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Howdy folks! I broke the touch screen on my totally stock, non-rooted G2 (Sprint). Touch no longer works, so I got a replacement through insurance. I would really like to get the pics off the broken one so I don't lose them. I've never plugged it into my PC (windows 7) before, so don't have any drivers etc installed. Everything about the phone is stock, including recovery. What's the easiest way to get to the pics? I really appreciate your help.
You can try to download the lg pc suite software (can be found on lg's site) and see if it will be able to back up your phone. This will work if your phone still had the lg software selected by default when plugged in. This way will only work if there was no lock on the lock screen.
If not then plug it into a computer and see if it recognizes it as a removable media device. There you can navigate using explorer to find your pics in the "DCIM" folder.
Those are your best two options. You could also try going to your local corporate Sprint store and see if they are of any help if you aren't able to do any of this. They will probably be of no help, but maybe you'll get someone there who knows what they're doing.
It's always a good idea to back up your files. Check Google plus and see if your pictures maybe got uploaded. I know there was a bug going on that would upload pictures to the cloud without some people knowing/understanding why.
I lost all my pictures a couple years back from a defective sd card. Since then I have everything backed up on my laptop, external hard drive, thumb drive, and the cloud. Sometime it's just better to be safe than sorry.
All the best.
Sent from my LG-D801 using XDA Free mobile app
Thanks! I should I have mentioned that I actually already tried all 3 of your suggestions. LG's software doesn't connect successfully to the broken phone, though there is no password for the lock screen. When I plug in the USB, the phone seems to be in "charge only" mode and I can't change that since the screen is broken. And the Sprint store was, as you predicted, not very helpful. I'm actually out of town right now, so I will try my normal Sprint store when I get back home to see if they are more helpful. It also appears that LG's software allows you to connect to the phone via wifi, so when I get home and my phone connects to my home wifi network, maybe that will work.
Thanks!
It only works when you have turned on wifi storage...
Only way you can recover pics is that you replace screen on the phone
Give it to me and i'll send your pics once i repair it : )
jkjambo said:
It only works when you have turned on wifi storage...
Only way you can recover pics is that you replace screen on the phone
Give it to me and i'll send your pics once i repair it : )
Click to expand...
Click to collapse
I'd gladly take you up on that except that the insurance company will charge me $900 for the replacement they sent if I don't send them the broken one within the next few days
Ouch that's bad... Wth they need broken one? It's weird.
What if you ask them to leave it with you, because you have important data on phone?
Don't really know any other way to help you. I'll try to search some info in google , but...
I know how bad it is to lost some important "memories", thats why i always back up them in my pc
---------- Post added at 09:12 PM ---------- Previous post was at 09:03 PM ----------
You may try this if you have usb otg cable(costs less then 5$) and if your lcd is not also cracked
http://youtu.be/WbX4Rc5s7VI
Don'tknow its need root or if it works at all, but anyway you must try
Hello all,
This is a strange request but desperate times call for desperate measures. My father recently got himself a new Samsung Galaxy S5 here in Australia, unfortunately a tragic motorcycle accident on the 1st of this month led to my father no longer being with us. This was heartbreaking for my family and I, I now have in my possession his phone, It is still operational from what I can gather, it still rings, still vibrates when hooking up to my laptop and it detects it. The screen is completely smashed and doesn't work and the phone is locked. I want to be able to access the phone to recover any photos etc he has on the phone itself, I am unaware of what type of screenlock is on it.
So far I tried Samsung Kies but due to the phone being locked I can't use that,. Nothing shows up on the phone in windows explorer. I've downloaded [email protected] and android studio and have tried to get that to show up so I can see whats on the screen and attempt to use android control to unlock the phone but so far I've had no such luck. I need usb debugging enabled but I'm going to have to assume its disabled and thus proving my attempts so far to be fruitless.
If anyone can give me any ideas or things to try I'm all ears, I'm ok with computers so should be able to figure out most things but this is my first exposure to these types of applications.
Kind regards,
Eric.
trekster83 said:
Hello all,
This is a strange request but desperate times call for desperate measures. My father recently got himself a new Samsung Galaxy S5 here in Australia, unfortunately a tragic motorcycle accident on the 1st of this month led to my father no longer being with us. This was heartbreaking for my family and I, I now have in my possession his phone, It is still operational from what I can gather, it still rings, still vibrates when hooking up to my laptop and it detects it. The screen is completely smashed and doesn't work and the phone is locked. I want to be able to access the phone to recover any photos etc he has on the phone itself, I am unaware of what type of screenlock is on it.
So far I tried Samsung Kies but due to the phone being locked I can't use that,. Nothing shows up on the phone in windows explorer. I've downloaded [email protected] and android studio and have tried to get that to show up so I can see whats on the screen and attempt to use android control to unlock the phone but so far I've had no such luck. I need usb debugging enabled but I'm going to have to assume its disabled and thus proving my attempts so far to be fruitless.
If anyone can give me any ideas or things to try I'm all ears, I'm ok with computers so should be able to figure out most things but this is my first exposure to these types of applications.
Kind regards,
Eric.
Click to expand...
Click to collapse
First of all, I'm really sorry for your loss..
If he had a microSD card in his phone, it's likely that his pictures (and other documents) are on the card.
If that's the case, unless he encrypted the content, you should be able to just remove the microSD card and read it on your computer with a card reader.
Eric, do you have a MHL adaptor & HDMI tv?
You can view the screen on this via tv.
If I understand well he is able to see the screen but cannot pass the security lock. If that's the case try to connect the phone to your PC and copy all the internal SD card, I think you will be able to access the content. Also not sure if a factory reset will deactivate the screen lock but you can try it in an ultimate attempt.
Sent from my SM-G900F using XDA Free mobile app
mikka06 said:
If I understand well he is able to see the screen but cannot pass the security lock. If that's the case try to connect the phone to your PC and copy all the internal SD card, I think you will be able to access the content. Also not sure if a factory reset will deactivate the screen lock but you can try it in an ultimate attempt.
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
It depends on the type of security lock.
If it's swipe, then he can see the content by connecting the phone to the PC, but not if it's a password, fingerprint, pin, ...
He would have to unlock the screen before the files are available.
Sorry to hear of your loss, especially at this time of year.
The idea of copying the SD card is the first step. If I read you're message right you can't see the screen at all?? I would take the device to a repair shop and get the screen replaced - tell them very clearly NOT to wipe / reset the device. Then you should be able to see the screen and might be able to figure out the screen lock. If the fingerprint reader was used there will always be an alternative password, you might be able to reset this to the gmail account used on the phone (assuming you have access to this?).
Hope you get it sorted.
Mithrandir007 said:
First of all, I'm really sorry for your loss..
If he had a microSD card in his phone, it's likely that his pictures (and other documents) are on the card.
If that's the case, unless he encrypted the content, you should be able to just remove the microSD card and read it on your computer with a card reader.
Click to expand...
Click to collapse
I copied all of the sd card and as it was copying it died, so I have most of the data off that.
DeanonZL said:
Eric, do you have a MHL adaptor & HDMI tv?
You can view the screen on this via tv.
Click to expand...
Click to collapse
No I don't have the adaptor but I do have a HDMI tv, so I will investigate this, thank you.
mikka06 said:
If I understand well he is able to see the screen but cannot pass the security lock. If that's the case try to connect the phone to your PC and copy all the internal SD card, I think you will be able to access the content. Also not sure if a factory reset will deactivate the screen lock but you can try it in an ultimate attempt.
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
Cannot see the screen, and when I connect it to pc to check if there is anything on the phone itself, It won't let me as the phone is keypad/swipe/fingerprint locked.
Mithrandir007 said:
It depends on the type of security lock.
If it's swipe, then he can see the content by connecting the phone to the PC, but not if it's a password, fingerprint, pin, ...
He would have to unlock the screen before the files are available.
Click to expand...
Click to collapse
This is what I am trying to find out what lock is on the phone.
MadMic said:
Sorry to hear of your loss, especially at this time of year.
The idea of copying the SD card is the first step. If I read you're message right you can't see the screen at all?? I would take the device to a repair shop and get the screen replaced - tell them very clearly NOT to wipe / reset the device. Then you should be able to see the screen and might be able to figure out the screen lock. If the fingerprint reader was used there will always be an alternative password, you might be able to reset this to the gmail account used on the phone (assuming you have access to this?).
Hope you get it sorted.
Click to expand...
Click to collapse
I took it to a repair shop, its a catch 22 situation, They want $150 to pull the data off the phone, and if there is no data of use then thats a waste of money, They wants $240 to replace the screen, the phone has a very slight bend in it so if I replace the screen the phone still may not be able to be used properly so again would be a waste of money.
This is the main reason why I am trying to at least view the screen to ascertain what lock is used, I do have his gmail credentials so I can reset from there, from what I understand resetting the phone also loses any data (messages, pictures, etc) that is on the actual phone.
Last but not least thank you to everyone so far for your replies, I really appreciate you all taking the time to reply and try to help!
Regards,
Eric.
trekster83 said:
I copied all of the sd card and as it was copying it died, so I have most of the data off that.
No I don't have the adaptor but I do have a HDMI tv, so I will investigate this, thank you.
Cannot see the screen, and when I connect it to pc to check if there is anything on the phone itself, It won't let me as the phone is keypad/swipe/fingerprint locked.
This is what I am trying to find out what lock is on the phone.
I took it to a repair shop, its a catch 22 situation, They want $150 to pull the data off the phone, and if there is no data of use then thats a waste of money, They wants $240 to replace the screen, the phone has a very slight bend in it so if I replace the screen the phone still may not be able to be used properly so again would be a waste of money.
This is the main reason why I am trying to at least view the screen to ascertain what lock is used, I do have his gmail credentials so I can reset from there, from what I understand resetting the phone also loses any data (messages, pictures, etc) that is on the actual phone.
Last but not least thank you to everyone so far for your replies, I really appreciate you all taking the time to reply and try to help!
Regards,
Eric.
Click to expand...
Click to collapse
No worries.
Do you know if he was using Cerberus or Theftspy or another anti theft tool?
If he did and you can find out his credentials, you should also be able to unlock the phone with a command (at least Cerberus does that) or even transfer all the data to a cloud (dropbox, google drive,...).
Could he not physically open the phone and get to the actual sd card that the phone comes with that the OS and all that is on? Or is that locked down?
Sent from my SM-G900A using Tapatalk
I had a idea for the lock screen but it will not help with seeing which you would have to deal with first. Any chance he left Gmail loged on any computer you have access to. You could try installing a app to bypass the lock screen.
I have never tried this one it was just the first I found that fit my theory of a workaround, although you could look around for a free one that may be better then you wouldn't have to worry about passwords to do the purchase.
https://play.google.com/store/apps/details?id=net.thomascannon.screenlockbypass.pro
shadowofdarkness said:
I had a idea for the lock screen but it will not help with seeing which you would have to deal with first. Any chance he left Gmail loged on any computer you have access to. You could try installing a app to bypass the lock screen.
I have never tried this one it was just the first I found that fit my theory of a workaround, although you could look around for a free one that may be better then you wouldn't have to worry about passwords to do the purchase.
https://play.google.com/store/apps/details?id=net.thomascannon.screenlockbypass.pro
Click to expand...
Click to collapse
If you know his samsung account information, you can login to their web service and remove the lockscreen passcode. From there, you should be able to USB the files off of it.
Hello, Im pretty sure youve heard the story. Dropped my phone and cant see a thing due to the cracked screen. When I plug the phone into the computer, the computer recognizes it because I can hear the chime. But I cant unlock my phone to get all of the data off of the internal memory. Is there any software I can use that will act as a virtual monitor on my PC, like a developer kit or something of the sort? I looked in another thread and a guy recommended a OTG cable, but I dont think that would work in my case because I cant see ANYTHING on my phones screen. The repair guy at the shop said that the screen and LCD is damaged so....please? Any help or redirection to another thread would be greatly appreciated. I have all of my music and photos on there and I dont wanna send the phone back yet without trying every possible way to recover the data. PLEASE help. Thanks.
kgovan said:
Hello, Im pretty sure youve heard the story. Dropped my phone and cant see a thing due to the cracked screen. When I plug the phone into the computer, the computer recognizes it because I can hear the chime. But I cant unlock my phone to get all of the data off of the internal memory. Is there any software I can use that will act as a virtual monitor on my PC, like a developer kit or something of the sort? I looked in another thread and a guy recommended a OTG cable, but I dont think that would work in my case because I cant see ANYTHING on my phones screen. The repair guy at the shop said that the screen and LCD is damaged so....please? Any help or redirection to another thread would be greatly appreciated. I have all of my music and photos on there and I dont wanna send the phone back yet without trying every possible way to recover the data. PLEASE help. Thanks.
Click to expand...
Click to collapse
If you have not done anything in advance on the device it might be hard.
https://www.google.com/search?num=1...edr...0...1c.1.62.serp..3.11.1124.7nXbsZnPTIk
xclub_101 said:
If you have not done anything in advance on the device it might be hard.
https://www.google.com/search?num=1...edr...0...1c.1.62.serp..3.11.1124.7nXbsZnPTIk
Click to expand...
Click to collapse
Well its been rooted and the PAC-ROM is on it, if thats what you mean. Thanks for the link though. Im sure one of these 4-5 links should help.
Hello there,
today, it just happened out of the blue, my pretty new S7 does only show up a blank grass green screen now! It can be turned off and on, touch works. I just can't see anything at all anymore. I really need a way to mirror the screen to the PC or something... USB debugging is not active :crying:. There are some apps installed, I need to use because I have to create the backup files in them!
What would be the easiest way to get access to this?
The phone is connected to my WiF if that helps.
Thank you so much!
I need help really urgently. (
Put it in download mode and reflash in odin
Sent from my SM-G935F using Tapatalk
NewHere92 said:
I need help really urgently. (
Click to expand...
Click to collapse
If you can aquire a mhl cable for your s7 you will be able to output the video output of the s7/edge to a tv/display. Just search mhl cable for s7 edge on amazon or ebay and you should be good to go.
Edit: just read the s7 and the s7 edge don't support mhl so you might be out of luck.
@Rydah805 I want to backup my data .... and I don't think that would help at all. The screen is pretty much done.
@amar95353 I read online that there is no more MHL support on the S7 anymore.
NewHere92 said:
@Rydah805 I want to backup my data .... and I don't think that would help at all. The screen is pretty much done.
@amar95353 I read online that there is no more MHL support on the S7 anymore.
Click to expand...
Click to collapse
Your SOL on data. You can try SmartSwitch on PC but even then you'll need to approve the backup via the phone.
Sent from my SM-G935F using Tapatalk
NewHere92 said:
Hello there,
today, it just happened out of the blue, my pretty new S7 does only show up a blank grass green screen now! It can be turned off and on, touch works. I just can't see anything at all anymore. I really need a way to mirror the screen to the PC or something... USB debugging is not active :crying:. There are some apps installed, I need to use because I have to create the backup files in them!
What would be the easiest way to get access to this?
The phone is connected to my WiF if that helps.
Thank you so much!
Click to expand...
Click to collapse
Original answer deleted. I'm a complete idiot. I should have checked but believe I was given incorrect information from my sprint sales person on location of reset. Sorry.
I turned off the phone many times.
Phone works fine, just the screen doesn't. I found a lot of forum posts for this problem it seems common...
I didn't root this phone.
Now, I finally know what's the hole for LMAO! What does happen if I poke it? Update: Hey, that hole is not used for resetting the phone. It's for noise reduction.
I don't think this will help on a broken screen anyway.
slaldrich said:
i assume you turned your phone completely off and on again (not just the screen).
If you did that, did you try a reset? There is a little hole on the top of your phone and in your box, you received a little tool. Poke the hole and hold it in until something happens (a few secs). This sort of reset is like pulling the battery. You should not lose any data in doing this.
If you created this problem by trying to root your phone unsuccessfully... Then you will probably need to odin new stock software.
Click to expand...
Click to collapse
please dont put anything in that hole. This is not a reset button............... ITS A MICROPHONE and that tool its design to open the sim card bay.
Don't worry, I wont do that.
I'm so stuck here... and also I need to send this phone to T-Mobile! Right now I 'm using an iPad as a phone replacement. lol
Just wish I could save this data...
Is your screen experiencing this?
http://i.imgur.com/iOmtR2T.jpg
If so, it's a defective screen.
I got mine replaced already since it was under 30 days replacement guarantee. You can read more about it here: http://forum.xda-developers.com/showthread.php?t=3359221
But the bad news is you won't be able to backup anything. I had to sacrifice a lot of stuff as well.
This is exactly what my screen does look like! And I did not only had problems with the screen, I wasn't able to get my carrier's settings automatically, I have problems with the charging, it won't display my phone number in the settings and also sometimes the camera app freezes. I installed the updates which didn't change anything. This new smartphone which doesn't even has a tiny scratch, never fall down is totally wrecked. Really disappointed about this "top high end" phone. I don't trust, that it will work after they "repeard it". I have it since release.
It's like really a huge amount of data... Of one app it is everything from 2 years (7GB)! There is no possibility to create a backup, you can just send the data to a new phone via WiFi that's all. If your phone breaks everything is lost.
I realized many app developers don't take enoughh care of backup solutions.
Yesterday the screen got back to life but just for a short moment
So it seems like there is no way to get back this data...
Can I get back my WhatsApp backup at least? I was able to create a backup before the screen died. When I plug in the phone to PC I can see "Samsung Galaxy S7 Edge" in my explorer an that's about it. When I click on it there is no content to show.
I just got an idea how to enable the god damn USB debugging!
Can someone share here how to connect the device as a mass storage to PC (by screenshots please)!
I was just thinking, I can work my way to the Developer Options by taking screenshots but I need to access the media for this!
When I connect the device to PC and then click on Samsung Galaxy S7 Edge it's empty... There most be done something before.
Thanks!
You guys can call me a ****ing genius! I managed to install Teamviewer by taking screenshots and look at them on the PC (I set up the device as mass storage blindly) so I knew what to do next. It was still tricky but possible.
I'm recovering my data now.
Thanks to the Google voice app I was able to type in "Teamviewer"
Thank you anyway!
NewHere92 said:
You guys can call me a ****ing genius! I managed to install Teamviewer by taking screenshots and look at them on the PC (I set up the device as mass storage blindly) so I knew what to do next. It was still tricky but possible.
I'm recovering my data now.
Thanks to the Google voice app I was able to type in "Teamviewer"
Thank you anyway!
Click to expand...
Click to collapse
WTF bro! You seem to hack it pretty easily!
Wish you had done that before mine got replaced.
Now I have permanently lost my previous data
techsammy said:
WTF bro! You seem to hack it pretty easily!
Wish you had done that before mine got replaced.
Now I have permanently lost my previous data
Click to expand...
Click to collapse
It wasn't really easy dude... The most difficult was to make this damn thing work as a mass storage device. So I could finally have access to the data on the Windows Explorer.... I was just touching on the screen like a maniac!
But this is a way to do it guys. If you own a Galaxy S7 Edge I recommend to activate USB debugging and install Teamviewer quick support (Samsung version, there are different editions) just in case the screen breaks. lol I install Teamviewer on all my devices now...
Hey! The same thing just happened to my phone an hour ago. Green grassy screen. It's terrible!
Ok, so what were the steps you took in order to get to where you can turn on USB debugging and backup your phone?
Well, what happens when you connect your phone to your Computer (USB)? If nothing, then you need to check connect the device as camera or mass storage, blindly! Which is kinda tricky... You need to pull down your notification bar and then select the USB options thing and in this menu which pops up you need to select camera or mass storage... But once you get that done, you're good to go! You will be able to take screenshots and view them on your computer instantly. You don't really need to care about USB debugging, you can just get Teamviewer Quick Support (for Samsung) that is really important, the normal version won't work!
NewHere92 said:
Well, what happens when you connect your phone to your Computer (USB)? If nothing, then you need to check connect the device as camera or mass storage, blindly! Which is kinda tricky... You need to pull down your notification bar and then select the USB options thing and in this menu which pops up you need to select camera or mass storage... But once you get that done, you're good to go! You will be able to take screenshots and view them on your computer instantly. You don't really need to care about USB debugging, you can just get Teamviewer Quick Support (for Samsung) that is really important, the normal version won't work!
Click to expand...
Click to collapse
Thanks for the reply. It actually looks like my issue was much worse. My phone degraded pretty quickly, since I wrote my post. It got to a point that while I could type on my lockscreen, it wouldn't go past and enter the OS. I didn't even have a green screen anymore, the screen turned to an off black. At that point, I gave up and sent it in for repairs. I think the motherboard got fried.
Not sure if I'm posting in the right place ( if not please direct me where I should ) I have a damaged Galaxy S7 Edge from ATT that I'd like to pull some photos off the device that was took the night before the screen decided to go out on me. Is there any programs or tools that will allow me to pull from certain folders even though the USB file sharing option can not be put on due to the screen being off?
Any help would be GREATLY appreciated as the phone was used to shoot a whole birthday party before it went out.
I would suggest you connect to smart switch and make a back up of the operating system.
then you can get the pictures from the back up as smart switch saves them in different folders.
Does Smart Switch run out of the box without interaction on the phone?
I guess that's a hard one. If you've enabled USB debugging and permanently authorized your desktop you can access the files through adb.
Depending on the source of your problem you can give your phone to a shop for repair who won't touch the filesystem.
Cosmic Blue said:
I would suggest you connect to smart switch and make a back up of the operating system.
then you can get the pictures from the back up as smart switch saves them in different folders.
Click to expand...
Click to collapse
Smart switch needs me to put the phone in a mode where it can read off it which I don't have access to unfortunately.
andiling said:
Does Smart Switch run out of the box without interaction on the phone?
I guess that's a hard one. If you've enabled USB debugging and permanently authorized your desktop you can access the files through adb.
Depending on the source of your problem you can give your phone to a shop for repair who won't touch the filesystem.
Click to expand...
Click to collapse
I have another device already so I wasn't trying to spend the $200+ to get the screen fixed on a phone I was no longer using if I didn't HAVE to
Point taken... however, you should be able to sell it for more than 200$ afterwards, isn't it.
Otherwise you can open it and solder wires on the memory chip and connect directly (just as a rough path given).
As previously mentioned above, using smart switch is not a bad idea.
I however didn't do that. My wife had the s6 and right before the s7 edge came out she dropped it and screen broke. Was not able to view anything on the screen but still powered on. What i did, was turned it on, connected the phone to my pc and device appeared in the Computer section of my pc as the external storage or whatever. I was able to save and remove all picture/files i wanted from that non working s6. Just a thought. Back then, i didn't like to back up my stuff now i do but just in case the back ups don't work try this. The possibilities are endles...
ssgunner20 said:
As previously mentioned above, using smart switch is not a bad idea.
I however didn't do that. My wife had the s6 and right before the s7 edge came out she dropped it and screen broke. Was not able to view anything on the screen but still powered on. What i did, was turned it on, connected the phone to my pc and device appeared in the Computer section of my pc as the external storage or whatever. I was able to save and remove all picture/files i wanted from that non working s6. Just a thought. Back then, i didn't like to back up my stuff now i do but just in case the back ups don't work try this. The possibilities are endles...
Click to expand...
Click to collapse
When I connect the device the computer only sees it as charging only because I don't have the ability to change it to fileshare. Thanks for all the suggestions everyone !
Dennelly said:
When I connect the device the computer only sees it as charging only because I don't have the ability to change it to fileshare. Thanks for all the suggestions everyone !
Click to expand...
Click to collapse
It sounds like your computer is not recognizing the phone because the samsung drivers are not working properly. Download and install them to your computer and then try smart aswitch. You should not need to put into file share mode to make a back up to your computer.
Once the back up is on your computer, you should be able to access the back up and get most of the information you require.
Cosmic Blue said:
It sounds like your computer is not recognizing the phone because the samsung drivers are not working properly.
Click to expand...
Click to collapse
No, it's a security measure. You indeed need to confirm on the phone first to get access to the files.