[Q] Problems with LG Official update software - G2 Q&A, Help & Troubleshooting

Hi there,
I installed the LG software update app, and when I plugged in my phone it did some checking and said that there was an update available.
So I clicked OK, waited for ages for the kdz package to download, and then it started the update.
Problem is, it gets to 14% on the phone screen (20% on my computer) and then it hangs for a while. Eventually the PC app says "upgrade stopped due to an error". Now my phone is constantly stuck on the Firmware Upgrade screen, even when I restart it, and I can't even ADB onto it, or use Linux to view it (as mentioned in a different post).
I can't get into download mode or recovery mode... just this Firmware Upgrade screen.
Any ideas what I can do? I stupidly thought that - as it was an official upgrade - it wouldn't screw up my phone... how stupid do I feel ???
Anything I can try? My phone is an LG G2 International (D802) version.
Thanks a lot,
JM
@MOD, sorry - I realised my OP was in the wrong place, so moved it here

jasonnm said:
Hi there,
I installed the LG software update app, and when I plugged in my phone it did some checking and said that there was an update available.
So I clicked OK, waited for ages for the kdz package to download, and then it started the update.
Problem is, it gets to 14% on the phone screen (20% on my computer) and then it hangs for a while. Eventually the PC app says "upgrade stopped due to an error". Now my phone is constantly stuck on the Firmware Upgrade screen, even when I restart it, and I can't even ADB onto it, or use Linux to view it (as mentioned in a different post).
I can't get into download mode or recovery mode... just this Firmware Upgrade screen.
Any ideas what I can do? I stupidly thought that - as it was an official upgrade - it wouldn't screw up my phone... how stupid do I feel ???
Anything I can try? My phone is an LG G2 International (D802) version.
Thanks a lot,
JM
@MOD, sorry - I realised my OP was in the wrong place, so moved it here
Click to expand...
Click to collapse
What about fastboot did u tried it ?

azher98 said:
What about fastboot did u tried it ?
Click to expand...
Click to collapse
Hi there,
Nope - can't get into any other mode than this "Update" mode... gonna try a few tools. Was trying to salvage my stuff, but it's not the end of the world to wipe it.
Thanks,
J

[RESOLVED]
Problem solved! Try the .TOT method shown here:
http://forum.xda-developers.com/showthread.php?t=2432476
The .KDZ method didn't work for me, from this post or any other. The .TOT method worked first time!

Related

Can't unbrick Optimus l5

Hello, I ran into a problematic brick on my L5...nothing seems to work to unbrick it.
I followed the guides step by step using the KDZ updater and the appropriate firmware for my country, but it doesn't work.
How I bricked it:
I had CM10 installed and perfectly running for a month, so today I decided to attempt an overclock to speed the device up a bit.
So, I downloaded and installed the modded kernel, flashed it using CWM and rebooted the device. After that, the device just keep booting up, showing the LG logo and then a black screen.
Now, after trying to flash the old firmware after going into download mode it just stops on the LG logo with the flare (sun ray effect) spinning around the logo all the time...It's been like that for almost 30 minutes now. I attempted re-flashing it 3 times but nothing seems to work.
What do I do?
Thank you in advance.
It's bootloop. When I had L5 I had the same problem after flashing bricked phone via KDZ.
Do hard reset with key combination. It worked for me. Phone will boot up few minutes.
LeoFalto said:
Hello, I ran into a problematic brick on my L5...nothing seems to work to unbrick it.
I followed the guides step by step using the KDZ updater and the appropriate firmware for my country, but it doesn't work.
How I bricked it:
I had CM10 installed and perfectly running for a month, so today I decided to attempt an overclock to speed the device up a bit.
So, I downloaded and installed the modded kernel, flashed it using CWM and rebooted the device. After that, the device just keep booting up, showing the LG logo and then a black screen.
Now, after trying to flash the old firmware after going into download mode it just stops on the LG logo with the flare (sun ray effect) spinning around the logo all the time...It's been like that for almost 30 minutes now. I attempted re-flashing it 3 times but nothing seems to work.
What do I do?
Thank you in advance.
Click to expand...
Click to collapse
I was forced to do a hard reset...that sucks but it had to be done.
Thank you.
I have a worst brick, I was rebooting when my phone frozen at the shuting down page, so I took out the batterie, then when I tried to turn on .... nothing, not even lg logo, nor buttons lights, ... nothing, I can't even activate download mode to reflash it!!! what can I do???, does anyone had same problem before
please help me I'm really starting to freack
aeoros said:
I have a worst brick, I was rebooting when my phone frozen at the shuting down page, so I took out the batterie, then when I tried to turn on .... nothing, not even lg logo, nor buttons lights, ... nothing, I can't even activate download mode to reflash it!!! what can I do???, does anyone had same problem before
please help me I'm really starting to freack
Click to expand...
Click to collapse
i had the same problem with my l7 ... problem was solved in an authorized gsm service with jtag method...
but i will try to help u with this... Your phone is seen in device manager as unknown or lge android platform or adb ... ? if so, try with adb sdk tools...
nastase.alex said:
i had the same problem with my l7 ... problem was solved in an authorized gsm service with jtag method...
but i will try to help u with this... Your phone is seen in device manager as unknown or lge android platform or adb ... ? if so, try with adb sdk tools...
Click to expand...
Click to collapse
nop, it's like the device is dead,
Have you tried it:
Hold together volumn (-) + home button, then turn the power on
sorry for the delay, The phone was dead so I send it to the warranty and they send it to LG and then returned working so I just had to reroot it and update it again
so there is no solution to this brick???
aeoros said:
sorry for the delay, The phone was dead so I send it to the warranty and they send it to LG and then returned working so I just had to reroot it and update it again
Click to expand...
Click to collapse
Quote:
Originally Posted by breakercris
I've tried everything.
The phone simply doesn't connect.
USB\VID_05C6&PID_9008&REV_0000
This is what I get when I connect the phone by USB.
I just cant get into emergency, DIAG or emergency CS
KDZ the phone connects and then I get a message afterwards PHONE NOT FOUND.
everytime I install the drivers by LG support tool, it keeps giving me the option to install the driver, like I havent done it a hundred times over.
I think there should be a driver somewhere that can be installed but the only people that have this driver are LG tech's. So they can bill you after
send the phone in cause you rooted it. So the one billion dollar question is witch hero will find a way to unbrick this device. We only need a way
to get a driver to install and we are home free. Or maybe the only other option is throwing the phone for sale on internet for spare parts
HELP PLEASE HELP find a way to unbrick this phone. Believe me I flashed and bricked alot of different phones and there was a way out but in
with this phone it seems impossible!!
And there is no mode to put it in in because te volume buttons don't do crap, the home button also, the only time that the phone does show up is when windows tells me it has an unknown device that I for the love of god can't find a driver for. I tried SDK, the LG drivers, but no dice
Did you try emergency mode? (volume up + volume down + power button)
If not, see if you can enter it and then flashing your stock firmware with Software update [KDZ] 1.0.4.4 (KDZ-Flasher).

[Q] KDZ Flash issues

Hello everyone,
So I basically made a noob mistake. I had a custom recovery installed on my d802 and I opted to update the software via the LG apps. Now I am stuck at the LG logo on start-up. Normally this wouldn't bother me so much, but the problem is when I try to flash the original firmware with the flash tool. I have looked everywhere and haven't found a proper answer (forgive me if I missed a thread).
The problem is that I get an error saying your phone is disconnected when I'm pretty sure its not, and the phone screen displays "fastboot: processing commands". I have tried a different usb cable, a different pc with different version of windows. But unlucky so far.
Apart from this though, I was wondering if I could flash the Italy lollipop KDZ? I am in Germany and since I have the same model number (D802) I might as well give it a try. What are your thoughts?
Any help from you guys is highly appreciated.
alimzia said:
Hello everyone,
So I basically made a noob mistake. I had a custom recovery installed on my d802 and I opted to update the software via the LG apps. Now I am stuck at the LG logo on start-up. Normally this wouldn't bother me so much, but the problem is when I try to flash the original firmware with the flash tool. I have looked everywhere and haven't found a proper answer (forgive me if I missed a thread).
The problem is that I get an error saying your phone is disconnected when I'm pretty sure its not, and the phone screen displays "fastboot: processing commands". I have tried a different usb cable, a different pc with different version of windows. But unlucky so far.
Apart from this though, I was wondering if I could flash the Italy lollipop KDZ? I am in Germany and since I have the same model number (D802) I might as well give it a try. What are your thoughts?
Any help from you guys is highly appreciated.
Click to expand...
Click to collapse
Hi!
Yes, I'm pretty sure you can flash the Italy .kdz, 'cause it's correspond, basically, to the open version. I think there is some bloatwares, but they can be remove by root. you can even flash the spanish .kdz, but there is vodafone's bloatwares inside.
But if you're stuck in fastboot, I don't know if you can access to download mode. Can you describe actual state or your phone? Do you have access to recovery? Download Mode? Can you boot?
casual_kikoo said:
Hi!
Yes, I'm pretty sure you can flash the Italy .kdz, 'cause it's correspond, basically, to the open version. I think there is some bloatwares, but they can be remove by root. you can even flash the spanish .kdz, but there is vodafone's bloatwares inside.
But if you're stuck in fastboot, I don't know if you can access to download mode. Can you describe actual state or your phone? Do you have access to recovery? Download Mode? Can you boot?
Click to expand...
Click to collapse
Whenever I try to move into download mode it automatically takes me to fastboot. I cant access recovery or hard reset. But yes the lg logo does come up and thats all, it evens goes as far as the second time the logo comes up and the leds come on. But thats about it. It shows download mode for a little while and then automatically goes into fastboot.
Thats all I have right now.
Well this is not pretty. I just realised my phone isn't getting into download mode. I was under the impression that getting into fastboot when connecting phone to pc is the normal case for everyone. But im supposed to get into download mode rather than fastboot, eh?
Now i'm really out of clues. Appreciate your help devs!

lg g2 trying to unroot

Hello all,
usually i deal with my problems by searching the forum, though this time i am really worried as i cant find anything to my help.
You see something went bad with the screen and because the phone is rooted, i cant get it fixed (it is still in warranty), nor can i use it (the touch sucks).
So i am trying to get it unrooted.
So i have downloaded LG mobile support tool and the drivers, i enter the phone to download mode and nothing happens. i get all the time errors. Also, in the lg mobile support tool, i see a software update. Should i do it? I cant though because the start upgrade button is greyed out, and the "LGD802" sign on the left pane is flushing like its trying to verify my g2. Also, should i wait for like 10 minutes or so when i enter download mode for the bar seen at the phone to be completed before the whole process? Lastly, the most of times the lg mobile support tool crashes on the pc.
Please help me folks... :/
spirios1992 said:
Hello all,
usually i deal with my problems by searching the forum, though this time i am really worried as i cant find anything to my help.
You see something went bad with the screen and because the phone is rooted, i cant get it fixed (it is still in warranty), nor can i use it (the touch sucks).
So i am trying to get it unrooted.
So i have downloaded LG mobile support tool and the drivers, i enter the phone to download mode and nothing happens. i get all the time errors. Also, in the lg mobile support tool, i see a software update. Should i do it? I cant though because the start upgrade button is greyed out, and the "LGD802" sign on the left pane is flushing like its trying to verify my g2. Also, should i wait for like 10 minutes or so when i enter download mode for the bar seen at the phone to be completed before the whole process? Lastly, the most of times the lg mobile support tool crashes on the pc.
Please help me folks... :/
Click to expand...
Click to collapse
Where did you buy it, it sounds like the symptoms of a frankenphone. There is a post about it, some sellers flash d802 firmware on a d800 and it causes similar problems with screen, IDK about the LG mobile flash tool.
.
3r4s3r said:
Where did you buy it, it sounds like the symptoms of a frankenphone. There is a post about it, some sellers flash d802 firmware on a d800 and it causes similar problems with screen, IDK about the LG mobile flash tool.
.
Click to expand...
Click to collapse
I bought it 1 year ago, although i immediately flashed cloudy's rom. i cant understand though why every now and then the screen becomes unusable.
spirios1992 said:
I bought it 1 year ago, although i immediately flashed cloudy's rom. i cant understand though why every now and then the screen becomes unusable.
Click to expand...
Click to collapse
If you are brave enough you could try taking it apart and swabbing all the conections, I don't know if that would help but some people say it helps them. And the screen could just be faulty, you never no, before I took it apart I would try reflashing rom, doing the stock touch firmware update thing, then if it still don't work try flashing a kdz for the model number physically inside your phone not the one in the system info, and then I would take it fully apart, and put it back together then if it don't work, replace the screen.
the thing is i cant really interact with the screen to reflash the rom, its inresponsive. and my lg mobile support tool randomly crashes i hook my phone up the pc and it starts the download drivers part
spirios1992 said:
the thing is i cant really interact with the screen to reflash the rom, its inresponsive. and my lg mobile support tool randomly crashes i hook my phone up the pc and it starts the download drivers part
Click to expand...
Click to collapse
Try a different computer, you could use a USB otg cable to hook a mouse up to your phone if your having issues with touch screen to reset it.
try in different pc and differenrt dll

LG G2 D802 - Hard Bricked whilst trying to flash KDZ.

Hi All you very clever people.
This is my first post, have been watching from the shadows for a long time on xda, but have finally met my match and have to ask for help!
I had the (I believe) HK version of lollipop 5.0.1 KDZ that was 'leaked' a while back (possibly the first LP one out?), liked it for the most part but wanted to go back to KK. Tried to flash via KDZ again the KK KDZ. Unknowingly I tried using a USB3.0 socket and it didn't work. I then unplugged the cable from the computer and plugged it into a USB2.0, still didn't work a few times.
Foolishly I thought, 'I know, I'll reset the phone and try again!'. This then stopped me form getting into download mode!!!
I can still get to recovery fine but resetting just gets me back to a black screen. I am getting the 9006 error of bulk usb mode or something. I have tried SRKtools and still cant get to download mode? Is my best bet finding the corresponding .img files for that rom and flashing them in ubuntu?
On that note, does anyone have a link for that KDZ image by any chance. Can't find mine on my computer anymore (again foolishly probably thought, 'won't need that any more, phone is working!').
Also wondering if this has erased the rom on there of if it is just related to boot? It won't boot into the rom at all just black screen after LG logo?
Any help will be greatly appreciated! :good: :good:
Cheers
Oz
There : lg-phone-firmware_dot_com/firmware-Lg+G2-Tutti-36_dot_html
KitKats are 20x, I think. But you should know that as you already tried to flash one.
Sorry I'm new so I can't post plain links.
Give us some info about your phone please

Flashed wrong firmware on Lg g2 f320L

Hi,i really need help. My phone was working fine a few days back when i entered the recovery mode in f320L and deleted the system files. After that i saw the flash method and accidentally installed d802 firmware in my lg,not properly though,when the flashing was done on my phone,on my laptop it said "upgrade failed" while my phone was flashed. And now its touch is all messed up and restarts after every 5 seconds. It goes into download mode but not in recovery mode. I tried flashing the proper f320L files but its not working,it says "phone disconnected from PC" at 2%. My phone has been idle and useless for days. I would really appreciate some help. And since I'm from Pakistan i tried paying some geeks to fix it but they couldnt either.
mustfafafakhar said:
Hi,i really need help. My phone was working fine a few days back when i entered the recovery mode in f320L and deleted the system files. After that i saw the flash method and accidentally installed d802 firmware in my lg,not properly though,when the flashing was done on my phone,on my laptop it said "upgrade failed" while my phone was flashed. And now its touch is all messed up and restarts after every 5 seconds. It goes into download mode but not in recovery mode. I tried flashing the proper f320L files but its not working,it says "phone disconnected from PC" at 2%. My phone has been idle and useless for days. I would really appreciate some help. And since I'm from Pakistan i tried paying some geeks to fix it but they couldnt either.
Click to expand...
Click to collapse
Read this topic http://forum.xda-developers.com/lg-g2/development-d802/fix-lg-flash-tool-stuck-2-t3031112
P.p This si only D802. Sorry.

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