Song info not displaying with Bluetooth - Galaxy Note 4 Q&A, Help & Troubleshooting

Just got my Note yesterday. I switched over from a Galaxy S5.
When I would send audio to my car receiver with the S5 I would get song, album, artist information displayed on the screen no problem. This worked with both Spotify and Google Play Music, although the progress bar for songs played through Spotify would only work half the time for some reason.
Now, when I tried to do the same thing with the Note 4 I was able to get audio to play through my head unit, but none of the song, album, artist info would display on the screen. I tried with both Spotify and GPM.
My question is, is anyone else experiencing this problem? And if you are, have you managed to find a way to fix it?
Thanks

I've noticed this with my car receiver also. Previous phone was an Xperia z1 and that displayed track info fine.
Anyone else seen this? And anyone know a fix?
Thanks

Look for a firmware update for your car head unit. Had the same problem, went from note 3 to 4 and had no information transfer plus loss of controls from head unit. Firmware update fixed it.

Related

[Q] Galaxy Note 3 and car blue tooth connectivity issue

Hey guys have a very specific issue.
I have a galaxy note 3 with sprint. My car is subaru impresa 2013.
The issue is when my phone connects to the car media through blue tooth. When I turn on my car the phone pairs automatically. And the music starts playing right away. The phone determine which app to use based on a which app I used to play music last time. Right now I using the Samsung music app and Google Music app.
Issue 1
When the music is playing occasionally you hear a crackling noise for a second. Which kind of disturbs the flow of the music. I monitored the phone to see if it was any sort of notifications that would trigger the interruption but no notifications happen at that time. I also went to blue tooth settings and only enabled the media Audio profile. That did not seem to fix the issue. This lead to a the second issue.
issue 2
When the phone is playing music while connected to the car media it would stop the music and not play. At that point the phones home button stops working. So you cannot go back to the main screen unless you restart (pull the battery the power button does not work either) the phone or use the back button to the right of home button.
Issue 3
When the phone connects to the car media automatically car media does not read the song info. For example artist and title. I have to restart the blue tooth in order for that info to appear on the car media screen. This also presents you from changing songs from your wheel buttons.. basically if you can see the song info on the car screen then you can switch songs. If you cannot see the song info on the car screen then you can't use the controls to switch songs.
Please if any one know what's going on I would appreciate your input... I have few more days to swap the phone if this is hardware issue.

Bluetooth issues

I have some really weird and annoying issues with bluetooth audio on my Note 3:
1 - Basically whenever the screen turns on or off, the blutooth audio will cut off for few seconds then come back.
2 - When I use it for google map turn by turn navigation, the first seconds of the voices always get cut off, so if the direction is long, I'll hear the end. And if it's short, I won't hear anything.
Anyone else has similar issues? If so any solutions? It's driving me nuts and I'm not even sure if it's the Note 3 issue or Android 4.3. My Note 2 has been working flawlessly with the same setup for the past year. My note 3 is running AT&T stock ROM, rooted and unlocked, froze some bloatware with TB, my bluetooth headset is Jaybird Bluebuds X. thanks for any suggestions!
I had this with my old HTC EVO 3D and my pluggin BT FM Radio device. I thought it was that but my Note 3 works perfect. Nothing like what you described for me.
ItsMeOk said:
I had this with my old HTC EVO 3D and my pluggin BT FM Radio device. I thought it was that but my Note 3 works perfect. Nothing like what you described for me.
Click to expand...
Click to collapse
Which version of the note 3 are you using? is it rooted with custom rom or everything stock?
I just deleted all system & user app cache from Titanium Backup, this seems to have solved the first issue. But I still miss first few seconds of spoken direction from google navigation with my bluetooth headset. I'm tempted to do a factory reset now...
UPDATE: I did more testing and have found out more. it seems to only occur during audio stream switching. If no music or audiobook(I use different apps for them) is playing, there is no sound cut off. but if either the music or audiobook is playing, first few seconds of audio from any notification or google voice navigation is cut off.
shinew said:
I have some really weird and annoying issues with bluetooth audio on my Note 3:
1 - Basically whenever the screen turns on or off, the blutooth audio will cut off for few seconds then come back.
2 - When I use it for google map turn by turn navigation, the first seconds of the voices always get cut off, so if the direction is long, I'll hear the end. And if it's short, I won't hear anything.
Anyone else has similar issues? If so any solutions? It's driving me nuts and I'm not even sure if it's the Note 3 issue or Android 4.3. My Note 2 has been working flawlessly with the same setup for the past year. My note 3 is running AT&T stock ROM, rooted and unlocked, froze some bloatware with TB, my bluetooth headset is Jaybird Bluebuds X. thanks for any suggestions!
Click to expand...
Click to collapse
Well, that's better than the Bluetooth on my Note 3 LoL. On my Note the voice on the other end is muted every now and then when calling with a Mercedes carkit. (Comander). And... when streaming music to a high end apt-x dongle (HTC car A100) I get some gaps in the music
Never ever had any problems with the same configuration with a gazillion other Android phones
Firmware: international J7
For my note too, MJ7 rom , I have BT- streaming music and sometimes is starts jitterining and cut outs some times, it note my bt car radio that was problem, cause my friends xperja j work flawlessly. Shame with mi6 rom too before it got updated.
This is very annoying for the most expensive and best phone available!
Same on you samsung!
please if you find a solution contact me!
Thanks for this info. I'm choosing between the Note 2 and Note 3 and will go APTX exclusively. Worrying that it cuts out like that.
When it works, what about the actual audio quality with APTX? Have you listened to high resolution FLAC files, and can you tell a difference with the Note3 and APTX on?
having the same problem, really sucks
hi, i having same problem where when i play native default music player and google map at the same time, first seconds of the voices always get cut off, here what i try using apps
music player
MX player, Poweramp player, and native default music player
map navigation
google map and waze
so if try it with native music player, or Poweramp, and google map or waze, first seconds of the voices gets cut off. all the combination would not work,
but if i try mx player and google map or waze, it works fine, but no songs information will display on the car screen, ie singer, alubm, etc wrong show on the car screen, and music control on forward and back etc, but it work, i don't know how to fix this? anyone have find solution ?
shinew said:
I have some really weird and annoying issues with bluetooth audio on my Note 3:
1 - Basically whenever the screen turns on or off, the blutooth audio will cut off for few seconds then come back.
2 - When I use it for google map turn by turn navigation, the first seconds of the voices always get cut off, so if the direction is long, I'll hear the end. And if it's short, I won't hear anything.
Anyone else has similar issues? If so any solutions? It's driving me nuts and I'm not even sure if it's the Note 3 issue or Android 4.3. My Note 2 has been working flawlessly with the same setup for the past year. My note 3 is running AT&T stock ROM, rooted and unlocked, froze some bloatware with TB, my bluetooth headset is Jaybird Bluebuds X. thanks for any suggestions!
Click to expand...
Click to collapse
I have the EXACT same problem...no solution yet unfortunately...Ive never had it not working on any other device...my Galaxy s3 it worked flawlessly!!!!!
yan1000 said:
hi, i having same problem where when i play native default music player and google map at the same time, first seconds of the voices always get cut off, here what i try using apps
music player
MX player, Poweramp player, and native default music player
map navigation
google map and waze
so if try it with native music player, or Poweramp, and google map or waze, first seconds of the voices gets cut off. all the combination would not work,
but if i try mx player and google map or waze, it works fine, but no songs information will display on the car screen, ie singer, alubm, etc wrong show on the car screen, and music control on forward and back etc, but it work, i don't know how to fix this? anyone have find solution ?
Click to expand...
Click to collapse
Dirtylarry11 said:
I have the EXACT same problem...no solution yet unfortunately...Ive never had it not working on any other device...my Galaxy s3 it worked flawlessly!!!!!
Click to expand...
Click to collapse
I've tried both custom & stock rom based on several variant of the 4.3 roms, they all have this issue so eventually i just gave up.
The good news is that I'm running on Kitkat 4.4.2 now, both rooted and stock seem to have fixed the issue, bluetooth audio switching is extremely fast(along with everything else) and no cut off.
hope the new kitkat will fix it
hope the new kitkat will fix it, i'm waiting for the t-mobile to release it, hopefully soon, also i tested on the samsung mega 4.2, it works perfectly, so it just 4.3 version , thanks for the information.

Bluetooth Communication to Head Unit (Metadata Problems)

I have any issue with Metadata transfer ( Contacts, Station ID, Track Name, Artist, etc...). being communicated to the head unit display in my vehicle. It is very hit and miss. I would say 25% of the time it works properly. The other 75% nothing or my screen display will get stuck with say... the previous track played.
Anyone else have this issue? I have a Sony head unit. It works perfectly fine with my m8 and wife's 2014 Moto X.
I'm having bt connection issues with my vehicle bt system. After pairing, it will connect/disconnect over and over. Once in a while it will keep the connection, but usually it disconnects immediately. Other phones have worked fine with this car. Very frustrating. I'm going to try re-pairing to see if that helps.
windplr said:
I'm having bt connection issues with my vehicle bt system. After pairing, it will connect/disconnect over and over. Once in a while it will keep the connection, but usually it disconnects immediately. Other phones have worked fine with this car. Very frustrating. I'm going to try re-pairing to see if that helps.
Click to expand...
Click to collapse
I also am having the same issue, I tried re-pairing twice today before work without any result. One thing I have not done is update my head unit to the newest firmware, not sure if it will make a difference but will be my next step.
I have yet to have any of the data transfer to my head unit since receiving my phone. Will keep on researching and see if I can find out anymore details that may be able to help us out.
Try re-pairing. My Honda factory head unit had issues like mentioned until a re-pairing finally stuck. And update firmware if possible. Sucks but bt is still finicky in cars.
Hi all, I can also add my Ford focus (2010) touchscreen navigation unit to the trouble list. My previous devices worked fine but the music information from Google play music doesn't show onscreen. I've made some calls using it and listened to some music but the info never shows.
Sent from my XT1572 using Tapatalk
Ive spotted an entry on motorola's forum HERE. Looks like possibly a known bug??
I too, have a strange bluetooth problem with my car but it has nothing to do with metadata. When pairing the device initially, the bluetooth works great and the songs play clearly with metadata properly displayed. After leaving my car for a while and returning with my phone in my pocket, bluetooth is supposed to automatically resume playing when the car is turned on. It does, but the resulting sound is horrible. The bluetooth system kind of skips around the track and plays the songs very choppily. The only way to fix this is by disconnecting the bluetooth on my phone and reconnecting it, but I don't want to do this every time I enter my vehicle. The system worked fine with my Galaxy S4. Does anyone have a possible solution?
Spike96 said:
I too, have a strange bluetooth problem with my car but it has nothing to do with metadata. When pairing the device initially, the bluetooth works great and the songs play clearly with metadata properly displayed. After leaving my car for a while and returning with my phone in my pocket, bluetooth is supposed to automatically resume playing when the car is turned on. It does, but the resulting sound is horrible. The bluetooth system kind of skips around the track and plays the songs very choppily. The only way to fix this is by disconnecting the bluetooth on my phone and reconnecting it, but I don't want to do this every time I enter my vehicle. The system worked fine with my Galaxy S4. Does anyone have a possible solution?
Click to expand...
Click to collapse
Is it continuous or does it stop skipping after a few seconds? Occasionally mine skips erratically, I'm guessing buffering then corrects itself. Every once in awhile I have to manually connect after turning off my car.
@rbiter said:
Is it continuous or does it stop skipping after a few seconds? Occasionally mine skips erratically, I'm guessing buffering then corrects itself. Every once in awhile I have to manually connect after turning off my car.
Click to expand...
Click to collapse
It is continuous. Only way to fix the skips are by reconnecting manually. Doesn't correct itself unfortunately.
Hmm the only things I have noticed are that it takes quite a long time to pair and it doesn't like to automatically start up spotify. Occasionally the track data will not come up right but unlocking the phone and opening the music app usually fixes it. My GS3 with lolipop had the same issues though so I am thinking it may be more of an Android issue than a device issue.
We have Moto's attention on this bug. Please head over to the Moto Forum https://forums.motorola.com/posts/b7b030ee52
They want some Bluetooth logcats. So they can fix the issue. Thanks!

crackling on bluetooth streaming, newest Joying JY-UOS04P4 8.0 4GB/32GB

Hello all
I was wondering if anyone has this head unit, Joying 6.2 Inch Single Din Car Radio Android 8 Oreo 4GBRAM 1 Din Touch Screen Audio System, I just installed it. (sorry can't post link)
Many things seem to work ok, but when streaming from the audio player from my iphone 6s+ 11.3ios, it crackles predictably at various parts in a song. For instance, one song, which plays cleanly on my subaru stock hu, crackles crazily at exactly 15 seconds in. I actually suspected the audio file. Other audio files stop playing within a few seconds.
This is pretty disappointing, this is one of the main functions of this HU for me. I am looking into updates, but I bought an Oreo HU with the hopes the OS would have stable functions of at least the most used functions. Just wondering if anyone out there is experiencing this type of thing on 8.0 with the joying 4GB versions. Thanks
Did you ever get this sorted out I am looking at the same unit
edie209 said:
Did you ever get this sorted out I am looking at the same unit
Click to expand...
Click to collapse
I think so. It looks like the problem was playing media I did not have fully downloaded. So the player was making itunes download the media I own from itunes but didn’t have fully downloaded. While it was doing that, it was hitting bluetooth and wifi pretty hard and I heard cracking and stopping.
Streaming media that lives on the device worked fine. Spotify for some reason did not do this, so this was probably something to do with apple IMO. I am enjoying this head unit except for how light it is in full sun, its in an open top car.
thanks for letting me know. I have now ordered one.

Atoto

I have a A6 if i remember correctly. I have never been able to stream music from my Samsung phone to this unit to the app i want. It by default goes to the phone apps music player and the volume and sound is low and terrible. I want it to play to my youtube music, or what ever online music player im using.. That way i can update my playlists while im in the house and do not have to sit in a wifi and wait for the Atoto to update play lists... seems to take forever..
What does the reseller suggest
All they have ever done is send me firmware updates that have never fixed the issue... After they send the update they are of no help

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