charge it, obviously. The phone detects the cable being plugged in and I can transfer files via usb cable to/from the computer no problem, so I'm fairly sure the Micro usb port is ok. Just refuses to charge.
A little lengthy but I'm at my wits end on this and really dont want to have her buy a $50 battery and then its a problem with the phone. I dont usually get stumped when it comes to fixing something but this one really has me. So if anybody can shed some light on this situation it would be greatly appreciated.
CallMeAria said:
Trying to fix a family members xt907 so here's the situation which has been nothing but headaches for me:
1. The Phone is only 7 months old and the bootloader is unlocked so warranty exchange is out of the question. She let the battery run down until the phone died. Then without charging the phone she turned it back on and it died again. From that point she couldn't get it to charge or turn back on while plugged in. At this point she brought it to me.
2. I got the phone and did a soft reset which finally got the charging screen to come up (showed the actual charging icon and the fill meter would flash up and then back down periodically). Problem is it never went past 0% after charging all night. I went ahead and tried to power it up thinking maybe it was just a glitch with the charging screen. Phone wouldnt boot. Just stuck at the Motorola logo. Another soft reset and the phone finally boots but now the battery icon showed a '?' and status showed '5% - Unknown'.
3. Performed a factory reset. No change. So I used RSD to flash the stock 4.1.2 firmware/kernel/modem, etc... What I found strange here is that despite the low battery Fastboot AP showed battery as OK, not low and let me flash (bootloader is unlocked, not sure if that affects low battery flashing or if that safeguard just wasnt built into the M).
4. So phone boots back up and shows 7% battery. Plugging in the charger at first notice has no affect. Battery stats shows '7% - Not Charging'. So I unplug the charger and the low battery warning pops up. Plug it back in and phone still doesnt register as charging, but says 'Not Charging'. Then I notice that the lockscreen shows '7% Charging'. Weird. Regardless of all that, the battery was not charging. The percentage never goes up and after reboots the percentage will remain the same. The battery does slowly discharge on the charger if I have it powered on.
5. I tried flashing a couple different roms before flashing back to stock and all had the same problem. I've formated /system hoping it was a problem with the OS but it didnt help. All of these charging tests were performed with the stock Motorola usb cable plugged into the wall charger. I tested the Motorola charger against my S4 to verify it works and also tried my Samsung charger on the Razr and it made no difference. However, booting the Razr M up with the Samsung charger resulted in the '?' in the battery icon and a notification in the status bar saying something about a CommServer starting. This notification was persistant and could not be dismissed. If I reboot the phone with the Motorola charger or no charger then that notification and the '?' dont appear.
6. I should also point out that I opened the phone up and disconnected the battery from the board and discharged the board. As a last resort I completely removed the battery and peeled back the tape on the bottom of the battery to expose the + and - terminals on the battery and wired it up to a stripped down charger and left it for a bit. Upon putting the battery back in the phone it showed a charge of 30% but still had all the same problems otherwise. So the battery is capable of taking a charge, it just wont take it through the phone, whether powered on or off. Thats what leads me to believe the battery itself is not bad. Its not practical for her to pull the battery to charge it, obviously. The phone detects the cable being plugged in and I can transfer files via usb cable to/from the computer no problem, so I'm fairly sure the Micro usb port is ok. Just refuses to charge.
A little lengthy but I'm at my wits end on this and really dont want to have her buy a $50 battery and then its a problem with the phone. I dont usually get stumped when it comes to fixing something but this one really has me. So if anybody can shed some light on this situation it would be greatly appreciated.
Click to expand...
Click to collapse
I presumed you tried to wipe the battery stats via the battery calibration app? not that I think it would make a difference. another option is enable/disable USB debugging. you could also try charging into a PC or a different outlet (perhaps that outlet does not provide a good current)?
not really sure, just tossing out some ideas...
jco23 said:
I presumed you tried to wipe the battery stats via the battery calibration app? not that I think it would make a difference. another option is enable/disable USB debugging. you could also try charging into a PC or a different outlet (perhaps that outlet does not provide a good current)?
not really sure, just tossing out some ideas...
Click to expand...
Click to collapse
I actually installed cwm recovery just to wipe battery stats. Im assuming it works the same way but I'll give the app a try. I'll try anything at this point. Tried your other ideas already though and didnt make any difference.
I appreciate the input. I'll give that app a try and see if it does something different from wiping battery stats in recovery.
CallMeAria said:
I actually installed cwm recovery just to wipe battery stats. Im assuming it works the same way but I'll give the app a try. I'll try anything at this point. Tried your other ideas already though and didnt make any difference.
I appreciate the input. I'll give that app a try and see if it does something different from wiping battery stats in recovery.
Click to expand...
Click to collapse
Doubt it. However, the issue seems to be with the hardware, and since it is not a software issue, Motorola could honor the warranty. Last resort would be to unroot and see if you can get an exchange.
Sent from my XT907 using xda app-developers app
have you tried a non moto cable? the one that came with my fone was total crap, would continuously connect and disconnect when i hooked it up to my comp or try to charge it, so i tried my old samsung cable and i didnt have any disconnect problems at all. just a suggestion
CallMeAria said:
I actually installed cwm recovery just to wipe battery stats. Im assuming it works the same way but I'll give the app a try. I'll try anything at this point. Tried your other ideas already though and didnt make any difference.
I appreciate the input. I'll give that app a try and see if it does something different from wiping battery stats in recovery.
Click to expand...
Click to collapse
Did you ever find a solution? I am having the same issues with my xt907.
What did you have it plugged in to? The fact that it said it was not charging indicates maybe you didn't have enough power coming through the charging port...
Sent from my XT907 using Tapatalk 4 Beta
uthkuknwme said:
have you tried a non moto cable? the one that came with my fone was total crap, would continuously connect and disconnect when i hooked it up to my comp or try to charge it, so i tried my old samsung cable and i didnt have any disconnect problems at all. just a suggestion
Click to expand...
Click to collapse
yeah I tried my Samsung cable as well.
jgramkow said:
Did you ever find a solution? I am having the same issues with my xt907.
Click to expand...
Click to collapse
No. Verizon finally sent her a refurb replacement. I got the battery to charge up by taking it out and rigging a charger to it. But the phone still wouldnt accept a charge with the battery back in and it lost the charge it did have 2-3 times faster than normal. Battery Stats also showed the battery was showing a pretty decent voltage so unless the battery itself has a low charge circuit that gets tripped I'd be hesitant to point to the battery itself. And the charger port transfered files just fine and the phone recognized when the charger was plugged in (would go from 'discharging' to 'not charging'. So yeah, I was left stumped. Hopefully somebody else can get this solved for you.
CallMeAria said:
yeah I tried my Samsung cable as well.
No. Verizon finally sent her a refurb replacement. I got the battery to charge up by taking it out and rigging a charger to it. But the phone still wouldnt accept a charge with the battery back in and it lost the charge it did have 2-3 times faster than normal. Battery Stats also showed the battery was showing a pretty decent voltage so unless the battery itself has a low charge circuit that gets tripped I'd be hesitant to point to the battery itself. And the charger port transfered files just fine and the phone recognized when the charger was plugged in (would go from 'discharging' to 'not charging'. So yeah, I was left stumped. Hopefully somebody else can get this solved for you.
Click to expand...
Click to collapse
Just an update: I ended up buying a replacement battery and it fixed the charging issue. I rsd back to stock. Then, playing around with it, I booted to bootloader and selected "Factory" and it immediately booted back to stock, but, the battery had a "?" again. Ready to throw the damn phone against the wall, I rebooted it. The "?" is mysteriously gone. What is the "Factory" setting? I think I tried it before, but had CM10.1 installed. My theory is that this "factory" boot from bootloader actually soft bricked the phone. Either that or the issue was truly the battery and simply replacing it fixed things. I am up and running now, cm10.1 is flawless, imho. Thanks for the quick reply and I hope this helps anyone with similar issues.
Beware of the "Factory" bootloader option...........
Here we go again. Upon a reboot into recovery. Recovery is twrp 2.5. What I notice is the motorola boot img takes an extremely long time (2 minutes) to turn off and cyanogenmod to begin. Could there be something corrupt in the bootloader? Is there any way to reload the bootloader on this device? Anyone have any ideas? Could it be Recovery?
Hi all,
I just bought an LG G2 (D802 international unlocked version) and the behavior when plugging in the charger cable is very strange:
When I plug in any charger (tried 4 different ones with different cables incl. stock), the phone is not charging.
BUT, there are a few strange things happening:
1. On the lock screen it shows "Charging"
2. In the settings menu under the battery menu it shows "not charging" (this is different from being unplugged, then it shows something like "discharging")
3. Sometimes the popup comes up when I plug it in, but not always.
3. When I turn the phone off and plug the cable in, the display lights up (also the LED) and it shows the "charging" battery symbol.
IN ANY CASE, THE PHONE BATTERY IS NOT CHARGING!
Here is what I tried so far:
- Used 4 different chargers & cables
- Tried to charge via USB
- Did a factory reset
Nothing helped so far.
I suppose that its a hardware failure, but maybe someone has a different suggestion/solution?
Only thing i can recommend is maybe do a factory reset to see if that corrects it which i doubt it will. Other then that i would have the phone warrantied then.
If its a software issue then that is at the kernel level. I would assume its a hardware issue though
Sent from my LG-D802 using XDA Premium 4 mobile app
x714x said:
Only thing i can recommend is maybe do a factory reset to see if that corrects it which i doubt it will. Other then that i would have the phone warrantied then.
If its a software issue then that is at the kernel level. I would assume its a hardware issue though
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i think so too. already tried the factory reset, but no luck....
js931 said:
i think so too. already tried the factory reset, but no luck....
Click to expand...
Click to collapse
Maybe op off back cover and see if battery is loose? Warranty.....?
RubbleTea said:
Maybe op off back cover and see if battery is loose? Warranty.....?
Click to expand...
Click to collapse
I sent it back to get a replacement. Was just wondering: Is it possible to remove the back cover on that phone without damage/loss of warranty?
js931 said:
I sent it back to get a replacement. Was just wondering: Is it possible to remove the back cover on that phone without damage/loss of warranty?
Click to expand...
Click to collapse
Yup some ppl I heard were taking off to buff the back cover shine off....hope you get it soon!
Same problem
js931 said:
Hi all,
I just bought an LG G2 (D802 international unlocked version) and the behavior when plugging in the charger cable is very strange:
When I plug in any charger (tried 4 different ones with different cables incl. stock), the phone is not charging.
BUT, there are a few strange things happening:
1. On the lock screen it shows "Charging"
2. In the settings menu under the battery menu it shows "not charging" (this is different from being unplugged, then it shows something like "discharging")
3. Sometimes the popup comes up when I plug it in, but not always.
3. When I turn the phone off and plug the cable in, the display lights up (also the LED) and it shows the "charging" battery symbol.
IN ANY CASE, THE PHONE BATTERY IS NOT CHARGING!
Here is what I tried so far:
- Used 4 different chargers & cables
- Tried to charge via USB
- Did a factory reset
Nothing helped so far.
I suppose that its a hardware failure, but maybe someone has a different suggestion/solution?[/QUOTE
i 've got the same problem , which you mentioned above, could you please tell me did you get any solution to get rid off from this trouble . kindly reply
Click to expand...
Click to collapse
I got a replacement unit, it was a hardware issue.
The same problem i am facing with my G2 Sprint LS980 and i am pretty sure this is not hardware problem because my phone had signal issues and LG charged repair fee around US$ 55. My phone was not rooted before repair and also my phone was charging fast too. It has installed ZVD7 ROM. But once i get my phone it was completely changed. They rooted my phone, They converted my ROM from ZVD7 to Cloud G3 2.2 and they also installed TWRP recovery. But still phone is not charging same like as you posted. I just noticed another thing phone is perfectly charging in TWRP recovery mode. Therefore i am 99% sure it's not hardware issue. 2nd issue is that phone is also not detect with my PC. I tried different drivers but failed. Anybody can help me or suggest me any suitable ROM and provide me correct driver or PC suite?
having same issue , have u solved??
Bilgramiz said:
The same problem i am facing with my G2 Sprint LS980 and i am pretty sure this is not hardware problem because my phone had signal issues and LG charged repair fee around US$ 55. My phone was not rooted before repair and also my phone was charging fast too. It has installed ZVD7 ROM. But once i get my phone it was completely changed. They rooted my phone, They converted my ROM from ZVD7 to Cloud G3 2.2 and they also installed TWRP recovery. But still phone is not charging same like as you posted. I just noticed another thing phone is perfectly charging in TWRP recovery mode. Therefore i am 99% sure it's not hardware issue. 2nd issue is that phone is also not detect with my PC. I tried different drivers but failed. Anybody can help me or suggest me any suitable ROM and provide me correct driver or PC suite?
Click to expand...
Click to collapse
having same issue on lock screen say charging but in setting -> battery say not charging but when plunged out say discharging , have u solved??
Same peoblem here
sumeetG said:
having same issue on lock screen say charging but in setting -> battery say not charging but when plunged out say discharging , have u solved??
Click to expand...
Click to collapse
Not yet Dear...It is the piece of junk for me. Now my ROM has been deleted. I want it back
I have the same problem. The phone is acting very inconsistent with charging after I replaced my broken display. This is the second time I replace the display, and it didn't cause any issues the first time. Basically, my phone won't charge more than maybe 2% over a period of 12-16 hours. The phone does not discharge as others have mentioned in previous posts.
No one seems to have a solution to this problem. Some people online are arguing that is it a "security measure" LG have installed into the phone, which makes it impossible to properly charge the phone without an official LG charger/cable. However, I never used the official charger, but been using various chargers and cables without problems!
But now comes the really weird part. I decided to take off the backcover, and then plug in the charger to see if pushing down on different parts would somehow fix it (loose connections etc..). But before I got around to test such hackery, I plugged in the USB and the phone suddenly started charging! I proceeded reproduce the problem/solution, and the result was very confusing: no real charging with backcover on; perfect charging with the backcover off.
Would anyone here on XDA have any ideas as to why this is happening? I've been thinking that the connectors on the backside on the cover might have something to do with it. Not having the backcover on does not seem to affect the phone at all (i can use it like I would without the cover).
TLR: My phone won't charge with the backcover on, magically works when the backcover is off. I suspect that it might have something to do with the connectors on the back of the cover.
Maybe putting the back cover on the phone is causing a grounding problem or shorting a circuit. Maybe put some insulating material on the inside of the back cover and then put on the phone?
audit13 said:
Maybe putting the back cover on the phone is causing a grounding problem or shorting a circuit. Maybe put some insulating material on the inside of the back cover and then put on the phone?
Click to expand...
Click to collapse
Yes, I thought about doing this, trying one connectors at a time. Do you think that the sticky part of a post-it note like do? I don't have electrical tape lying around atm :/
Anything that is non-conductive should be fine since it is just a test.
You could also use a non-sticky piece of paper between the cover and the phone's components.
decon89 said:
I have the same problem. The phone is acting very inconsistent with charging after I replaced my broken display. This is the second time I replace the display, and it didn't cause any issues the first time. Basically, my phone won't charge more than maybe 2% over a period of 12-16 hours. The phone does not discharge as others have mentioned in previous posts.
No one seems to have a solution to this problem. Some people online are arguing that is it a "security measure" LG have installed into the phone, which makes it impossible to properly charge the phone without an official LG charger/cable. However, I never used the official charger, but been using various chargers and cables without problems!
But now comes the really weird part. I decided to take off the backcover, and then plug in the charger to see if pushing down on different parts would somehow fix it (loose connections etc..). But before I got around to test such hackery, I plugged in the USB and the phone suddenly started charging! I proceeded reproduce the problem/solution, and the result was very confusing: no real charging with backcover on; perfect charging with the backcover off.
Would anyone here on XDA have any ideas as to why this is happening? I've been thinking that the connectors on the backside on the cover might have something to do with it. Not having the backcover on does not seem to affect the phone at all (i can use it like I would without the cover).
TLR: My phone won't charge with the backcover on, magically works when the backcover is off. I suspect that it might have something to do with the connectors on the back of the cover.
Click to expand...
Click to collapse
So you solved the problem?
I have very same problem decon89 described - I replaced screen and cannot charge it properly. And even worse: charging is possible with the phone being switched off completely. And after phone is charged - I cannot turn on the phone unless i open back cover and unplug-plug battery cable. Phone MAY turn on without unplugging-plugging battery, but it is blind luck. Yesterday i accidently turned off my 100% charged lg g2 and could not turn it back on during whole day. If someone has a solution please share it.
Hi everyone,
I'm so sorry for not following up on this thread. I haven't fix the problem yet, but it worked for same time, then started acting up again.
I've put a few strips of electrical tape on the bottom part of the phone, behind the black plastic thing. I did this because of an issue with my display having a loose connection. This fixed the screen problem, but the charging fault came back.
The idea of putting a piece of paper between the battery and cover did not work at the time, but I'll try it again tonight.
As I'm writing this, the phone is charging with the cover half off. It works, charges, no problem. I can even use the phone even though the bottom part of the cover is off.
decon89 said:
I have the same problem. The phone is acting very inconsistent with charging after I replaced my broken display. This is the second time I replace the display, and it didn't cause any issues the first time. Basically, my phone won't charge more than maybe 2% over a period of 12-16 hours. The phone does not discharge as others have mentioned in previous posts.
No one seems to have a solution to this problem. Some people online are arguing that is it a "security measure" LG have installed into the phone, which makes it impossible to properly charge the phone without an official LG charger/cable. However, I never used the official charger, but been using various chargers and cables without problems!
But now comes the really weird part. I decided to take off the backcover, and then plug in the charger to see if pushing down on different parts would somehow fix it (loose connections etc..). But before I got around to test such hackery, I plugged in the USB and the phone suddenly started charging! I proceeded reproduce the problem/solution, and the result was very confusing: no real charging with backcover on; perfect charging with the backcover off.
Would anyone here on XDA have any ideas as to why this is happening? I've been thinking that the connectors on the backside on the cover might have something to do with it. Not having the backcover on does not seem to affect the phone at all (i can use it like I would without the cover).
TLR: My phone won't charge with the backcover on, magically works when the backcover is off. I suspect that it might have something to do with the connectors on the back of the cover.
Click to expand...
Click to collapse
same here with my phone when i take off the back cover it started charging.
I have a Verizon Note 3 which I have had for about 2 months now, and today I was coming back from a cold trip and plugged it into the car charger via the stock USB cable, and the phone reported a gradual decrease in battery life, from 1% to 0%, indicating that the 12V connection from the car adapter wasn't charging it adequately.
A moment after it reached 0%, the device completely turned off. From that point on, I could not get the car adapter to charge the phone anymore. Thinking it was a limited volt connection with the car adapter, I gave up. Later in the day, I got home with the Note 3, and attempted to directly connect it to the wall charger via the stock USB cable, and to no avail nothing turned on and I did not note any activity.
I started troubleshooting by removing and re-inserting the battery then plugging it in, and that failed. I also tried with another regular micro-USB charger, for a standard Android device, not like the proprietary Samsung charger, and it did not work. Also, I tried connecting the charger directly to the device, without the battery attached, and that did not work. I even tried holding down the power button and home buttons for extended periods of time, but absolutely nothing flashed, beeped, and the screen did not turn on.
Please offer help, I need to know what else I can do.
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
LeftyGR said:
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
Click to expand...
Click to collapse
I have already tried to isolate the issue with the phone's battery, it seems as if I should be getting a notification or activity by just plugging the device in directly without the battery, but nothing appears even with that. Therefore, I have eliminated that it is an issue with the battery, and it is unresponsive with or without one. There would not be a point in leaving it to charge. I will have to contact either Verizon or Samsung customer support.
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
P2o8wer said:
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
Click to expand...
Click to collapse
I'll try it.
Customer Service
So I've had some time, and I first took the device into the Verizon Wireless store for support, and was handed a phone number to call. After a large amount of hassle over the account password, I managed to speak to a Verizon rep who told me that if I was to send the phone in after receiving the replacement and "user damage" was detected, then a $400-500 fee would be automatically applied to the account.
With no clear definition of what "user damage" entitles, he gave me the option to go to the Verizon store prior to the mailing of the phone and have the reps look at it there to determine any damage. If damage was not detected, then the reps would log it, and I would not have to pay the fee.
Does anyone know of the alternatives that Samsung provides? So far my experience with Verizon support has been sketchy, and a hefty fee is possible. Has anyone had any experience with this: https://play.google.com/store/apps/details?id=com.samsungadh.premium?
Otherwise, I'll see if I can deal with Verizon and have them send me a new device, then see what Samsung can do for me with their device repair.
What's being referred to as "user damage", is their suspicious that the usb port may have been damaged by you. Which is possible, I guess. Would have been obvious to you if you did it. Just to be sure, carefully check the internals with a toothpick and see if anything feels loose. If you think it might be, they're gonna say it's your fault. Did you buy warranty protection? If so it will cover that and will only run you like $100-150 for replacement.
♢NoteIII♢
Solved
It turns out I simply connected the device to my computer and let it charge and it seems to function properly. Now I have it connected to the wall using the wall charger, and I am getting a weird phenomenon of the battery percentage actually going down while the charger is connected and the charging icon is displayed. I will provide further details later.
Bad
Now it has gotten to a point where it will charge in the computer via the USB cable, but not in the wall with the same USB cable. It is odd, because the phone shows a charging icon but the percentage actually goes down. What is going on? Please help!
try another charger. like everything else they can go bad. eliminates it as a problem if nothing else.
Sent from my SM-N900V using XDA Premium 4 mobile app
Worse
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
soulcedric said:
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
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I'm assuming that you are not rooted? You need a new phone. But... you said u went to Verizon, did they do anything or stare blankly and point at a ceiling tile? It's possible the battery is borked. But yoh could only check that with another battery...which at the very least a store could do! Just plug in and see if it charges +1-2% with another battery. I only ask this cuz if you replace the phone, I don't think that they send a battery. Don't want you getting a new phone, same battery, and same problem. Just for s**ts n giggles, check that the telltale water damage strip on the battery is still normal...
♢NoteIII♢
god no
Oh no.......god no........the sticker on the battery has red Xs on it. I put it in a bowl of rice, the most I saw was dew on the front over the weekend, I did not submerge it or anything. I do not know if it was triggered prior to this weekend.
I was wrong
It turns out red X's mean that the phone is perfectly OK and no water damage has occurred. It is when the entire sticker is pink that water damage is indicated. This still doesn't solve my problem of it still having problems....I'll take it out of the rice and try turning it on.
status
To confirm, I am currently having a problem with the phone displaying the charging icon in the status bar and not actually charging when plugged into the wall, and instead vibrates every second and has odd orange lines and the screen flashes when the device is turned off and "charging".
When connected to the computer, the device has a RED LED light and displays the powered-off charging screen just fine. The device turns on fine, and charges normally, however with a gray charging icon, not a green one.
Another thing I noticed was that the battery went from 9% to 2% just in the time I connected the phone to the wall to the computer in the span of < a minute.
I had visited the Verizon store once and was told the store did not have the battery in stock, and I would have to call for a new phone + battery free of charge, as long as no user damage was detected on the returned defective device.
At this point, I am so confused to what is happening, I think you were right Lefty when you reccomended I should request a new battery AND device.
What jerks. There's a battery in the floor model. Oh well.
And to be honest it sounds like the battery is not the issue. You say it vibrates every sec or so? Sounds like the cable is not making a full connection. Kinda like it detects a connection. . Oh! Nope, no connection. Connection. Oh! Nope.
♢NoteIII♢
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
soulcedric said:
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
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Yeah I just tripped across this thread and was going to say to try to charge it in recovery/safestrap mode. If it's software related in the ROM, it would indeed charge in recovery mode