Database Users

Hero Wi-Fi Connection Issues

I've had these issues ever since I bought the phone, but basically the data over WiFi just seems inconsistent. When I first connect via WiFi, it seems okay, but then after about 10 minutes or if I open the browser, it will just stop working completely. Sometimes it will work again if I disconnect and reconnect, but usually I just keep it off. I was hoping the official 2.1 update would fix this, but I have the same issues. Any ideas??

I've had these issues ever since I bought the phone, but basically the data over WiFi just seems inconsistent. When I first connect via WiFi, it seems okay, but then after about 10 minutes or if I open the browser, it will just stop working completely. Sometimes it will work again if I disconnect and reconnect, but usually I just keep it off. I was hoping the official 2.1 update would fix this, but I have the same issues. Any ideas??
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Go into settings wireless press menu adjust the sleep setting to always on.
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cumptrnrd said:
I've had these issues ever since I bought the phone, but basically the data over WiFi just seems inconsistent. When I first connect via WiFi, it seems okay, but then after about 10 minutes or if I open the browser, it will just stop working completely. Sometimes it will work again if I disconnect and reconnect, but usually I just keep it off. I was hoping the official 2.1 update would fix this, but I have the same issues. Any ideas??
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Click to collapse
I have had problems similar to this with my phone the entire time I've had it. Yes, I discovered the "Always On" setting under wi-fi about two weeks after the phone came out.
I personally believe my phone just has some kind of hardware wi-fi problem, as it doesn't seem to be a common issue. My phone is actually slower on wi-fi than on 3G. I only get about 600 kbps down and 400 kbps up on wi-fi. Also, while running the Speedtest app, my speeds are very sporadic on wi-fi, and the little needle jumps all over the place.

Thanks for the replies! I see the option. The wording is strange though... "specify when to switch from wifi to mobile data" Does that mean it would only use wifi for 15 minutes at a time then switch back to 3G? That is weird... Can't understand why you wouLd want to do that... Battery maybe...

your router. that makes a MASSIVE difference in speed and reliability.
great example, i had a dlink i would get great speeds, 5-10 mbps on speed test. but after 15 min of no use it goes into sleep mode where my phone cant turn it back on so i have to reconnect every time. i sold it
got a newer cisco. i get 69-100 kbps but it doesnt sleep. its all about settings. search the router ip (i.e. 192.168.1.1-linksys) mess with wifi settings. helpsss aloottt

Frequent Disconnecting from WiFi?

Is anyone else having trouble with their WiFi dropping out all the time? My phone keeps dropping WiFi, dropping back to 3G. I have to keep going to settings and telling it to reconnect.
I have a Linksys WRT54GL running Tomato firmware. Most things can connect to it just fine, but my Dell Laptop from work gives me a BSOD when I try to connect it wirelessly.
Thoughts?

I think I figured it out. I upgraded my Tomato firmware on the router, and WiFi seems to be working much better.
Sent from my HTC Liberty using XDA App

Please post back if it acts up again. My wifi has stopped working a few times and I had to manually reset it. My problem was compounded because 3g seemed to be active but webpages would timeout and sync would fail. Really annoying.

no problems with my wifi but I turn off network data. Maybe that helps?
Sent from my HTC Liberty using XDA App

I have the same issue. My wi-fi goes down and keeps looping through "obtaining an IP address". Killed my battery last night trying to connect to wi-fi. I can't get it coinnected again until I reset my router. weird?

I don't know if I would classify it as constant, but the University wireless network disconnects after some period of inactivity. I'm not certain if it is due to the phone or the network.
Sent from my HTC Liberty using XDA App

It seems like it is still doing it, but I'm wondering if what it is actually doing now is disconnecting after a period of disuse, then reconnecting.
It seems like if I don't see the WiFi symbol, and I select Mail or the Browser, it will re-appear.

I have similar issues with WIFI. It seems having a hard time connecting or even seeing the signal at times, but other times it's fine. I have WIFI at home and at work, and many places I am so I use it all the time, and all of them I have set up (I'm a sys admin).
I have WiFi analizer loaded and at times it won't even see my netowrks when my laptop is already connected. If I reboot the phone it seems to fix it after a min or so. Sometimes turning WiFi off and on helps but not always.
It's really inconsistant... I'll go a few days with no problems, then it will have problems for a day or so. Open or encrypted don't seem to make a differance.
Chris

dochood said:
Is anyone else having trouble with their WiFi dropping out all the time? My phone keeps dropping WiFi, dropping back to 3G. I have to keep going to settings and telling it to reconnect.
I have a Linksys WRT54GL running Tomato firmware. Most things can connect to it just fine, but my Dell Laptop from work gives me a BSOD when I try to connect it wirelessly.
Thoughts?
Click to expand...
Click to collapse
Tomato firmware, that sounds cute.

http://code.google.com/p/android/issues/detail?id=1040
Issue 1040: wifi does not timeout on idle
Issue that was in an earlier version of Android, and is back in 2.1.
When the phone sleeps, it turns off WiFi. Then, it won't turn it back on properly until you go to settings or sometimes WiFi settings. Then it just pops on automatically.

Yup, I got this problem too and its very annoying.
It usually happens when the phone has been sleeping for an extended period of time. Sometimes wifi disconnects and will not reconnect even when I'm in the middle of browsing the web.

i had this issue as well.... i went to settings/wireless and networks/wifi settings....then hit menu/advanced/wifi sleep policy.... i selected nver and haven't had a problem since

Problem is, "never" is already selected and issue still persists.

I had set it to 15 minutes to see if it fixed the problem, because I was having it when it was set to never. I'm setting it to never now to see if
the GUI just wasn't displaying the value that was set.
Sent from my HTC Liberty using XDA App

Atrix Google Market Activates HSPA+ Data While on Wifi, Causes Wifi to Stop Working

UPDATE: When comparing to my coworker's phone (who doesn't have this problem), we went through all settings/etc and matched them up exactly. The only major difference between our two phones was that I was running Launcher Pro. When I uninstalled it, this problem went away completely. HSPA+ did get activated in the Google Market, but it didn't hinder my browsing experience. Anyone else having this issue, are you running Launcher Pro? And if so, if you uninstall it, does it fix the problem?
I know that there is an ongoing issue that Motorola is looking into concerning HSPA+ data connectivity dropping out. This is not that issue.
Here's the scenario:
- Atrix 4G purchased on release date
- Using 4G SIM card
- No SIM unlocks
- Have 4Gig Tethering plan
- Set to AT&T US HSDPA APN (have tried AT&T US Tether and AT&T US wap.cingular)
- Connected to Wifi
- Issue occurred prior to rooting and after rooting.
- Issue has occurred since day 1 of using device.
Issue: Launching Google Market and browsing around will eventually start showing connection timeouts, typically after looking in a few app descriptions.
What I notice:
- When connected to wifi, the cell data connection gets turned off (i.e. the grey up/down arrows are no longer showing). I assume this is how it is supposed to work (since if on wifi, no need for cell data connection).
- When launching the Google Market application, and after browsing for a few seconds, I notice the cell data connection doing something (grey arrows come back, and then will briefly show black arrows, then back to grey).
- Once the issue occurs, I attempt to browse in Dolphin or even the XDA application, and it doesn't connect.
- Turning wifi off then back on fixes wifi until I try Google Market again.
- Turning cell data off allows Google Market to work fine with no issue.
Thoughts:
- It seems that when connected to wifi, the cell data connection should be getting overridden regardless.
- Somehow Google Market is causing the cell data connection to activate and messing up wifi
- This happened on a 3G SIM and a 4G SIM (so it doesn't seem like a connection problem, simply a software issue)
- I have a coworker who has an Atrix as well and does not have this problem when connected to wifi
- I have other devices connected to the same wifi without issue (thus not a wifi router issue)
Any and all help is truly appreciated and thank you in advance!

Nice first post and seems pretty accurate. I switched on airplane mode and then just enabled wifi to test this out and had a zen-like market experience. Not a single hang up. Hopefully this will help lead to a fix. Thanks.

Have you tried switching off your data connection before connecting to wifi?

I had a similar issue where my wifi would be on simultaneously with my data connection so I just hit airplane mode whil wifi was on that turned off both wifi and data then I re-enabled wifi (airplane mode still on) waited for it to connect then I turned airplane mode off. Never had the issue again
Sent from my MB860 using XDA Premium App

Hopefully motorola looks into this as this is my only true gripe at the moment. I go to dl an app and it stops at a random percentage, I go back into market and see the app is paused. I cancel and Redownload and usually works. I also get a timeout error almost every time I go into market and have to choose retry or close.

bl0wf1sh said:
Have you tried switching off your data connection before connecting to wifi?
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Click to collapse
Turning off data connection does solve the problem, however that is only a stop-gap and I have to leave the data connection off (then remember to turn it back on when I leave my wifi area). No other application I use has this issue, so I would expect it's a software problem, but it doesn't seem to affect every Atrix owner.
drock212 said:
I had a similar issue where my wifi would be on simultaneously with my data connection so I just hit airplane mode whil wifi was on that turned off both wifi and data then I re-enabled wifi (airplane mode still on) waited for it to connect then I turned airplane mode off. Never had the issue again
Sent from my MB860 using XDA Premium App
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Click to collapse
Yeah I've done that too, sadly it still crops up for me.
skillz9669 said:
Hopefully motorola looks into this as this is my only true gripe at the moment. I go to dl an app and it stops at a random percentage, I go back into market and see the app is paused. I cancel and Redownload and usually works. I also get a timeout error almost every time I go into market and have to choose retry or close.
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Click to collapse
Exactly, those are my experiences as well when on wifi with cell data not explicitly turned off.

UPDATE: Turns out that when factory resetting, the market app when first run works perfectly (doesn't try to activate cell data when on wifi). The problem is that the market app auto-updates to a version that has this problem.
Here's hoping for a fix soon. Thankfully Juice Defender gives me an automatic way to handle the cell data issue since when it detects it's on wifi, it turns off cell data so I don't have to.

Update
I posted an update in the original post. It seems Launcher Pro was the culprit.

[Q] S4 always connection timeout

I have a problem of my s4, the internet connection always hang, the H+ is on and the up arrow is shown, it need to wait around 20-30 seconds to resume the connection, but the signal is not very bad (3/4 signal) . Everytime when it resume the network, it will go down to 3g->H->H+, then the data will continue to download.

kwchan98 said:
I have a problem of my s4, the internet connection always hang, the H+ is on and the up arrow is shown, it need to wait around 20-30 seconds to resume the connection, but the signal is not very bad (3/4 signal) . Everytime when it resume the network, it will go down to 3g->H->H+, then the data will continue to download.
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Click to collapse
Same issue here too once I take airplane mode off the phone each morning guessing a software bug.

kwchan98 said:
I have a problem of my s4, the internet connection always hang, the H+ is on and the up arrow is shown, it need to wait around 20-30 seconds to resume the connection, but the signal is not very bad (3/4 signal) . Everytime when it resume the network, it will go down to 3g->H->H+, then the data will continue to download.
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Click to collapse
that happens to my phone too sometimes. It's so annoying. I'll use the browser to surf a sight and it just hangs out for a few seconds before the data arrows start flashing. once in a while it'll timeout. but for the most part the phone works great.

ToyGun1 said:
Same issue here too once I take airplane mode off the phone each morning guessing a software bug.
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Click to collapse
But l dont know why not many users facing this problem.
You mean when the problem occur, then turn on the airplane mode and off again to resume the signal?

maguin4 said:
that happens to my phone too sometimes. It's so annoying. I'll use the browser to surf a sight and it just hangs out for a few seconds before the data arrows start flashing. once in a while it'll timeout. but for the most part the phone works great.
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Click to collapse
so do you think we need to call customer service to check our S4?

I've got the same problem. Does it both when connected to wifi and when connected to 3g (4g is very spotty here). I have to exit out of the browser, restart the browser then it works. Doesn't matter which browser I use either.

jmana said:
I've got the same problem. Does it both when connected to wifi and when connected to 3g (4g is very spotty here). I have to exit out of the browser, restart the browser then it works. Doesn't matter which browser I use either.
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Click to collapse
I just remember one thing, I remembered that my S2 have this problem too, and I try to disable/enable the fast dormancy, anyone know how to set it in S4?

kwchan98 said:
I just remember one thing, I remembered that my S2 have this problem too, and I try to disable/enable the fast dormancy, anyone know how to set it in S4?
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Click to collapse
If I flash another modem? do you think I can solve this problem?

I am having the same problem is it a software issue?
Sent from my GT-I9500 using xda app-developers app

Guys, I have the same issue. Please help me regarding this.... I had Galaxy R earlier which had smooth network reception but same is not the case with my s4...

Wifi Not Working Correctly?

I tried searching and I have not found a solution yet. I'm running SHOstock-I with ktoonz kernel on android 4.4.2.
For some reason, my Wifi randomly disconnects from any currently connected wifi network. The first thing I try to do is to connect back to the wifi network (any available network), but it simply tries and says "Connection Failed". Next, I try to disable the wifi connectivity alltogether, but after I tap the toggle button it becomes "greyed-out" and I can't toggle it.. it just hangs. If I go back a step and then select wifi again, then I can try to disable it but the same thing just happens again.
If I reboot, then wifi works again.
Oddly enough, if I enable/disable teathering, then wifi starts to work again.
It seems I can't run Wifi for more than an hour without this issue happening. It seems to have just started doing this out of the blue. I suspect a full wipe would solve the issue but I'd rather not do that unless I have to. It usually takes me a while to get things back to normal after a wipe.
Any ideas?

Some solved the problem by unInstalling the Smart Wifi utility (for ATT and maybe other carriers too).
Read last 3 comments here: http://www.gottabemobile.com/2013/05/16/how-to-fix-samsung-galaxy-s4-wifi-problems/

horangeh said:
Some solved the problem by unInstalling the Smart Wifi utility (for ATT and maybe other carriers too).
Read last 3 comments here: http://www.gottabemobile.com/2013/05/16/how-to-fix-samsung-galaxy-s4-wifi-problems/
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Click to collapse
Thanks, but I don't have that app installed. I am positive this is not a router issue as well.
Everytime I wipe cache/delvik then the issue doesn't occur for a few days, which I think is odd. I also tried different kernels and the problem persisted.
Does anyone know if it's possible to confirm if this is a hardware issue? I doubt it...
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

It is a good idea to turn off any 'connection optimizer' or 'wifi optimizer' application or setting, in short anything that decides what connection is selected based on available connections should be turned off. The most probable reason for the problem is badly programmed software.