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so i sent my tablet in 3 consecutive times in the last month to fix a screen lift, which turned into more screen lift, then broken touchscreen, it is in for the third time right now and my tablet has devalued quite a lot(since the new 32gb variant came out)
does asus offer any kind of compensation for this? even if its like a tiny extended warranty(i mean seriously, when does a normal RMA last for a whole month and 3 consecutive times..)
does anyone have any experience with this? should i be asking them for a refund now(since theyve had my tablet in for 2 weeks since it got into their hands this time, it's just been sitting there waiting for new parts)
Haha no I highly doubt you will get any compensation.
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brooksyx said:
Haha no I highly doubt you will get any compensation.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
im pretty determined, already made a post on their facebook asking whether or not they offer this sort of thing... will update when they respond(if at all)
since it isnt exactly my fault that their repair center was so incompetent that i have to send the same thing back 3 times in a row to get it fixed(and im not even sure if it'll get fixed when it gets back to me)
Ask for a refund...or tell them to give you a free upgrade. Can't hurt to try. 3 returns for same problem is ridiculous.
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Warrior1975 said:
Ask for a refund...or tell them to give you a free upgrade. Can't hurt to try. 3 returns for same problem is ridiculous.
Sent from my Nexus 7 using xda app-developers app
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posted a little something for them on their facebook, hopefully ill get a reply on monday $
and yes..it was very annoying especially because their reps hangs up on me alot...on top of that i have to ask for a label and wait several days(if not an entire week) for shipping label(only after the first rma)...
its in for the third rma right now and im hoping they will fix it this time-.-(2 weeks since when it got in, theyre waiting for parts apparently)
These companies deal with thousands of RMAs every year. No offense but one person crying about it isn't going to get you any money.
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brooksyx said:
These companies deal with thousands of RMAs every year. No offense but one person crying about it isn't going to get you any money.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
What makes you think that? That's why they have customer service...much bigger companies with more products listen to their customers. If everyone thought. Like you these companies would.**** all over consumers. They are wrong and they should do something for him.
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Warrior1975 said:
What makes you think that? That's why they have customer service...much bigger companies with more products listen to their customers. If everyone thought. Like you these companies would.**** all over consumers. They are wrong and they should do something for him.
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
Haha you guys crack me up. If you get a penny out of Asus I will eat my words.
Sent from my Galaxy Nexus using xda premium
Not saying he will but its worth a shot. I've received things from companies when they screwed up. I had a heated seat short out in my BMW. Had to wait 3 weeks for a seat from Germany. Car was driveable but I coukdnt adjust my seat. Not a big deal at all. They paid my lease for the month. I have a few other stories like that and know plenty of people that have been treated fairly. Ever heard the saying "the squeaky wheel gets oiled"
Doing something would also include giving a refund. I'm not saying just pay him money. Return, free upgrade to 32gb, even a free case.
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brooksyx said:
Haha you guys crack me up. If you get a penny out of Asus I will eat my words.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
i thought of that, which is why i asked for help on their facebook page, instead of their hotline
big companies like this one cares a lot about their public image..imagine seeing people complaining about 1 month rmas on their facebook page, sales will definitely drop
AznDud333 said:
i thought of that, which is why i asked for help on their facebook page, instead of their hotline
big companies like this one cares a lot about their public image..imagine seeing people complaining about 1 month rmas on their facebook page, sales will definitely drop
Click to expand...
Click to collapse
Baby wanna bottle? A big baby bottle!
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slimdizzy said:
Baby wanna bottle? A big baby bottle!
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Click to collapse
most intelligent and useful post ive seen in my life
./end sarcasm
Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7
Bump
Sent from my Nexus 7
First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
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Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
Click to expand...
Click to collapse
generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Click to expand...
Click to collapse
Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
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Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
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I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
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Click to collapse
I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
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Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
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Click to collapse
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
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Click to collapse
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
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borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault
Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
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Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
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How the hell do you crack the screen pressing the power button!?
Exactly. But it happened.
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Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
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Use the search bar.
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I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
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Click to collapse
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
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hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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Click to expand...
Click to collapse
Doubt it.
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---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
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Click to collapse
There are a lot of elitists here but way more helpful folks. Luck of the draw really.
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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Click to expand...
Click to collapse
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
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Click to collapse
You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
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+100
filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
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Click to collapse
No, my USB port was acting faulty on the one I have now.
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
Click to expand...
Click to collapse
The 15 day policy is for a refund. Then a 1yr replacement policy.
Sent from my Nexus 4 using xda premium
Yeah 1 year Warranty is standard on almost every electronic device
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Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
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Click to expand...
Click to collapse
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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Click to expand...
Click to collapse
True I thought I was going to get a refurb but I guess not, I'm not complaining lol
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I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Call them up for a replacement, they are really good
Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..
Today I notices a crack under the Spen on the silver bezel, I immediately started searching forums, I'm 100%sure that I haven't dropped my device, I take care of it like baby, what's wrong with it ? anyone has that problem ?
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Welcome to the club ☺
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juliano76 said:
Welcome to the club ☺
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Click to expand...
Click to collapse
what can I do ? should I bring to service center ? I live in Georgia, need your opinion guys...
Sent from my SM-N900 using XDA Premium 4 mobile app
If you actually care enough and have warranty you could always send it in.
Me personally if that was me I would just wait for the Note 4 to come out in 3 months.
Arbiter7 said:
If you actually care enough and have warranty you could always send it in.
Me personally if that was me I would just wait for the Note 4 to come out in 3 months.
Click to expand...
Click to collapse
Yes but my warranty is now void don't know what to do, should I bring or not... As I said I live in Georgia and here is not an official Samsung
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bekasulaberidze said:
Yes but my warranty is now void don't know what to do, should I bring or not... As I said I live in Georgia and here is not an official Samsung
Sent from my SM-N900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Are you sure it's void? There is a manufacturer warranty of 1 year and the Note 3 hasn't been out for a full year yet and if there isn't a nearby Samsung store you can always just mail it but expect to wait 3-4 for weeks for a new Note 3.
Your probably just better off waiting for the Note 4 to come out since it isn't really a serious problem, you could always cover it with a case too.
Arbiter7 said:
Are you sure it's void? There is a manufacturer warranty of 1 year and the Note 3 hasn't been out for a full year yet and if there isn't a nearby Samsung store you can always just mail it but expect to wait 3-4 for weeks for a new Note 3.
Your probably just better off waiting for the Note 4 to come out since it isn't really a serious problem, you could always cover it with a case too.
Click to expand...
Click to collapse
I have rooted my phone and I mean knox warranty, as I said I live in Georgia (Europe) and I don't know, now I only need your opinion here is not official Samsung...
Sent from my SM-N900 using XDA Premium 4 mobile app
same issue. I take care of my N3 like an egg and still the bezel got the hairline crack. I bought some slickwraps crabon fiber and now its covered.
I read your thread and decided to check mine. It looks like there's a thin line right above the spen. But it's so straight it actually looks like a seam and like it belongs there.
I'm not freaking out about it. I take good care of my Note, but you're never going to keep it perfect.
My suggestion to OP, just roll with it bro.
Techngro said:
I read your thread and decided to check mine. It looks like there's a thin line right above the spen. But it's so straight it actually looks like a seam and like it belongs there.
I'm not freaking out about it. I take good care of my Note, but you're never going to keep it perfect.
My suggestion to OP, just roll with it bro.
Click to expand...
Click to collapse
thank you bro for your opinion, I take care my note like a baby and every technic lover wants perfect phone, yes I wouldn't take care if I drop my phone, but actually I don't know how this scratch appears and one thing, when it vibrates it has horrible sound, I think that if I bring to service center I have not got any chances...
Sent from my SM-N900 using XDA Premium 4 mobile app
If a hardware manufacturer can void a warranty for physical external faults all because of the software you use. Sounds to me that your countries laws need a little poking.
Here in Australia, root or no root, we would get it repaired under warranty.
Actually, talking about bezel, my bezel developed a crack under the volume rocker, never dropped and always in a case, my Note should be perfect, but it appears the mechanical use of the volume control has somehow damaged the bezel. Poor design? I know my local retailer will get it fixed (they told me they will), I just don't want to be without my phone for 2 weeks, will get my spare Note1 (loaned out) back soon and then the Note3 can go to the doctors.
Nianfur said:
If a hardware manufacturer can void a warranty for physical external faults all because of the software you use. Sounds to me that your countries laws need a little poking.
Here in Australia, root or no root, we would get it repaired under warranty.
Actually, talking about bezel, my bezel developed a crack under the volume rocker, never dropped and always in a case, my Note should be perfect, but it appears the mechanical use of the volume control has somehow damaged the bezel. Poor design? I know my local retailer will get it fixed (they told me they will), I just don't want to be without my phone for 2 weeks, will get my spare Note1 (loaned out) back soon and then the Note3 can go to the doctors.
Click to expand...
Click to collapse
Well I must try and bring to service center, thank you very much guys for helpful answers from a little country Georgia.
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I've kept my Note 3 in great condition too, but there's a massive crack above the s pen on mine too.
I tried to get an s3 I had with a crack repaired and they told me they can't cover it because it's physical damage. Considering I'm rooted I can't be bothered to take them to small claims court over it. Although I should...
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SirCanealot said:
I've kept my Note 3 in great condition too, but there's a massive crack above the s pen on mine too.
I tried to get an s3 I had with a crack repaired and they told me they can't cover it because it's physical damage. Considering I'm rooted I can't be bothered to take them to small claims court over it. Although I should...
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Click to expand...
Click to collapse
I'm going to service center tomorrow and I'll use directive 1999/44/CE and fsfe... yes it is physical damage not caused by me
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On dark backgrounds or pages, sort of low on the screen, I always see a blueish blob apart from the rest of the screen. I've read that could be from pressure but I'm not very sure.. Any ideas? It's fairly annoying.
Sent from my XT1575 using XDA Free mobile app
succumbtothegreater said:
On dark backgrounds or pages, sort of low on the screen, I always see a blueish blob apart from the rest of the screen. I've read that could be from pressure but I'm not very sure.. Any ideas? It's fairly annoying.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
I had this on both my Nexus 5 and Nexus 7. Those are generally caused by too much pressure on the screen. And apparently happened from the back side of the phone also Did your phone arrived like this?
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Mine just started doing it. My spot is redish/pink. It's about a millimeter or 2 in diameter. Can't take my eyes off of it!!!!
TrenchKato said:
I had this on both my Nexus 5 and Nexus 7. Those are generally caused by too much pressure on the screen. And apparently happened from the back side of the phone also Did your phone arrived like this?
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I've had the phone for a month and I just noticed it a few days ago, so I'm not quite sure if it arrived like this
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What did you end up doing? I have a replacement coming. Thing that sucks is it only appears once in a while and I've had issues with refurbished phones in the past, not from Motorola.
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jiggyb21 said:
What did you end up doing? I have a replacement coming. Thing that sucks is it only appears once in a while and I've had issues with refurbished phones in the past, not from Motorola.
Sent from my XT1575 using XDA Free mobile app
Click to expand...
Click to collapse
I tried chatting with a Moto rep online a week or so ago, told me to email him and I did, nothing back. I'm gonna call today and actually talk to someone. For me it's always there and it's a deal breaker. I've not heard about many others having this issue so I'm sure it's scant among devices but I'm worried about a refurbished phone having issues. But I'm gonna try calling and see what I can do. Do you have the regular manufacturer warranty or Moto Care?
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Regular warranty and I "resolved" it in 10 minutes via a chat session. I just explained the issue and they offered me a replacement right away. I paid $25 for expedited replacement which entails them sending me a refurbished (shipped in 5-6 days) with a $300 hold on my CC and then I have 5 days to return busted phone. That was on the night of the 20th. I'm giving them the benefit of business days and the weekend and hopefully it ships within a few days. I too am Leary of a refurbished phone.
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jiggyb21 said:
Regular warranty and I "resolved" it in 10 minutes via a chat session. I just explained the issue and they offered me a replacement right away. I paid $25 for expedited replacement which entails them sending me a refurbished (shipped in 5-6 days) with a $300 hold on my CC and then I have 5 days to return busted phone. That was on the night of the 20th. I'm giving them the benefit of business days and the weekend and hopefully it ships within a few days. I too am Leary of a refurbished phone.
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Click to expand...
Click to collapse
I never got around to calling but, tomorrow I will call, hopefully I'll be able to get a refurbished device. If it at least works as a supposed to, refurbished shouldn't be that bad.
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No it shouldn't be at all. In another thread I posted that I had 2 LG G4's in a row with radio issues that left a bad taste in my mouth.
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jiggyb21 said:
No it shouldn't be at all. In another thread I posted that I had 2 LG G4's in a row with radio issues that left a bad taste in my mouth.
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Click to expand...
Click to collapse
Question - was yours previously rooted before sending it in? I don't know if having an unlocked bootloader can screw with warranty claims but if you know, that'd be really helpful
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