Poor call quality - G2 Q&A, Help & Troubleshooting

Does the G2 in general have crap call quality? I've got a pair of LS980, one on Ting, and one of Ringplus--both sound like crap, both sound heavily compressed and robotic; people say I sound garbled and echoey. The microphones on both though, I've tested by recording myself, I've tested by calling my voicemail and recording new greetings, and all that sounds truly pristine.
I'd like to think it's just crappy Sprint service, but on Virgin Mobile and Boost Mobile in this area (on different phones) the call quality was excellent, no issues. Maybe just Ting and Ringplus to blame? Maybe the ls980 is just crap for call quality? I do not know but am very concerned.
Maybe I should try T-mobile and see how that sounds? How much slower the data speeds are since I'll be forsaking LTE? Is it reasonable to convert an ls980 over to Boost Mobile (their plans are quite fetching nowadays)?
Any insight, recommendations, or mad fresh knowledge drops would be appreciated.Thanks!

Wierd. In my experience RingPlus caused trouble because the calls go through thier own servers, but Ting was fine because they're just reselling Sprint's own service.
I gave up on RingPlus for precisely this reason but since switching to Ting the quality is just fine.
I'm stumped.

Related

Virgin mobile canada

Anybody is a virgin mobile customer? Service? Signal strength and reliability? Coverage?
Am coming from Fido. Switching to Virgin for better phone selection, and their faster network.
I upgraded from a razor to a samsung galaxy s2 about three weeks ago and I'm with virgin mobile in ontario. I waited until they made a phone that would allow me to log onto my computer, use Skype, and have excellent video playback.
I walked out the door with the phone for 190.00 dollars on a three year plan.
I have rooted the phone and reinstalled the stock kernel.
this phone has no flaws in my opinion. After three weeks of constantly trying out
every thing I can on the phone, I would say that it works better than my backup computer. The call quality is excellent skype works a lot better than I anticipated, and the video playback, picture and video capabilities are better than anything
I could have imagined.
A friend of mine at work sells blackberries and does quite well at it. He was not too impressed when he got his hands on this phone. He couldn't believe how fast it was, and he has used every blackberry and iphone there is.
I have been with Virgin for 5 years and have no complaints about their service.
these new phones are expensive to use, they are also incredibly versatile.
I am glad I waited.

[Q] Call sound distortion or garbled sound-(Sprint)

Picked up new GS3 a week ago. Friends and family I spoke to complained of distorted, underwater, and/or garbled sound when I talked. I assumed that I got a defective microphone so I exchanged it.
I immediately called several people on the newly exchanged GS3 and all of them reported the same issues in sound reception as the previous one.
I have tried adjusting with the noise reduction-to no success. I also tried using the speaker phone and still the same problem persists. I tried using the ear piece the phone came with with no changes.
Has anyone come across the same issue? If so, what is the fix? I love the phone overall but being that I use my cell for business calls through out the day this issue will drive me and my contacts crazy!
Perhaps an app that can help boost of fix the problem? I do not want to root my phone due to bricking and insurance issues with my HTC EVO.
Any ideas or solutions would be appreciated...
Where are you located? This is most likely not a problem with your phone, but more likely the network in your area. If you are in an area that is currently in the process of being upgraded (i.e. Chicago) there have been quite a few problems with the upgrade. I am in the Chicago suburbs and had the exact same issues with call quality on my Epic 4g for over a month while Sprint was upgrading the towers in my area.
shmty25 said:
Where are you located? This is most likely not a problem with your phone, but more likely the network in your area. If you are in an area that is currently in the process of being upgraded (i.e. Chicago) there have been quite a few problems with the upgrade. I am in the Chicago suburbs and had the exact same issues with call quality on my Epic 4g for over a month while Sprint was upgrading the towers in my area.
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Click to collapse
I am in the San Francisco, California area. When the I activated the second phone it did an auto update. I know the LTE service is not up and running yet in our area.

poor reception (ie. dropped calls)

so I didn't think reception could get much worse than I had with my Sensation4G with Tmobile.. but I'm getting lousy reception and still dropping plenty of calls with my N4.
Did I get a lemon, or is it the same for everyone else?
Hopefully there will be a radio update soon.
I really don't care as much about data throughput.. would just like some stable voice connections.
Probably just T-mobile. I had a Note 2 on T-mobile and it was the worst decision ever. Im a previous Verizon customer so I NEVER had a dropped call. Im using the Nexus 4 on Straight Talk via AT&T and have had NO issues at all Id ditch T-Mobile. lol
sx4dude2013 said:
Probably just T-mobile. I had a Note 2 on T-mobile and it was the worst decision ever. Im a previous Verizon customer so I NEVER had a dropped call. Im using the Nexus 4 on Straight Talk via AT&T and have had NO issues at all Id ditch T-Mobile. lol
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I'm not trying to debate one carrier vs. another.. I was on Tmo before and still on Tmo.. had a sensation4g before, N4 now.. S4G was claimed to be weak reception.. so I expected a relative improvement (vs. the S4G). Not seeing one so far.
Great reception on my phone. I would call T-Mobile or test it in another place.
Tmo user from Voicestream days. Moved from NY to TX and still using them today. No dropped calls on my end. I am coming from a Sensation as well, and it's actually a tad better than the Sensation IMO. I always get 4g. I only get weak signals when I am in the really rural areas. In that instance, ATT is better in that respect.
It actually depends on where you live IMO. Look around town, check out the phone provider stores. ATT, VZ, Tmo, Sprint. See which is closest to you and where you would most use your phone. Basically those stores would be placed strategically in places where they get good reception on the respective networks. If you have a tmo store near you, go there, compare the phones reception and call quality you can see if it's your phone in question or not.

[Q] Sprint G2 users in NY area questions

I have sprint version and live in Westchester county /Bronx border. When in calls I experience some static and a popping every now and again. Only in call on speaker or earpiece, all video and audio playback is clear, so I know its not speaker related. I have done numerous hard/soft resets, tech support reset my network, updated profile/prl. Still the same, weird thing is, when roaming calls are crystal clear. Went to the sprint store today and they are saying its network related(don't really believe it) since my 4 year old has more knowledge than some of their CSR s. However I would just like to know if anyone else in my vicinity is dealing with sane issue? I also have iPhone 5s and HTC one that have never done. Any thoughts, help, would be appreciated.
Darryjr said:
I have sprint version and live in Westchester county /Bronx border. When in calls I experience some static and a popping every now and again. Only in call on speaker or earpiece, all video and audio playback is clear, so I know its not speaker related. I have done numerous hard/soft resets, tech support reset my network, updated profile/prl. Still the same, weird thing is, when roaming calls are crystal clear. Went to the sprint store today and they are saying its network related(don't really believe it) since my 4 year old has more knowledge than some of their CSR s. However I would just like to know if anyone else in my vicinity is dealing with sane issue? I also have iPhone 5s and HTC one that have never done. Any thoughts, help, would be appreciated.
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Click to collapse
I noticed this to and I am in Putnam county and work in Westchester. My S4 did it sometimes to though. Although the G2 seems to be more frequent.
-Frank
frankt2012 said:
I noticed this to and I am in Putnam county and work in Westchester. My S4 did it sometimes to though. Although the G2 seems to be more frequent.
-Frank
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Click to collapse
Thank the lord its just not me, not that I want to wish you bad, but at least it solidifies me not being crazy.
Darryjr said:
Thank the lord its just not me, not that I want to wish you bad, but at least it solidifies me not being crazy.
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If it helps I made two calls today and they sounded great. I want to assume it is the towers.

[Q] Static/Hiss during calls

hi there,
is there a way to reduce the hiss/static/crackling noise on the background that I hear when the other person talks, especially noticeable when on speaker? we have 2 Samsung S5 and it seems to be on both phones.
I just did a test calling my landline and the noise is there. weirdly enough, also on my blackberry there's a similar noise. does it depend by the cell tower? maybe is not the S5 itself but i found other people saying there's this static/hiss noise on the background...it's really weird.
thanks
Gabrio
it's like a swish to be more precise....
If it's happening with 2 S5s, and a blackberry, I'd put my money on the cell tower
Try travelling far enough away that both the phone making the call, and the one receiving it, are using a totally different tower
*Detection* said:
If it's happening with 2 S5s, and a blackberry, I'd put my money on the cell tower
Try travelling far enough away that both the phone making the call, and the one receiving it, are using a totally different tower
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Click to collapse
yeah, actually I have just heard that our network (o2) is implementing the following - maybe is already old elsewhere - "HD Voice" and also Voice over LTE (VoLTE) is undergoing testing on some networks.

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