Database Users

[Q] Issue with the Gmail App

For some reason my Gmail App has stopped working properly about 1hr ago. Every time I open the app the conversations start loading then get to the bottom of the screen the force close message below pops up:
"The process com.google.process.gapps has stopped unexpectedly. Please try again. dumpstate_app_201008062027_com_google_process_gapps.log has been saved. Use *#9900# to copy out log."
No success after rebooting the phone several times. Can anyone please shed some light? I really have no clue to what happened ... now I have to use the email client .
Thanks in advance for your help, really appreciate it.

I just checked to see if it was a problem with the app itself and mine is loading all conversations fine. Did you delete or replace anything prior to?

No I didn't do anything to the phone, not even install or uninstall any apps. This is so strange.

Maybe try removing the account and doing it again... It shouldn't mess anything else up. I'll try it out on my phone now to confirm.
[Update] Wouldn't let me do it because it's the primary. A factory reset is the only way to completely remove it. You can try clicking on sync gmail to stop it and then click on it again to force a refresh. Idk if that'll fix your particular problem though

Try going to settings, applications, manage applications, menu button, filter, all. Select gmail, clear data and clear cache. Then do the same with gmail storage, then try to resync.
Sent from my Vibrant using the XDA app.
Typos, incorrect words, gibberish, and other nonsense brought to you courtesy of Swype.

I did a factory setting, unfortunately it did not fix the issue.

It doesn't work...

Ok, after 4hrs of insanity trying to figure out what suddently went wrong with my vibrant. I came to a conclusion that it's not my phone because when I added my wife's GMAIL account, the force close did not come up and all the conversations were loaded without any issues.
Apparently, the server where my GMAIL account is located seems to have some problems since I keep getting sync errors with contacts and calendar as well.

Have you tried logging into your account from an actual computer? Perhaps there is a problem with your account. I know I had weird sync errors when my account got compromised by a spammer last month, and google locked my account until I changed the password.
Sent from my Vibrant using the XDA app.
Typos, incorrect words, gibberish, and other nonsense brought to you courtesy of Swype.

The weirdest thing is when I used my PC I didn't encounter any issues... That's why I thought the problem came from the phone @ the beginning.
Since this morning everything seems got back to normal. All the conversations loaded no problem.
Sent from my SGH-T959 using XDA App

I'm getting this now, too. My first two screens of gmail are shown but if I scroll down to where it says "Loading conversations" the after a few seconds the error pops up. I wonder if there is a "bad"email in our inbox that the gmail app doesn't know how to handle - something along three lines of unexpected characters in the email header/subject/etc or some partis badly formatted or too long like the header or something in it. Tomorrow (Sunday) I will try archiving my old messages on gmail and see if that makes the error go away. If it does then it a pretty good bet that one of the emails is causing three problem (the app still shouldn't crash but it would at least help explain what is happening).
Sent from my SGH-T959 using XDA App

kevnkate said:
I'm getting this now, too. My first two screens of gmail are shown but if I scroll down to where it says "Loading conversations" the after a few seconds the error pops up. I wonder if there is a "bad"email in our inbox that the gmail app doesn't know how to handle - something along three lines of unexpected characters in the email header/subject/etc or some partis badly formatted or too long like the header or something in it. Tomorrow (Sunday) I will try archiving my old messages on gmail and see if that makes the error go away. If it does then it a pretty good bet that one of the emails is causing three problem (the app still shouldn't crash but it would at least help explain what is happening).
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Well I was able to avoid the error by archiving or deleting old emails in the inbox. I noticed when you have a large volume in one single label it causes the crash while loading conversations. I do not think it comes from a "bad" email, it's just a glitch in the app itself that folks @ Google need to work on.
Another thing that I noticed is when I logged-in my email using Nexus One, the force close did not occur but there was a failed connection-try again message.

Same problem here, noticed it today... good to know im not alone heh, but like the OP said im pretty sure it is a glitch in the app, so we'll maybe have to wait for a fix.

Confirmed, only by trying to scroll down really fast (and I'm on wifi). This was not an issue on my g1, of course I was using custom rom's. It'll certainly be addressed.

I have not encountered this problem with the Gmail app yet but I have had the exact same issue come up with the Messaging app twice so far.
But the problem has not stopped me from using the Messaging app and I was able to go right back into it each time it happened. It happened once about 30 minutes ago, and another time over a week ago.
I think it may have to do with the 200 text limit that I have turned off. Since Inbox is at 173 right now with Outbox 89, last deleted a few days ago and also with 33 conversations.
It does get a little laggy too but I have noticed it lag with only a few conversations with maybe an overall total of 30 text messages. I never had it lag this much on the G1 and I would have over 1000+ text messages and with cyanogenmod.

I am having the same issue.

I am getting the same thing too.
Mine started late last week after I updated the Facebook app. I tried uninstalling/reinstalling (highly doubt it was related, but due to coincidence I had to try it) and it was doing the same thing.
I did a factory wipe - same thing. I ran fix permissions and rebooted - same thing.
I am not sure it is related to having too many items in one label as I have just shy of 300 items in my inbox, and I have had about the same (give or take 2-3) for months (I use many, many labels to manage things), but I am going to try to organize, move, delete, archive, etc. some of my messages and see what happens.

Google knows of the issue.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7fbf3c640ffa9b37&hl=en

laristech said:
Google knows of the issue.
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=7fbf3c640ffa9b37&hl=en
Click to expand...
Click to collapse
Thanks for the link. I haven't had time to search today while I've been at work.

FYI, it looks like this may have been fixed. Mine has stopped doing it this morning. Checking the issue link that laris posted, nothing confirmed from Google that it is fixed yet though. Couple of people reporting that theirs is fixed too.

Gmail not working

I don't know if this a problem with gmail its self or my phone but gmails keep getting stuck in out box and not sending and when deleting read emails they somehow reappear in my inbox as if I didn't delete them.
Sometimes I can't view all my emails, it says ( 1 ) for example but it won't show it no matter how many times i refresh. I have my gmail account synced with SE sync and I'm really puzzled to why this is happening. Anyone else got the same?
Iv tried doing a master reset twice this week on the phone ( x10i with latest fw r2ba26 rooted ) and this has not helped.
Sent from my X10i using XDA App

I had the same problems and I found out eventually what has been causing them.
I will try to explain, but keep in mind, my english are not perfect!
So, Gmail works via the Google Cloud, which means that you need to be constantly connected to the internet so that you can get notification and/or send mails. Under Settings>Synchronisation the Gmail should be ticked in order for that to work.
However, if you don't want to use the cloud thing (untick the Gmail option), you can still use Gmail.
But in that case, you need to manually ask Gmail to connect to the internet.
So, after composing a mail and hitting Send, you need to press the Menu button and choose Refresh. That way your mail will be sent.
The same applies when you delete an email. You need to hit Refresh for that too.
Also, after reading an email, you should hit Refresh in order for it to be marked are read.
As for the "unread" mails that don't show up, sometimes they "get stuck" in the cloud and not marked as read, after you have actually opened them.
If you open Gmail on your PC, or on your phone's browser, you will see the mail that hasn't been marked as read.
Hope I helped!

I understand what you are saying, your english is fine The thing is i do have gmail sync turned on within the settings and even if i keep pressing refresh nothing happens about the ones which i delete or have read, makes absolutly no differnce apart from anything i deleted will come up as unread again.
I have just reflashed my phone with SEUS and 'repaired' so we'll see if that helps.
Thanks for the quick reply by the way

While googling your issue, I came across this interesting discussion, take a look!
And to save you a little time from reading, someone said that this solved the problem:
I was final able to fix this by doing the following:
Settings>Applications>Manage applications>All>
Then scroll down to 'Gmail' and select it
Then select 'Clear Data'
When you next open Gmail it will re-sync your mail. It cleared up my problem. This wipes out all of your Gmail settings, so you will need to set up your ringtone and notification options if you had made any customizations.
Click to expand...
Click to collapse

Thanks very much I have just finished flashing and have set up everything how it was before. I shall do that now.
Thank god for titanium back up lol

Gmail flakey?

I'm running Gmail 2.3, it came with the Evo I bought this week.
Anyone else seeing the problem of Gmail getting stuck on ONE email?
For instance, I can see a list of emails, but whichever email I try to select, it will always show only one particular email. And pressing the left right navigation arrows at the bottom of the email still shows the same email.

Gmail been flakey on all phones this week. Thought google fixed that.
8pen from my supersonic on the xda app.

I don't get this issue, but many times after clearing my inbox in the app it still looks like I have new emails when I don't. The number of new emails doesn't go back to zero till I login via gmail.com or wait for a new email to come in.
Gmail has always been like this for me though.

Last year I learned how to include a push feature Google offers on the iPhone, and I set it up there, yes the push worked. Until then I got the Evo in June and used Microsoft Exchange ActiveSync instead of the gmail app.
If you want a true sync, then u can get it set up in MS Exchange by entering your username and password, then click on manual setup, from there, when u see the server box which says gmail.com, you will need to change that to m.Google.com then click next, choose which u want synced then ur good to go.
P.S. screw the gmail app, I prefer the HTC mail app though, has user friendly UI and the ability to multi select files to be movedto another folder or deleted...I tried moving files on gmail and don't see that feature implemented on the gmail app, unless I missed it.

I deleted the data for GMail within Settings Applications and everything was okay again after the resync.

Man.... I have never had any issues you guys write on here, I must be extremely lucky *knocks on wood*
No issues here

dynamicpda said:
I deleted the data for GMail within Settings Applications and everything was okay again after the resync.
Click to expand...
Click to collapse
I was having issues with the sync yesterday as well. Clearing the data like you said fixed it. Thank you!

This doesn't help I'm just stating my personal experience:
I have never had issues with Gmail app other than trying to save attachments as posted. Other than that it has always been solid. If Google has server issues it wont matter what app you use.

loooking for an alternative to the gmail built in app?

Hi
I get the sending.... hanging problem with the galaxy s built in gmail app.
clearing the cache doesn't work, and using the other email app wont attach video , it just says too big.
what are the good alternative email programs?
Cheers

Hi,
I'm using K-9 Mail via an IMAP Account and are fairly happy with it. Only one thing: Push-Mail via IMAP-Idle drains the Battery like Hell... but a 15 Minute poll is fair enough (shorter Intervals are also available).
And it is FOSS...
Bye

ayn said:
Hi,
I'm using K-9 Mail via an IMAP Account and are fairly happy with it. Only one thing: Push-Mail via IMAP-Idle drains the Battery like Hell... but a 15 Minute poll is fair enough (shorter Intervals are also available).
And it is FOSS...
Bye
Click to expand...
Click to collapse
cheers K9 came up in a google search, it sounds good
I turn off sync with email and check it manually when i want to.
its more about sending an email and it actually getting there . where the gmail app fails .
I check my mail on my main computer, but use my phone to 'quick check' stuff. but if an app is a 'beast that takes ages to open' that would be a pain. I didn't think about battery life, (cheers for that). so many apps just run in the background on my galaxy s. as much as i love it, it is another crazy computer in my life .
is K9 a free app or advertising/donation?
also any other suggestions welcome too

Are you sure the gmail app is failing? If you've got your phone to manually sync, the email will never send. The gmail app does not send emails as per request, they are put in a queue and sent out only when the phone syncs. Try it now. Send an email and keep syncing disabled. Nothing happens. Hi options the. Choose refresh option and I will push through the queued emails. As for file size limit, I wouldn't know but I have added a total of 5.8mb in an email which sent fine.
Edit: re read your post. Use the gmail app and try what I said, it has no issues with file size like other **** apps.

galaxy44 said:
is K9 a free app or advertising/donation?
Click to expand...
Click to collapse
K9 is free open source software without any kind of adds or something else.

SargeRX8 said:
Are you sure the gmail app is failing? If you've got your phone to manually sync, the email will never send. The gmail app does not send emails as per request, they are put in a queue and sent out only when the phone syncs. Try it now. Send an email and keep syncing disabled. Nothing happens. Hi options the. Choose refresh option and I will push through the queued emails. As for file size limit, I wouldn't know but I have added a total of 5.8mb in an email which sent fine.
Click to expand...
Click to collapse
its a known issue:
http://www.google.co.uk/support/forum/p/Google+Mobile/thread?tid=1363d927a73ee840&hl=en
send sometimes works
sometimes doesn't (usually when i attach pic or video)
i can send very small test messages by clicking refresh
SargeRX8 said:
Try it now. Send an email and keep syncing disabled. Nothing happens. Hi options the. Choose refresh option and I will push through the queued emails. As for file size limit, I wouldn't know but I have added a total of 5.8mb in an email which sent fine.
Click to expand...
Click to collapse
i always use refresh to send the email with sync disabled
its a know issue
the file size issue is to do with the 'other' email program that came with my phone.
I've ruled both out as not fit for purpose.
but i don't want to try hundreds of apps so i thought a few good recommendations might help.
cheers anyway, but I'm giving up on the gmail app.

quick update:
I've tried K9
it had success sending video attachments (that were stuck on gmail app or cancelled on the other galaxy s email app)
the bad
when it set up, it took ages (i have 1000s of email on my gmail account. so it could just be that)
it doesn't seem to group the emails (like replies from forums etc) can i set the settings to do this?
the names like expunge and poll (empty trash and refresh)
it seems a bit slower than the gmail app? but i could just be me
i'm trying to get used to the scrolling left and right in messages.
the good
it showed the full message
it could send video attachments to gmail (is 25mb max for gmail)
it sent the items (unlike the gmail app)
it seems pretty equipped with options
looks ok
I'm still not sure
What else might i try?

ok
I'm using a Samsung Galaxy S
I shoot 3 videos (all 3 are about 7mb)
Gmail can handle attachments up to 25MB
Gmail app always gets stuck on sending (with no warning to let you know its not sent)
MMS wont convert the files
Other Email app wont accept the file size
K9 sends them (which is a step forward)
but doesn't group messages by conversation
also it has the push always running (i don't know what push is)
and seems to always be checking my mail (I don't mind exploring the oddly named and confusing settings if its the program i am going to use)
also the built in gmail app shortens messages so replies from this forum wont display the link to the topic (pretty annoying) the other built in email app does display the link long enough to click.
I feel very frustrated.
I just wanted to send a couple of funny videos to my friend via any means.
And it feels like my Samsung Galaxy S is just completely against me doing this in any easy fashion
I might keep K9 but turn all the setting to check the email off and use it if i want to send a file.
how do i turn the check mail settings off on k9 (the options are confusing, confusingly named, and different depending on where you are in the program.
if i turn K9 off, and use it only occasionally will it take ages to open if i keep all my messages on the server?
Or is there a fourth email program:
that opens fast
groups the messages
sends attachments up to 25mb
Cheers

i tried Maildroid but he adds were annoying.
back to K9:
How do i stop K9 automatically checking mail?
and how do stop the k9 mail service app running constantly (i assume its the push thing)
I'm thinking of keeping the app on there to send files by email, and for links that don't show up properly like replies from this forum. but i don't want it spanking my battery or checking for emails
How do i set it up for "there when i need it"?
the options are confusing and have nonsense kind of names.
Cheers

Issue with Gmail.. Cant figure it out

So what happens here is my Gmail is not syncing correctly. For instance right now in the top left corner it shows "5 Inbox" When everything is grey and read. It's not deleting the email from my gmail account either. When I delete the emails manually from my computer, The counter in the top left then returns to "0 Inbox" So maybe its just not deleting the email? I also used to recieve the email almost instantly. Now I will recieve emails hours late... I cant figure it out. I am running on Fresh 3.4 right now.. And I had the same problem on cyanogen 6.1 ... Any help would be great.. Thanks

Open gmail. Menu > more > settings > select which labels to sync.
Change number of days to sync up or down by one.
Have inbox set to sync all.
Go to inbox and hit refresh. It should sync now. After that set number of days to sync to 3.
I used to have this problem and since i have done this i have not had sync issues in the past three months.
Good luck.

lovethyEVO said:
Open gmail. Menu > more > settings > select which labels to sync.
Change number of days to sync up or down by one.
Have inbox set to sync all.
Go to inbox and hit refresh. It should sync now. After that set number of days to sync to 3.
I used to have this problem and since i have done this i have not had sync issues in the past three months.
Good luck.
Click to expand...
Click to collapse
As soon as I hit sync it brought all the mail from my inbox to the phone. I was then able to delete it... However it still didnt sync on the server... They are still inbox ...

I'm experiencing the same problem. Deleting Gmail cache from Settings >Applications helps for a day or two then it goes back to not syncing.
I do notice that everytime i do that its lasts a little longer each time. But this is a really frustrating little issue.
I'm on the latest Fresh rom. Latest Gmail version.

I actually just read the comments on Gmail app through the market. It seems a lot of people are having this issue... I hope it gets fixed soon. Its extremely annoying.

Well i tried and stated what worked for me. Hope you find your fix.

lovethyEVO said:
Well i tried and stated what worked for me. Hope you find your fix.
Click to expand...
Click to collapse
I know you did.. I appreciate it.. Thanks for sharing!

I'm having a ton of issues as well... mainly, whatever I try and send goes straight to outbox and gets tagged as "sending..." It never actually sends. HTC mail is working fine so I've just been using that.

Here's a fix:
go to Menu>Search and search for is:unread then hold-tap on each item (like to copy/paste a text box), and tap "Mark Read"
Works for me every time. It appears that the issue is that when you open and read a message in Gmail on your phone, it doesn't sync that to the server. Hopefully Google will fix it soon.

Same here, last night I read on another android phone section, to go into Settings, Sync, Uncheck sync all, then uninstall Google/Gmail account, reset phone, go back & re-add your account, sync. So far its worked for me & no more issues.