There are a bunch of us who ordered 64GB Nexus 6s early on 11/19 (or late on 11/18), who still don't have their orders, despite many others who already have their orders who ordered AFTER us. T-Mobile doesn't seem to think there's a problem with this, can't tell us anything about when we could possibly see our orders, and has more or less told us that they won't do anything because there's no evidence that their system screwed up. To that end, we've started tracking 64GB Nexus 6 orders in a spreadsheet, here. We're hoping, that by collecting this data, we can show them that we know we're being screwed over, and that they need to get straightened out.
If you, or a loved one ordered a 64GB Nexus 6 on or around the morning of 11/19, please feel free to add your information to the spreadsheet. Also, if you happen to have ordered after about 10AM PST on 11/19 we'd really like to have your information, especially.
In case anyone missed it @askdes gave quite a response last night. He did make one very good point. What we are doing here is helping to make everyone that ordered a 64gb Nexus 6 feel that they are entitled to receiving their phone in a timely manner. Please remember that the issue here is that people that ordered during the early launch time frame may have been missed somehow while others that placed orders later are receiving their phones. We should all know by now (or at least have an idea) that Google/Motorola are having some kind of manufacturing issue. The only reason we are upset with T-mobile is that they have not been forthcoming with accurate information as to why some people were "accidentally" skipped over. That is it.
@casbar no one has been intentionally skipped. I have enlisted a great deal of people to make sure any errors are found & fixed it takes great deal of time and effort. Days not hours, and the manufacturer has not helped. I am trying to not throw anyone under the bus here. The problem is now there are people who ordered much later and think they are entitled to deliveries earlier and that is not the case and it makes it more difficult to help the people who may have had a legitimate issue but we will help every customer because that is what we do! - Des
Click to expand...
Click to collapse
I do believe that T-Mobile is attempting to correct any errors on their part. We should be as patient as possible and collect any information that will help us build an understanding of what may have happened if for nothing else to help T-Mobile resolve this situation.
I added my info as well.
Added the following info:
Ordered from: www.tmobile.com
Ordered: Motorola Nexus 6 64GB Blue.
Order date: 11/19/2014 at 07:24 AM PST
Delivered On: 11/21/2014 at 1:10 PM PST
if tmobile establishes an order of responding then the company is intentionally skipping over certain customers by design, albiet it is a temporary skip since at some point in the scheme they will be filled. so, in my opinion des is still perpetuating a huge lie. the way tmobile can come clean is to just fill the orders as they were placed.
Added my info. At least I got 50$ credit for cyber Monday. I implore everyone who has not already done so to call and get credited if you ordered before Monday.
whats funny is that i ordered mine for next day delivery, and the delivery information only showed up for me 24 hours after i received it.
Just added my info.
12/1 Ordered 64 GB
Shipping unknown.
Sent from my SCH-I605 using Tapatalk
simms22 said:
whats funny is that i ordered mine for next day delivery, and the delivery information only showed up for me 24 hours after i received it.
Click to expand...
Click to collapse
Same here. Did you get 32GB or 64GB?
zephiK said:
Same here. Did you get 32GB or 64GB?
Click to expand...
Click to collapse
32gb is enough for me. i keep all my music in the cloud, movies ill delete. mostly roms and other things to flash is what my storage is used for(nandroid backups too).
simms22 said:
32gb is enough for me. i keep all my music in the cloud, movies ill delete. mostly roms and other things to flash is what my storage is used for(nandroid backups too).
Click to expand...
Click to collapse
Same here, I guess we were both in the same shoes. I ordered on the first day (Wednesday) and received it the following day.
Although for me I keep my music on local storage and still have space to work with. I take the train so music in the cloud isn't good for me.
Don't throw anyone on the bus? Really... If I have to go on the interwebs and find out this information on a forum when neither T-mobile rep on call or webchat have any clue and deny everything and the sytem says absolutely nothing, they are more than complicit and not truly "fixing" anything wholeheartedly or taking responsibility for their mistake.
**** happens? I believe it. Not going to be mad about that. Continuously lying, ignoring, trivializing, or shirking blame? **** you.
My cyber Monday order says backordered but pending shipping.
T-Mobile 19er 64Gb BLUE
well after reading almost 10,000 post in both "Nexus 6 Waiting Room" and "T-Mobile receiving limited stock" I think we people who ordered 11/19 from T-MOBILE or there abouts, then put on backorder to 11/25, are getting lost in the orders from GPS and MOTO.
I have neither received on read about anybody have any info on these orders. Does any info
exist on these orders Anyone, Anything.
I ordered on the 20th..backorder 21st...in same boat with no estimates..tried executive CSR, store CSR, and website with no luck.
I sent another email to the exec team as some people have time frames for shipping populate using website order tracking...but my order shows nothing
Sent from my Nexus 5 using XDA Free mobile app
I put out a Twitter (twit, tweet, twiddle?) today for T-Mobile sort of publicly asking for any sort of shipping status. They immediately got back to me and asked me to direct message them but then was promptly asked the same questions on my order that the phone and chat reps have asked me all the time about my order.
As far as I know I'm still on backorder from 11/25 (ordered the 19th) and nobody has any idea when I'll get this phone.
I'm patient and don't care if I receive it in February, I just want to know if I'm going to be receiving it and when. Especially with holidays and travelling coming up I don't want to risk having the thing sit on my doorstep for days/weeks while I'm gone. Just any little drop of info would be awesome.
So we know that at a minimum Google, Motorola and T-Mobile are having issues with managing orders for this phone.
Either hundreds of thousands are ordering or this is the "demon core" of smart phones.
System Generated Message
Just got the system generated message from TMO that my order will be delayed until (between) 1/9/14 and 1/23/14... and that is anything changes, I will know because it will ship... (duh) I'm lucky that I got a 32GB and at this point really don't need the 64GB but its just a matter of principle now..
T-Mobile via Twitter has told me 6 - 8 weeks from order date
Related
I just got this wonderful email from Notion Ink and now will be contacting my Credit Card company to cancel my order! I am also relatively sure a lot of people got the same email who was in the 29th batch (I was originally suppose to be in the 9th batch then got bumped to the 15-22, then got bumped to the 29th batch).
"Dear XXX
Greetings from Notion Ink!
We understand that you have been eagerly waiting for the arrival of your Adam. However, we regret to inform you that a fraction of our touch-screens got damaged during transportation due to which your shipment has been effected.
The Chinese New Year holidays that are in the first week of February further add to the delay. However, our touchscreen partner, Sintek, have agreed to work through the holidays and deliver the screens as soon as possible. We are afraid that until we receive these touchscreens, your device would not be ready for shipment.
The estimated date of your shipment would be 14th February 2011 (Buffer included).
In case you need any further assistance, please contact the Notion Ink Support Team at [email protected].
We thank you for your continued patience and co-operation in this matter.
Warm Regards
Notion Ink Support Team
__________________________________"
I could of personally possibly believed this but honestly they had to know before the 30th of Jan one day after the units were suppose to ship and I cant but fell were all just being jerked around at this point. Also I find it funny that Rohan posted this on his blog this morning: "[30th Jan: Adam on its way, emails are being sent out]"
Update: Just sent notion ink support an email asking to have my pre-order canceled and my money refunded. I will let anyone know the response as soon as I get it.
Update #2: Canceling my order officially took one day but I have to wait 10-21 days to get my money back (hopefully no delays there)
"We have taken note of your request for cancellation and have processed the same.
We sincerely apologise for the delays caused and have not charged you any cancellation charges. A full refund has been requested for your order.
Please note that it may take anywhere between 10-21 days for your refund to be processed. But we would like to assure you that we have done our part in the refund process and reversed the transaction.
We request you to treat this mail as a confirmation of the cancellation of your order XXXXXXXX.
In case you need any further assistance, please contact us and we would be happy to help.
Warm Regards
Notion Ink Support Team"
Same here, was going to stick with the adam but at this rate the xoom will be here first.
Sent from my SGH-T959 using XDA App
My thoughts exactly.
has this effected the 31st batch as well? Just wondering as I am was in the 29th
Yes this has effected 31st batch also. I am in 31 st batch and now it shows 14 feb 2011.
Atleast you people got emails from customer care. I got nothing..
Also bumped to 14th of Feb. Originally 9th Jan. 3rd delay.
BTW XDA "Notion INk Lpves you" so send them a rocket for the complete farce that this is turning into.
Rohan Shravan "nominee for Adroid person of the year" Sorry but NO NO NO!
He misinforms, delays, sends out smoke screens, let's loyal customers down and does not care about them at all. He is out to make a fast buck it seems and I think it's gonna bite him in the ass and NI will be bankrupt within a few months.
I wish there was some way you could transfer the order over to me.
He posted a few days ago about the broken screens and said there may be a delay. There isn't much NI can do about it. Its a small company, not motorola or htc. They're doing the best they can I'm sure, and they've made a few mistakes along they way.
I would be curious if someone priced these out to determine how much NI if making on them. I bet it isn't much considering how much they've invested. Its going to take them years to turn a profit.
I'm shocked they got the screen supplier to work through the new year.
PM me if you think they will transfer the order
Sent from my EVO using XDA App
Sirchuck,
My main problem is not the delay its the fact they had to know about this at least a week prior to when they wanted to ship them. Because it takes time to build and ship the devices. This shouldn't have been a shock to them they day after they were suppose to ship. And honestly as an upstart company you don't want you companys image to be of delays and a disheartened customer base. I work in IT and was hyping this product uptown my friends and coworks who really wanted to check it out. Now I have to tell them its been delayed again and I am trying to cancel my order. Think they will give this company a shot in the near future??
Sent from my DROIDX using Tapatalk
What do you want them to do?
Use the possibly damaged screens and ship on time? Sell out to Steve Jobs so you can order an Adamapple? Wait till you can buy it at Walmart, and be shipped in their thousands so they are like every other tablet?
Currently you are in the front of the line. Relax and enjoy it. Read. Learn. When it gets here you will be far more knowledgeable than if you had one in your hands right now.
Again, currently you are in the front of the line.
Hey John,
I am pretty relaxed at this point and really not upset the least. I just feel like at this point this is a company I don't personally want to do business with anymore. Assuming they cancel my pre-order, with out tons of aggravation at this point I will harbor them no ill will. And no I will not be going to go by an Ipad! lol's I dont know where you got that from. I will probably get a Xoom depending on how locked down (which most likely will be extremely locked down) it is or just hold off until I can get something from HTC.
And I 100% agree with you, if I were them I wouldn't have used damaged LCD's but they knew they weren't going to use damaged LCDs before today. Being someone who has now had his date pushed back 3 times I just feel that personally I deserved to know this before, not after my tablet was suppose to ship for the 3rd time. In fact if they had just said initially that the devices were going to ship in late February, I would have been ok with it.
And thanks for the advice but I always read an learn
jvward said:
I could of personally possibly believed this but honestly they had to know before the 30th of Jan one day after the units were suppose to ship and I cant but fell were all just being jerked around at this point. Also I find it funny that Rohan posted this on his blog this morning: "[30th Jan: Adam on its way, emails are being sent out]"
Update: Just sent notion ink support an email asking to have my pre-order canceled and my money refunded. I will let anyone know the response as soon as I get it.
Click to expand...
Click to collapse
Let us know what happens with your cancellation. I'm curious if they'll try to charge you the cancellation fee -- I'm tempted to cancel mine and pickup the Xoom. I was pretty stoked about the pixelQi, but the reviews so far sound like it's not worth the extra cash. Based on Motorola's history, it's pretty likely that their screen will be good quality.
Never thought for a second you would
get an iPad. I was saying, should they (NI) sell out to Steve for the Adamapple. A crude attempt at humor. I am a 5.31% fractionalist as well and wish I had the little begger right here, but not. I will read and learn until he lands.
The Pixel Qi is only worth the extra cash
if you plan to ever use it outdoors in the sun. I use one daily and it is wonderful. I live in Florida and will never have a portable device with out one. Is Adam the Pixel Qi device to own. Can't say that. Is Adam the only commercial production device right now with one. Can say that.
Updated my original post with some info about my cancellation.
Too bad, they're going for a premium on ebay too. May have been worthwhile to just resell it! But that's a hassle and probably not worth the hundred or two extra they're going for.
Sent from my EVO using XDA App
Sirchuk said:
Too bad, they're going for a premium on ebay too. May have been worthwhile to just resell it! But that's a hassle and probably not worth the hundred or two extra they're going for.
Sent from my EVO using XDA App
Click to expand...
Click to collapse
Honestly I thought a lot about doing just that, and the reason I didn't is because I canceled due to my personal doubts on of the companies integrity. If I had sold the device at a premium on e-bay and I had the unfortunate luck of receiving a faulty unit or something else along those lines and then passed that unit onto someone else, I would of been kicking my self in the ass for doing it in the first place. For me I viewed canceling my pre-order as a cutting my losses move. Now all I have to hope for is I get my money back with out any further hassle.
I got a call from At&T about a problem porting my number from Verizon (yes I am making the switch back). I mentioned they could not port yet as I don't have a phone because it is on pre-order. Cust Service said that I would be receiving it in a couple of days. I got the call yesterday so i am hoping to have my shiny new Atrix tomorrow or the next day.
Could be Cust Service has no idea what they are talking about but you can only hope
If that is the case I might pre order through att instead of best buy then...
Droid Incredible Rooted!
Moved to general as not android development
bsp120167 said:
I got a call from At&T about a problem porting my number from Verizon (yes I am making the switch back). I mentioned they could not port yet as I don't have a phone because it is on pre-order. Cust Service said that I would be receiving it in a couple of days. I got the call yesterday so i am hoping to have my shiny new Atrix tomorrow or the next day.
Could be Cust Service has no idea what they are talking about but you can only hope
Click to expand...
Click to collapse
Well, what's the word? Have you received it yet?
Sent from my SGH-I897 using XDA App
Early early release
I got an email confirming the rumors of the Atrix being shipped on the 22nd!!! Read below.
Dear <Removed my name>,
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.
You may have received an e-mail today referencing: "AT&T Premier: Order XXXXXXXXXXXXXXX items are on backorder". Please disregard this email. We apologize for any confusion this email may have caused.
Your pre-order for Motorola Atrix on 14-FEB-11 is still scheduled to ship as early as February 22, 2011.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.
Your web order number: XXXXXXXXXXXXXXXX
If you purchased other devices with this order, we will ship your complete order starting February 22, 2011.
We appreciate your business and look forward to having you as a customer.
Thank you for choosing AT&T,
The AT&T Premier Team
This email was auto-generated. Please do not respond.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T and AT&T logo are trademarks of AT&T
Intellectual Property.
Hello everyone. I'm new to this section of XDA - I've had a Captivate for some time (4 of them actually) and have been quite dissapointed at times with it. Overall a great phone, but lots of un-necessary issues (imo) I just pre-ordered the Atrix 4G today and was told I could recieve it within the next 7-10 days at the soonest... I really cant wait to see what the devs here on XDA will cook up for this killer phone (based on specs). If the dev support is anything at all like it is for the Captivate - this is gonna be a great ride with the Atrix 4G
I am hoping we get alot of captivate devs to switch. I know there is a good chance that the bootloader will be encrypted, and that might keep the ROM chefs away, but I really hope we find away around it. i am going to be submitting as much of my capabilities to the effort, but I am new to android. I have done a small amount of program development on iOS with jailbreaks. so hopefully I can help.
Also, as I have said before, Devs are the lifeblood of these phones, and I am willing to put my money out there as a substitute for my experience. I am willing to help any motivated devs by donating $20-$40. Hopefully we can get a rich community surrounding the phone. that way when i am still using it 18 months down the road, I will still be happy with it.
I didn't get that email at all and I preordered on Sunday morning when the preorder option first popped up. I did get my confirmation email right after preordering and another email today ( 17th) , but not the one you have. Am I still going to get my atrix on the 22nd? Or did something get messed up?
Sent from my GT-P1000 using XDA App
What email did you get today if not the one posted above?
Sent from my SGH-I897 using XDA App
i called att and they said that everyone that pre-ordered the phone will get it on monday the 21st. so 4 days from now.
they said the phone will be available in stores on 22nd.
arcticreaver said:
i called att and they said that everyone that pre-ordered the phone will get it on monday the 21st. so 4 days from now.
they said the phone will be available in stores on 22nd.
Click to expand...
Click to collapse
I freaking hope so...it's my birthday! lol
I just received shipped email and it is showing delivery by 3pm on 2/21.
When I did the checkout on the AT&T site it told me it's scheduled to be delivered on or before March 6th... if people are getting them as early as the 21 or 22 I sure as hell hope mine arrives around that time as well.
tracking attached.....
does anyone know if the package will require signature? i may have to leave work early to be sure i'm home for this bad boy if that's the case.
Usually says if the signature is required or not for the tracking information, so it looks like no signature required.
CC Lemon said:
Usually says if the signature is required or not for the tracking information, so it looks like no signature required.
Click to expand...
Click to collapse
I'd be seriously pissed if FedEx left it on the porch without signature and it got stolen after waiting for this phone. Good thing it's a holiday and I'm working from home all day!
I opted to have mine shipped to the att store - just incase i wouldnt be home when FedEx showed up. This way i dont have to worry about it being left on the front step and sitting there
jgc121 said:
I opted to have mine shipped to the att store - just incase i wouldnt be home when FedEx showed up. This way i dont have to worry about it being left on the front step and sitting there
Click to expand...
Click to collapse
You know, I was looking for that option and didn't see anything about it. Where was this option during online pre-ordering to have it shipped to a specific store? Maybe next time I pre-order I'll be able to do this.
s1ickwi11y said:
You know, I was looking for that option and didn't see anything about it. Where was this option during online pre-ordering to have it shipped to a specific store? Maybe next time I pre-order I'll be able to do this.
Click to expand...
Click to collapse
I didn't see it either. But most likely, you could simply call after placing the order, and have the CSR make the change for you.
Per my chat this morning:
GeraldC: I have checked on the order details and I can see that yes, your current order is being back ordered. Due to the high demand of the device our inventory isn't able to suffice all order from activations and upgrades. The estimated delivery date is 6 weeks from the date the order was made.
You: wow, will it be better to get it from the store?
GeraldC: That depends on the available inventory on our store, you can head to the nearest store on your location to check if there's available one.
You: when are the stores supposed to get them?
GeraldC: Usually if a store runs out of stock, the estimated delivery date is 6 weeks as well since the device is ordered and coming straight from the manufacturer.
You: Do you know when the stores will begin to receive them?
GeraldC: As of now the information is not made available for us, it would be best if you head to the nearest store so that they can give you specific date based on the day when they have made an order for their inventory.
Take it for what it's worth...
when did you pre-order yours? Mine also says backorder but what's crazy is mine went from pending shipping to backorder.
When was your pre-order date?
---------- Post added at 07:37 AM ---------- Previous post was at 07:35 AM ----------
And what inspired your "chat"? Any indication on your online status that prompted you to call in or just curious?
My pre-order date was the 25th at like 7am.
I couldn't get the system to work the first couple days...didn't pre-order till the 27th... order says processing
Are you sure he/she wasnt talking about the iphone 6?
sic_lic1o1 said:
Are you sure he/she wasnt talking about the iphone 6?
Click to expand...
Click to collapse
Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
csmits said:
Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
Click to expand...
Click to collapse
Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
I order mine by 9:06 am that day.
I doubt not many people would want a phone this big + its not an apple.
JDogg5281 said:
Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
Click to expand...
Click to collapse
Mine doesn't say backordered, but it really doesn't matter. Their whole system is messed up.
I preordered mine Sept. 27th. Then on Oct. 3rd my status went to being processed and on back order. That's when I did an online chat and I posted the results in the OP. This is for the Note 4.
so when do the stores actually get them? i want to get mine from a store and not online.
fcortes626 said:
so when do the stores actually get them? i want to get mine from a store and not online.
Click to expand...
Click to collapse
Oct 17
Stores get them sometimes a full week before release dates. Sometimes they even do a "soft release" when they have it in stock but not on display. You have to know they have it in stock and request it though and there is no way to know that unless a rep tells you or you are in there asking every day.
I got my vibrant (sgs1) this way.... was in store looking to upgrade from my G1 to a g2... saw someone looking at a vibrant right next to me playing Avatar on it n I was like.. "ummmmmm, what phone is that?" Told it was a vibrant, not officially on sale till the next week but I could get it now if I requested it by name cause they had them in stock and were doing a "soft release".
nice thats next friday. hopefully they dont sell out.
same thing happened last year which is why I just go to the store...usually a small line, but you will get one (this is not the iphone)
their online system is whack
I pre ordered on the 24th, mine says "pending shipment"
Dumb, useless thread is dumb, useless.
DrexelDragon said:
Dumb, useless thread is dumb, useless.
Click to expand...
Click to collapse
Dumb, useless comments are dumb, useless.
It is a mess.
Yea, I don't think I'm going to pre-order again in the future, this whole process does seem messy.
For my situation, I have a 4 Year Anniversary so I decided I'd get us a pair of Note 4s. I called the rep and one I was just going to order on my account and the other I was just paying outright for it. Well the rep couldn't process them both at the same time because it triggered some fraud warning. (Oh I was also ordering one of the WiFi calling routers). So after a bit of a hold she came back and said she would have to separate each item and buy them on separate days.
So that day I got the Black one ordered, the next day she called back and got the white one ordered, and finally the 3rd day she called back to order to the WiFi calling router. At that point everything looked great, all orders pending, I was a happy camper (though still wasn't liking the fact that it appears I would get it a couple days after release due to shipping, which after reading the posts here seems like that might be debatable and they might actually arrive early).
Well fast forward a couple days, I was checking the orders cause I'm crazy and impulsive like that and just noticed an update. On my Black N4 and Router they both say 'Pending' still. My White N4 however is now saying backorder! Having a bit of a freakout cause its an anniversary present and timing is critical. And to make matters worse, everyone I seem to talk to says something a bit different and so I've come to the conclusion that nobody really knows. Some say 'Oh our system just says that, but there will be plenty available' or 'I'm sure it will still be sent on time because we haven't had that many orders come in' to 'Oh, yes there has been a very high demand, maybe you can give the one that does make it and yours will just have to wait' or 'The system had a minor glitch and has now been corrected, because of this we now have an update on our stock and thus many orders have been changed accordingly'.
Sooooo yea. Here is keeping my fingers crossed, but just wanted to share that on my account I have two order and one says Pending and the other says Backorder.
Edit: Just to let you know this order process was on 9/24 (black one), 9/25 (white one), 9/26 (router).
How is your experience with HUAWEI? similar to mine , any issues?
Here is mine ..
ok..so I ordered my phone through huawei(10/5/2015). I used the financing company through their website called Affirm.
I received all the confirmation emails from both huawei and affirm about my order and registration with Huawei.
here is where the "Fun" comes in:
I tried to login to the Huawei website this morning 10/6 to see if the status was updated(I have no patience)
and ...My account does not exist!!! so after chatting with a representative online they cannot find any of my information, no account registered, nothing!! However I can log onto the Affirm account and see when my payments are due!!! I have emails and phone calls back and forth from them they still have not resolved. Really sucks!
as of 10/8 I have received what looks to be a generic email saying that states I will get my phone??
I know i posted this in waiting for shipping but wanted to see direct order huawei only ..sorry
@mejori,
My experience while a little different, is still very similar to yours. I ordered on 9/30 and subsequently received a confirmation email with receipt. The next day, Huawei did debit my credit card.
But, when I login to my Huawei account, it shows nothing in "my orders". I emailed their customer service about this on 10/4 and received an automatic response with a ticket number, but have heard nothing back.
I'd have to say that this really isn't a big deal. We'll see how they do when it's time to start shipping product.
But I would have to say that their customer support is less than stellar, so far.
@cam30era they have emailed me to basically tell me the same thing that the generic email says.
I am going to just wait it out and see if i get it. However they did say that shipments are delayed but could not tell me when.
mejori said:
[MENTION=3209971]However they did say that shipments are delayed but could not tell me when.
Click to expand...
Click to collapse
I was not aware of this. Thanks for the feedback. Let us know if you hear any more.
I don't see the benefit of ordering direct from them unless you don't want the play store money, don't want the insurance, possible tax free, and want a less reliable information service as far as shipping.
The only benefit to me would be tax free, but I wanted the insurance and easier RMA process.
cam30era said:
I was not aware of this. Thanks for the feedback. Let us know if you hear any more.
Click to expand...
Click to collapse
I just emailed them .. keep you posted!!
htowngator said:
I don't see the benefit of ordering direct from them unless you don't want the play store money, don't want the insurance, possible tax free, and want a less reliable information service as far as shipping.
The only benefit to me would be tax free, but I wanted the insurance and easier RMA process.
Click to expand...
Click to collapse
Yup, you identified all the reasons. 7% better in my pocket.
I ordered using affirm also. So far for me though all has been smooth. I'm able to log into the huawei website and see my order just fine
Sent from my Nexus 5 using Tapatalk
htowngator said:
I don't see the benefit of ordering direct from them unless you don't want the play store money, don't want the insurance, possible tax free, and want a less reliable information service as far as shipping.
The only benefit to me would be tax free, but I wanted the insurance and easier RMA process.
Click to expand...
Click to collapse
I am very careful with my phones(*knocks on wood) .. and cant shell out $600 at the moment. so i chose to do the financing. as far as shipping and reliability of huawei .. it is questionable at the moment.. hopefully they make good on it.
I ordered from them on the 5th as well and all has been good so far. I ordered from affirm as well and everything seems to be good. Order shows as processing in my orders and the affirm charge went through..now I wait...
Sent from my iPhone using Tapatalk
so this is what they said when i asked about ship date and if there are any delays
from Huawei:
Hello Richard,
The Nexus 6p is on Pre-Order and will not be shipped until release date. I believe it should be out in the upcoming month.
On Fri, Oct 9, 2015 at 9:45 AM, Richard wrote:
oscar,
is there any way that I can get an ETA for my order. The representative on the phone told me orders are going to be delayed. this is in reference to order #***********
I just got off a "chat" with Huawei. They basically reconfirmed the same information. The first orders will ship in early November.
I ordered the day after release and on the site it said shipping late october and then was switched to early november a few days later. I also spoke with a chat representative and asked how the google store orders and direct orders shipping times would differ and was told that they will actually both ship at the same time as the schedules would be the same but asked if they came from the same stock and was told that there would be seperate stocks? Not sure how it will all work out but I am really hoping that the chat representatives were just told early november but will actually ship earlier.
I'd say it is very likely the chat rep doesn't know a damn thing about shipping schedules or if Google pulls from the same stock or not. I wouldn't be surprised if these things don't ship until november or if they ship a week or two early. I doubt any first line CS Rep has a damn clue other than possibly some generic date and would be the very last person to get an updated date or information.
i guess we will compare with others once people start getting tracking #'s or receiving their devices! If any of you get updates please post!:highfive:
This is my conversation with rep concerning why my order is not visible...
I also ordered through Huawei, but I did not use Affirm. I'm able to sign in and see my order no problem.
I orderd through them to save the near $50 on Massachusetts tax, I orderd the Thursday and the money was taken out yesterday. So far so good for me no issues as of today.
now that Google is out of stock of 64gb 6p , i am trying to order from gethuawei.. but i have a issue, when i press the order button. does not complete my order.. message pops up to call huawei.. i call the # customer support says the website has problems to try and order again later..
has anyone place a successful order today??
Lw00d said:
now that Google is out of stock of 64gb 6p , i am trying to order from gethuawei.. but i have a issue, when i press the order button. does not complete my order.. message pops up to call huawei.. i call the # customer support says the website has problems to try and order again later..
has anyone place a successful order today??
Click to expand...
Click to collapse
I have been trying to chat and it just says :
We value your business.
Unfortunately none of our representatives are available at this time due to high traffic levels OR you have reached us outside our normal hours of business which are Mon – Fri 8am – 9pm CST.
Please continue to browse our site and feel free to use our self-serve options.
Please Please click here to leave a message
Thank you!
edit: finally got through to chat pic of convo
I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app
That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.
Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app
yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.
google pre order system works backwards.
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, it does. :/
Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Click to expand...
Click to collapse
It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
Click to expand...
Click to collapse
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.