[Q] Help retrieving data from cracked Note 3 - Galaxy Note 3 Q&A, Help & Troubleshooting

Hello, Im pretty sure youve heard the story. Dropped my phone and cant see a thing due to the cracked screen. When I plug the phone into the computer, the computer recognizes it because I can hear the chime. But I cant unlock my phone to get all of the data off of the internal memory. Is there any software I can use that will act as a virtual monitor on my PC, like a developer kit or something of the sort? I looked in another thread and a guy recommended a OTG cable, but I dont think that would work in my case because I cant see ANYTHING on my phones screen. The repair guy at the shop said that the screen and LCD is damaged so....please? Any help or redirection to another thread would be greatly appreciated. I have all of my music and photos on there and I dont wanna send the phone back yet without trying every possible way to recover the data. PLEASE help. Thanks.

kgovan said:
Hello, Im pretty sure youve heard the story. Dropped my phone and cant see a thing due to the cracked screen. When I plug the phone into the computer, the computer recognizes it because I can hear the chime. But I cant unlock my phone to get all of the data off of the internal memory. Is there any software I can use that will act as a virtual monitor on my PC, like a developer kit or something of the sort? I looked in another thread and a guy recommended a OTG cable, but I dont think that would work in my case because I cant see ANYTHING on my phones screen. The repair guy at the shop said that the screen and LCD is damaged so....please? Any help or redirection to another thread would be greatly appreciated. I have all of my music and photos on there and I dont wanna send the phone back yet without trying every possible way to recover the data. PLEASE help. Thanks.
Click to expand...
Click to collapse
If you have not done anything in advance on the device it might be hard.
https://www.google.com/search?num=1...edr...0...1c.1.62.serp..3.11.1124.7nXbsZnPTIk

xclub_101 said:
If you have not done anything in advance on the device it might be hard.
https://www.google.com/search?num=1...edr...0...1c.1.62.serp..3.11.1124.7nXbsZnPTIk
Click to expand...
Click to collapse
Well its been rooted and the PAC-ROM is on it, if thats what you mean. Thanks for the link though. Im sure one of these 4-5 links should help.

Related

TyTNII Freeze Help me recover data

Help anybody. I am a total technoweenie and my TyTNII has locked up on the orange screen, it doesn't even get to windows. How can I get to the information on the phone, photo's etc. Orange, my provider were useless and NTC reckon that there are some pretty clever people on this site who might be able to help!!!!!!!!!!!!!!!!
fastbowler said:
Help anybody. I am a total technoweenie and my TyTNII has locked up on the orange screen, it doesn't even get to windows. How can I get to the information on the phone, photo's etc. Orange, my provider were useless and NTC reckon that there are some pretty clever people on this site who might be able to help!!!!!!!!!!!!!!!!
Click to expand...
Click to collapse
Even thought it freezes can you still hook it up via USB to your computer? Does it recognize it? If so you can use file explorer and get to all the files, if not I don't know of any way to get to the RAM. You might check for an APP that just mounts the phone as a USB drive and see if that works. Otherwise I would suggest a hard reset to get the OS working again but you will lose all your pics and other files.
Thanks Jambrose.
I've tried the USB but it doesn't recognise it and I'm trying to avoid the hard reset at all costs as there are some pics etc on the phone but also some texts I need to recover. Excuse me for being a bit dumb but what is an app? And where might I find one quickly. Also is it possible that the battery might cause the problem? I've been reading some of the stuff on the web but confess I understand little of it. My knowledge is the human mind not the artificial one unfortunately
fastbowler said:
Thanks Jambrose.
I've tried the USB but it doesn't recognise it and I'm trying to avoid the hard reset at all costs as there are some pics etc on the phone but also some texts I need to recover. Excuse me for being a bit dumb but what is an app? And where might I find one quickly. Also is it possible that the battery might cause the problem? I've been reading some of the stuff on the web but confess I understand little of it. My knowledge is the human mind not the artificial one unfortunately
Click to expand...
Click to collapse
an APP is an application, but if the phone is not being recognized via the USB you won't be getting to your files on the phone via the PC. So none of the files were stored on a storage card that you can pull and copy files off of? Sounds to me you are SOL. You could try a different battery but it most likely will need to be charged outside the phone.

[q] need serious help quick with data recovery

my s4 lcd cracked on its own, no dropping, no misuse, and i didnt have a chance to back up my files/contacts. I recently switched to android after five years with iphone. With the iphone i could simply plug into my pc and transfer files to itunes with no real knowledge. I figured in this day and age and with the level of tech on the galaxy s4 I could do the same.
my problem is i have 8 years of contacts and a few months of photos, videos, etc. I do not wish to lose. If I had to prioritize, the contacts are definitely paramount as I have them no other place. I know, i know, stupid for assuming recovery would be as simple as plugging into my pc.
My problem lies in that I had a lockcode on my phone, did NOT enable developers options prior to it crashing, and have ZERO experience with "crm flashing, and mounting, etc, etc" and really have no clue what they even are. I can follow instructions and learn pretty quickly, but cant write code or anything like that if that is what is required.
Can anyone provide me with any help or suggestions? I am even willing to take it somewhere to have it recovered if thats an option. I really am desperate for help here and would appreciate anything. Thanks. YOu can message me here or email at [email protected].
Thank you all.
BTw, i downloaded an app called drfone which came up in a google search under "recover dead/broken s4 data:". Well, i dont know who actually took the time to write that post out but it has detailed instructions on how to recover the data from a dead or broken phone, but contradicts itself at every turn since you need access to the touchscreen on the phone itself. That poster must of left their logic button unchecked that day.
pissedoffs4user said:
my s4 lcd cracked on its own, no dropping, no misuse, and i didnt have a chance to back up my files/contacts. I recently switched to android after five years with iphone. With the iphone i could simply plug into my pc and transfer files to itunes with no real knowledge. I figured in this day and age and with the level of tech on the galaxy s4 I could do the same.
my problem is i have 8 years of contacts and a few months of photos, videos, etc. I do not wish to lose. If I had to prioritize, the contacts are definitely paramount as I have them no other place. I know, i know, stupid for assuming recovery would be as simple as plugging into my pc.
My problem lies in that I had a lockcode on my phone, did NOT enable developers options prior to it crashing, and have ZERO experience with "crm flashing, and mounting, etc, etc" and really have no clue what they even are. I can follow instructions and learn pretty quickly, but cant write code or anything like that if that is what is required.
Can anyone provide me with any help or suggestions? I am even willing to take it somewhere to have it recovered if thats an option. I really am desperate for help here and would appreciate anything. Thanks. YOu can message me here or email at [email protected].
Thank you all.
Click to expand...
Click to collapse
Do you have samsung kies installed on your pc?? Also can your phone be switched on? I mean does it power up?? If so I think you can backup your contacts n stuff....get kies on your pc

[Q] Tricky and sticky situation!

So I have an LG G2 on my hands, I've dropped it twice now and the second time the screen shattered. And now it won't register any touch at all. My dad is going to India soon and he's going to look for someone to fix it there (because its cheaper in India I think). But the problem is, I want to back up my data before he does it and I don't know how to any more. I've tried plugging it into the PC but it won't register the device any more, tried installing usb drivers via device manager but no luck. Can'd do anything on the phone either because no touch. I'd be happy to be able to do a remote wipe, don't even care about the data any more. Just don't want anyone else to have the data (no there're no nudes on it, but other sensitive / personal data).
Any suggestions?
railpressureflip said:
So I have an LG G2 on my hands, I've dropped it twice now and the second time the screen shattered. And now it won't register any touch at all. My dad is going to India soon and he's going to look for someone to fix it there (because its cheaper in India I think). But the problem is, I want to back up my data before he does it and I don't know how to any more. I've tried plugging it into the PC but it won't register the device any more, tried installing usb drivers via device manager but no luck. Can'd do anything on the phone either because no touch. I'd be happy to be able to do a remote wipe, don't even care about the data any more. Just don't want anyone else to have the data (no there're no nudes on it, but other sensitive / personal data).
Any suggestions?
Click to expand...
Click to collapse
The phone can still boot, right?? If you have one of them USB on the go cables/adapter, then you could just plug in a mouse to operate the phone
Oh god why didn't I think of that! Brilliant! You, sir, are amazing. Many thanks!

[Q] HELP! Note 4 unable to boot up

Hi guys!
So while using my phone halfway, it suddenly powered off and died. At first I thought it was something small and tried to power it on again, but unfortunately it seems to be a much bigger problem. I am unable to do anything with the phone at all. It's become a literal brick.
I have not done any rooting nor have I dropped the phone into the water. I dropped my phone a couple of times, but it was with a proper phone cover.
When I tried to charge my phone, the charging light did not come on. I have tried the battery in an external charging kit and it works fine, therefore I do not believe that it is a battery problem.
The lucky thing is that my phone is still under warranty. However, I was told that the SOP for servicing the phone is to remove all personal data during the recovery process.
Unfortunately, I didn't back up the files in my phone because I didn't see any signs that the phone was gonna die on me, so I was wondering if there was any other way to save my data.
I read online that it may be worth trying to use a USB jig to try to force the phone into download mode. Is this possible? Does anyone know where I may be able to purchase one?
Unfortunately, I do not know which specific model my carrier sells, but it's a Qualcomm 2.7 KHz 4G+ note 4. Can't remember the exact firmware it was running on, but it should be the latest stock firmware.
Would greatly appreciate any advice. Thanks!
Is there anyone here who has any advice for me?
royaloyalz said:
Is there anyone here who has any advice for me?
Click to expand...
Click to collapse
jig is basically a 300K ohm resistor across pins 4 and 5, so searching for brand names/judging by marketing descriptions won't help. It can only fix soft bricks for you, specifically it lets you enter download mode where you can use odin to flash stuff you want. It wont help you in any other way.
Now that we are clear, the cheapest ones I could find are these:
http://www.amazon.com/SainSonic-Dongle-Samsung-Captivate-Vibrant/dp/B0053H73JQ
http://www.amazon.com/Download-adapter-Samsung-Galaxy-Unbrick/dp/B008THL0V4
Buy whichever you like
And if its a hard brick, off to the service center you go!
PS: i have no idea about any way to backup from download mode, maybe someone else can help you on that part.
If you are able to dirty flash a rom and get it booting then you can backup all you want. Hope that works for you.
Thanks for the advice!
Unfortunately because I wasn't able to power up the device I had to send it into the service center. They replaced the motherboard and the charging point for me and I got back my phone 4 hours later.
Lesson learnt, always backup your data every day.

Screen doesn't work anymore! Please Help!

Hello there,
today, it just happened out of the blue, my pretty new S7 does only show up a blank grass green screen now! It can be turned off and on, touch works. I just can't see anything at all anymore. I really need a way to mirror the screen to the PC or something... USB debugging is not active :crying:. There are some apps installed, I need to use because I have to create the backup files in them!
What would be the easiest way to get access to this?
The phone is connected to my WiF if that helps.
Thank you so much!
I need help really urgently. (
Put it in download mode and reflash in odin
Sent from my SM-G935F using Tapatalk
NewHere92 said:
I need help really urgently. (
Click to expand...
Click to collapse
If you can aquire a mhl cable for your s7 you will be able to output the video output of the s7/edge to a tv/display. Just search mhl cable for s7 edge on amazon or ebay and you should be good to go.
Edit: just read the s7 and the s7 edge don't support mhl so you might be out of luck.
@Rydah805 I want to backup my data .... and I don't think that would help at all. The screen is pretty much done.
@amar95353 I read online that there is no more MHL support on the S7 anymore.
NewHere92 said:
@Rydah805 I want to backup my data .... and I don't think that would help at all. The screen is pretty much done.
@amar95353 I read online that there is no more MHL support on the S7 anymore.
Click to expand...
Click to collapse
Your SOL on data. You can try SmartSwitch on PC but even then you'll need to approve the backup via the phone.
Sent from my SM-G935F using Tapatalk
NewHere92 said:
Hello there,
today, it just happened out of the blue, my pretty new S7 does only show up a blank grass green screen now! It can be turned off and on, touch works. I just can't see anything at all anymore. I really need a way to mirror the screen to the PC or something... USB debugging is not active :crying:. There are some apps installed, I need to use because I have to create the backup files in them!
What would be the easiest way to get access to this?
The phone is connected to my WiF if that helps.
Thank you so much!
Click to expand...
Click to collapse
Original answer deleted. I'm a complete idiot. I should have checked but believe I was given incorrect information from my sprint sales person on location of reset. Sorry.
I turned off the phone many times.
Phone works fine, just the screen doesn't. I found a lot of forum posts for this problem it seems common...
I didn't root this phone.
Now, I finally know what's the hole for LMAO! What does happen if I poke it? Update: Hey, that hole is not used for resetting the phone. It's for noise reduction.
I don't think this will help on a broken screen anyway.
slaldrich said:
i assume you turned your phone completely off and on again (not just the screen).
If you did that, did you try a reset? There is a little hole on the top of your phone and in your box, you received a little tool. Poke the hole and hold it in until something happens (a few secs). This sort of reset is like pulling the battery. You should not lose any data in doing this.
If you created this problem by trying to root your phone unsuccessfully... Then you will probably need to odin new stock software.
Click to expand...
Click to collapse
please dont put anything in that hole. This is not a reset button............... ITS A MICROPHONE and that tool its design to open the sim card bay.
Don't worry, I wont do that.
I'm so stuck here... and also I need to send this phone to T-Mobile! Right now I 'm using an iPad as a phone replacement. lol
Just wish I could save this data...
Is your screen experiencing this?
http://i.imgur.com/iOmtR2T.jpg
If so, it's a defective screen.
I got mine replaced already since it was under 30 days replacement guarantee. You can read more about it here: http://forum.xda-developers.com/showthread.php?t=3359221
But the bad news is you won't be able to backup anything. I had to sacrifice a lot of stuff as well.
This is exactly what my screen does look like! And I did not only had problems with the screen, I wasn't able to get my carrier's settings automatically, I have problems with the charging, it won't display my phone number in the settings and also sometimes the camera app freezes. I installed the updates which didn't change anything. This new smartphone which doesn't even has a tiny scratch, never fall down is totally wrecked. Really disappointed about this "top high end" phone. I don't trust, that it will work after they "repeard it". I have it since release.
It's like really a huge amount of data... Of one app it is everything from 2 years (7GB)! There is no possibility to create a backup, you can just send the data to a new phone via WiFi that's all. If your phone breaks everything is lost.
I realized many app developers don't take enoughh care of backup solutions.
Yesterday the screen got back to life but just for a short moment
So it seems like there is no way to get back this data...
Can I get back my WhatsApp backup at least? I was able to create a backup before the screen died. When I plug in the phone to PC I can see "Samsung Galaxy S7 Edge" in my explorer an that's about it. When I click on it there is no content to show.
I just got an idea how to enable the god damn USB debugging!
Can someone share here how to connect the device as a mass storage to PC (by screenshots please)!
I was just thinking, I can work my way to the Developer Options by taking screenshots but I need to access the media for this!
When I connect the device to PC and then click on Samsung Galaxy S7 Edge it's empty... There most be done something before.
Thanks!
You guys can call me a ****ing genius! I managed to install Teamviewer by taking screenshots and look at them on the PC (I set up the device as mass storage blindly) so I knew what to do next. It was still tricky but possible.
I'm recovering my data now.
Thanks to the Google voice app I was able to type in "Teamviewer"
Thank you anyway!
NewHere92 said:
You guys can call me a ****ing genius! I managed to install Teamviewer by taking screenshots and look at them on the PC (I set up the device as mass storage blindly) so I knew what to do next. It was still tricky but possible.
I'm recovering my data now.
Thanks to the Google voice app I was able to type in "Teamviewer"
Thank you anyway!
Click to expand...
Click to collapse
WTF bro! You seem to hack it pretty easily!
Wish you had done that before mine got replaced.
Now I have permanently lost my previous data
techsammy said:
WTF bro! You seem to hack it pretty easily!
Wish you had done that before mine got replaced.
Now I have permanently lost my previous data
Click to expand...
Click to collapse
It wasn't really easy dude... The most difficult was to make this damn thing work as a mass storage device. So I could finally have access to the data on the Windows Explorer.... I was just touching on the screen like a maniac!
But this is a way to do it guys. If you own a Galaxy S7 Edge I recommend to activate USB debugging and install Teamviewer quick support (Samsung version, there are different editions) just in case the screen breaks. lol I install Teamviewer on all my devices now...
Hey! The same thing just happened to my phone an hour ago. Green grassy screen. It's terrible!
Ok, so what were the steps you took in order to get to where you can turn on USB debugging and backup your phone?
Well, what happens when you connect your phone to your Computer (USB)? If nothing, then you need to check connect the device as camera or mass storage, blindly! Which is kinda tricky... You need to pull down your notification bar and then select the USB options thing and in this menu which pops up you need to select camera or mass storage... But once you get that done, you're good to go! You will be able to take screenshots and view them on your computer instantly. You don't really need to care about USB debugging, you can just get Teamviewer Quick Support (for Samsung) that is really important, the normal version won't work!
NewHere92 said:
Well, what happens when you connect your phone to your Computer (USB)? If nothing, then you need to check connect the device as camera or mass storage, blindly! Which is kinda tricky... You need to pull down your notification bar and then select the USB options thing and in this menu which pops up you need to select camera or mass storage... But once you get that done, you're good to go! You will be able to take screenshots and view them on your computer instantly. You don't really need to care about USB debugging, you can just get Teamviewer Quick Support (for Samsung) that is really important, the normal version won't work!
Click to expand...
Click to collapse
Thanks for the reply. It actually looks like my issue was much worse. My phone degraded pretty quickly, since I wrote my post. It got to a point that while I could type on my lockscreen, it wouldn't go past and enter the OS. I didn't even have a green screen anymore, the screen turned to an off black. At that point, I gave up and sent it in for repairs. I think the motherboard got fried.

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