Database Users

Network sim unlock pin tmousa?

I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.

11PCX said:
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
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IMO you should contact one of the ebay's unlockers and check if your IMEI is unlockable(it is cheap to unlock, about 2-5US$).

11PCX said:
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
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Did you give them imei number shown in the phone software (not the back)?

Wow thanks for the eBay tip! Just paid for the code so waiting for it now... I thought this was a different type of lock. I thought the Rom itself (tbd sense) unlocked the phone to other networks but I tried a wipe and re-flash and it was still locked so I should have asked the question sooner. Will post the result.

11PCX said:
Wow thanks for the eBay tip! Just paid for the code so waiting for it now... I thought this was a different type of lock. I thought the Rom itself (tbd sense) unlocked the phone to other networks but I tried a wipe and re-flash and it was still locked so I should have asked the question sooner. Will post the result.
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Also just so you know it was not the sim card you put in it that placed a lock on the device to just use T-Mobile. The lock was on the device from factory, all US cellular providers do this to all devices they sell. It is a effort by the providers to keep you from changing providers so easily. They figure if you have to buy another device to change providers you would not be so willing to change to another provider because it will hit you in the pocket book harder. It is a very under handed practice in my opinion and should not be illegal. We pay for ower devices and should be able to use them how we want and with what ever provider we want. But then again we live in the worlds greatest country right.......what a joke.

I have had an HD2 since they first arrived at T-Mobile. As stated, all phones in the US are carrier locked by default.
It was easy for me to have mine unlocked. I called T-Mobile and told them I would be traveling out of the country. I asked for the unlock, gave them my IMEI, and serial (maybe). That was all it took. I got a text message with the code.

used galaxy s4 won't activate

okay so i got the used galaxy s4 sprint from somebody, and it won't activate.
esn came up clean, but they said it won't activate due to some reason.
it' snot like someone is activated on that phone.
but the sprint told me that there is one weird thing he found.
when i go to about device > status > network says "samsung" not sprint
It might be an unlocked version. and i have no idea what that mean.
because sprint don have unlocked phone.
help me someone

I see that your phone number isn't programmed into the my number field and your MIN number isn't assigned either. I'm not on 3g at the moment so I don't know if the evdo rev a mode is the same mode as Sprint. Looks like you have a sim card in it because it's setting a tower. The phone's serial number needs to be programmed to your account and update the profile and prl and possibly needs the provisioning to be updated. A real Sprint employee could tell you what needs to be done correctly. I don't think unlocked phones, per se, run on evdo. That's odd that they can't give you a definite answer why they can't activate it. Take it to a different Sprint store.

Did you try doing a ##786# reset?

The phone might have been used on a prepaid service and was flashed.

Try a factory reset if it still won't activate take it to a sprint store.
Sent from my SPH-L720 using xda premium

2 things:
1) Flash the one click restore for Sprint and see if that fixes the carrier name.
2) If #1 doesn't fix the activation can you provide the error message?
Also, make sure the MEID matches between screen and back of the phone (behind battery).
If that doesn't that could also explain things.

I'm having the exact same problem. I was going to flash the phone to boost because sprint wouldn't activate, but I can't update the profile or prl. It when I try it just seems to activate hands free activation which fails.

How to get read of activation not completed message process? Due to such a kind advice on this board I got the phone to work with GSM and do not need Sprint service on it. Thanks

and nsnuyc
I would do what garwynn said double check the MEID inside the settings versus the tag located under the battery. Also confirm that the phone wasnt blacklisted after you purchased it. I have seen shady deals where you buy a clean esn phone as soon as you walk away with it the person calls Sprint on the spot and reports it lost/stolen. Where did you verify the MEID was clear directly through Sprint CS or a third party website like swappa or checkesnfree?

[Q] Unlocking a s5 that's still activated with sprint?

I just bought a galaxy s5 off craigslist and verified the imei # on swappa.com and it said it was ready to activate. But it turns out it's still on someone's account. I don't think it's stolen cause the guy at sprint said the last name on the account was the same as the person that sold it to me. It didn't have a SIM card in it so I couldn't tell it was still activated.
So is there anyway I can still unlock it and use it with verizon cause the girl I bought it from keeps acting like she is getting it removed but the account is in her grandmothers name and she is really sick

Neil_615 said:
I just bought a galaxy s5 off craigslist and verified the imei # on swappa.com and it said it was ready to activate. But it turns out it's still on someone's account. I don't think it's stolen cause the guy at sprint said the last name on the account was the same as the person that sold it to me. It didn't have a SIM card in it so I couldn't tell it was still activated.
So is there anyway I can still unlock it and use it with verizon cause the girl I bought it from keeps acting like she is getting it removed but the account is in her grandmothers name and she is really sick
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A Sprint S5 will not work on Verizon, so even if you could unlock it while it's still activated on a Sprint account, it wouldn't do you any good.
Unless the person you bought it from is willing to refund your money, you're stuck with a phone you can't use.

bsweetness said:
A Sprint S5 will not work on Verizon, so even if you could unlock it while it's still activated on a Sprint account, it wouldn't do you any good.
Unless the person you bought it from is willing to refund your money, you're stuck with a phone you can't use.
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Damn. We'll is there anything I can do to make it able to be activated on any network so I can sell it and hopefully get my money back? Other than just selling for parts witch I might end up having to do anyway

well she deactivated the phone and I got the MSL code from sprint and Verizon says they can activate it if I got it flashed to Verizon's software but now the problem is version dosent flash phones

Neil_615 said:
well she deactivated the phone and I got the MSL code from sprint and Verizon says they can activate it if I got it flashed to Verizon's software but now the problem is version dosent flash phones
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You would also need the IMEI number to be entered into Verizon's system in order to access their CDMA network, and Verizon does not add non-Verizon phones to their system for that.
If she deactivated the phone, I would just sell it.

I have a similar problem with my galaxy S5 from sprint. I was told from 2 different sprint call center people that with the MSL code (which I already got) the phone can be used with another domestic company and also international.
From that point I started an account with T Mobile, but when I inserted the SIM card into my phone it doesnt recognize it and obiusly have no signal.
Ive tried different methods to get the phone into the GSM frecuency, even accesing to the Hidden Menu and choosing ONLY GSM FREC, tried to add an APN, and now I'm thinking to install a g900t ROM to make it work...
If anyone here can help me out with this or refer me to a thread that could help, I will appreciate that

[SOLVED] Total Wireless (Verizon MVNO) - New Phone / Same SIM

I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!

adamshumpisxxx said:
I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
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As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.

redman321 said:
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
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OK, cool. Thanks! Do you have experience with this? I ask because I have not seen anywhere on the website where I can edit the existing IMEI in my account. All I see is their Compatibility Checker.

Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance

redman321 said:
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
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Well, I do appreciate the effort! That's more than I could find. When my new Moto G5 Plus comes in I'll pop my existing SIM in and go from there. I figure if it doesn't work I'll just play stupid, tell them my phone was working then all of a sudden it isn't and make them fix it. Worst comes to worst, I have to buy a new SIM for a dollar or whatever. Thanks again! I'll report back here with the conclusion

I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.

dmeeks72 said:
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
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I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.

adamshumpisxxx said:
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
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Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.

dmeeks72 said:
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
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Can you post a screenshot or something? Nothing you're saying is even remotely on this site. Are we talking about the same company?! Also, I just got a hold of them and now they are demanding I buy a new SIM card because apparently I can't transfer service to a new phone. That makes ZERO sense. Do you have to be UNDER a certain IQ to work for this company or what?!

So the verdict is in. With Total Wireless you CAN pop out the SIM from your old phone and put it into your new one BUT...there is an issue. The old phone's IMEI stays associated with the SIM you just put into your new phone. That will never be an issue should you just put the phone into the "old phone drawer" but it MAY become an issue if you sell or give away your phone to be used with Verizon or another Verizon MVNO. From what I gather, that IMEI will show as in use and not allow another user to register it with a new SIM. Will it matter if you go with AT&T, T-Mobile, Sprint, etc...? I'm unsure but from what I gather, I doubt it. The really dumb part about this whole thing is Total Wireless's unwillingness to just unregister the old IMEI from your current SIM and register a new one. From speaking to a Verizon representative this is totally possible but Total Wireless refuses to do it. Instead they demand you buy a new SIM card. I assume this is from complete ignorance as their CSRs are almost completely inept. It's the best "bang for your buck" company to go with when you want / need Verizon service but if you need help...may the force be with you. Put it this way...They didn't even know what an APN was and insisted it was only a single word long (not even the right word).

I have two Moto G5 Plus's that I bought from Best Buy on the same day at the same time. I checked both IMEIs about 2 months ago to see if they were compatible both where. Now that my auto for ATT Gophone got turned off in time bought the CDMA sim kit. I went online to activate. Total Wireless said one is compatible and one is not. I called customer support and talked to a supervisor still got same thing. Was told if the phone wasnt activated on VZW then it would be unable to work. I told her both have been on ATT since day one. WTF! So looks like I am staying with ATT.

Unblock from T-Mobile?

I bought my phone used from a guy who said it was paid off. He even called T-Mobile to verify. I've been using the phone just fine for 3 weeks, but today my phone isn't working. It says phone not allowed for voice. I checked the IMEI number on swappa and it says it's on the whitelist, not blacklisted or reported stolen. But T-Mobile's site IMEI checker says the phone is blocked by T-Mobile and to contact them. I contacted them, but they need the original owner of the phone to call to get it unlocked. If it's a simple unlocking... can I just sim unlock using the guides here on xda to get the same result? Or do y'all think since it is associated with the IMEI number that it has to be cleared through T-Mobile's side of things too? I do not have T-Mobile but I have Mint Mobile who uses T-Mobile towers. Any info appreciated. Thanks.

I'm not aware of anyway to get the phone unblocked, as it's blocked by IMEI. I would try my best to get the original owner to call T-Mobile and give permission to unlock the phone from their service.

Pain-N-Panic said:
I'm not aware of anyway to get the phone unblocked, as it's blocked by IMEI. I would try my best to get the original owner to call T-Mobile and give permission to unlock the phone from their service.
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That's what I was afraid of... Well, I'm trying to get back in touch with him and get him to call. Thanks.

So when I run a blacklist check by IMEI number it says clean and on whitelist... Not on global blacklist. The only site that says it's blocked is TMobile. Does this mean it could potentially be used on another carrier? Obviously I would have to go through the process of flashing it to international rom and sim unlocking, but is there a chance that it would eventually be blacklisted completely? Or will TMobile simply only block it from being used on TMobile like it seems to be now?