[Q] Call Volume So Low Almost Inaudible. Reboot usually fixes it. - Galaxy S 5 Q&A, Help & Troubleshooting

Thanks to a Turkey Day special, I got my new Samsung Galaxy S5 free and have been enjoying it immensely. However, about a week ago, I started to have a problem making/receiving calls. The volume on calls (speakerphone & earpiece) was so low it was almost inaudible. Lowering/raising volume and even adding extra volume feature on calls failed to make the call any louder. The only thing that works is rebooting the phone. I am running the latest NI2 update and want to know if anyone else has this problem. Is it a bad phone? Do I need to replace it?
Also, for some reason I can't send/receive text messages to one contact on my contact list, wondering if it's a problem on my end or his.

Related

Microphone volume fades?

I have the MyTouch3g rooted with CM 4.0.4 and I am having an issue with my microphone volume. It works fine in calls for a few minutes, but then occasionally drops to being really quiet to where the person on the other end of the call can't hear me. Occasionally it comes back, but usually the other person hangs up, thinking they've lost the call.
Is this a common problem, and is there a software fix for it? I am pretty sure it happened with other versions of CM and my phone was rooted pretty soon after i got it, so i don't know if a stock image has the same issue.
Any help would be appreciated!

Nexus One -- Incall Bug

So here's my issue.
During a call if i recieve a SMS/MMS/Email, my earpiece volume drops dramatically and i can use the volume rocker and put it too full and it still doesn't get back to a decent level.
So i was wondering if anyone else has noticed this and is having this small problem, other than that i am completely happy with the phone so far , haven't touched my iPhone since i recieved the Nexus One Jan 7th
P.S. i have SMS Popup app installed and same problem, so i have tried removing the app and still no cure
I haven't tried this on SpeakerPhone or BT Headset
I can 2nd this bug.
Along side, if you were to use any touch tone to send DTMF tones while on the phone (say you're entering your credit card or something), it also goes down real low. This is definitely a bug.
C
ya ....argh!!...hopefully a firmware update fix
I have experienced the bug as well...but what is even more strange is that if I get another text message or email and it causes the phone to vibrate the in-call volume shoots up even louder than it was before. I think it may have something to do with dual microphone and background noise cancellation this phone has.
No problem for me?
Just thought I'd offer some more input, but I don't think my phone is experiencing this problem..? I am currently on the phone with T-Mo, and had to enter numbers via the number pad while in the call, and the volume didn't adjust (neither up or down) at all.
I'm glad I found this thread. I should have read through all of the posts in XDA before starting a brand new thread about this. Sorry guys! I even have this issue listed on google's help forum with some ppl indicating the same. The call volume decrease for me when a call comes in. I have to put the phone on speaker, then take it off speaker in order to get the volume back to where it was. I use to have the volume decrease during an active call when a email or text comes in, but a small work around was to set the ringtone and notifications to silent in settings and in text and emails. Does anyone know if this is a software or hardware issue? or if there will be an OTA update to fix? This phone is amazing otherwise...I know there isn't a TON of ppl reporting this, so I hope google doesnt forget about us. I received a replacement that did the same thing along with new bugs the original didn't have, so I sent it back.
I have it also. Just thought it was me!
@johnboywilson, do you think google will come out with an OTA update for this? This is technically my first android phone, so im not sure how often they come out with updates, or if they get to all the issues no matte how few ppl might be having them. I had WinMo before, and they were pretty good at getting to bugs, sometimes even if just a handful of ppl have them. I had a samsung behold II for 2 weeks. I've only been using android for a little over a month now.
next time this happens will someone try swapping to speaker phone then back to handset and see if it goes back to where it was. I've had a problem a couple times where I couldn't hear the caller, switched to speaker phone, heard them fine, switch back to handset and the volume was back to normal. I honestly dont remember if I had received a notification at the time or not but I'd be curious to know if it is the same thing.
@zjchaser, if you had seen my two previous posts, you would have seen that I use the speaker phone on then off method to correct the volume decreasing when a call, text or email comes in while on a call. This is just a work around and not a fix. I need to know if we will get an OTA update to correct???
@Mrplennium I`m sure they will. if you go onto google support pages you will see what questions people are asking and what faults other people are experiencing.
@zjchaser I have had that problem too. If im on a call and i switch between speaker phone and handset the sound goes off. If i then make a new call the sound is still off and i have to switch between speaker and handset to get it to come back on!
Still love the phone though..
@johnboywilson, I hope you are right. I am one of those ppl that started a thread on the google forum about this issue, and others have been reporting it. I was just fearful that this is one of those issues that's in the minority, so google might skip over it. I hope that's not the case. Other than that, this is by far the BEST phone i've ever owned. I have no other issues with it.
I use the wired headset mostly, but I can confirm this as well. It isn't just another call or SMS for me that causes it...anything that adds a notification (SMS, plugging in to USB, email...anything!). The volume either goes crazy up, or crazy down. It seems to alternate.
It went down the other day after an email during a call, so I had to put the rocker all the way up just so it would sound normal. Shortly thereafter, I got a text and lost my hearing for about 10 mins...the phone can get very loud.
Seriously, this needs to be fixed.
Yup, it happens through the wired headset as well. I think it's def a software issue. Hope you have google people patrolling this site and seeing these issues as well. The first OTA update is coming this week, but for the 3G issue. No one knows what other possible fixes might be included.
Even received a replacement that did the same thing. Not sure why some ppl have working devices, and others have these software glitches. I doubt i'll ever be an early adopter again.
WOW! ok, after 3 preliminary tests, I can conclude that the OTA update has resolved this issue!!!!! YEEPEEE!!!!!!!! Now the phone is PERFECT! I will keep monitoring the situation throughout the day to see if it stays that way, which I can't imagine why it wouldn't!!!THANK YOU GOOGLE!!!!
it didnt fix the problem when i did the update,still have low incall volume
If you have low incall volume - rise it, or flash a kernel with volume boost hack. This bug has been resolved months ago. You're talking about something else.

Phone freezes on incoming calls.

I have an annoying problem that previously only bother me a little bit but now becoming more serious as I have missed several important calls.
The phone would froze up at accepting or rejecting call screen on random calls at least once a day without particular reason. I can push the volume button to turn off the ring but cannot pick up the call through the touch screen.
Anyone having similar problem?
Sent from galaxy s. JG4 + oneclick lag fix version 2.3

[Q] No Luck with In-Call Audio - Mango??

Hi Guys,
I know this is an existing issue but it is definitely something that either everyone has given up on, or has been blessed with a fix post Mango and Samsung firmware updates.
I am still experiencing the issue with the latest Mango and Samsung firmware updates so am slightly annoyed the issue seems unaddressed.
As I have a fresh install of my phone (was previously chevron unlocked) and updated all the way to Mango + Samsung updates, I am still suffering from the following:
- In call audio is just bearable when volume is maxed out
- In call audio sounds broken > When I am in the presence of loud noise like a noisy cafeteria or train station, My phone decides to cut the voice of the person at the other end of my call (it seems like the phone thinks I'm talking so clears the other person from noise...)
If someone has a solid fix for this, can you please provide assistance?
I have brought my phone into Samsung Repairs and they said there is no problems (obviously didn't trouble shoot calls). Having 2G only fixes the audio issue.
Hope to hear from the masses soon!
Cheers
No Luck with in-call Audio too...
Hi...
I am facing the same issue, already updated it with latest KH5, even the samsung driver.... Still no sound in-call...
I notice there's a patent,
1) If restarted the phone, without receiving any calls, I can call out normally, the 3rd party can hear. (sometimes VERY SELDOME 3rd party can't hear, maybe Omnia 7 muted)....
2) Problem arise when the phone receive phone call.... the Silent in-call problem arise... after that, the calls that I made out, also the same, in-call silent problem... (The 3rd party mention he/she can hear me clearly, only that Omnia speaker silent).
3) I too notice that the software will be laggy or hang a bit... as I try to End-call, i took some time, I can too see the call timer freezes...
Any advised from the Masters and Gurus here?
Thank you.

Video Call Sound issues

This problem seems to be new.
Whenever I Video call, Skype or hangouts. My call volume is so low that i can barely hear the other person. Even with the volume turned all the way up in settings its still so low i can barely hear them. I thought maybe it was a hardware problem, however when i play music or even use speaker phone on a non video call the sound is loud and clear. Something seems to be switching the volume to a much lower setting right as the call picks up. Has anyone else seen this problem?
Verizon Galaxy Note 3 running Hyperdrive RLS 8
Hello... I'm posting almost a year after yours to say that I had the same problem with my Note 3 on JasmineROM 2.4.4. I never looked into it, because I didn't do video calls very often, and I just got used to using a bluetooth headset to make the calls.
I now have a Note 4 Developer Edition, and I gave the Note 3 to my wife. We did a video call this morning, and she said she couldn't hear me at all. So, the problem has come back. But, the problem is... she can't just use a bluetooth headset because we do video calls so that I can see my son when I'm not at home... and I want him to hear me. Good luck keeping a bluetooth headset on a toddler.
Did you ever find a root cause (or a solution) to this problem?
Thanks.

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