Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur
Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?
hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...
well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?
i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.
Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say
Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave
Well it's dead/off, so answerphone......
Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?
Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com
in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.
HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed
I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?
Have only had my HD2 since Friday and was going to send it back tomorrow because the speaker has never worked. But now it's starting working.
No idea what triggered this or whether it'll remain "fixed" forever. All I did was try to replicate something that made my HD2 freeze in a completely unusable way yesterday (see my other thread) and suddenly it started working.
Having done a search it appears a few users have had speaker issues. Has anyone else had this problem rectify itself? Can I expect it to remain okay?
Cheers
SC
About 3-4 days ago, my connections to wifi went in the toilet. Meaning; every wifi spot I connect to (home, parents, store, restaurant) gives me around or less than dial up speeds. Even though I was having this on every wifi connection I use, I still troubleshooted my on router setup, to no avail.
After searching pretty intensively, I came across one other person with this exact same issue. He found that his issue fixed with the latest Android Webview update; however, mine did not. So, just to test it, I disabled Webview entirely, and magically, my wifi was fast again. But, about 45 mins later, it got slow again.
I am sure a factory reset would fix it, I just got done getting everything back on it from a reset 2 weeks ago after my Lollipop update. Does anyone have any ideas how I can fix this issue, without a factory reset?
Bump.
I tried a factory reset, and it didn't fix this issue. I'm assuming I just need to get a replacement.
I had to fight with Verizon (as I have the VS980) for over an hour, but I finally have a replacement coming. Seeing as no one seems to either have any clue on this issue, or are willing to help, I figured it was all I could do.
I have this phone for about 6 months now and this is the issue that's bothering me the most. If I cover the the upper part of the phone (probably where the WiFi antenna is?) with my hand, the WiFi signal is decreased to one bar or completely lost. This makes the phone totally unusable when holding horizontal. Also, since I flashed ColdBirds CyanogenMod 13, the WiFi is also almost unusable when I connect my headphones - this hasn't happend before. Is there anything that can be done to fix this issue or is it completely hardware related? Has anyone opened the phone and tried to fix this for himself (probably the antenna is somehow missplaced or something?). Does this problem also exist on ZUI? Is anyone else facing the same problem and by any chance has a fix for it?
Many thanks!
Bump
GPS stopped working, used before GPS test it worked very well but now it only view satellites but not fixing any waited outside on clear sky for 1h and nothing, asked nokia support for helo but they said clear the cache od gmaps (lol) i did and nothing, also did factory reset and still not working.
Any solution please?
Sry for English.
I see no cellular signal, looks like there is no sim card. I wonder if that could be a problem? Probably no, but still might be worth a try.
I have the exact same issue. Would be great if anyone knew what could be causing this.
There is an accuracy setting of GPS. I wonder if fiddling with that one would change anything. Otherwise sounds like a hardware problem. Warranty should cover it.
Also, maybe try updating the phone.