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Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
ink bleeding, u should get it to repair asap, lcd is messsed up
My mistake, the other members are right, I am sorry as I could not see your pictures correctly because I was browsing with my hd2.... it is not ink bleeding, for that, you have to have the lcd broken..... anyway, I am glad is not bleeding, now, lets learn from the other members.... cheers..
There are quite a few threads with people having the same issue, I don't believe it's bleeding like suggested above, it is the layers of the screen sticking together. I had the same problem on my old LG Viewty about three years ago - sometimes it goes away on it's own (when the phone gets hot for example) and sometimes you need to get a replacement. If it's new I suggest you speak to either your provider or HTC.
Use a suction cup to carefully pull the screen a little bit and it should disappear.
Brgds... /TubGirl
Same thing happened to me, and few other members... Have a look here.
Grtz
Lukas
Thanks for the quick response guys!
Yep, it's exactly what happened in thread mentioned
(did some searching but couldn't find it before)
the suction cup idea might be a good one, will check it out and let you know. If I can solve it myself it would be much better than sending it in.
thanks!
(newton ring ) this is dueto great pressure happened on the screen if not fixed in short time the screeen will be corrubted .
note; (it is not covered by warranty)
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
ftrippie said:
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
Click to expand...
Click to collapse
mab be it would be from a faulty manufacturing but fix it fast before the screen corrubts from over pressure as this happened on hd1 and they did not want to fix it under warranty
If this happened to me and I couldn't get rid of it, I would go ballistic if HTC claimed it wasn't covered by the warranty. What a total piss take.
i can understand the newton ring effect on resistive screens, but on capacitive screens using glass - i find it hard to believe.
Yes, ardsar. My thougths exactly.
I had Newton rings on my touch hd. And I was informed that that is imposible on capacative screen because it is made of hard material, top layer cannot fall on the lower one.
Whatever it is, I hope it's not a recurring issue. In my thread three HD2 had that issue, and now another one...
Exactly Lukass, I hope this is just coincidence.
I just reflashed the original ROM and will take it this afternoon. In the end I decided not to try to get rid of it myself, since it is now plain visible. And I only had it for 2 weeks, so of it goes.
Let's see what they say.
I had this, repaired by repair service under warranty. The report said it was newton ring.
well, I just brought it in, estimated return is 11th March, let's hope that it will be quicker!
cheers!
Yes it is a newton ring caused by pressure perhaps if you keep the phone in the trouser pocket which is tight.I had the same but as repaired under warranty in 2 days.
Be careful not put to much pressure when putting the battery in, since its a very thin layer between the battery and the LCD. I think this can cause the LCD come in contact with the digitizer if you are not careful.
propably heating issue
has anyone got the idea that this may have been caused by heat? maybe when the internal components of the phone heats up this causes the gap (spot) on the screen. can anyone confirm what is behind the spot? is it the processor? i've got this idea because before switching to hd2 i was using SE xperia x1 and maybe most of you are aware of the cracking issues of the silver casing. well according to my local SE representative this cracking was caused by heating when using wifi. it was covered by warranty since it's a manufacturing defect. HD2 also heats up when using wifi and maybe thats what causing this problem. well its just my idea. feel free to share yours.
how to fix liquid spot
ftrippie said:
Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
Click to expand...
Click to collapse
i had the exactly the same problem, and fixed it!!!! what i did was to heat it up with a hair dryer while it was on charge(this causes the battery to heat up as well) the spot started to shrink slowly took around 2 hours, but it didnt solve my problem total, as when it cools down the spot would comeback but not as large as b4. so getting pissed of with it i put it on charge from my laptop and placed my hd2 behind the air vent of my laptop(where the heat escapes) and continued working, i forgot my phone was there for about 5-8 hours. when i remembered it was there i moved it, whole phone was very hot not so hot that i couldn't hold it but hot enough. the spot had gone totally. but i thought it would comeback when cooled, so i decided to cool it slowly placing it back behind my laptop but moving it further away at 10 min intervals until it was around a foot a half away from the heat. i now have my hd2 working fine. with no spots.... my theory on this is that the liquid had been pushed else where within the phone as i couldn't see any liquid seeping from the phone so by heating the whole phone wherever the liquid was it thinned and cover the spot but upon cooling it would compress again dont quite understand how i worked around that but it worked
UPDATE: The phone is magically fixed!
Hey guys!
So i was at a party 2 nights ago, and I lost my S2. I finally found it in the morning, it had been outside all night, and then I realised that it had been raining heavily.
I took the battery, sim card and micro sd card out and placed the phone somewhere warm and let it dry for about a day and a half. I plugged it in earlier, and it started charging fine, and then I turned the phone on.
It booted up. The hardware buttons are working fine, and the touch buttons below the screen also work, but the screen is completely unresponsive
EDIT: Just as I posted this, i got signal, so only problem i can see is the touch-screen
Is there anything I can do, or is this phone screwed?
I cant remember if I have Vodafone's insurance or not, I'm praying to god I do :/
Put it in a bag of rice and let it dry out even more
Look this thread:
http://forum.xda-developers.com/showthread.php?t=1128594
You'll find some tips that might be useful
danstah said:
Put it in a bag of rice and let it dry out even more
Click to expand...
Click to collapse
I was gonna say.... put it in rice. Should dry up faster
Had good result with silicate packets (the little bags in shoeboxes and many electrical goods) and rice. But let everything dry for days and don't reassemble - left my old PMP for 5 days after a toilet swim, still working. Smells great too. Honest.
Thanks for the replies guys. I've now put the phone in a bag of rice so I guess I just have to wait and see.
Lol keep us updated!
The problem could by the fact that the digitizer on capacitive screens are very sensitive, it sounds as if that may have been damaged.l I would think that the only thing you can do is to replace the touch screen, because it is gorilla glass and the fact the entire phone would need dismantling, If it isn't insured I would expect it wouldn't be cheap to get replaced. But you should be thankful that you entire phone didn't die, I mean you were quite lucky there. I broke my old hero by leaving it out side for 5-10 min whilst it was raining.
Bad news guys, its still not working.
Cant believe I let this happen, I need some trousers with tighter pockets for this damn phone! (and perhaps not carry it with me when I'm drinking haha)
Luckily its covered under my home insurance.
Do I get a new one or get it repaired?
Edit: Its also bloody ironic that I had just put a pattern unlock screen on my phone, so now I cant back up the contents because its locked! Is there any way to get round this? Or external ways to control the phone so I can get into it?
Cheers
There's insurance that covers phone water damage?
Hazlynch, you really need to keep it much, much longer than one day in the rice.
Trust me, apart from my aforementioned toilet episode, I've also lost phones and PMPs in the snow - all have worked again, but the shortest dessicating time was 3 days.
One day is simply not enough - not saying 100% it'll work after 5 days, but 100% certain it won't after one.
For the record, lost my Cowon S9 (OLED touchscreen) in a snowdrift - 5 days dessicating and worked - still going strong.
Ah right thanks for that info! From what I heard about the digitizer being sensitive I'm not very hopeful, but it wont harm to leave it in the rice longer.
I wasn't with my S9 either, but it surprised me, especially also being a touchscreen device too.
Remember to disassemble as much as you can from the phone - all cards and battery out but also in the box/bag - you need to expose as much surface area as possible of the device to the dessicant.
Try my silicate bag tip posted earlier too!
Let us know wha'ppen?
Ready to give it a try? How's it looking/feeling?
I managed to find some silica packets like you said so I put them in with the rice.
Just turned it on, but still no touchscreen responce
hazlynch said:
I managed to find some silica packets like you said so I put them in with the rice.
Just turned it on, but still no touchscreen responce
Click to expand...
Click to collapse
Shame - not optimistic.. A couple more days won't hurt if you have the patience!
Yeah, I wont be able to get anything done about the insurance stuff for a few days anyway, so I'll leave it in there for longer. Starting to miss it now! Haha.
Oh and thanks again for everyone's help on this!
My situation has taken an unexpected turn... Went into vodafone a couple of weeks ago and explained that the touchscreen had stopped working.
They tried to factory reset and do other things to fix it to no avail, so they sent it off to their repair centre to fix.
I received it back today, with a letter which stated that it was thoroughly tested and inspected, and that they found that the fault had been caused by water damage. They explained that water damage falls outside of the manufacturers warranty and they could not repair it.
They also sent a picture which helped to show the extent of the corrosion, which looked a bit nasty.
I turned on the phone anyway when i recieved it, and to my great surprise... it is working - apparently flawlessly.
So it is a happy ending - and has proved to me how badass this phone is
hazlynch said:
My situation has taken an unexpected turn... Went into vodafone a couple of weeks ago and explained that the touchscreen had stopped working.
They tried to factory reset and do other things to fix it to no avail, so they sent it off to their repair centre to fix.
I received it back today, with a letter which stated that it was thoroughly tested and inspected, and that they found that the fault had been caused by water damage. They explained that water damage falls outside of the manufacturers warranty and they could not repair it.
They also sent a picture which helped to show the extent of the corrosion, which looked a bit nasty.
I turned on the phone anyway when i recieved it, and to my great surprise... it is working - apparently flawlessly.
So it is a happy ending - and has proved to me how badass this phone is
Click to expand...
Click to collapse
This has me worried haha. My SGS2 has recently took a bit of a bath as well. The phone worked perfectly fine after sitting off overnight drying out. However after about 3 days it started random hang up and shut offs. I sent it in to a repair center a week ago and i am just hoping for the best. I dont have high hopes that they will replace it as it was water damage but i suppose its worth a shot for a $600 phone.
If they dont replace/repair it i will be taking it apart and cleaning it in hopes that i can make it work.
Here is my old sgs2 after a dip in the ocean. No insurance either. What you guys think?
Sent from my GT-I9100 using XDA Premium App
Hi guys,
These forums has helped me a lot so here I am trying to give something back. So here's what happened.
I have just received my Z3C from the Sony service centre as the waterproofness of this phone is sadly, not that reliable. I went swimming in a river with this phone while taking pictures and shooting videos, and the next thing I know. Bam, the screen goes dark and the phone was dead. I did not submerge it for a long period of time either. I took underwater videos for around 2-3 minutes and I resurface it again. It worked flawlessly for the first 2 videos but the third time is really not the charm. I thought the battery was dead at first but later that night when i tried to charge it, i saw water vapours inside the lens and that was when I realised the horror that I am in.
I did secure the two flaps many times before diving into the water so its not an issue of carelessness. The incident also happened after 1 and a half months after I owned the phone so I don't think the integrity of the rubber flaps would have been compromised by constant opening and closing for charging by then. If it is, then it is another thing that we should be worried about.
What I think happened was the current in the river (although not strong) might have had an effect on the integrity of the rubber flaps and caused the leak. I have submerged my Z3C in the bath tub a couple of times before and it was fine. However, the currents of the river might not be that forgiving towards the phone. THEREFORE, I urge caution towards my fellow Z3C users when taking it towards watery places as you might taste the same tears of disappointment just as I had.
Don't get me wrong, the phone is awesome, and I still love it very much, but lets just say that I will not be putting it even near a glass of water next time around. Hope this post can help save a few people from suffering the same fate as I am in the future.
Thank You.
Curious if you're going to make a warranty claim. The waterproof feature is a Catch-22: there's no way to substantiate the user's claim that the flaps were all properly sealed, so Sony will say that water intrusion was due to carelessness.
I washed my phone under tap and screen went after 20 min black.
Then I vacuumed the hell out of it, both flaps open, one connected to the vacuum cleaner.
Flap markers were white btw.
After vacuuming screen was alive again, but digitizer was dead.
Warranty service accepted the phone, no problem with that, but they couldn't fix it.
At first after the screen change, the vol up didn't work.
So I sent it back, when I got it mic didn't work: my calls had noise and voice wasn't audible, plus other party got his own echo back. Without noise supression It was usable.
Sent it back, but after returning mic was still broken, vibrator didn't work and pressure test showed only +-1mbar (it should be about +-10mbar) so it wasn't waterproof anymore.
I made a complaint and got a new phone.
All that back and forth took about 6 weeks.
This is just bad luck. You have a faulty unit. Mine is working fine after some movies into the pool, soda spilled all over it, etc. Thanks for the friendly warning
waterPOOF
A friendly reminder:
Just don't use the phone on any type of water, though it can survive on the rain but as far as i concern, i don't trust the waterproof/water resist of xperia. Don't also use water to cooloff your phone if it overheats. Remove any protective case and cool it down for a minute.
For more protection, you can look for a waterproof pouch with double zip lock if you want to use the phone in watery place. I always use that kind of pouch and i can still shoot nice photos.
Some Info regarding Waterproof and Water Resistant [HERE]
hey,
i got my phone when it came out and washed it every other week with tap water. last week it suddenly turned itself off 20 minutes after i washed it. it kept turning off with three vibrations. after a day i could start it again. two days later the touchscreen didn't work in the center stripe. i sent it in and got a new phone after 3 days. just setting it up right now
i'm disappointed but also happy. anyway, just ordering two new phones for my family which makes it #3 and 4.
so yes, it's not perfectly water proof, but the service was ok (after 3 calls).
cheers,
thobi
kentaurest said:
I washed my phone under tap and screen went after 20 min black.
Then I vacuumed the hell out of it, both flaps open, one connected to the vacuum cleaner.
Flap markers were white btw.
After vacuuming screen was alive again, but digitizer was dead.
Warranty service accepted the phone, no problem with that, but they couldn't fix it.
At first after the screen change, the vol up didn't work.
So I sent it back, when I got it mic didn't work: my calls had noise and voice wasn't audible, plus other party got his own echo back. Without noise supression It was usable.
Sent it back, but after returning mic was still broken, vibrator didn't work and pressure test showed only +-1mbar (it should be about +-10mbar) so it wasn't waterproof anymore.
I made a complaint and got a new phone.
All that back and forth took about 6 weeks.
Click to expand...
Click to collapse
Oh wow, to think that someone had actually suffered the same fate as I am. For the warranty claim, I did sent it back for repairs but after I got back, it just came back with more problems. As a result I had to send and resend the phone for a total of 3 times. In the end, I also requested a new phone and they did agree to it (After countless phone calls and arguments). However, the overall process took me over 4 months (no kidding) and god knows how I feel during that time. Not every country's Sony service centre was excellent and mine was particularly bad. Still, I'm glad you could get a new one for your troubles as well .
People,
I have an old z3c, second hand, with back cover replaced by my self and a shabby flap.
Trust me, I am a perfect unconscious without care for his own things.
This to say that I'm used to clean my phone under tap water, and during these holidays, I make some videos under river and waterfall, and also a lot of photo and video under the sea!
Yes, I'm unconscious and luky, but just to say that not all z3c are defective in waterproof
When a phone or anything says ''water proof'' to me that means ''Slightly better than water resistant''
I dont ever intend to submerge my Z3C in water. To me it just adds a little bit of peace of mind when it comes to spills or accidental submersion and a quick pull out of water.
thobi3 said:
hey,
i got my phone when it came out and washed it every other week with tap water. last week it suddenly turned itself off 20 minutes after i washed it. it kept turning off with three vibrations. after a day i could start it again. two days later the touchscreen didn't work in the center stripe. i sent it in and got a new phone after 3 days. just setting it up right now
i'm disappointed but also happy. anyway, just ordering two new phones for my family which makes it #3 and 4.
so yes, it's not perfectly water proof, but the service was ok (after 3 calls).
cheers,
thobi
Click to expand...
Click to collapse
Why wash it every week? haha..
I also met this problem last week. It was not really water-proof.
I only washed it for 30 seconds and the screen went dead. I send it to the support to repair it, after they check it they found it is impossible to repair. Hopeful they send me a new one back. I swear this time I will never trust its water proof.
One thing i have noticed about the seals under the flaps. They need to be carefully cleaned BEFORE you close up the flap. Not a problem for the one over the SIM card as its rare to open this.
Major issue i think for the one over the USB port. I have usually found that after opening there are "bits" in there where they can interfere with the seal. They accumulate on the phone and case in normal use, and then drop in when you open the flap.
I use a magnetic charger and really only use the USB for large file transfers from or to the PC, and under my PC screen i have a good quality paintbrush and i check to make sure no hairs get left behind.
The seal just slides in much like a lot of "tough" cameras. Pressing the flap in hard makes no difference. The seal and mating surface must be clean and smooth.
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway: https://www.youtube.com/watch?v=dZRAL7Tcln0
Just use your phone... :good:
Wew
Foxhunter123 said:
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway:
Just use your phone... :good:
Click to expand...
Click to collapse
The fact that you have read countless post about this phone being not waterproof just proved my point. I did not post this just so I can diss the Z3C. It is a great phone and I have submerged and wash it under the tap water before and it worked fine. But with time (1 moth and a half) that is not so anymore. However, the purpose of this post is only to serve as a friendly WARNING for fellow Z3C users. If you have read my post and you still feel confident about its waterproofness when some commercial tells you so, then by all means submerge it as you please. I'm just here to exercise caution as I do not want others to suffer the same fate as I did. When your phone is breached by water, and your screen goes completely dark, dead and the warranty no longer covers it....Well, I hope you are a rich person :fingers-crossed:
Wew...
Gh0stzer0 said:
The fact that you have read countless post about this phone being not waterproof just proved my point. I did not post this just so I can diss the Z3C. It is a great phone and I have submerged and wash it under the tap water before and it worked fine. But with time (1 moth and a half) that is not so anymore. However, the purpose of this post is only to serve as a friendly WARNING for fellow Z3C users. If you have read my post and you still feel confident about its waterproofness when some commercial tells you so, then by all means submerge it as you please. I'm just here to exercise caution as I do not want others to suffer the same fate as I did. When your phone is breached by water, and your screen goes completely dark, dead and the warranty no longer covers it....Well, I hope you are a rich person :fingers-crossed:
Click to expand...
Click to collapse
Well my point is that there are many threads (not countless... ) about this phone not being waterproof and that is just WRONG!
This phone is build to be waterproof, it is commercialized to be waterproof (and yes!!! when Sony focuses that much on how you can use this phone under water then you should also expect the phone to actually be waterproof...) and it is sold to be waterproof...
As long as the flaps are closed properly it is waterproof!
Every post about the phone not being waterproof is a warranty issue because it's a faulty unit.
It's very nice of you to come with this friendly warning but it's almost the same as saying to people, that they should not drive around on their bicycle because they might risk to get a puncture...
So far my phone has been under water many times - also in rivers with strong water - and there hasn't been any problems what so ever and if it should ever come to the day, that my phone breaks due to this usage then it will be a warranty issue because the phone is supposed to be waterproof... :good:
As long as the flaps are closed properly it is waterproof!
Click to expand...
Click to collapse
The problem is imo in the rear glass or screen sealing which starts leaking over time.
Markers under the flaps were white when my phone died after washing under the tap.
Foxhunter123 said:
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway: https://www.youtube.com/watch?v=dZRAL7Tcln0
Just use your phone... :good:
Click to expand...
Click to collapse
Well, so much for SONY standing behind the waterproof claim:
http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/
This is technically the right thing for Sony to do, but it sure is complete BS that they wait until after they sell millions of these under false pretenses.
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Well I will still continue using my phone under water... Sony sold this phone to be waterproof and just because a tech site brings an article about problems it doesn't mean that the normal user should have heard about it...
Foxhunter123 said:
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Well I will still continue using my phone under water... Sony sold this phone to be waterproof and just because a tech site brings an article about problems it doesn't mean that the normal user should have heard about it...
Click to expand...
Click to collapse
I agree, but the tech site is doing what Sony isn't, and that's being transparent with this new info. Song is basically making changes to its warranty and support policy without informing the customer. If something does happen to our phones, then Sony will say it's not covered because of this fine print.
If HTC ever makes another compact flagship, Sony would lose me as a customer.
Sent from my D5803 using XDA Free mobile app
well, add me to the list of people who lost their phone to water damage.
I made the pressure test before entering in a small lake and it all looked alright. after taking some pictures the screen started switching itself on and off.. I immediately switched the phone off, took out the memory and sim cards, left the flaps open and put in in a dry place. Once I got home I put it in a bowl of rice (which is supposed to absorb the remaining humidity) but after a night it still wouldn't switch on.
I have used the phone under water on several occasions before, so it's not that it was faulty from the beginning. What I noticed is that on the inside of the flaps there is a small rubber sealing, which came off almost by itself when I opened the flap to get the water out.. I guess that could be the issue.
Farewell to the z3c forums, I won't spend another 400 bucks on a z3c so for the time being, I'll revert my old s4 mini..
Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
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Click to collapse
Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:
oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
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Would you have to pay?
XxCyberHackerxX said:
Would you have to pay?
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I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
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I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
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Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.
Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.
XxCyberHackerxX said:
Would you have to pay?
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Click to collapse
Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
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I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
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Click to collapse
Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?
Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...
Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.
I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.
How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.
PS: you can skip this deatils to my main problem
Somebody pls help me
my galaxy note 3 was water damaged nearly an year ago. But i was able to recover at that time by using isopropanol(99%).
In Detail: After water damage i loosed all hope for around 2 days, then outtanowhere i got this solution over the internet and then i submerged my phone's green board into that alcohol and then in rice. Unfortunately it doesn't turned on. I kept putting my phone outside under sun light, still the display wasn't working. Then i left my phone for about 1 and a 1/2 month in my cupboard abandoned....It got fully recovered!!! i was living a happy life then.
:Main Problem:Now in today's date i was feeling something is wrong in the phone because it was discharging these days too quick(abnormally and this things were happening after recovery too). So i decided to put the whole phone(deassembaled the green board) in the isopropyle(99%). after 30mins later i picked it up back and assembled every thing back turned on the phone and guess what the screen was black again. I putted the phone under sunlight again but case got even worse (but i think it is good both) at the same time. My note 3's screen is turning on and working but inplace of black screen its showing dark smudges or a quit a bit of screen(not cleared but seen-able) like some kind of weird shape/spots of black. Now HELP ME
Tell me what to do!! i don't know what is this happening because 99% isopropanol isn't that conductive and will not harm the phone whatever the case is.
What should i do to get all the things back at the track? should i submerge the phone again in alcohol or should i leave it for now.
*i hope somebody read this, waiting for reply and help*
BTW: i'll keep updating this thread if something happens
Whats the 1% ?? Water ??
When a phone gets wet, I never recommend dunking anything in alcohol or any other liquid, especially the screen. Sounds like the alcohol may have seeped in between the glass and LCD.
Update:
So after putting it under sunlight for 2 days. My phone's screen is completly BLACK.
just a tiny part was showing lighted up but that also gone after about 15mins.
What the heck should i do now. I removed the battery now and putted the phone in the cupboard again (hoping for a miracle).
Any help will be appreciated.
New screen or bin the phone .
Sent from my SM-N930F using XDA-Developers Legacy app
You made a huge mistake by placing the phone in alcohol. You should only submerge the motherboard. It seems like you have alcohol/some water inside the display assembly now.
Use a hairdryer to completely dry the motherboard, place the display/ rest of the phone in rice and give it 3 days or so.
Should work.
PS: You may have killed it by turning it on while it had the spots on the display, i.e.. caused a short.
Good luck.
Skander1998 said:
You made a huge mistake by placing the phone in alcohol. You should only submerge the motherboard. It seems like you have alcohol/some water inside the display assembly now.
Use a hairdryer to completely dry the motherboard, place the display/ rest of the phone in rice and give it 3 days or so.
Should work.
PS: You may have killed it by turning it on while it had the spots on the display, i.e.. caused a short.
Good luck.
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Alright man i'll try it. Thanks for helping, as i said well appreciated:good:
i already done the hairdryer part for 10mins or so.
And also putted the phone packed in a bag full of rice. Lets see after 3days :crying:
Update guys: so after putting my isopropyle damaged phone's screen into a bag of rice for 3+
days lol nothing happened. It seems that rice done nothing, my screen is still black sadly. My phone is booting and speakers etc. everything is working fine the only problem is in the screen.
Please don't forget to read my detailed post in which i stated that-
nearly a year ago i was able to recover my phone which was water damaged and for that solution i gave a bath of isopropyle alcohol. And after a month i was able to recover my phone just by putting it somewhere without battery
So at last i want to only ask you what the heck should i do to GET MY PHONE BACK AGAIN HELP!!!!
Buy a new screen .
Sent from my SM-N930F using XDA-Developers Legacy app
if phone dropped into water or something,make sure u put the phone into a sack of rice and leave it for 1 day,for sure your phone will be back to normal,i already done it for sure and it work,sorry for my english grammar
Try reading what's been posted first .
Sent from my SM-N930F using XDA-Developers Legacy app
It takes effort to accept that the best thing to do is just to get a new phone. I remember when I wanted to stick to my old, microUSB-port damaged Galaxy S II but I had to accept that I needed to move on.
I know sometimes it's difficult ($$$) but yeah, save some money up and you'll see that this will be just a small episode in your history of smart phones.
ShaDisNX255 said:
It takes effort to accept that the best thing to do is just to get a new phone. I remember when I wanted to stick to my old, microUSB-port damaged Galaxy S II but I had to accept that I needed to move on.
I know sometimes it's difficult ($$$) but yeah, save some money up and you'll see that this will be just a small episode in your history of smart phones.
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ah...hh...am crying rite now:crying:
You are write bro, it's very difficult to move on and breaking the relationship with the current phone. I am just forcing me to reject this naked truth that My phone is now old
Well for now i'll still wait a month hoping for that miracle to happen cause my pocket is empty rite now lol.
If something happens in this 28 days i'll post it ASAP may god bless me
JJEgan said:
Whats the 1% ?? Water ??
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maybe.....
but seriously it maybe any kind of impurity but i'm sure it is not water.
I would suggest to buy a new phone. You could TRY changing the screen, but there is no guarantee that the screen is the only issue. + a used Note 3 is almost the same price as a new screen.
Sorry that the method I suggested did not work. :/
Since this didn't work, you probably fried the screen driver when you turned it when it was filled with liquid under the display.
Change the display or the phone.
Never, ever attempt to turn on a liquid damaged device. I know it's tempting. This is an expensive lesson!
Skander1998 said:
Sorry that the method I suggested did not work. :/
Since this didn't work, you probably fried the screen driver when you turned it when it was filled with liquid under the display.
Change the display or the phone.
Never, ever attempt to turn on a liquid damaged device. I know it's tempting. This is an expensive lesson!
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You dont need to say sorry bro.
Well from all the experience i gain from this incident and including my experience with isopropyle alcohols, i don't know definitely what happen but i can guess what may be going on there.
So, in recent months a previous phone (not my phone) was water damaged and the owner gave it to me as a last hope lol. I 100% submerged that phone in isopropyl for 3days!! lmao and as a result the phone's some part like speaker and screen (which are stacked by an adhesive) were floating in the solution and then i picked up that phone up and situation got even worse the phone's screen was a bit hanging i turned the phone on and the screen was working perfectly but as i said the phone's screen was hanging so it was not touching fully the digitizer and hence the touch was not working but the screen was turned on i dunno why.
Now i look at my phone which screen was just dipped about 15mins and still not able to show anything. I think the cause may be a part between the screen and the phone which might be displaced by that solution.
Now i ask you guys that should i remove the screen only by heating & removing and stick it again. Will this solve the problem? any advice?