Hi Guys,
I know this is an existing issue but it is definitely something that either everyone has given up on, or has been blessed with a fix post Mango and Samsung firmware updates.
I am still experiencing the issue with the latest Mango and Samsung firmware updates so am slightly annoyed the issue seems unaddressed.
As I have a fresh install of my phone (was previously chevron unlocked) and updated all the way to Mango + Samsung updates, I am still suffering from the following:
- In call audio is just bearable when volume is maxed out
- In call audio sounds broken > When I am in the presence of loud noise like a noisy cafeteria or train station, My phone decides to cut the voice of the person at the other end of my call (it seems like the phone thinks I'm talking so clears the other person from noise...)
If someone has a solid fix for this, can you please provide assistance?
I have brought my phone into Samsung Repairs and they said there is no problems (obviously didn't trouble shoot calls). Having 2G only fixes the audio issue.
Hope to hear from the masses soon!
Cheers
No Luck with in-call Audio too...
Hi...
I am facing the same issue, already updated it with latest KH5, even the samsung driver.... Still no sound in-call...
I notice there's a patent,
1) If restarted the phone, without receiving any calls, I can call out normally, the 3rd party can hear. (sometimes VERY SELDOME 3rd party can't hear, maybe Omnia 7 muted)....
2) Problem arise when the phone receive phone call.... the Silent in-call problem arise... after that, the calls that I made out, also the same, in-call silent problem... (The 3rd party mention he/she can hear me clearly, only that Omnia speaker silent).
3) I too notice that the software will be laggy or hang a bit... as I try to End-call, i took some time, I can too see the call timer freezes...
Any advised from the Masters and Gurus here?
Thank you.
Related
So here's my issue.
During a call if i recieve a SMS/MMS/Email, my earpiece volume drops dramatically and i can use the volume rocker and put it too full and it still doesn't get back to a decent level.
So i was wondering if anyone else has noticed this and is having this small problem, other than that i am completely happy with the phone so far , haven't touched my iPhone since i recieved the Nexus One Jan 7th
P.S. i have SMS Popup app installed and same problem, so i have tried removing the app and still no cure
I haven't tried this on SpeakerPhone or BT Headset
I can 2nd this bug.
Along side, if you were to use any touch tone to send DTMF tones while on the phone (say you're entering your credit card or something), it also goes down real low. This is definitely a bug.
C
ya ....argh!!...hopefully a firmware update fix
I have experienced the bug as well...but what is even more strange is that if I get another text message or email and it causes the phone to vibrate the in-call volume shoots up even louder than it was before. I think it may have something to do with dual microphone and background noise cancellation this phone has.
No problem for me?
Just thought I'd offer some more input, but I don't think my phone is experiencing this problem..? I am currently on the phone with T-Mo, and had to enter numbers via the number pad while in the call, and the volume didn't adjust (neither up or down) at all.
I'm glad I found this thread. I should have read through all of the posts in XDA before starting a brand new thread about this. Sorry guys! I even have this issue listed on google's help forum with some ppl indicating the same. The call volume decrease for me when a call comes in. I have to put the phone on speaker, then take it off speaker in order to get the volume back to where it was. I use to have the volume decrease during an active call when a email or text comes in, but a small work around was to set the ringtone and notifications to silent in settings and in text and emails. Does anyone know if this is a software or hardware issue? or if there will be an OTA update to fix? This phone is amazing otherwise...I know there isn't a TON of ppl reporting this, so I hope google doesnt forget about us. I received a replacement that did the same thing along with new bugs the original didn't have, so I sent it back.
I have it also. Just thought it was me!
@johnboywilson, do you think google will come out with an OTA update for this? This is technically my first android phone, so im not sure how often they come out with updates, or if they get to all the issues no matte how few ppl might be having them. I had WinMo before, and they were pretty good at getting to bugs, sometimes even if just a handful of ppl have them. I had a samsung behold II for 2 weeks. I've only been using android for a little over a month now.
next time this happens will someone try swapping to speaker phone then back to handset and see if it goes back to where it was. I've had a problem a couple times where I couldn't hear the caller, switched to speaker phone, heard them fine, switch back to handset and the volume was back to normal. I honestly dont remember if I had received a notification at the time or not but I'd be curious to know if it is the same thing.
@zjchaser, if you had seen my two previous posts, you would have seen that I use the speaker phone on then off method to correct the volume decreasing when a call, text or email comes in while on a call. This is just a work around and not a fix. I need to know if we will get an OTA update to correct???
@Mrplennium I`m sure they will. if you go onto google support pages you will see what questions people are asking and what faults other people are experiencing.
@zjchaser I have had that problem too. If im on a call and i switch between speaker phone and handset the sound goes off. If i then make a new call the sound is still off and i have to switch between speaker and handset to get it to come back on!
Still love the phone though..
@johnboywilson, I hope you are right. I am one of those ppl that started a thread on the google forum about this issue, and others have been reporting it. I was just fearful that this is one of those issues that's in the minority, so google might skip over it. I hope that's not the case. Other than that, this is by far the BEST phone i've ever owned. I have no other issues with it.
I use the wired headset mostly, but I can confirm this as well. It isn't just another call or SMS for me that causes it...anything that adds a notification (SMS, plugging in to USB, email...anything!). The volume either goes crazy up, or crazy down. It seems to alternate.
It went down the other day after an email during a call, so I had to put the rocker all the way up just so it would sound normal. Shortly thereafter, I got a text and lost my hearing for about 10 mins...the phone can get very loud.
Seriously, this needs to be fixed.
Yup, it happens through the wired headset as well. I think it's def a software issue. Hope you have google people patrolling this site and seeing these issues as well. The first OTA update is coming this week, but for the 3G issue. No one knows what other possible fixes might be included.
Even received a replacement that did the same thing. Not sure why some ppl have working devices, and others have these software glitches. I doubt i'll ever be an early adopter again.
WOW! ok, after 3 preliminary tests, I can conclude that the OTA update has resolved this issue!!!!! YEEPEEE!!!!!!!! Now the phone is PERFECT! I will keep monitoring the situation throughout the day to see if it stays that way, which I can't imagine why it wouldn't!!!THANK YOU GOOGLE!!!!
it didnt fix the problem when i did the update,still have low incall volume
If you have low incall volume - rise it, or flash a kernel with volume boost hack. This bug has been resolved months ago. You're talking about something else.
Hello everyone, time to report another issue (or not ?) I am having with my N4, and I need your help to see if it requires a return.
The microphone on my phone seems to give a ton of feedback when I am not in speaker mode. Whether I am using an earphone, or speaking directly with the phone on my ear.. tapping the microphone or breathing into it carries over pretty strongly into the earpiece. Some of my friends have said that I am sometimes pretty inaudible, I am guessing that's the microphone acting up.
Now I have read in some threads that the N4 microphone has a pretty high gain which often causes a distortion.. but I dont think this feedback is caused by that. Please correct me if I am wrong. Also, I have seen a few posts (not many) by people reporting this feedback.. but I am yet to come across anyone complaining about this when not using a earphone. Probably not many people start tapping their microphone while speaking on the phone.
Can anyone please tell me if you have faced this issue? If you haven't noticed.. can you please do me a favor and try it out ? Get on a call and check for microphone feedback by
a) using a earphone (not a hands-free headset)
and
2) speaking without a earphone with the phone on your ear.
I bought this in India with 1 year LG warranty.. and LG does not have the replacement policy which Play store gives. My seller has a 30 day replacement policy, and if I have to get advantage of that.. I need to call this in before 29th.
I am on stock ROM, Franco kernel r156 nightly. Build 513k, rev 11. Build Number JDQ39E.
Mic Problem
apollo_tirtho said:
Hello everyone, time to report another issue (or not ?) I am having with my N4, and I need your help to see if it requires a return.
The microphone on my phone seems to give a ton of feedback when I am not in speaker mode. Whether I am using an earphone, or speaking directly with the phone on my ear.. tapping the microphone or breathing into it carries over pretty strongly into the earpiece. Some of my friends have said that I am sometimes pretty inaudible, I am guessing that's the microphone acting up.
Now I have read in some threads that the N4 microphone has a pretty high gain which often causes a distortion.. but I dont think this feedback is caused by that. Please correct me if I am wrong. Also, I have seen a few posts (not many) by people reporting this feedback.. but I am yet to come across anyone complaining about this when not using a earphone. Probably not many people start tapping their microphone while speaking on the phone.
Can anyone please tell me if you have faced this issue? If you haven't noticed.. can you please do me a favor and try it out ? Get on a call and check for microphone feedback by
a) using a earphone (not a hands-free headset)
and
2) speaking without a earphone with the phone on your ear.
I bought this in India with 1 year LG warranty.. and LG does not have the replacement policy which Play store gives. My seller has a 30 day replacement policy, and if I have to get advantage of that.. I need to call this in before 29th.
I am on stock ROM, Franco kernel r156 nightly. Build 513k, rev 11. Build Number JDQ39E.
Click to expand...
Click to collapse
Hi, Well I had an issue after rooting and installing all my apps , So I did a factory install rooted and started installing the app 1 by 1 and testing.
For me the issue was that if I was on a call and I pressed the speaker button my mic would stop working , even if i switched back , after extensive testing I found that ever time that happend the only was to make my mic work again would be task killer or manually clearing and restarting the phone app. I know it sounds strange but for those of you who have the same problem, try it you will see that you dont even need to reboot in order for the mic to start working again, But why the dailer?
NEXUS 4.... Sound does not work when I make a call or someone give a call so I can not hear caller and he can not hear me. Also phone is not ringing only vibrating. And when I am watching video so sound disappears and then phone freeze. It seems like sound makes all this issues like when device can not play sound so phone freeze. Then I can only restart/reboot phone and it helps for a while {when I am lucky so it does not freeze all day}. These issues did not happen after upgrading android version. I bought this device as new in U.S and I came back to Europe before I tried if phone works. So I am having this issues since I bought this phone. And I gave it to phone repairman to check what is wrong. He said that speaker/microphone works. He reinstaled software twice but it does not helped...then he said that he has no idea how to fix it.
I will appreciate any tips/advices.
Thanks in advance.
Hello All
I bought myself an Asus Zenfone 2 Laser Ze550KL a couple of weeks back.
An overall good phone. But I am facing an irritating issue.
The phone's microphone does not work from some point onwards. Once this happens, when attending(or making) a call, the other person wont be able to hear me.
I am not sure whether its a hardware issue or a software issue. Because once I restart the phone everything is perfect once again. After maybe a couple of calls, the problem resurfaces.
I read in multiple forums of this issue (even in Zentalk) , but nobody has a clean solution. Some of the solutions were -to disable Ok Google Detection, to enable call recording, to switch to loudspeaker, to reboot the phone and so on.
Enabling loud speaker works for me. When I realize the other person cannot hear me, I switch to loud speaker and then he is able to hear me.
Did anybody come across this issue? Is it a software issue? Any help/ideas/suggestions would be nice.
I am hoping its a software bug which will be hopefully fixed in the next system update or so.
Thanks
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
CKtheProblem said:
Hmm that's an odd one I can tell you that I have call recording enabled on a ze551kl and haven't had this issue, but I'm not sure if its specific to the 550 or not. I haven't actually recorded any of my calls, it just pops up and asks me if I want to every time and I tap cancel.
Sent from my ASUS_Z00TD using Tapatalk
Click to expand...
Click to collapse
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
To OP,
This is for most of the guys. It's a software issue, dont worry, Just update to latest update. Which happened to me the same, and solved when i updated some random OTA update fix by asus. So the current version on my phone now is LRX22G.WW_user_1.15.40.639_20151029044030520_201505210103
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Hi I too have this same issue. I believe it is a faulty model from Asus! I had serviced my mobile last month and the Subboard assembly has been completely changed by those people but still I face the same issue. . Hope I will throw away this bulsh**t soon. Asus not willing for replacement too I argued so many times which is just waste of time. Totally a waste of money and time.
Microphone issue
I am also having same problem once restarted phone is all fine...should i replace phone ??
Bought just 2 days back
Solution
Since you apply this solution the error has not returned to flicks: I cannot post the youtube link, but search the title: Solved: Asus Zenphone 2e mic problem by Jack Scorpion.
I have the same device with the same problem! It was neglible before, and it happened very rarely. But recently it had become worse and that thing happened to all the calls. Switching to loudspeaker works (loudspeaker mode disables the bottom mic and switches to top mic). I reset the device to factory settings (that thing wiped the internal memory too!) and since then, i haven't updated the 'ASUS Calling Screen' from the play store and everything works fine atleast till now.
hai friend try (ASUS ZenFone 2 Laser=ZE550KL (Z00L) software Image: 1.17.40.1234 for WW SKU only) this firmware from asus site or try system update form your mobile. thats old version runing firmware running on your mobile so thats a software problem. this a network issue in that old version asus team doing always best i am also have same problem in past month but my current update installed after working fine. so don worry friends
[email protected] said:
Its not about recording calls.. Its about the recipient not hearing me. The microphone is what is bothering me. I doubt the issue is with the noise cancellation of microphones. Perhaps cancelling more than noise.
When I reboot the phone, everything starts working normally. After a few calls the problem returns, the recipient not hearing me!.
The temporary fix for me is switching to loud speaker. I dont know why, but the mic starts working when in loud speaker. The moment i switch it back to handson, the recipient is again not able to hear me.
Read a few forums in zentalk reporting the same issue
www(dot)asus.com/zentalk/forum.php?mod=viewthread&tid=14486
I am seriously hoping it is a software bug which would be fixed in the next update or so.
I tried the hardware test which behaves differently when the problem occurs and when it is problem free.
The hardware test is perfect if i test the mic just after reboot and when everything is normal.
But once i find out that the recipient is unable to hear me (after maybe a couple of calls/days after the reboot) , i did the hardware test again and certainly was different. A buzz at all times with my voice being completely muffled. Something to do with the noise cancellation mic i believe.
I have tried disabling OK Google Detection.
I have tried enabling call recording.
I have tried reseting factory settings , clear wipe partitions etc.
I have tried enabling dialer pad tones (Dont know why this was marked as a solution in some forums)
But all of the above was not a solution for me. Switching to loudspeaker works. And rebooting the phone (which is irritating during important calls) also works.
Any help would be nice.
Click to expand...
Click to collapse
Try disabling Audio Wizard app
I am also facing same problem. Suddenly the mic of my asus fails to work.
Solution
There is solution. Please post it on another forums after you will check it.
Just hold your phone in your hand in position, which will make sound to reflect directly into your voice microphone. This way you will make a difference in signal between voice and noise cancellation microphone. That's how voice cancellation technology works. I have got this result after one week of search for any effective solution. And did not find any useful info. So I have find a solution after some experiments.
Please post it to another forums if it will solve your problem.
When I call and loudspeaker on that time my voice didn't hare onther person but when I loudspeaker off that is ok
Whats the problems is there any solution??
Now it's official updated Android 11
Forgive me, Do you mean 'When I call someone, and turn on loudspeaker, I cant hear the person I'm calling on loudspeaker, but I can hear them when I deactivate it?'
Can you play music through loudspeaker? (in fone lol) If yes:
In my opinion here (means nothing lol) Android bug, I have read of folks being fed up, and complaining that Android 11 was not quite ready for release when released, a year later, they released android 12, so you may need to push them, but I reckon now they are on 12, 11 may be longer in getting 'the fix'
Maybe you need to point it out to them for them to fix it?
You may be the first to find this.
Plug in a wee mini speaker to headphones and try that until fixed?