Phone freezing - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Hey XDA community. I recently got a Galaxy Note 3 Verizon and have been having some issues. Randomly my phone will freeze then reboot. It's typically when playing games that are graphic intensive. I cleared the cache, done 2 factory reset, and uninstalled and reinstalled all apps giving me issues. It seems to be doing better now but it recently froze while browsing chrome. I was wondering if this was a known issue and how other people fixed it. I read somewhere that I should root and rom my phone since the factory firmware caused a problem with someone else. So any tips or thoughts would greatly appreciated.
Thank you!
Sent from my SM-N900V using XDA Free mobile app

firemandan said:
Hey XDA community. I recently got a Galaxy Note 3 Verizon and have been having some issues. Randomly my phone will freeze then reboot. It's typically when playing games that are graphic intensive. I cleared the cache, done 2 factory reset, and uninstalled and reinstalled all apps giving me issues. It seems to be doing better now but it recently froze while browsing chrome. I was wondering if this was a known issue and how other people fixed it. I read somewhere that I should root and rom my phone since the factory firmware caused a problem with someone else. So any tips or thoughts would greatly appreciated.
Thank you!
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
I don't play alot of games. Just Subway Surfers and Temple Run so I won't be of much help there but if you're considering rooting and maybe flashing roms check this post out.
http://forum.xda-developers.com/showthread.php?p=55003142
Sent by Darkseid from Apokolips

Ok so next question then. I am planning on maybe sending it to samsung for the factory warranty. I would like to try roming it first to see if that fixes it, but not if they are going to be able to tell and void the warranty. So is the reversal process possible on this phone so that they will never know it was rooted? Or is there a counter that they will be able to see?
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firemandan said:
Ok so next question then. I am planning on maybe sending it to samsung for the factory warranty. I would like to try roming it first to see if that fixes it, but not if they are going to be able to tell and void the warranty. So is the reversal process possible on this phone so that they will never know it was rooted? Or is there a counter that they will be able to see?
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
If the previous owner rooted it properly he/she shouldn't have tripped knox. If you'd like to check put your phone in download mode and check. Power off phone then restart holding power, vol down and home. If you'd like to to restore and send it in then you'd use Odin to restore with the files here....http://forum.xda-developers.com/showpost.php?p=47400062&postcount=1 as long as you're on MJE use the MJE factory tar file. Make sure you use retail if you're on a retail phone or you'll possibly brick it. If you decide to upgrade use the NC2 method and if it continues to act up you can go to stock with the MJE version just to keep it simple.

Ok so I checked and it says Knox 0x0. I am assuming that means it hasn't been tripped. Now is there a root method that will avoid tripping Knox?
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firemandan said:
Ok so I checked and it says Knox 0x0. I am assuming that means it hasn't been tripped. Now is there a root method that will avoid tripping Knox?
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
Good, if you're on NC4 use towel root.
See this thread by @droidguy22 : http://forum.xda-developers.com/showthread.php?p=53428156
Sent by Darkseid from Apokolips

Ok awesome. And using towel root properly won't trip Knox correct the? Also with these phones is it required to put the roms and kernels on an SD card or is it OK using the internal storage?
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firemandan said:
Ok awesome. And using towel root properly won't trip Knox correct the? Also with these phones is it required to put the roms and kernels on an SD card or is it OK using the internal storage?
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
Put your rom zips on your external sd. No kernels yet but hopefully down the line. I rooted before towel root but everyone says it doesn't trip Knox.
Sent by Darkseid from Apokolips

Copy that thanks. I'm coming from the razr maxx HD and all I used was the internal memory on that so was checking to see if it was possible with this phone too
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Mine was doing this brand new unrooted. Exchanged it for a new one and the problem went away. There are lemons out there. Take it back to the Verizon store before it's too late.

Yeah I got it from someone else and I'm going to have to do the factory warranty I believe. I appreciate the info.
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Related

Help Unrooting (Rooted with motochopper)

Hi Guys,
I rooted my Samsung S4 (GT-9505) using motochopper, but since discovered some of my apps don't work with a rooted device.
I would like to unroot it back to factory settings.
What do I need to do? Is it a case of downloading an official ROM and using ODIN to flash the official bios back on?
I have reset the counter with TRIANGLE but my device status is still 'custom' and not official.
Is there a simple way of removing the root that motochopper adds or is an official ROM the only way?
Im in the UK and would like to flash to the latest Vodafone ROM and unrooted as new.
Many thanks
First of all, there's no app that would stop working because of a rooted device. Rooting just gains you administrator privileges, nothing more, nothing less. And yes, the best way to unroot and get the official status back is to download and flash an official rom through Odin.
Sent from my GT-I9500 using xda premium
techfreakgag said:
First of all, there's no app that would stop working because of a rooted device. Rooting just gains you administrator privileges, nothing more, nothing less. And yes, the best way to unroot and get the official status back is to download and flash an official rom through Odin.
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse
Many thanks for your reply,
Unfortunatly your wrong there, Barclays PingIt (my bank account) knows when a phone has been rooted and displays an error page saying its breaching security and stops the app from working!! Crazy I know.
You can uninstall super su then reboot the phone.
You can get instructions from the Exynos Abuse thread by chainfire. It's at the bottom.
Sent from my HTC One using Tapatalk 4 Beta
Hello there
I found that flixster wouldn't stream ultraviolet movies with root. I did find that using voodoo ota root keeper from play store helps that. Click on temp unroot, then when you've finished using that app that doesn't allow root, restore root. Unsure that this will work for you, but no harm in trying.
Sent from my Nexus 7 using Tapatalk 2
I used this guide and it worked quite well. http://forum.xda-developers.com/showthread.php?t=2265477
Sent from my GT-I9505 using xda premium

Knox info

Random question, but as I'm upgrading from the s3 I'm new to knox.
If I root, will knox keep warning me and getting in the way of my general phone usage?
Sent from my GT-I9300 using xda app-developers app
riso123 said:
Random question, but as I'm upgrading from the s3 I'm new to knox.
If I root, will knox keep warning me and getting in the way of my general phone usage?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Hi,
I did upgrade from S3 to S5, I also root my device immediatly
So, Knox won't jump at you if you're rooted, yet *I think* that you'll be warned when trying to actually using it..
I'm not sure because Knox can be disable, and along the way of transfering my data , knox was disabled (i think Supersu apps does that), else I'm sure you can find how to disable it somewhere on xda !!
vorta251 said:
Hi,
I did upgrade from S3 to S5, I also root my device immediatly
So, Knox won't jump at you if you're rooted, yet *I think* that you'll be warned when trying to actually using it..
I'm not sure because Knox can be disable, and along the way of transfering my data , knox was disabled (i think Supersu apps does that), else I'm sure you can find how to disable it somewhere on xda !!
Click to expand...
Click to collapse
Ah, so good to hear positive news after using the Sony z2 for a few days! That's just the kind of answer I was hoping for.
Can't wait to get my new baby tomorrow lol
Sent from my GT-I9300 using xda app-developers app

recovery failed multiple times

Hello xda community.
i just purchased a galaxy s4 from a friend he he updated it to kitkat 4.4.2. i rooted itbut im having an issue installing a custom recovery. i tried the cmd method, the twrp apps on the market but although it says succesfull when i try to reboot into recovery it goes onto download mode. Someone please help me. i know samsung has a security system for the boatloader and i dont care tripping the securty system because im not with at&t nor on contract.
please help me i want to flash cm11 so bad.
androidfine16 said:
Hello xda community.
i just purchased a galaxy s4 from a friend he he updated it to kitkat 4.4.2. i rooted itbut im having an issue installing a custom recovery. i tried the cmd method, the twrp apps on the market but although it says succesfull when i try to reboot into recovery it goes onto download mode. Someone please help me. i know samsung has a security system for the boatloader and i dont care tripping the securty system because im not with at&t nor on contract.
please help me i want to flash cm11 so bad.
Click to expand...
Click to collapse
Try this one. It's what I use.
http://forum.xda-developers.com/showthread.php?t=2427125
Apoplectic1 said:
Try this one. It's what I use.
http://forum.xda-developers.com/showthread.php?t=2427125
Click to expand...
Click to collapse
I've seen that but I heard/read if you mess up that's it for your phone. Plus toy never truly have a Susie stable recovery. Seems like a lot of risk
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
androidfine16 said:
I've seen that but I heard/read if you mess up that's it for your phone. Plus toy never truly have a Susie stable recovery. Seems like a lot of risk
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
I can't say I have ever heard of anyone messing up the installation process before. It's load the apk to your SD card, install it to your phone and then tapping the install button once you open it. That's it.
As long as your root method installs busybox and your SU app disables Knox, you should be fine.
androidfine16 said:
Hello xda community.
i just purchased a galaxy s4 from a friend he he updated it to kitkat 4.4.2. i rooted itbut im having an issue installing a custom recovery. i tried the cmd method, the twrp apps on the market but although it says succesfull when i try to reboot into recovery it goes onto download mode. Someone please help me. i know samsung has a security system for the boatloader and i dont care tripping the securty system because im not with at&t nor on contract.
please help me i want to flash cm11 so bad.
Click to expand...
Click to collapse
Trying to load a custom recovery on a locked bootloader could mess up your phone. Safestrap was made for our phones. Read up a bit you'll see we can't do normal custom recoveries and we can't flash normal roms cause we're locked. Only thing we can do is root and safe strap. I'll suggest odin nb1 update to nc1 root. The reason I say odin to nb1 is because right now you don't have a recovery at all due to you trying to install cwm or twrp.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Apoplectic1 said:
I can't say I have ever heard of anyone messing up the installation process before. It's load the apk to your SD card, install it to your phone and then tapping the install button once you open it. That's it.
As long as your root method installs busybox and your SU app disables Knox, you should be fine.
Click to expand...
Click to collapse
So I'll be able to install cm 11. Without any complications?
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
I don't have a current recovery. Your right about that . How do I fix it
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androidfine16 said:
So I'll be able to install cm 11. Without any complications?
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
Do you have an AT&T S4? If so then no. It will not load if you try. Until someone figures how to crack the locked bootloader, we are stuck with ROMs that use stock Samsung (you'll also hear them referred to as TouchWiz or TW) kernels. I believe CM uses their own custom one.
I am able to use the Google Edition one because a user modified it to work on aTouchWiz kernel, and even then things like USB file transfer does not work.
I do not believe anyone has done the same for CM.
androidfine16 said:
I don't have a current recovery. Your right about that . How do I fix it
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
You need to odin nb1 (flash back to stock) this will put your recovery back.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Apoplectic1 said:
Do you have an AT&T S4? If so then no. It will not load if you try. Until someone figures how to crack the locked bootloader, we are stuck with ROMs that use stock Samsung (you'll also hear them referred to as TouchWiz or TW) kernels. I believe CM uses their own custom one.
I am able to use the Google Edition one because a user modified it to work on aTouchWiz kernel, and even then things like USB file transfer does not work.
I do not believe anyone has done the same for CM.
Click to expand...
Click to collapse
Yes I have the at& t s4. And that sucks I was really looking forward to flashing cm 11s. I don't care for the knox being ticked off being that I'm on no contract. Do you think I can use Odin or something to revert back to 4.2 safely without bricking the device. I hate touch wiz. And the battery drains quickly plus the phone gets hot when used for a while
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
drock212 said:
You need to odin nb1 (flash back to stock) this will put your recovery back.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Won't this look the bootloader cause I read downgrades are practically unsafe on this device. If not than I'd much rather go back to 4.2 so I can load a custom recovery being that u don't mind tripping knox. So long that it doesn't Brick or render the phone use less
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
androidfine16 said:
Won't this lock the bootloader cause I read downgrades are practically unsafe on this device. If not than I'd much rather go back to 4.2 so I can load a custom recovery being that u don't mind tripping knox. So long that it doesn't Brick or render the phone use less
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
androidfine16 said:
Won't this look the bootloader cause I read downgrades are practically unsafe on this device. If not than I'd much rather go back to 4.2 so I can load a custom recovery being that u don't mind tripping knox. So long that it doesn't Brick or render the phone use less
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
Odining back to NB1 will not trip Knox. Also, I believe downgrading to 4.2 will not touch your bootloader, if it were that easy we'd all be rocking CM.
You could run this ROM: http://forum.xda-developers.com/showthread.php?t=2767026
Its technically not a TW ROM, but it has its quirks. It was never intended to work on locked bootloader phones, but it has been retrofitted on to them.
Wrote this if you would like a guide on how I got 4.4.4 version up and running, it's kind of tricky.
androidfine16 said:
Won't this look the bootloader cause I read downgrades are practically unsafe on this device. If not than I'd much rather go back to 4.2 so I can load a custom recovery being that u don't mind tripping knox. So long that it doesn't Brick or render the phone use less
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
Nb1 and nc1 are the same. Nb1 is just a small update over nb1, there isn't even a tar file for nc1 because it's such a small update. You won't be able to odin back to anything prior to nb1 unfortunately without bricking. Now I do understand the hatred of touchwiz but once you're rooted you're able to delete a lot of the garbage bloatware put on by Samsung and AT&T. This makes the phone so much better along with super long battery life. I've been able to get 4.5 hours of on screen time and about 16 - 17 hours of off the plug time like this.
When deleting bloat you can easily Google and find lists of what people have deleted off their phones using titanium backup (amazing app, let's your freeze or delete what you don't want). Also one thing I found out which is dumb. Deleting Samsung hub breaks auto rotation (what one has to do with the other I'll never know) but you can download the file needed to fix that here
http://forum.xda-developers.com/showthread.php?p=51260826
I've had my touchwized sgs4 for about 3 weeks now and can say I'm not as upset with it as I thought I would be. Let me know if you have any questions about certain things. I've found a lot of workarounds and little edits here and there to get my phone a lot closer to how I want it.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Are there people working in unlocking our bootloader because this thing is really annoying .
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Ps: No one answered my question. If I don't care for tripping the bootloader being that I'm on no contract. Is their a way to trip the flash counter and get on a recovery? I don't care for Samsung security knox or their bootloader security.
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
androidfine16 said:
Ps: No one answered my question. If I don't care for tripping the bootloader being that I'm on no contract. Is their a way to trip the flash counter and get on a recovery? I don't care for Samsung security knox or their bootloader security.
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
Nope. Bootloader and knox are completely different. Knox will just give annoying messages once tripped. Bootloader without unlock we're pretty much dead in the water. There has been some talk about ways to possibly unlock the bootloader so it's definitely being worked on. I've also read that the black hat even (hackers convention) might have something promising. Also anything that is done on the s5 could very well apply to the s4. It's all just a matter of time
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
drock212 said:
Nope. Bootloader and knox are completely different. Knox will just give annoying messages once tripped. Bootloader without unlock we're pretty much dead in the water. There has been some talk about ways to possibly unlock the bootloader so it's definitely being worked on. I've also read that the black hat even (hackers convention) might have something promising. Also anything that is done on the s5 could very well apply to the s4. It's all just a matter of time
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sounds great that the s5 and s4 integrate . Also there's a bunch of stuff online which shows how to disable certain aspects of the bootloader using linux (Ubuntu) . Do you think that'll work. It's a huge risk.
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
androidfine16 said:
Sounds great that the s5 and s4 integrate . Also there's a bunch of stuff online which shows how to disable certain aspects of the bootloader using linux (Ubuntu) . Do you think that'll work. It's a huge risk.
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Click to expand...
Click to collapse
If it hasn't been done to give us anything I wouldn't do it. Only thing we have right now is safestrap. Which is similar to a dual boot
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
drock212 said:
If it hasn't been done to give us anything I wouldn't do it. Only thing we have right now is safestrap. Which is similar to a dual boot
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Similar to dual boot but can't load any rom you want on it
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app

Trying to install stock rom

I have the att note 3 that was 4.4.2 and I am ready to sell it but my phone was rooted and I uninstalled some of the stock programs that came with it. I tried to flash what I thought was a stock rom through Odin but it failed and now I just see firmware encountered an issue please select recovery mode in kies. When I go to kies it just tells me that I cannot recover the device. If anyone can help me that would be awesome and thanks in advance.
Sent from my One using XDA Premium 4 mobile app
Root it and flash it again with odin
The phone doesn't even boy anymore and I'm pretty sure that you don't need to be rooted in order to flash with Odin. Also I don't want to just try and root and hope it works because as of now Knox is not tripped
Sent from my One using XDA Premium 4 mobile app
dragon2777 said:
The phone doesn't even boy anymore and I'm pretty sure that you don't need to be rooted in order to flash with Odin. Also I don't want to just try and root and hope it works because as of now Knox is not tripped
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You root one time and your Knox is modified even if you flash stock after...
Start again in dl mode and flash again but check md5 before
The method I used did not trip Knox see the picture. And I have used Odin before a lot of times before I have tried to reflash many times if you Google it you will see that a lot of people are having this issue but nothing has worked for me so far figured I'd ask here. It is also very hard to even find the att stock rom
Sent from my One using XDA Premium 4 mobile app

Rooting note 3 questions?

Hello everyone. From what I've ready, Samsung has a way of knowing when you root your phone thanks to the Knox counter. I understand people have ways around it, but frankly, I understand why Samsung does it and don't mind losing my warranty.
I do wonder this though: does the insurance cover a bricked phone from root?
Also, if I do root, can I get stock Android 5.0?
And lastly, there's so many sites that claim to know how to root a note 3, but a lot of them don't seem legit. Does anyone have any suggestions? Thank you!
Sent from my SM-N900V using XDA Free mobile app
Anyone?
Sent from my SM-N900V using XDA Free mobile app
If you rooted nc2 or NC4 Verizon won't know and you can go back to stock unrooted. Rooting your phone won't trip KNOX. If you take the 4.4.4 update it's a wrap as far as we know. If you root you won't get 5.0 unless it's a OTA probably. I know Hsbadr is working on some things but for the most part Big Red is trying to kill the Note 3. At least from a rooting and development standpoint.
Really? So there's no way I can get 5.0 custom rom?
Sent from my SM-N900V using XDA Free mobile app
fatesalign said:
Really? So there's no way I can get 5.0 custom rom?
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
I doubt it on this device but you never know.
It depends on how your root to not trip Knox amd some other things can trip it from what I've read even improper unroot. I cannot confirm I've never experienced this, but Samsung is who you shouldn't worry about verizon insurance is different. Samsung a is only one year verizon is paid but yes they are right they won't know. Towel root is the only way I know how to not trip knox. To sum up other posts verizon is trying to stop root of note 3 and Samsung isn't helping either. This may be as good as it gets when it comes to development for the note 3 which is still incredible imo due to the bootloader and such. As always hope this helps and shout out to all the devs and others that work on note 3 v
Sent from my SM-N900V using XDA Free mobile app

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