device not working after upgrade - G2 Q&A, Help & Troubleshooting

Hello,
Yesterday I got a brand new D802, I can't tell you what kernel it is or baseband because my device isn't working properly.
the problems began after I did an upgrade from D80210B to D80210D using the LG PC Suite.
after the upgrade was done, the touch screen got very erratic and I every place I've touched wasn't the right place (it acted like it wasn't calibrated)
I've tried to flash the stock ROM again using LG Flash Tool 2014 and using both Hong Kong 32GB D80210D_00.kdz and Hong Kong 32GB D80210B_00.kdz files but it didn't do any good.
I can't enter recovery mode, I get only the Factory reset screen (which I did twice and no good either).
one more thing I've noticed is that the device doesn't recognize any SIM card I out in it, at first it recognized my SIM (I have a giffgaff SIM) and after the upgrade the boot screen suddenly showed me the Vodafone logo.
I ever tried to put a Vodafone SIM in it, but the results were the same. If I'm not doing anything, the device boot itself into a loop, I can see the first screen of the initialization but that's it.
I've managed to get it to work one time but I couldn't even operate it on a basic level and the touch was erratic.
many thanks for any help that I would get.

Ice_machinE said:
Hello,
Yesterday I got a brand new D802, I can't tell you what kernel it is or baseband because my device isn't working properly.
the problems began after I did an upgrade from D80210B to D80210D using the LG PC Suite.
after the upgrade was done, the touch screen got very erratic and I every place I've touched wasn't the right place (it acted like it wasn't calibrated)
I've tried to flash the stock ROM again using LG Flash Tool 2014 and using both Hong Kong 32GB D80210D_00.kdz and Hong Kong 32GB D80210B_00.kdz files but it didn't do any good.
I can't enter recovery mode, I get only the Factory reset screen (which I did twice and no good either).
one more thing I've noticed is that the device doesn't recognize any SIM card I out in it, at first it recognized my SIM (I have a giffgaff SIM) and after the upgrade the boot screen suddenly showed me the Vodafone logo.
I ever tried to put a Vodafone SIM in it, but the results were the same. If I'm not doing anything, the device boot itself into a loop, I can see the first screen of the initialization but that's it.
I've managed to get it to work one time but I couldn't even operate it on a basic level and the touch was erratic.
many thanks for any help that I would get.
Click to expand...
Click to collapse
Since the device is brand new as you implied, send it back for warranty. That would be the best thing to do, because chances are that even if you fix it after spending several hours on it, another issue might occur.
BTW factory reset screen is recovery mode. If you insist on keeping the device, let us know which kind of issues you are facing when trying to flash a .kdz.

vPro97 said:
Since the device is brand new as you implied, send it back for warranty. That would be the best thing to do, because chances are that even if you fix it after spending several hours on it, another issue might occur.
BTW factory reset screen is recovery mode. If you insist on keeping the device, let us know which kind of issues you are facing when trying to flash a .kdz.
Click to expand...
Click to collapse
Thanks for the reply, although it's brand new, it was bought on eBay so no can do about activating warranty and stuff.
Anyway, I tried a few more times fixing it, but gave up and put it in a lab.
I'll update next week, after it will return, what was the damage.
once again, thanks

Ice_machinE said:
Thanks for the reply, although it's brand new, it was bought on eBay so no can do about activating warranty and stuff.
Anyway, I tried a few more times fixing it, but gave up and put it in a lab.
I'll update next week, after it will return, what was the damage.
once again, thanks
Click to expand...
Click to collapse
The same like here
http://forum.xda-developers.com/lg-g2/help/strange-touch-behaviour-stock-rom-flash-t2922009

7547
rimaSamir said:
The same like here
http://forum.xda-developers.com/lg-g2/help/strange-touch-behaviour-stock-rom-flash-t2922009
Click to expand...
Click to collapse
I got the phone back from the lab and the technician told me that a screen digitizer is needed to be replaced.
Naturally, I told hime not to do that and I will send the phone back to HK to get a replacement phone.
Many thanks for everyone who tried to help me.
Ice

Related

[Q] Note 3 9005lte 16G IMEI Failure Dead needs help please

Dear all, my note 3 n9005 16G lte is currently sitting in the Samsung's service centre in Taipei city, Taiwan . Recently ive found out that my note 3 is having problems with its GPS, it wouldnt get a lock on for a long period of time (10-15 minutes), sometimes it doesnt get a lock at all, and i have tried everything restoring using odin, unrooted, gps status but no luck. So today i decided to take a visit to the local Samsung Repair centre in Taipei. The staff lady told me it will take about an hour to check for its problems and get back to me after. So i waited an hour and found out that my phone is completed dead they have lost my IMEI number due to reformatting the phone (ive tested the phone and everything seems fine except it will not detect my sim card). They give me an option to repair for a price of about 250 us dollars for placing the mother board, unfortunately due to rooting the phone ive lost all my warranties. Any help or suggestion will be extremely appreciated. Thanks in advance :crying:
My question is that are there any other ways to restore its IMEI by fixing it my self, kinda under budget right now. The phone was partial new just got it last November.
****Follow up UPDATES: Well guys the problem has been fixed(half fixed actually), lmao it turns out the guys at the samsung repair centre flashed the wrong firmware into my system have no idea how he did it, KOT49h n9005ztuenb5 this is the version he flashed into my system. After i got home from the repair centre along with my phone today i flashed the N9005ZTUENE2 via odin and voilà it all came back to normal 250 dollars saved!!!! however lost my 32 sgcard, GPS problem still exists and took them a week plus 4 pohone calls to them to get back to me. any ways i am very happy right now /cheers GO Brazil !!!!!GO Brazil GO Brazil!!!!
Tonyipad2 said:
Dear all, my note 3 n9005 16G lte is currently sitting in the Samsung's service centre in Taipei city, Taiwan . Recently ive found out that my note 3 is having problems with its GPS, it wouldnt get a lock on for a long period of time (10-15 minutes), sometimes it doesnt get a lock at all, and i have tried everything restoring using odin, unrooted, gps status but no luck. So today i decided to take a visit to the local Samsung Repair centre in Taipei. The staff lady told me it will take about an hour to check for its problems and get back to me after. So i waited an hour and found out that my phone is completed dead they have lost my IMEI number due to reformatting the phone (ive tested the phone and everything seems fine except it will not detect my sim card). They give me an option to repair for a price of about 250 us dollars for placing the mother board, unfortunately due to rooting the phone ive lost all my warranties. Any help or suggestion will be extremely appreciated. Thanks in advance :crying:
My question is that are there any other ways to restore its IMEI by fixing it my self, kinda under budget right now. The phone was partial new just got it last November.
Click to expand...
Click to collapse
I had the same problem, baseband was unknown and INEI appears as null\null.
I have flashed a new factory rom and it solve my problem.
Try to download several factory roms and flash them, it migth help.
Another option is flashing this fix:
http://www.mediafire.com/download/k32kvbgb2dc9qde/Brick_Loop_FIX_afterRestoringBackup.zip
Good luck.
sagytb said:
I had the same problem, baseband was unknown and INEI appears as null\null.
I have flashed a new factory rom and it solve my problem.
Try to download several factory roms and flash them, it migth help.
Another option is flashing this fix:
http://www.mediafire.com/download/k32kvbgb2dc9qde/Brick_Loop_FIX_afterRestoringBackup.zip
Good luck.
Click to expand...
Click to collapse
Oh god thanks bro will give that a try
****Follow up UPDATES: Well guys the problem has been fixed(half fixed actually), lmao it turns out the guys at the samsung repair centre flashed the wrong firmware into my system have no idea how he did it, KOT49h n9005ztuenb5 this is the version he flashed into my system. After i got home from the repair centre along with my phone today i flashed the N9005ZTUENE2 via odin and voilà it all came back to normal 250 dollars saved!!!! however lost my 32 sgcard, GPS problem still exists and took them a week plus 4 pohone calls to them to get back to me. any ways i am very happy right now /cheers GO Brazil !!!!!GO Brazil GO Brazil!!!!
Tonyipad2 said:
****Follow up UPDATES: Well guys the problem has been fixed(half fixed actually), lmao it turns out the guys at the samsung repair centre flashed the wrong firmware into my system have no idea how he did it, KOT49h n9005ztuenb5 this is the version he flashed into my system. After i got home from the repair centre along with my phone today i flashed the N9005ZTUENE2 via odin and voilà it all came back to normal 250 dollars saved!!!! however lost my 32 sgcard, GPS problem still exists and took them a week plus 4 pohone calls to them to get back to me. any ways i am very happy right now /cheers GO Brazil !!!!!GO Brazil GO Brazil!!!!
Click to expand...
Click to collapse
Hi there.
I follow this thread, but it is quite disappointing on the Samsung side.
I fully understand that you have rooted the device, and actually your warranty has been voided (legally).
BUT, from your story, unfortunately, it is not your mistake mate. Yes, you brought the device to be repaired regarding the GPS issue.
BUT again, not your mistakes to make it NULL IMEI. By right, the service center does the mistakes, they have to fix it without charges.
Anyway, glad to know you have fix back your IMEI by flashing the same firmware. congratulations

Help! Help! Help! Please!

Bought a OTG from China, used one, left plugged into the phone as I slept...don't know if it's the cause of my troubles to start happening, or if the Twitter app I installed at the same time is the cause.
The phone became TROUBLE and I eventually decided to try going back to stock. I did manage to get stock on but couldn't use because the phone immediately would display the dreaded "Unfortunately.......", which pops up so often that you cannot do anything. So I decided to do a full wipe from factory recovery. Since then, the phone wont power on at all! I have left it to charge overnight, all day, NO POWER!!!! I have read many similar accounts. I lost as what to do! I had ZERO power issuses before. Saw a vid where a guy says the power switch is faulty. He ordered one from eBay and replaced it. 1) I don't think it's the case. 2) don't think I wanna try soldering, etc.
Any help would be appreciated!!!
I have the 910W8 from Rogers in Canada. ODIN flashed with no problems (used the latest firmware from sammobiles for my phone) but would get that error after the flash, causing it to be unuseable. I flashed a second time and same thing. That's when I decided to do a wipe from recovery. Now it won't boot up.
Wow! NOBODY?!
kojam said:
I have the 910W8 from Rogers in Canada. ODIN flashed with no problems (used the latest firmware from sammobiles for my phone) but would get that error after the flash, causing it to be unuseable. I flashed a second time and same thing. That's when I decided to do a wipe from recovery. Now it won't boot up.
Click to expand...
Click to collapse
Cannot believe nobody has replied. I did get one of the usb things from a very nice member (i have to register myself as someone who now has one) but the phone is still not working.
Having done some confusing reading to try to fix mine but don't think i can.
Wondering if there's a good, reliable, store in the GTA (north end preferrably) that can do repair with JTAG? Wondering if there's any hope in recovering this phone. I get the impression that there's a good chance JTAG repair can bring it back to life.

Galaxy A500FU - the phone doesnt turn on

Hello, im new to this forum
Ive bought a Samsung Galaxy A5 back in September 2015 to my girlfriend.
At the time i opened the case to see if it was everything ok with it before giving it to her. unfortunately i installed oficial updates in the phone after connecting the device to the internet.
Wanting to give the phone just like ive bought it, i started to making all things wrong. i tried to reset the phone back to the factory reset (using the volume up + home + power buttons) but after that the version that was still installed was the updated one and not the factory one.
Then i tried to download the factory version from here htt p://updato.com/firmware-archive-select-model?r=&v=&q=Galaxy+A5+205 using odin and this guide htt p://updato.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin
it was installed but when the phone restarted it never turned back on again. despite being the correct version for my region i believe i installed a variant version and not the factory reset version.
I tried turning the phone on, using recovery mode and download mode keys but the phone never gave any signal again. plugin in the usb in the pc didnt work either.
I ended up buying the same phone since i wasnt able to solve the problem and her anniversary was close and ended up with an extra but damaged phone.
i never tried to get the phone to the warranty because i knew that i was losing the it the moment i tried to use odin.
is there anything else i can try to solve the phones problem? or is this problem unrecoverable?
thanks in advance
I can't tell you if your phone is unrecoverable but I think you had flashed other variant's rom causing your mobile not turning on. I don't see any a500fu on the website you posted. If possible, could you tell me which variant you had flashed. I had ever experienced a hard-brick when my device was accidentally removed while odin was flashing aboot.mbn. The solution was changing the motherboard which didn't cost much. I would recommend you to flash firmware from sammobile and do NOT use 4.4.4 firmware as few friends on this forum had experienced hard-bricks. If you want, try a usb jig.
Try warranty, you can have the chance of getting it repaired.
akil777 said:
I can't tell you if your phone is unrecoverable but I think you had flashed other variant's rom causing your mobile not turning on. I don't see any a500fu on the website you posted. If possible, could you tell me which variant you had flashed. I had ever experienced a hard-brick when my device was accidentally removed while odin was flashing aboot.mbn. The solution was changing the motherboard which didn't cost much. I would recommend you to flash firmware from ="htt p://www .sammobile.com/"]sammobile and do NOT use 4.4.4 firmware as few friends on this forum had experienced hard-bricks. If you want, try a usb jig.
Try warranty, you can have the chance of getting it repaired.
Click to expand...
Click to collapse
It must have been other variant rom.
http s://gyazo. com/7ac9dfe107976eeb802cae50a23b23a1 - here is a screenshot
Samsung Galaxy-A500FU - to get there you need to go to "updato" site (first link), place on the search "Galaxy A5" and select Portugal as "region"
There are 7 options, 6 are for locked phones to the main Portuguese operators and one for unlocked phones (i assume), because it says "Porgugal TPH" - TPH means the phone house witch is a store that sells phones and other electronic equipment.
Despite the phone not being bought at the phone house i assumed it was this rom since there was no other one and the phone is not locked to a particular operator.
Ive checked the site you provided and it as almost the same rom´s as updato and the only one that is not locked to a particular operator is TPH one.
So my only option is to use a usb jig to force the phone into download mode? will that work with or without a motherboad change?
please have in mind that the phone does not respond to any other button or combination of buttons comand and trying to charge the phones battery only produces heat at the phone and charger, nothing else happens.

Gets stuck and restarts bootlooping

So a few weeks ago I posted this Thread, where I described, that I had this problem, where my phone just gets stuck suddenly and wont do nothing, but bootlooping. I downloaded a stock rom and flashed it via Odin, but it still wouldn't boot, so I put it aside, cause I couldnt handle it while having examns.
Yesterday I went ahead and charged it and gave it a shot and it started. First things first, I activated USB-Debugging and OEM-Unlock.
Now to my question. In the other post I mentioned, that OEM wasnt unlocked, but now it is.
If the problem still occurs, do I have another possibility now with OEM unlocked, which I could try to solve the problem of having bootloops all the damn time? (At the end it wouldnt start at all, only bootlooping)
I really think this is a hardware defect, but maybe there is still the possibility, that it might be another kind of software problem, which could be solved?
Thank you guys in advance!
Hayalamm
I had the same problem, so i rooted my phone and installed a custom rom. Still had the problem of phone suddenly freezing and looping, also froze on the boot samsung logo. I took it to a shop and they said motherboard problem. Since the repair cost was too much, i went and bought a used s7 edge instead, i still have the old somewhere in the store room.
fahad_sikder said:
I had the same problem, so i rooted my phone and installed a custom rom. Still had the problem of phone suddenly freezing and looping, also froze on the boot samsung logo. I took it to a shop and they said motherboard problem. Since the repair cost was too much, i went and bought a used s7 edge instead, i still have the old somewhere in the store room.
Click to expand...
Click to collapse
Basically, I'll never buy a Samsung again, until there are no such problems anymore... Never had such a problem with oneplus or huawei..

Samsung S8+ Stuck in the boot loop, I think

Hi guys and gals
I am probably duplicating a thread for which I apologise in advance, but I have no clue for what key words I should be using to search for to find an existing answer, assuming there is one!?
I have the s8+ (SM-G955f) purchased in the UK via Vodafeon.
The battery died some weeks ago and I've had no money to be able to buy a replacement until now. I did try to use it now and again, but it last no more than a minute, but what did seem to happen is what is referred to as the boot loop saga.
I have followed other threads for instructions and downloaded Odin v.3.13 along with the varoius files (BL,AP,CP,CSC) from a zip file (G955FXXU9DTF1_G955FOVF9DTF1_VOD.zip) I was doing this late last night and do no remember which website I got it from, it took sooo long to download.
I am now at the point where I have connected the phone via USB and I have run the program and the status went to green, said 'pass' and the phone rebooted, however it is back to the Samsung welcome screen and sometimes keeps rebooting, other times, just stays there.
Where do I go from here? would it be that I have used the wrong firmware? I have never done this stuff before and have no clue, but am desperate to have a working phone as I have no money to replace it
Any advice, very welcome
If the battery went bad why flash firmware. Replace the battery
TheMadScientist said:
If the battery went bad why flash firmware. Replace the battery
Click to expand...
Click to collapse
I guess the issue was when the battery had issues, it would last maybe a minute or 2 before shutting down and then having to wait a full day before trying again. I did this for about a week as needed to get phone numbers from the phone along with some other info.
On the last occassion the phone turned on before the battery finally gave up, it seemed to go into the bootloop.
So now, I have tried various versions of Firmware via Frija and using Odin 3.13 to instal, but the phone doesn't seem to want to accept it.
The phone was originally purchase via Vodafone in the UK. I have tried VOD and BTU.
I am now in Asutralia, so have also tried TEL and VAU as have had sims from them also.. if that makes a difference?
I cannot get into the recovery mode at the moment, no clue why, just the download screen. The last time it went into recovery it kept mentioning about ATT which I don't understand as the phone has never had an AT&T connection which I think is in the USA and the phone has not been there..
Does anyone have any other suggestions? Would it be crazy to try and instal a custom OS and then revert back, or does the phone always remember the original firmware? I hope this all makes sense as this is all new to me..
Thanks in advance.

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