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My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
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Click to collapse
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.
I had a similar situation, I called tm and made sure the person sounded nice and friendly. If they sounded like they hated their job I hung up. Usually if a guy thats polite answers that would be the best choice.
Now, just aks him/her if you can add the insurance to your phone. If they say its to late ask them what are your options because you want the insurance.
I was able to get hem to BACK date my purchse date and they added the insurance for me.
Add the TEP protection to your plan, wait a month and file a claim...not sure if you'll have to pay the deductible however that's one way
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Sent via the XDA Tapatalk App
Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...
If you paid by credit card, ie AMEX, you could file a claim through them possibly. Most credit cards automatically extend your warranty by one year.
catpunt said:
Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...
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That wouldn't work since the HD2 screen doesn't have the capacitive buttons. Call HTC and byte the bullet.
1. If you bought with AMEX, you get 90 days of accidental warranty and +1 year of extended warranty.
2. Commit insurance fraud, sign up for Sprint TEP, file a claim after your 30 day return period is up.
3. Buy a replacement Evo/possibly HD2 screen off ebay/net.
I seem to remember from the teardown pix that the buttons are a different component altogether and that the lcds are identical. Also it's probably only that glass that is shattered right? The glass screen is separate from the actual lcd underneath.
Thanks for all the great advice, it will definitely come in handy when I stop crying and set out to resolve this
I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.
timkdodson said:
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.
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Click to collapse
You bought both sets of insurance are you serious?
I have 2 Visas that have a 90 day protection.
Call the credit card that you used to buy the phone, if you used one. I had an iPhone replaced for free once after I dropped it on concrete. Good Luck.
Man, I'm never going to have kids.
mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Check with Sprint, I know At&t gives you 30days to enroll in the insurance from the time of purchase.
This is why I keep my 1 year-old far, far away from my EVO.
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Sent from my HTC EVO 4G using Tapatalk Pro.
Fess up.
I never buy insurance on anything under $1000. If it breaks I will bow my head in disgust. Then I will go buy one at full price.
6 years of smart phones with no insurance x $7/mo x 12mo/yr = $504 saved.
Hopefully I didn't curse myself.
qu1nn
Put in Microwawe
You have 1 year warranty just put in microwave for 5 sec it will fry the board and most likely screen. No more then 5 sec. You have 1 year warranty take it to the store and say what the hell its not working.
Get TEP and pay the $100 deductible for accidental damage. Best option you have!
I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.
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Yup you got 30 days from purchase date so just call them and add it.
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hey guys i dropped my HD2 yesterday when coming back from airport , ****ty day
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced, my question is if i call up the insurance company and tell the i need replacement because my screen is all cracked up , do they ask for the old phone to be sent ?
Or should i just call and tell em i lost the phone and get the new one ?
because i am planning to pay like $150 and fix the screen and sell the phone and recover the money.
And also finally XDA is out of stone age design lol
Pretty sure you have to give the phone back, if you say it's lost they lock the phone from being used again....or so that's what they told me when I asked them.
Tell them that you lost it. Don't say it's damaged, or you'll have to return it. The guy above me is wrong, they can't block the phone..
Well, they can, but all you have to do to reuse it on tmo again is give them a different imei lol all they can technically block is the iccid from your sim.
Sent from my Evo using Tapatalk
gafadi said:
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced
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I think you might be out of luck now. If you already told t-mobile about the screen, it's going to be flagged so next time you call and say it got lost, they are going to think you are doing insurance fraud. they will probably than tell you that now you are going to have to pay $200-250 whatever the upgrade fee is if you want another hd2.
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
r2d2guy said:
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
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Did you have insurance?
speoples20 said:
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
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This!! 1+
man up.
Thread closed.
If you tell them you lost it to get a replacement and you didnt then that is indeed fraud and XDA does not condone that at all
I have a rooted HTC Evo, well 2 of them really, my girl friend and my own. My Evo was dropped and I broke the glass, but it works amazing still.
The only reason I'm getting rid of our Evos, is the simple fact I got a new job with AT&T and they are giving me free phone service.
So my question is this, what would be a fair price?
Phone 1
Fully Rooted Evo with a cracked screen
Phone 2
Hardly used Evo in perfect shape
Cables and Charges
They both have cases, black and red as well some cables and charges I'd throw in.
I was thinking $200 for the broken one and $350-$400 for the one in perfect shape. I'm just looking to cover my ETF with Sprint.
When I have something to sell I'll usually check Craigslist to see what other people are asking and Ebay to see what other people are actually getting. I personally think $200 is overly optimistic for any phone with a broken screen, but that's only based on what I'd be willing to pay.
Pete
I would take the broken one in to Sprint and have them fix the screen before you sell it.
_MetalHead_ said:
I would take the broken one in to Sprint and have them fix the screen before you sell it.
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Or if you're feeling confident, a friend of mine got hold of a broken Evo from another friend of his. (This other friend just went and bought a whole new phone, so the old one was fine ESN-wise, it just had a cracked screen.) Anyway, we scoured ebay and found the right replacement front panel (digitizer, lcd, and front panel housing) for about $65, it took less than 10 minutes to install and reassemble the phone and now it's good as new.
revx said:
Or if you're feeling confident, a friend of mine got hold of a broken Evo from another friend of his. (This other friend just went and bought a whole new phone, so the old one was fine ESN-wise, it just had a cracked screen.) Anyway, we scoured ebay and found the right replacement front panel (digitizer, lcd, and front panel housing) for about $65, it took less than 10 minutes to install and reassemble the phone and now it's good as new.
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Click to collapse
Why spend the money and take the risk when you can just bring it in to the store and have them do it for free?
Fix it for free? Seriously? So I can take it to my Sprint Store in Folsom, CA and have them fix it? I have insurance on the phone, but that company is insane to try to work with.
eBay Screen
http://cgi.ebay.com/HTC-EVO-LCD-TOU...Cell_Phones&hash=item4aa63f2cce#ht_658wt_1139
Landmine said:
Fix it for free? Seriously? So I can take it to my Sprint Store in Folsom, CA and have them fix it? I have insurance on the phone, but that company is insane to try to work with.
eBay Screen
http://cgi.ebay.com/HTC-EVO-LCD-TOU...Cell_Phones&hash=item4aa63f2cce#ht_658wt_1139
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Click to collapse
Yeah, as long as you have TEP on that line, they will fix a broken screen for free. It came with the new changes in Sprint TEP coverage last month. It's $35 for a new screen if you don't have TEP, which is still an awesome deal, big win for everybody. I'm about to go try it out myself, as I just got a crack in my screen a couple day ago.
Also, $200 is way too much for a broken phone, I'd say $100-$150. So, it's very worth it to get it fixed first. It may be different where you are, but here, NIB Evo's get about $350 and like new one's go for $300. Remember, the phone is in stock everywhere now, so anyone can go buy one from Sprint NIB for $450. I see them go for $425 on Ebay, but with Paypal fees, Ebay fees and shipping, ur back down to $350
Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
Sent from my SPH-D700 using XDA App
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
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Click to collapse
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
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Click to collapse
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
sceptor said:
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
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Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
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Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
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Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
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Click to collapse
They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
Sent from my SPH-D700 using XDA App
you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
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Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).
today is 2 months since i got my s7 edge well the mike stop working last night when making phone calls. only way for people to hear was either on speaker phone or blue tooth call tech support they verified it is bad and said they will send me another phone. i ask i hope it is a new one because i only had this phone 2 moths today and haven't paid $100.00 yet been monthly is like $24.00 then she said possible refurbish i told her for the money i still owe you give me a refurbish i will cancel my 4 line service right there on the spot and go with at&t or verizon. then after 2 minute on hold she assure me it will be a brand new phone.phone be here on the 19
Like I and others told you in the other forum, most likely then not you'll get a refurbished unit.
Sent from my SM-G935T using Tapatalk
Weird lol
Every replacement I've had for my phones through tmobile jump I've gotten new phones.
guaneet said:
Weird lol
Every replacement I've had for my phones through tmobile jump I've gotten new phones.
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I think his is a warranty replacement and not a Assurant (jump) replacement.
Sent from my SM-G935T using Tapatalk
There's nothing wrong with refurbished phones. They are not all scratched up or gross. They are tested even more vigorously than new phones.
Samsung Galaxy S7 Edge
PDXMatt said:
There's nothing wrong with refurbished phones. They are not all scratched up or gross. They are tested even more vigorously than new phones.
Samsung Galaxy S7 Edge
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Tested my ass, I've gotten a refurb that was not up to participate with a new or better phone
yes no assurant they are shipping the phone to my tmobile store they have to inspect mine for physical damage and my out of pocket damage is $5.00 plus what ever a new screen protector cost been i can't re use the one on mine
shook187 said:
I think his is a warranty replacement and not a Assurant (jump) replacement.
Sent from my SM-G935T using Tapatalk
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ok been i don't get the phone until tomorrow here is the info my soon to be gone. tomorrow ill post pic of new one whether is original or refurbish you guy got me worried now about been refurbish and that the lady is pully my chain my leg.LOL on my 3 cup of coffee:fingers-crossed:
This happened to me. Pay attention before submitting a loss claim. I lost my phone on vacation. My main phone is a nexus 6p and most time carry my sim inside this phone. Took my gs7s in vacation so my girl could use it since it was unlock and we get a local sim. While in the trip the gs7s got lost one night while we were partying. When i came back i submitted the claim and was denied because according to them, what us cover is not the phone but the phone you have the SIM in. I told them the situation but they didn't want to hear them. A tmobile rep was with me in 3 way, so shw said she will speak to a mananger and see what can be done. She told me that tmobile will take care of this claim (this time). They will bill me for $175 claim fee. They shipped a brand new phone in box.
So if is coming from assurance most likely refurb. If is coming from tmobile probably new
i was clearly told my out of pocket fee is $5.00 for paper work nothing else
eduardmc said:
This happened to me. Pay attention before submitting a loss claim. I lost my phone on vacation. My main phone is a nexus 6p and most time carry my sim inside this phone. Took my gs7s in vacation so my girl could use it since it was unlock and we get a local sim. While in the trip the gs7s got lost one night while we were partying. When i came back i submitted the claim and was denied because according to them, what us cover is not the phone but the phone you have the SIM in. I told them the situation but they didn't want to hear them. A tmobile rep was with me in 3 way, so shw said she will speak to a mananger and see what can be done. She told me that tmobile will take care of this claim (this time). They will bill me for $175 claim fee. They shipped a brand new phone in box.
So if is coming from assurance most likely refurb. If is coming from tmobile probably new
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1iwilly said:
i was clearly told my out of pocket fee is $5.00 for paper work nothing else
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Click to collapse
That a replacement fee $5, but u have to return ur old device. For loss or water/broken (physical damage). U have to pay $175
You guys are confusing a warranty exchange with an insurance replacement. His phone is being replaced under warranty ($5 processing fee) and will most likely be refurbished. If you damage your phone, it's covered under insurance (Assurant & $175 deductible). Insurance replacements are now also refurbished whenever possible, but you may get a brand new one if the phone hasn't been out very long.
Sent from my SM-G935T using Tapatalk
well you know how some people have luck and others don't well i have what they call the murphy"s law.
well when he took the chatter prove case off . i can't for the life of me believe it dam phone has a crack on the back case and camera lens. look at pic .well so much for that **** call samsung explain about mic issue they said
they have gotten complains after software updates the mic is either intermittent or very low volume
so i have to send the phone to samsung for them to fix.
I really tried to understand that but I'm at a complete loss
ph00ky said:
I really tried to understand that but I'm at a complete loss
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Click to collapse
Don't really know what he said either.. but looking at the physical damage, I don't think he's entitled to any warranty fix or replacement.
Sent from my SM-G935T using Tapatalk
here is an update samsung fix the mic and wifi problem under warranty the only thing i'm paying for is $70.00 for a new back cover that became crack unbe known to me
until the case was taken off so i'm happy with that. compare to $175.00 for a refurbish phone thru assurrant and they said i still have 10 months of warranty left from them
should have phone by next tues.