Database Users

LCD screen broke. Need to get into s memo and other info

But when I connect the device to my computer it always connects as an installer or whatever.
I always have to go into settings and connect as a media transfer device for me to be able to search through the phones memory.
i cant do that now with the screen locked.
what can i do?
This phone has been such a pile of $hit that i thought about just buying an s4 mini to replace it and not replacing the screen. There are a ton of other problems this phone has.

fupamobile said:
But when I connect the device to my computer it always connects as an installer or whatever.
I always have to go into settings and connect as a media transfer device for me to be able to search through the phones memory.
i cant do that now with the screen locked.
what can i do?
This phone has been such a pile of $hit that i thought about just buying an s4 mini to replace it and not replacing the screen. There are a ton of other problems this phone has.
Click to expand...
Click to collapse
damn usually this forum is more helpful.
i just need to know if there is a manual way to turn the phone from a "installer" to a media transfer device from the computer so i can go in and get into my files that are saved on the phone.

fupamobile said:
damn usually this forum is more helpful.
i just need to know if there is a manual way to turn the phone from a "installer" to a media transfer device from the computer so i can go in and get into my files that are saved on the phone.
Click to expand...
Click to collapse
There is no way i can think of.
Because the screen has gone bad. You wont be able to see the recovery part too.
We couldve rooted it, disabled the pattern via recovery and kaboom!
Its better to get a screen on ebay use it for a while and return it in a jiffy if they refund..or if they dont refund..just use it with your phone and sell it off..
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.

Backup w/ Broken Screen? (TWRP Installed)

Hey guys, I recently broke the LCD on my Note 3 running stock KitKat ( :crying: ) and realized I hadn't done a nandroid backup in quite some time...
I tried the obvious adb pull, but for some reason I couldn't even get into adb shell or see my device in the device list like I had previously.
I'm all out of ideas now...
Could somebody please throw some help my way?

Does your phone even boot up? Do you get sound, vibration, anything to indicate it's still working internally beside blank screen?
Are you going to try to fix it? buy new one? upgrade to Note 4? Me and my wife used to own GS3 and when she broke her screen, I swapped motherboard with mine to copy pictures mostly and some other stuff, but we werent going to fix it, since I decided to get her GS5.

pete4k said:
Does your phone even boot up? Do you get sound, vibration, anything to indicate it's still working internally beside blank screen?
Are you going to try to fix it? buy new one? upgrade to Note 4? Me and my wife used to own GS3 and when she broke her screen, I swapped motherboard with mine to copy pictures mostly and some other stuff, but we werent going to fix it, since I decided to get her GS5.
Click to expand...
Click to collapse
I'm getting a replacement through the phone insurance. It does turn on and function perfectly normal, the screen just has a tiny, tiny fracture point with a crack spanning across the screen horizontally, rendering the bottom half unusable. The top half is functioning though.
I cannot unlock my phone or make a backup with the bottom half not working.

Try using a bluetooth mouse or wired mouse with otg cable
Sent from my SM-N9005 using Tapatalk 2

http://forum.xda-developers.com/showthread.php?t=2786395
Could help, made for exactly your problem. If you manage to get it working download Nandroid Offline backup, which allows you to make a Nandroid backup from Android itself, rather than CWM/TWRP.
EDIT -- Just checked and it works an absolute treat. Providing you had USB Debugging enabled before your phone got broke, it should work fine. It even has the option to swipe to unlock or disable a pattern unlock if you had one enabled.

Pagnell said:
http://forum.xda-developers.com/showthread.php?t=2786395
Could help, made for exactly your problem. If you manage to get it working download Nandroid Offline backup, which allows you to make a Nandroid backup from Android itself, rather than CWM/TWRP.
EDIT -- Just checked and it works an absolute treat. Providing you had USB Debugging enabled before your phone got broke, it should work fine. It even has the option to swipe to unlock or disable a pattern unlock if you had one enabled.
Click to expand...
Click to collapse
Thank you for the link - it looks like it would be a great solution, but unfortunately I cannot enable USB debugging with the code given :\. I may be out of luck

Well, if nothing else works and data on the phone is that important, then you need to convince the insurance company to send you new Note 3 first and swap the MB as I suggested to retrieve the data, then put everything back to original. I have not done this on Note 3, but GS3 was probably one of easier electronics repairs I've done, just follow one of many youtube videos, to make sure you don't break some wire, before disconnecting. Possibly a shop could do that for you.

Well, freakin sweet deal. After being on the phone with the insurance company and US Cellular for two and a half hours and having them tell me everybody was out of Note 3's and they would only give me $400 bucks for my old phone minus my $175 deductible, I received another call from management at the insurance company apologizing and letting me know that they'd offer me $725.
It just so happens the new Note 4 is $770, so thank the Lord I'm in a good spot!

Recovering data from a broken screen Moto X

Last week a friend of mine decided it was time for my Moto X to retire and unwillingly broke its screen by putting a weight on it at the gym. I would now like to retrive the data it contained (especially the photos) but it's not that simple, since my phone was pin-protected and it was completely stock. As of right now neither the touchscreen nor the display are working.
Any advice on how to proceed?
Thanks in advance.

For starters, hopefully the PCB didn't get damaged, also, for the people that know how to work with this phone better than I, what is the model of the phone, was the bootloader locked or unlocked, did you have a custom recovery onboard

mrmidnight said:
For starters, hopefully the PCB didn't get damaged, also, for the people that know how to work with this phone better than I, what is the model of the phone, was the bootloader locked or unlocked, did you have a custom recovery onboard
Click to expand...
Click to collapse
Yeah, sorry for lacking details. My phone is the XT1052, and I have no custom recovery nor root on my phone. Plus the boot loader is locked.
I wanted to solve this myself, but maybe the guys over at Motorola's assistance could help me?

kGospel said:
Yeah, sorry for lacking details. My phone is the XT1052, and I have no custom recovery nor root on my phone. Plus the boot loader is locked.
I wanted to solve this myself, but maybe the guys over at Motorola's assistance could help me?
Click to expand...
Click to collapse
They would tell you to send it in if it's still under warranty and give you a replacement, no data retrieval. There was another thread recently from someone who had a similar issue. I'd read that to see where it went (not that long of a read). Its not entirely clear what happened to the user, though you can pm him/her to see if the feedback given actually worked. Here's the thread http://forum.xda-developers.com/moto-x/moto-x-qa/headless-mobo-data-retrieval-t3125471

Yeah, it is still under warranty, however I believe the one time free replacement policy is only available in the US.
As far as my problem is concerned is there any way to control the input of the phone via an external input? (Maybe connecting it to a computer?)

kGospel said:
Yeah, it is still under warranty, however I believe the one time free replacement policy is only available in the US.
As far as my problem is concerned is there any way to control the input of the phone via an external input? (Maybe connecting it to a computer?)
Click to expand...
Click to collapse
You could use an OTG cable with mouse/keyboard

With nothing at all on the screen, I would be very concerned the PCB is broken. Do you get any vibrations when attempting to power on and off? How about when you call it, does it ring?

I honestly haven't tried to call myself since my SIM card now lives on another phone. However the phone does vibrate when turning on.
Plus, when I discovered it was broken one small part of the screen (upper right corner) still showed battery percentage and network connectivity. Now even that part doesn't seem to be working.

When you connect the phone to the computer, is it recognized?
As far as I remember, you don't need the screen to work in order to unlock the bootloader via the Motorola website (if you can get your serial elsewhere or already signed in Moto Care). You could do that and use adb pull, granted you know what exact files you want to retrieve.
What do you want to retrieve exactly? If it's totally stock, chances are that things like contacts, calendar and etc were already cloud synced to your google account. (Or even pictures if you activated that)

The Moto X will not illuminate the screen if the AMOLED display layer is cracked. If the phone acts like it's working (vibrates on boot etc) then you probably just have a broken screen. Have you tried to turn it on and plug it in to a computer and just copy the data off? You could also replace the display if you're so inclined with a refurbished display assembly. I've seen them as low as $40 on ebay. Disassembly is not overly difficult if you have an appropriate heat source and a T3 torx screwdriver.

kGospel said:
I honestly haven't tried to call myself since my SIM card now lives on another phone. However the phone does vibrate when turning on.
Plus, when I discovered it was broken one small part of the screen (upper right corner) still showed battery percentage and network connectivity. Now even that part doesn't seem to be working.
Click to expand...
Click to collapse
I just replaced a shattered screen on the wife's moto x last night. The screen still works but looks like hell. I was about to throw it out but you can have it if you promise to reimburse my shipping costs. I can even give you a few tips based on my experience following the ifixit guide online and I'll even send along the cheap (but good enough) t3 & t5 torx screwdrivers that came with it. Let me know.

Hi guys, I apologize not having been here for a while, but I have been out of town for the last couple days.
alenym said:
When you connect the phone to the computer, is it recognized?
As far as I remember, you don't need the screen to work in order to unlock the bootloader via the Motorola website (if you can get your serial elsewhere or already signed in Moto Care). You could do that and use adb pull, granted you know what exact files you want to retrieve.
What do you want to retrieve exactly? If it's totally stock, chances are that things like contacts, calendar and etc were already cloud synced to your google account. (Or even pictures if you activated that)
Click to expand...
Click to collapse
When I connect the phone to the computer it does get recognized in the sense that Windows does recognize it as a periferial and makes its annoying sound, but it then isn't accessible nor it does show up as an external device.
Is this enough to unlock its bootloader via Motorola's website?
Also, the phone regularly powers on and vibrates while booting on. I guess this should be a good sign.
cntryby429 said:
I just replaced a shattered screen on the wife's moto x last night. The screen still works but looks like hell. I was about to throw it out but you can have it if you promise to reimburse my shipping costs. I can even give you a few tips based on my experience following the ifixit guide online and I'll even send along the cheap (but good enough) t3 & t5 torx screwdrivers that came with it. Let me know.
Click to expand...
Click to collapse
You guys are amazing, I really appreciate your offer, but I honestly cannot accept it.

kGospel said:
When I connect the phone to the computer it does get recognized in the sense that Windows does recognize it as a periferial and makes its annoying sound, but it then isn't accessible nor it does show up as an external device.
Is this enough to unlock its bootloader via Motorola's website?
Also, the phone regularly powers on and vibrates while booting on. I guess this should be a good sign.
Click to expand...
Click to collapse
I guess it is! However I genuiely don't know if the X is supposed to be detected by default or if you need to install the Motorola Drive. I guess you should give it a try! Try installing the Motorola Device Manager (available directly from the Moto website, just google it and it should be the first result), it comes with drivers for the Moto X. Plus you'll need it to unlock the bootloader.
The bootloader unlock is also quite easy. To be honest it was my first contact with the Android SDK (the Moto X being my first cellphone ) and I had no real problem apart setting the drivers and stuff (there is a very detailed step-by-step guide in the Moto X General section btw, very useful! The one provided by Motorola isn't bad neither).
You didn't say what exactly you wanted to get back by the way!
PS: I'd put the links if I could, but I can't atm because I didn't reach 10 messages yet. I think this is my tenth, so I'll try editing the post afterwards and see if it works.
Edit: it works!
Moto Device Manager: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Moto Unlock Bootloader: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Step by step guides to pretty much everything Moto X related: http://forum.xda-developers.com/moto-x/general/ref-complete-moto-x-guides-information-t2603358

alenym said:
I guess it is! However I genuiely don't know if the X is supposed to be detected by default or if you need to install the Motorola Drive. I guess you should give it a try! Try installing the Motorola Device Manager (available directly from the Moto website, just google it and it should be the first result), it comes with drivers for the Moto X. Plus you'll need it to unlock the bootloader.
The bootloader unlock is also quite easy. To be honest it was my first contact with the Android SDK (the Moto X being my first cellphone ) and I had no real problem apart setting the drivers and stuff (there is a very detailed step-by-step guide in the Moto X General section btw, very useful! The one provided by Motorola isn't bad neither).
You didn't say what exactly you wanted to get back by the way!
PS: I'd put the links if I could, but I can't atm because I didn't reach 10 messages yet. I think this is my tenth, so I'll try editing the post afterwards and see if it works.
Edit: it works!
Moto Device Manager: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Moto Unlock Bootloader: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Step by step guides to pretty much everything Moto X related: http://forum.xda-developers.com/moto-x/general/ref-complete-moto-x-guides-information-t2603358
Click to expand...
Click to collapse
Thank you once more! However, as of right now, I'm not sure whether my phone is functinal or not. Here's what I can tell you:
After I hold the power button down for a while the phone vibrates as if it was turning on. Then after about a minute or so it does vibrate again but with lower intensity, as if there where unread notifications on the phone (which could be possible).
However, neither my MacBook nor my Windows PC seem to recognize the phone. Any idea?

In order for the Macbook to recognize it you need to download an app called Android File Transfer. It is not in the App Store, however Google is the author. I use it pretty regularly and it is awesome!

kGospel said:
However, neither my MacBook nor my Windows PC seem to recognize the phone. Any idea?
Click to expand...
Click to collapse
Have you installed the Motorola device drivers? You said your phone was pin-protected. I tried connecting my phone to the PC and my phone would not enable the media device connection to the PC until I entered the pin. I don't know if the touchscreen remains functional even if the display underneath is broken, but you could try it.
---------- Post added at 12:55 PM ---------- Previous post was at 12:47 PM ----------
Another option you could try is to unlock your bootloader, flash TWRP recovery, and boot into TWRP. I believe TWRP will present an adb interface and that should allow you to pull your files.
I just tried it out. I didn't even need to use adb, TWRP showed up as a portable device and I was able to simply drag and drop files off the device.

Sorry if I hadn't been detailed enough: in my previous attempts I already had the Motorola drivers installed, and I also tried with the Android File Transfer App but nothing has worked so far.
tormin said:
Have you installed the Motorola device drivers? You said your phone was pin-protected. I tried connecting my phone to the PC and my phone would not enable the media device connection to the PC until I entered the pin. I don't know if the touchscreen remains functional even if the display underneath is broken, but you could try it.
---------- Post added at 12:55 PM ---------- Previous post was at 12:47 PM ----------
Another option you could try is to unlock your bootloader, flash TWRP recovery, and boot into TWRP. I believe TWRP will present an adb interface and that should allow you to pull your files.
I just tried it out. I didn't even need to use adb, TWRP showed up as a portable device and I was able to simply drag and drop files off the device.
Click to expand...
Click to collapse
I guess unlocking the bootloader seems like my best option as of right now, however I thought unlocking the boot loader erased all the data from the phone which would mean I'd lose the photos I'm trying to recover if I did.

I guess unlocking the bootloader seems like my best option as of right now, however I thought unlocking the boot loader erased all the data from the phone which would mean I'd lose the photos I'm trying to recover if I did.
Click to expand...
Click to collapse
That... is true. You don't want to unlock the bootloader.

Final offer on shipping you my busted but functional screen I just replaced. I kinda like the idea of paying it forward to the xda community which has been so helpful to me in the past. No strings, just reimburse my shipping once you get it.

kGospel, I would take his offer. He is offering to send you the screen and then have you pay for it.
That may be your only option to save you files outside of paying out the yingyang for a new screen

Screen doesn't work anymore! Please Help!

Hello there,
today, it just happened out of the blue, my pretty new S7 does only show up a blank grass green screen now! It can be turned off and on, touch works. I just can't see anything at all anymore. I really need a way to mirror the screen to the PC or something... USB debugging is not active :crying:. There are some apps installed, I need to use because I have to create the backup files in them!
What would be the easiest way to get access to this?
The phone is connected to my WiF if that helps.
Thank you so much!

I need help really urgently. (

Put it in download mode and reflash in odin
Sent from my SM-G935F using Tapatalk

NewHere92 said:
I need help really urgently. (
Click to expand...
Click to collapse
If you can aquire a mhl cable for your s7 you will be able to output the video output of the s7/edge to a tv/display. Just search mhl cable for s7 edge on amazon or ebay and you should be good to go.
Edit: just read the s7 and the s7 edge don't support mhl so you might be out of luck.

@Rydah805 I want to backup my data .... and I don't think that would help at all. The screen is pretty much done.
@amar95353 I read online that there is no more MHL support on the S7 anymore.

NewHere92 said:
@Rydah805 I want to backup my data .... and I don't think that would help at all. The screen is pretty much done.
@amar95353 I read online that there is no more MHL support on the S7 anymore.
Click to expand...
Click to collapse
Your SOL on data. You can try SmartSwitch on PC but even then you'll need to approve the backup via the phone.
Sent from my SM-G935F using Tapatalk

NewHere92 said:
Hello there,
today, it just happened out of the blue, my pretty new S7 does only show up a blank grass green screen now! It can be turned off and on, touch works. I just can't see anything at all anymore. I really need a way to mirror the screen to the PC or something... USB debugging is not active :crying:. There are some apps installed, I need to use because I have to create the backup files in them!
What would be the easiest way to get access to this?
The phone is connected to my WiF if that helps.
Thank you so much!
Click to expand...
Click to collapse
Original answer deleted. I'm a complete idiot. I should have checked but believe I was given incorrect information from my sprint sales person on location of reset. Sorry.

I turned off the phone many times.
Phone works fine, just the screen doesn't. I found a lot of forum posts for this problem it seems common...
I didn't root this phone.
Now, I finally know what's the hole for LMAO! What does happen if I poke it? Update: Hey, that hole is not used for resetting the phone. It's for noise reduction.
I don't think this will help on a broken screen anyway.

slaldrich said:
i assume you turned your phone completely off and on again (not just the screen).
If you did that, did you try a reset? There is a little hole on the top of your phone and in your box, you received a little tool. Poke the hole and hold it in until something happens (a few secs). This sort of reset is like pulling the battery. You should not lose any data in doing this.
If you created this problem by trying to root your phone unsuccessfully... Then you will probably need to odin new stock software.
Click to expand...
Click to collapse
please dont put anything in that hole. This is not a reset button............... ITS A MICROPHONE and that tool its design to open the sim card bay.

Don't worry, I wont do that.
I'm so stuck here... and also I need to send this phone to T-Mobile! Right now I 'm using an iPad as a phone replacement. lol
Just wish I could save this data...

Is your screen experiencing this?
http://i.imgur.com/iOmtR2T.jpg
If so, it's a defective screen.
I got mine replaced already since it was under 30 days replacement guarantee. You can read more about it here: http://forum.xda-developers.com/showthread.php?t=3359221
But the bad news is you won't be able to backup anything. I had to sacrifice a lot of stuff as well.

This is exactly what my screen does look like! And I did not only had problems with the screen, I wasn't able to get my carrier's settings automatically, I have problems with the charging, it won't display my phone number in the settings and also sometimes the camera app freezes. I installed the updates which didn't change anything. This new smartphone which doesn't even has a tiny scratch, never fall down is totally wrecked. Really disappointed about this "top high end" phone. I don't trust, that it will work after they "repeard it". I have it since release.
It's like really a huge amount of data... Of one app it is everything from 2 years (7GB)! There is no possibility to create a backup, you can just send the data to a new phone via WiFi that's all. If your phone breaks everything is lost.
I realized many app developers don't take enoughh care of backup solutions.
Yesterday the screen got back to life but just for a short moment

So it seems like there is no way to get back this data...
Can I get back my WhatsApp backup at least? I was able to create a backup before the screen died. When I plug in the phone to PC I can see "Samsung Galaxy S7 Edge" in my explorer an that's about it. When I click on it there is no content to show.

I just got an idea how to enable the god damn USB debugging!
Can someone share here how to connect the device as a mass storage to PC (by screenshots please)!
I was just thinking, I can work my way to the Developer Options by taking screenshots but I need to access the media for this!
When I connect the device to PC and then click on Samsung Galaxy S7 Edge it's empty... There most be done something before.
Thanks!

You guys can call me a ****ing genius! I managed to install Teamviewer by taking screenshots and look at them on the PC (I set up the device as mass storage blindly) so I knew what to do next. It was still tricky but possible.
I'm recovering my data now.
Thanks to the Google voice app I was able to type in "Teamviewer"
Thank you anyway!

NewHere92 said:
You guys can call me a ****ing genius! I managed to install Teamviewer by taking screenshots and look at them on the PC (I set up the device as mass storage blindly) so I knew what to do next. It was still tricky but possible.
I'm recovering my data now.
Thanks to the Google voice app I was able to type in "Teamviewer"
Thank you anyway!
Click to expand...
Click to collapse
WTF bro! You seem to hack it pretty easily!
Wish you had done that before mine got replaced.
Now I have permanently lost my previous data

techsammy said:
WTF bro! You seem to hack it pretty easily!
Wish you had done that before mine got replaced.
Now I have permanently lost my previous data
Click to expand...
Click to collapse
It wasn't really easy dude... The most difficult was to make this damn thing work as a mass storage device. So I could finally have access to the data on the Windows Explorer.... I was just touching on the screen like a maniac!
But this is a way to do it guys. If you own a Galaxy S7 Edge I recommend to activate USB debugging and install Teamviewer quick support (Samsung version, there are different editions) just in case the screen breaks. lol I install Teamviewer on all my devices now...

Hey! The same thing just happened to my phone an hour ago. Green grassy screen. It's terrible!
Ok, so what were the steps you took in order to get to where you can turn on USB debugging and backup your phone?

Well, what happens when you connect your phone to your Computer (USB)? If nothing, then you need to check connect the device as camera or mass storage, blindly! Which is kinda tricky... You need to pull down your notification bar and then select the USB options thing and in this menu which pops up you need to select camera or mass storage... But once you get that done, you're good to go! You will be able to take screenshots and view them on your computer instantly. You don't really need to care about USB debugging, you can just get Teamviewer Quick Support (for Samsung) that is really important, the normal version won't work!

NewHere92 said:
Well, what happens when you connect your phone to your Computer (USB)? If nothing, then you need to check connect the device as camera or mass storage, blindly! Which is kinda tricky... You need to pull down your notification bar and then select the USB options thing and in this menu which pops up you need to select camera or mass storage... But once you get that done, you're good to go! You will be able to take screenshots and view them on your computer instantly. You don't really need to care about USB debugging, you can just get Teamviewer Quick Support (for Samsung) that is really important, the normal version won't work!
Click to expand...
Click to collapse
Thanks for the reply. It actually looks like my issue was much worse. My phone degraded pretty quickly, since I wrote my post. It got to a point that while I could type on my lockscreen, it wouldn't go past and enter the OS. I didn't even have a green screen anymore, the screen turned to an off black. At that point, I gave up and sent it in for repairs. I think the motherboard got fried.

Backup broken GS5

I dropped my phone and the screen shattered and fell off. I assumed it was dead, but when I replaced the battery and held the power button, it came to life!? I have my wife's old GS5 that I'd like to restore mine to. Anyone have a link or guide that I could follow that doesn't require changing things on the phone which require the screen?
My photos are safe as they were saved on SD, but I'd like to recover settings for apps (contacts, app settings, save games, etc). It wouldn't be the end of the world if I lost that stuff, but I'd rather have it!

bkenobi69 said:
I dropped my phone and the screen shattered and fell off. I assumed it was dead, but when I replaced the battery and held the power button, it came to life!? I have my wife's old GS5 that I'd like to restore mine to. Anyone have a link or guide that I could follow that doesn't require changing things on the phone which require the screen?
My photos are safe as they were saved on SD, but I'd like to recover settings for apps (contacts, app settings, save games, etc). It wouldn't be the end of the world if I lost that stuff, but I'd rather have it!
Click to expand...
Click to collapse
The following link is what I had used to replace the Daughterboard (Micro-USB Port) on one of my Galaxy S5 devices.
https://www.ifixit.com/Device/Samsung_Galaxy_S5
The process for the Digitizer Display is almost the same...
For the Digitizer Display, the guide (within the above link) is probably the best one you'll be able to locate (that also has very helpful images for each step too).
Take your time and be very careful! There's really no alternative shortcuts to perform this process and (to add) I will agree that Samsung didn't make this device very "repair friendly" for the Digitizer Display either.
I do wish you the best of luck! :thumbup:
~~~~~~~~~~~~~~~
UNLESS asked to do so, PLEASE don't PM me regarding support. Sent using The ClaRetoX Forum App on my Enigma Machine {aenigma = Latin for "Riddle"}.

Are you suggesting that the only way to recover the data is to replace the screen/digitizer? I already have a replacement phone in working condition. I was hoping I could transfer the data over to the new one. I have now confirmed that the phone can connect to the computer in download mode but Kies and Smart Switch both complain that it's not a supported device (neither is the new identical phone). I think if I were able to connect the new phone successfully to a PC software in download mode, I'd be able to use the same approach to connect the old one and recover the files.

I tried Smart Switch but it wouldn't connect to the phone. I updated the drivers from the menu and it connected to the new one. I switched and it updated drivers automatically but is now connected and backing up!

Since I didn't find a ready made solution, I came up with my own.
https://forum.xda-developers.com/showpost.php?p=78883506&postcount=4