[Q] [HELP] Kies Firmware update failing - Galaxy S 4 Q&A, Help & Troubleshooting

I have searched on the forums but can't seem to locate a solution, I may have missed it so apologies if the first reply is to a missed thread
My S4 is on I9505XXUAMDD and when I connect to kies it informs me that an upgrade to I9505XXUAME2 is available. So as with previous phone I click to upgrade, it downloads the rom, decrypts it and then starts to download to phone and sits at 0%. the phone doesn't enter download mode so eventually times out.
Here is what I have tried
Kies is up to date. (2.0.0.13023_10) OSX version
Reinstalled drivers
reinstalled Kies
Rebooted so many times I lost count
Each time I get to the same point and nothing happens. My only thought is that I am doing this on a mac running OSX 10.8.3
Anyone else had this problem and/or found a work around (maybe I need to installed windows

scopes64 said:
I have searched on the forums but can't seem to locate a solution, I may have missed it so apologies if the first reply is to a missed thread
My S4 is on I9505XXUAMDD and when I connect to kies it informs me that an upgrade to I9505XXUAME2 is available. So as with previous phone I click to upgrade, it downloads the rom, decrypts it and then starts to download to phone and sits at 0%. the phone doesn't enter download mode so eventually times out.
Here is what I have tried
Kies is up to date. (2.0.0.13023_10) OSX version
Reinstalled drivers
reinstalled Kies
Rebooted so many times I lost count
Each time I get to the same point and nothing happens. My only thought is that I am doing this on a mac running OSX 10.8.3
Anyone else had this problem and/or found a work around (maybe I need to installed windows
Click to expand...
Click to collapse
Can you perform the update via your phone? Settings - More - About Phone - Software Update?
Sent from my GT-I9505 using xda app-developers app

themadba said:
Can you perform the update via your phone? Settings - More - About Phone - Software Update?
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Nope: "The software update service is not available. Maximum number of roll-out updates has been exceeded. Try later or update your device using Samsung Kies"
and I have tried for the update OTA on the phone for a few days.

Any thoughts?
Sent from my GT-I9505 using Tapatalk 2

Another day of trying various "things" for the 1000th time ..... Does anyone have any guidance here?

Related

Kies Mini not recognizing Vibrant

Hi,
I am attempting the Froyo update on Vibrant through Kies Mini following the T-Mobile Instructions at the following location provuded by twitter account galaxyssupport
I am able to download and install Kies Mini successfully. The drivers seems to be correctly installed because Windows 7 or Windows Vista is able recognize the device. At Stage 3 as instructed I open Kies Mini. It asks me to connect my Vibrant to the computer. I complete this step and that is it. Kies Mini is not able to recognize that the Vibrant has been plugged into the computer though Windows is able to.
I tried this on three different laptops Windows 7 64 Bit and 2 different Windows Vista 32-bit. All to the same result. After going through some of the forums, I set the USB debugging mode on on my Vibrant and connected the device to the computer. On all the three laptops the Kies Mini Crashed with the following error "MiniApplication Launcher has stopped Working".
BTW I even tried by removing my SD card as some forums suggest. No luck
Anyone who has gone though similar troubles and could come up with a solution to get Froyo on Vibrant.
I called T-Mobile they said it is Samsung's problem and then I called Samsung. The CSR who picked up the call asked me few mundane questions some of them same questions repeatedly. Then she said she will connect me to an high level support and WOW that Number does not work and the call ended with the message "EXITING THE SYSTEM" !!!! Samsung and T-Mobile is a dead end now.
Any help would be greatly appreciated.
Thanks & Regards,
TMax
Mini Kies wont recognize it with USB Debug on...it has to be off and try running it as administrator, with the stock TWLauncher..not LauncherPro, Zeam, or anything like that or you'll get a "Need idle screen warning" if your using one of those.
I'm having the same issue... i've did a factory reset... removed sd card... tried debug on and off... Still nothing. keeps showing "Unregistered Device"
You could just learn ODIN (not hard) and ODIN to this.
http://forum.xda-developers.com/showthread.php?t=919687
That'll be the same as getting it via mini kies.
FlameEffex said:
I'm having the same issue... i've did a factory reset... removed sd card... tried debug on and off... Still nothing. keeps showing "Unregistered Device"
Click to expand...
Click to collapse
I have "Unregistered Device" issue, it seems like all the exchanged/refurbished units cannot be updated for now.
lexluthor said:
You could just learn ODIN (not hard) and ODIN to this.
http://forum.xda-developers.com/showthread.php?t=919687
That'll be the same as getting it via mini kies.
Click to expand...
Click to collapse
Where can I download the official KA6 rom? forget Kies, I want to do it via ODIN.
parahelium said:
Where can I download the official KA6 rom? forget Kies, I want to do it via ODIN.
Click to expand...
Click to collapse
Look in this thread...
http://forum.xda-developers.com/showthread.php?t=919687
parahelium said:
I have "Unregistered Device" issue, it seems like all the exchanged/refurbished units cannot be updated for now.
Click to expand...
Click to collapse
what would that have to do with anything?
Damn, I have the same problem here.
Using TWLauncher (cleared Zeam defaults), not on debug mode...
I had the same problem. I was using a very thin gage usb cable. I then switched to a heavy gage cable and it worked just fine. Give that a shot.
Sent from my SGH-T959 using XDA App
I'm using the original cable. Got back to home (TW Launcher) and it worked.
I've spent a bunch of time on the phone with T-Mobile and Samsung; 7 hours. I believe the issue is with the KA2 update that was released a couple of days before the KA6. Neither Level 3 reps knew anything about it and kept referencing JI6. Used both Mini Kies received an unregistered device error (I registered my device through Samsung) and used the full version of Kies 1.5.1.1 and it said my firmware version was not available for an update. Use Odin it works and took about 5 to 10 minutes and I didn't lose my user preferences, apps, contacts, etc. Everything works great even GPS.
Ahhh
I am not a techy in any sense of the word so I have been waiting for the official release of 2.2 instead of rooting, because I'm scared ******** to try it. Now release date rolls around, finally, and I can't seem to get it to work. I am having the same issue, well first it was the 16 character file extension issue, but now it is this. My phone is plugged in, Kies is up and running, in my computer it shows my phone, by name, but no update. I have NO idea what so ever what usb "debugging," "touchwiz," or anything of the sort. Hell I am proud of myself for knowing what rooting is. Is there anyone who can help me get froyo on my phone?

sgs firmware update stopped working

hy, i just got an samsung galaxy s a few days ago.when i connect it to pc KIES finds a new firware( it's still runing 2.1 update 1),after i press START,i get an error: firmware update has stopped working... cand anyone help? thx in advance
ionelys said:
hy, i just got an samsung galaxy s a few days ago.when i connect it to pc KIES finds a new firware( it's still runing 2.1 update 1),after i press START,i get an error: firmware update has stopped working... cand anyone help? thx in advance
Click to expand...
Click to collapse
More background please:
OS?, Kies version?, are you using the stock USB cable?....etc.
The os is the stock sgs firmware 2.1update 1,i am not using the stock usb cable it's an xperia x10cable,it's that a problem?
Cable wrong also turn off firewall .
jje
I tried with an original cable and still doesn't work.i run on win7 32 bit and the latest version of kies
I also have similar error.
I even reset my device to factory setting, and when I connect, Kies prompts to update the device firmware(as following), however - when I click update, it throws the error "FirmwareUpdate has stopped working"
Current firmware version: PDA:JG4 / PHONE:JG4 / CSC:JG4
(INU)
Latest firmware version: PDA:JP6 / PHONE:JP2 / CSC:JP5
(INU)
My Laptop - windows 7 64 bit.
Kies version: 2.0.0.11014_49
Check if all drivers are installed properly,
Have you rooted your device?
Sent from my Nexus S using XDA Premium App
bumer17 said:
Check if all drivers are installed properly,
Have you rooted your device?
Sent from my Nexus S using XDA Premium App
Click to expand...
Click to collapse
I reset my device to factory settings - so definitely not rooted any more.
Kies is able to detect the device and suggest the firmware upgrade - only to crash thereafter.
In fact I am able to do everything else - sync, browse etc.
can be something wrong with the pc?i can't understand why is happening this
Fairly common problem with multiple posts on the subject probably even a FAQ .
Seems to be many different reasons why Kies fails for some .
jje
i am running an orange romania SIM,the phone was not bought from them, do you think they could help me with the update?
Which version of Kies are you using? Try getting the latest version and run Kies as Administrator.
yeah same problem with me , My phone is i9003 newly purchased and i installed kies new version, I connected my phone it showing new upgrade and i accept that ... it says downloading please wait, once everything done it shows me error
my os is windows 7 64 bit
kies version is 2.0011014_49
i tried all kind of stuff,runding in admin,latest version,compatibility mide tc, nothing works... i really don't get it...
ionelys said:
i tried all kind of stuff,runding in admin,latest version,compatibility mide tc, nothing works... i really don't get it...
Click to expand...
Click to collapse
Your solution is there:
http://forum.xda-developers.com/showthread.php?t=997974
do not forget to thank
i tried this solution too,now it's stops somewhere at collecting update parts or something like that,but the program really stops, i also get that error: firmware update has stopped working...
Phone supplier or service centre is where i would go .
jje
i also had the same problem. i tried on 3 diff laptops but same thing. but jst keep on trying...i think after 30-40 tries..luck was on my side...and it worked.
tats how kies is
i found the "solution".kies has some compatibility issues with win7,i tried it on a PC that was runing xp and worked great,thx everyone for help

Can't upgrade firmware using KIES

I have the newest version of KIES
It connects fine but disconnects when trying to upgrade (look at the third picture at the bottom right corner)
Is it because I'm in the united states?
Sent from my GT-I9100 using XDA Premium App
Try a different USB port. Preferably directly on the motherboard.
what's new in the new firmware?
Hopefully a more compatible modem for wider areas. My H+ is what my HSDPA was on my Captivate.
Seriously, what is up with this POS KIES program? My phone is connected then once I start the upgrade, the connection is lost. WTF???
I've been googling this issue for an hour.
rwc3b said:
I have the newest version of KIES
It connects fine but disconnects when trying to upgrade (look at the third picture at the bottom right corner)
Is it because I'm in the united states?
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Why not just flash with Odin? I've not used Kies to update firmware since Galaxy S JM8 firmware.
Intratech said:
Why not just flash with Odin? I've not used Kies to update firmware since Galaxy S JM8 firmware.
Click to expand...
Click to collapse
Where does one find the official untouched firmware?
Thread here: http://forum.xda-developers.com/showthread.php?t=1075278
rwc3b said:
Seriously, what is up with this POS KIES program? My phone is connected then once I start the upgrade, the connection is lost. WTF???
I've been googling this issue for an hour.
Click to expand...
Click to collapse
Usually your PC /AV/Firewall .
jje
guys I think this is because he is in the states. Its obvious Samsung's servers aren't ready for them it isn't even out yet. Hack reg kies or flash Odin. However it is only minor fixes. Swype + little connectivity issues and auto brightness fix. Unless you use them regularly I wouldn't worry about it.
JJEgan said:
Usually your PC /AV/Firewall .
jje
Click to expand...
Click to collapse
check your firewall
i tried three times before the update worked
i'm using Nod32 as AV & Firewall, and the software asked me to allow different connections
I have the same problem. Am in the UK. Trying to do it officially. Only had the phone a couple of days. The handset says it is connected but Kies goes round and round incirclesoffering me he upgraqde, backing up everything and then sayig it is disconnected. Help!
Read the thread, the OP has been helped.
I see alternative ways outside of Kies for doing things, but nothing that covers why the 'proper' way of doing things doesn't work for some of us.
Oh well, it's proper enough for the official service centres to use that where it came from.
In case it helps anyone else, a combination of uninstalling Kies, reinstalling and using a different USB port [on a laptop, so they are all on the motherboard] appeared to do the trick for me, though I have no idea why that should be.
phkrh said:
In case it helps anyone else, a combination of uninstalling Kies, reinstalling and using a different USB port [on a laptop, so they are all on the motherboard] appeared to do the trick for me, though I have no idea why that should be.
Click to expand...
Click to collapse
Me to and turning my phone on and off works 2, also turning the Anti Virus off...
rwj5279955 said:
Try a different USB port. Preferably directly on the motherboard.
Click to expand...
Click to collapse
thanks for your advise i was trying to update my sgs2 ke2 version and i had same problem than i tried an usb on the motherboard finally it works
I have got the same problem as the OP while trying to update the firmware of my galaxy s II. I tried everything from reinstalling kies to running it as an administrator and I even connected to every usb port on my laptop. The same thing happens: When i click skip backup and start to download the update, the connection is immediately lost (as shown in the SS of OP).
I haven t tried ODIN yet, and would rly like to update my phone with kies and use odin as my last resort since I m not a techie.
I also disabled the anti-virus and also tried to update my phone in flight mode without any success :/ I should also mention that my kies is somewhat ****ed up as sometimes it keeps connecting to my device. To solve the problem i have to uninstall the drivers of my phone from the pc and reinstall the device automatically once i plug it in the pc. After that kies connects automatically to my device.
Somebody else is experiencing the same problem and managed to solve it? Any help would be appreciated Thanks
I can't Kies to work at all. It detects my phone and has presented the firmware upgrade dialog couple times but the upgrade always fails before starting. I've disabled my firewall (Windows Firewall) and anti-virus (Security Essentials) to no avail. Backup also never works, it just says "Preparing..." forever. There seems to be no way to trigger the update manually (rightclicking on GT-I9100 shows firmware upgrade item as disabled).

Kies [update] 2.3.0.12035_16 (4/4/2012)

Seems there's a new kies update in town that launched today.
And what?
Do I get cookies when I install it?
Sent from my GT-I9100 using XDA
It's just a way for Samsung to remind you that they don't have your ICS update.
Any Links please,mine keep updating but never finish it the damn thing
turborider said:
Any Links please,mine keep updating but never finish it the damn thing
Click to expand...
Click to collapse
Have patience. It is very slow to install.
ya everytime theres a update but wen they gonna give update to phone
Samsung Kies auto update keep update after complete and restart..
Im using Windows XP .
Current Version : 2.2
cyberx11 said:
Samsung Kies auto update keep update after complete and restart..
Im using Windows XP .
Current Version : 2.2
Click to expand...
Click to collapse
yep thats what i mean on my post up mate,if anyone got a link for the kies please post in here ty
turborider said:
yep thats what i mean on my post up mate,if anyone got a link for the kies please post in here ty
Click to expand...
Click to collapse
Having the same issue
where is linkd DUS?
New update for Kies and again the same issues. After installation the software is unable to detect the phone, although Windows do. I really don't want to blame developers inside Samsung, but it seems to me, that they don't pay much attention for this software.
underline: Kies seems to be the only software I know, that can't use the Windows 7 resize feature (windows key + any arrow). This is really ridiculous considering fact, that Win 7 are on the market for more than year.
So guys good luck, while updating
Yesterday when I opened Kies, it shows there is one update. I tried to upgrade with Kies itself. But failed. so I downloaded it from Samsung website and installed it, automatically it uninstalled my previous version. But now I'm facing a problem. Kies is not starting. One time it started, and shown windows encountered an error. until now Kies is not opening, I'm using windows 7.
I tried to uninstall it and re install the old version, but still it is not opening. what to do?
Kies version installed is 2.2.0.12014_18_8
Yep I'm another one
Kies keeps telling me there's an update and downloads and installs it but when it restarts it hasn't actually installed it and guess what there's an update available grrrrr
santhoshar said:
Yesterday when I opened Kies, it shows there is one update. I tried to upgrade with Kies itself. But failed. so I downloaded it from Samsung website and installed it, automatically it uninstalled my previous version. But now I'm facing a problem. Kies is not starting. One time it started, and shown windows encountered an error. until now Kies is not opening, I'm using windows 7.
I tried to uninstall it and re install the old version, but still it is not opening. what to do?
Kies version installed is 2.2.0.12014_18_8
Click to expand...
Click to collapse
best option would be to remove kies completely from your system.also remove your samsung drivers from add/remove programs.once you've done that install ccleaner http://www.piriform.com/ccleaner/builds to clean your registry of any remaining bits and bobs.then re-install kies hopefully that should help.
For me the Kies update has done something strange but very useful
Last week I put the UK 3 mobile version of ICS onto my unbranded GS2 and before the Kies update I got the usual message that firmware cannot be updated via Kies.
Now, with this updated Kies it's happy to check the firmware of my GS2 (Telling me I'm on the latest version), even though I'm using a different brand of firmware than was originally on the phone (Was XEU, now H3G)
H
Same pb here, keeping update without any sucess
Reinstalled drivers via Kies, rebooted PC and it is worse than before...
So whenever ICS rolls out (said to be in few days), I will be maybe unable to update.... great
rhitey said:
Yep I'm another one
Kies keeps telling me there's an update and downloads and installs it but when it restarts it hasn't actually installed it and guess what there's an update available grrrrr
Click to expand...
Click to collapse
This software is crap.
Keys Update ver 2.3.0.12035_16 date 5th Apr 2012
Kies tried to update and then once again. First time it did not update. And it started again. And once again! But it stayed back with 2.1.11124_17. Wondering where the downloads went! Please let me know if Kies update to ver 2.3.0.12035_16 worked with anyone.
Regards
Indrajit

Galaxy S4 update problem.

So... I was checking if there were any updates available for my device(I9505), it said this over OTA:
The software update service is not available. Maximum number of roll-out updates has been exceeded. Try later or update your device using Samsung Kies (www.samsung.com/kies)
Click to expand...
Click to collapse
Okay, I installed Kies, and hooked up my device, it offered a update, I accepted, it downloaded it quite a while.
It got to the point that it started installing it, phone was put to download-mode, and then... nothing.
Windows see the S4 in download mode as a "unknown device", i've tried uninstalling and re-installing the drivers, but no difference.
If anyone knows the solution to this problem, I would be happy to hear that.
Thanks in advance!
Braien.

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