Data connection turns itself off when phone is on WiFi - Galaxy Note 4 Q&A, Help & Troubleshooting

When I am on WiFi connection for some time, data connection will turn itself off automatically and won't turn back on when I am out of WiFi range. So if I forget to turn data on manually, my email etc won't update and I have missed important business emails that way. Anyone else have this issue and what to do? Let me add that I don't have battery saving mode turned on.

This is not a issue it's a feature, turn on switching in wifi settings so when are not in wifi range it will switch automatically to data.its called smart network switch.
Sent from my SM-N910C using XDA Free mobile app

jdomadia said:
This is not a issue it's a feature, turn on switching in wifi settings so when are not in wifi range it will switch automatically to data.its called smart network switch.
Sent from my SM-N910C using XDA Free mobile app
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I switched the suggested setting on but the problem persists.

I am pretty sure this has been going on since the latest OTA update.

Definately OTA update caused it. Fa tory reset fixed it.

Related

Noob question about data setting

Hi guys,
Got my HD yesterday...love it x100000. My first android so im still getting to grips with it all but what a fantastic phone.
Anyway my question is just about the data connection set up. I was just looking through the settings making sure everything is how I like it and I stumbled across this:
Settings > Wireless & networks > Mobile Networks and at the bottom there is an option which says 'Enable always-on mobile data'.
What is this and what does it mean? It says it uses more power on some mobile networks so do I turn it on or turn it off?
I have a wifi and mobile network widget on my home screen cause I like to be able to turn them on and off quickly.
If someone could just explain to me exactly what this setting is and whether I need it on or off.
Thanks a lot
This is your 3g connection. You should switch it off when you're not using it as it's a battery drainer. The always on option is good if you're waiting for a lstge ota update ir something similar and you have an unlimited data cobtract.
Sent from my Desire HD using XDA App
Pardon my appalling typos.
Sent from my Desire HD using XDA App
pwraggcan said:
This is your 3g connection. You should switch it off when you're not using it as it's a battery drainer. The always on option is good if you're waiting for a lstge ota update ir something similar and you have an unlimited data cobtract.
Sent from my Desire HD using XDA App
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I see, but the thing is if I have Enable always-on data yet I have a mobile network widget on my home screen and I turn it off what is actually on?
I have sort of interpreted this always-on setting as:
If you have you mobile (3g) network turned on and have the always-on setting on, then when your phone goes into sleep mode the 3g connection is maintained and apps can still sync whilst your phone is locked/sleeping.
If you have your mobile network (3g) turned on but have the always-on setting turned off then whenever you lock your phone and it goes into sleep mode it is no longer connected to the 3g network and apps and stuff cannot sync (unless you're on wifi obviously). And as soon as you unlock the phone it will reconnect to the 3g network.
And turning the mobile network off from the widget or in settings overrides the always on setting.
Like I said this is only my interpretation of this setting...I've searched google and found almost nothing concrete about it just some opinions and I have searched through the full user manual for the desire HD and this setting has no mention.
So what do you think? Anyone else have any knowledge of this setting?
im not sure about this but i think it means that it doesnt connect, disconnect, connect again whenever you open or close the internet. its always connected, but not always active, so its faster to start up. its like leaving your wifi on all the time. theres always a connection but its not always passing data.
i leave mine always on because it doesnt eat much battery and it makes connecting over 3g much faster.

Atrix Google Market Activates HSPA+ Data While on Wifi, Causes Wifi to Stop Working

UPDATE: When comparing to my coworker's phone (who doesn't have this problem), we went through all settings/etc and matched them up exactly. The only major difference between our two phones was that I was running Launcher Pro. When I uninstalled it, this problem went away completely. HSPA+ did get activated in the Google Market, but it didn't hinder my browsing experience. Anyone else having this issue, are you running Launcher Pro? And if so, if you uninstall it, does it fix the problem?
I know that there is an ongoing issue that Motorola is looking into concerning HSPA+ data connectivity dropping out. This is not that issue.
Here's the scenario:
- Atrix 4G purchased on release date
- Using 4G SIM card
- No SIM unlocks
- Have 4Gig Tethering plan
- Set to AT&T US HSDPA APN (have tried AT&T US Tether and AT&T US wap.cingular)
- Connected to Wifi
- Issue occurred prior to rooting and after rooting.
- Issue has occurred since day 1 of using device.
Issue: Launching Google Market and browsing around will eventually start showing connection timeouts, typically after looking in a few app descriptions.
What I notice:
- When connected to wifi, the cell data connection gets turned off (i.e. the grey up/down arrows are no longer showing). I assume this is how it is supposed to work (since if on wifi, no need for cell data connection).
- When launching the Google Market application, and after browsing for a few seconds, I notice the cell data connection doing something (grey arrows come back, and then will briefly show black arrows, then back to grey).
- Once the issue occurs, I attempt to browse in Dolphin or even the XDA application, and it doesn't connect.
- Turning wifi off then back on fixes wifi until I try Google Market again.
- Turning cell data off allows Google Market to work fine with no issue.
Thoughts:
- It seems that when connected to wifi, the cell data connection should be getting overridden regardless.
- Somehow Google Market is causing the cell data connection to activate and messing up wifi
- This happened on a 3G SIM and a 4G SIM (so it doesn't seem like a connection problem, simply a software issue)
- I have a coworker who has an Atrix as well and does not have this problem when connected to wifi
- I have other devices connected to the same wifi without issue (thus not a wifi router issue)
Any and all help is truly appreciated and thank you in advance!
Nice first post and seems pretty accurate. I switched on airplane mode and then just enabled wifi to test this out and had a zen-like market experience. Not a single hang up. Hopefully this will help lead to a fix. Thanks.
Have you tried switching off your data connection before connecting to wifi?
I had a similar issue where my wifi would be on simultaneously with my data connection so I just hit airplane mode whil wifi was on that turned off both wifi and data then I re-enabled wifi (airplane mode still on) waited for it to connect then I turned airplane mode off. Never had the issue again
Sent from my MB860 using XDA Premium App
Hopefully motorola looks into this as this is my only true gripe at the moment. I go to dl an app and it stops at a random percentage, I go back into market and see the app is paused. I cancel and Redownload and usually works. I also get a timeout error almost every time I go into market and have to choose retry or close.
bl0wf1sh said:
Have you tried switching off your data connection before connecting to wifi?
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Turning off data connection does solve the problem, however that is only a stop-gap and I have to leave the data connection off (then remember to turn it back on when I leave my wifi area). No other application I use has this issue, so I would expect it's a software problem, but it doesn't seem to affect every Atrix owner.
drock212 said:
I had a similar issue where my wifi would be on simultaneously with my data connection so I just hit airplane mode whil wifi was on that turned off both wifi and data then I re-enabled wifi (airplane mode still on) waited for it to connect then I turned airplane mode off. Never had the issue again
Sent from my MB860 using XDA Premium App
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Yeah I've done that too, sadly it still crops up for me.
skillz9669 said:
Hopefully motorola looks into this as this is my only true gripe at the moment. I go to dl an app and it stops at a random percentage, I go back into market and see the app is paused. I cancel and Redownload and usually works. I also get a timeout error almost every time I go into market and have to choose retry or close.
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Exactly, those are my experiences as well when on wifi with cell data not explicitly turned off.
UPDATE: Turns out that when factory resetting, the market app when first run works perfectly (doesn't try to activate cell data when on wifi). The problem is that the market app auto-updates to a version that has this problem.
Here's hoping for a fix soon. Thankfully Juice Defender gives me an automatic way to handle the cell data issue since when it detects it's on wifi, it turns off cell data so I don't have to.
Update
I posted an update in the original post. It seems Launcher Pro was the culprit.

New Note unable to connect to wifi

Hi, I have enabled Airplane mode and WiFi. However, I still cannot use WiFi at home. In particular, the device keeps scanning for network connection. After I chose my home network, it stayed there for about a second "remembered". Then, when the device started scanning again, my home network connection was disabled. Since I cannot connect to the network for more than a second, I cannot use WiFi yet. Is there something wrong with my new device? Please help.
P.S. For some reason, Mobile Network, Bluetooth Settings and Call are dimmed. I don't use 3G.
You need to turn off airplane mode, having it on blocks all network activity.
Sent from my GT-N7000
Darius said:
You need to turn off airplane mode, having it on blocks all network activity.
Sent from my GT-N7000
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Actually not true, I can still connect to wifi when on airplane mode. If your in an airplane and there is wifi than this helps switching the phone to airplane mode than just using the provided wifi.
Anyways about the wifi, looks like it could be your modem settings if you changed them recently, if you didn't change them, forget your network on your phone and re add your network which will refresh your modem's settings. After this it should connect fine
Sent from my GT-N7000 using xda premium

3G problem

Hi guys
Often, expecially when i'm at home and expecially after some mintues of inactivity, the 3g stocks with only green arrow (upload) and i can't use any app (browser, whatsapp etc.)
I tried to flash MJ7 modem but the situation hasn't changed.
What can i do?
Just disconnect and connect back to the network via some Data Enabler switch.
Sent from my Nexus 7 using xda app-developers app
ok but isn't normal that i've to switch every minute 3g
rrichards said:
Hi guys
Often, expecially when i'm at home and expecially after some mintues of inactivity, the 3g stocks with only green arrow (upload) and i can't use any app (browser, whatsapp etc.)
I tried to flash MJ7 modem but the situation hasn't changed.
What can i do?
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I am facing the same problem, whether i am on wifi or mobile network, my connection seems to be unstable, especially when screen is off. Once I switch on the phone, I start receiving many notifications at once, So it seems that data connection sometimes gets off and reconnects once the screen gets on. The issue happens on wifi as well as mobile network.
many times I loose connection even with the phone on, after browsing web or using other network related apps. after switching off data toggle, the connection restores back to normal.
Couldn't find any solution yet. On my Galaxy S4 I never had such an issue
Abu-khulzat said:
I am facing the same problem, whether i am on wifi or mobile network, my connection seems to be unstable, especially when screen is off. Once I switch on the phone, I start receiving many notifications at once, So it seems that data connection sometimes gets off and reconnects once the screen gets on. The issue happens on wifi as well as mobile network.
many times I loose connection even with the phone on, after browsing web or using other network related apps. after switching off data toggle, the connection restores back to normal.
Couldn't find any solution yet. On my Galaxy S4 I never had such an issue
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did you resolve?
No, I didn't. I am waiting for a new update. Hope the issue will be solved there
Sent from my SM-N9005 using Tapatalk
Abu-khulzat said:
No, I didn't. I am waiting for a new update. Hope the issue will be solved there
Sent from my SM-N9005 using Tapatalk
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fixed?
Someone has found a fix for it?

Dreadful AT&T GS7 Edge Quick Setting Toggle

Alas the same fate from Galaxy S6 the dreadful no Mobile Data toggle is not there anymore, please tell me there is some sort of program that will fix this I don't want to deal with this again after kitkat and marshmallow.
I don't know of any quicker way than to drill down into the Data Usage settings (unless you want to turn off mobile voice too, in which case you can toggle Airplane Mode and then optionally toggle WiFi back on, which will also give you WiFi Calling if you have that enabled).
Just out of curiosity, why do you toggle Mobile Data so often as to benefit from a quick setting for it?
Thing is I don't like using my data when there is Wi-Fi but for some reason the data is still used while the Wi-Fi is connect, and no the Wi-Fi booster option you can use isn't on. It's quite annoying repetitively going into the connections and what not to turn it off rather than having a quick button to use in the notification dropdown.
And when I do turn it off it has that absurd mobile data turned off in the notifications it won't let me swipe it away just sits there in sure that bothers someone else. I have tried to make it go away but nothing works. Other than that I just would like to know why there isn't a mobile data toggle
rzrwlf said:
for some reason the data is still used while the Wi-Fi is connect[ed]
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I can see how a mobile-data toggle would be a useful workaround for that problem. But have you tried to fix the problem itself? Has it occurred on more than one WiFi network? When you turn off mobile data and use WiFi, does the Internet connection ever drop out?
Gary02468 said:
Has it occurred on more than one WiFi network? When you turn off mobile data and use WiFi, does the Internet connection ever drop out?
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Yes it has, no the internet connection doesn't drop out at all, I don't know what's going on but yes a mobile data toggle would be great I just don't see why AT&T supposedly removed it.
If you could get your data bug fixed, there wouldn't be much need for the toggle. Is it any app in particular that's using mobile data despite having a WiFi connection to the Internet? Or does everything on your phone do that?
Everything on the phone, and yes a mobile data toggle would still be required whether it's fixed or not, as I said having to repetitively go into the settings to turn it on and off is quite annoying especially when I need to use it.
try using Usage Manager app to toggle data..its faster than going through settings.
May I ask what are you talking about a usage manager
rzrwlf said:
May I ask what are you talking about a usage manager
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It's a system app. Think it has a widget, too.
Did you happen to purchase the phone from Samsung itself?
If you use nova launcher u can add a widget thru nova actions that takes u strait to mobile data settings.
Alright thanks for the help guys I had to snoop around to find usage manager apparently it was disabled on the phone, that is much better and faster
natefish said:
It's a system app. Think it has a widget, too.
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I use this. With the edge screen you can access from anywhere.

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