Hi,
I have a N910C Exynos (oem) on Lollipop and i´m tryning to wipe my credentials but in the Security options the "Clear credentials" option is disabled/grayed out. How can i turn this option on??
Explain and Things that i already tried:
Problem starts after i tried to root my galaxy. It was already in 5.1.1 (OTA installed) and when i tried to root i got a boot loop.
- I did the factory reset wiping cache and data/factory reset and still got on boot loop
- Tried to return to original condition installing by Odin the 4.4.4 stock version but got sw rev check fail .... 2 binary 1 on android screen and Fail status in Odin
- Tried to install 5.0.1 and same thing
- Installed 5.1.1 normal.
- After boot up, Clear credentials (as some other features, like lock screen) was already grayed out
- Tried to do a downgrade and Fail
- Tried to do the encrypt and decrypt the SD card, but same thing
- Tried to unlock screen with samsung find my phone, change to pattern mode, choose a pin code after pattern, reboot, put the wrong pattern on porpouse but it never ask for the pin so i could try to use google account to reset
- Tried to uncheck and check every admin
I tried pretty much everything that everyone write on this forum and internet. Nothing seems to work.
Is there any third part app to clear credentials or anyone has any idea how can i fix this F#[email protected]# problem??
Plz, Help
exlows said:
Hi,
I have a N910C Exynos (oem) on Lollipop and i´m tryning to wipe my credentials but in the Security options the "Clear credentials" option is disabled/grayed out. How can i turn this option on??
Explain and Things that i already tried:
Problem starts after i tried to root my galaxy. It was already in 5.1.1 (OTA installed) and when i tried to root i got a boot loop.
- I did the factory reset wiping cache and data/factory reset and still got on boot loop
- Tried to return to original condition installing by Odin the 4.4.4 stock version but got sw rev check fail .... 2 binary 1 on android screen and Fail status in Odin
- Tried to install 5.0.1 and same thing
- Installed 5.1.1 normal.
- After boot up, Clear credentials (as some other features, like lock screen) was already grayed out
- Tried to do a downgrade and Fail
- Tried to do the encrypt and decrypt the SD card, but same thing
- Tried to unlock screen with samsung find my phone, change to pattern mode, choose a pin code after pattern, reboot, put the wrong pattern on porpouse but it never ask for the pin so i could try to use google account to reset
- Tried to uncheck and check every admin
I tried pretty much everything that everyone write on this forum and internet. Nothing seems to work.
Is there any third part app to clear credentials or anyone has any idea how can i fix this F#[email protected]# problem??
Plz, Help
Click to expand...
Click to collapse
When the clear credential is grayed out means there aren't any credentials to wipe. Basically, what is your problem?
Jertlok said:
When the clear credential is grayed out means there aren't any credentials to wipe. Basically, what is your problem?
Click to expand...
Click to collapse
In Security section some options are grayed out with this status "disabled by administrator, encryption policy, or credential storage"
The Encrypt device option have only Pin and fingerprint on, the rest is disabled... I saw that if i clear the credentials it would fix this problem...
exlows said:
In Security section some options are grayed out with this status "disabled by administrator, encryption policy, or credential storage"
The Encrypt device option have only Pin and fingerprint on, the rest is disabled... I saw that if i clear the credentials it would fix this problem...
Click to expand...
Click to collapse
So, try to explain better your issue via posting some screenshot or writing more clearly.
Do you mean the Screen Lock Type?
-from Lock screen and security > Screen Lock Type
I think you previously encrypted your device and now you are having issues, have you tried to get access to your old files?
Jertlok said:
So, try to explain better your issue via posting some screenshot or writing more clearly.
Do you mean the Screen Lock Type?
-from Lock screen and security > Screen Lock Type
I think you previously encrypted your device and now you are having issues, have you tried to get access to your old files?
Click to expand...
Click to collapse
I´m new here, can´t post any links to my photos. Sorry if i´m not been clear, my english is not that good. I´m from Brazil. But i will try to explain more clearly here:
1 - I go to the Settings > System > Security
2 - In Security tab i choose Encrypt device (codificar dispositivo)
3 - Then i click to choose the lock screen option
4 - The 3 options are grayed out, just the PIN (senha) and Fingerprint (Impressão Digital) are enabled
I just got the phone. Brand new. Then i tried to root but got stock in boot loop, so i installed the stock rom and then i saw this problem.
I have never encrypted the phone nor the SD. I can access everything in my phone but this options. Knox are diabled to, since i tried to root and got Knox status 1.
The only way to highlight the 5 screen lock options is if i go to samsung find my phone, click in unlock screen device. Then the phone gets unlocked and i got a pop up to choose a new screen lock. But if i choose, for an example, Pattern, i draw the pattern, choose a pin code, but as soon i finish it all options get grayed again.
And in the lock screen i can draw the wrong pattern as many times as i want but i don´t got the option to use de PIN to get into device.
exlows said:
I´m new here, can´t post any links to my photos. Sorry if i´m not been clear, my english is not that good. I´m from Brazil. But i will try to explain more clearly here:
1 - I go to the Settings > System > Security
2 - In Security tab i choose Encrypt device (codificar dispositivo)
3 - Then i click to choose the lock screen option
4 - The 3 options are grayed out, just the PIN (senha) and Fingerprint (Impressão Digital) are enabled
I just got the phone. Brand new. Then i tried to root but got stock in boot loop, so i installed the stock rom and then i saw this problem.
I have never encrypted the phone nor the SD. I can access everything in my phone but this options. Knox are diabled to, since i tried to root and got Knox status 1.
The only way to highlight the 5 screen lock options is if i go to samsung find my phone, click in unlock screen device. Then the phone gets unlocked and i got a pop up to choose a new screen lock. But if i choose, for an example, Pattern, i draw the pattern, choose a pin code, but as soon i finish it all options get grayed again.
And in the lock screen i can draw the wrong pattern as many times as i want but i don´t got the option to use de PIN to get into device.
Click to expand...
Click to collapse
Oka, now i've got your problem. Try to check if all the Android Certificates are enabled. Settings > Security > Other Security Settings > View security certificates
Jertlok said:
Oka, now i've got your problem. Try to check if all the Android Certificates are enabled. Settings > Security > Other Security Settings > View security certificates
Click to expand...
Click to collapse
Ok, the path is a a little bit different for me. I´m in the Security -> Trusted Credentials... Here i can see 2 tabs: System and User
In system there ar a lot of credentials and they are all enabled, in user i have none.
Just a heads up: I already tried to disable all of them one by one before. Didn´t help
Did you ever get this figured out? I have tons of certificates installed and turned on. Some are from China, Turkey and in other languages. I want to remove them all but Clear Credentials is greyed out. I'm using a Samsung S5 on v6.0.1 (not rooted).
Joe
exlows said:
Ok, the path is a a little bit different for me. I´m in the Security -> Trusted Credentials... Here i can see 2 tabs: System and User
In system there ar a lot of credentials and they are all enabled, in user i have none.
Just a heads up: I already tried to disable all of them one by one before. Didn´t help
Click to expand...
Click to collapse
Related
Hi, I have an i9505 which I have rooted with the help of some of the guides on here.
Anyway, I encrypted my phone from settings -> security not really knowing what I was doing. I was just thinking that it would make my phone more secure or whatever.
Anyway, following this I now have to enter a password every time I lock my phone screen which I find very inconvenient and I understand that I can't install any custom roms in the future.
I have tried to decrypt the phone from settings -> security but the process doesn't seem to complete.
It says that the decrypting process is irreversible ect ect.. it will take one hour ect... ect.. then when I click to confirm it and begin the decryption process the phone just seems to switch off then it turns back on by itself within 30-60 seconds and that is it. The phone is still encrypted?
Can anyone help me please?
I am really gutted!!!
Thanks
I am experiencing the same problem right now, did you ever find a solution?
imstilly said:
Hi, I have an i9505 which I have rooted with the help of some of the guides on here.
Anyway, I encrypted my phone from settings -> security not really knowing what I was doing. I was just thinking that it would make my phone more secure or whatever.
Anyway, following this I now have to enter a password every time I lock my phone screen which I find very inconvenient and I understand that I can't install any custom roms in the future.
I have tried to decrypt the phone from settings -> security but the process doesn't seem to complete.
It says that the decrypting process is irreversible ect ect.. it will take one hour ect... ect.. then when I click to confirm it and begin the decryption process the phone just seems to switch off then it turns back on by itself within 30-60 seconds and that is it. The phone is still encrypted?
Can anyone help me please?
I am really gutted!!!
Thanks
Click to expand...
Click to collapse
Encryption is irreversible without a factory restore.
read here http://www.dummies.com/how-to/content/encrypt-your-samsung-galaxy-s-4.html
did you try to back to stock with odin?
samersh72 said:
Encryption is irreversible without a factory restore.
read here http://www.dummies.com/how-to/content/encrypt-your-samsung-galaxy-s-4.html
did you try to back to stock with odin?
Click to expand...
Click to collapse
I was keeping my hopes going because there is a "decrypt device" option in the security settings, but that wouldn't work and I was hoping I was ****ing it up somehow. Guess device cleansing is my only option.
Penetal said:
I was keeping my hopes going because there is a "decrypt device" option in the security settings, but that wouldn't work and I was hoping I was ****ing it up somehow. Guess device cleansing is my only option.
Click to expand...
Click to collapse
Samsung device have the "decrypt device" option and it works, tried it multiple times.
Decrypting a Samsung Galaxy S4
Had the same problem several times. Make sure "USB Debugging" is off in the "Developer Options" section of the Settings screen.
Dont fret....go to settings<lock screen and then change it to swipe....Hope this works!
imstilly said:
Hi, I have an i9505 which I have rooted with the help of some of the guides on here.
Anyway, I encrypted my phone from settings -> security not really knowing what I was doing. I was just thinking that it would make my phone more secure or whatever.
Anyway, following this I now have to enter a password every time I lock my phone screen which I find very inconvenient and I understand that I can't install any custom roms in the future.
I have tried to decrypt the phone from settings -> security but the process doesn't seem to complete.
It says that the decrypting process is irreversible ect ect.. it will take one hour ect... ect.. then when I click to confirm it and begin the decryption process the phone just seems to switch off then it turns back on by itself within 30-60 seconds and that is it. The phone is still encrypted?
Can anyone help me please?
I am really gutted!!!
Thanks
Click to expand...
Click to collapse
Last night i had the same problem but i managed to fix
If you press decode it says password and then enter a password of at least 6 digits AND AT LEAST 1 NUMBER to activate the decoding part i tottaly missed that but i realized it a few hours after.
And then it started decoding for about half an hour and it was fixed.
Hope this was usefull so you wont need a system reset.
Given that the original post was in 2013, the OP likely had to reset, if none of the other posts from 2013 in the thread helped.
4.1/2 years on - there must be someone out there that knows how to decrypt the GT-I9195 ??
I spent yesterday researching pro's & con's of encrypting my phone. Couldn't find anyone saying password had to be entered EVERY TIME I USE the phone, just people wrongly advising that I would have to enter password every time I switch the phone on. I could live with that, I thought, so I encrypted it. Big mistake. Why anyone wants a phone that needs a password on every use, I do not know.
Please help me decrypt my phone. Thanks
Hi Guys
As seen the title above, I got this problem when about rooting my phone, work out using this solution
So here we goes :
1. Go to Setting - security - uncheck (deactivate) the reactivation lock
2. At the same security window uncheck the KNOX protection
3. Also at the same security window, press clear credentials and clear
4. Re-odin what ever you want to do
Done
See if that worked for you, mine are flawlessly go after do that setup
but just remember you cant reactivate it when your phone are rooted
Thank you
Chris
Hello, i activated just for test screen lock pattern. Now i cant go back to none screen lock, the option is grey( Disabled by administrator, encryption policy or credential storage), i only can choose between pattern, pin code or password. I try all methods find on internet wich work for other phone ex samsung with android 6.0, no one works on huawei p8 lite android 6.0.
Any ideas?
Thank you!
Go to Settings-->Advanced-->Security-->Select Clear credentials and click Yes
I all ready did this, and multiple reboot, the option is still grey
Print screen
Is your phone encrypted?
Sent from my Huawei P8 using XDA Labs
No, is not encrypted, sould I try to encrypted, and decrypted, may be will work this way?
Try this
Go to Settings-->Advanced-->Security-->Device administrators and disable all of them
Sent from my Huawei P8 using XDA Labs
I try evrything I find on internet and is not working, there is anybody with the same problem with p8 lite?
Im also facing the same issue.. please post if you found some solution
Exact same issue here
I found a way to "cheat" it
Set code to pattern->get pattern wrong 5 times -> password now removed
Would like to see a permanent fix though
Or AOSP lockscreen lol
Thank you very much, is working for me, the option "none" is still grey, thank you again
I have android 6.0 and i face the same problem. Any fix yet?
huawei p8 lite, android 6, screen lock problem
I activated PIN screen lock for testing VPN, yesterday in the morning, and after that I was not able to remove it. The only thing that worked for me was setting pattern and backup PIN, and to make wrong pattern five times, as someone before suggested. Option none is still "grey" but at least I do not have any more screen lock of any kind. Thank you very much. :good:
your post saved me from going totally nuts!
Just to say thank you!
Munyareezus said:
Exact same issue here
I found a way to "cheat" it
Set code to pattern->get pattern wrong 5 times -> password now removed
Would like to see a permanent fix though
Or AOSP lockscreen lol
Click to expand...
Click to collapse
I've searched whole the net and found nothing. Your cheat worked, and I've just signed up in XDA to thank you. :victory::victory::victory:
After using a wrong pattern several times (it took well over 5), it says "Try again in 30 seconds". Grr…
It's a P8 Lite running Android 6.0 as the latest firmware (…B584).
1)opt for screenlock>back pin password
2)now try wrong pattern in screenlock till it comes for FORGET THE PASSWORD
3)now go for back up pin
4)now you will get an option to select screenlock.now also NONE optionwill be grey
5)don't opt anything that and press back
6)after this screen lock option becomes automatically NONE,even without any selection(go to settings and check it)
Munyareezus
your the bast ....worked with me to huawei y6 ii :good:
just registered in dxa
Munyareezus said:
Exact same issue here
I found a way to "cheat" it
Set code to pattern->get pattern wrong 5 times -> password now removed
Would like to see a permanent fix though
Or AOSP lockscreen lol
Click to expand...
Click to collapse
Works for me too! (P8 Lite)
Hi,
As most devices running Android 5.0 and newer are encrypted by default, this might be the cause that you are unable to remove the lockscreen protection. It uses a locally stored and randomly generated key until a lockscreen protection method is enabled, then switches to this as the encryption key.
If disabling the device managers and erasing the Certificates do not allow you to remove the lockscreen protection, there is an option under Developer options> Screen lock. Disabling this will remove any lockscreen protection that is in place. If this is also grayed out the only option is to perform a full factory reset of the device (including internal storage wipe) in order to reset the encryption key.
Cheers
Hi,
I tried to change the pattern of my device, it seems that I didn't set what I thought and now that I restarted my system, the device (Android 7) is asking my for a pattern to let me turn it on, that I don't know.
Of course I'm the owner from this device, with my Google account and everything but I made a misstake and I don't know how to fix it.
What are my options now?, Should I restart the device with recovery options, wiping data user and that or what do I need to do?
Regards in advance.
Do you by any chance have TWRP installed? If so, there are certain files you can delete to remove the pattern.
Try it enough times and it should offer to unlock another way, then use your Google account.
And don't use pattern unlock... PIN an fingerprint are fine.
Hi Guys,
I have a couple T580 tablets for my kids, and we had just gotten a new one for Christmas that I set up. I THOUGHT I had done everything correctly, but the new tablet is giving me the FRP Lock suddenly.
Any idea how that could happen? Is there any way to recover the tablet or do I have to do a original rom flash?
Thanks
sjbayer3 said:
Hi Guys,
I have a couple T580 tablets for my kids, and we had just gotten a new one for Christmas that I set up. I THOUGHT I had done everything correctly, but the new tablet is giving me the FRP Lock suddenly.
Any idea how that could happen? Is there any way to recover the tablet or do I have to do a original rom flash?
Thanks
Click to expand...
Click to collapse
Somethings not right. You don't "suddenly get an FRP lock". An FRP lock occurs only after you "factory reset" the tablet and don't know the google account login. And that is only if you hadn't enabled "OEM" in "Developer options". What makes you think it is the "FRP lock"? And if it is locked, flashing a ROM with Odin won't help. You'll still need the google account info to access the tablet.
lewmur said:
Somethings not right. You don't "suddenly get an FRP lock". An FRP lock occurs only after you "factory reset" the tablet and don't know the google account login. And that is only if you hadn't enabled "OEM" in "Developer options". What makes you think it is the "FRP lock"? And if it is locked, flashing a ROM with Odin won't help. You'll still need the google account info to access the tablet.
Click to expand...
Click to collapse
Because this is what it says when I start the tablet...
https://i.imgur.com/u8PXyBD.png
I have a google account, and info, for the tablet. Not sure how I put it in when the boot process is blocked though...
My only thought is something happened with Magisk?
sjbayer3 said:
Because this is what it says when I start the tablet...
https://i.imgur.com/u8PXyBD.png
I have a google account, and info, for the tablet. Not sure how I put it in when the boot process is blocked though...
My only thought is something happened with Magisk?
Click to expand...
Click to collapse
Again, unless something has changed, which I doubt, that is not the way the FRP lock works. First of all, you said nothing about having a custom ROM installed. But even if you did, the FRP lock would NOT prevent the tablet from booting. It would merely ask for your google account info when it did boot. Have you tried booting into recovery and performing a factory reset?
edit: Let me explain what FRP means. In early versions of Android, if your phone/tablet were lost or stolen, anyone could bypass your "screen lock" simply by booting into recovery mode and perfoming a Factory Reset. So Google came up with the Factory Reset Prevention lock. So if someone tried to use the Factory Reset, the lock would demand the google account login and password to access the tablet. So if you wanted to sell your tablet, you either had to enable "Developer options" and then use that to "Enable OEM", prior to reseting the tablet or put in a google account whose info you could pass to the buyer, remove your real account, and then reset.
In any case, the tablet did NOT show the message you are getting. I've bought several T580s on eBay that WERE locked, and none of them gave that message. A locked tablet would still let you install stock ROMs with Odin, but the tablet would still ask for the google account info. But the way around that can be found in this forum.
lewmur said:
First of all, you said nothing about having a custom ROM installed.
Click to expand...
Click to collapse
I dont think I do, its stock rom, but Magisk is installed which I believe is not a custom rom.
lewmur said:
Have you tried booting into recovery and performing a factory reset? .
Click to expand...
Click to collapse
When I turn on the power, the screen comes on, and then says "Custom Binary blocked by FRP Lock" then the screen turns off. I have not tried a factory reset because I was hoping to find a solution without losing everything before I did something that could not be undone.
The only thing left is, I know samsung will (if detected) attempt to remove software. I wonder if it somehow tried to reset automatically and in so doing caused this.
A factory reset does not help in your case.
First option is: contact your person, who sell the phone. Because he must unlock this one in his Google settings.
The question is: how many times a wrong oe no account was insert, that the device doesn't start up till the possibility to insert the correct account.
sjbayer3 said:
I dont think I do, its stock rom, but Magisk is installed which I believe is not a custom rom.
When I turn on the power, the screen comes on, and then says "Custom Binary blocked by FRP Lock" then the screen turns off. I have not tried a factory reset because I was hoping to find a solution without losing everything before I did something that could not be undone.
The only thing left is, I know samsung will (if detected) attempt to remove software. I wonder if it somehow tried to reset automatically and in so doing caused this.
Click to expand...
Click to collapse
You don't lose everything with a Factory Reset and what you do lose should be easily recovered from your google account backup. And nothing else could be done that wouldn't also cause a reset.
mad0701 said:
A factory reset does not help in your case.
First option is: contact your person, who sell the phone. Because he must unlock this one in his Google settings.
The question is: how many times a wrong oe no account was insert, that the device doesn't start up till the possibility to insert the correct account.
Click to expand...
Click to collapse
No one sold me this phone, I bought it new. There is no unlock option. The phone doesnt event start booting, the screen turns on says the FRP lock, then turns off.
Ab FRP Lock said, that the phone is looked via a Google account.
In a normal case, you can only unlock the device, if you insert the correct Account with password.
I don't know.. maybe you have insert 3 time wrong credentials... why the device give your not the possibility to unlock the device.
Try an complete wipe / factory reset out of the recovery menu, so that the OS can start.
The lock isn't away, but maybe you have the possibility to insert the correct data.
In Download Mode here is what I see:
https://i.imgur.com/5eZ2YmH.png
Alright I just flashed the latest rom and that fixed it.
I now know a little bit about what is going on. When I got the tablet, I set it up for me. Then I discovered googles "family link" so I set it up again for my daughter.
Child accounts have FRP protection. I dont know what triggered it, but somehow it activated recently when it discovered magisk which I had installed some time back.
Now I am super irritated and over Family Link...