I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
adamshumpisxxx said:
I am switching from my old Nexus 6 to a brand new Moto G5 Plus. I am with the carrier Total Wireless which is a Verizon MVNO. Their cellular service and pricing is excellent. Their CSRs are low functioning. What I want to know is if I can just pop out the SIM from my old phone and put it into my new one without any issues. They both take the same size SIM and they're both compatible with Verizon. I won't have to buy a new SIM card or anything like that, will I? I ask because a CSR told me that the SIM cannot be removed and is part of the phone so I would have to buy a new one. Yeah...I know. It was painful. I just left the chat. Thanks in advance for the help!
Click to expand...
Click to collapse
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
redman321 said:
As long as sim is not locked then you should be able to put it in the g5+, log in to your total wireless account on WiFi and input your IMEI or MEID (which ever is longer) into your account for that SIM, and boom your rocking. You might not even have to do all that sometimes popping the SIM in just works.
Click to expand...
Click to collapse
OK, cool. Thanks! Do you have experience with this? I ask because I have not seen anywhere on the website where I can edit the existing IMEI in my account. All I see is their Compatibility Checker.
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
redman321 said:
Sorry I just assumed, not helpful I know that's just how it's been for me with other. Carriers. Sorry about to bad answer. Sounds like they must lock the SIM to the phone.
https://www.reddit.com/r/NoContract/comments/4zzx47/total_wireless_sim_swapping_and_tethering/
According to that you can just pop in the Card though.
Sorry I couldn't be of more assistance
Click to expand...
Click to collapse
Well, I do appreciate the effort! That's more than I could find. When my new Moto G5 Plus comes in I'll pop my existing SIM in and go from there. I figure if it doesn't work I'll just play stupid, tell them my phone was working then all of a sudden it isn't and make them fix it. Worst comes to worst, I have to buy a new SIM for a dollar or whatever. Thanks again! I'll report back here with the conclusion
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
dmeeks72 said:
I bought a new unlocked phone for Total Wireless but it used a different SIM size. Once I put the new sim card in the new phone, I logged into my Total Wireless account online, clicked the upgrade to new device and went through the steps. Once I completed that I powered up the new device and it worked.
Hope this helps in some way.
Click to expand...
Click to collapse
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
adamshumpisxxx said:
I don't see "upgrade to new device" anywhere listed on the site. Can you direct me more specifically? Thanks.
Click to expand...
Click to collapse
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
dmeeks72 said:
Log into your account. It should be at the account options screen. If not, click on link to the left.
Once that comes up, click on view details. It should list your phone. Over to the right it should give you the option to upgrade the device.
If it doesn't then something is most likely wrong with the account and you'll need to get in touch with Customer Service.
Click to expand...
Click to collapse
Can you post a screenshot or something? Nothing you're saying is even remotely on this site. Are we talking about the same company?! Also, I just got a hold of them and now they are demanding I buy a new SIM card because apparently I can't transfer service to a new phone. That makes ZERO sense. Do you have to be UNDER a certain IQ to work for this company or what?!
So the verdict is in. With Total Wireless you CAN pop out the SIM from your old phone and put it into your new one BUT...there is an issue. The old phone's IMEI stays associated with the SIM you just put into your new phone. That will never be an issue should you just put the phone into the "old phone drawer" but it MAY become an issue if you sell or give away your phone to be used with Verizon or another Verizon MVNO. From what I gather, that IMEI will show as in use and not allow another user to register it with a new SIM. Will it matter if you go with AT&T, T-Mobile, Sprint, etc...? I'm unsure but from what I gather, I doubt it. The really dumb part about this whole thing is Total Wireless's unwillingness to just unregister the old IMEI from your current SIM and register a new one. From speaking to a Verizon representative this is totally possible but Total Wireless refuses to do it. Instead they demand you buy a new SIM card. I assume this is from complete ignorance as their CSRs are almost completely inept. It's the best "bang for your buck" company to go with when you want / need Verizon service but if you need help...may the force be with you. Put it this way...They didn't even know what an APN was and insisted it was only a single word long (not even the right word).
I have two Moto G5 Plus's that I bought from Best Buy on the same day at the same time. I checked both IMEIs about 2 months ago to see if they were compatible both where. Now that my auto for ATT Gophone got turned off in time bought the CDMA sim kit. I went online to activate. Total Wireless said one is compatible and one is not. I called customer support and talked to a supervisor still got same thing. Was told if the phone wasnt activated on VZW then it would be unable to work. I told her both have been on ATT since day one. WTF! So looks like I am staying with ATT.
Related
I currently have a photon, and one great convenience of the phone is that when I travel I just buy a local SIM and pop it in. But Sprint has been making that more difficult. The Photon Q didn't even have a removeable SIM, and I've read that the Sprint version of the HTC One needs to be unlocked by Sprint, and it's a nuisance to get them to do that. (and they don't always succeed with the first try, and...)
Does anyone know the status of this phone with regards to using a local SIM overseas?
you have to have sprint unlock it and it depends on some "qualifications" from them based on who you talk to and what your account looks like. The sim card used in the gs4 is so we can have lte.(just a reminder, wont need this over seas) but essentially you should be able to pull it off as long as you plan for it.
So theoretically it should work. But it didn't for me.
- Before leaving the US, I called sprint and asked them to unlock the phone
- They said they would
- I got an email saying the phone was unlocked
- I called sprint, asked "Is there a way for me to confirm it's unlocked?". They said no, trust the email.
- I traveled to Hungary.
- Got a Tmobile SIM. Inserted, got "Invalid SIM" message
- Called Sprint tech support- they were completely unhelpful. Blamed T-Mobile
- Went to Vodafone and tried a SIM here (the agent even pulled a 2nd out of his personal phone). Neither worked, I just got the "Invalid SIM" message
- Called sprint again. Unhelpful. Blamed the foreign SIMs
- Friend arrived in Hungary w/ an unlocked iphone. The Hungarian T-Mobile SIM worked instantly.
- Called sprint again- still blamed the foriegn SIMs. "It shows as unlocked on my screen!"
By the way, I was able to hit the "UICC Unlock" in my phone's settings. Didn't help.
So- I'm a sample size of 1- but don't count on it working. Bring a backup phone if you've got one, and/or be prepared to buy a burner.
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Consigliere2 said:
So theoretically it should work. But it didn't for me.
- Before leaving the US, I called sprint and asked them to unlock the phone
- They said they would
- I got an email saying the phone was unlocked
- I called sprint, asked "Is there a way for me to confirm it's unlocked?". They said no, trust the email.
- I traveled to Hungary.
- Got a Tmobile SIM. Inserted, got "Invalid SIM" message
- Called Sprint tech support- they were completely unhelpful. Blamed T-Mobile
- Went to Vodafone and tried a SIM here (the agent even pulled a 2nd out of his personal phone). Neither worked, I just got the "Invalid SIM" message
- Called sprint again. Unhelpful. Blamed the foreign SIMs
- Friend arrived in Hungary w/ an unlocked iphone. The Hungarian T-Mobile SIM worked instantly.
- Called sprint again- still blamed the foriegn SIMs. "It shows as unlocked on my screen!"
By the way, I was able to hit the "UICC Unlock" in my phone's settings. Didn't help.
So- I'm a sample size of 1- but don't count on it working. Bring a backup phone if you've got one, and/or be prepared to buy a burner.
Click to expand...
Click to collapse
Bummer...
Just to confirm, you hit the "UICC Unlock" when you were in the US? or when you were overseas?
jj14 said:
Bummer...
Just to confirm, you hit the "UICC Unlock" when you were in the US? or when you were overseas?
Click to expand...
Click to collapse
Both.
I ended up giving the SIM to my friend. When I got back in the states, and the phone had connected back to Sprint's network, I figured I would give the SIM another try just in case I had somehow missed the OTA unlock.
Still no luck.
Consigliere2 said:
Both.
I ended up giving the SIM to my friend. When I got back in the states, and the phone had connected back to Sprint's network, I figured I would give the SIM another try just in case I had somehow missed the OTA unlock.
Still no luck.
Click to expand...
Click to collapse
Are you rooted? I ask because if so I would be curious to see your /carrier/properties.db file. I think there's a line in there that says your lock status. I am pretty sure mine is unlocked, and under SDM/SESSION_TYPE it says CI_DC but people with locked phones said theirs has CI_SIM_LOCK.
When did you get the unlock done? Supposedly there was an "old" tool and a "new" tool to unlock the phones internally at Sprint. Many people said that unlocks performed with the old tool didn't work, but when they had them unlock it again with the new tool it worked.
Now, the real problem seems to be adding the proper APNs for an international SIM. The menu item isn't there, but you can get into it with a trick. However, when you try to add a new APN everything is greyed out.
Hey guys,
I tried searching on the topic but I'm hoping for more information specific to this phone.
I'm traveling to Germany in September. This will be my first time out of the country. I just called Sprint and requested for the phone to be unlocked for international travel. Since I've had the GS4 less than 90 days, I'm told this process will take a few days.
My questions are:
Now that my phone is unlocked, I can use international/locally bought micro-SIM cards, correct?
If I use these SIMs, will I still be subject to Sprint's high usage billing or will it operate entirely independently of Sprint's service?
If I flash a ROM, should I stick to the TW-based variants to ensure international capability? Or is it safer to leave the phone entirely stock until my trip is over?
If you have any tips and tricks for traveling (best SIM card, how to save money, the ROM you used while traveling, best apps for using minimal data, etc.) please do so! I appreciate your advice, everybody.
Thanks
-Tory
Edit:
D'oh! Thought I was in the Q&A forum. Mods, please move.
-Tory
mynameistory said:
Edit:
D'oh! Thought I was in the Q&A forum. Mods, please move.
-Tory
Click to expand...
Click to collapse
If you lucky and your unlocking will go through without issues that some of us here are having then you should be able to use any non-US sim cards while outside the US. You will be subject to those carriers charges only. Just don't forget to turn off CDMA roaming and switch the phone to GMS/UMTS mode.
I cannot comment on the ROMs though.
I'm currently delpoyed with the military. Had my gs4 remotely unlocked and I now use a rebelphone sim card for my local area. Just turn your phone to gsm and I turn off data because its not included in my rebel phone package. Should be all good to go once u get that done.
Oh and I use blue kabans ROM
Sent from my SPH-L720 using xda app-developers app
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Possible to use US sim?
obender said:
If you lucky and your unlocking will go through without issues that some of us here are having then you should be able to use any non-US sim cards while outside the US. You will be subject to those carriers charges only. Just don't forget to turn off CDMA roaming and switch the phone to GMS/UMTS mode.
I cannot comment on the ROMs though.
Click to expand...
Click to collapse
Is it possible to use a US sim card from another carrier in the US to check that the phone has successfully been unlocked before traveling? Sprint's told me that they unlocked my phone, but I want to be absolutely sure before I step on a plane in two weeks. I also have an update procedure to unlock the phone - I'd like to do that here in the US before I leave so that if there's any problem, I can work them in advance.
Thanks for moving Kenny!
Kate, from what I've been reading, under no circumstances will Sprint allow the phone to connect to a US GSM network using a T-Mobile or AT&T SIM card. I think this is analogous to "unlocking" the phone from its carrier, which carriers do not tolerate.
Buck, I will look at rebel phone among others. It seems data will be expensive, no matter what SIM card I choose. I expect things like Facebook updates and photo uploads should wait until I connect to wireless at hostels or my friend's place.
kate98 said:
Is it possible to use a US sim card from another carrier in the US to check that the phone has successfully been unlocked before traveling? Sprint's told me that they unlocked my phone, but I want to be absolutely sure before I step on a plane in two weeks. I also have an update procedure to unlock the phone - I'd like to do that here in the US before I leave so that if there's any problem, I can work them in advance.
Click to expand...
Click to collapse
I'm in the same boat as you are, from what I could gather from forums and Sprint itself, the answer is NO, you cannot verify that you phone was unlock while here in the US with _ANY_ SIM card.
obender said:
I'm in the same boat as you are, from what I could gather from forums and Sprint itself, the answer is NO, you cannot verify that you phone was unlock while here in the US with _ANY_ SIM card.
Click to expand...
Click to collapse
Hey obender, when you use international SIM cards, you lose your phone number for one they provide, correct?
mynameistory said:
Hey obender, when you use international SIM cards, you lose your phone number for one they provide, correct?
Click to expand...
Click to collapse
Yes, that's correct.
And does the phone need to be rooted? It sounds like maybe not for voice, probably for data? I will want both when we go to Spain in a few months. I don't have the phone yet but plan to pick one up this week - love my S3 but I can't use it internationally, and I don't think I can go back to my Photon for the trip.
RhinoDoc said:
And does the phone need to be rooted? It sounds like maybe not for voice, probably for data? I will want both when we go to Spain in a few months. I don't have the phone yet but plan to pick one up this week - love my S3 but I can't use it internationally, and I don't think I can go back to my Photon for the trip.
Click to expand...
Click to collapse
People report issues with data but according to sprint once it is unlocked it should work just fine both gsm voice and data, no rooting should be needed.
You can verify your UICC(sim) slot is unlocked by sticking in any "non-Sprint" sim card... if you get an error saying "Invalid Sim" then it's not unlocked... if you see no error.. you are probably unlocked. You can further verify this by going into About Device > Status and seeing if it's reading the ICCID of your new sim card.
You can test this with domestic sims too(ATT/Tmo etc).. though you will not get service due to Samsung blocking them. But yes.. the phone will read the ATT/Tmo ICCID if unlocked.
autoprime said:
You can verify your UICC(sim) slot is unlocked by sticking in any "non-Sprint" sim card... if you get an error saying "Invalid Sim" then it's not unlocked... if you see no error.. you are probably unlocked. You can further verify this by going into About Device > Status and seeing if it's reading the ICCID of your new sim card.
You can test this with domestic sims too(ATT/Tmo etc).. though you will not get service due to Samsung blocking them. But yes.. the phone will read the ATT/Tmo ICCID if unlocked.
Click to expand...
Click to collapse
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
obender said:
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
Click to expand...
Click to collapse
Hi,
I got my sprint s4 unlocked by sprint for international use. I've got a europe orange sim, and when I put it in the phone, I don't get any error msg. (BTW, when I leave the phone without any sim card, it shows some small icon on top saying I'm missing a sim, also it won't let me go into network settings..) is it how it's suppose to be when Sprint unlock the phone for 3rd party sim (international) card? meaning If the phone was "unlocked" i would have get some error msg. saying the device "Can't access" the sim card etc.?
Thanks!
wolf1_o said:
Hi,
I got my sprint s4 unlocked by sprint for international use. I've got a europe orange sim, and when I put it in the phone, I don't get any error msg. (BTW, when I leave the phone without any sim card, it shows some small icon on top saying I'm missing a sim, also it won't let me go into network settings..) is it how it's suppose to be when Sprint unlock the phone for 3rd party sim (international) card? meaning If the phone was "unlocked" i would have get some error msg. saying the device "Can't access" the sim card etc.?
Thanks!
Click to expand...
Click to collapse
The error message would be the same small icon but it would just say "Invalid SIM", but this is just on my phone that was supposedly unlocked by Sprint, I cannot confirm that it actually works with non US SIM card since I haven't had a chance yet to travel outside the US. Your phone can be unlocked as well or not, you, unfortunately, have no way of telling this until you travel outside the US and try it.
obender said:
The error message would be the same small icon but it would just say "Invalid SIM", but this is just on my phone that was supposedly unlocked by Sprint, I cannot confirm that it actually works with non US SIM card since I haven't had a chance yet to travel outside the US. Your phone can be unlocked as well or not, you, unfortunately, have no way of telling this until you travel outside the US and try it.
Click to expand...
Click to collapse
Alright, If it says invalid sim after you put international card in it's definitely not unlocked. Me and me friend got the phone on the same day and called sprint about 100 time to get the phones working. After sprint told me and my buddy that phones are unlocked, we put it German sim card in and it said invalid sim, but sprint said it will change when you go to Germany. So i didn't believe them and called them another 100 times till about mid June I talked to some supervisor and she said that phone is unlocked. So I put it my German sim back in and it sent me an SMS about the rates of that German service in USA. After that my friend called those assholes another 100 times and they assured him that it will definitely work even though it says invalid SIM. Long story shor... we get there and he is screwed for 3 weeks. Even more so, he was willing to pay $10 per minute to roam in Germany with Sprint... NO SIGNAL ANYWHERE... AND my data did not work with different sim card. only calls and sms. Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Here's the email I got upon requesting the unlock:
Hello Torrance,
This email is intended to confirm that Sprint has successfully processed the unlock request for your Samsung Galaxy s4 Device.* In order for the unlock to be completed, the device has to be connected to the CDMA Network or Wi-Fi connection for the update to finalize.
*Once the update has been completed, please follow the steps below to unlock the device after you have the third party SIM:
*Turn off device > Insert 3rd party SIM > go to Settings > More (tab) > System Update > UICC unlock.* You will receive the update and it should change to GSM Mode.* *
*Phone number: XXX-XXX-XXXX
*If you have any additional questions comments or concerns please contact Sprint World Wide care 24/7 at 888-226-7212
*Thank you,
Ayesha J.
Sprint eCare
tarasator said:
Alright, If it says invalid sim after you put international card in it's definitely not unlocked. Me and me friend got the phone on the same day and called sprint about 100 time to get the phones working. After sprint told me and my buddy that phones are unlocked, we put it German sim card in and it said invalid sim, but sprint said it will change when you go to Germany. So i didn't believe them and called them another 100 times till about mid June I talked to some supervisor and she said that phone is unlocked. So I put it my German sim back in and it sent me an SMS about the rates of that German service in USA. After that my friend called those assholes another 100 times and they assured him that it will definitely work even though it says invalid SIM. Long story shor... we get there and he is screwed for 3 weeks. Even more so, he was willing to pay $10 per minute to roam in Germany with Sprint... NO SIGNAL ANYWHERE... AND my data did not work with different sim card. only calls and sms. Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Click to expand...
Click to collapse
What version of the firmware are you running, is it the latest OTA MF9?
---------- Post added at 02:39 AM ---------- Previous post was at 02:29 AM ----------
tarasator said:
Later i found out that it could be fixed by going to a local branch and downloading something but it was too late. SO Sprint sucks.
Click to expand...
Click to collapse
Could you be more specific?
obender said:
According to sprint what you just said is not true. It should show "invalid SIM" all the time while you are in US no matter if you unlocked or not.
Click to expand...
Click to collapse
Sprint doesnt know what theyre talking about half the time. that is incorrect info.
no matter what sim you put in... if its PROPERLY unlocked... then you wont see a "invalid sim error". even att/tmobile.
if you put a sim in and it says "invalid sim" then the OTA sim unlock was not properly done and despite saying unlocked in sprints system.. it's really not.
I have both a sprint gs4 and sprint htc one. it's exactly the same on both.
Hi guys. Long time reader, been fortunate, but finally have to post a question.
Thanks up front, this forum is very awesome.
We are Verizon customers. I recently bought an SM-930P from a local guy. He's had his phone stolen, he got another, then it was recovered so he sold the replacement to me.
He called and made sure all was good and deactivated it before the sale.
Well from what I can tell, Sprint didn't push the unlock to the phone before he took it offline. From what I've gathered, the 930P is unusual in that it can't be manually unlocked via a code. Correct?
I called Sprint - (aside - boy it is very hard to get to a human being to talk to you if you aren't a customer) - the rep said, oh yes, the EMEI is OK, phone was paid off, we'll unlock it for you.
Yet it does not work.
Symptoms: My Verizon SIM won't work (just says invalid SIM), and when I tried a friend's SIM from their Spring S7 it also didn't work, said it was invalid.
Today I called Sprint back again, and this time the rep - this time it was somebody from the S7 tech group - said that the phone was still associated w/ the other guy's account. Since I didn't have authorization on the account she wouldn't do anything else. So now I have heard 2 different stories from Sprint.
Well, that guy is in the Army and can't be reached now to call himself.
So, I need to have it unlocked, but I'm stuck. I don't care about Sprint b/c I want to use it on Verizon.
Am I correct that the only option is to do a USB direct-connect unlock, like some people are offering as services (through eBay etc)? My understanding is that they manually update the phone so it thinks it's getting the unlock from the carrier?
And although I don't intend to use Sprint - what happens if, later, I or somebody else wants to put it back on Sprint if it has been unlocked this way? Will there be a whitelist issue with their records?
Thanks
RatLabGuy said:
Hi guys. Long time reader, been fortunate, but finally have to post a question.
Thanks up front, this forum is very awesome.
We are Verizon customers. I recently bought an SM-930P from a local guy. He's had his phone stolen, he got another, then it was recovered so he sold the replacement to me.
He called and made sure all was good and deactivated it before the sale.
Well from what I can tell, Sprint didn't push the unlock to the phone before he took it offline. From what I've gathered, the 930P is unusual in that it can't be manually unlocked via a code. Correct?
I called Sprint - (aside - boy it is very hard to get to a human being to talk to you if you aren't a customer) - the rep said, oh yes, the EMEI is OK, phone was paid off, we'll unlock it for you.
Yet it does not work.
Symptoms: My Verizon SIM won't work (just says invalid SIM), and when I tried a friend's SIM from their Spring S7 it also didn't work, said it was invalid.
Today I called Sprint back again, and this time the rep - this time it was somebody from the S7 tech group - said that the phone was still associated w/ the other guy's account. Since I didn't have authorization on the account she wouldn't do anything else. So now I have heard 2 different stories from Sprint.
Well, that guy is in the Army and can't be reached now to call himself.
So, I need to have it unlocked, but I'm stuck. I don't care about Sprint b/c I want to use it on Verizon.
Am I correct that the only option is to do a USB direct-connect unlock, like some people are offering as services (through eBay etc)? My understanding is that they manually update the phone so it thinks it's getting the unlock from the carrier?
And although I don't intend to use Sprint - what happens if, later, I or somebody else wants to put it back on Sprint if it has been unlocked this way? Will there be a whitelist issue with their records?
Thanks
Click to expand...
Click to collapse
I used the Android Doctor, a quick Google search will find it. Super easy, remote unlock...they will stay in contact with you and make sure your phone works before they charge you. Reasonable price. I've done my s7 and s7 edge. Both work flawlessly. I'm on Straight Talk/AT&T.
Just as an update - yes, after more reading what I learned was that the USB-key approach is the only solution to this.
I went through GSM-Zambia.com - pretty much the same as Android Doctor but slightly cheaper.
That did the trick.
Also FYI - once it was unlocked, I flashed the based G930u version firmware - the one intended for unlocked, non-carrier specific phones - instead of the G930p as intended for Sprint. No problems w/ it whatsoever, seems to have all the radio bands active AND no bloatware.
Only hitch was that I still had to call Verizon and work w/ a tech to activate it on their network b/c if you give the IMEI online to do it manually yourself it just complains that they don't recognize it as compatible.
I recently bought the phone brand new - Verizon version XT1609 but I intended to use a postpaid SIM card with it. Did not activate the SIM card that it came with. Now, using a postpaid SIM card, I can send messages but cannot make or take calls, or even use data. When I check the cellular network state (under SIM status in About Phone), it tells me that I am disconnected. It's my first time buying a prepaid-compatible phone so I'm not sure what the best solution is. I'm guessing Verizon is trying to block my SIM card because it's supposed to work with a prepaid SIM card?
Appreciate any input from you guys. Thanks!
VZW is blocking you. You *may* get lucky and get a friendly tech support agent that would be willing to activate the phone post paid. I was able to do this with an old moto E, but then failed again with a moto g4. Your sim likely also has a lock on it now, you you will have to call VZW for your sim to work in a prepaid phone.
Give them a call and play dumb, you may get lucky.
Same
Hey yeah,
Same this happened to me. It literally took a week to get a support agent to fix it. When I got him though it took all of 20 minutes. Most agents will insist it cannot be done but it can. Just keep asking for a supervisor. Although, the guy who did fix it wasn't a MOD. I was given bad info from the original chat support agent I spoke to when I asked if I could do this in the first place. That dude was yeah it's no problem. But it actually is a huge issue. However, keep at it and it can be done. Hope this helps.
I wasn't very lucky.
My postpaid SIM card really was blocked. They said I had to activate the phone on a prepaid card first and then pay for 1 month (I couldn't even find the 30 dollar plan anymore.. so sneaky) before I can have it used for postpaid. I might as well have gotten it unlocked lol. Thanks everyone!
Our boss bought 24 phones for the field technicians (he thinks we goof off...some do, I don't), but the phones are Samsung J phones with a small screen. The have the Knox and other crap in them, with the ability to track.
I told him he could track me all he wants, but I'll just toss the sim in my OP6T.
Currently, sim one is a straight talk sim (tracfone) on at&t towers. VoLTE works perfectly, and the VPN settings
can be all edited.
Sim two, has the verizon card. I DO NOT see the VoLTE or even LTE symbol even if I turn off or remove Sim one.
So I tried to edit the VPN settings and all but the name are grayed out? Would this be something with the
Verizon sim card or how it was set up on the Samsung/Knox garbage that won't allow me to edit the VPN in the
Sim two slot?
TIA
Since no one has bothered to try to help you, i want to tske a stab at it. On the One Plus 6t, you have to have your sim card changed to reflect what verizon calls cdma-less. on verizon, it will only use LTE. As far as Samsung and knox, it all depends on which model if ya want to get by all of that. either way, i wish you luck. #downwithbigbrother
kitcostantino said:
Since no one has bothered to try to help you, i want to tske a stab at it. On the One Plus 6t, you have to have your sim card changed to reflect what verizon calls cdma-less. on verizon, it will only use LTE. As far as Samsung and knox, it all depends on which model if ya want to get by all of that. either way, i wish you luck. #downwithbigbrother
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Click to collapse
I THINK I figured it out. The way they have the "unlimited" data set up for this "business" account of 24 smartphones, they might be throttling it down, just to make sure someone doesn't go bonkers and start downloading a bunch of stuff.
I went so far as to remove MY sim card, stick the verizon sim in the slot 1 side with nothing in the slot 2 side, and the results were the same. I'll find out next week, when they actually start handing them out
p51d007 said:
I THINK I figured it out. The way they have the "unlimited" data set up for this "business" account of 24 smartphones, they might be throttling it down, just to make sure someone doesn't go bonkers and start downloading a bunch of stuff.
I went so far as to remove MY sim card, stick the verizon sim in the slot 1 side with nothing in the slot 2 side, and the results were the same. I'll find out next week, when they actually start handing them out
Click to expand...
Click to collapse
based on what ya just said, it sounds like the vzw sim is your work sim. if thats the case, having it shifted to cdma-less may be impossible if you arent authorized to make changes to the account for the sim. its the one weird caveat of the 6t on Verizon. without that change, the 6t doesnt work correctly on big red. i have a post paid personal verizon account, and in order for my 6t to work on the sim i already had activated,i had to call and verizon had to change a setting in my account making my sim card cdma-less. i totally appreciate your sentiment, (i refused a work phone and receive a $20/month stipend for work use of my phone vs having a work phone through my company. about the time i saw all the monitoring apps they wanted to install to pay for my phone, i said no dice.
kitcostantino said:
based on what ya just said, it sounds like the vzw sim is your work sim. if thats the case, having it shifted to cdma-less may be impossible if you arent authorized to make changes to the account for the sim. its the one weird caveat of the 6t on Verizon. without that change, the 6t doesnt work correctly on big red. i have a post paid personal verizon account, and in order for my 6t to work on the sim i already had activated,i had to call and verizon had to change a setting in my account making my sim card cdma-less. i totally appreciate your sentiment, (i refused a work phone and receive a $20/month stipend for work use of my phone vs having a work phone through my company. about the time i saw all the monitoring apps they wanted to install to pay for my phone, i said no dice.
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Click to collapse
Thanks, makes sense. I've never had a verizon sim or phone. I'll plug that sim back into the tiny Samsung J phone they were handing out and see how it performs, but, I'm sticking with the OP6T. I've got all the numbers duplicated so I don't really
care about the data speed/voice on the verizon side...I'll just use the at&t side.
As for the monitoring apps, THAT is the main reason I don't want that Samsung J phone