I just updated to the stock kk 4.4.2 on my Verizon note 3 DE. The is no option for pattern unlock (it's grayed out). Also, when I try to setup password or pin, it stays on swipe unlock.
bovineyard said:
I just updated to the stock kk 4.4.2 on my Verizon note 3 DE. The is no option for pattern unlock (it's grayed out). Also, when I try to setup password or pin, it stays on swipe unlock.
Click to expand...
Click to collapse
Do you have encryption or any other security enabled?
No, clean install, no encryption enabled.
I had a question, I rooted my tmobile s5 with odin and cwmod and afterwards my lock screen settings were changed so that pin and password are the only two ways to unlock it. The other settings are there but they're grayed out so that I can't select it. Any ideas on why this could be? Bad root? I need to flash another ROM (I kept it stock btw)
So here' s a problem that makes zero sense. When I try to install the certificate for FoxFi and put in my security method of choice (PIN), it will take me to a screen that tells me to draw my unlock pattern even though I never set or initiated one. What's even more funny is that there isn't even a way to draw an unlock pattern when it asks; the input method is for PIN, so all I can do is insert numbers.
Has anyone run into this and knows how to get past it?
Recently installed Foxfi on my wife's Note 3, didn't have any trouble.
Suggestion: go into your security settings and setup a PIN before trying to install the certificate. If it is already setup, it shouldn't prompt for it during the installation.
Are you by chance rooted? I was working with a stock VZW Note 3.
Hi,
I have a N910C Exynos (oem) on Lollipop and i´m tryning to wipe my credentials but in the Security options the "Clear credentials" option is disabled/grayed out. How can i turn this option on??
Explain and Things that i already tried:
Problem starts after i tried to root my galaxy. It was already in 5.1.1 (OTA installed) and when i tried to root i got a boot loop.
- I did the factory reset wiping cache and data/factory reset and still got on boot loop
- Tried to return to original condition installing by Odin the 4.4.4 stock version but got sw rev check fail .... 2 binary 1 on android screen and Fail status in Odin
- Tried to install 5.0.1 and same thing
- Installed 5.1.1 normal.
- After boot up, Clear credentials (as some other features, like lock screen) was already grayed out
- Tried to do a downgrade and Fail
- Tried to do the encrypt and decrypt the SD card, but same thing
- Tried to unlock screen with samsung find my phone, change to pattern mode, choose a pin code after pattern, reboot, put the wrong pattern on porpouse but it never ask for the pin so i could try to use google account to reset
- Tried to uncheck and check every admin
I tried pretty much everything that everyone write on this forum and internet. Nothing seems to work.
Is there any third part app to clear credentials or anyone has any idea how can i fix this F#[email protected]# problem??
Plz, Help
exlows said:
Hi,
I have a N910C Exynos (oem) on Lollipop and i´m tryning to wipe my credentials but in the Security options the "Clear credentials" option is disabled/grayed out. How can i turn this option on??
Explain and Things that i already tried:
Problem starts after i tried to root my galaxy. It was already in 5.1.1 (OTA installed) and when i tried to root i got a boot loop.
- I did the factory reset wiping cache and data/factory reset and still got on boot loop
- Tried to return to original condition installing by Odin the 4.4.4 stock version but got sw rev check fail .... 2 binary 1 on android screen and Fail status in Odin
- Tried to install 5.0.1 and same thing
- Installed 5.1.1 normal.
- After boot up, Clear credentials (as some other features, like lock screen) was already grayed out
- Tried to do a downgrade and Fail
- Tried to do the encrypt and decrypt the SD card, but same thing
- Tried to unlock screen with samsung find my phone, change to pattern mode, choose a pin code after pattern, reboot, put the wrong pattern on porpouse but it never ask for the pin so i could try to use google account to reset
- Tried to uncheck and check every admin
I tried pretty much everything that everyone write on this forum and internet. Nothing seems to work.
Is there any third part app to clear credentials or anyone has any idea how can i fix this F#[email protected]# problem??
Plz, Help
Click to expand...
Click to collapse
When the clear credential is grayed out means there aren't any credentials to wipe. Basically, what is your problem?
Jertlok said:
When the clear credential is grayed out means there aren't any credentials to wipe. Basically, what is your problem?
Click to expand...
Click to collapse
In Security section some options are grayed out with this status "disabled by administrator, encryption policy, or credential storage"
The Encrypt device option have only Pin and fingerprint on, the rest is disabled... I saw that if i clear the credentials it would fix this problem...
exlows said:
In Security section some options are grayed out with this status "disabled by administrator, encryption policy, or credential storage"
The Encrypt device option have only Pin and fingerprint on, the rest is disabled... I saw that if i clear the credentials it would fix this problem...
Click to expand...
Click to collapse
So, try to explain better your issue via posting some screenshot or writing more clearly.
Do you mean the Screen Lock Type?
-from Lock screen and security > Screen Lock Type
I think you previously encrypted your device and now you are having issues, have you tried to get access to your old files?
Jertlok said:
So, try to explain better your issue via posting some screenshot or writing more clearly.
Do you mean the Screen Lock Type?
-from Lock screen and security > Screen Lock Type
I think you previously encrypted your device and now you are having issues, have you tried to get access to your old files?
Click to expand...
Click to collapse
I´m new here, can´t post any links to my photos. Sorry if i´m not been clear, my english is not that good. I´m from Brazil. But i will try to explain more clearly here:
1 - I go to the Settings > System > Security
2 - In Security tab i choose Encrypt device (codificar dispositivo)
3 - Then i click to choose the lock screen option
4 - The 3 options are grayed out, just the PIN (senha) and Fingerprint (Impressão Digital) are enabled
I just got the phone. Brand new. Then i tried to root but got stock in boot loop, so i installed the stock rom and then i saw this problem.
I have never encrypted the phone nor the SD. I can access everything in my phone but this options. Knox are diabled to, since i tried to root and got Knox status 1.
The only way to highlight the 5 screen lock options is if i go to samsung find my phone, click in unlock screen device. Then the phone gets unlocked and i got a pop up to choose a new screen lock. But if i choose, for an example, Pattern, i draw the pattern, choose a pin code, but as soon i finish it all options get grayed again.
And in the lock screen i can draw the wrong pattern as many times as i want but i don´t got the option to use de PIN to get into device.
exlows said:
I´m new here, can´t post any links to my photos. Sorry if i´m not been clear, my english is not that good. I´m from Brazil. But i will try to explain more clearly here:
1 - I go to the Settings > System > Security
2 - In Security tab i choose Encrypt device (codificar dispositivo)
3 - Then i click to choose the lock screen option
4 - The 3 options are grayed out, just the PIN (senha) and Fingerprint (Impressão Digital) are enabled
I just got the phone. Brand new. Then i tried to root but got stock in boot loop, so i installed the stock rom and then i saw this problem.
I have never encrypted the phone nor the SD. I can access everything in my phone but this options. Knox are diabled to, since i tried to root and got Knox status 1.
The only way to highlight the 5 screen lock options is if i go to samsung find my phone, click in unlock screen device. Then the phone gets unlocked and i got a pop up to choose a new screen lock. But if i choose, for an example, Pattern, i draw the pattern, choose a pin code, but as soon i finish it all options get grayed again.
And in the lock screen i can draw the wrong pattern as many times as i want but i don´t got the option to use de PIN to get into device.
Click to expand...
Click to collapse
Oka, now i've got your problem. Try to check if all the Android Certificates are enabled. Settings > Security > Other Security Settings > View security certificates
Jertlok said:
Oka, now i've got your problem. Try to check if all the Android Certificates are enabled. Settings > Security > Other Security Settings > View security certificates
Click to expand...
Click to collapse
Ok, the path is a a little bit different for me. I´m in the Security -> Trusted Credentials... Here i can see 2 tabs: System and User
In system there ar a lot of credentials and they are all enabled, in user i have none.
Just a heads up: I already tried to disable all of them one by one before. Didn´t help
Did you ever get this figured out? I have tons of certificates installed and turned on. Some are from China, Turkey and in other languages. I want to remove them all but Clear Credentials is greyed out. I'm using a Samsung S5 on v6.0.1 (not rooted).
Joe
exlows said:
Ok, the path is a a little bit different for me. I´m in the Security -> Trusted Credentials... Here i can see 2 tabs: System and User
In system there ar a lot of credentials and they are all enabled, in user i have none.
Just a heads up: I already tried to disable all of them one by one before. Didn´t help
Click to expand...
Click to collapse
Model: Samsung J500F
Baseband: J500FXXU1BPF2 (Portugal)
Greetings to everyone.
My samsung j5 has a bug with the lock screen, which seems never ocurred with someone else.
It started when after i updated to Android Marshmallow after OTA updates and then i made a factory reset. After that i tried to put a Pin in lockscreen and after the pin was confirmed i locked the phone. When after a while i hit the button to turn the screen on it didnt asked the pin. In fact when i tried to change the pin in security settings it asked me a pin which wasn't the same that i put before.
To trying to solve this i though of doing a new factory reset, so i had to go to mysamsung.com to unlock the phone via remote controls and then i succefully reseted the phone.
The problem is that in the middle i forgot that and tried to do root but something went bad and i did lost the warranty but root didn't work. So a days after I tried to put a pass code and again the same error, this time asking for a password that didn't match mine.
I did some troubleshot:
-after Putting another pin the phone sends me to the previous page (security page) and instead of "pin" method to unlock screen it says "swip finger"
-it happens with passcode and pattern code too but when pattern code is choosed if i go to change it it firstly shows a pattern change screens but in a sec it dissapear being possible to put a new one and have the same bug
-I downloaded and installed a stock rom to my baseband and model (android 6.0 but my phone came with 5.1) and the error still exist.
-samsung support said to use smart switch initialization service but it says that my device doesn't support.
Notes: I didn't want to install a custom rom cause i like the samsung style.
Like i said: warranty is now voided (knox 0x1 (2)).
Any help would be apreciated.
Ps: I will provide screenshots and more info if needed.
Solved
Joylopes25 said:
Model: Samsung J500F
Baseband: J500FXXU1BPF2 (Portugal)
Greetings to everyone.
My samsung j5 has a bug with the lock screen, which seems never ocurred with someone else.
It started when after i updated to Android Marshmallow after OTA updates and then i made a factory reset. After that i tried to put a Pin in lockscreen and after the pin was confirmed i locked the phone. When after a while i hit the button to turn the screen on it didnt asked the pin. In fact when i tried to change the pin in security settings it asked me a pin which wasn't the same that i put before.
To trying to solve this i though of doing a new factory reset, so i had to go to mysamsung.com to unlock the phone via remote controls and then i succefully reseted the phone.
The problem is that in the middle i forgot that and tried to do root but something went bad and i did lost the warranty but root didn't work. So a days after I tried to put a pass code and again the same error, this time asking for a password that didn't match mine.
I did some troubleshot:
-after Putting another pin the phone sends me to the previous page (security page) and instead of "pin" method to unlock screen it says "swip finger"
-it happens with passcode and pattern code too but when pattern code is choosed if i go to change it it firstly shows a pattern change screens but in a sec it dissapear being possible to put a new one and have the same bug
-I downloaded and installed a stock rom to my baseband and model (android 6.0 but my phone came with 5.1) and the error still exist.
-samsung support said to use smart switch initialization service but it says that my device doesn't support.
Notes: I didn't want to install a custom rom cause i like the samsung style.
Like i said: warranty is now voided (knox 0x1 (2)).
Any help would be apreciated.
Ps: I will provide screenshots and more info if needed.
Click to expand...
Click to collapse
Hey everyone.
Turns out that after almost two months Samsung relased an updated that fixed this error.
Joylopes25 said:
Hey everyone.
Turns out that after almost two months Samsung relased an updated that fixed this error.
Click to expand...
Click to collapse
With installing the new update your phone baseband is still J500FXXU1BPF2 or something else?
saeid.1980 said:
With installing the new update your phone baseband is still J500FXXU1BPF2 or something else?
Click to expand...
Click to collapse
Actually with this new update the baseband still the same but when I updated the Android 5.1 to 6.0 the baseband changed.