Ok it a company says they stand by their product, I think they should mean it. Take for example. when HTC release the One M8 they said that they stood by their product and put there money where their mouth was by offering a free 6 month screen replacement program to go along with the phone.
With the Nexus 6 and all their other phones, Motorola says that they "stand by their product" but what I just learned is that they only stand by their product if you PAY them to do so. The Nexus 6 is a very large phone sporting a 5.9" screen. And given it's size and weight, I believe that Motorola choose to skip a few corner when it came to the screen construction, resulting in a screen as shatter resistant as the iPhone 4.
Note to Motorola, if you are going to say that you stand by your product, then STAND BY YOU PRODUCT if not, then shut the heck up. I will keep this crack phone, which cracked by falling between my car seat without any scratch on its body , (only because i have no other phone) but as soon as HTC release a new phone with Android 5.0 I'm switching company, and sticking with the company that actually knows what it means to stand by their product.
You know I was kind of thinking about this when I bought the Motorola Nexus 6. I thought to myself man why don't they offer something like HTC does with the cracked screens. The screens don't cost that much and not many people are going to break them compared to the amount of phones they're going to sell.
I broke the screen on my Galaxy S2 couple years back I took it in to sprint to see how much it was going to cost to get fixed and they did it for free because so many of the screens were breaking. I didn't have to pay for the warranty claim, they didn't even do it as a warranty claim they just did it because so many of the screens were breaking.
To be completely honest I probably would have gotten the Samsung Note 4 over the Nexus 6 just because of their good track record with current screens but I really wanted a pure Nexus experience.
I really hope that I don't become disappointed with this phone.
Being that it is the new Nexus phone though I'm sure we'll see replacement glass on eBay for like $10~20.00 within a couple of months. You always do for the Samsung phones. In fact I just replace the glass on my friends s5, it was $12.00 shipped for the glass, we bought 2 he got a spare!
---------- Post added at 12:02 PM ---------- Previous post was at 12:00 PM ----------
By the way how much did Motorola want to repair the phone?
If my screen were to crack, I'd have to go through T-Mobile's insurance. I'm not sure how good it is. Thanks for making me worry!
rlh445 said:
If my screen were to crack, I'd have to go through T-Mobile's insurance. I'm not sure how good it is. Thanks for making me worry!
Click to expand...
Click to collapse
I'm with T-Mobile, and it cost $175 and they send you a "used" replacement phone.
Im sure the phone will be fine, so long as you have it in a case, and dont drop it face down on the screen.
kdoggy said:
You know I was kind of thinking about this when I bought the Motorola Nexus 6. I thought to myself man why don't they offer something like HTC does with the cracked screens. The screens don't cost that much and not many people are going to break them compared to the amount of phones they're going to sell.
I broke the screen on my Galaxy S2 couple years back I took it in to sprint to see how much it was going to cost to get fixed and they did it for free because so many of the screens were breaking. I didn't have to pay for the warranty claim, they didn't even do it as a warranty claim they just did it because so many of the screens were breaking.
To be completely honest I probably would have gotten the Samsung Note 4 over the Nexus 6 just because of their good track record with current screens but I really wanted a pure Nexus experience.
I really hope that I don't become disappointed with this phone.
Being that it is the new Nexus phone though I'm sure we'll see replacement glass on eBay for like $10~20.00 within a couple of months. You always do for the Samsung phones. In fact I just replace the glass on my friends s5, it was $12.00 shipped for the glass, we bought 2 he got a spare!
---------- Post added at 12:02 PM ---------- Previous post was at 12:00 PM ----------
By the way how much did Motorola want to repair the phone?
Click to expand...
Click to collapse
Unfortunately, the screen for the nexus 6 is not cheap to make ifixit did the tear down on it and the display and the digitizer is fused together so that will drive up the cost. The overall experience of the phone is great it just becomes apparently that there wasn't a lot of money going to the construction of the phone exterior. But if you haven't brought this phone yet I recommend going with the Note 4 because of Samsung success with the Note series.
This was Motorola first phablet and they just did not know how to make a sturdy one.
They all use gorilla glass 3. How is it motorola's fault you broke your screen. It's always someone else's fault.
PDP///M said:
They all use gorilla glass 3. How is it motorola's fault you broke your screen. It's always someone else's fault.
Click to expand...
Click to collapse
Yes but again, different phone have different thickness of GG, given the larger screen size, the GG on the N6 is thinner than say the Droid Turbo in order to compensate for the phones' weight, width, and height.
The extra thinnest and the curve edges of the screen equates to a weaker constructed screen.
Gungrave223 said:
The extra thinnest and the curve edges of the screen equates to a weaker constructed screen.
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Click to collapse
you have no proof of that, and it sounds like you're just blaming others for your problems.
4 years with a large screen smartphone and i've still never dropped any of mine. that's your issue, not the manufacturers.
If this were a major issue wouldn't we be hearing about it all over?
Sorry about your phone, but sometimes you can just be unlucky
If purchased from t mobile, you do get 1 year manufacturer warranty
Was your phone wearing protection like a screen protector or case and if so was it the glass protector cause I slapped that on right away and have had a few drops already with no damage ever since my unprotected nexus 7 drop and cracking the. Screen I'm all for protection ?
Sent from my Nexus 6 using XDA Free mobile app
Lucke said:
you have no proof of that, and it sounds like you're just blaming others for your problems.
4 years with a large screen smartphone and i've still never dropped any of mine. that's your issue, not the manufacturers.
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Click to collapse
Ok guy whatever.
italia0101 said:
If this were a major issue wouldn't we be hearing about it all over?
Sorry about your phone, but sometimes you can just be unlucky
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Click to collapse
Its not a major issue so long as you dont drop it. The issue is the fact that its much more likely to break compared to other phones release this year or even last year.
johnfred1987 said:
Was your phone wearing protection like a screen protector or case and if so was it the glass protector cause I slapped that on right away and have had a few drops already with no damage ever since my unprotected nexus 7 drop and cracking the. Screen I'm all for protection ?
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
No my case wont be here til today, it was on back order by the time i added it to my cart and checked out lol
That's horrible man I feel your pain smh
Take better care of your phone. Of the six devices I've had, I was unlucky enough to break exactly one screen, on my Droid DNA. Guess what? My fault. I then proceeded to pay to have it fixed myself. It was my responsibility to take care of my phone, not HTC's. I blamed myself. Do you see a pattern here?
Sent from Shamu
I've owned a smartphone of some sort since the original iPhone came out, and I've never broken a screen. It sounds like OP's broke by freak accident, but I don't think that means:
The issue is the fact that its much more likely to break compared to other phones release this year or even last year.
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I don't know how many of you play the stocks, but there were tons of videos out about sapphire vs gorilla glass when I was investing in GTAT pre them going to OTC.
Anyways, all the guys saying they have dropped their phone prior, all I can say is that is how it starts. Even though you do not notice the crack, it creates mini fractures/fissures in the glass that when dropped again, it will cause it to crack.
Additionally, the construction of can cause an impact on whether or not the glass fractures as easily too. Think of cars with a sunroof.
If screens are breaking at a high frequency, usually it deals with the manufacturer's bad construction.
trickster2369 said:
Take better care of your phone. Of the six devices I've had, I was unlucky enough to break exactly one screen, on my Droid DNA. Guess what? My fault. I then proceeded to pay to have it fixed myself. It was my responsibility to take care of my phone, not HTC's. I blamed myself. Do you see a pattern here?
Sent from Shamu
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Click to collapse
Congratulation on being Mr. Responsible I guess, I mean your parents must be so proud...First of all guy when I had my Thunderbolt and I was out for a run and it flew out my hand and the screen shattered 9 ways to hell and back, did I blame HTC? no I didn't because that was my fault. I got a new phone....but when I am driving in my car and my phone slide out my pocket and down the side of my car seat and cracks...btw this is something that has happen with my previous phones including my Thunderbolt and I've never had an issue.....well in that case it is clearly shoddy workmanship or like @uhguy said, a freak accident. But its nice to know how responsible you are, really it is, we need more people like you in the world.
kimdoocheol said:
I don't know how many of you play the stocks, but there were tons of videos out about sapphire vs gorilla glass when I was investing in GTAT pre them going to OTC.
Anyways, all the guys saying they have dropped their phone prior, all I can say is that is how it starts. Even though you do not notice the crack, it creates mini fractures/fissures in the glass that when dropped again, it will cause it to crack.
Additionally, the construction of can cause an impact on whether or not the glass fractures as easily too. Think of cars with a sunroof.
If screens are breaking at a high frequency, usually it deals with the manufacturer's bad construction.
Click to expand...
Click to collapse
agreed.
um...
http://phandroid.com/2014/12/02/nexus-6-replacements
Stop whining.
sn0warmy said:
um...
http://phandroid.com/2014/12/02/nexus-6-replacements
Stop whining.
Click to expand...
Click to collapse
um....
Not sure where it was that i was still whining but ok thanks for link it might prove useful
Related
I just returned my N1 that i paid full price for.. my screen had 3 scratches as well as some on my camera lense
so i decided i would take the loss and later down the line maybe purchase the bravo or another N1 depending on how i like the bravo.. for now im stuck with my G1 with a cracked screen.. id use that any day over my iPhone 3g..
anyone else return theirs?
Huh? You returned it because you scratched the screen and camera lens? Why?
not just because of the scratches.. i had the 3g issue and a little dust.. i heard about many people having problems getting their warranty replacements, receiving phones in worse condition than the one they had and whatnot. so i just decided to return it . im kind of happy now because i can wait for the Bravo and maybe the HD2 hopefully without the strict subsidy policy
Ah, ok, the HD2 is a beast and should have a better subsidy policy since T-Mobile will be selling it directly, and they will be doing the same with the Bravo(if the rumors are true they are getting it).
(Sorry if anyone's heard me say this before)
If you read here, and a lot of support forums, you're going to hear mainly about people with faulty N1s. Many of us have phones that work perfectly. There was a poll up briefly about the dust and something like 31 had no problems, while 3 had clicking and 8 had dust (And this, given that the title of the poll probably attracted people with clicking or dust).
So, just a reminder that the majority of N1s are in great shape. Furthermore, this seems (to me) to be the most resilient piece of portable electonics since the Game Boy Color. I have never used a case, and only used a screen protector for the first few days, and the phone still looks like it just came out of the box. No smudges or scratches to be found.
kozm0naut said:
So, just a reminder that the majority of N1s are in great shape. Furthermore, this seems (to me) to be the most resilient piece of portable electonics since the Game Boy Color. I have never used a case, and only used a screen protector for the first few days, and the phone still looks like it just came out of the box. No smudges or scratches to be found.
Click to expand...
Click to collapse
Couldn't agree more.
Mine's in perfect condition too, or at least there isn't any fault that I can identify yet. Plus my phone held on to 3G signals better than my wife's iPhone 3GS (same starhub network).
Mine went from US to UK and from UK to Portugal and I don't have any problems with it, I'm loving the phone btw
tada116 said:
I just returned my N1 that i paid full price for.. my screen had 3 scratches as well as some on my camera lens
.....
for now im stuck with my G1 with a cracked screen.. id use that any day over my iPhone 3g..
Click to expand...
Click to collapse
You really need to take better care of your phones. 3 scratches on the gorilla glass in under 2 weeks? A cracked screen on the G1 I could understand after a year, accidents happen. Still I see a pattern here.
r3pek said:
Mine went from US to UK and from UK to Portugal and I don't have any problems with it, I'm loving the phone btw
Click to expand...
Click to collapse
Hi
Can I ask where you bought it and if it was eBay who was the seller?
Regards
JanetPanic said:
You really need to take better care of your phones. 3 scratches on the gorilla glass in under 2 weeks? A cracked screen on the G1 I could understand after a year, accidents happen. Still I see a pattern here.
Click to expand...
Click to collapse
I'll admit that this also crossed my mind the first time I read this thread.
Did you return the phone because of the scratches or some other issue? Will they even take the phone back with scratches?
I will probably return my phone next week. I had it then for three weeks. I have the 3G issue and the touchscreen issue as well. I am really disappointed because of the lack of response from Google and HTC. I don't want a replacement because if you look at the poll 40% of the phones seemd to be broken. You get a refurbished one as a replacement so it is really likely that you get anoter lemon. How can they refurbish phones if they don't even know if it is a hardware or software problem?
rossiscatch said:
I'll admit that this also crossed my mind the first time I read this thread.
Did you return the phone because of the scratches or some other issue? Will they even take the phone back with scratches?
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Click to collapse
i babied the phone, kept it in a separate pocket than my keys for the most part.. and 3 hairline scratches in 15 days was ridiculous .. no idea how it happened
i returned it partially how easily scratched, 3g issue, dust, warranty problem with unlocking the bootloader , and also the hopes of a better/cheaper phone coming out soon subsidized by T-Mobile.. the N1 is an amazing phone.. but because of how new it is i think it would be better if i just waited a little bit.. i am still waiting to get the conformation from HTC on if they will accept it in its current condition.. its really not that bad they probably wont even notice it
Just wondering, those of you planning on returning it after the 14 day return policy window, how are you going about that? Do you live in California or is HTC/Google cutting you slack because it has issues?
JanetPanic said:
3 scratches on the gorilla glass in under 2 weeks?
Click to expand...
Click to collapse
Has anyone confirmed that this has gorilla glass from an official source? I've seen a lot of conjecture - mostly from people referencing the "scratch test" video - but no official word from anyone involved in the manufacture or teardown of the phone confirming the gorilla glass part...
i dont think it's gorilla glass.. i had iphone 3g for 1 and half years and had no scratch at all.. my N1 i had taken good care and never dropped once! but somehow i got 1 hairline scratch.. don't really trust that video..
N1 screen will scratch and i am thinking of returning it too.. the build quality seems to be not good
pikaphebat said:
i dont think it's gorilla glass.. i had iphone 3g for 1 and half years and had no scratch at all.. my N1 i had taken good care and never dropped once! but somehow i got 1 hairline scratch.. don't really trust that video..
N1 screen will scratch and i am thinking of returning it too.. the build quality seems to be not good
Click to expand...
Click to collapse
how so? I have no complaints about my build quality.
Lol, people...
I have the 3G issues And touch screen issues.. I have a SMALL piece of lint that seems to have found it's way into the phone and is about to get onto the screen... for now it's just to the side of the screen but visible.
Coming from a iPhone 3G I simply can't type even near as close to as fast on this phone and my god does that annoy me! When I type fast the keyboard does all kinds of crazy **** and I get so frustrated... if I go slow and use a more pressure so more of my finger hits each key it's fine... but I'm typing way slow then and it's just not worth it.
Another thing, I require good Microsoft Exchange support... I can get around not having direct calendar support, but the fact that forwarded emails show up as attachments pisses me off to... I'm close to sending this sucker back (I'm in CA and have up to 30days)... soooo frustrating.
tropmonky said:
I have the 3G issues And touch screen issues.. I have a SMALL piece of lint that seems to have found it's way into the phone and is about to get onto the screen... for now it's just to the side of the screen but visible.
Coming from a iPhone 3G I simply can't type even near as close to as fast on this phone and my god does that annoy me! When I type fast the keyboard does all kinds of crazy **** and I get so frustrated... if I go slow and use a more pressure so more of my finger hits each key it's fine... but I'm typing way slow then and it's just not worth it.
Another thing, I require good Microsoft Exchange support... I can get around not having direct calendar support, but the fact that forwarded emails show up as attachments pisses me off to... I'm close to sending this sucker back (I'm in CA and have up to 30days)... soooo frustrating.
Click to expand...
Click to collapse
Check out TouchDown for you exchange support, it is brilliant! It is well worth the money, but if you really don't want to pay for it, it has a 5 day trial, and you can re-use that trial as many times as you want, you just have to set it back up again.
For texting, try out the voice-to-text software, really good! As well, if you keep it and root, you can get some much better keyboards really easily, and I want to say even without root you can get the some of them(not sure what is currently available for keyboards, haven't looked into it much yet).
Of course, if the phone isn't your cup of tea, it isn't your cup of tea.
I know there is already a post for dropping your tab but I just want to emphasize that it is very easy to drop her as the size of the tab, it's hard to have a good grip/control of the device. It's not like you could easily put it in your front pocket or hold it tight in your palm.
This is nothing news but in case you're naive as I was...
After using the tab as the phone for a few days, I seriously doubt that I will use it as a phone again (perhaps it's just me, clumsy boy). I dropped the thing onto the tile floor while trying to scan the barcode, the screen is...gone. That's right, $650 (after 4 days) is now sitting in the closet waiting for a miracle to happen
To my surprise, Samsung can't do sh*t about it. This makes me rethink about owning Samsung devices (laptop, TV, monitor, DVD drive). I know it's an accident but you got to be able to repair/replace the screen!!!
I'm still trying to contact different phone #s to see if they could repair it.
silversubie said:
I know there is already a post for dropping your tab but I just want to emphasize that it is very easy to drop her as the size of the tab, it's hard to have a good grip/control of the device. It's not like you could easily put it in your front pocket or hold it tight in your palm.
This is nothing news but in case you're naive as I was...
After using the tab as the phone for a few days, I seriously doubt that I will use it as a phone again (perhaps it's just me, clumsy boy). I dropped the thing onto the tile floor while trying to scan the barcode, the screen is...gone. That's right, $650 (after 4 days) is now sitting in the closet waiting for a miracle to happen
To my surprise, Samsung can't do sh*t about it. This makes me rethink about owning Samsung devices (laptop, TV, monitor, DVD drive). I know it's an accident but you got to be able to repair/replace the screen!!!
I'm still trying to contact different phone #s to see if they could repair it.
Click to expand...
Click to collapse
Look for teardown pics/videos and screens should be on ebay by now
On devices such as these, I would've gotten insurance. But its too late for that. Sorry for your loss.
silversubie said:
I know there is already a post for dropping your tab but I just want to emphasize that it is very easy to drop her as the size of the tab, it's hard to have a good grip/control of the device. It's not like you could easily put it in your front pocket or hold it tight in your palm.
This is nothing news but in case you're naive as I was...
After using the tab as the phone for a few days, I seriously doubt that I will use it as a phone again (perhaps it's just me, clumsy boy). I dropped the thing onto the tile floor while trying to scan the barcode, the screen is...gone. That's right, $650 (after 4 days) is now sitting in the closet waiting for a miracle to happen
To my surprise, Samsung can't do sh*t about it. This makes me rethink about owning Samsung devices (laptop, TV, monitor, DVD drive). I know it's an accident but you got to be able to repair/replace the screen!!!
I'm still trying to contact different phone #s to see if they could repair it.
Click to expand...
Click to collapse
Although this is the least that would interest you right now, but can you give a description of how it fell on the ground. Did it fell with the screen down? Or did it fell on its back, sides? This info could be great for knowing how to protect the Tab.
appelflap said:
Although this is the least that would interest you right now, but can you give a description of how it fell on the ground. Did it fell with the screen down? Or did it fell on its back, sides? This info could be great for knowing how to protect the Tab.
Click to expand...
Click to collapse
It landed on the back and flipped over. I was holding it about 3" up.
Thanks for the condolences guys. I will keep watching out on eBay.
Sorry for your loss but I don't see how me breaking my new toy would make me think twice about owning Samsung products in the future or any other manufacturer.
Next time, get a protective case for such a device.
Thats a sad sight
But ive dropped mine from about chest hight onto a pavement on the Tabs upper left corner and I have no scratches at all. Guess I was just really lucky.
Sent from my GT-P1000 using XDA App
I have dropped mine, while in a soft case from an old netbook (9 inch) from about 1,5 meters to concrete. It landed on its edge and then face down, and miraculously absolutely no damage was made!
It is very creepy thinking how easily silversubie's got ruined!
I guess i was too damned lucky at the time.
I can't imagine parts being available sooo soon since it was just released. And I wonder if the bigger Gorilla Glass makes a difference as opposed to smaller screens like N1. Cause my N1 fell about 4 feet off something I had it set on and the glass I believe hit the metal on my chair. I picked it up and the screen protector was torn but no damage on the screen itself. I assuming the protector help but a there were no damage. I was please with the durability of the Glass on there.
I wish you luck finding part or getting it repaired. Good luck
To OP, did you have a case on your tab?
konawayne said:
To OP, did you have a case on your tab?
Click to expand...
Click to collapse
No, I didn't have protected case. This is the 1st tab I eva own so...noob here Again, I'm completely admitted that it's my fault, well, it's an accident but Samsung telling me is not repairable is unacceptable. YMMV.
silversubie said:
No, I didn't have protected case. This is the 1st tab I eva own so...noob here Again, I'm completely admitted that it's my fault, well, it's an accident but Samsung telling me is not repairable is unacceptable. YMMV.
Click to expand...
Click to collapse
Maybe i am mistaken but i think is against the law refusing to repair a product that is in production. Giving you a price that is way to much to be repaired is one thing but refusing to do so... you should talk to a lawyer.
Sent from my GT-P1000 using XDA App
As with anything like this, the bigger the glass coverage, the weaker it will be at certain points. The damage on that screen would indicate a higher height than what you've suggested, but there's lots of factor points.
Obviously the screen on the tab is going to be a bit more fragile than that on a Galaxy S, because it's so much bigger. Did it hit something or did it drop flat. By the sound of it, it contacted the ground more than once, at different impact locations (It initially hit, then bounced and made impact again on another leading edge. It may have survived the initial impact, but the impact from the other point was probably too much for it.
Damn unlucky mate, that's all I can say.
Will your home insurance not cover it, as it was done within your house?
Omg, sorry man
What's all the fuss about the "Gorilla" glass. Honestly it's a shame it can break so easily. I was going to buy one, but am seriously reconsidering now
And Samsung refusing to repair it is just unbelievable
I was thinking about using it as my phone but if I have to put on top of it a protective case it will be even bulkier. Maybe better go with a Dell Streak... (Seems to survive shocks better)
Anyway, sorry for your loss...
Thanks to Tiamath99 & risq for the suggestions. I will have to check them out. I already filed a complaint with BBB. Will have to see what the outcome is.
To be honest, I love the Tab a lot and kinda miss it. But with this quality, especially with 2 kids in the house, i will prolly look for a cheaper tablet (Archos, name_your_favorite_here). If it happens again, I dont' feel too bad about the price tag. I know you could get the protected case but I don't think they could guarantee 100% protection.
Also, as time goes by, I'm sure eBay will pop up with replacement glass. I'm just still very unhappy about the jerk @ Galaxy Tab S help line Alex Nen @18773924252 (I guess I should call a different #) told me that Samsung can't do anything about it.
If you have seen other posts, the users can't even register the tab @Samsung site. When I first called in and request a repair service, the rep told me I will receive an email within 48 hours and call them back. I waited for a week no email. Then I called in again, another rep told me that the Tab is so new and they don't know how to handle repair LoL And when I tried to submit repair request from Samsung site, it keeps telling me that my address is invalid and won't let me go to the next step. WTF?
So, in short , be prepared and be careful with your tab as Samsung doesn't know what they're doing. I guess it will be a few more weeks or months, they will finally know how to handle support.
Alcibiade said:
What's all the fuss about the "Gorilla" glass. Honestly it's a shame it can break so easily. I was going to buy one, but am seriously reconsidering now
And Samsung refusing to repair it is just unbelievable
I was thinking about using it as my phone but if I have to put on top of it a protective case it will be even bulkier. Maybe better go with a Dell Streak... (Seems to survive shocks better)
Anyway, sorry for your loss...
Click to expand...
Click to collapse
Thank you. I actually very am tempting about getting Dell Streak. Decent size & Froyo ready. The local AT&T store doesn't have it yet unfortunately. I'm waiting for $99 or something similar with renewal plan.
Possible ... ?
To OP:
If you purchased the tab on a credit card ... check your agreement. Some offer "purchase protection" which will cover a loss/damage, accidental or otherwise, withing a certain period of time up to a defined limit.
I purchased a new PC and within 60 days had a flood in my home. The PC was sitting in 4" of water and was destroyed because all the major components were towards the bottom of the case. They covered the loss up to their max ($500.00us) (pc costs me $505.00us). Hopefully this is the case for you and you'll at least get something to replace it.
Good luck.
Sorry for your loss. My one year old son dropped mine from 1 meter. It survived without any damage/scratches. May be because it was kept in retail package, that it could survive the impact.
Also, never forget that it was just a tablet and not anything more than that. I mean; money lost can be earned back, but you can't reverse the time you lost mourning the damage. Get over it and buy the super AMOLED Galaxy Tab 2.0 whenever available next year
Didn't found any Galaxy replacement screen at this time but you can add the following site on your bookmark to check daiyl if available. Usualy they're very reactiv and have parts only a few days after phone available in stores.
http://shop.brando.com/index.php (for me the best)
http://cnn.cn/shop/
No "How to" available at this time but you can see an open galaxy tab at
http://www.jkkmobile.com/2010/11/sa...tml?utm_source=twitterfeed&utm_medium=twitter
Hope this would help
Ok, this is my 3rd device and all of them have had dirt under the screen. I am so pissed right now.
Very frustrating, but a problem with all manufacturers. I was unable to get an Ipad 2 because every one I tested had bad light leak (at least 4 units). The BB playbook had dust, dirt or bad pixil on my first 3 units. My first tab 2 had a spec of dust. The second appears perfect, but I'm determined not to run tests until I find something!
jrock2004 said:
Ok, this is my 3rd device and all of them have had dirt under the screen. I am so pissed right now.
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Click to collapse
Have you considered a device with an AMOLED screen? The Galaxy Tab 7.7 has one. The technology sandwiches the touchscreen and the display together - no room for particulates.
Cool story Doubt anyone cares
imnuts said:
Cool story Doubt anyone cares
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Click to collapse
i know right. imagine trying to cook food for these kind of people lol
its like the iphone antenna. not a huge deal (i had one) but once people read about it then they had to hold it that way and then start complaining. its how the particles under the samsung screen is going to turn out. people spend $400 expecting $800 worth of product
I realize that it may seem crazy to have a post about this but I think it is also something that after so many you have to raise a question. I mean you are spending over 400 dollars for these things, I think you should get some quality. Yes I can let this go and I am as I am using the device.
I am just saying that how many of these are out there and when does the manufacturer have to start taking responsibility for it.
Just looked at my screen, and there isn't any dirt under it. Don't remember seeing any dirt or dust under the screen at any display models that I've seen in stores either, so that makes 4 - 7" and 3 - 10" tablets that I've looked at without any screen issues (besides just needing wiped off).
I have never had dirt under a screen in a device. I am sorry OP that you are having this issue.
sent from my galaxy tab 2
First tablet I've ever purchased; no dirt.
Sent from my GT-P5113 using Tapatalk 2
I just wonder what world I've missed where everything is perfect 100% of the time?? You can definitely tell the spoiled people in the world.
Sent from my MB870 using xda premium
stelv said:
I have never had dirt under a screen in a device. I am sorry OP that you are having this issue.
sent from my galaxy tab 2
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Just bought a tab 2 10" for the wifes birthday - no dust/dirt problems here, she loves it.
Terry
I agree with the dust problem. I have seen this problem on iphone 3gs, iphone 4, ipad 1, ipad 2, galaxy tab p1000, tab 7.7, and many other models...
It is really hard to find a device without dust. Latest screen technology get rides of the backlight bleeding problem, specially the super amoled screen, but the problem is that the dust gets inside between the touch panel and the screen during the manufacture process, so you won't be able to avoid it...
It is a shame that such an expensive piece of hardware gets that problem just because they don't care when they are manufacturing the pieces... :S
I have returned dozens of devices because of this fault... I don't understand why people return devices with dead pixels but not with dust under the screen... the visual effect is the same or even worse with dust!
Its just a tablet not a scalpel, just a mass produced product. You're lucky you don't see any Chinese dung beetles under the glass. Lol.
Pp.
Transmitted from another galaxy with an Infected P-5113.
jrock2004 said:
I realize that it may seem crazy to have a post about this but I think it is also something that after so many you have to raise a question. I mean you are spending over 400 dollars for these things, I think you should get some quality. Yes I can let this go and I am as I am using the device.
I am just saying that how many of these are out there and when does the manufacturer have to start taking responsibility for it.
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This device does not cost over $400.
That said, mine is perfect. No dirt, nothing.
I'm just grateful mine didn't come with any dirt. And to back the OP, if I spend anywhere near $400 then I want to see some quality. Less than perfect usually won't cut it, not if I am shelling out that kinda money. I want to get the best bang for my buck... I have seen this complaint in other forums and if I got a tablet and it had dust under the screen, I would certainly return it for another as well, not settle for a device that has a flaw, especially knowing some people are buying them without this flaw...
The Razr was the last phone I had with dust under the screen. The first Razr.
Is it that time of the month?
Sent from my SGH-T989 using xda premium
dkb218 said:
The Razr was the last phone I had with dust under the screen. The first Razr.
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Ahhh now those were the days lol
Sent from my GT-P3113 using XDA
hmm
when i buy my gt2 10.1 the first day was awsome but till then i bored this. when a experimental release of cm9 comes out then i realise manny products worth only if a unlocked moded os is ecxist and its true companies play a game but we have the weapons to control it and win the game.
Darunion said:
i know right. imagine trying to cook food for these kind of people lol
its like the iphone antenna. not a huge deal (i had one) but once people read about it then they had to hold it that way and then start complaining. its how the particles under the samsung screen is going to turn out. people spend $400 expecting $800 worth of product
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I know the Iphone antenna Thing is easy to get over, but dust under the screen would be hard for me to ignore. I cant overlook things like some people. I would go bonkers.. Just My thoughts.
All are really crazy in Selling their phones to buy the Nexus 4 , also with such a great price. Should I do the same , i am confused. I think let Nexus4 play around for some days and then grab it. What should i do?
Basically I'm thinking "failure" is a relative term. Even if the Nexus 4 is a fantastic failure, it is still worlds better than my current phone, and damned cheap without forcing me into a contract. So I'm getting one ASAP, if for a couple months it can only utilize 50% of it's hardware capabilities, it is still twice my current phone, and easily the equal of any phone that is $350 off contract. And once it really is operating at the peak for what its specs say, then it will blow $700 phones out of the water too.
USSENTERNCC1701E said:
Basically I'm thinking "failure" is a relative term. Even if the Nexus 4 is a fantastic failure, it is still worlds better than my current phone, and damned cheap without forcing me into a contract. So I'm getting one ASAP, if for a couple months it can only utilize 50% of it's hardware capabilities, it is still twice my current phone, and easily the equal of any phone that is $350 off contract. And once it really is operating at the peak for what its specs say, then it will blow $700 phones out of the water too.
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the most important thing of any nexus: timely updates for a few years to come. that was the first thing that attracted me to it before all the rumors. then i saw the announcement, and boy, do those specs look awesome for only $349 (16GB)
rohit_nikalje said:
All are really crazy in Selling their phones to buy the Nexus 4 , also with such a great price. Should I do the same , i am confused. I think let Nexus4 play around for some days and then grab it. What should i do?
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In india you have to wait anyways by that time all reviews will come you to decide.
USSENTERNCC1701E said:
Basically I'm thinking "failure" is a relative term. Even if the Nexus 4 is a fantastic failure, it is still worlds better than my current phone, and damned cheap without forcing me into a contract. So I'm getting one ASAP, if for a couple months it can only utilize 50% of it's hardware capabilities, it is still twice my current phone, and easily the equal of any phone that is $350 off contract. And once it really is operating at the peak for what its specs say, then it will blow $700 phones out of the water too.
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My thoughts exactly. It's a huge improvement on the phone I'm using now. For $300-$350 I'd rather buy this brand new than a used phone without warranty. And it's just so sexy looking. (At least I think so.)
I'm honestly not worried about most of the complaints, with the exception of battery life, but I think it will iron out when the actual production model and/or software are released.
Slap-Yourself :) said:
And it's just so sexy looking. (At least I think so.)
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lol, the only thing I don't like is that it is completely flat, I loved the curvature to the S and Gnex. Other than that I think it looks spectacular, and the back is sweet. From what I've read google was trying to make it feel better in hand than the other devices, and the other nexi were really the only devices out there curved like that, so whatev. I'm stoked :victory:
USSENTERNCC1701E said:
lol, the only thing I don't like is that it is completely flat, I loved the curvature to the S and Gnex. Other than that I think it looks spectacular, and the back is sweet. From what I've read google was trying to make it feel better in hand than the other devices, and the other nexi were really the only devices out there curved like that, so whatev. I'm stoked :victory:
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Its not completely flat. The left and right edges curve into the sides.
I would wait til the gorilla glass on back proves itself--
If you use cases and "never" drop your phone--go for it--great price/great phone
raze599 said:
Its not completely flat. The left and right edges curve into the sides.
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I mean the profile is flat, like every other phone. So it's not a big deal, I just really liked the curved profiles of the last two nexi
same question
How likely is it that there are issues with the first production round, performance-wise (i.e. not the glass back), which can't be solved with a software update? I'm a little naive, and I tried a bit to search for an answer, but this thread is the closest I came up with.
Based on the wording of your question and being your first post--welcome--I would wait. Always a chance for something not right. I bought the first Nexus--N1--sight unseen from Google when they came out. Wanted to root and flash. It had a bad touchscreen, as most did, but livable.
Many people here are hard core flashers and want cutting edge phones... So, they don't worry about the risk.
Unless you are in that category or have need to buy now, I would wait.
I don't understand why people are so concerned with the gorilla glass on the back. Does the gorilla glass on the front not breakable?
yahoowizard said:
I don't understand why people are so concerned with the gorilla glass on the back. Does the gorilla glass on the front not breakable?
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Because it is something extra to break. We accept glass fronts because they are necessary. It's like windows in your house, there is a general amount of structure that most people are okay with sacrificing to have windows. But you wouldn't want your entire house glass.
Personally I like the glass back and am willing to just be careful fore sake of aesthetics. A lot of people don't think the looks are worth the extra breakable surface.
I have an S3 and have thought about switching, but I really dig the S3's huge screen and fancy software features. I am very conflicted on this... the S4 Pro is nice but how much difference is it going to make in day to day operation.
yahoowizard said:
I don't understand why people are so concerned with the gorilla glass on the back. Does the gorilla glass on the front not breakable?
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Click to collapse
If you have it front and back--you double your chances of something breaking, excluding the sides. It looks good, not sure why it is needed though. It would not stop me from buying it, if i wanted the phone. Deciding btwn Note 2 and N4 atm.
---------- Post added at 10:29 PM ---------- Previous post was at 10:24 PM ----------
Just FYI--which I think is old news--
http://www.tmonews.com/2012/11/psa-no-the-nexus-4-does-not-have-wi-fi-calling/
Shenkoa said:
I have an S3 and have thought about switching, but I really dig the S3's huge screen and fancy software features. I am very conflicted on this... the S4 Pro is nice but how much difference is it going to make in day to day operation.
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For day to day not much at all to be honest most current android devices can handle day to day operations well.
Personally the N4 has the better screen compared to the SGS3 but that's my opinion. You've got removable battery and expandable storage on your device.
Sent from my HTC One X using Tapatalk 2
nikzDHD said:
For day to day not much at all to be honest most current android devices can handle day to day operations well.
Personally the N4 has the better screen compared to the SGS3 but that's my opinion. You've got removable battery and expandable storage on your device.
Sent from my HTC One X using Tapatalk 2
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I have been pondering about upgrading my N1 (too old but usable with a variant of CM9). Wait for full review on the device like audio quality before jumping in. Apart from non-changeable battery and no micro SD card slot (and maybe glass back), this phone looks tempting to me. Not sure why they don't have 32G version yet.
Hey everyone!
Longtime lurker/first time post here. I have had the very unfortunate experience of pulling my S4 out of my pocket to check the time only to have my heart and jaw drop at the sight of a broken screen. It seems to be the same problem that others have reported where the glass is fine but the touchscreen is cracked, starting on the right side directly at the power button.
I have NEVER dropped this phone. It has been handled with great care at all times. It was always in an Otterbox Defender series case. Nothing out of the ordinary has happened to it while in my pocket (bumping into something, etc) and there was never anything else in the pocket with it. I have really enjoyed this phone and was mindful of it at all times.
So... where do I go from here? I'm looking for some good advice before I take a next step in trying to get a replacement. I do not have insurance on the phone (yeah, I know), but the price each month plus the deductible for a refurbished phone didn't sound like a great deal to me since I'm able to take care of my things for the most part. If it was an accident, I'd bite the bullet and replace the screen myself or get a new phone but this either a design flaw or a manufacturing defect. Has anyone here had success through Sprint or Samsung in getting a replacement or repair? I'm rooted and running The Blu Kuban right now. Do I need to try to ODIN back to stock for warranty purposes before doing anything from here or is there a better option for me? The phone works but I can't see or operate the screen in anyway.
Any advice would be much appreciated. Thanks!
Google... 1st search result.
Are you a homeowner? Try your homeowner insurance. I added coverage for my phones, tablets, and laptops that cover all loses. I think it only added $15 a year to my cost and the deductible is only $25.00 on a replacement. Maybe your insurance may cover the cost of a replacement phone.
Sent from my icrap 2 using Tapatalk HD
Thanks for the useful reply Joe! How did I possibly forget to search for information on the subject before going through the trouble of making my first post on XDA despite being here for awhile?
Seriously... Read the thread. Its filled with disagreements as to what has been successful and turns into accusations of being too rough on the phone. I was asking if anyone here has successfully gotten their phone replaced and what to best method of going back to stock would be without being able to use the screen at all.
Cruise350 - Thanks alot for the suggestion man, but I'm not a homeowner.
Sent from my Nexus 7 using XDA Premium HD app
I know when I got my replacement for my evo 3d it wasnt refurbished it wasn brandnew still in the box and seals were not touch.Im hoping that the flaws in the screens are just because it was early in production.
Sent from my SPH-L720 using Tapatalk 2
SierraGT said:
Cruise350 - Thanks alot for the suggestion man, but I'm not a homeowner.
Sent from my Nexus 7 using XDA Premium HD app
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More and more insurance companies are offering tech insurance and it is very affordable. I don't carry Sprint's insurance either (bad experience many years ago) I generally just keep my newest 'old' phone as a replacement in the event my new phone gets broke or dies.
It pays to shop around (or google) in trying to find good ways to insure devices. I realize this doesn't help you in your current predicament but perhaps for future reference.
You might search youtube for similar experiences which might tell you how they were fixed or offer affordable solutions for replacement.
Good luck.
Search YouTube for complete galaxy s4 teardown. A replacement screen and digitizer and frame is about $241. I've watched the 37 minute process on the video and feel it is way beyond my skill and patience. I don't know what else to tell you other than insurance might have made this easier and more affordable. Depending on where you go, who you deal with, who you talk to, this process can be expensive and full of hassle. Might I suggest, when you do get a replacement, that you invest in a tempered glass screen protector. There are topics in the accessory section on this topic. It will help protect your device better than simple screen film.
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-s4-sph-l720.html
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The one common theme in all these broken amoled screens under the glass are pocket users. Not one of these posts have come from someone that uses a case with holster. The gorilla glass on these phones is very strong, but the screen underneath can flex while in your pocket. I know everyone says they don't abuse their phone, haven't bumped it in their pocket, don't carry anything else in their pocket, but something that is happening is flex. With the plastic back of these phones they will definitely flex while you sit, bend, walk, or whatever during your normal routine. The amoled screen probably has a limit to the amount of flex it can handle before it fails. I know, you didn't abuse your phone but calling it a manufacturers defect is just ridiculous. Suck it up, fix or replace your phone, and next time don't put it in your pocket.
cruise350 said:
The one common theme in all these broken amoled screens under the glass are pocket users. Not one of these posts have come from someone that uses a case with holster. The gorilla glass on these phones is very strong, but the screen underneath can flex while in your pocket. I know everyone says they don't abuse their phone, haven't bumped it in their pocket, don't carry anything else in their pocket, but something that is happening is flex. With the plastic back of these phones they will definitely flex while you sit, bend, walk, or whatever during your normal routine. The amoled screen probably has a limit to the amount of flex it can handle before it fails. I know, you didn't abuse your phone but calling it a manufacturers defect is just ridiculous. Suck it up, fix or replace your phone, and next time don't put it in your pocket.
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Just to clear this up... I did say design flaw or manufacturers defect. I've had many phones over the last 15 years. I have never had one break in anyway except for my Samsung Epic 4g, which took a 2 story fall (while in my pocket lol) onto a very hard surface. All it did was crack the screen a bit but was still functional for the next year until my contract was renewed.
To say that I should expect a $650 dollar phone in an Otterbox case to completely break to the point of not being able to use it just by being in my pocket in normal everyday situations is RIDICULOUS.
Should consumers really expect this level of quality? Imagine if a salesperson told you this as you were thinking of buying a phone... "Now just to let you know, never keep this phone in your pocket and then sit or walk because it'll break."
If this phone breaks in peoples pockets and isn't intended to be there, then Samsung would've/should've provided holsters with the phone.
Straight from Samsung - "Offering a highly crafted design with a larger screen and improved battery life, the sleek and innovative Galaxy S4 is slimmer yet stronger, with less to hold yet more to see." Sounds like we should expect a strong, well made phone. Not a something that will break this easily. My phone looks exactly like 4 other pictures I have found of other user's broken screens... all at the exact same spot. I maintain that this is either a design flaw or manufacturer's defect. Yes, as you said - the gorilla glass is strong. I just wish they would of made the frame stronger. Then I'd still have a working phone.
Btw, I am an unabashed Samsung fanboy. TVs, last 3 phones, monitors, etc. I talked 4 different people into getting this phone after I had it. I think normally Samsung makes great products with a high level of quality but they made a mistake on this one. I'm no longer looking forward to the S5 that comes with the required fanny pack... well, not until they make this situation right.
Now... does anyone have any info on my question on returning to stock? Thanks!
This is a tough one. I'd suggest at least attempting to contact Samsungs warranty dept. Perhaps they can offer a better solution than sprint.
Back in the Treo days I actually sent in a phone or two to palm, and got refurbished replacements.
The tough part is your defect.
I provide warranty work for appliances, manufacturers know or believe they know how and why something has failed. Glass stove tops are a prime example. Whirlpool will only cover heat fractures. I have to submit pictures of the top and, 99% of the time, the claim is rejected. Mostly because these tops break from impact or improper installation.
Point being, if you send your phone to Samsung, they may not cover it. But if you're optimistic and patient a few minutes on the phone may yield positive results.
http://m.samsung.com/us/support/service/warranty/SGH-T959HABTMB
Definitely unroot and return to stock.
SierraGT said:
Just to clear this up... I did say design flaw or manufacturers defect. I've had many phones over the last 15 years. I have never had one break in anyway except for my Samsung Epic 4g, which took a 2 story fall (while in my pocket lol) onto a very hard surface. All it did was crack the screen a bit but was still functional for the next year until my contract was renewed.
To say that I should expect a $650 dollar phone in an Otterbox case to completely break to the point of not being able to use it just by being in my pocket in normal everyday situations is RIDICULOUS.
Should consumers really expect this level of quality? Imagine if a salesperson told you this as you were thinking of buying a phone... "Now just to let you know, never keep this phone in your pocket and then sit or walk because it'll break."
If this phone breaks in peoples pockets and isn't intended to be there, then Samsung would've/should've provided holsters with the phone.
Straight from Samsung - "Offering a highly crafted design with a larger screen and improved battery life, the sleek and innovative Galaxy S4 is slimmer yet stronger, with less to hold yet more to see." Sounds like we should expect a strong, well made phone. Not a something that will break this easily. My phone looks exactly like 4 other pictures I have found of other user's broken screens... all at the exact same spot. I maintain that this is either a design flaw or manufacturer's defect. Yes, as you said - the gorilla glass is strong. I just wish they would of made the frame stronger. Then I'd still have a working phone.
Btw, I am an unabashed Samsung fanboy. TVs, last 3 phones, monitors, etc. I talked 4 different people into getting this phone after I had it. I think normally Samsung makes great products with a high level of quality but they made a mistake on this one. I'm no longer looking forward to the S5 that comes with the required fanny pack... well, not until they make this situation right.
Now... does anyone have any info on my question on returning to stock? Thanks!
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Click to collapse
***must bite tongue***
Thanks Biff. I think that's what I'm going to do.
Dave, remember to at least nibble your fingers as well next time buddy!
Sent from my Nexus 7 using XDA Premium HD app
SierraGT said:
Thanks Biff. I think that's what I'm going to do.
Dave, remember to at least nibble your fingers as well next time buddy!
Sent from my Nexus 7 using XDA Premium HD app
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Click to collapse
LOL ok, ok, nibbling fingers