[Q] Computrace Agent - Galaxy S 5 Q&A, Help & Troubleshooting

Hi all, today I noticed Computrace Agent installed on my Galaxy s5 I have looked around online and some threads on here but no one has found a way to remove it.
There has to be a way right?
I also have a G3 on EE any chance that will be effected?

jettonx said:
Hi all, today I noticed Computrace Agent installed on my Galaxy s5 I have looked around online and some threads on here but no one has found a way to remove it.
There has to be a way right?
I also have a G3 on EE any chance that will be effected?
Click to expand...
Click to collapse
as far as i can tell computrace is insurance against it getting stolen from EE. thats how they lock it up and blacklist IMEIs
so anyone actually wantinbg to remove it isnt doing a good thing. also removing it is aiding theft of the device so im pretty sure mods will lock this up

I've just found this running on my s5
I use an EE sim but the phone was bought sim-free and unlocked so why is it on my phone?
I installed the polish lollipop ROM so I wondered if it came from that but it sounds like it's been around a while
If I uninstall it I get a Google popup message saying
"Allow Google to regularly check device activity for security problems and prevent our earn about potential harm"
If I chose decline, the app still reappears after a few seconds
---------- Post added at 02:36 AM ---------- Previous post was at 02:16 AM ----------
In wondering now if the Samsung 'findmyphone' service (in security settings) uses conputrace.
If I go to find my phone and try and locate my phone, it seems to struggle/take longer if i uninstall computrace. When it auto reinstalls the find my phone can tell where it is.

jettonx said:
Hi all, today I noticed Computrace Agent installed on my Galaxy s5 I have looked around online and some threads on here but no one has found a way to remove it.
There has to be a way right?
I also have a G3 on EE any chance that will be effected?
Click to expand...
Click to collapse
It's a persistent anti-thieft solution made with samsung, it's supposed to be persistent
---------- Post added at 05:55 AM ---------- Previous post was at 05:45 AM ----------
f1ux said:
I've just found this running on my s5
I use an EE sim but the phone was bought sim-free and unlocked so why is it on my phone?
I installed the polish lollipop ROM so I wondered if it came from that but it sounds like it's been around a while
If I uninstall it I get a Google popup message saying
"Allow Google to regularly check device activity for security problems and prevent our earn about potential harm"
If I chose decline, the app still reappears after a few seconds
---------- Post added at 02:36 AM ---------- Previous post was at 02:16 AM ----------
In wondering now if the Samsung 'findmyphone' service (in security settings) uses conputrace.
If I go to find my phone and try and locate my phone, it seems to struggle/take longer if i uninstall computrace. When it auto reinstalls the find my phone can tell where it is.
Click to expand...
Click to collapse
findmyphone from Samsung uses a different service (remote controls)

Related

[Q] Camera disabled by system administrator

I am getting a popup when I try to launch my camera that says "Camera has been disabled by your System Administrator" ... has anyone else seen this, have a fix for it?
thedford said:
I am getting a popup when I try to launch my camera that says "Camera has been disabled by your System Administrator" ... has anyone else seen this, have a fix for it?
Click to expand...
Click to collapse
Hi there,
The only thing that I can imagine this would be is an application or email client that is restricting your device's capabilities. Travel to setting/security & screen lock/device administrators, and see if any applications are enabled as device admins. If so, remove the app/apps until you determine which one was stopping your camera function. Hope this helps you out
RAZR
ShadowRAZR said:
Hi there,
The only thing that I can imagine this would be is an application or email client that is restricting your device's capabilities. Travel to setting/security & screen lock/device administrators, and see if any applications are enabled as device admins. If so, remove the app/apps until you determine which one was stopping your camera function. Hope this helps you out
RAZR
Click to expand...
Click to collapse
Turns out it was our Corporate Email (Good For Enterprise). I appreciate your response.
thedford said:
Turns out it was our Corporate Email (Good For Enterprise). I appreciate your response.
Click to expand...
Click to collapse
No problem I'm open to a message if you need anymore assistance.
Sent from my XT905 RAZR M with Root access. XDA Premium
i am having the same problem except when i tried to do that it said the same thing that its blocked by the system administrator
---------- Post added at 06:50 PM ---------- Previous post was at 06:45 PM ----------
ShadowRAZR said:
Hi there,
The only thing that I can imagine this would be is an application or email client that is restricting your device's capabilities. Travel to setting/security & screen lock/device administrators, and see if any applications are enabled as device admins. If so, remove the app/apps until you determine which one was stopping your camera function. Hope this helps you out
RAZR
Click to expand...
Click to collapse
i am having the same problem except when i follow your instructions they same thing that the app is blocked by the system administrator.:crying:

[Q] What is "Samsung Denial Log Reporting Service"?

Hi,
My phone which was just sat by me doing nothing in particular (just a Facebook notification) and I see an icon I'd not seen before. I tapped on it and I am being prompted to accept a privacy policy for the "Samsung Denial Log Reporting Service"...
Err WTF is this and should I be accepting it. I'm particularly concerned as I'm on MH8 which I'm not keen on, FW status I got back to official, although of course the boot loader is still locked and gives the Knox warranty error messages if I try and downgrade.
Any ideas? A Google and forum search hasn't turned up anything which is odd, can't believe I'm the first to see this.
I'd also like to know the answer as it popped up on mine last week
Sent from my GT-I9505 using xda app-developers app
Samsung Ireland, in their facebook page (https://www.facebook.com/SamsungIreland) has been asked about the "Samsung Denial Log Reporting Service" and them said "This is genuine. It's for Samsung Knox - a new security system we are releasing for S4 and future products. You can find out more here: http://www.samsung.com/global/business/mobile/solution/security/samsung-knox"
I still need to understand what it is.
I'm not sure if I want to accept or decline...
---------- Post added at 08:10 PM ---------- Previous post was at 08:02 PM ----------
after more google search, I found a document
https://cdn.samsungknox.com/system/files/whitepaper/files/Samsung_KNOX_Glossary.pdf
and in this document, at page 7, there is written
Denial Log:
- Captures SE for Android denials in Enforcement mode on the device and uploads
them to a Samsung Server.
- These denial logs are stored on the device at:
/data/misc/audit/audit.log and audit.old).
Naturally I don't want my S4 to upload anything, anywhere.
Some news on this.
Hi.
I've just had the same message. What I found ...
Samsung Ireland Facebook : "Hi Alan, This is genuine. It's for Samsung Knox - a new security system we are releasing for S4 and future products. You can find out more here: (samsung's website) /global/business/mobile/solution/security/samsung-knox 12 September at 11:18
Me
OK. So they are releasing an enterprise level security app. Fine with that. As I my phone isn't a company phone, but a personal one, what benefit will I gain? And, therefore, do I need to install it? If so why? From samsung's website (I can't post URLs yet, so add the domain dot com manually) /global/microsite/galaxys4/lifetask.html#page=knox ... "While S4 includes the features of Samsung KNOX, the solution is activated by the IT administrators of your company. Please also note the service availability may vary by the market your company operates."
So, for a personal user, this is a pointless app. It gets installed, but never activated as I'm not using a company phone.
The Benefit: you get a secured/locked bootloader for free :thumbup:
Sent from my GT-I9505 using XDA Premium 4 mobile app
silentscreamer said:
The Benefit: you get a secured/locked bootloader for free :thumbup:
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So should I accept, and if I do what happens?
buttonpusher1 said:
So should I accept, and if I do what happens?
Click to expand...
Click to collapse
You get a locked boot loader.
dratsablive said:
You get a locked boot loader.
Click to expand...
Click to collapse
OK What are the consequences if I don't accept?
buttonpusher1 said:
OK What are the consequences if I don't accept?
Click to expand...
Click to collapse
I wonder the thing, what if we refuse to send them these logs?
The same thing has happened to me a few times now on my S4. I've just ticked the 'Do not show for 90 days' button then selected cancel.
DanCR said:
The same thing has happened to me a few times now on my S4. I've just ticked the 'Do not show for 90 days' button then selected cancel.
Click to expand...
Click to collapse
I am pretty sure I am not able to root my At&t GN3 MJ5 because KNOX is force closing the app which Kingo uploads to root.
Whenever I try ot use Kingo, I cause the "prevention information" error which tells me "an app has been force closed due to an attempt at accessing system on your device".
I have done it so many times that now after a reboot, I see the "denial log" service asking for permission to upload the denial logs.
based on info in this thread, its clear that samsung wants to know what app it is force closing (what app is trying to get root access) so that they can design future security updates to prevent us from rooting.
Really ****ty if you ask me. DO NOT allow the denial logs! **** you samsung .. I thought you were a good company but now you are just making things difficult for us. You sold me a car with a hood welded shut. (Samsung chat admits there is no way to disable KNOX security on GN3).
I wont be a samsung customer for long..
---------- Post added at 05:04 PM ---------- Previous post was at 04:15 PM ----------
Update to my last post,
I spoke with Samsung again. This time I said I'm a dev and I understand root would void my warranty but I need to do it. First they tried to help me Force close the KNOX related apps, which I did (Klingo still didnt work and the same "prevention information" notice appears each time I try), then they gave me the number to KNOX so I can ask them.
I encourage everyone to call and voice your opinion that you don't like KNOX force closing apps that it deems are a security risk, without letting us disable that "Safety" feature. Its really not for safety after all, its to make modifying our own phones more difficult.
B S!
Heres the #:
(Samsung chat)
Valerina: You contact Knox support team at 1-888-525-5442 Monday - Friday 8:00am - 8:00pm CST.
Click to expand...
Click to collapse

[Q] S5 started audibly telling me the time of day. Can't make it stop.

Phone info:
Verizon
Galaxy S5
Android 4.4.2
Stock ROM
Rooted with towelroot
My S5 audibly started telling me the time every 5-10 minutes and I can't figure out how to turn it off. The other day it started to download a female English tts voice file from Samsung. I canceled the download and ever since then, sometimes every 5 minutes, it audibly tells me the time in British accent female voice. It does not notify me of anything else by voice such as incoming calls or text messages. The phone also beeps 3 times before it tells me the time, 2 lower pitched and one higher pitched beep. I was also getting a pop up telling me to "Download high quality voice file" from the Samsung Play Store every time it would start. I finally downloaded it and then deleted it but nothing changed.
Things I've tried that didn't work:
Looked at tts settings but couldn't find anything to change.
I found car docking was running and froze it.
Is there an app that logs everything that would allow me to track this down?
Anyone have any ideas?
Try settings/system/language and input/notification readout.
See if any of the readout options have been checked.
Sent from my Galaxy S5 running NeatRom 0X1
---------- Post added at 04:08 PM ---------- Previous post was at 04:00 PM ----------
maybe uninstalling any recently added apps will narrow it down.
Only thing I can see is notification reminder beep in accessibility settings.
You can set it to beep a reminder for uncleared notifications.
Or dirty flash your rom to reset things.
Sent from my Galaxy S5 running NeatRom 0X1
Prof Peach said:
Try settings/system/language and input/notification readout.
See if any of the readout options have been checked.
Sent from my Galaxy S5 running NeatRom 0X1
---------- Post added at 04:08 PM ---------- Previous post was at 04:00 PM ----------
maybe uninstalling any recently added apps will narrow it down.
Only thing I can see is notification reminder beep in accessibility settings.
You can set it to beep a reminder for uncleared notifications.
Or dirty flash your rom to reset things.
Sent from my Galaxy S5 running NeatRom 0X1
Click to expand...
Click to collapse
Under language and input/read notifications aloud nothing is checked. I forgot to add in my original post that this is a Verizon phone. I'll try deleting the last few apps I downloaded. Thanks
Still doing it
Well, I've uninstalled the last several apps I had installed and it's still doing it. Anyone else have any ideas?
topgun260 said:
Well, I've uninstalled the last several apps I had installed and it's still doing it. Anyone else have any ideas?
Click to expand...
Click to collapse
My phone just started doing it too... only change I've made was chaning kernel.
Fix
rayone said:
My phone just started doing it too... only change I've made was chaning kernel.
Click to expand...
Click to collapse
I forgot to post back. I did finally figure it out. It was a setting in the app "AndroiTS GPS Test Free". There are several settings for voice messages and one "Enable voice messages for time" was checked. I don't know if that was the default setting or if I had changed it at some point. Anyway, I unchecked the box and all is well now!
topgun260 said:
I forgot to post back. I did finally figure it out. It was a setting in the app "AndroiTS GPS Test Free". There are several settings for voice messages and one "Enable voice messages for time" was checked. I don't know if that was the default setting or if I had changed it at some point. Anyway, I unchecked the box and all is well now!
Click to expand...
Click to collapse
Bravo Sir!
I install the Pro version last week (so I could test the speed of my electric scooter), and it randomly reads the every 5 minutes; So I might get the time @:
13:45
13:50
13:55
20:45
21:15
....
I also checked and it doesn't startup automatically.

OTP Not Coming After Pie Update?

From January 2019 when I updated my phone to Android Pie from Oreo, I have stopped receiving OTP.
Once time I cleared the messages cache and OTP came for 1 day, then it stopped coming again.
Any solution?
OTA
xdduser said:
From January 2019 when I updated my phone to Android Pie from Oreo, I have stopped receiving OTP.
Once time I cleared the messages cache and OTP came for 1 day, then it stopped coming again.
Any solution?
Click to expand...
Click to collapse
Hi, did you receive January security patch, after you updated to pie? what is you model? Mine is TA-1103... Also where are you?
If you are worried, backup what you want to keep and do a factory reset. This may fix things.
slysurfer said:
Hi, did you receive January security patch, after you updated to pie? what is you model? Mine is TA-1103... Also where are you?
If you are worried, backup what you want to keep and do a factory reset. This may fix things.
Click to expand...
Click to collapse
Yes - january patch installed.
Model is Nokia 6.1 plus - Indian version
No one knows the solution to this problem? I know Nokia phones are poorly made but still.
Hi, I read somewhere to get updates that are not automatically coming to the phone, there was a procedure Nokia suggested - Just got to find it again..
However, I found this:
Those people who are not able to update do the following steps
1. Go the play store check settings check if the phone is certified
2. If it’s not certified or you are stuck on old update take the phone the to the nearest service center of Nokia ask the service center representative to do software update and certify the phone
3. If you are stuck on old service update remove the SIM card reboot and connect to the WiFi and update the phone
Cheers
Nokia user
Have you tried a factory reset?? I assume you have not unlocked bootloader or flash any custom roms??
---------- Post added at 06:16 PM ---------- Previous post was at 05:31 PM ----------
xdduser said:
Yes - january patch installed.
Model is Nokia 6.1 plus - Indian version
No one knows the solution to this problem? I know Nokia phones are poorly made but still.
Click to expand...
Click to collapse
Hi I replied, but made a mistake, see post below your last reply.
slysurfer said:
Hi, I read somewhere to get updates that are not automatically coming to the phone, there was a procedure Nokia suggested - Just got to find it again..
However, I found this:
Those people who are not able to update do the following steps
1. Go the play store check settings check if the phone is certified
2. If it’s not certified or you are stuck on old update take the phone the to the nearest service center of Nokia ask the service center representative to do software update and certify the phone
3. If you are stuck on old service update remove the SIM card reboot and connect to the WiFi and update the phone
Cheers
Nokia user
Have you tried a factory reset?? I assume you have not unlocked bootloader or flash any custom roms??
---------- Post added at 06:16 PM ---------- Previous post was at 05:31 PM ----------
Hi I replied, but made a mistake, see post below your last reply.
Click to expand...
Click to collapse
1. Device is already certified. But OTP are still not coming.
2. Can you search the solution posted by Nokia and let me know?
3. Factory reset I want to avoid.
Something to try
xdduser said:
1. Device is already certified. But OTP are still not coming.
2. Can you search the solution posted by Nokia and let me know?
3. Factory reset I want to avoid.
Click to expand...
Click to collapse
Hi mate,
I am still looking for the specific nokia solution..
This maybe a few things to try.
1. https://www.youtube.com/watch?v=gF1KasRo2iY
2. https://www.theandroidsoul.com/how-to-force-download-android-9-pie-update-ota-update-nokia-phones/
These are similar to what i read before, if you can try them and see if they work.
slysurfer said:
Hi mate,
I am still looking for the specific nokia solution..
This maybe a few things to try.
1. https://www.youtube.com/watch?v=gF1KasRo2iY
2. https://www.theandroidsoul.com/how-to-force-download-android-9-pie-update-ota-update-nokia-phones/
These are similar to what i read before, if you can try them and see if they work.
Click to expand...
Click to collapse
Any update on finding the solution? I have tried the above but the problem still exists.
Never going to buy Nokia again in my life.
it takes time to work out
xdduser said:
Any update on finding the solution? I have tried the above but the problem still exists.
Never going to buy Nokia again in my life.
Click to expand...
Click to collapse
Hi Xd, you gotta get a 2nd device to use, while you sort out any issues.
As my 6.1 plus has an unlocked bootloader, I can do what ever i want. Flash a stock rom with NOS or flash a GSI with fastbboot.
honestly Nokia phones are no different than any other phone I have modified, they each have there own challenges. its a learning thing.
Sounds like your in australia, i will PM you my number, give me a call and then then we can get your phone going again.
Factory Reset
xdduser said:
Any update on finding the solution? I have tried the above but the problem still exists.
Never going to buy Nokia again in my life.
Click to expand...
Click to collapse
Hi XD, you can backup everything important in you phone, contacts, calls, sms etc search for backup in settings. You really need to factory reset to find out if that can fix the OTA issue. However it may also be network dependant. Can you switch sim cards?
Also, is the model of the phone TA-1083 DS????
talk soon.
Hi mate, I bought a 7 Plus a couple of days ago and faced the same problem with my banking apps. I have 3 banking apps that I needed to register on my new device and when they sent the verification codes I wasn't receiving any of them. After looking around on Google I found something that actually worked! All that resetting nonsense is what network operators and device manufacturers get you to do just so they can get through your problem quickly and mark it as solved. This is not any kind of solution you want to apply when you've just finished setting up your phone, you spend hours and hours setting up all your passworded apps, sideloaded apps, widgets, wallpapers, new launcher etc etc. There's no way you want to go through all that again!
Anyway, here's what I did. In the stock messaging app I went into the blocked contacts. To do this open the messaging app (Google's Messaging) tap the 3 dots in the top right corner and a menu will drop down, the second item on the list should be Blocked Contacts. Tap on this to open it and all the contacts you have blocked wil appear here. If you have any contacts on your list that have non-numerical details, for example I was getting texts from a fitness and health company called Banatynes and they used their company name instead of a phone number as the sender of their texts and I had blocked them. I had about 10 contacts with non-numerical details included, also some with +44 in front of their number, I took those off the blocked list too. Come out of the app and go to the App details,to do this long press on the app icon, in the menu box that appears select the settings cog in the top right corner to take you to another screen. In the lower part of your screen select App info. Now onto another screen, this time you select the Storage option and here you press Clear Cache and then Clear Storage. That's it, that's all there is to it, no rebooting, no resetting, no sacrificing 4 goats and your first born child to the Gods lol.
After I did this I went straight back to my banking apps, Tesco, Nat West and Barclaycard and finished registering them with no problems. All the OTP numbers came through instantly and the apps work perfectly. So, I hope this will help you and maybe some other people too having this issue, it's not a good look for Nokia when it's something important and necessary like this.
slysurfer said:
Hi XD, you can backup everything important in you phone, contacts, calls, sms etc search for backup in settings. You really need to factory reset to find out if that can fix the OTA issue. However it may also be network dependant. Can you switch sim cards?
Also, is the model of the phone TA-1083 DS????
talk soon.
Click to expand...
Click to collapse
Hi - This problem is now sorted. There were some contacts added in block list which I forgot about. Those few contacts blocked the OTP from everyone: every bank and service provider. Shoddy work by Android team.
This thread can be closed now. Thank you everyone.
Showing device is not cirtified just one month old phone.help please
I need nokia 6.1 plus latest update
go back to android 9
I also got the same issue
some messages including OTP one's are not coming
install android 9 and zoooommmm

S10 Beta 3 Update Issue

Hi,
After the latest beta 3 update to Android 10, my phone is asking for a password or FP to shut off?????
It has never done this before, is there a setting for this, I have looked but see nothing on this,
Thanks for any help,
Ken
This is a new feature introduced in beta 3 for security purposes. I quite like it actually. Prevents the phone being shutdown if stolen so one can use a device tracker or remotely wipe the device.
What if the battery is drained ?
Hi,
A feature I see no use for at all. Looking for a way to shut it off. Why add crap that is always on and no way to disable???
Just my 2 cents,
Ken
kenfb1 said:
Hi,
A feature I see no use for at all. Looking for a way to shut it off. Why add crap that is always on and no way to disable???
Just my 2 cents,
Ken
Click to expand...
Click to collapse
2 new settings in Developer options are :
1. Trust agents only extend unlock
2. Lock screen when trust is lost
See if either one of these is selected.
HolyHog said:
2 new settings in Developer options are :
1. Trust agents only extend unlock
2. Lock screen when trust is lost
See if either one of these is selected.
Click to expand...
Click to collapse
Hi,
Thanks, both are unchecked/off. I'll try one at a time on and see what happens.
Ken
---------- Post added at 08:01 PM ---------- Previous post was at 07:55 PM ----------
kenfb1 said:
Hi,
Thanks, both are unchecked/off. I'll try one at a time on and see what happens.
Ken
Click to expand...
Click to collapse
1. Trust agents only extend unlock When turned ON makes no difference when shutting down.
2. Lock screen when trust is lost
---------- Post added at 08:03 PM ---------- Previous post was at 08:01 PM ----------
kenfb1 said:
Hi,
Thanks, both are unchecked/off. I'll try one at a time on and see what happens.
Ken
---------- Post added at 08:01 PM ---------- Previous post was at 07:55 PM ----------
1. Trust agents only extend unlock When turned ON makes no difference when shutting down.
2. Lock screen when trust is lost
Click to expand...
Click to collapse
Turning ON makes no difference either???

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