I've been trying to update to lollipop via Kies3 for an hour or so now and i keep getting a "cannot access the model information server" error message before the update can begin. After googling the error i have disabled my firewall, tried without SD card, Sim and even tried it in safe mode with networking! Has anyone had the same issue when trying to update and if so how did you fix it?
Thanks
Billyc07 said:
I've been trying to update to lollipop via Kies3 for an hour or so now and i keep getting a "cannot access the model information server" error message before the update can begin. After googling the error i have disabled my firewall, tried without SD card, Sim and even tried it in safe mode with networking! Has anyone had the same issue when trying to update and if so how did you fix it?
Thanks
Click to expand...
Click to collapse
I'm having exactly the same issue.
I'm guessing it may be due to a large number of people trying to download lollipop at once?
Me too
Me too, exact same error, anyone got any ideas what its all about?
Been trying all day now - same thing here...
Guess it must be due to high number of concurrent users !?
Read that OTA will be available here in the Nordics in about 15 days or so - lets see if we can beat that with Kies! :fingers-crossed:
Has anyone successfully updated to 5.0 today using Kies?
Billyc07 said:
Has anyone successfully updated to 5.0 today using Kies?
Click to expand...
Click to collapse
I have trying for about 3 hours to no avail.
Rest assured I won't be sleeping until it works
snap still not working is it because so many people are trying ?
I just used odin 3.07, It took 10 mins. wish I had tried that 3 hours ago
how do i do that ?
Is everyone still having this issue, I sure am...
Sent from my SM-G900F using XDA Free mobile app
Yup same issue here, I thought i'd left all this behind when I jumped ship from Apple
Thanks. I'm going to call it a day. I've not seen one thread where anyone has successfully upgraded. Try again tomorrow
Working
Working for me (well downloading the files) now at 10am GMT
Update Working
Mines was not working yesterday with the same message but now it is (currently downloading) @ 13:30 GMT
Thought it was just me!
Downloaded this morning at 7.30GMT. Servers must have been overwhelmed last night.
ricburts said:
Is everyone still having this issue, I sure am...
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
I got the same message until I disabled Norton Firewall and Antivirus... then it proceeded to the download... it is slow though...
Related
Previously when i updated to 2.2. It lagged very much every where. Even the virtual keyboard used to open with a short delay but now finally updated to 2.2.1 Baseband I9000XXJPY and believe me its fast. All the lag problems are almost gone. Option to update firmware directly from handset now available.
What is your product code? XEU ? mine DBT and i'm desperately need to update to 2.2.1
off update or flash?
cldwar said:
Option to update firmware directly from handset now available.
Click to expand...
Click to collapse
Be interesting to know when this will be implemented. Currently only shows "unable to connect to server". Elsewhere on the forum there is a thread on a new version of Kies. http://tinyurl.com/368p4a7
Anyway I agree it is fast, pretty well lag free and I am getting satisfactory battery life after dumping some apps that I no longer needed after update. I do use Juice Defender BTW.
Mine connects to the server (you must have a Samsung account) but reports no updates available.
amwebby said:
Mine connects to the server (you must have a Samsung account) but reports no updates available.
Click to expand...
Click to collapse
Yes I have an account.
imkr1 said:
What is your product code? XEU ? mine DBT and i'm desperately need to update to 2.2.1
Click to expand...
Click to collapse
dnt knw hw to see that . ..
Rofa1 said:
Be interesting to know when this will be implemented. Currently only shows "unable to connect to server". Elsewhere on the forum there is a thread on a new version of Kies. http://tinyurl.com/368p4a7
Anyway I agree it is fast, pretty well lag free and I am getting satisfactory battery life after dumping some apps that I no longer needed after update. I do use Juice Defender BTW.
Click to expand...
Click to collapse
I got the option to update from cell phone after updating to 2.2.1, so no new update available as i have just updated to the latest version ...
repllccax said:
off update or flash?
Click to expand...
Click to collapse
Using samsung Kies
Rofa1 said:
Yes I have an account.
Click to expand...
Click to collapse
Have you logged into that at the Update section? I only got the error message you mention prior to entering that information.
Have you reseted the phone after 2.2.1?
I haven`t, the phone was very fast and every apk was working then after swapping batteries it freezed on boot for 2min then reseted itself, all numbers gone,
I`m really affraid this gone happen again, because I switch often between batteries.
amwebby said:
Have you logged into that at the Update section? I only got the error message you mention prior to entering that information.
Click to expand...
Click to collapse
Yes I am logged in. Just tried again as a matter of interest and it spent 2 mins "connecting to server" and then disconnected with a brief message flash which said "connection failed". Maybe it's a regional thing. I'll come back to it in a week or so.
sonci said:
Have you reseted the phone after 2.2.1?
I haven`t, the phone was very fast and every apk was working then after swapping batteries it freezed on boot for 2min then reseted itself, all numbers gone,
I`m really affraid this gone happen again, because I switch often between batteries.
Click to expand...
Click to collapse
No problem. Froze on one app (now uninstalled) and had to remove battery to reset and boot.
Rofa1 said:
Yes I am logged in. Just tried again as a matter of interest and it spent 2 mins "connecting to server" and then disconnected with a brief message flash which said "connection failed". Maybe it's a regional thing. I'll come back to it in a week or so.
Click to expand...
Click to collapse
Could be regional. Where are you? I'm in the UK. This update seems regional specific as, when I did a factory reset, UT asked me which SIM scheme I was on; o2 postpay, o2 prepay or Tesco.
I'm in Finland. Certainly sounds regional and/or operator. Seem to remember reading that one of the US versions used OTA updating.
mine wouldnt reset after removing system apps.. (boot loop). so i reflashed and reset immiately after install.. someone else pointed out that factory reset does not work if you have removed any system apps.. so that couldve been the reason.. havent retried cause dont want to reinstall everything.
sonci said:
Have you reseted the phone after 2.2.1?
I haven`t, the phone was very fast and every apk was working then after swapping batteries it freezed on boot for 2min then reseted itself, all numbers gone,
I`m really affraid this gone happen again, because I switch often between batteries.
Click to expand...
Click to collapse
no i have not reset my phone . . its working better then ever . .. ! didnt tried taking out the battery . . will do later den will reply
Now after using 2.2.1 for a couple of days i came to the conclusion that battery life has improved a lot ! i dont know what Samsung did , .. .. but they did the right thing .. now if only they could announce a date for 2.3 !
Not avaible in Finland.. any clue when it is gonna be available trought KIES
I can't seem to get my update to go for anything. Not rooted, no custom recovery etc.
Went to check for the update, picked UK, made a Samsung account etc. It tries to connect then I just get "Connection Failed" after it told me an update is required.
Is anyone else having this issue?
Thanks,
JD
connection has been up and down tonight
pentafive said:
I can't seem to get my update to go for anything. Not rooted, no custom recovery etc.
Went to check for the update, picked UK, made a Samsung account etc. It tries to connect then I just get "Connection Failed" after it told me an update is required.
Is anyone else having this issue?
Thanks,
JD
Click to expand...
Click to collapse
Same issue here.. I keep trying but so far it goes to 6% and then fails.
jollerbarn said:
Same issue here.. I keep trying but so far it goes to 6% and then fails.
Click to expand...
Click to collapse
same here. sometimes you get the feeling that its your tab doing this but I guess its total server failure.
http://forum.xda-developers.com/showthread.php?t=1118132
it seems that the servers are working now. I successfully updated my galaxy tab 10.1 to android 3.1:
http://twitpic.com/59i50t
Yep, it is working now. Woke up this morning and it had downloaded it. Just got it applied.
Time to get CW and root back..
Thanks,
JD
so we DO have to re-do the root process once we apply the update via OTA ? Dammit.
pentafive said:
I can't seem to get my update to go for anything. Not rooted, no custom recovery etc.
Went to check for the update, picked UK, made a Samsung account etc. It tries to connect then I just get "Connection Failed" after it told me an update is required.
Is anyone else having this issue?
Thanks,
JD
Click to expand...
Click to collapse
Please do not Post Questions or Problems in the Development Forum Thanks
Moving to General
I have searched on the forums but can't seem to locate a solution, I may have missed it so apologies if the first reply is to a missed thread
My S4 is on I9505XXUAMDD and when I connect to kies it informs me that an upgrade to I9505XXUAME2 is available. So as with previous phone I click to upgrade, it downloads the rom, decrypts it and then starts to download to phone and sits at 0%. the phone doesn't enter download mode so eventually times out.
Here is what I have tried
Kies is up to date. (2.0.0.13023_10) OSX version
Reinstalled drivers
reinstalled Kies
Rebooted so many times I lost count
Each time I get to the same point and nothing happens. My only thought is that I am doing this on a mac running OSX 10.8.3
Anyone else had this problem and/or found a work around (maybe I need to installed windows
scopes64 said:
I have searched on the forums but can't seem to locate a solution, I may have missed it so apologies if the first reply is to a missed thread
My S4 is on I9505XXUAMDD and when I connect to kies it informs me that an upgrade to I9505XXUAME2 is available. So as with previous phone I click to upgrade, it downloads the rom, decrypts it and then starts to download to phone and sits at 0%. the phone doesn't enter download mode so eventually times out.
Here is what I have tried
Kies is up to date. (2.0.0.13023_10) OSX version
Reinstalled drivers
reinstalled Kies
Rebooted so many times I lost count
Each time I get to the same point and nothing happens. My only thought is that I am doing this on a mac running OSX 10.8.3
Anyone else had this problem and/or found a work around (maybe I need to installed windows
Click to expand...
Click to collapse
Can you perform the update via your phone? Settings - More - About Phone - Software Update?
Sent from my GT-I9505 using xda app-developers app
themadba said:
Can you perform the update via your phone? Settings - More - About Phone - Software Update?
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Nope: "The software update service is not available. Maximum number of roll-out updates has been exceeded. Try later or update your device using Samsung Kies"
and I have tried for the update OTA on the phone for a few days.
Any thoughts?
Sent from my GT-I9505 using Tapatalk 2
Another day of trying various "things" for the 1000th time ..... Does anyone have any guidance here?
try again later after using house of moto, and connecting back to my google account, anyone else getting this error when trying to update to kitkat, i mean last night i d/l it but it failed because of root?
same here
Same Here!
I'm having the EXACT same issue. KitKat update was failing on my Razr M so I used House of Moto to restore back to factory 4.1.2. Now when I click "system updates" all I get is the error "Check for Update is not available at this time. Try again later."
Someone help.
Anyone able to help
Has anyone figured out a solution to this issue? We need your help.
I called motorola support and gave them my IMEI and they said it was because I previously rooted that I wasn't getting the update and was getting the "update not available". I don't really believe that to be honest. They insisted it had nothing to do with their servers.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Very late but if anybody still having this issue..
I was getting the same error, so I just rebooted the phone and when it powered up OTA download started automatically..
Hi, I've downloaded the lollipop OTA firmware update several times now and it fails every time and tells me to try using Kies. I'm away from home for an extended time and only have my phone and tablet for the next few weeks so Kies is a no go. I've noticed the firmware upgrade fails on 27% every time and have googled the issue but only found a similar issue with the KitKat update (never had this issue) my phone is stock though I did root and unroot using TR a while back.
Could somebody point me in the right direction as googling leads to many mixed answers and usually from sites that aren't as credible as XDA.
I'm on 4.4.2 currently and baseband is N9005ZHUENJ1 if that helps.
I have same problem too
Plz someone help us
Bump, anyone?
Try clearing the Data and Cache on the two Software Update entries in Settings> Application Manager > All. Do the same for MDMApp, LocalFOTA, Downloads and Download Manager.
Then reboot and try the update again.
I remember having this issue on my S5 with an update, this solved it. (But I don't know which specific one was the culprit.)
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Thanks for the reply, trying it now.
No luck, had same 27% error again.
Got to a PC and it worked first time via Kies. I suggest anyone else with issues try this.